Nash Health Care’s Quarterly News Magazine Vol.21, Number 1, 2010
A L ID
Nash Health Care Obtains
New Medical Software
Central Sterile Processing: a Portraitof Teamwork pg. 8
Nash Health Care Obtains
New Medical Software
“The Nash Clinical Implemen-
tation project represents the
most significant investment in
clinical information technology
at Nash Health Care in the last
10 years. Once implemented,
this new software and hard-
ware will fundamentally
change the way we deliver
patient care.The list of patient
safety enhancements is very New CERNER system will integrate processes, improve patient safety
long. In the end, our decision
to invest $12 million in the
Nash Health Care embarked on a 15-month, way we deliver patient care. In the end, our decision to invest in the Cerner
Cerner system was driven by multi-million dollar Cerner clinical imple- system was driven by the desire to improve the way we deliver patient care,
making our patient care deliv- mentation project called “On Track for ePa- making it more efﬁcient and safer.”
ery better, and safer, for all of tient Safety.” The project will dramatically Nash Health Care is working with Gap Consulting and Cerner employees
our patients.” enhance the way patient care is delivered. On to help with the transition. Leading the process is Michelle Cosimeno of
— Larry Chewning, CEO
Track for ePatient Safety will improve patient Nash Health Care, Barb Cox with Gap Consulting and Jason Holland of
safety, streamline the electronic medical Cerner. To ensure Nash Health Care employees are in the loop on the latest
record documentation process, and save the developments with the project, Ginny Vick, of the NHCS Information
hospital system millions of dollars over the next seven years. Systems Department, produces a regular newsletter that is available on the
"We are designing new tools and processes that will serve us and our pa- intranet, and she also creates informational ﬂyers that are on display through-
tients for the next 10 to 15 years," said David Hinkle, senior vice president out the hospital.
and chief information ofﬁcer at Nash Health Care. "We will be able to design Leslie Hall, senior vice president and chief nursing ofﬁcer, emphasized that
patient safety into the fabric of our electronic communications with each having a single information system and integrated medical record throughout
other...the team spirit that has characterized how we have worked to get to the hospital system is a vital part of Nash Health Care’s mission to provide
this point has been wonderful. " superior quality health care services to the community.
Essentially, the system will bring all electronic medical records, documenta- “The implementation of a new clinical information system is a huge step
tions and reports under a single, standardized and streamlined clinical infor- forward for Nash Health Care,” she said. “The role of a single information
mation system. As a result, the more user-friendly interface will allow system and an integrated medical record throughout the organization is criti-
physicians, nurses, and other health care providers to improve communica- cal to supporting both our clinical and business strategic initiatives.”
tion, to run reports easily, and to integrate information that will help contin- Working together with more than 8,000 clients worldwide, Cerner is solv-
ually improve the safety and care of patients. The project is scheduled to be ing health care’s many challenges by making sure the right people have the
completed and "go live" in March 2011. right information at the right time. Implementation of the Cerner system at
Larry Chewning, president and CEO of Nash Health Care, said, "Once Nash Health Care will ultimately result in around $8 million in beneﬁts over
implemented, this new software and hardware will fundamentally change the the next seven years.
2◆ Vol.21, Number 1, 2010
Some of the advan- INFOBYTES
tages of the Cerner by Guyla Evans
A built-in medication
alert system – This sys-
tem serves as an addi-
tional patient safeguard David Hinkle, CIO, em-
Get “On Track
and notiﬁes a doctor or
health care worker if
there is a problem with
phasizes the beneﬁts of the
Cerner system at a kickoff
meeting. for ePatient Safety”!
Have you noticed
Falls risk assessment – the ﬂiers on the
The system also has an communication
risk assessment to help
ﬂag those patients who
and on the Nash
are at high risk for falling. Intranet? These
This allows early interven- documents are your
tions to be taken to pre- Mike Lamonds leads a “ticket” to staying
vent a patient from falling. group discussion. “in the know” for
the Nash Health
Data streamlining – Care Cerner imple-
The same computer mentation. Our
system will be utilized theme for the project reﬂects Rocky Mount’s heritage as a railroading center,
“The team spirit that has
throughout the system. and focuses on the future as we implement modern electronic tools to make
This will allow the pa- characterized how we
have worked to get to this patient care even safer and more efﬁcient.
tient’s medical history to
be readily available, sav- point has been wonderful.
The “On Track” project is an ambitious 14-month project that began in
ing time for all involved. January with a project kickoff week. During that time, leaders of over 20 teams
We are designing new
representing all of the clinical services were oriented to the major project activi-
tools and processes that
For the latest information ties and milestones. The teams, made up of over 200 Nash Health Care em-
will serve us and our pa- ployees, have been meeting to document our current patient care practices and
on the Cerner system,
go to the nhcsi intranet tients for the next 10 to 15 workﬂows and identify opportunities for improvement, as well as learning
page and click on the years. We will be able to about the many Cerner system components through a variety of online learn-
“thumbtack” link under design patient safety into ing modules. A delegation from Nash Health Care traveled to Cerner head-
News Items. the fabric of our electronic quarters in mid-March to meet with our Cerner Solution Architects and began
communication with each making design decisions. The group returned to Nash Health Care with
other.” — David Hinkle, CIO “homework assignments” that the teams will complete and return to Cerner for
inclusion into our ﬁnal product.
Keep an eye out for the monthly newsletters and ﬂiers…they’ll keep you
“It [Cerner system] will
up-to-date on how the project is moving along, as well as let you know key
“milestone” dates…the “next stops”
bring us significant im-
on our journey to
provements in patient
Mike Sohn demonstrates safety, documentation ,
that he is on track for communication and pro-
ePatient Safety. ductivity.”— Leslie Hall, CNO
“I am excited about the
features found in the Clini-
cal Implementation Project
that promise to enhance
patient safety and physi-
Nancy LeHardy uses an il- cian efficiency.”
lustration to make her — Dr. Rick Guarino, CMO
Vol.21, Number 1, 2010 ◆3
Envisioning the future…
Town Hall Meetings Outline Future
Nash Health Care announces University Health Projects Hospital leaders recently held several
Systems Partnership, service expansions Town Hall informa-
tional sessions to keep
Nash Health Care has paved the way for im- services in Rocky Mount that we previously employees abreast of
provements in heart care, emergency treatment, had to perform at other medical centers,” Pa- the many projects
and obstetric services for Nash and the sur- trone said. “We are pleased to be collaborating under way at Nash
rounding areas through its comprehensive with UHS to make it happen.” Health Care. The
strategic plan. This plan is the result of exten- The new agreement will expand existing in- sessions focused on
sive research, consultant meetings, discussion, terventional cardiology (such as angioplasty) Nash Health Care’s
and data-gathering concerning the needs of a and add new services, such as electrophysiology. clinical afﬁliations
growing community… similar to the discus- Interventional cardiology is a branch of medi- and construction of
sions that paved the way for the groundbreak- cine that deals speciﬁcally with the catheter- Nash Health Care CEO Larry the new medical of-
ing of Nash General Hospital 38 years ago. based treatment of structural heart diseases. Chewning leads the recent ﬁce building on the
This plan will ensure The practice often in- Town Hall meeting series.
that Nash Health Care
will be at the cutting
“How do we volves angioplasty, also
know as percutaneous Clinical Afﬁliations Nash Health Care has formed
several strategic clinical afﬁliations with teaching medical
edge of community
health care for the next
measure success? coronary intervention
or PCI. It is a proce- centers in order to expand its services, enabling more resi-
dents to receive care locally. Afﬁliations have been formed
38 years…and beyond.
A key element of
It is not all about dure in which a
with UNC, University Health Systems, and Duke Medicine.
Nash Health Care CEO Larry Chewning emphasized that
this plan is the selection
of University Health
money—it is is used to open a nar-
rowed coronary artery.
NHCS has not been sold and that the control and gover-
nance of Nash Health Care has not changed. These clinical
Systems (UHS) in about improving Doctors place a stent (a afﬁliations with larger teaching hospitals are components of
Greenville as the terti- wire-mesh tube that ex- a strategic partnership necessary in order to provide supe-
ary partner to explore the quality pands to hold the artery rior quality health care to the needs of a diverse and grow-
improvements in the open) at the narrowed ing community.
delivery of specialized of care that section during angio- An afﬁliation with the University of North Carolina will
heart care services. To- plasty. An electrophysi- not only expand clinical radiation oncology programs, but
gether, Nash Health patients receive.” ology study is a test that will also enable NHCS to include clinical research protocols
Care and UHS will ex- —Larry Chewning, CEO records the electrical ac- and obtain the designation of Comprehensive Community
pand the scope of car- tivity and the electrical Cancer Center. UNC Hospitals will assist in the recruitment
diovascular services offered locally through a pathways of the heart. Doctors use this test to and training of an oncology clinical research nurse specialist,
new heart center—The Nash Heart Center— determine the cause of an irregular heart beat serve as the Institutional Review Board for NHCS in estab-
in Rocky Mount, funded by both parties. and the best treatment for the disorder. lishing appropriate clinical trial protocols, and promote
Larry Chewning, chief executive ofﬁcer These and other specialized heart treatments NHCS physicians and clinical staff participation in tumor
(CEO) of Nash Health Care, and Dave will be among those performed by cardiologists conferences and other educational activities.
McRae, UHS CEO, explained that the devel- in the Nash Heart Center, scheduled to open In order to expand newborn nursery services, the
oping partnership will dramatically improve in 2012. The new facility will contain: Women’s Center at Nash General Hospital will partner with
cardiovascular services in the region and will Duke University Medical Center. This proposed plan will en-
able the Nash Women’s Center to add more Level II neona-
likely save untold numbers of lives in the • An 8-bed cardiac intensive care unit
tal beds, and eventually, a Level III neonatal bed. As a part
process. • 2 cath labs with angiography capabilities
of this partnership, Duke University Medical Center will re-
“The focus here is to offer high-quality heart • A 12-bed chest pain observation unit
cruit and hire a neonatal program director, refer infants for
services in our four-county service area that • Cardiac stress lab care to our neonatal intensive care unit and assist in the de-
Nash Health Care has traditionally served,” • Nuclear cardiology lab velopment of the new Nash Women’s Center.
Chewning said. “Along with our gifted physi- • Echocardiography lab
cian partners, our goal is to provide a seamless • Outpatient congestive heart failure clinic
Medical Ofﬁce Building Architect’s rendering
pattern of cardiology care, maximizing delivery
close to home.” This will enable patients to receive more
UHS’ McRae said, “This partnership comprehensive heart care locally—an impor-
demonstrates a joint commitment to increas- tant endeavor because heart disease is not only
ing the delivery of cardiovascular care in east- the number one killer in America, but the
ern North Carolina. The combined forces of number one killer in Nash County as well.
UHS, Nash Health Care and the Boice-Willis Chewning emphasized that this strategic plan Construction continues at the site for the Nash Medical Of-
Clinic will mean greater access to new cardio- represents a commitment to the health of the ﬁce Building, scheduled to be completed in the fall of 2010.
vascular services in this area to rival the best local and surrounding communities. Currently, the tenants of the facility will include: Nash
care across the nation.” “How do we measure success? It is not all OB/GYN Associates, Rocky Mount Orthopaedics and Sports
Dr. Nick Patrone, president of Boice-Willis about money—it is about improving the qual- Medicine, Boice-Willis Clinic General Surgery, Nash Sleep
Disorders Center, and Nash Women’s Breast Center.
Clinic, said the expanded cardiology program ity of care that patients receive,” Chewning
at Nash Health Care will provide a new level of said. “Patients want to have the health care Additional Town Hall meetings will be scheduled throughout
cardiology service in Rocky Mount. services they need close to their homes.” the year to keep employees up-to-date concerning these
“We’re excited about being able to provide strategic plans.
4◆ Vol.21, Number 1, 2010
Nash Health Care Foundation staff and volunteers are organizing a Nash employees on the event’s Steering Committee include Cam
special golf tournament on Friday, May 21, at Benvenue Country Club Blalock, senior vice president, support services; Stephanie Collins,
to benefit the proposed Pediatric Emergency Department at Nash Gen- purchasing technician; John Congelli, director of finance; Brenning
eral Hospital. Shotgun starts are set for 8:30 a.m. and 1:30 p.m. Daughtridge, Sterling Grimes, director of wound care center; Noel
The event’s fundraising goal is Rhodes, director of imaging
$30,000. Roger G. Taylor Asso- services; and Bob Skelton, vice
ciates, a Rocky Mount financial
services firm, is the Presenting
Sponsor ($10,000) of the Foun-
Foundation’s president and chief development
officer of the Foundation.
Judy Woelke, director of volun-
dation’s first annual golf classic.
Other sponsorships, ranging from Golf Event teer services, and Allison Manning
-Williams, manager of emergency
$500 to $5,000, are available.
The entry fee is $150 for each
golfer in the Texas Scramble for-
to Benefit services, are assisting with volun-
teer recruitment for the event.
Individuals interested in volun-
mat tournament. Registration
forms and sponsorship packets Pediatric teering at the event are encouraged
to contact Woelke at extension
may be obtained from Brenning
Daughtridge, the Foundation’s
special events, grants and annual
Emergency 8118 or Manning-Williams at
Community volunteers include
gifts coordinator, by calling
extension 8583 or e-mailing her
Department Wes Ballance, Construction Imag-
ing Inc.; David Broyles, Battle,
Winslow, Scott & Wiley; Norman
Non-golfers wanting to sup- Chambliss, Chambliss & Rabil
port the Foundation’s first Commercial Realty/Construction
fundraising and friend-making and Foundation board director;
event of 2010 are encouraged to Lisa Holland, Benvenue Country
make a tax-deductible contribu- Club; Anne Kinnaird, Don Mucci,
tion by sending a check to Nash Nancy Nelson and Rich Parker,
Health Care Foundation, 2416 Benvenue Country Club.
Professional Drive, Rocky In support of the mission of
Mount, NC 27804-2253. Nash Health Care, the Founda-
The Foundation is located tion helps to provide superior
adjacent to Dr. Kim Koo’s office quality health care services and
at Nash Neurosurgery in the helps to improve the health of the
former ReMax Realty building community in a caring, efficient
now occupied by Southern and financially sound manner.
Credit Adjusters and Nash The Foundation advances health-
Health Care. care in Nash County through
All income from the event will advocacy, education, fundraising,
benefit the proposed Pediatric relationships and stewardship.
Emergency Department. Chil- Current members of the Foun-
dren make up about 20 percent dation’s Board of Directors are
of the 65,000 patients who use Edward D. Bissette, Bissette
Nash General’s Emergency Care Farms, Spring Hope; Norman Y.
Center (ECC) annually. The Chambliss, III, Chambliss &
current ECC, built in 1993, was Rabil Commercial Realty;
designed to serve about 38,000 Lawrence H. Chewning, III, pres-
patients yearly. A new ECC is ident and chief executive officer,
being planned for construction Nash Health Care; J. Wayne Deal,
in 2011. Retired – Nash County manager
John S. Derbyshire, MD, (1993-2001); John S. Derbyshire,
Foundation board director, is the MD; E. Wayne Gibson, president,
John S. Derbyshire, MD Roger G. Taylor Robert “Ziggy” Zalzneck
event’s general chairman and The Tuscarora Corporation; C.
Roger G. Taylor, Foundation Allen Hooks, senior vice president
board director, and Robert and chief financial officer, Nash
“Ziggy” Zalzneck, immediate past hospital board chairman, are co-vice Health Care; Samuel W. Johnson, Poyner & Spruill, LLP; Roger G.
chairmen. Dr. Derbyshire currently serves as case manager physician Taylor and Norma B. Turnage. Mrs. Turnage is chairman of the Foun-
advisor and director of the recovery audit contractor readiness program dation board.
for Nash Health Care.
Vol.21, Number 1, 2010 ◆5
T H E P U R S U I T o f E X C E L L E N C E
Pursuit of Excellence recognizes board keepers Kudos!
Fourth ﬂoor employees were treated to surprises
and balloons from the rewards and recognitions
One of the goals of the Pursuit of Excellence is to keep all employees abreast team in honor of their patient satisfaction scores.
of the latest information of what’s happening at Nash Health Care. To facili- The employee reward and recognition program is
tate this process, the Pursuit of Excellence communications team created a vital component of Nash Health Care’s Pursuit
boards that are available throughout the hospital and present valuable information of Excellence.
ranging from the latest patient satisfaction scores to the pillars of excellence. This is
only possible through the dedication of the board keepers. Throughout the
next editions of the Newsline, the communications team will fea-
ture some facts about these outstanding employees whose
pursuit of excellence keeps everyone “in the loop.”
Paula Viverette, administrative secretary, BTAR
Viverette has worked at Nash Health Care for almost 13
years, starting as a shift unit secretary and then a floor unit
coordinator. In her spare time, she loves to read, quilt, sew,
play computer games and work in the garden. She enjoys
craft projects, such as making wreaths, painting ceramics,
and making cards. She likes word games such as Scrabble,
seek and find, and crossword puzzles. She has two wonder-
ful cats that she says are “the light of my life,” Fred and Earl. The Art of Volunteering
If you need information about the latest Pursuit of
Excellence values, all you need to do is check out
the latest artwork by volunteer Amelia Johnson.
Mary Wells, RN, BSN, magnet coordinator Johnson provided this piece of artwork outlining
Wells has worked at Nash Health Care for 27 years. She is the principles of the Pursuit of Excellence for
married and has three children. Her hobbies include stained the Wall of Fame in the Nash General Hospital
glass, photography and making porcelain dolls. Cafeteria.
Sheilla Gonzalez, ECC
Gonzalez is a part of the Pursuit of Excellence standards
committee. In her spare time, she enjoys singing, dancing,
listening to music and ice skating. “I enjoy exploring the
Scriptures for rewarding answers that bring hope and joy,”
Gonzalez says. “I also enjoy working with the Nash General
Hospital ECC family.”
Takiya Hedgepeth, NDH Rehabilitation
Hedgepeth has worked with Nash Health Care since 2004,
and has worked in various departments including the pain
clinic, Coastal Plain Hospital, Nash Urgent Care and med-
ical records. She is a physical therapy technician and is
working toward her associate’s of arts degree in health
care administration through the University of Phoenix.
6◆ Vol.21, Number 1, 2010
Central Sterile Services
Employees Whenever an employee
achieves a certification, it is cause for con-
gratulations. Any certification requires
months—and in some cases, maybe even
years—of study and experience. So, when
every employee in your area achieves certi-
fication, it is cause for celebration.
Larry Chewning, CEO of Nash Health
Care (center), congratulates employees in
the Central Sterile Services Department,
who all passed certification examinations.
“To have every eligible central sterile
services employee certified is really a huge
achievement,” said Tanya Tant, manager.
“It is very rare for a central sterile services
department to have all employees pass this
rigorous and demanding examination.” Nash Health Care CEO Larry Chewning (center) and Pursuit of Excellence Team member Nikki Hanson (far right) con-
gratulate Central Steril Services employees Nora Jones, Tanya Tant, Marry Arrington, Theresa Nelms, Dora Boddie, San-
dra Warren, Barbara Chapman and Julie Woodﬁn.
Honoring our BTAR heroes are( from left) Larry Chewning, CEO; Teresa Cherry,
CNAII; Joan Colbert, CNAII; Leslie Hall, CNO; and Karen Vick, director of rehab
On November 30, 2009, during the lunch meal at BTAR in the dining
hall, Joan Colbert, CNAII, noticed a patient "patting her chest." Joan
quickly got to the patient and determined that she could not speak as the pa-
tient clutched her throat.
As Joan began to move the patient's wheelchair to get her to a more pri-
Allison Manning-Williams (far left) vate area and away from the group of diners, Teresa Cherry, CNAII, noticed
congratulates Richard Rivera (holding cake) an Emergency Care what was occurring.
Center nurse who had to deliver a baby in an emergency. Due to Rivera’s They got the patient into the restroom and attempted the Heimlich ma-
quick thinking and compassionate care, both baby and parents are ﬁne. neuver with her sitting in the wheelchair. When this was unsuccessful, they
Also pictured are Joddy Amerson (second from left), Brenda Davis (sec- promptly stood the patient up and continued the Heimlich maneuver. With
ond from right) and Gina Champion (far right). a single abdominal thrust, a large piece of meat was dislodged from the pa-
tient's airway. No additional treatment was required thanks to the rapid re-
sponse of these two ladies—two of our everyday heroes at BTAR.
Submitted by Paula Viverette
Vol.21, Number 1, 2010 ◆7
Several staff members of Central Sterile Processing passed an extensive certiﬁcation exam. Certiﬁed staff members are ( pictured, left to right)
Tanya Tant (manager), Dora Boddie, Christina Taylor, Sandra Warren, Theresa Nelms, Julie Woodﬁn, Mary Arrington and Barbara Chapman.
Central Sterile Processing :
A Portrait of Teamwork
The operating room of a hospital is a complex symphony of subtleties. Each move, each inci-
Did you know
Between Nash General Hospital and Nash
Day Hospital Central Sterile Departments,
sion, each plan is one that has been carefully orchestrated to ensure patient safety and medical ex-
cellence. But not all members of this symphony are present in the operating room. If the surgeon there are a total of seven surgical services
is the conductor, carefully choreographing the operation with precision, then some of the be- assistants who earned certification.
hind-the-scenes team members who supply the music and the instruments are members of the
Central Sterile Processing Department. The department sterilizes an average of
Recently, the Central Sterile Processing Department was honored by the Pursuit of Excellence
personal recognition team—all of its eligible surgical services assistants received certification by 6,600 instruments/trays a month. The dif-
the Certification Board for Sterile Processing and Distribution, making them Certified Sterile ferent departments serviced are: Labor &
Processing and Distribution Technicians. It symbolizes the dedication and service of a depart- Delivery, Nursery, ECC, Special Medicine,
ment that must consistently provide the highest levels of customer service, excellence and patient CCU/ICU, Central Supply, Dialysis, Wound
safety in order to ensure that all areas of the hospital are working with equipment that has been
prepared perfectly. Care Center, Endoscopy, Nash Day Radiol-
“For everyone to receive this certification truly is exceptional,” said Tanya Tant, central sterile ogy, Nash Day Oncology, Hardees Heart
processing manager. “It is incredibly rare to have an entire department with this level of expertise. Center, BTAR, Nash Day O.R., Nash Gen-
Many of our employees have worked at the hospital for more than 20 years.”
eral O.R and the 2nd-3rd-4th & 5th floors.
The purpose of the Central Sterile Processing Department is to centralize the decontamina-
tion, sterilization, assembly, distribution and control of sterile items, non-sterile items and equip-
ment used in all areas of the hospital. The department’s vision statement is:
“By centralizing these activities, it is possible to provide more effective and efficient service. “Building bridges flowing with positive
The overall objective of CSP is to have the right item at the right place at the right time in the
right condition,” Tant said. thoughts, words and actions creating
The department is located on the ground floor of the Surgery Pavilion and may be reached by a united front based on dedication,
dialing extension 6710. patience and integrity.”
8◆ Vol.21, Number 1, 2010
M E E T I N G T H E C H A L L E N G E
N A S H H E A L T H C A R E A N N U A L R E P O R T 2 0 0 9
O n e
It is almost deceptive in its simplicity—one word, one number, one goal, one person—yet it represents a concept that car-
ries immense weight. It speaks to us as individuals, it uniﬁes us as a community, it reminds us that even in a cynical world,
one person can make a difference.
We no longer need to argue whether it is possible for one person to transform our world. That debate has been settled
time and time again throughout the ages. History is decorated—determined even—by those individuals who realized that
they could make a difference. We need look no further than Rosa Parks, who decided to make a stand by sitting down, and
Wilma Rudolph, the ﬁrst American woman to win three gold medals in track and ﬁeld during a single Olympic Games—de-
spite running on a sprained ankle. We cannot forget the contributions of individuals such as Martin Luther, who risked his
very life to proclaim a vision of God’s grace.
But for all of the talented, historical, and monumental Lincolns, Washingtons, and Mozarts, there are millions more who
toil away silently in obscurity, still motivated by the dream, effort and belief in the power of one, the power of transforma-
tion, even if the pages of history and the story of the world will push forward without giving these individuals any tangible
Still, these individuals push forward, motivated not by fame or fortune or accolades, but by the simple desire to make the
world a better place, even if just for one person. We see this principle reﬂected in the classroom, where one teacher with
priceless motivation sees potential and promise in pupils that society may have deemed unreachable. We see this principle
lived every day through men and women—ﬁreﬁghters, police ofﬁcers, soldiers—who guard and protect us, each one of
them standing as a sentinel, safeguarding individuals and ideals.
In a health care system, the philosophy of the individual making a difference—saving lives, rehabilitating spirits—is an
everyday occurrence. When each individual focuses upon his or her task of providing the best patient care tailored to each
individual, the world is transformed…one person at a time.
There’s a story of the young boy walking along the beach, picking up starﬁsh and throwing them gently into the ocean in
an attempt to save them. When a passerby noted that one boy could not make such a difference with miles of beach and
hundreds of dying starﬁsh, the boy responded by throwing another starﬁsh into the ocean and replying, “I made a difference
to that one.”
While some may dismiss this story as overtly sentimental, overused, and an analogy that only works as an e-mail for-
warded ad inﬁnitum, this still makes the story, or its message, no less true.
Nash Health Care realizes that there are thousands of patients—individuals—who entrust their care to us each year.
As a family of health care professionals, we realize that each individual is someone’s parent, husband, wife, child, friend,
sister or brother. No patient is a number, and each one deserves the highest standard of care. That’s one reason why we
changed our mission statement. We changed it only by one word—but that one word makes all the difference.
Our mission statement now reads: “To provide superior quality health care services and to help improve the health of
the community in a caring, efﬁcient, and ﬁnancially sound manner.”
Just one word, but a world of difference.
In 2009, Nash Health Care was faced with some of its greatest challenges in its 38-year history. On the national stage,
a stumbling economy and failing ﬁnancial institutions promised a tumultuous end to one of the most volatile decades in
American history. At Nash Health Care, the organization made strides to position itself for success in 2010…and through-
out it all, members of our team never forgot that their purpose was centerd around just one goal: serving the patient, the
neighbor, the friend, the husband, the wife, the individual…
…in other words, you.
Larry Chewning CEO Nash Health Care
10 ◆ Vol.21, Number 1, 2010
his or her
best patient Wayne Deal is just
care tailored one of many cancer
survivors grateful for
to each the excellent care and
individual, treatment they received
at Nash Health Care.
the world is
Deal received the
transformed benefits of IMRT
at a time. from the Nash Cancer
IMRT is a new version
radiation therapy, which
aims radiation beams from
to match the size and
shape of the tumor.
One year later, he is still
Vol.21, Number 1, 2010 ◆ 11
O n e g o a l
Teamwork is a vital component of goal-setting. It is only when all members of an organization are functioning together
as one team that the company’s fullest potential may be realized. This is never more evident than in health care. Hospitals
are small cities, able to be self-sufficient in the event of disasters and incorporating the best employees from a variety of
different areas — nursing, housekeeping, medicine, physical therapy, dietary—to work together as a single unit to provide
the environment that will help nurture and heal our patients.
What our patients are
saying... This year, Nash Health Care realigned its vision to focus on a single goal embodied by the Pursuit of Excellence. In 2009,
Nash Health Care employees participated in extensive customer training sessions, led by professionals from the Baptist The North Carolina Hos-
“I can’t thank you enough for
Leadership Group (BLG). More than 1,600 employees completed the sessions. There were 17 sessions conducted over two pital Association (NCHA)
your making my mom’s stay
and a half days. The goal? Nash Health Care wants to raise patient satisfaction scores to 97 percent. Naming this effort presented the Trustee Serv-
so comfortable during her sur-
the Pursuit of Excellence, NHC leaders worked closely with BLG facilitators to begin the process, which involved creating ice Award to Robert “Ziggy”
gery of a total knee replace-
special teams to target certain areas of improvement, including physician satisfaction, communication, leadership, stan- Zalzneck, chairman of the
ment. She is doing very well.
dards and measurement. Nash
Your kindness to us will last
As a part of this process, Nash Health Care launched the KUDOS! Program. KUDOS! is a reward and recognition pro- Health
gram that is for all members of the Nash Health Care family. Best of all , anyone can receive or give a KUDOS! Shortly after Care
the launch of the KUDOS! program, two employees went above and beyond the call of duty to provide superior quality care. Board of
“A special thank you to the staff
Area Tech Roger Knight was at the bus stop across from the Emergency Care Center when a man started to have a Commis-
who made my stay comfort-
seizure. Not only did Knight call for help and stay with the patient until Emergency Care Center employees arrived, but he sioners.
able and special. Each one
continued to remain with the patient during his time in the Emergency Care Center. Achievements such as
treated me like a VIP. There
Evidently “it’s not my job” is a phrase that has never passed through Roger Knight’s lips. these exemplify what can
was nothing I needed that they
Lab employee Tiffany Harper was working one night when a man—who had walked to the hospital campus from happen when leaders and
did not give. They went above
the hotel complex across the street—was having difficulties after a stroke. She went the extra mile to get him the care employees focus on a sin-
and beyond to make sure I had
he needed. gle goal— placing the
my needs met. Especially my
The Pursuit of Excellence will serve as the framework for Nash Health Care’s philosophy, renewing its dedication to well-being of patients as
nurse (Kristen, RN); she took
patient satisfaction. We are already seeing results of our efforts. the top priority.
the time to take my prescrip-
tions to the pharmacy and also
picked them up for me, saving
O n e p e r s o n
me the extra wait.” We will not debate whether or not one person can make the difference. Every one who has seen a firefighter rush
into a burning building, anyone who has been cared for by a nurse, anyone who has had an inspirational high school
“I was a patient at Nash Gen- teacher, knows that one person can make a difference in the lives of others. At Nash Health Care, we took that a step
eral Hospital when Dr. Chris- further in 2009. Instead of just emphasizing that one person can make a difference, we emphasized that each of our
tian Mann performed gastric 1,900 employees should actively go about making a difference in the lives of our patients through the Pursuit of Excel-
bypass surgery on me. … lence. To reflect this principle, several employees were moved into leadership positions.
I wish to thank all of the won- Dr. David R. Gorby was promoted to Vice President for Quality and Patient Safety at Nash Health
derful staff of the Nash Surgi- Care. Dr. Gorby had previously served Nash Health Care in the roles of Assistant Medical Director
cal Weight Loss Center that for Clinical Informatics and Patient Safety Officer.
have supported me throughout “The goal of providing superior quality health care services to our community is the Mission of
and during this life-changing Nash Health Care. Nash Health Care recognizes that quality is more than a
Dr. David Gorby department and patient safety is more than a program … these are everyday
process at Nash General Hos-
pital. …also, a special thanks responsibilities for all staff members,” Gorby said.
to the wonderful nursing staff Bob Skelton was named Vice President of Development and Executive Director of the Nash
at Nash General Hospital on Health Care Foundation, where he will continue to develop and promote a philanthropic culture
the Fourth Floor.” within our health care system and the community to support the capital needs associated with
Nash Health Care's strategic plan. Bob Skelton
Chris Wood, manager of the Nash Cancer Treatment Center, was selected to represent Nash Health Care in a 16-
month intensive leadership development course held at Area L AHEC. The program, “Ladder to Leadership: Developing
the Next Generation of Community Health Leaders” is conducted through the Robert Wood Johnson Foundation. The
Robert Wood Johnson Foundation strives to improve health care for all Americans and help them lead healthier lives.
12 ◆ Vol.21, Number 1, 2010
care services Area Tech Roger Knight was at
the bus stop across from the
to our Emergency Care Center when
community a man started to have a
seizure. Not only did Knight
is the Mission call for help and stay with the
of Nash Health patient until Emergency Care
Center employees arrived, but
Care. Nash he continued to remain with
Health Care the patient during his time in
the Emergency Care Center.
Heather Sullivan, (left) a nurse
that quality is in the ECC, presents a KUDOS!
award tp Knight.
more than a
safety is more
than a program
for all staff
Tiffany Harper went above
—Dr. David Gorby and beyond the call of duty
Vice President for Quality when she assisted a man who
and Patient Safety
was injured after he had a
stroke. Harper's dedication
represents the gold standard
in the Pursuit of Excellence.
Vol.21, Number 1, 2010 ◆ 13
O n e C h a l l e n g e
It doesn’t matter how many times you pass a trial, it only takes one failure to ruin plans, to dash hopes and dreams.
While it would be easier to take the safe route of conserving energies and supporting the status quo, without challenges,
it is impossible to to attain greatness…or even reach beyond the stars. As President John Kennedy said about the Apollo 11
mission to the moon: “We choose to go...not because [it is] easy, but because [it is] hard, because that goal will serve to
measure and organize the best of our energies and skills, because that challenge is one that we are willing to accept, one
we are unwilling to postpone, and one which we intend to win.”
In the health care arena, it is abundantly clear that we must continually push forward toward providing even better care
for our community…and we do so not because it is easy, but because it is hard. In the health care arena, we are keenly
aware that each action—no matter how seemingly “insignificant”—can have an exponentially large affect on patients
and, ultimately, the health of the community.
Although accreditation from the Joint Commission is voluntary, Nash Health Care regularly submits itself to the rigorous
Joint Commission accreditation survey every three years. Through this process, every aspect of the hospital is scrutinized,
from patient care and documentation to office organization and fire exits. Joint Commission surveyors literally have unlim-
ited access to every corner of the hospital, and every corner must pass the examination to the surveyor’s satisfaction in
order to achieve the coveted Joint Commission accreditation seal. Nash Health Care has had an unbroken string of accredi-
tations since its opening in 1971.
Of course, the Joint Commission survey is just one of several exacting tests to which NHCS submits. In 2009, the Bryant
T. Aldridge Rehabilitation Center passed an intense peer review process to receive three-year CARF accreditation, making
it one of 19 CARF-accredited facilities in North Carolina. CARF—the Commission on Accreditation of Rehabilitation Facili-
ties—is an independent, nonprofit organization that represents the highest level of rehabilitation accreditation that can
Oncology services at Nash Health Care not only passed its accreditation from the American College of Surgeon’s Com-
mission on Cancer, but it was honored with an Outstanding Achievement Award by the Commission on Cancer (CoC), mak-
ing it one of only 93 programs in the country—and one of only three in North Carolina—to
earn such an honor. Oncology services at Nash Health Care encompasses every aspect of
cancer treatment, including the Nash Cancer Treatment Center, the Nash General Hospital on-
cology unit, the tumor registry, and Hospice and Palliative Care. The Outstanding Achieve-
ment Award is designed to recognize cancer programs that demonstrate excellence in
providing quality care to cancer patients.
The achievement award came on the heels of a three-year accreditation with nine com-
mendations from the American College of Surgeons, ranking the cancer services at Nash
Health Care among the top 5 percent in the nation.
The digital mammography services at Nash Day Hospital recently earned a three-year
accreditation from the American College of Radiology (ACR), and the respiratory care services
at Nash Health Care recently received Quality Respiratory Care Recognition from the Ameri-
can Association of Respiratory Care. About 700 hospitals—or roughly 15 percent of the hos-
pitals in the United States—have received this award.
Nash Heath Care’s Rapid
Response Team is called
when a patient’s health is
in crisis and urgent medical
attention is needed.
14 ◆ Vol.21, Number 1, 2010
[it is] easy,
Nash Health Care performs
[it is] hard, 9, 639 surgeries each year,
because that and admits more than 15,000
goal will serve
the best of our
is one that
we are willing
one we are
one which we
intend to win.”
— John F. Kennedy
Vol.21, Number 1, 2010 ◆ 15
O n e V i s i o n
You don’t have to be from Nash County to appreciate the vision our health care system has for the future. More than
40 years ago, pioneers broke ground on the promise of a brighter, healthier future for local citizens. They understood that
vision without action is merely a fantasy, and it is only when the two components combine as one in a seamless stream
of harmony that the realization of a brighter future can be brought to fruition.
Remembering the words of Ted Kennedy Jr. who was the keynote speaker at the opening of the Bryant T. Aldridge Re-
habilitation Center ten years ago:
This photo was taken at
“I admire your commitment. You have created a world-class rehabilitation center right here in Nash County. There are
the BTAR Open House on No-
so many places in this country where people have to travel for hours and hours for rehabilitation while being separated
vember 8, 1999. Pictured are
from their families. This new facility is equal to any medical facility in the world. It’s not a luxury. It’s a necessity. It is truly
Mr. and Mrs. Bryant T.
Aldridge and Ted Kennedy Jr.
Since then, thousands of patients have walked through the doors of the Bryant T. Aldridge Rehabilitation Center (BTAR),
located on the campus of Nash Health Care. The center—which places patients on the road to recovery from a stroke,
neurological disorder, joint replacement, brain injury, spinal cord injury, accident or illness—celebrated its ﬁrst decade of
serving the community.
Earnest Collier was one of those who took that journey on the road to recovery through the doors of BTAR. An accident
required him to have extensive surgery to repair torn ligaments in his leg. For his recovery, Collier’s physician and neigh-
bors had only one recommendation: the Bryant T. Aldridge Rehabilitation Center. The open MRI is wider than
“I have no doubt I could not have come home from the hospital without the Bryant T. Aldridge Rehabilitation Center. I a ‘traditional’ MRI, giving
had heard about it from a lot of friends…it is the best place that I could conceive of anybody going for rehab or if you’re patients more room.
recovering from having knee surgery or back surgery,” he said.
Although we celebrated the accomplishments of this world-class center, we were not content to rest on our laurels. Vi-
sion is only useful when it is progressive…and when it is moving forward. In 2009, Nash Health Care provided the com-
munity with medical technology equivalent to that found at larger medical centers: an open MRI, new digital
mammography equipment and a permanently housed PET / CT HD scanner.
There are only two hospital systems in North Carolina that have a permanently housed PET scanner featuring highly
sophisticated HD technology. One is in Chapel Hill. The other is at Nash Health Care. This new PET scanner—a Siemen’s
Biograph 6—has HD technology, meaning it can detect cancer lesions as small as 2 mm in diameter, as opposed to the
mobile PET scanner, which could detect lesions as small as 3.5 mm in diameter.
Of course, the best way to turn cancer patients into cancer survivors is to spread the word about cancer education,
early detection and regular screenings. In addition to the yearly skin cancer and prostate cancer screenings, Nash Health
Care teamed with Crossworks, an organization that promotes breast cancer awareness and education, to offer several ed-
ucational activities throughout October. Events included a panel discussion featuring NHC medical staff members, exer-
cise and nutrition information, and a celebratory dinner for cancer survivors at Nash General Hospital’s Courtyard Café.
When employees embrace the vision of transforming the future, they are always rewarded—either tangibly with a
plaque or certiﬁcate, or intangibly, with the conﬁdence that they are making their corner of the world a better place.
The food and nutrition services at Nash Health Care were honored with the Red Apple Award from NC Prevention Part-
ners. This recognition is given to hospitals that make healthier food more available, visible and affordable for employees
Nash Health Care was one of 25 hospitals in the state that received the honor.
“This represents so much more than just an award. This illustrates that we are going the extra mile to ensure that our Dr. Jennifer Orr makes a
visitors and employees have the nutritional information they need to make healthy food selections,” said Mike Tamisiea, presentation on early detec-
director of food and nutrition services. “In addition, we strive to keep quality, healthy food affordable, because we believe tion of breast cancer during
it is not just about having a good meal, it’s about doing our part to keep our community healthy.” a local Crossworks event.
16 ◆ Vol.21, Number 1, 2010
The Materials Manage-
ment Department of Nash
Health Care was honored
with the VHA “Participa-
tion Leader Award,” which
signiﬁes that Nash Health
Care is a leader in supply
These programs not only
ensure consistency with
Earnest Collier is just one of
items and supplies
many who have taken a jour-
throughout the hospital,
ney on the road to recovery
but they also are key to
through the doors of BTAR:
saving money. In 2008, the
“I have no doubt I could not
have come home from the
Department was able to
hospital without the Bryant T.
save almost $250,000. This
Aldridge Rehabilitation Cen-
award was presented to
ter. I had heard about it from
78 member systems in
a lot of friends…it is the
VHA. The Material Serv-
best place that I could con-
ices Department received
ceive of anybody going for
the award in 2007 as well.
rehab or if you’re recovering
from having knee surgery or
back surgery,” he said.
Earnest and Jean Collier
Vol.21, Number 1, 2010 ◆ 17
O n e s m a l l s t e p
While Neil Armstrong declared that his first walk on the moon was “one small step,” that small step will be remem-
bered throughout history. That one small step was equal to one giant leap. But because the moon has no atmosphere,
those pioneering footprints will not be erased by rain, wind or erosion, and scientists estimate that the astronaut’s every
step on the lunar surface will be preserved for 10 million years.
Each individual step has future ramifications. While they may not be etched onto the lunar surface, they are deeply etched
in the hearts and minds of those we inspire, heal and educate, and they frame the direction for footprints of the future.
Once again, Nash Health Care is embracing the challenges of the future and transforming its services to align with the
needs of a growing community. CEO Larry Chewning has outlined a five-year strategic plan that includes a Nash Regional
Heart Center, Women’s and Children’s Center, and an expansion of the Emergency Care Center.
“How do we measure success? It is not all about money—it is about improving the quality of care that patients re-
ceive,” Chewning said. “Patients want to have the health care services they need close to their homes.”
This plan will ensure that Nash Health Care will be at the cutting edge of community health care for the next 38 years
One year after the doors of Emergency Care Center Expansion
Nash General Hospital
opened, one young candy Our Emergency Care Center (ECC) is one of the six busiest in the state, treating approximately 65,000 patients in
striper also opened her arms 2009—and its volume is continuing to grow at a rate of about 3 percent a year. Chewning said estimates indicate that by
to the spirit of volunteerism. 2015, ECC visits could exceed 80,000 per year. Plans are to expand the ECC from 36 to 57 treatment rooms by 2012.
Since then, Jackie Ward’s
cheerful smile and tireless Nash Regional Heart Center
dedication have had a pro-
found impact not just on In an effort to expand the cardiology services offered locally, Nash Health Care and local cardiologists announced plans
Nash Health Care, but on to developed a strategic partnership with University Health Systems of Greenville, and plan to open the Nash Regional
the community. Heart Center in 2012. The new facility will contain an:
8-bed cardiac intensive care unit
2 cath labs with angiography capabilities
12-bed chest pain observation unit
Cardiac stress lab
Nuclear cardiology lab
Outpatient congestive heart failure clinic
Nash Women’s Center
Nash Health Care employees,
Through expansion of OB-GYN services, the Nash Women’s Center—scheduled for completion in 2012—will be estab- through a variety of fund-
lished as the unsurpassed leader for obstetrics in the region. The goal is to establish a 12-bed Level II Nursery, eventually
raising events and activities,
leading to a Level III Nursery. Nash Health Care is also planning to petition the state to expand its neonatology Level II beds
from four to 12. raised a staggering $33,470
for the American Heart Walk
Some other aspects of Nash Health Care’s futuristic vision came to fruition this year, through establishment of a new and earned special recogni-
Emergency Care Center (ECC) satellite, where those with non-life threatening injuries may be treated, in order to free space
tion as the top fund-raising
in the main ECC for trauma patients.
When footsteps are repeated over and over, they became a path, then a road. For employees who participated in one of company for the event.
the many fund-raising events, these trails were blazed to help raise funds and educational awareness. Employees once
again participated in the American Heart Walk, the Relay for Life, the United Way campaign and the Lights of Love. The
Nash Health Care Volunteer Auxiliary held many fund-raisers to help finance projects for the hospital.
18 ◆ Vol.21, Number 1, 2010
It is not all
—it is about
improving Amy Rowland went from
the quality 297 pounds (and a size 26)
to 180 pounds (and a size
of care 12). While she has lost more
that patients than 100 pounds since her
weight loss surgery over 10
receive.” months ago, there is one
—Larry Chewning area of her life where she is
CEO Nash Health Care gaining—she’s gaining the
ability to keep up with her
Rowland is not alone in
her journey; a multitude of
patients have found a new
lease on life through the
Nash Surgical Weight Loss
Center, and you can read
their testimonies throughout
this article and on our web-
site at nashhealthcare.com.
Vol.21, Number 1, 2010 ◆ 19
We deliver O n e p a t i e n t
to the needs
thy, dignity Assets 2009
Current assets $84,010,858
and respect. Capital assets, net 108,732,629
Other assets 130,729,666
Total assets 323,473,153
Current liabilities 31,948,165
is to improve Other liabilities 49,998,702
Total liabilities 81,982,867
the health Total net assets 241,490,286
of the Total liabilities and
net assets 323,473,153
Revenue and 2009
one step, Expenses
Total revenue $200,884,811
one word, Total operating
one accom- Income from
plishment— Total nonoperat-
ing revenue, net 17, 201,766
one patient Increase in net
at a time.
It seems as though everyone is obsessed with numbers, and we confess, with the myriad of figures that surround the
complexity of delivering health care, it’s easy to find them overwhelming: We deliver an estimated 1,500 babies a year,
we treat more than 60,000 a year in our Emergency Care Center, we perform 9, 639 surgeries each year, and admit more
than 15,000 patients annually. While it’s always good to ground yourself in empirical evidence, there’s really just a single
number we are concerned with…one. Just one patient like Bob, who is now able to enjoy his favorite foods, thanks to
the Nash Heartburn Treatment Center. Like Earnest, whose joint replacement helped him get his independence back.
Just one patient...in other words, you.
Read more patient stories at www.nashhealthcare.com.
20 ◆ Vol.21, Number 1, 2010
The Employee Coastal Plain Hospital Celebrates Open House
Is Just One
Vickie Ripley (far right), PharmD at Coastal Plain
Hospital, accompanies harpist Janine O’Dea at the
recent opn house.
And $aveBig! Coastal Plain Hospital recently held an
open house for employees and board
If you are not using the Employee Pharmacy, you are members to showcase recent renovations
losing money. Did you know the same generic drug you that were completed to the outpatient
pay $30 for at Walgreens, CVS, or some other retail
pharmacy will only cost you $5 at the Employee treatment area. Coastal Plain Hospital
Pharmacy? A preferred brand 30-day supply will cost provides inpatient and outpatient treat-
you $45 at a retail pharmacy and only $15 at your Em- ment for mental health and substance
On one generic drug filled every 30 days, your abuse problems, providing thousands with
savings will be $300 during 2010! On one pre- a new lease on life. Through treatment
ferred drug filled every 30 days your savings programs that concentrate on healing Tracey Dickerson (center)
will be $360.
body, mind, and spirit, the CPH medical welcomes visiting board
Just think what you could do with that extra money! members Betty Anne Coastal Plain
If you have more than one medication you take on a and clinical staff is sensitive to the needs Whisnant (left) and Kay Hospital
regular basis or if your dependent(s) covered under our and concerns of patients and families. Mitchell (right).
health plan are taking any medications, your savings in care for:
can really add up.
StartYour SavingToday! • Anxiety
• Other mood and
Print the Prescription Transfer Form located on the
Nash Intranet H.R. Tab, complete it and take it to the disorders
Employee Pharmacy. These forms can also be picked up • Thoughts of suicide
in Human Resources. Coastal Plain Hospital and BTAR • Chronic (long-term)
employees have these forms available in their Human mental illness
• Substance abuse
Resources Forms tray located in the facility.
Prescriptions for controlled substances cannot be
transferred. You will need to have your physician's
office call a new prescription into the Employee Dr. Celso Lobao (far left) and Toby Taubenheim, CPH director, welcome board mem-
Pharmacy at 962-3880. bers Judge Robert Evans and Wayne Deal.
Vol.21, Number 1, 2010 ◆ 21
NASH HEALTH CARE EM
ECC physician’s efforts lead to NBC Evening News segment
For more than 38 years, Nash Health Care has proudly announced that privileged and grateful to have a skill that was useful to the people there.”
one of its main goals is to build a healthier community. But what defines Manly was just one of several Nash Health Care employees who went to
community? Is it defined by neighborhoods and county lines, or is it defined Haiti to volunteer in the aftermath of the earthquake. Even non-clinical em-
only by the boundaries of the heart? It is a concept of radical generosity that ployees and employees who were not physically able to go to Haiti donated
is difficult to understand at best, and may even prompt the same question their time and skills to raise money to help Red Cross relief efforts.
the inquisitor of the Biblical Scriptures asked Jesus… just who exactly is Manly said, at the hospital where she volunteered, it was not unusual to
my neighbor? see 50 to 60 amputations a day in the overcrowded facility. In many cases,
Many Nash Health Care employees define their neighbor as anyone who lack of access to emergency care had caused infection to spread, making an
is in need. For Dr. Julie Manly, a physician in the Emergency Care Center, amputation the only means of survival. But because only 2 percent of the
her neighbors were the Haitian people. Haitian population has a high school education, many make their living
“Every single Haitian, despite the physical and psychological suffering, through manual labor, and an amputation—and lack of access to prosthetic
was very, very graceful and kind,” she said about the time she spent volun- devices—means that many would be left unable to support themselves.
teering. “I felt helpless on one hand. People came in with horrendous Under the circumstances, many Haitians declined the amputation, even
injuries…there was such mass devastation. On the other hand, I felt very with the knowledge that they would die.
22 ◆ Vol.21, Number 1, 2010
MPLOYEES HELP HAITI
Whenever there is need or a
community in crisis, whether
from the flood waters of the
Tar River or the earthquake
debris in Haiti, Nash Health
Care employees do not ask
‘who is my neighbor?’
Dr. Nancy Snyderman,
NBC’s cheif medical They instead ask, ‘what can
Dr. Julie Manly of the
Emergency Care Center. I do to help?’
instrumental in or-
ganizing a bake sale
While in Haiti, Manly was interviewed by NBC and appeared on a
by the Dietary Serv-
national news segment speaking about the disaster. After Manly returned to
ices Department. To
North Carolina, NBC’s chief medical reporter, Dr. Nancy Snyderman, con-
say it was successful
tacted her for a followup story. The national film crew traveled to Rocky
would be an under-
Mount to film facets of Manly’s work in the Emergency Care Center.
Manly will be featured on a national segment of the NBC Nightly News. Dietary Services employees raised more than $1,000 for the
raised $1,030 in just American Red Cross through a bake sale.
(As of press time, the air date for this segment was not determined.)
a little over three
Other Nash Health Care employees may not have been featured on tele-
hours, with all proceeds going to the American Red Cross. In addition, op-
vision, but they were there on the front lines of providing patient care in the
erating room employees also held a bake sale, and NHCS employees were
most difficult—and dangerous—circumstances. Ryan Griffin of the Critical
able to help support the Haitian Hospital Sacre Coeur by donating PTO.
Care Unit and nurses Lorrie Pipkin and Cindy Taylor, of labor and delivery,
But the story doesn’t stop here. Nash Health Care is working with the
volunteered to help in Haiti. In addition, Dr. J. Bloem, a member of the Nash
American Red Cross to plan a bicycle ride fundraiser that will draw cyclists
Health Care medical staff, volunteered his skills as an orthopedic surgeon—
from all over the state.
skills that were in high demand. His wife, Kristie, a local nurse, went with him.
Whenever there is need or a community in crisis, whether from the flood
But what about those who are not medically skilled? When Aaron
waters of the Tar River or the earthquake debris in Haiti, Nash Health Care
Mastrodonato saw the terrified faces of suffering Haitians on television, he
employees do not ask ‘who is my neighbor?’
thought of only one question—what can I do to help?
They instead ask, ‘what can I do to help?’
Vol.21, Number 1, 2010 ◆ 23
a note from
SuFL Coor na
N A S H F O R L I F E T E A M
Do you suffer from diabetes, high blood
pressure, high cholesterol or heart failure?
Do you take prescription medications?
Are you interested in saving money? medications
If you join Nash for Life, you can get $0 copay
your medications for:
$5 (30-day supply)
$10 (90-day supply)
For information, call Suzanne Buchanan at 962-3466
Nash Health Care
It’s all about how we treat you
24 ◆ Vol.21, Number 1, 2010
Marion Sawyer and a frosty friend help with the annual Pediatric Christmas
Party at Nash General Hospital.
Kay Ratchford, (far
right) of Rocky Mount,
generously donated a
to be used at the
Bryant T. Aldridge
for her gift are Brain
Agan, director of
(far left) and Karen
Vick, director of rehab
With more than 9,000 hours and 22 years of volunteer
experience, Marion Sawyer’s friendly smiles [and beautiful
gift shop bows] are familiar sights to Nash Health Care employees.
Sawyer’s enthusiasm for Nash Health Care shines brightly, reflected not
only by her talented decorating skills that adorn gift shop flowers with bows,
angels, butterflies and birds, but also reflected by her unwavering recom-
mendation of Nash Health Care’s
superior services. And she should
know. Sawyer has had seven surger-
ies at Nash Health Care. “Volunteering
“I would recommend Nash to
anyone,” she said, adding that she
at Nash is such
was always “on the lookout for new
volunteers. Volunteering at Nash is
such a rewarding experience. I have experience.
made lifelong friends through my
volunteer work at the hospital.” I have made
Sawyer has worked in the ECC,
ICU waiting room, Mayo Surgery lifelong friends
Pavilion, Nash Joint Replacement
Center and the Gift Shop. In addi- through my
tion, she has held each office on the
Auxiliary board with the exception
of publicity chairman.
Sawyer attended Duke University
at the hospital.”
Furniture Donation as an economics major. She was
To complement the medical library’s extreme makeover, the Nash Health Care Volunteer married to Floyd Sawyer Sr. and has
Auxiliary donated new furniture, utilizing some of the funds raised as a part of the Lights four children and eight grandchildren. She was a Den Mother, a Pack
of Love annual event. Pictured are, from left, volunteer Doris Joyner, medical librarian Mother and a District Girl Scout Cookie Mother. A member of the United
Debra Medlin, volunteer Jackie Ward and Van Holt, director of education. Methodist Women, she has been to Costa Rica twice on mission trips. She
worked for Home Security Life Insurance and for Peoples Bank.
She sings in the choir at First United Methodist Church and the Rocky
Mount Christmas Chorus. She has taught third- and seventh-grade Sunday
School classes for 20 years. She is also a volunteer with the United Methodist
Retirement Home Auxiliary, and she is a member of the community advi-
sory council for Nursing Homes in Nash County.
Vol.21, Number 1, 2010 ◆ 25
T h o s e h o n o r e d i n c l u d e :
1-49 hours Volunteer Pin and 1000-1999 hours
Bonnie Bailey 101-499 hours *Barbara Barnes – 1099
Carolyn Blue *Don Burrow – 300 Roy Barnes – 1512
banquet rewards selfless service Bill Cooper *Rossie Cherry – 140 Mavis Cash – 1521
Smiles are not only free, but they also saved the hospital Viola Daoud *Kelly Davis – 142 Pat Grizer – 1585
more than $800,000. Mary Pell Foster *Kathy Fly – 266 Marian Haney – 1636
Verline Harris *Carol Lang – 152 Uteen Hargrove – 1746
Each year, members of the Nash Health Care Volunteer Phyllis Jacobs *Linda McKee - 120 Ann Hayes – 1620
Auxiliary provide valuable aid to various departments through- Kandi Phillips *Helen Paszek – 158 Tina Jernigan – 1899
out the hospital, spreading smiles and Condred Sanders *Rochelle Peppers – 142 *Robert Jobe – 1222
compassion to Renea Henderson *Thomasina Pollard – 105 *Doris Joyner – 1030
patients. This arranged entertain- 50-100 hours *Barbara Proctor – 208 Rena Rhodes – 1801
year, volunteers ment for the event, *Cheryl Ayers – 72 *Leona Stevenson – 387 Janice Rogers – 1414
logged 31,253 courtesy of Bertie * Shirley Battle – 72 *Darcelia Sykes – 470 *Gail Salsgiver – 1027
the Bag Lady .
hours that saved *JoAnn Brown – 72 *Grace Williams – 273 Bunny Varnell – 1752
the hospital more *Linda McKee - 72 *Bea Watson – 1066
than $800,000. They *Micah Faile – 67 500-999 hours *Thelma Wiggins – 1186
were recognized at the *Willis Hawkins – 69 Beverly Adcock – 677 Peggy Williams – 1475
*Randy Hull – 57 Mavis Armstrong – 906
annual Volunteer Awards
*Nancy Nelson – 71 *Carolyn Clay – 636 2000-2999 hours
Banquet. *Leona Perry – 62 Sandra DeWolf – 729 *Helen Bronner – 2068
*Henry Roberson – 53 Ellen DiMaria – 662 Cindy Crowder – 2760
*Anthony Whitaker – 79 Connie Epps – 981 Wilma Dancy – 2678
Bertie the Bag Lady (foreground) gives a shout out to Nash Health Care *Charlotte Winslow – 66 Barry Goldstein – 815 Montre Phillips – 2572
CEO Larry Chewning at the annual Volunteer Awards Banquet. *Jean Walston - 91 Ann Hardy – 570 Tommy White - 2331
Sylvia Hull – 893
101-499 hours Allen Johnson – 705 3000-3999 hours
Carolyn Ashbrook – 298 Patty Kennedy – 873 *Retha Farmer – 3068
Mindy Baillieul – 290 Delores McRae – 787 *Maeta Joyner – 3066
Shirley Baker – 117 Cynthia Moss – 753 Gertrude Kennedy – 3171
Peggy Bass – 406 Dee Phelps – 786 Phyllis Ratcliff – 3934
Sharon Brantley – 393 Wyatt Phillips – 842 *Margie Turner - 3005
Marguerite Brewer – 341 Doug Powell – 864
Edward Brown – 309 Lenore Quinn – 728 4000-4999 hours
John Denton – 270 Terry Robidoux – 690 Jackie Chicoine – 4957
*Patsy Ezzell – 101 Jane Rosenbloom – 987 John Chicoine – 4745
John Feagans – 488 Mike Sherman – 915 Donna Smith - 4765
Arthur Fountain – 272 Dina Tang – 625
Betty Karshner – 253 Howard Tang – 926 5000-5999 hours
Linda Knight - 461 *Chuck Watson - 548 Marie Boone – 5370
*Ollie Mae Briggs – 5095
Patsy Ferebee – 5140
*Leigh Johnson - 5023
*Marion Sawyer – 9160
*Jackie Ward – 14,597
* indicates volunteers who
earned an award pin
Jackie and John Chicoine
were two of the volunteers
honored at the annual Vol-
unteer Awards Banquet.
Volunteers Dina and Howard Tang
26 ◆ Vol.21, Number 1, 2010
HUMAN RESOURCES FOCUS ON PEOPLE
Wooten Named Manager Certifications, Recertifications
The Employee Maribeth Wooten was recently
named manager of NGH Elizabeth Hays was granted recertiﬁcation of
Opinion Survey inpatient and NDH outpatient
rehabilitation. In her new role,
CRRN (Certiﬁed Registered Rehabilitation
Nurse) status by the RNCB (Rehabilitation
Is Coming! Wooten will oversee the reha-
bilitation services at both Nash
Nursing Certiﬁcation Board). The mission of the
RNCB is to promote excellence in care by vali-
General Hospital and Nash Day Hospital. In dating qualiﬁcations and specialized knowledge
The work of health care is changing, as addition, she will work with the HealthFirst in rehabilitation nursing. Hays has been certiﬁed
well as the ways we offer our services here Wellness Center. since 2005 and has been a nurse at the Bryant T.
at Nash Health Care. These changes af- Wooten earned her bachelor’s degree from Aldridge Rehabilitation Center since 2001.
fect us all and our ability to work in an Wake Forest University. She also received a bache-
environment we find both satisfying and lor’s degree in physical therapy from the Univer- Three nurses on CPSU have successfully
productive. sity of North Carolina at Chapel Hill. She holds passed the certiﬁcation exam for progressive
Between August 2 and August 27, all a master’s degree in public health, also from care. The American Association of Critical Care
staff throughout our system will have an UNC–Chapel Hill. Nurses (AACN) added a new certiﬁcation in
Her extensive clinical physical therapy experi- 2004--PCCN--for nurses working on telemetry
opportunity to participate in a brief survey
ence includes work in multiple practice settings, and step-down units. Congratulations to Nash
to enable management to "hear" from em- including hospitals, acute rehabilitation, nursing Health Care’s progressive care certiﬁed nurses:
ployees about the changes in our environ- home, home health, and outpatient facilities. She Kellie Glover, BSN, RN, PCCN; Tera Joyner,
ment and your suggestions for improving has also managed rehabilitation services in govern- BSN, RN, PCCN; and Sarah Heenan, BA, RN,
the hospital and your own job satisfaction. ment, private practice and public health settings. PCCN.
As in the past, we will be working with
The Jackson Group. You will not be asked Rhodes Named Director
to sign the survey, but you will be asked to
identify the department in which you work.
of Imaging Services
Noel Rhodes has been
Has someone in
The Jackson Group will provide the web-
based survey tool, and you can access the
named Director of Imaging
services at Nash Health Care,
survey from any computer within Nash bringing more than 25 years
of health care experience to the
earned a recognition
Health Care. Staff, managers, and execu-
tives will be participating in the survey.
organization. Originally from Sheridan, AR,
Rhodes previously served as the director of imag-
The Jackson Group ensures your pri- ing and neurodiagnostic services at Spartanburg
vacy in a number of ways. No names are
to be used in the survey; no one at Nash
Regional Medical Center in South Carolina. His
extensive career in health care includes more than
Would you like for
Health Care can see the data you enter.
Data results for small departments are re-
14 years in the role of imaging services director, your department to
and he has worked in different facets of the radiol-
ported in a group with other small depart- ogy ﬁeld since 1985. be featured in our
ments or as a modified report and any Rhodes earned his master’s degree in health
written comments are summarized. physics from the University of Arkansas Medical Spotlight section?
Sciences (UAMS) in 1990 and his bachelor's de-
gree in radiologic technology in 1986 from UAMS. We want to hear from you.
If you have some hospital-related information concern-
New CPH Program ing people in your department (NHCS-related awards,
Director Toby Taubenheim recognitions, etc.), you may submit these items to the
was named the program direc- Public Relations office.
tor for Coastal Plain Hospital.
He previously served as the You may submit your information in one of
director of behavioral health three ways:
services for Rutherford, and
1. Send an e-mail to Dawn Wilson in the Public
has extensive experience in both the clinical and
Relations office at firstname.lastname@example.org.
administrative facets of behavioral health care.
2. Call Dawn Wilson at ext. 8766.
Taubenheim earned two master’s degrees, one in
marriage and family therapy and a second in 3. You can submit your information via the Nash
health care administration. Health Care intranet by clicking on ‘Submit a News
Watch for more details in the coming weeks. We Item’, which is located on the first page at the
encourage your participation. We are interested in “Taubenheim will be a great asset to Coastal
Plain Hospital as well as our whole health care bottom of the news items.
what you think we are doing right and where we
can improve. system,” said Larry Chewning, CEO. “He was
selected by the staff and leadership at Coastal
Plain Hospital in a very competitive process.”
Vol.21, Number 1, 2010 ◆ 27
NASH HEALTH CARE Nonprofit
It’s all about how we treat you Organization
2460 Curtis Ellis Drive, Rocky Mount, NC 27804 US Postage
Address Correction Requested NC 27804
Permit No. 297
NHCS NEWSLINE is published quarterly by the
Public Relations Department of Nash Health Care
Writer: Dawn Wilson
Editor: Jeff Hedgepeth
Comments and contributions are welcome.
Member of: VHA
The North Carolina Hospital Association
The American Hospital Association
Dr. Edward Kim, a member of the Nash Health Care Med-
ical Staff, recently performed “scarless surgery,” removing a
Q What is the SILS procedure?
patient’s gallbladder through a single, small incision in the
patient’s belly button. Dr. Kim answers questions about the
A During a SILS procedure, the surgeon uses one access point, through
the patient’s umbilicus, or belly button, ultimately resulting in the
potential for no visible scar. By comparison, traditional laparoscopic chole-
cystectomies involve four ½-inch or smaller in-
technique and the procedure: cisions that may leave scars.
Q What is the gallbladder, and why would
it have to be removed?
Q What are advantages of the SILS proce-
A The gallbladder, located just underneath
the liver, assists the digestion process by
storing bile, which helps break down food. A This method can be used for almost any
common type of abdominal surgery. It’s
When bile sits in the gallbladder, cholesterol even been called ‘scarless surgery.’ Laparoscopic
can sometimes form gallstones, which are small, surgery results in less pain and quicker recovery.
hard material, almost like pebbles. Gallstones Most patients can go home the same day of
can block the tube leading from the gallbladder surgery.
to the intestine. When that happens, the result
is pain, nausea and sometimes vomiting. As a
result, in some cases, the best option is to re-
move the gallbladder. Roughly 25 percent of
Q Who are candidates for this surgery?
Americans will develop gallstones, and 1 per-
cent of these people will develop gallbladder
A Those who have not had any previous
abdominal surgery, those who are not
obese, and those who have no obvious signs
of acute cholecystitis (inﬂammation of the
gallbladder). Signs of cholecystitis include unrelenting right upper abdomi-
Q What triggers gallstone attacks? nal pain, fever and vomiting.
A Most gallstone attacks are directly related to eating greasy meals. Gall-
bladder disease is very common. About 25 percent of Americans will
Q What should someone do if he or she suspects a problem with the
A Make an appointment with your family doctor or general practitioner,
who may give you a referral for an ultrasound.