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A FEW TESTIMONIALS FROM CAPTON CUSTOMERS

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A FEW TESTIMONIALS FROM CAPTON CUSTOMERS Powered By Docstoc
					A FEW TESTIMONIALS FROM CAPTON CUSTOMERS
Chumash Casino Resort
ABOUT CAPTON Headquartered in Northern California, Capton is the leading developer of RFID-based business control solutions for hospitality.

“We made the decision to install Capton’s Beverage Tracker system based on the company’s proven track record of delivering an immediate and sustainable ROI, their history with other customers in the tribal gaming community, and the breadth of their professional services, customer service and support.” William Hanke, Director of Food and Beverage “We were looking for a technology solution that would offer a clear before and after view of our beverage operations, with the ability to forecast trends. These economic times are challenging, but we believe Capton provides exactly the right solution needed to trim operational waste and inefficiency.” Pete Saccullo, Executive Director of Technology

Doral Arrowwood Conference Center and Hotel
Capton solutions are installed in hotels, restaurants, nightclubs and bars, resorts, casinos, cruise lines, sports stadiums and many other types of hospitality venues across the United States and around the world. Capton products are marketed via a global sales and support network.

“I was very happy with the Capton system even after a few short months. Most valuable is the impression it sends to the bar staff and the sense of control I have over what is going on. It is an important and insightful tool for me because I don’t have to be there 24/7 to manage it. It gives me an extra set of eyes. I can retrieve the data at my convenience, but still see precisely what is happening behind the bar.” Mike Bullers, Beverage Manager

Embassy Suites Chicago Lakefront
“Something we would really like to highlight is the great customer service we continue to receive from Capton. The follow up from every member of the team without exception is always timely and at the highest level. We would recommend Capton to help streamline bar and banquet operations for any property our size or larger.” Nail Taskapilioglu, Food and Beverage Director

FelCor Lodging
“We fully tested the Beverage Tracker solution and found it works as represented and produces compelling, measurable ROI results. Because of those results, FelCor has decided the Capton technology is strategically important for us to move forward with.” Don Falgoust, Vice President, Food and Beverage

Great Wolf Resorts
“Following Capton’s proven methodology, we were able to chart the ROI from the very beginning, starting with a one location proof of value pilot. Now, in rolling out the solution to more locations, we know precisely what results we can expect to quickly achieve and then to sustain long term. Capton’s claims of percentage point drops in liquor costs with a resulting increase in revenues within months of installing a system have certainly been verified.” Rajiv Castellino, CIO

FOR MORE INFORMATION Tricia James Vice President, Marketing (800) 808-4224 x108 tjames@captoninc.com

Gulfport Island View Casino
“When I saw the Capton Beverage Tracker solution and how it worked, I truly got excited. Even though guns can be efficient, they are an enormous cost and the benefit as opposed to bartender free pouring is questionable. Guests like the free pour experience, and good or bad, there is a guest perception about being served from a gun that is not ideal. The bartenders’ pours haven’t wavered within a tenth of an ounce since the system was first installed. We have a free pour environment and liquor cost control, a perfect combination.” Bill Petersen, Beverage Manager

sales@captoninc.com (800) 808-4224 x107

A FEW TESTIMONIALS FROM CAPTON CUSTOMERS
Hilton Singer Island Oceanfront Resort
“We saw an immediate five point drop in liquor costs in the months following installation. Furthermore, we saw a significant improvement in pouring consistency, which meant our guests were getting drinks which looked and tasted the same.” Jeff Walker, Controller
ABOUT CAPTON Headquartered in Northern California, Capton is the leading developer of RFID-based business control solutions for hospitality. Capton solutions are installed in hotels, restaurants, nightclubs and bars, resorts, casinos, cruise lines, sports stadiums and many other types of hospitality venues across the United States and around the world. Capton products are marketed via a global sales and support network.

“Capton’s product and their continuing services program insured we never missed a beat during our transition. The numbers went down and stayed down. And we are by no means done. We can get even better in terms of further consistency improvement, liquor cost reduction and revenue assurance.” Stan Turner, General Manager

Hyatt Regency McCormick Place
“I’ve seen lots of these systems come along, but they have always been either too complex to maintain or too easy for bartenders to beat. Capton came in and said they would prove it to us and they did. They proved not only that their solution works, but that they are committed to making sure we see a return on investment from using it. I was impressed with their team, their approach to the project and the way they stayed with us after the installation to make sure we were successful. I would recommend them to anyone in hospitality interested in improving their F&B bottom line and the guest experience.” George Vizer, General Manager

Intercontinental The Barclay New York
“We are finding great things about the system all the time, with a greater and greater appreciation of its functionality. We continue to discover what a powerful tool it is. From an accountability standpoint it speaks volumes about our determination to keep steady controls on our liquor inventory and pour costs and to maintain the highest level of guest experience consistency in our drink recipes. There is no reason for an operation not to spend the money for this system. The initial outlay is minimal compared to the return on investment.” Bill Fisher, Director of Food & Beverage

Intercontinental Miami Hotel
“Even during an economic downturn, we could see the value of moving forward with Capton as a cost savings tool. We saw a drop in pouring averages of almost 37% in the first sixty days, which we know will correlate to a significant savings in annualized liquor inventory costs.” Spiro Frangos, Director of Food and Beverage “The hotel used an inventory solution in the past which highlighted missing bottles of liquor, but did not give any information on how they went missing. The Capton advantage is the immediate ability to have a conversation with a specific bartender on a specific issue. It gives me the answers to the key questions. Where are my missing drinks? Where are my over or under pours?” Jason Deville, Beverage Manager

FOR MORE INFORMATION Tricia James Vice President, Marketing (800) 808-4224 x108 tjames@captoninc.com

Lion & Rose British Restaurant and Pubs
“The technology is liberating for an operator like us. There is no interruption in bar service, it’s invisible to our pub patrons and yet I can see when someone is off track in their drink preparation.” Allen Tharp, Founder & CEO “Mistakes in our free pour bar operation changed dramatically with the implementation of the Capton solution. Our missing drink rate dropped to practically nothing, which certainly improves liquor costs. We like the solution so much we are also putting it into our newest location.” James Mackay, Chief Operating Officer

sales@captoninc.com (800) 808-4224 x107

A FEW TESTIMONIALS FROM CAPTON CUSTOMERS
Marriott Portland Downtown Waterfront
ABOUT CAPTON Headquartered in Northern California, Capton is the leading developer of RFID-based business control solutions for hospitality. Capton solutions are installed in hotels, restaurants, nightclubs and bars, resorts, casinos, cruise lines, sports stadiums and many other types of hospitality venues across the United States and around the world. Capton products are marketed via a global sales and support network.

“We saw points come off in liquor cost reduction, and the consistency of drink preparation, so vital to the guest experience, went way up. It’s not simply a better product, it’s the wave of the future. There is no doubt about it. The Capton solution is so much better than secret shoppers or spotters. It’s an electronic viewing portal, 24 hours a day, seven days a week.” Victor Jerez, Food & Beverage Director

Mohegan Sun Resort Casino
“The critical value of Capton’s professional services in driving ROI cannot be overstated. I know of no one else in the same space delivering this kind of dedicated, results-oriented training and support. We were able to establish ROI in under nine months – and even better, continue sustaining it. Capton is the ultimate competitive weapon.” James Harris, Project Manager, Information Systems

Peabody Memphis Hotel
“We have witnessed a significant reduction in liquor inventory costs and a significant increase in revenues associated with free pour drink control. We have nothing but good things to say about Capton’s proof of concept approach and process. They have great, knowledgeable people on their team who understand our business and worked with us through the entire project and beyond to show us a very sustainable ROI. It is a real partnership.” Douglas Browne, General Manager

Sandia Resort & Casino
“It is not uncommon for one casino bar to do over ten thousand dollars on a weekend night. We saw an almost 30% revenue increase using Beverage Tracker on our busiest nights after the first few weeks of operation. Better cost factors are wonderful and we have certainly seen a significant revenue increase, but the most important thing for me, even above revenue increase, is guest consistency. I dislike using jiggers or other devices. Customers want to see bartenders free pouring a drink in front of them, and they want to know that drink will be prepared the same way every time. The pouring consistency of our bartenders has dramatically improved since installing Capton.” Peter Nowotny, Food and Beverage Director

Sheraton Society Hill
“The ROI is clearly there. This is a system that will definitely pay for itself. I think it is fantastic. I’ve been in food and beverage for a long time and I have never seen anything like this without it being hidden. I believe that the solution would also benefit our banquets business because the bartenders would know we are watching.” Larry Mullan, Director of Food and Beverage

FOR MORE INFORMATION Tricia James Vice President, Marketing (800) 808-4224 x108 tjames@captoninc.com

Starlight Room at Sir Francis Drake Hotel
“Our liquor cost dropped almost 3 full percentage points in just the first month after installing Capton. That represents thousands of dollars in savings in one month of use. The system pays for itself almost immediately. Besides the obvious benefits of staying focused on consistency, we are extremely pleased with the ability to do spot checks at any time and to reconcile our POS data with actual pouring data. The inventory cost reductions as measured by pour average reductions, combined with behavioral adjustments have made us all true believers.” Robert Robinson, General Manager, Drake Restaurants

sales@captoninc.com (800) 808-4224 x107


				
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posted:11/21/2009
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