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dignity & respect
Campus Security
newsletter fall 2006
Burnaby introduces
community liaison
program
Managing the rapid growth atop the mountain at Burnaby
campus and staying on top of developing trends certainly
poses its own unique set of challenges. As the campus and
adjacent community continue to expand and develop in
the coming years, Campus Security hopes to address these
challenges head on with the recent introduction of the
Zone liaison supervisors attend to the growing campus community
Community Liaison program within its ranks.
in this issue Over the past two years, the implementation of the
1 Burnaby Campus Zone Liaison Program latest technologies has allowed Campus Security to more
accurately document its activities and effectively analyze
2 Vancouver Feature growing trends to develop anti-crime and pro-active
community policing practices. While these efforts have
3 Surrey Feature
contributed to a safer community, this information has
4 News and Tips from your Security Team not always been shared with the campus community as a
whole. Further, for many departments, access to security
6 Faces of Campus Security: resources may not have appeared to be readily available
Meet Supervisor Jim Poulin
even in the most minor of circumstances.
6 Wallet Recovered After Three Decades
In order to establish a greater connection to the
7 Meet your Burnaby Zone Liasons community, Patrol Operations Supervisors have each
assumed increased responsibility for specific zones on
10 RCMP and SFU: A Partnership in Safety
campus (see page 7 for details). As zone liaisons, these
11 Campus Student Patrol Supervisors act as a first point of contact for departments
and individuals within their zone to address non-
12 Concord Security at SFU emergency security concerns and complaints. These
security contacts are also available to communicate any
follow up action on security incidents occurring within
special pull - out section : your area of the campus.
Campus Security information, resources
and contacts at a glance For more information on the community liaison program,
visit the campus security website at www.sfu.ca/security.
serving burnaby, vancouver and surrey campuses
sfu vancouver
Introducing SFU Vancouver
SfU Vancouver currently Patti-Lea Ryan,
consists of three buildings. Operations Supervisor
Security is located on the
main floor of each building: SFU Vancouver, consisting of Harbour
Centre, Morris J Wosk Centre for
SfU at Harbour Centre Dialogue and the Segal Graduate
515 West Hastings Street,
School of Business in the downtown
Vancouver | 604-291-5029
core, certainly provides its own unique
Monday – Thursday environment and culture distinct from
7:30 am – 10:30 pm the other Simon Fraser University
Friday 7:30 am – 9:00 pm
Campuses. With our front doors
Saturday 7:45 am – 6:00 pm
opening onto Hastings Street and
Morris J Wosk Granville Street, Campus Security
Centre for Dialogue has been involved with a number
550 West Hastings Street, of situations where their experience
Vancouver | 604-268-7944
and professionalism have been well
Monday – Friday demonstrated.
7:00 am – 6:00 pm
The security team at SFU Vancouver are our daily heroes, managing situations
Segal Graduate School which sometimes go above and beyond the call of duty. Most often, these
of Business actions go unrecognized by the majority of the campus community as they
500 Granville Street, Vancouver are handled with such tact and discretion. Security does more than lock and
604-268-7911 unlock doors upon request. They assist the campus community by responding
Monday – Friday to everything from lost and found inquiries to attending medical emergencies
7:30 am – 6:00 pm — often simultaneously. The radios are blipping and bleeping all over the
place. These are very busy people.
Have instructions for The security team Need to know a room number or need
SfU Vancouver security?
at SFU Vancouver directions? The guards are a wealth of
Please direct them to Supervisor, information about the daily happenings on
Life Safety and Security and/or Roy are our daily heroes, campus, from regularly scheduled classes to
Stuart at rstuart@sfu.ca to pass special events.
managing situations
along to the guards.
which sometimes go Need a service provided by catering or LIDC?
Campus Security is more than happy to direct
above and beyond such requests made to the non-emergency line
SfU VaNCOUVER SECURITY
the call of duty. (local 5029). Far too often, requests for more
EMERGENCY
coffee, doors to be unlocked or similar service
604-291-5252 (local 5252)
calls tie up the emergency line ( local 5252), potentially preventing security
NON-EMERGENCY from responding to critical incidents and actual emergencies.
604-291-5029 (local 5029)
Need to leave the room or your office for a minute? Make sure that
everything precious is out of sight and that the door is securely closed and
locked. Things go missing in a flash. And once it’s done, it’s done; we can’t
take back the moment.
campus security newsletter fall 2006
sfu surrey
Introducing SFU Surrey
SfU Surrey security is located Vern May, Security Programs and Standards
at the top of the stairs on the
The Surrey Campus has a new home at the base of Central City tower. As
mezzanine level as you enter
the community adjusts our greatly expanded space, the Campus Security
the campus. team is also experiencing its most significant growth since the introduction
of SFU Surrey.
Campus Security is on site 24-
hours per day, though the hours Now, for the first
of operation for various campus
departments varies. For detailed time, SFU Surrey
information about campus hours,
please ask security in person at
will be represented
the service desk. by its own security
Have instructions for personnel on a
SfU Surrey security?
24-hour basis.
Please direct them to the
Operations Coordinator, Diane
MacKay (diane_mackay@sfu.ca), Campus Security at Surrey has always had a good working relationship
or the Patrol Operations Supervisor, with the contract security teams supplying overnight coverage and patrol
Jim Poulin (jpoulin@sfu.ca) to resources to both the tower and the shopping centre. Now, for the first time,
pass along to the guards.
SFU Surrey will be represented by its own security personnel on a 24 hour
basis. In consultation with security management at the Burnaby campus, SFU
Surrey security has developed protocols and response procedures consistent
with those at the primary campus. Patrol Operations Supervisor Jim Poulin
SfU SURREY SECURITY
has been assigned (on loan) to us to facilitate this transition to the new space,
as well as the implementation of the new, expanded security team.
all CallS
778-782-7511 / local 27511
You can find us 24 hours a day at the top of the stairs on the mezzanine level
as you enter the campus. Contract security staff has been trained to address a
wide variety of security needs as identified by the community and are more
than happy to assist you should the need arise. All contract security personnel
are certified at Occupational First Aid level two and are trained to respond
to a variety of minor medical situations which may occur on campus. We are
also at the ready to provide directions and campus information to help you
find your way around our new space.
Certainly, there will be a period of adjustment as the move is completed and
offices/service areas are once again fully staffed. We appreciate your patience
during this process and look forward to serving you now and into the future.
fall 2006 campus security newsletter
From the Director’s Office Nick Coutu, Director of Campus Security
It is an exciting most of the wealth of expertise and University community and will
time for Campus knowledge possessed by members of continue to play a vital role in our
Security as we the campus security team, we strive security strategy.
continue to daily to not only meet, but to exceed
evolve to best the expectations of the Campus We look forward to every opportunity
embrace the community. to support the community and the
perpetual changes and improvements ongoing development of security
that are taking place at all three Within Campus Security, probably
strategies and practices at all three
campuses. our greatest resource is our people.
existing SFU campuses now and into
Bringing with them a variety of
the future.
Whether it be identifying new backgrounds in law enforcement,
security technologies, developing community policing, and corporate/
new and efficient protocols, or commercial security, the Campus >> nrcoutu@sfu.ca
604-291-4174
finding new ways to make the Security team is active within the
Campus Security Raising the Bar
news l e t t e r
Vern May, Security Programs and Standards
Campus Security is committed to being
responsive to the community in the As the Campus Urban Search and Rescue training,
delivery of quality services. Recognizing grows, the education in the Incident Command
our shared responsibility to maintain
community System — which is an emergency
order while affording dignity and respect
expectation of response structure adopted by many
to every individual, our objective is
to improve the quality of life through
Campus Security police, fire, and ambulance service
community partnership which promotes also increases. agencies across North America.
a safe, secure community. Long gone are the days when simply These initiatives complement the
locking and unlocking doors fulfilled professional development available
FIND US ON-LINE
the mandate of the Department. through the Justice Institute of British
www.sfu.ca/security
Columbia for our security staff.
In order to best serve the Campus
FOR MORE INFORMATION
security@sfu.ca | 604-291-3100 community, the security team at In this manner, Campus Security
Burnaby Mountain and Surrey is better equipped to deal with
The Campus Security Newsletter is Campus secures training for the emergencies as they affect the SFU
published semi-annually and is distributed
throughout the Burnaby, Surrey, and Patrol Operations Shift Supervisors community.
Vancouver campuses. This publication
is also available on-line at www.sfu.ca/
in a variety of emergency response
security. techniques. This includes annual
>> vmay@sfu.ca
editor Vern May certification in the use of Automated
604-291-5898
design The Design Group, External Defibrillators (AED), Light
University Relations
Special thanks to all the dedicated
professionals who have contributed their
knowledge and expertise to this publication.
campus security newsletter fall 2006
Protecting Your Property
Steve MacLean, Manager, Patrol Operations
Did you know?
Campus Security strives to create a positive relationship
with the community. We do our best to ensure that people Campus Security patrol officers are vigilant
in pro-active security initiatives and
and property on campus are well protected, but we can’t
conduct routine door and window checks of
be everywhere all the time — we rely on input from
the entire campus.
the community as well to assist in the creation of a safe
On average, patrol officers discover 357
environment.
insecure doors each month. In 2005, this
amounted to a total of 4,283 insecurities
To protect yourself from theft, it’s important that you ‘target-harden’ your
discovered.
valuables. For your car, although we patrol the parking lots very frequently,
it only takes a thief mere seconds to break in. To make your vehicle a less The Personal Safety Coordinator is available
attractive target, use a visible anti-theft device such as a “Club” or similar to provide workshops for students, staff,
product. Don’t leave valuables visible in your vehicle — even a few cents and faculty throughout the year on topics
worth of change in your console is incentive enough for some thieves. For related to personal safety and security, not
your office, close the blinds and turn off the lights after hours. Secure your only on campus, but for daily life.
laptop and other valuables, and don’t leave petty cash or change in an In 2005, more than 25 of these workshops
unsecured desk drawer or cabinet. were presented for campus groups over
>> srmaclea@sfu.ca the year.
604-268-6938
Transit Safety SkyTrains are equipped with several • plan your route to minimize waiting
Laura MacDonald, safety features: time at stations or bus stops
Personal Safety Coordinator • silent alarms — yellow strips located • while waiting for bus/trains stay in a
above train windows that you can central location near others
With all three
press to alert SkyTrain staff of a • wait in the designated wait areas
SFU campuses
security concern on-board • if someone bothers you or makes
easily accessible
• speaker phones — located near the you feel uneasy, move towards
by SkyTrain and
doors of the train, providing two-way other people and notify transit staff
public bus, more
communication with SkyTrain staff • be aware that pickpockets take
people at SFU
in urgent situations advantage of noise and crowd
are choosing to use public transit.
• emergency cabinets — located on distractions to steal wallets
This can be a safe and enjoyable way
SkyTrain platforms and contains and and purses
to commute — provided that you
emergency phone, fire extinguisher, • know where you might be able to
make a conscious effort to be aware
and an emergency train stop button get help along your transit route:
of your surroundings. Here are some
• designated waiting areas — safety eg., stores, restaurants, public
safety tips to increase your personal
zones with increased lighting, phones
safety while in transit.
emergency phones, and CCTV • report any suspicious activity or
Transit security within the Lower surveillance located on all platforms. persons to transit authorities.
Mainland has increased with the
Safety Tips: Remember that awareness is your
introduction of the Transit Police
• always be aware of your surroundings greatest tool for personal safety.
Force. Uniformed officers now patrol
• wearing headphones that can distract
the buses, skytrains, stations, and
you and make you a potential target >> lmelvin@sfu.ca
surrounding areas to enhance public
• carry only necessary items with you 604-291-5450
safety, providing an additional layer
• keep handbags and backpacks close
of security for transit users.
to you during your journey
fall 2006 campus security newsletter
Did you know? Faces of Campus Security
GETTING TO KNOW THE FOLKS BEHIND THE UNIFORM
All Campus Security patrol officers are
certified at Occupational first aid (Ofa) Jim Poulin, Shift Supervisor, Patrol Operations
level 2. In this role, security personnel are
tasked to respond to most first aid medical
Security Supervisor Jim Poulin has been with the
calls on campus. Each year, the number of Campus Security Department since 2004 and brings
medical calls increases: with him 30 years of police experience both in
2004: 241 responses investigative patrol as well as community service.
2005: 329 responses As a member of the Delta Police Department, Poulin
2006: 178 responses (to date) served as a Senior Police Section responsible for all
zone-policing duties. In a community policing role, he
Campus Security is tasked with a variety of was responsible for the Ladner Community Police station for three years and
services, which include, but are not limited to:
was assigned as a school liaison officer for 4 years in that community.
• Security patrols
• Building/room access Supervisor Poulin has received numerous awards for his community work
• Detection of insecurities including the Lt. Governor’s Meritorious Award of Distinction, The Solicitor
• Alarm response General’s Provincial Crime Prevention and Community Safety award, and
• Traffic Enforcement
several Police Board Commendations.
• The SFU Road Report
• Battery Boosts
Jim Poulin has been assigned to the Surrey campus to oversee the
• First Aid provision
development of the campus security team as they adapt to the environment
• Safe Walk escorts
of the new campus space in autumn 2006.
• Lost & Found
• Key & Access Card issue
• Emergency response
>> jim_poulin@sfu.ca
Wallet and Owner re-united after 3 decades
Visitors to the Simon Fraser University Campus on Burnaby Mountain
are often overwhelmed by the vastness of the ever-growing community,
and often worry that they’ll get lost as they try to make their way to their
on campus destination. This may also be the concern for lost property on
campus. Given the size of the campus, once something has been lost, what
are the chances of it being found?
Former undergraduate student Karin Konstantynowicz most certainly had
thought that her wallet was lost forever when it was first misplaced on
campus. Recently, she received a call that Campus Security had received
her wallet and it was available for pick up. Ms. Konstantynowicz was most
amazed by this development, as her wallet had been missing since 1978.
Contractors working in the Robert C. Brown hall discovered the wallet
when they demolished a wall during scheduled renovations and promptly Former SFU student Karin Konstantynowicz
re-united with lost wallet after 30 years.
turned it over to Campus Security. Within hours of receiving the wallet,
Security staff were able to track down the owner and see that the item
was returned.
campus security newsletter fall 2006
EMERGENCIES
campus security InFOR maTIOn a T a glan Ce
Emergencies on Campus EMERGENCY CONTaCTS
BURNaBY
At the Burnaby campus, Campus Security is recognized as the first BURNaBY
responders for all emergency situations on campus. Emergencies EMERGENCY ............. 4500
include: medical response, fires, automobile accidents, security 604-291-4500
alarms, and other unexpected occurrences which can arise.
NON-EMERGENCY ... 3100
The Campus Security communication office coordinates all
604-291-3100
emergency responses on campus and initiates calls to off
campus response agencies (police, fire, ambulance) as required.
The communication office ensures the best use of on campus VaNCOUVER
resources such as the Health Career and Counseling Centre EMERGENCY ............. 5252
(HCCC) in emergency situations. 604-291-5252
Detailed information about Campus Security’s role in emergency NON-EMERGENCY.... 5029
response can be found at the front of the new campus telephone
604-291-5029
directory.
VaNCOUVER SURREY
Medical Emergency There are Occupational First Aid (OFA) EMERGENCY ............. xxxx
level 2 attendants on site during regular work hours. Call Security 604-
on the Emergency line (5252). You will be asked to give your
NON-EMERGENCY.... xxxx
location and identify the problem. An OFA level 2 attendant will be
dispatched immediately. If the person is unconscious, call 911 first. 604-
SFU Vancouver Health Services is open Tuesday to Friday 10:00
am to 5:30 pm (closed for lunch between 1:30 and 2:30 pm).
Health Services can be reached by phone at local 5200 PlEaSE DO NOT USE
EMERGENCY lINES fOR:
Suspicious Person If you see a suspicious person, call the
Emergency line (5252) to report it. • reporting uncomfortable room
temperatures
SURREY • requests to lock/unlock rooms
• to report audio/visual difficulties
• to order catering
• parking inquiries
fall 2006 campus security newsletter InFORmaTIOn InSeRT
lOST & fOUND
campus security In FOR maTIOn a T a glan Ce
CONTaCTS lost and found at SfU
BURNaBY BURNaBY
OffICE: TC 050 (in the Security Lost and Found items on Burnaby Campus are generally directed
Patrol / Information office to Campus Security where they are logged and retained for a
604-291-5451 period of 90 days.
Monday – Friday 7 am – 11 pm Lost and Found at Burnaby Campus receives an average of 336
Saturday 8 am – 9 pm items per month and an annual total of more than 4,000 items
Sunday 8 am – 3:30 pm per year.
VaNCOUVER In an effort to provide the best possible service to the community,
Located in the guard booths the Burnaby Campus can now view lost and found items online at
located on the main floor of www.sfu.ca/lost&found (see James Perrin’s article on Returnity
each SFU Vancouver building. on page 8 of the newsletter).
SfU aT HaRBOUR CENTRE
604-291-5029
VaNCOUVER
Monday – Friday 7:30 am – 10:30 pm
Lost and Found items are collected at the security guard booths at
Saturday 7:45 am – 6 pm
each of the three SFU Vancouver buildings. All items are logged
MORRIS J WOSk and retained for 90 days as per recognized SFU policy.
CENTRE fOR DIalOGUE
604-268-7944 If you have lost an item, check with the security station at that
building to inquire if your item has been turned in.
Monday – Friday 7 am – 6 pm
SEGal GRaDUaTE SCHOOl
Of BUSINESS
SURREY
604-268-7911
xxxx
Monday – Friday 7:30 am – 6 pm
SURREY
Located in the guard booths
InFORmaTIOn InSeRT campus security newsletter fall 2006
SafE Walk PROGRaM
campus security InFOR maTIOn a T a glan Ce
Safe Walk Program CONTaCTS
BURNaBY BURNaBY
Anyone to anywhere at any time. In brief, this describes the Safe Safe Walks can be requested in person
Walk program at Burnaby Campus. Escorts are available for at the Campus Security office (TC 050)
students, faculty, staff and visitors to the campus at any time of the or by telephone at 604-291-3100
day or night throughout the year to and from destinations on campus.
Safe Walks can be requested at any
From September through to May, the Safe Walk program is time, but during much of the year, the
augmented by a dedicated evening shift from Monday to Friday dedicated Safe Walk hours are:
provided by the Campus Student Patrol who, walking in pairs, provide
escorts to and from classes, to and from parking lots, and to and from Monday – Friday 6 pm – 11 pm
Campus Residences upon request.
VaNCOUVER
VaNCOUVER
A Safe Walk station is in the main
A Safe Walk station has been established in the main concourse
concourse of the Harbour Centre
of the Harbour Centre Campus. This station provides a focal point
buildling, with groups leaving to adjacent
where faculty, staff, students, and visitors can meet and walk together
parking lots every half hour, on the hour
in groups to adjacent parking lots.
and half-hour. Or call 604-291-5029
Persons who wish to use the Safe Walk program can attend the Safe Safe Walk hours:
Walk station every 30 minutes, on the hour or half hour. The third Monday – Thursday 6 pm – 10 pm
person will continue to drive their vehicle alongside the last remaining Friday 6 pm – 8:30 pm
persons until both other persons are safely inside their vehicles. No
611 alexander location: Special
group shall be smaller than three persons.
arrangements have been made for
At any Vancouver Campus building, you can request a Safe Walk Safe Walks from this location. Please
from Campus Security to any destination within a one block radius of speak with the technician on site for more
that building. information.
SURREY SURREY
Call 604-xxx
Safe Walk hours:
Monday – Thursday x pm – xx pm
Friday x pm – xx pm
fall 2006 campus security newsletter InFORmaTIOn InSeRT
PaRkING
campus security In FOR maTIOn a T a glan Ce
CONTaCTS Parking at SfU
BURNaBY
BURNaBY
As there is a natural cross-over between personal safety and
Parking Services is located on the 3rd security, as well as visible deterrence for property crime, parking
floor at the northwest entrance to the at the Burnaby campus is managed under the umbrella of Campus
West Mall Complex. 604-291-5534
Security.
Monday – Friday 8:30 am – 4:30 pm
Parking is available on campus for faculty/staff, students and
visitors. There are seven designated lots for faculty/staff and
VaNCOUVER
Parking information for 400 West students, and five visitor parking lots. For more information, refer to
Cordova lot: 604-681-2233 the parking website at www.sfu.ca/security/Parking.
SURREY VaNCOUVER
xxx The Vancouver Campus does not have its own dedicated parking
lot, but does have access to a number of neighboring parking
facilities.
The most convenient lots for SFU at Harbour Centre are located
at 400 and 500 West Cordova Street, respectively. The 400
lot offers a special rate for SFU evening students with valid SFU
identification.
The most convenient parking closest to the Wosk Centre for
Dialogue is located at the Conference Plaza (Segal Court at
ROaD REPORT Seymour street).
Concerned about travel conditions The most convenient lot to the Segal Graduate School of Business
during poor weather? is at 443 Seymour Street (Pender at Seymour).
Campus Security maintains the road
report hotline which can be reached at SURREY
604-444-4929
Or get the information online from
the SFU home page by signing on to
www.sfu.ca and clicking on the “Road
Conditions” link at bottom right.
InFORmaTIOn InSeRT campus security newsletter fall 2006
A door found unlocked,
equipment moved or missing, meet your zone liasons
or lingering concerns about
the general security of your
workspace may well warrant zONE 1 zONE 2 zONE 3 zONE 4 zONE 5 zONE 6
security to attend and
investigate. Who do you call HEI JaMES MaNMOHaN JUlIE PETER GORDON
fUNG PERRIN MaND GlaZIER OVERDUIN SCHEURER
when a situation occurs that
you feel requires further [WEST] [CENTRAL] [NORTH] [SHRUM] [SOUTH] [PERIMETER]
investigation by a trained eye? Residence and WAC Bennett Robert Shrum South Diamond
Housing Library C. Brown Science Science Alumni Centre
SFU Security has introduced Building Centre: Building
Lorne Davies Convocation East Academic
• Chemistry
a zone liason initiative at the Complex Mall Education TASC 1 Annex
• Biology
Building
Burnaby campus to address • Kinesiology
West Mall Maggie TASC 2 Facilities
• Physics
this very question. Listed at Complex Benston ASSC 1 Management
Centre Applied
right are the six zones and the Transportation ASSC 2
Shrum
Sciences Multi-Tenant
Classroom
Patrol Shift Supervisors who Centre University
Building
Building Facility
Centre
are the zone liasons responsible Building Alcan Aquatic
for each. All are highly trained Centre
SFU Theatre
with investigative and law Animal Care
Academic Facility
enforcement backgrounds, Quadrangle
and are available to you for Bee Research
Strand Hall
assistance in your zone. Call 3922 to reach
Greenhouses
Contemporary your zone liason
In the meantime, here is an Arts Childcare
Centre
informal introduction to your
Cornerstone
zone liasons.
Building
zone 1
Be aware of Wildlife
Throughout the year at Burnaby measure to ensure that communication
Mountain, it is common that wildlife gets out to all members of the campus
is spotted roaming about the campus community who may be potentially
and adjacent wooded areas. Most affected.
frequently, Campus Security is alerted
to sightings of bears on campus — but You can help to make the campus less
Hei fung
there have also been sightings of deer, appealing to wildlife by ensuring that all
heif@sfu.ca
raccoons, and coyotes in recent years. refuse (particularly food waste) is placed
Residence into garbage cans and covered. This will
and Housing Most times, these animals do not help to prevent animals from wandering
interfere with human activities. into areas occupied by humans.
Lorne Davies Complex
However, as wild animals are
West Mall Complex For more information on wildlife safety
unpredictable, reporting any sightings
Transportation Centre to Campus Security is an important you can visit www.bearaware.bc.ca.
fall 2006 campus security newsletter 7
meet your zone liasons
zone 2
new lost and Found: Returnity
Effective September 1, 2006, members either email, phone or visit in person
of the campus community will be able to provide a description to see if it is
to review ‘found’ items online. in fact your lost item.
As items arrive to the Lost and Found It is expected that the Returnity
James Perrin department, items will be logged and System, which is employed by other
james_perrin@sfu.ca posted online with general descriptions campuses across Canada, will provide
and dates and locations associated to a greater service to the community
WAC Bennett Library
each found item. and in turn, see that a greater number
Convocation Mall
of items are returned to their rightful
Maggie Benston Centre For instance, if you lost a cell phone in
owners. Feel free to view our website
the AQ on January 1st, our Lost and
University Centre Building at www.sfu.ca/lost&found.
Found department will post online
SFU Theatre In his official capacity, James Perrin is
that a cell phone was found in the
primarily responsible for the maintenance and
Academic Quadrangle AQ. Security staff will have access to a management of the Lost and Found collection,
Strand Hall more detailed description of the item. among other key departmental functions.
James has been seconded to a Supervisory
Contemporary Arts If the item, date and location are a role to support Jim Poulin’s appointment to the
possible match to your item, you can Surrey Campus during the Fall 2006 semester.
zone 3
Be aware of
Unfamiliar Faces
Thefts and break-ins are crimes of help you find a person or an office?”
opportunity. Each of us can play a is enough to send a criminal out of
vital role in order to reduce these a building. Criminals do not want
Manmohan Mand
occurrences. Campus Security relies to be recognized. Any interaction
mmand@sfu.ca on the specific area knowledge of with a suspicious individual should
Robert C. Brown Building members of the community who are be reported immediately to Campus
familiar with the faces within their Security so that they can be aware of
Education Building
own work area. any questionable characters roaming
ASSC 1 about the campus.
ASSC 2 There may be instances where
you observe an individual whom Crime prevention on Campus is
you do not recognize wandering most effective when the community
through office areas. Often, a simple works together and looks out for one
acknowledgement such as: “Can I another.
8 campus security newsletter fall 2006
meet your zone liasons
zone 4
We’re Just
a Phone Call away
Throughout Burnaby Campus,
there are a number of emergency Red Phones — red, wall-mounted
telephones. These phones, when phones will dial security immediately
Julie Glazier activated, will immediately put you upon pick up.
julieg@sfu.ca in touch with a security dispatcher
Blue phones — push button-activated
via the campus security emergency
Shrum Science Centre: phones, found in parking and exterior
line (local 4500) and are available for
areas activate a strobe and audible
Chemistry students, staff, faculty, and visitors for
alert that security is being called.
Biology a direct access to security should the
Kinesiology need arise. Physically challenged access phones
Physics — push button activated phones.
While each phone reaches the same Pay telephones — a number of pay
Shrum Classroom Building
destination, there are some variations phones on campus are now equipped
in appearance, should you find them with a direct dial feature which
while out and about on campus: will call campus security. No coin
payment is required.
zone 5
CallIng aDam 12! …all UnITS!
One of the most persistent questions and when can truly determine the
I have received over the years at difference between life and death.
Campus Security is “Who do I call
in an emergency?” All emergency calls on campus
should be directed to local 4500,
Peter Overduin A critical issue relating to emergency rather than 911. Calling Campus
peter_overduin@sfu.ca response on campus is its location. Security emergency will ensure that
This is a beautiful location atop our professional team dispatches
South Science Building Burnaby Mountain, but it’s also help immediately, as well as alert the
TASC 1 isolated compared to many other required emergency response agency.
TASC 2 populated areas. This means that Whether it is a medical or other
the response from emergency type of emergency, Campus Security
Applied Sciences Building
services off campus to any situation is equipped to provide immediate
could be delayed much longer than assistance while police, ambulance
similar situations in the surrounding or firefighters make their way up
community below. Who gets called Burnaby Mountain.
fall 2006 campus security newsletter 9
meet your zone liasons
zone 6
First aid and
medical Response
Everyone is well aware of the potential effective and rapid response to a wide
for workplace illness and injury as well range of medical emergencies occurring
Gordon Scheurer as the importance of receiving medical about campus.
gordon_scheurer@sfu.ca assistance in a timely manner when the
need is identified. As SFU’s primary Upon identification of a medical
Diamond Alumni Centre responders to medical situations on situation requiring first aid or more
campus, Campus Security is keenly critical response, dial 4500 from any
East Academic Annex
interested to ensure that all campus Campus phone (or 604-291-4500 from
Facilities Management
agencies are aware of the procedure external/cellular phones). Security
Multi-Tenant Facility will dispatch first aid immediately
to follow in the event of a medical
Alcan Aquatic Centre incident on campus. and contact agencies such as SFU’s
Animal Care Facility Health Services physicians and/or off
All contract security personnel are campus Ambulance services as required.
Bee Research
certified at Occupational First Aid With direction of medical help being
Greenhouses
level two, and Patrol Shift Supervisors managed by security, patient care at the
Childcare Centre are trained in the use of Automated incident scene can be more effectively
Cornerstone Building External Defibrillators to allow for and efficiently managed.
RCmP and SFU: Partners for a Safe University
The Royal Canadian Mounted Many of the programs are student/ Our partnership with Simon Fraser
Police is proud of our relationship staff driven and we encourage you to University is part of our Safe Homes,
and history with Simon Fraser participate in the continuing effort to Safe Communities Initiative, which
University. The RCMP and SFU educate and prevent the opportunity will continue to provide meaningful
have been partners for over forty of criminal victimization. Not only solutions to today’s security
years. We started working with SFU at any one of the three university challenges.
Security the year before the Burnaby campuses, but in your home and
Mountain Campus opened. SFU community. A/S/Sgt. Fred Elder
Management and the SFU Security District Commander
Department have been pro-active Your SFU Security Department, like Burnaby Mountain District
in campus programs and initiatives the police in your community are “Partners For A Safe Community”
to enhance student and staff safety. working 24/7, every day of the year. Burnaby RCMP
10 campus security newsletter fall 2006
Campus Student Patrol
at Your Service
Charles Florio, Campus Student Patrol Supervisor
Arts and Social Sciences Co-operative Education Program
As your provide instant communications with
department, club, Campus Security dispatchers and
or student group Supervisors should an incident arise.
plan events For other events, CSPs can provide
through the year, monitoring of sensitive/valuable
it is important to items, bike patrols to assist patrons
Student Patrollers Jeff Huang and Angus McBlane keep safety and unfamiliar with the campus, parking
officiate over the ever-popular bike rodeo.
security high on your list of concerns. direction, Occupational First Aid level
Whether the event is a licensed 1 coverage and response, and many
Kids’ beverage garden, dance, open house, more duties that are invaluable to
Safety Day or another type of activity, there are ensuring your event runs efficiently
various safety and security concerns and safely. As students, CSPs offer
Jordan Vanstone, B.Sc.
Campus Student Patrol in which may require consultation/ an unparalleled understanding of the
involvement from Campus Security. grounds and culture associated with
Campus Security hosted the 9th At Burnaby Campus we are fortunate Simon Fraser University that can
annual Kids Safety Day at the enough to have a great student-based without a doubt be an asset to your
Burnaby campus during the summer. security resource, known as the special event.
This event, held for children of Campus Student Patrol.
faculty, staff, and students and also If you are planning an event in which
those living on campus is presented Campus Student Patrollers (CSPs) you think CSP service may be helpful,
each year to create awareness of can help ensure your event runs don’t hesitate to contact me at
potential child health and safety smoothly. For licensed events, CSPs sfucsp@sfu.ca or local 5425.
issues with the community. It can perform identification checks
also gives parents and children an to ensure patrons are of legal age;
provide a security presence that >> sfucsp@sfu.ca
opportunity to interact with the
is in touch with student life; and 604-291-5425
many government health and safety
branches and private companies.
This year, more than 20 agencies Did you know?
were on hand including: BC Hydro included the ever-popular bike rodeo,
Power Smart, RCMP, CN Rail Police, activity centre, carnival games, and a Each year, the Campus Student
South Fraser Health Services, and jumping castle. Patrol is used for an increasing
many more. This event is offered for number and variety of security
free and would not be possible if not Campus Security would like to service requests on campus.
for the support of many community extend a special thank you to Laura
sponsors who donate to this event. MacDonald and Jordan Vanstone who This resource has been used for
were responsible for coordinating this bike patrols, Emergency call out
This year’s event was well attended year’s event, as well as the members exercises, beverage garden
by members of the campus of the Campus Student Patrol whose security, overnight protection
community, as well as by residents participation helped to make the of SFU property, convocation
of the UniverCity Highlands. Events 2006 Safety Day a success. security needs, and special events
on campus.
fall 2006 campus security newsletter 11
campus security newsletter fall 2006
Concord Security at SFU
CONTaCT US
Campus Security at Simon Fraser University was first
established in early 1965, prior to the University’s
official opening. It has evolved over the years from a EMERGENCY
guard force (originally responsible almost exclusively Burnaby 604-291-4500 [4500]
for the physical assets of the University) to a modern Vancouver 604-291-5252 [5252]
community-minded team providing a variety of Surrey 778-782-7511 [27511]
services to the campus community.
burnaby contacts
Contract security services for Simon Fraser University
at all three campuses (Burnaby, Surrey, and Vancouver) General Inquiry 604-291-3100
are provided by Concord Security Corporation. Supervisor Line 604-291-3922
Concord is a Western Canada-based security agency Personal Safety 604-291-5450
which has been in business for 24 years and is Key/Card Access 604-291-3920
recognized as one of the largest service providers in the Lost and Found 604-291-5451
industry for British Columbia. Parking Services 604-291-5534
Traffic Enforcement 604-291-3866
As a full service security firm, Concord offers guard
Road Conditions 604-444-4929
services, mobile patrol, CCTV and alarm systems,
private investigation, and locksmith services. Concord’s
vancouver contacts
track record includes clients such as Simon Fraser
General Inquiry 604-291-5029
University, Thompson Rivers University (Kamloops),
Supervisor Line 604-268-7908
and Camosun College (Victoria).
Harbour Centre 604-291-5029
Concord’s working relationship with the SFU began Morris J Wosk Centre
with the Vancouver campus in 1987, then the Surrey for Dialogue 604-268-7944
campus, (initially for Tech BC) in 2001. The Burnaby Segal Graduate
campus commenced working with Concord Security School of Business 604-268-7911
in September 2005. Throughout their involvement
with SFU, the management of Concord security has surrey contacts
striven to maintain a consistent level of industry General Inquiry 778-782-7511
experience and customer service skills. All contract
security administration
security personnel are certified at Occupational First
burnaby
Aid (OFA) level two, and are among the most visible
of the Campus Security team about campus. Director 604-291-4174
Manager,
To learn more about Concord Security, visit their Patrol Operations 604-268-6938
website at www.concordsecurity.com. Manager, Programs 604-291-5898
Manager, Ancillary 604-291-3919
vancouver
BURNaBY kEYS & aCCESS CaRDS Operations Manager 604-291-5003
The Burnaby campus key and access card service desk is Operations Supervisor 604-291-5004
located in the security general office at TC 1300 (just east surrey
of the pool). Hours of operation are 8:30 am to 4:00 pm
Facilities Manager 778-782-7496
Monday through Friday.
Facilities Coordinator 778-782-7495
Inquiries about services can be made by telephone as well:
Key Inquiries: 291-3920 | Card Inquiries: 291-5448
serving burnaby, vancouver and surrey campuses
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