Questionaire-Totals-LD-worked-xlsx by xiuliliaofz

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									                                              ANALYSIS TOTALS                                                   %     %
                                                                                         YESES NOS     total   yes    no
1 Approximately how many times have you visited the surgery during the past twelve months?
2 Is the practice open when you need it?                                                    41    3      44    93%    7%
3 When you need an appointment, when is hardest to obtain one that is convenient
             Between 1800h - 0800h                                                          9     5      14    64%    36%
             Mornings                                                                       19    6      25    76%    24%
             Mid-day                                                                        7     9      16    44%    56%
             Evenings                                                                       18    6      24    75%    25%
             Weekends                                                                       10    4      14    71%    29%
             Other - please state
4 Do you know what to do when the surgery is not open?                                      38    7      45    84%    16%
5 Do you know what the conditions are for home visits?                                      20   25      45    44%    56%
6 Do you understand how the appointment system works and why?                               33   11      44    75%    25%
7 On average, how easy is it to get through to the practice on the phone?       Easy        29           29
       (please circle your response)                                       Fairly Difficult 10           10
                                                                            Very Difficult  2             2
8 Which methods of making an appointment would you be happy to use?
             Phone                                                                          42           42    100%
             In person                                                                      28    2      30    93%    7%
             On-Line                                                                        17    6      23    74%    26%
             Email                                                                          15    8      23    65%    35%
9 On average, are you satisfied that you have been able to obtain an appointment in an 35   acceptable time?
                                                                                                  8      43    81%    19%
10 Can you see the Doctor quickly in cases of emergency?                                    31    7      38    82%    18%
11 Do you know what conditions the Nurse Practitioner is qualified to handle?               21   22      43    49%    51%
12 Do you know what conditions the Practice Nurse is qualified to handle?                   20   23      43    47%    53%
13
14    How polite and helpful are the receptionists?                             Good        38           38
       (please circle your response)                                         Adequate       3             3
                                                                                Poor        1             1
15 Are you able to arrange calls / call-backs with the Doctor for medical advice easily? 29       5      34    85%    15%
16 Can you order repeat prescriptions easily?                                               39    1      40    98%    3%
17 Please add any specific concerns you have about the Reception process?
18 How welcoming or comfortable are the premises?                               Good        35           35
       (please circle your response)                                         Adequate       7             7
                                                                                Poor        0             0
19 Is access satisfactory for mobility impaired patients?                                   31    3      34    91%    9%
20 On average, do you have to wait long after the designated appointment time?              12   26      38    32%    68%
21 Do you ever read the Practice Notice Board?                                              32    8      40    80%    20%
22   Do you read any of the Brochures / Fact Sheets that are displayed in reception?   35   6   41   85%   15%
23   Add any specific concerns you have about the Practice/Surgery facilities?
24   Would you recommend your GP surgery to someone else?                              38   2   40   95%   5%
25   What would you like to change or add if you could?
28   Would you recommend your GP surgery to someone else?                              36
1 Approximately how many times have you visited the surgery during the past twelve months?
2 Is the practice open when you need it?
3 When you need an appointment, when is hardest to obtain one that is convenient
            Between 1800h - 0800h
            Mornings
            Mid-day
            Evenings
            Weekends
            Other - please state
4 Do you know what to do when the surgery is not open?
5 Do you know what the conditions are for home visits?
6 Do you understand how the appointment system works and why?
7 On average, how easy is it to get through to the practice on the phone?
        (please circle your response)

8 Which methods of making an appointment would you be happy to use?
            Phone
            In person
            On-Line
            Email
9 On average, are you satisfied that you have been able to obtain an appointment in an acceptable
10 Can you see the Doctor quickly in cases of emergency?
11 Do you know what conditions the Nurse Practitioner is qualified to handle?
12 Do you know what conditions the Practice Nurse is qualified to handle?
13
14   How polite and helpful are the receptionists?
        (please circle your response)

15   Are you able to arrange calls / call-backs with the Doctor for medical advice easily?
16   Can you order repeat prescriptions easily?
17   Please add any specific concerns you have about the Reception process?
18   How welcoming or comfortable are the premises?
         (please circle your response)

19   Is access satisfactory for mobility impaired patients?
20   On average, do you have to wait long after the designated appointment time?
21   Do you ever read the Practice Notice Board?
22   Do you read any of the Brochures / Fact Sheets that are displayed in reception?
23   Add any specific concerns you have about the Practice/Surgery facilities?
24   Would you recommend your GP surgery to someone else?
25   What would you like to change or add if you could?
26      Age Group (please circle yours)




27 Employment Status (please circle yours)
28 Would you recommend your GP surgery to someone else?

   ? Comments made by

    Patient
       4            Question 25       Would recommend to any-one. Best Doctors I have used
      12            Question 17       Very Good
      13            Question 25       Would like Sat morning appointments
      18            Question 17       No Egg Custards?
      19            Question 17       Receptionists always appear too busy, often being rude or abru
      19            Question 25       Get more doctors or more appointments. Dr. N always rushing a
      26            Question 25       Yes 2 or 3 late evening Appt availability
      32            Question 16       But would like to phone for a repeat prescription
      41            Question 25       Another full time doctor or 2
      42            Question 13       Always made in advance. One emergency appointment in last 5
      43            Question 13       I have just been down to the surgery to have my ears syringed a
                                      so I have to wait now until 3 Feb which means putting oil in for a
                                      but you should know about it Linda
      44            Question 13       Often Receptionists can be rude and very abrubt making you fee
      44            Question 17       Receptionists often speak about you far too loud everyone can
      45            Question 13       If you phone a little later than 8am because you can't always get
                                      Sometimes your child is ill after playgroup but then you have to
                                      receptionist is quite abrubt.
      45                              Dr N is lovely and very professional
                                      Patients 9, 20 & 23 did not complete sheet 2
past twelve months?




pointment in an acceptable time?




dvice easily?
 t Doctors I have used



 sy, often being rude or abrupt. New one worst
ments. Dr. N always rushing and not bothered

 t prescription

 gency appointment in last 5 yrs seen at once
 y to have my ears syringed after 3 cancellations. They have no record
 ich means putting oil in for another week. This might be a one off

d very abrubt making you feel sorry you called
u far too loud everyone can hear
because you can't always get through then all appointments are gone.
ygroup but then you have to wait till another day. Also one

								
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