Remarketing Supervsior - Little Rock, AR
We are Ally Financial - a financial services company with the opportunity, experience and people to redefine
Our determination to be obviously better separates us from the competition and makes Ally a great place to
Ally Servicing is part of Ally’s Auto Finance business and is a leading auto finance customer service organization with
a portfolio of 4 million accounts. As a full spectrum auto servicing organization, Ally Servicing provides many services,
including customer care, collections, recovery, remarketing and many support areas. It is a fast-paced, challenging
and collaborative working environment. Our employees are focused on consistently delivering a superior customer
Visit http://www.ally.com/ to learn more.
Purpose and function of job:
The purpose of this position is to provide quality and efficient customer service through the daily management of a
team of up to 12 employees. Responsible for hiring, leading, managing, developing and training a team of
remarketing specialists and for directing their efforts to attain maximum results related to the remarketing of vehicle
returns. Ensure compliance with Company Policies and Procedures as well as related Regulatory requirements.
Maintains accurate and current records as required. This position is also responsible for assisting the Remarketing
Manager and the Site Manager with development and analysis of on going training. Works with the team and other
supervisors to ensure that the daily workload of the center is completed.
Principle duties and responsibilities of this job classification:
Train and develop Remarketing Specialists through one on one coaching, monitoring and audit.
Allocate and Monitor Team Work Assignments.
Resolve escalated individual customer situations involving Dealer or Lesee Buyout, repossessions, legal
action and fees owed disputes.
Manage Cross Functional Relationships.
Prepare and analyze reports to include trends and summaries.
Meet quality standards and metrics, as well as achieve compliance and settlement goals.
Take appropriate actions up to authority limits as established by policy
Miscellaneous duties as assigned.
Experience and skills requirements:
Four or more years experience in the financial services, auto or remarketing industry required, prior supervisory
High school diploma or GED required.
Special skills/abilities/competencies required:
Excellent analytical skills and ability to use judgment and business knowledge to obtain and recommend
Excellent Customer Service skills that support the Ally brand pillars
Excellent communication skills: verbal, written and listening
Highly skilled in negotiation and conflict resolution
Strong ability to multitask
Highly motivated and ability to work independently with minimal supervision
Attention to detail
Cross functional business knowledge
Intermediate Word and Excel, basic Access and Outlook
Working at Ally is Rewarding!
Ally's compensation program offers market-competitive base pay and above-market bonus pay potential based on
achieving personal and company goals. Plus, we have a flexible paid-time-off program and emphasis on work-life
Ally Offers Competitive Benefits:
401K Matching and Company Contributions
Paid Time Off (Roll-over up to 150%)
Variable Pay (monthly incentives/bonuses)
Comprehensive Health Insurance Coverage
Charitable Gift Contribution Matching
Ally Financial Inc. is a leading automotive financial services company powered by a top direct banking franchise.
Ally's automotive services business offers a full suite of financing products and services, including new and used
vehicle inventory and consumer financing, leasing, inventory insurance, commercial loans and vehicle remarketing
services. Ally Bank, the company's direct banking subsidiary, offers an array of deposit products, including certificates
of deposit, savings accounts, money market accounts, IRA deposit products and interest checking. Ally's Commercial
Finance unit provides financing to middle-market companies across a broad range of industries
Ally Financial strives to build a World Class culture that engages a diverse and vibrant team of professionals. We
seek employees who are motivated for success with processes aligned to promote inner-mobility, career growth and
leadership development. Ally Financial remains committed to offering a compelling employment proposition that
enables us to expand our dynamic team. Put your career on a path with a company that’s taking the financial services
industry in a new direction and apply today!
Automotive – Servicing
United States-Arkansas-LITTLE ROCK
Little Rock Remarketing - 2001435001
Aug 7, 2013, 2:38:09 PM