Ready for School Connects City Wide Resource List by wuzhenguang

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									                                  Appendix B: 4 City Wide Resource List (Toronto)
                                                                 Ready for School Connects: Staff Training Toolkit www.rfsc.ca


The purpose of this list is to provide families with comprehensive information on the resources
available within the city of Toronto.

USEFUL NUMBERS

Community Information Toronto:
      Dial 211 or go to www.211Toronto.ca
Toronto Public Health:
      416-338-7600 Toronto Health Connection; 416-690-2142 after hours emergency
Telehealth Ontario:
      1-866-797-0000; TTY 1-866-797-0007
Child Tax Benefit:
      1-800-387-1193; TTY 1-800-665-0354; French 1-800-387-1194
Health Card (Infoline):
      1-800-268-1154; 416-314-5518

EMERGENCY SERVICES

Police, Fire, Ambulance:
      911
Children Emergency Hotlines:
      Kids Help Phone – 1-800-668-6868
      Children’s Aid Society of Toronto – 416-924-4646
Counseling and Abuse:
      Assaulted Women’s Helpline – 416-863-0511; 1-800-863-0511; TTY 416-364-8762; Toll Free TTY 1-866-863-7868
      Women’s Counseling, Referral, and Education Centre – 416-534-7501
Food Banks:
      Food Share – FoodLink Hotline – 416-392-6655
Shelters and Housing:
      Toronto, Hostel Services Unit – Central Family Intake – 416-397-5637 ; Toll Free 1-877-338-3398
      Red Door Family Shelter– 416-469-3457
      WoodGreen Red Door Family Shelter- 416-915-5671
      Sojourn House 416-864-0515 for refugee and refugee claimants
      Romero House 416-763-1303 for refugee claimants
      Housing Connections 416-981-6111 for subsidized housing


IMMIGRATION AND SETTLEMENT                                                      Web site: www.settlement.org:

Resources for newcomers to Ontario; information includes citizenship, sponsorship community, consumer, education,
employment, health, housing, immigration, language, literacy, legal support

Citizenship and Immigration Canada:
      1-888-242-2100; TTY 1-888-576-8502
       Hours: Mon-Fri- 8am- 4pm.
Canadian Centre for victims of Torture:
      416-363-1066
      Toll free 1-877-292-2288
CHILDREN’S SERVICES
Updated: October 11, 2011                                                                                                        1
                                    Appendix B: 4 City Wide Resource List (Toronto)
                                                                       Ready for School Connects: Staff Training Toolkit www.rfsc.ca




The following are a list of supportive services for children and their families, including social, emotional, physical and
educational resources that aim to enhance and support the early years of child development

Toronto Children’s Services Division, Field Office                                     Web site: www.toronto.ca/children
Metro Hall, 55 Johns St, 10th Fl, Toronto, ON, M5V 3C6 (University Ave-King St W)

Service description:
       Provides financial assistance to help with the cost of licensed child care
       Children birth – 9 years
       Parent must be working or attending school
       Must show financial need
       Fee subsidy office: 416-392-5437
       Child care programs: 416-392-3317


Child Development Institute                                                           Web site: www.childdevelop.ca
197 Euclid Ave, Toronto, ON, M6J 2J8 (Bathurst St-Dundas St W)
416-603-1827

Hours: Mon-Fri 8:30 – 4:30

Languages: Chinese (Cantonese); English; Portuguese; Spanish; interpretation for other languages

Service description:
       Provides child development, parenting, children’s mental health, early intervention and family violence services
       Assessment and counseling services for children who have been sexually abused
       Services for children birth – 12 years and their families
       Evening groups and appointments available after hours


Ontario Early Years Centres                           To find your nearest centre visit this web site: www.ontarioearlyyears.ca
1-866-821-7770; TTY 1-800-387-5559

Languages: English, French
Service description:
    Access to early child development professionals and community resources
    Early learning and literacy programs— including reading circles, school readiness programs and learning through
       play
    Call to find a program near you (1-866-821-7770)

_________________________________________________________________________________




Updated: October 11, 2011                                                                                                              2
                                   Appendix B: 4 City Wide Resource List (Toronto)
                                                                      Ready for School Connects: Staff Training Toolkit www.rfsc.ca


Toronto Preschool Speech and Language Services                                                Web site: www.tpsls.on.ca
225 Duncan Mill Rd, Ste 201, North York, ON, M3B 3K9
416-338-8255 Intake and information
TTY: 416-338-0025

Hours: Mon-Fri 8:30 – 4:30

Languages: English, French

Service description:
       For children birth – 5 years who have trouble taking or understanding languages
       Speech and Language Program – assessment, information and referral, parent support, speech and language
        intervention services



Surrey Place Centre                                                                        Web site: www.surreyplace.on.ca
2 Surrey Pl. Toronto, ON, M5S 2C2 (Bay St-College St)
416-925-5141

Hours: Mon and Fri – 8:30-5; Tues, Wed, Thurs- 8:30-8:30

Languages: English; interpretation provided for other languages as available

Service description:
       Assessment, diagnosis, consultation and treatment
       Service coordination
       Behavior therapy and psychotherapy
       Intensive behavioral intervention for children to 6 years diagnosed as autistic
       Member of Toronto Preschool Speech and Language Services




Learning Disabilities Association of Ontario                                                     Web site: www.ldao.ca
365 Bloor St E, Ste 1004, Box 39, Toronto, ON, M4W 3L4
416-929-4311

Service description:
Assists people with learning disabilities and their families in meeting their expressed needs by:

       Providing support, guidance and up-to-date resource information
       Providing the opportunity for the sharing of information and common concerns
       Encouraging research in the field of learning disabilities
       Supporting and generating legislative initiatives


_________________________________________________________________________________



Respite Services                                                                     Web site: www.respiteservices.com
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                                  Appendix B: 4 City Wide Resource List (Toronto)
                                                                    Ready for School Connects: Staff Training Toolkit www.rfsc.ca


112 Merton Street, Toronto, ON, M4S 2Z8
416-322-6317

Service description:
      Respite care is a family support service that provides temporary relief from the physical and emotional demands
       involved in caring for a family member with a developmental and/or physical disability.

      Contact an Access Facilitator who will help identify the family’s respite needs and will provide short-term co-
       ordination to overcome barriers to receiving respite services. They will assist in completing application forms for
       funding and interviewing potential Community Helper for Active Participation (CHAP).

      New autism spectrum disorder respite services program

_________________________________________________________________________________

Best Start Resource Centre                                       Web site: http://www.beststart.org/resources/index.html
180 Dundas Street West, Suite 301, Toronto, Ontario, M5G 1Z8
416-408-2249 Ext 2336; Toll free: 1-800-397-9567

Languages: English; interpretation provided for other languages as available

Service description:
    Best Resource Centre provides resources and information for : abuse and pregnancy, alcohol and pregnancy,
       breastfeeding, child development, low birth weight, nutrition,
_________________________________________________________________________________




EDUCATION

Updated: October 11, 2011                                                                                                           4
                                 Appendix B: 4 City Wide Resource List (Toronto)
                                                                 Ready for School Connects: Staff Training Toolkit www.rfsc.ca




Toronto Catholic District School Board                                                     Web site: www.tcdsb.org
Address: Catholic Education Centre, 80 Sheppard Ave E, North York, ON M2N 6E8
(Yonge St-Sheppard Ave E)
Office phone: 416-222-8282 X 5314;
Admissions: 416-222-8282 X 5320
Adult Education Programs: 416-222-8282 X 5348, 2513, 2429, 2491, 2499
Crisis Phone: 416-229-5360
TTY phone: 416-229-5337

Hours: Mon-Fri 8:30 – 4:45, after hours – answering service, emergency calls responded to immediately

Languages: English, French school programs; Italian, Polish, Portuguese, Spanish, Ukrainian – interpreters available

Service description:
      Full academic program in a Roman Catholic environment, JK – Gr 12
      Single gender and coed, French, and special education
      Citizenship and international classes
      Elementary grades is for Roman Catholic children and children of Roman Catholic parents
      ESL classes – participate in LINC upon assessment by YMCA of Greater Toronto
________________________________________________________________________________

Toronto District School Board                                                            Web site: www.tdsb.on.ca
TDSB Head Office, 5050 Yonge St, Toronto, ON M2N5N8
(Yonge St-Sheppard Ave W)
416-397-3000

Hours: Mon-Fri 8:30 – 4:30

Service description:
    Full academic program from JK to Grade 12
    Special education for children and youth 14-21 years with developmental disabilities
    Citizenship and heritage classes
    Special services – home instruction, social work, psychiatry, psychology, guidance counseling, reading and speech
       correction
    Transportation for persons with physical disabilities
    Interpreting services for families and schools
    Parenting and Family Literacy Centers – 416-394-2067
    Intensive ESL programs (all levels) – call 416-338-4300 or visit www.ESLtoronto.ca




LANGUAGE SERVICES
Updated: October 11, 2011                                                                                                        5
                                    Appendix B: 4 City Wide Resource List (Toronto)
                                                                    Ready for School Connects: Staff Training Toolkit www.rfsc.ca




Adult education, assessment and training services for English as a second language are provided through the government
of Canada and community organizations.

Language Instruction for Newcomers to Canada (LINC) is an English language training program for adult
newcomers to Canada. YMCA LINC Assessment Centres screen and refer LINC eligible newcomers to the most suitable
LINC Service Provider Organizations offering LINC classes throughout the Greater Toronto Area. These free classes
range from literacy, basic to intermediate levels, running part time, full time, and on weekends.

General Inquiries: 1-888-242-2100; TTY- 1-800-576-8502                             Web site: www.servicecanada.gc.ca

Individuals eligible:

        Newcomers 18 years of age or older
        Landed Immigrants
        Convention refugees
        Holders of appropriate Authorization or Minister’s Work Permits
        Not Canadian citizens
        Clients assessed at a LINC 6 or lower
_________________________________________________________________________________

YMCA of Greater Toronto                                                                  Web site: www.ymcatoronto.org
Language Assessment and Referral Centre
42 Charles St E, 3rd Fl, Toronto, ON, M4Y 1T4 (Yonge St-Bloor St E)
416-928-9622; 1-800-223-8024

Hours: Mon-Thu 8:30 – 8:00; Fri 8:30 – 4:30; Sat 10 – 2

Individuals eligible:
     Newcomer adults 18 years and older
     Permanent residents of Canada (including landed immigrants and convention refugees)

Languages: Chinese (Cantonese, Fujian, Mandarin); Dari; English; Farsi; French; German; Hebrew; Hindi; Italian;
Kannada; Konkani; Korean; Lithuanian; Ndebele; Portuguese; Romanian; Russian; Shona; Sinhala; Spanish; Tamil; Tulu;
Vietnamese

Service description:
        Assessment of English skills for settlement-based language training program
        Referral to LINC programs for English as a Second Language (ESL) classes
        Information and referral on settlement needs

Other assessment centres:
        10 Milner Business Court
        416-609-9622

        4580 Dufferin St, 2nd Fl
        416-635-9622



LINC School Locations:

Updated: October 11, 2011                                                                                                           6
                               Appendix B: 4 City Wide Resource List (Toronto)
                                                                   Ready for School Connects: Staff Training Toolkit www.rfsc.ca


LINC Assessment Hotline: 416-925-5465

North

           Location                             Address                                   Phone Number
                                            500 Cummer Ave
         Cummer LINC                       (Bayview & Cummer                                 416-395-4820
                                        1470 Don Mills Rd, 2ndFloor
         Don Mills LINC                   (Don Mills & York Mills)                        416-395-3988

Kenton Learning Centre                     34 Kenton Dr
LINC                                        (Bathurst & Finch )                              416-395-8486
        Willowdale LINC                   250 Sheppard Ave. E.
                                         (Willowdale & Sheppard)                             416-395-8214




South

           Location                             Address                                   Phone Number
     Overlea LINC                            14 Overlea Blvd
                                         (Thorncliff Pk & Overlea)                           416-396-2930
                                        160 Springhurst Ave, 4th Fl
        Springhurst LINC                 (Springhurst & Jameson)                             416-393-8382
                                         74 Victoria St, Suite 115
       Victoria Street LINC                 (Dundas & Yonge)                                 416-393-8268



East

           Location                             Address                                   Phone Number
                                            2944 Danforth Ave
         Danforth LINC                   (Danforth & Victoria Park)                          416-396-2488
                                        1240 Ellemere Rd, Unit 202
         Ellesmere LINC                   (Ellesmere & Midland)                              416-396-7815
                                         2907 Kennedy Rd,    Fl
                                                             2nd
         Kennedy LINC                      (Kennedy & Finch)                                 416-396-6222
                                        5620 Finch Ave E, Unit 202
         Markham LINC                       (Finch & Tapscott)                               416-396-6394
                                             45 Windover Dr                                  416-396-2165
     Willow Park P.S. LINC                (Lawrence & Markham)                               416-394-6480




West

Updated: October 11, 2011                                                                                                          7
                                  Appendix B: 4 City Wide Resource List (Toronto)
                                                                  Ready for School Connects: Staff Training Toolkit www.rfsc.ca


             Location                             Address                                Phone Number
                                            1530 Albion Rd, Unit 62
            Albion LINC                        (Kipling & albion)                           416-394-6232
                                          385 The West Mall, Unit 105
          Civic Centre LINC               (Burnamthorpe & West Mall)                        416-394-6480
                                          1315 Finch Ave, W, Unit 216
             Finch LINC                         (Finch & Keele)                             416-395-2698
                                         1780 Lawrence Ave W, Rm307
          Hardington LINC                     (Jane & Lawrence)                             416-395-4814

                                        2267 Islington Ave, Lower Level
           Rexdale LINC                     (Islington & Hwy 401)                           416-394-6225

_________________________________________________________________________________

COSTI Corvetti Education Centre                                                           Web site: www.costi.org
760 College St, Toronto, ON, M6G 1C4 (Ossington Ave-College St)
416-534-7400

Hours: Mon-Thu 8:30 am – 9:30 pm; Fri 8:30 – 4:30; Sat 10 – 2:30; French and Spanish language programs Sat 10 – 2

Languages: Arabic; Chinese (Cantonese, Mandarin); Croatian; English; Farsi; Serbian; Spanish; Tigre; Tigrinya;
Turkish

Service description:
         Settlement services including orientation, information and referral (Housing, health and legal
         English as a Second Language (ESL), ESL computer training; ESL for work permit holder and visitor
         Conversation and pronunciation classes
         Translation, interpretation; assistance with documentation, escort and advocacy
         Crisis intervention and supportive counseling
         Home Child Care Provider Training – 5 week program prepares immigrant women to be self-employed as a home
          child care provider

   Full range of language assessment test including

         CAAT (Canadian Adult Achievement Teat)
         TOEFL (Test of English as a Foreign Language)
         TWE (Test of English as a Written Language)
_________________________________________________________________________________




COSTI – Caledonia Centre                                                                   Web site: www.costi.org
700 Caledonia Rd, Toronto, ON, M6B 3X7 (Caledonia Rd-Eglinton Ave W)
416-789-7925
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                                  Appendix B: 4 City Wide Resource List (Toronto)
                                                                   Ready for School Connects: Staff Training Toolkit www.rfsc.ca




Hours: Mon-Fri 8:30 – 4:30; LINC classes – Mon-Fri 9 – 2:30; computer training – Sat 9;30 – 2:30

Languages: Chinese (Cantonese, Mandarin); Croatian; English; French; Polish; Portuguese; Russian; Serbian;
Slovenian; Spanish; Ukrainian

Service description:
       English as a Second Language classes; participate in LINC upon assessment by YMCA of Greater Toronto
       Computer training includes Microsoft Office, ACCPAC, Simply Accounting
       Enhanced Language Training (ELT) for Internationally Trained Accountants who are refugee claimants, Convention
        refugees or permanent residents and who are eligible to work in Canada – 18 week sector specific language
        training; individual counseling and action plan development
       5 week job placement; mentoring; networking; resume and interview preparation

Polycultural Immigrant and Community Services                                                Web site: www.polycultural.org
15 Roncesvalles Ave, Suite 202, Toronto ON, M6R 2K2
416-533-9471

Hours: Mon-Thurs 8:30-4:30; Fri- 8:30-12:00

Languages: English

Service description:
       Participate in LINC upon assessment by YMCA of Greater Toronto
       Enhanced Language Training for Internationally Trained Professionals and Tradespeople (ELT) – 12 week sector
        specific language training for administration, customer service, health care, technical and trades
       2-6 week job placement and mentoring; networking; resume and interview preparation
       Child care available (416-642-0020)

Skills for Change: Employment + Learning Hub
English as a Second Language Programs                                              Web site: www.skillsforchange.org/
791 St Clair Ave W, Toronto, ON, M6C 1B7 (Christie St-St Clair Ave W)
416-658-3101

Hours: Mon-Thu 9 am – 9:30 pm, Fri 9 – 5, Sat 9 – 1, August – Mon-Fri 9 – 5

Service description:
       For all newcomers, immigrants and refugees
       Special focus on internationally-trained professionals
       Basic English as a Second Language (ESL) and Settlement – full time LINC classes, including child care and daily
        hour of computer basics and word processing, upon assessment by YMCA of Greater Toronto
       ESL Programs in Partnership with District School Boards – daytime courses in accounting and computer skills for
        immigrant women, customer service, intensive English
       Part time evening and weekend courses in business writing, communicating clearly
       English for academic purposes
       Introductory and intermediate bookkeeping, keyboarding
       Language upgrading for engineer, medical terminology and TOEFL (Test of English as a Foreign Language)
SETTLEMENT SERVICES

The following list of settlement services assist immigrants, refugees and other newcomers with immediate needs for settling
Updated: October 11, 2011                                                                                                          9
                                  Appendix B: 4 City Wide Resource List (Toronto)
                                                                   Ready for School Connects: Staff Training Toolkit www.rfsc.ca


in Canada including integration into Canadian society, the immigration process and sponsorship.



YMCA of Greater Toronto                                                                Web site: www.ymcatoronto.org
Toronto YMCA Newcomer Information Centre
42 Charles St E, 3rd Fl, Toronto, ON, M4Y 1T4 (Yonge St-Bloor St E)
416-928-6690
Hours: Mon-Thu 9 – 7; Fri 9 – 2; Sat 10 – 2

Scarborough YMCA Newcomer Centre
10 Milner Business Court, Ste 600, Scarborough, ON, M1B 3C6
416-609-0218 X 242
Hours: Mon, Wed, Thu 9 – 5; Tue 9 – 7; Fri 9 – 12

North York YMCA Newcomer Centre
4580 Dufferin St, 2nd Fl, North York, ON, M3H 5Y2
416-630-0330 X 185
Hours: Mon 9 - 7; Tues, Wed, Thurs 9 – 5; Fri 9 – 12 noon; Sat 10 - 2

Service description:
       Settlement information and referral
       Settlement resource library,
       Access to relevant and up to date information on settlement services and programs
       Call 416-928-3362 X 4122 for the Information and Outreach Coordinator
       Call for languages other than English that may be available



Canada Immigration and Refugee Board                                                       Web site: www.irb-cisr.gc.ca
74 Victoria St, Ste 400, Toronto, ON, M5C 3C7 (Yonge St-King St E)
416-954-1000

Hours: Mon-Fri 8 – 4

Languages: English, French, interpreters for other languages
Service description:
    Refugee claims
    Immigration appeals




COSTI                                                                                       Web site: www.costi.org
1710 Dufferin St, Toronto, ON, M6E 3P2 (Dufferin St-St Clair Ave W)
416-658-1600


Updated: October 11, 2011                                                                                                     10
                                 Appendix B: 4 City Wide Resource List (Toronto)
                                                                  Ready for School Connects: Staff Training Toolkit www.rfsc.ca


Hours: Mon-Fri 8:30 – 4:30

Languages: English, French, Italian, Portuguese, Spanish, Tamil, see specific programs for additional languages

Service description:
      For immigrants and refugees
      Settlement services
      Counseling, education, and training
_________________________________________________________________________________

CultureLink                                                                                 Web site: www.culturelink.ca
2340 Dundas Street West, Suite 301, Toronto, ON, M6P 4A9
416-588-6288

Hours: Mon-Fri 9 – 5; some evening programs, including JSW and Host Program orientation and training

Languages: Afrikaans; Arabic; Bengali; Bhojpuri; Chinese (Cantonese, Mandarin); Czech; English; Farsi; Filipino;
French; German; Gujarati; Guyanese Creole English; Hindi; Italian; Japanese; Pashto; Portuguese; Punjabi; Russian;
Sinhala; Somali; Spanish; Swahili; Tamil; Tibetan; Urdu; West Indian dialects

Service description:
      Settlement services including orientation, counseling, and support
      Assistance with form filling; information and referral – immigration, housing, and education
      English Conversation Circle
      Free internet access
      Host Program – 4-6 month one-to-one befriending program for newcomers
      Job Search Workshops (JSW)
      Settlement and Education Partnership in Toronto (SEPT) – outreach program based in elementary and secondary
       schools from mid-August to end of June, and in libraries and social services agencies



Toronto Community and Culture Centre                                                      Web site: www.tcccto.com
222 Elm St, Ste 110, Toronto, ON, M5T 1K5 (University Ave-Dundas St W)
416-971-7883

Hours: Mon-Fri 9 – 3:30

Languages: Chinese (Mandarin, Cantonese); English; interpreters available for other languages

Service description:
      Settlement services – information and referral
      Social service counseling
      Free internet access
      Educational program
      Outreach and cultural activities
      Seniors services
Catholic Cross-Cultural Services
55 Town Centre Crt, Ste 401, Scarborough, ON, M1P 4X4 (McCowan Rd-Ellesmere Rd)
416-757-7010


Updated: October 11, 2011                                                                                                    11
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Hours: Mon, Thurs, Fri 9 – 5; Tues, Wed 9 – 8 (By appointment)

Languages: Amharic; Arabic; Chinese (Cantonese, Mandarin); Croatian; English; Farsi; French; Gujarati; Hindi;
Malayalam; Marathi; Pashto; Polish; Portuguese; Punjabi; Romanian; Russian; Serbian; Sinhala; Somali; Spanish; Tamil;
Ukrainian; Urdu

Service description:
      For immigrants and refugees
      Settlement services
      Participates in LINC (Language Instruction for Newcomers to Canada) upon assessment by YMCA of Greater
       Toronto
      Host Program – 4-6 month one-to-one befriending program for newcomers
      Job Search Workshops (JSW) for new immigrants and Convention refugees legally entitled to work in Canada
       Settlement and Education Partnership in Toronto (SEPT) – outreach program based in elementary and secondary
       schools from mid-August to end of June, and in libraries and social service agencies
_________________________________________________________________________________

Salvation Army: Immigrant and Refugee Services                                       Web site: www.salvos.com/irstoronto
7 Labatt Ave, Ste 204, Toronto, ON, M5A 1Z1 (River St-Queen St E)
416-682-2490

Hours: Mon-Fri 8:30 – 12:30, 1 – 4

Languages: Chinese (Mandarin); English; Filipino; French; Portuguese; Spanish

Service description:
      For refugees and new immigrants
      Settlement services including orientation; information and referral
      English as a Second Language (ESL) classes – co-sponsored with Toronto District School Board;
      English conversation partner volunteer tutoring;
      ESL Skills Development classes
      Chaplaincy at the Canada Border Services Agency, Immigration Holding Centre




Cross Cultural Community Services Association                                            Web site: www.tccsa.on.ca
310 Spadina Ave, Ste 301, Toronto, ON, M5T 2E8 (Spadina Ave-Dundas St W)
416-977-4026

Hours: Mon-Thu 9 – 6; Fri 9 – 5; Sat 9 – 1 (By appointment)
Updated: October 11, 2011                                                                                                   12
                                  Appendix B: 4 City Wide Resource List (Toronto)
                                                                     Ready for School Connects: Staff Training Toolkit www.rfsc.ca




Languages: Chinese (Cantonese, Mandarin); English

Service description:
       settlement services – information, counseling, and referral
       translation and interpretation; mediation services
       English as a Second Language (ESL) classes – participate in LINC upon assessment by YMCA of Greater
        Toronto); child care provided
       Free internet access
       volunteer training program




Access Alliance Multicultural Health and Community Services
Newcomer Information Centre                                 Web site: www.accessalliance.ca
3079 Danforth Ave, Toronto, ON, M1L 1A8
416-693-8677

Hours: Mon- Thurs 9 – 8; Fri 9 – 5; Sat 1 - 5

Languages: Bengali; English; Farsi; Filipino; Portuguese; Spanish; Tamil: interpreter available for other languages

Service description:
       For newcomers, immigrants, refugees
       Settlement information, referral, and counseling
       Access to computers, fax, photocopier, phone
       Assistance filling out government forms;
       Workshops
       Medical services expected in the future




COMMUNITY SERVICES
Services include information, advocacy, and referral for families, adults, and children in transition. Community services aim
to strengthen and connect individuals and family to their communities through a variety of services.


Updated: October 11, 2011                                                                                                       13
                                  Appendix B: 4 City Wide Resource List (Toronto)
                                                                    Ready for School Connects: Staff Training Toolkit www.rfsc.ca


Centre for Information and Community Services of Ontario (CICS)
Toronto Office                                                                              Web site: www.cicscanada.com
2330 Midland Ave, Toronto, ON, M1S 5G5
416-292-7510

Hours: Mon-Thu 9 – 5; Fri 9 – 12:30; telephone inquiry Mon, Wed, Fri 10 – 12; Tue, Thu 2 – 4

Languages: Chinese (Cantonese, Mandarin), English, Urdu

Service description:
       Information and referral, orientation, and assessment
       Translation and interpretation
       Assistance filling out forms
       English workshops and conversation circle
       Employment counseling and resume clinic



Family Service Association of Toronto                                                        Web site: www.fsatoronto.com
355 Church St. Toronto, ON, M5B 1Z8 (Church St-Gerrard St E)
416-595-9230

Hours: Mon-Fri 9 – 5; evening appointments available

Languages: Chinese (Cantonese, Mandarin); Edo; English; Farsi; Hindi; Hungarian; Italian; Portuguese; Romanian;
Serbian; Somali; Spanish; Tamil – *not all languages available for all programs

Fees: Geared to income, some services free

Service description:
    counseling programs and educational programs for those seeking support in dealing with relationships and family
        problems, parenting, depression, anxiety, job loss, separation, divorce, sexual abuse and other issues



Distress Centres of Toronto (Central)                                    Web site: www.torontodistresscentre.com

Crisis phone: 416-408-4357; 416-408-HELP; TTY 416-408-0007

Hours – Mon-Sun 24 hours

Languages: English, Language Line Services provides access to services in over 150 languages

Service description:
       Telephone response to persons in need of immediate emotional support
       Crisis intervention or suicide prevention
       Links to other emergency services or professional help as appropriate
WOMEN’S SERVICES

The following list of women’s services assist women with immediate needs for: settling in Canada, counseling and referral,
advocacy programs, job search.


Updated: October 11, 2011                                                                                                      14
                                   Appendix B: 4 City Wide Resource List (Toronto)
                                                                      Ready for School Connects: Staff Training Toolkit www.rfsc.ca


Immigrant Women’s Health Centre                                                      Web site: www.immigranthealth.info
489 College St, Ste 200, Toronto, ON M6G 1A5 (Bathurst St-College St)
416-323-9986

Hours: Mon-Fri 9 – 5

Languages: Chinese (Cantonese, Mandarin), English, Ewe, Fanti, Farsi, Hindi, Italian, Portuguese, Punjabi, Spanish,
Tamil, Twi, Urdu, Vietnamese


Service description:
       For immigrant and refugee women
       Information, counseling and referral – health education, family planning, birth control, sexually transmitted
        infections, pregnancy
       Distributes Immigrant Women’s Health Handbook, available in 9 languages



Toronto Rape Crisis Centre                                                                       Web site: www.trccmwar.ca
Multicultural Women Against Rape
Contact by mail: P.O. Box 6597, Station A, Toronto, ON, M5W 1X4
Crisis phone: 416-597-8808; TTY 416-597-1214

Hours: Mon-Sun 24 hours; office Mon-Fri 9:30 – 5; counseling by appointment

Languages: English, Spanish, West Indian dialects, crisis line – English

Service description:
       Crisis intervention and culturally sensitive counseling, support and referral for survivors of rape/sexual
        assault/incest
       Support for families and friends of survivors
       Self help groups for sexually assaulted women
       Alternatives to the legal justice system, court support, accompaniment and advocacy program
       Services confidential




Women’s Health in Women’s Hands Community Health Centre                                       Web site: www.whiwh.com
2 Carlton St, Ste 500, Toronto, ON, M5B 1J3 (Yonge St-Carlton St)
416-593-7655
416-593-5835 TTY

Hours: Mon-Thu 9 – 8; Fri 9 – 5; 3rd Sat of month 10 – 4
Updated: October 11, 2011                                                                                                        15
                                 Appendix B: 4 City Wide Resource List (Toronto)
                                                                  Ready for School Connects: Staff Training Toolkit www.rfsc.ca




Languages: Chinese (Cantonese); English; French; Hindi; Kikuyu; Krio; Ndebele; Shona; Spanish; Swahili; Tigrinya;
West Indian dialects; interpreters provided for other languages

Service description:
      Community health centre; information and referral; mental health counseling
      Reproductive health counseling including pre-abortion and post-abortion counseling
      Female genital mutilation prevention education and advocacy
      Anti-racist and anti-sexist education
      No Ontario health Insurance required for general services
_________________________________________________________________________________
COSTI Corvetti Education Centre: Life Skills for Immigrant Women
760 College St, Toronto, ON, M6G 1C4 (Ossington Ave-College St)
416-534-8437

Hours: Mon- Fri 8:30 – 4:30 for registration; workshops every second Tue 10 – 12 noon

Individuals eligible:
     Immigrant women who are Canadian citizens
     Landed immigrants
     Convention refugees or refugee claimants

Languages: English

Service description:
      Workshops on self-esteem, assertiveness, stress management, and Canadian workplace culture
      Parenting and life skills preparation for employment
      Job search or volunteering

Breaking the Cycle                                                               Web site: www.breakingthecycle.ca
761 Queen St W, Ste 107, Toronto, ON, M6J 1G1 (Bathurst St-Queen St W)
416-364-7373

Hours: Mon-Fri 9 – 5

Languages: English
Eligibility:
      Women who are involved with drugs or alcohol and are pregnant or have children 6 years and under

Service description:
      Medical assistance – doctor, nurse
      Pre/postnatal support and pregnancy outreach program
      Child development, parenting groups, mom and tot play, and home visiting
      Drop-in, free clothing
Working Skills Centre                                                         Web site: www.workingskillscentre.com
55 Eglinton Ave East, Suite 703, Toronto, ON, M4P 1G8 (Yonge St and Eglinton Ave)
416-703-7770

Hours: Mon-Fri 8:30 – 4:30


Updated: October 11, 2011                                                                                                    16
                                  Appendix B: 4 City Wide Resource List (Toronto)
                                                                   Ready for School Connects: Staff Training Toolkit www.rfsc.ca


Languages: English

Eligibility:
       Day programs – immigrant and refugee women experiencing difficulty in gaining full time employment due to lack of
        training or Canadian work experience
       Evening programs – open to all; Practice firm – immigrant women who are job-ready and only need relevant
        Canadian work experience – assessment at any employment assessment centre

Service description:
       Job skills training programs in direct mail, computerized office administration skills, logistics, computerized
        accounting, bookkeeping, medical terminology, medical billing and reception
       Programs range from 7 – 22 weeks; placement services
       Practice firm – program runs up to 12 weeks and has continuous recruitment; operates business services in direct
        marketing, bookkeeping, and administrative support; trainees learn while handling work for the Centre’s business
        clients



Newcomer Women’s Services Toronto                                                 Web site: www.newcomerwomen.org
745 Danforth Ave, Ste 401, Toronto, ON, M4J 1L4 (Pape Ave-Danforth Ave)
416-469-0196

Hours Mon-Fri 9 – 4:30; Sat 10 - 12

Languages: Bengali; Chinese (Cantonese, Mandarin); English; Farsi; French; Hindi; Indonesian; Japanese; Polish;
Portuguese; Russian; Spanish; Ukrainian; other languages may be available

Service description:
       For immigrant and refugee women including Canadian citizens
       Employment Program
       English as a Second Language
       Newcomer Employment Services Toronto (NEST)
       Newcomer Women’s Network; Settlement Services
_________________________________________________________________________________




HEALTH SERVICES
Community health centers provide a spectrum of health services for individuals and families, including those provided by
medical doctors, nurse practitioners, registered nurses, social workers, health educators and counselors.

Ontario Ministry of Health and Long-Term Care                                              Web site: www.health.gov.on.ca

Updated: October 11, 2011                                                                                                     17
                                   Appendix B: 4 City Wide Resource List (Toronto)
                                                                       Ready for School Connects: Staff Training Toolkit www.rfsc.ca


416-314-5518
1-800-268-1154 Toll Free
1-800-387-5559 TTY

Hours: Mon-Fri 8:30 – 5

Languages: English; French – inquiries 1-800-267-7690; also interpreters available for other languages

Eligibility: Residents of Ontario legally entitled to be in Canada; tourists, transients, and visitors not eligible
How to apply: Call Health Card Information System 416-327-7567, 1-800-664-8988, Ministry of health and Long-Term
Care INFOline 416-314-5518 or 1-800-268-1154 or contact nearest Ontario Health Insurance branch

Service description:
       Hospital and medical care insurance
       New residents have a 3 month waiting period before coverage begins
       Covers standard ward services, many outpatient services, and medically prescribed physiotherapy in approved
        facilities
       Covers physicians services including specialist, approved dental surgery in hospitals
       Annual eye exams for people under 20 years or 65 years and over
       Limited osteopathic and podiatry services



The College of Physicians & Surgeons of Ontario                                                Website: www.cpso.on.ca
80 College St, Toronto, ON, M5G 2E2
General Inquiries: 416-967-2603; Toll free 1-800-268-7096 X 306

Hours: Mon – Fri 8 – 5

Service description:
       Assistance in finding a doctor
_________________________________________________________________________________




Community Health Centres
No Ontario Health Insurance is required for general services. Each health centre serves a specific population group and
catchment area.




Updated: October 11, 2011                                                                                                         18
                                  Appendix B: 4 City Wide Resource List (Toronto)
                                                                   Ready for School Connects: Staff Training Toolkit www.rfsc.ca


Access Alliance                Anishnawbe Health              Anne Johnston Health             Central Toronto
Multicultural Community        Toronto                        Station                          Community Health Centre
Health Centre                  225 Queen St E, Toronto,       2398 Yonge St, Toronto,          168 Bathurst St, Toronto,
340 College Street, Ste 500,   ON, M5A 1S4                    ON, M4P 2H4                      ON, M5V 2R4
Toronto, ON, M5T 3A9           416-360-0486                   416-486-8666                     416-703-8480
416-324-8677                   Queen St E- Sherbourne St      416-486-6759 TTY                 Bathurst St-Queen St W
                                                              Yonge St-Eglinton Ave W
3079 Danforth Ave, Toronto,    Services First Nation’s                                         Shout Clinic
ON, M1L 1A8                    population                                                      Services Youth
416-693-8677                                                                                   467 Jarvis St, Toronto, ON,
Victoria Park Ave-Danforth                                                                     M4Y 2G8
Ave                                                                                            416-927-8553
                                                                                               Jarvis St-Wellesley St
761 Jane St., 2nd Floor
Toronto, ON M6N 4B4
416-760-8677

Centre Francophone de          Davenport Perth                East End Community               Flemingdon Health Centre
Toronto                        Neighbourhood Centre           Health Centre                    10 Gateway Blvd, Don Mills,
Services French speaking       1900 Davenport Rd,             1619 Queen St E, Toronto,        ON, M3C 3A1
persons                        Toronto, ON, M6N 1B7           ON, M4L 1G4                      416-429-4991
22 College St, Main Fl,        416-658-6812                   416-778-5858                     Don Mills Rd-Eglinton Ave E
Toronto, ON, M5G 1K3           Symmington Ave-                Coxwell Ave-Queen St E
416-922-2672                   Davenport Rd
Yonge St-College St
The Four Villages              Lake shore Area Multi-         Lawrence Heights                 Planned Parenthood of
Community Health Centre        Service Project (LAMP)         Community Health Centre          Toronto
1700 Bloor St W, Toronto,      185 – 5th St, Etobicoke, ON,   12 Flemington Rd, Toronto,       Services 13 – 29 years
ON, M6P 4C3                    M8V 2Z5                        ON, M6A 2N4                      36B Prince Arthur Ave,
416-604-3361                   416-252-6475 – health          416-787-2862                     Toronto, ON, M5R 1A9
Keele St-Bloor St W            services                       Bathurst St-Lawrence Ave         416-961-0113
                               Islington Ave-Lake Shore       W
                               Blvd W
Regent Park Community          Sherbourne Health Centre       South Riverdale                  Stonegate Community
Health Centre                  333 Sherbourne St, Toronto,    Community Health Centre          Health Centre
465 Dundas St E, Toronto,      ON, M5A 2S5                    955 Queen St E, Toronto,         150 Berry Rd, Toronto, ON,
ON, M5A 2B2                    416-324-4180                   ON, M4M 1K7                      M8Y 1W3
416-364-2261                   Sherbourne St-Carlton St       416-461-1925                     416-231-7070
Parliament St-Dundas St E                                     Pape Ave-Queen St E              Park Lawn Rd- Berry Rd




DENTAL SERVICES

University of Toronto Dental Clinic                                      Web site: www.utoronto.ca/dentistry/patientclinic
101 Elm St, Toronto, ON, M4T 3A7 (University Ave-Dundas St W)
416-979-4927
Updated: October 11, 2011                                                                                                     19
                                   Appendix B: 4 City Wide Resource List (Toronto)
                                                                     Ready for School Connects: Staff Training Toolkit www.rfsc.ca




Hours: Mon-Fri 8:30 – 5:15; limited service July-August

Languages: Interpreters must accompany patients who do not speak English

Fees: Call for details

Service description:
       Comprehensive dental care for patients accepted as teaching cases, including denture work
       Student work supervised by dentists
       Paediatric Dentistry Anaesthesia Surgicentre- dental care for children with special dental needs



Dental Emergency Service                                                            Web site: www.dentalemergency.com
1650 Yonge St, Toronto, ON M4T 2A2 (Yonge St-St Clair Ave W)
416-485-7121

Hours: Mon-Sun 8 am – 12 midnight

Languages: Arabic; Bulgarian; Chinese (Cantonese); Czech; English; French; Japanese; Spanish; dentists may speak
other languages

How to apply: Call for appointment

Fees: According to Ontario Dental Association fee guide, same day payment required

Service description: Emergency dental treatment
_________________________________________________________________________________
George Brown College
Interprofessional Learning Clinic                      Web site: www.georgebrown.ca/clinic
Casa Loma Campus, 175 Kendal Ave, Toronto, ON, M5R 1M2
Spadina Rd-Davenport Rd
416-415-4547
1-800-265-2002 X 4547 Toll Free

Contacts: Mary Clare Szabo, Client Services Officer

Hours: Mon-Fri 7:30 – 6; hours may vary

Languages: English; other languages may be available

Service description: Dental Clinic
       Checkups or cleaning fees $15 - $30 for children 5 – 8 years; $25 - $40 for youth 9 – 17 years; $35 -$50 adults;
        Dentures, partial dentures, x-rays, and limited restorative dentistry at varying fees and times
       To apply leave a telephone message including name, number and service required
Toronto Public Health Dental Services
416-392-0907

The dental clinics are located throughout the city, are open all year, and provide free dental care for eligible children (0 –
18 years and still attending school) and seniors who are low-income.

Updated: October 11, 2011                                                                                                       20
                                    Appendix B: 4 City Wide Resource List (Toronto)
                                                                       Ready for School Connects: Staff Training Toolkit www.rfsc.ca


The treatments are as follows:
    Examining teeth and gums
    X-rays
    Fillings,
    Preventive services including cleaning, scaling, topical fluoride, and sealants
    Extractions, root canal treatment (on selected teeth)
    Denture and partial dentures

While there is no charge for dental treatments, clients are asked to pay half of the dental laboratory cost for denture
and denture repairs.

The following is a list of Public Health Dental Clinics          Web Site: http://www.toronto.ca/health/dental/locations.htm


340 College St                              235 Danforth Ave                            2340 Dundas St W
(College & Spadina Ave)                     (Danforth & Broadview)                      (Dundas W & Bloor St W)
416-392-1410                                416-392-0934                                416-392-0988

Etobicoke Civic Centre                      L.A.M.P                                     Unison Health and Community Service
399 The West Mall, Etobicoke                185 Fifth St                                12 Flemington Rd
(Burnamthorpe & The West Mall)              (Islington & Lakeshore Blvd W)              (Lawrence Ave W & The Allen)
416-338-1486                                416-252-8576                                416-338-2025

                                                                                        1651 Keele St
                                                                                        416-338-1224
                                            Scarborough Civic Centre
95 Lavinia Ave                              160 Borough Dr                              791 Queen St E
(Runnymede & Bloor St W)                    416-338-7442                                (Broadview & Queen St E)
416-392-1777                                                                            416-392-6683

                                                                                        Rexdale C.H.C
277 Victoria St                             2398 Yonge St                               8 Taber Rd
(Victoria & Dundas St E)                    (Montgomery & Eglinton)                     (Kipling & Rexdale)
416-392-6680                                416-392-0907                                416-338-1790
                                            * call again




EMPLOYMENT
The following list assists with assessment, counseling, skills development and referrals for individuals seeking employment,
career directions and starting their own business. Services include job postings, resume writing, credential equivalency
and internet access

Updated: October 11, 2011                                                                                                         21
                                 Appendix B: 4 City Wide Resource List (Toronto)
                                                                   Ready for School Connects: Staff Training Toolkit www.rfsc.ca


Canada Human Resources and Skills Development Canada
Employment Insurance Division                                                             Web site: www.hrsdc.gc.ca
1-800-531-7555 Automated Telephone Reporting Service
1-866-678-2785 TTY phone

Hours: Office Mon-Fri 8;30 – 4:30; Automated Telephone Employment Insurance Information and Job Bank online service
– Mon-Sun 24 hours

Languages: English, French

Eligibility: Persons legally entitled to work in Canada
How to apply: For information on EI claims and application procedures call Employment Insurance Information – English 1-
800-206-7218, French 1-800-808-6352 or visit web site for online application procedure

Service description:
      For persons legally entitled to work in Canada
      Human Resource Centres- job banks
      Pre-employment counseling
      Referral to training programs
      Employment Insurance (EI)



Canadian Information Centre for International Credential (CICIC)                                     Web site: www.cicic.ca
95 St Clair Ave W, Ste 1106, Toronto, ON, M4V 1N6 (Avenue Rd-St Clair St W)
416-962-9725

Hours: Mon-Fri 8;30 – 4:30

Languages: English, French

Service description:
      National clearinghouse
      Information and referral for individuals who want to know how to get their educational or occupational credentials
       (obtained outside Canada) assessed and recognized
      Advocacy on portability of credential
      Does not grant equivalencies or assess credentials, or intervene on behalf of individuals




COSTI Corvetti Education Centre
Employment Assistance Services (OUTLET)                                                    Web site: www.costi.org
760 College St, Toronto, ON, M6G 1C4 (Ossington Ave-College St)
416-534- 7400

Hours: Mon – Thurs 8:30 – 9:30

Updated: October 11, 2011                                                                                                     22
                                Appendix B: 4 City Wide Resource List (Toronto)
                                                                 Ready for School Connects: Staff Training Toolkit www.rfsc.ca


Languages: Chinese (Cantonese); English; Somali


Service description:
      For newcomer eligible to work in Canada including immigrants, convention refugees, and foreign-born Canadian
       citizens
      Assist job ready clients in accessing the labour market through job search workshops, pre-screening and matching
       with employers
      Counseling; assistance with resumes, cover letters, interview techniques



Toronto Community Employment Services                                                    Web site: www.toronto-jobs.org
2221 Yonge St, Ste 403, Toronto, ON, M4S 2B4 (Yonge St-Eglinton Ave E)
416-488-0084

Hours: Mon-Fri 8:30 – 4:30

Languages: Arabic; Armenian; Chinese (Mandarin); English; Spanish

Service description:
      For newcomer, immigrant, or refugee women legally entitled to work in Canada
      Employment Assistance Services – unemployed persons not registered elsewhere, including those on social
       assistance
      Employment Resource Centre
      Women at Work (WOW) – employment assistance
_________________________________________________________________________________

Neighbourhood Link Support Service                                              Web site: www.neighbourhoodlink.org
East Toronto Employment Centre for Newcomers to Canada
3036 Danforth Ave, Toronto, ON, M4C 1N2 (Victoria Park Ave-Danforth Ave)
416-691-7407

Hours: Mon-Fri 8 – 5

Languages: English; Gujarati; Hindi; Kachi; Swahili; Telugu

Service description:
      10 day job search workshop for newcomers, covering labour market information, interview techniques, resume,
       networking; job matching; job coaching; access to computers and fax machine
      Free internet access




Updated: October 11, 2011                                                                                                   23
                                  Appendix B: 4 City Wide Resource List (Toronto)
                                                                    Ready for School Connects: Staff Training Toolkit www.rfsc.ca


LEGAL SERVICES
Community legal clinics connect individuals to legal representatives, providing support in form applications, domestic
disputes, immigration status, landlord and tenant concerns and other issues.

Legal Aid Ontario                                                                            Web site: www.legalaid.on.ca
20 Dundas St West, Suite 201, Toronto, ON, M5G 2H1
1-800-668-8258

Hours: Mon-Fri 9 – 5

Languages: Amharic; English, Farsi; French; Spanish; interpreters may be arranged for other languages

Service description:
       Represents refugee claimants at hearing before the Immigration and Refugee Board, and on applications to the
        Federal Court; claimants must obtain Legal Aid certificate; lawyer and paralegal assigned to each case
       Represents immigration detainees at Toronto West Detention Centre and Canada Boarder Services Agency,
        Immigration Holding Centre at detention reviews on a duty counsel basis; detainees must be financially eligible
        for legal aid but need not obtain a certificate



Metro Toronto Chinese and Southeast Asian Legal Clinic
180 Dundas St W, Ste 1701, Toronto, ON, M5G 1Z8                           Web site: www.cleonet.ca/organizations/3116
416-971-9674

Hours: Mon, Thu-Fri 9 – 12 noon, 1 – 5; Tue 12 non – 7; Wed 1 – 5

Languages: Chinese (Cantonese, Mandarin); Vietnamese; interpreters available for Khmer, Lao

Service description:
       For persons with low incomes who speak the above languages and cannot communicate in English; must meet
        financial eligibility guidelines Community legal clinic
       Deals primarily with immigration, tenant issues, social assistance, employment rights, poverty law; most refugee
        cases referred to Legal Aid; may provide representation
       Summary advice in domestic violence and other family law cases

Refugees and Immigrants Information Centre
260 Wellesley St E, Ste 109, Toronto, ON M4X 1G6 ( Parliament St-Wellesley St E)
416-961-7027

Hours: Mon-Fri 9 – 5

Languages: English, French, Sinhala, Spanish, Tamil, translation and interpretation for 30 languages

Service description:
       For immigrants and refugees
       Settlement services, translation of documents, information and referral to legal services; paralegal services;
        Assistance with immigration matters – statutory declarations, affidavits and oaths, sponsorship (overseas and
        inland) appeals for failed refugee claims
       Lawyer available by appointment and in emergencies 416-366-5444
RECREATION
Updated: October 11, 2011                                                                                                      24
                                    Appendix B: 4 City Wide Resource List (Toronto)
                                                                        Ready for School Connects: Staff Training Toolkit www.rfsc.ca




Toronto Parks and Recreation Division                                                      Web site: www.toronto.ca/parks
South District
81 Elizabeth St, Toronto, ON M5G 1P4 (Bay St-Dundas St W)
311 Information Line
416-397-7146 TTY

Service description: 25 Toronto Parks and Recreation Centres across the City of Toronto that provide physical,
social, cultural and recreational activities for all ages including senior and persons with disabilities, caregivers, and child
programs

Fees: Persons requiring financial assistance to access services may apply for the Welcome Policy
When applying for the Welcome Policy, you will need the following documents with you

       Identification for all members of your family (such as birth certificates, driver’s licenses, immigration papers, or
        passport)
       Proof of address (such as a utility bill, lease agreement, or driver’s license
       Proof of total family income (such as social benefits stubs, including, the drug benefit portion, two consecutive pay
        stubs, letter from a social agency or religious institution, current Notice of Assessment, etc.)

Return your completed application form to your local community centre.



YMCA of Greater Toronto                                                                Web site: www.ymcatoronto.org
YMCA Health, Fitness and Recreation Centres
42 Charles St E, Toronto, ON, M4Y 1T4 (Yonge St-Bloor St E)
416-928-9622; 1-800-223-8024

Hours: Mon-Thu 8 – 8; Fri 8 – 7

Languages: English

Service description:
       Fitness, health education, and recreations programs for all ages and abilities
       Individuals, couples, and families
       Membership fees; financial assistance may be available




Children’s Book Bank                                                                    Web site: www.childrensbookbank.com
350 Berkeley St, Toronto, ON, M5A 2G1 (Gerrard St E-Parliament St)
416-922-7323

Hours: Mon – Thurs 10 – 6; Sat 11 – 3

Service description:
    Children can go each day and select a book to take home for free



Updated: October 11, 2011                                                                                                          25

								
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