WEATHERIZATION by forrests

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									Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT WEATHERIZATION

Introduction

This section outlines the service objectives and goals for delivery of LIHEAP services in response to needs and provides justification to support Agency specific budget allocations. Agencies should base their assumptions on level funding for the 2008 LIHEAP Program Year.

Energy Burden Goals

The Federal nationwide average for Energy Burden is 15%. CSD has adopted this average as our target goal for Agencies to attain throughout the program year for the various LIHEAP program components.

Weatherization Services

1. Describe your weatherization services:
Response: (Box will expand to accommodate text)

Our weatherization services consist of a full assessment of all wx programs that PGI has to offer, including HCS services, and refrigerator replacement. All households can apply, but priority is given to households with higher energy burdens and/or those with vulnerable population members. 2. Fill in the chart below with the following data:  Total projected number of dwellings  Projected number of dwellings by quarter. Total Dwellings 127 1st Qtr (Jan – Mar) 50 2nd Qtr (Apr – Jun) 20 3rd Qtr (Jul– Sep) 20 4th Qtr (Oct – Dec) 37

3. Describe your Agency’s plan for prioritizing weatherization services to eligible households or dwellings, including:  New clients (households or dwellings not previously weatherized under LIHEAP or DOE),  Recipients of emergency heating and cooling services under ECIP HCS,  High energy burden households or households with high energy consumption,  Households with the lowest incomes, particularly those with household incomes below 75% of the federal poverty guidelines, and  Households with members of the vulnerable populations.
Response: (Box will expand to accommodate text)

PGI takes a lead sheet on every applicant that calls in. The above referenced information is obtained on the lead and the leads are placed in a priority order and distributed for processing based on the above criteria.

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Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT WEATHERIZATION

Weatherization Services (continued)

4. Identify if any weatherization services are needed in any portion of your service area but cannot be provided by your agency. Please identify the specific challenges and/or limitations preventing your agency from delivering these services and internal efforts to overcome these obstacles.
Response: (Box will expand to accommodate text)

The only requests we get are for large ticket items that even I don’t think we should do. Our clients think we should be rebuilding the place. 5. Please complete the Weatherization Energy Burden and Vulnerable Population Goals for your Agency in the table below: Weatherization Energy Burden Vulnerable Population CSD Statewide Goal 15% 77% Agency Goal 15% 77%

6. Does your Agency’s goal meet the Statewide Goal? Yes No X If no, answer questions 7, 8 & 9 as applicable. If yes, proceed to HEAP Section.
Response: (Box will expand to accommodate text)

N/A 7. Justify Energy Burden variance, if any.
Response: (Box will expand to accommodate text)

N/A 8. Justify Vulnerable Population variance, if any.
Response: (Box will expand to accommodate text)

N/A 9. Identify at least one objective your agency could pursue in the upcoming contract year that could bring your agency closer parity with the network goals. Consider outreach, administrative efficiencies, collaborations, etc.
Response: (Box will expand to accommodate test)

N/A

HEAP

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Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
HEAP Services

Please check the following non-emergency services you provide in accordance with CSD Policies & Procedures? x

HEAP Wood, Propane and Oil

1. Explain why your agency does not provide HEAP for a particular fuel type if the fuel type is used by a significant number of households in your service areas as indicated by the Agency Profile Information and 2000 Census data.
Response: (Box will expand to accommodate text)

We provide every fuel type in our County

2. Describe your process for assessing HEAP Electric and Gas and HEAP/WPO client needs.
Response: (Box will expand to accommodate text)

Every HEAP dollar for the last two years has been spent on emergency clients only. No routine HEAP assistance was given out in 2007 and we still ran out of money in August. However, as part of our new priority plan, we intend to give first priority to clients with an energy burden 12% or greater. Second priority will be given to clients who¹s income levels and vulnerable population count get them above 5 points, as per the enclose priority plan. Customer¹s who do not meet one the above priorities will be declined, but they can re-apply if their bills, or income, or household composition should change. 3. Agencies are encouraged to adopt a repeat customer policy. Please indicate if your agency has such a policy and describe the policy.
Response: (Box will expand to accommodate text)

Yes, negative points will be issued to repeat clients, and larger negative point values will be issued to clients with $1000 payments. 4. Please complete the HEAP/WPO Energy Burden and Vulnerable Population Goals for your Agency in the table below. (Transfer your Agency
Energy Burden and Vulnerable Population Goals to the “Priority Plan”)

HEAP Electric & Gas Energy Burden Vulnerable Population

Statewide Goal 15% 76%

Agency Goal 15% 76%

5. Does your Agency’s goal meet the Statewide Goals? Yes No X If no, answer questions 6, 7 & 8 as applicable. If yes, proceed to ECIP Section. H4

Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

HEAP, Continued

HEAP Services (continued)

6. Justify Energy Burden variance, if any.
Response: (Box will expand to accommodate text)

N/A 7. Justify Vulnerable Population variance, if any.
Response: (Box will expand to accommodate text)

N/A 8. Identify at least one objective your agency could pursue in the upcoming contract year that could bring your agency into closer parity with the network Energy Burden/Vulnerable Population goals. Consider outreach, administrative efficiencies, collaborations, etc.
Response: (Box will expand to accommodate text)

N/A

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Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

ECIP

Emergency Crisis Intervention Program (ECIP) Services

Please check the following emergency services you provide in accordance with CSD ECIP Policies & Procedures? x Fast Track payments ECIP Wood, Propane and Oil x ECIP Heating x ECIP Cooling x

ECIP SWEATS
1. Identify if any of the above ECIP services are needed in any portion of your service area but cannot be provided by your agency. Please identify the specific challenges and/or limitations preventing your agency from delivering any of the above services and internal efforts to overcome these obstacles.
Response: (Box will expand to accommodate text)

No

2. Fast Track services should be provided throughout the contract term. If not, please provide justification.
Response: (Box will expand to accommodate text)

Funding running out would be the only reason we wouldn’t provide services year round. 3. Describe how your agency leverages and coordinates the delivery of ECIP Fast Track, ECIP WPO, ECIP HCS, and ECIP SWEATS with weatherization, DOE, HEAP and other energy programs.
Response: (Box will expand to accommodate text)

All applications for any services in our office are photo copied and referred to the person in charge of the other program to determine if that applicant meets the criteria for that program. If so, the application is accepted and the clients is contacted and urged to participate in the other offered program(s). 4. If your agency wishes to modify the typical heating and/or cooling season as shown in your Agency Profile, indicate the beginning and ending dates of the proposed season and provide justification.

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Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
Response: (Box will expand to accommodate text)

Yes, due to the 7,000 elevation in our county, and the fact that we only service No Lake Tahoe during June, July, and August, we need to install heating year round. JANUARY 1, 2008 –DECEMBER 31, 2008 SUMMER SEASON MAY 1, 2008 TILL SEPTEMBER 30, 2008… WINTER SEASON JANUARY 1, 2008 – DECEMBER 31, 2008….. UP TO 4,000 FEET WE ONLY NEED HEAT DURING THE WINTER BUT 4,000 TO 7,300, WE NEED TO INSTALL HEAT DURING THE SUMMER FOR TWO REASONS, 1) THEY USE HEAT ALMOST YEAR ROUND, AND 2) WE SERIVE THEM DURING THE SUMMER MONTHS TO AVOID THE SNOW.

5. Please complete the ECIP Funding Allocation Percentages for each of the following ECIP components. (Transfer your Funding Allocation Percentages to the
“Percentage-Based LIHEAP Budget Proposal”)

ECIP Expenditures ECIP Fast Track ECIP WPO ECIP HCS

Statewide Range 7% - 42% 1% - 21% 1% - 30%

Agency Allocation % 40% 5% 15%

6. Does your Agency’s Allocation % meet the Statewide Range? Yes No x If no, please provide justification for each variance in funding components.
Response: (Box will expand to accommodate text)

N/A 7. Please complete the ECIP Fast Track Vulnerable Population Goals for your Agency in the table below. (Transfer your Agency Energy Burden and
Vulnerable Population Goals to the “Priority Plan”)

ECIP Fast Track Vulnerable Population

Statewide Goal 65%

Agency Goal 70%

8. Does your Agency’s goal meet the CSD Statewide Goal? Yes No x If no, proceed to question 9. If yes, proceed to question 10.

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Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT 9. Justify Vulnerable Population variance for Fast Track, if any.
Response: (Box will expand to accommodate text)

N/A 10. Justify if no ECIP heating services are provided, in spite of average temperatures falling below 60 degrees as shown in your Agency Profile.
Response: (Box will expand to accommodate text)

N/A

11. Justify if no ECIP cooling services are provided, in spite of average temperatures reaching 90 degrees or greater as shown on your Agency Profile.
Response: (Box will expand to accommodate text)

N/A 12. Identify at least one objective that your organization could pursue in the upcoming contract year to enhance your ECIP that could increase program effectiveness and maximize service benefits for clients.
Response: (Box will expand to accommodate text)

Our new points system will allow for more payments and therefore service more clients for two reasons, 1) it will eliminate a lot of the $1000 payment that were issued in the last two years, and 2) we are raising the minimum energy burden so that we can offer more services to those how meet the statewide goals.

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Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

ASSURANCE 16

Assurance 16 Services

1. Describe the service plan objectives and goals (outcomes) for those allowable Assurance 16 services you plan to deliver in conjunction with program services provided under weatherization, utility assistance, and ECIP (e.g., energy conservation, care, maintenance, and proper use of appliances).
Response: (Box will expand to accommodate text)

During the 2008 Program PGI will do Budget counseling for every Heap, Fast Tract and WPO customer. Appliance education and energy savings tips will be done on a one-on-one with all clients receiving Weatherization and/or HCS services. Energy education packet will be delivered by mail to every client in every department. BUDGET COUNSELING IS NECCESSARILLY DONE FACE TO FACE EITHER, 1) 90% OF APPLICATIONS ARE PROCESSED BY MAIL, AND 2) THE 40% FOR THE HEAP, ECIP CUSTOMERS ARE REFERED TO WEATHERIZATION AND THERE EDUCATION THEN DOES NOT GET DONE THREW HEAP/ECIP, IT IS DONE AT THE TIME OF ASSESSMENT. 2. Describe the type of advocacy and coordination with utility companies, and/or other energy programs or partnerships.
Response: (Box will expand to accommodate text)

We do Care application for Roseville Electric, Sierra Pacific Power, and Southwest Gas. We also have a refrigerator replacement program with both the City of Roseville and PG&E. As well as a Fluorescent lighting programs with Truckee Donner PUD. We also do our best to provide LIHEAP to the No Lake Tahoe clients receiving LIEE services. 3. Describe how you will ensure information is communicated in the language of target low-income community populations in your service territory.
Response: (Box will expand to accommodate text)

Our Intake worker is currently enrolled in Spanish Classes, and that is pretty much the only language barrier in our county. 4. Identify if any Assurance 16 services are needed in any portion of your service area but cannot be provided by your agency. Please identify the specific challenges and/or limitations preventing your agency from delivering these services and internal efforts to overcome these obstacles.
Response: (Box will expand to accommodate text)

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Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT N/A

5. Identify at least one programmatic objective that your organization could pursue in the upcoming contract year to enhance Assurance 16 funded activities and services that would increase program effectiveness and maximize service benefits to clients.
Response: (Box will expand to accommodate text)

PGI needs to work on the budget counseling information that is provided.

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Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

OUTREACH

Outreach Services

1. Describe how your agency plans to market services available under LIHEAP, i.e., mail out, partnerships, brochures, flyers, telephone communication, word of mouth, satellite offices, cable ads, public services announcements, community fairs, and penny-saver.
Response: (Box will expand to accommodate text)

PGI has several ads in the local community mailers, flyers at all mobile home parks and apartment complexes. We canvass when a new lead brings us to an unsaturated neighborhood with lots of prospect. We enclosed a “your welcome to list all other rentals properties” letter in every POW mailed out, and all those referrals are contacted. 2. How does your Agency plan on adapting your outreach to:  Overcome language barriers and ensure information is communicated in the language of low-income populations, and  Reach any language groups or other populations within their service territory that have been difficult to serve in the past? (This could include geographic isolation and other factors.)
Response: (Box will expand to accommodate text)

PGI staff is learning Spanish, and we having our flyers printed with a Spanish version of the back side. 3. Describe how your agency will ensure information is communicated in the language of low-income community populations in your service territory.
Response: (Box will expand to accommodate text)

Again we are learning Spanish, and the next time we hire someone, they will be bi-lingual or will agree to attend classes at PGI’s expense. 4. If the agency opts to not allocate funds to outreach, agency must describe the process or methods to be utilized that ensure outreach services will be provided in the absence of LIHEAP funding.
Response: (Box will expand to accommodate text)

N/A 5. Identify if any Outreach services are needed in any portion of your service area but cannot be provided by your agency. Please identify the specific challenges and/or limitations preventing your agency from delivering these services and internal efforts to overcome these obstacles.
Response: (Box will expand to accommodate text)

It is hard to market the rural areas, as we do not have access to P.O. Box information and canvassing is impossible.

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Project Go, Inc. SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT We could find out the locations of the closet grocery stores, post offices, etc. in those rural neighborhoods and post information of the programs.

Outreach Services (continued)

6. Identify at least one programmatic objective that your organization could pursue in the upcoming contract year to enhance your organization’s outreach strategies and ability to reach targeted low-income families, particularly those target representing targeted groups, including: households with the lowest incomes, members of the vulnerable populations, and high energy burdens.
Response: (Box will expand to accommodate text)

We could find out the locations of the closet grocery stores, post offices, etc. in those rural neighborhoods and post information of the programs.

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