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					 LONE STAR CRS CHAPTER

Policy and Procedures Manual
      September 7, 2008


       www.LoneStarCRSChapter.com
                                                  INDEX
                                      POLICY and PROCEDURES MANUAL

INTRODUCTION
Council of Residential Specialists.................................................................................................................................... 4
Mission Statement ........................................................................................................................................................... 4
Objectives ........................................................................................................................................................................ 4

OFFICERS and DIRECTORS
Officers, Directors and Jurisdiction .................................................................................................................................. 5
Officers and Board of Directors ....................................................................................................................................... 5
President ......................................................................................................................................................................... 6
President-Elect ................................................................................................................................................................ 7
Treasurer ......................................................................................................................................................................... 8
Secretary ......................................................................................................................................................................... 8
Immediate Past President ............................................................................................................................................. 10
Regional Directors ......................................................................................................................................................... 10
Regions……………………………………………………………………………………………………………………………11
Leadership Succession ................................................................................................................................................. 13
Election of Officers ........................................................................................................................................................ 13
Replacement of Officers, Regional Directors or Committee Chairs ..............................................................................14

COMMITTEES
Committees and Appointments ..................................................................................................................................... 14
Standing Committees .................................................................................................................................................... 14
Membership Committee ................................................................................................................................................ 14
Education Committee .................................................................................................................................................... 15
Programs Committee..................................................................................................................................................... 16
Budget Committee ......................................................................................................................................................... 16
Bylaws Committee ......................................................................................................................................................... 16
Communications / Public Relations Committee.............................................................................................................17
Chapter With A Heart Committee .................................................................................................................................. 17
Technology Committee.................................................................................................................................................. 17
Strategic Planning Committee ....................................................................................................................................... 17
Special Committees and Presidential Appointments .....................................................................................................18
Parliamentarian ............................................................................................................................................................. 18
Nominating Committee .................................................................................................................................................. 18
Regional Director Coordinator ....................................................................................................................................... 19

MEETINGS
Minutes of Meetings ...................................................................................................................................................... 19
General Membership Meeting ....................................................................................................................................... 19
Annual Leadership Transition Meeting .......................................................................................................................... 19
Texas Association of REALTORS® Meeting.................................................................................................................20
National Association of REALTORS® Meetings ...........................................................................................................20

TRAVEL POLICY
General Travel Reimbursement Guidelines .................................................................................................................21

INCOME and EXPENDITURES
Sources of Income......................................................................................................................................................... 23
Procedure for Reimbursement of Authorized Expenditures ..........................................................................................23
Request for Reimbursement Form ................................................................................................................................ 24

MEMBERSHIP
Procedures for Joining Lone Star CRS Chapter............................................................................................................25
Dues Billing Policy & Procedures .................................................................................................................................. 25

PUBLICATIONS
Newsletters .................................................................................................................................................................... 26




                                                                                                                                                                  2
FINANCIAL PROCEDURES
Introduction .................................................................................................................................................................... 27
Regional Financial Procedure ....................................................................................................................................... 27
Deposits......................................................................................................................................................................... 29
Checks........................................................................................................................................................................... 30
Request for Reimbursement.......................................................................................................................................... 31
Activity Report ............................................................................................................................................................... 32
Credit Card Authorizations ............................................................................................................................................ 33
Bank Accounts............................................................................................................................................................... 33
Membership Applications and Dues Payments .............................................................................................................35
Tax Exempt Status ........................................................................................................................................................ 35


OTHER CHAPTER INFORMATION
CRS Council Regional Vice President (RVP) ................................................................................................................36
Standards of Conduct .................................................................................................................................................... 37
Harassment Policy......................................................................................................................................................... 42
Conflict of Interest Policy & Disclosure Form ................................................................................................................45
Whistleblower Policy...................................................................................................................................................... 47
Policy & Procedures Authority ....................................................................................................................................... 49
Procedure to Amend, Change, Modify or Delete ...........................................................................................................49
Distribution of the Policy & Procedure Manual ..............................................................................................................50
Lone Star CRS Chapter Incorporation Status ...............................................................................................................50
Lone Star CRS Chapter Property .................................................................................................................................. 50




                                                                                                                                                                 3
                              INTRODUCTION
                     Council of Residential Specialists

The Council of Residential Specialists (CRS Council) is the national governing
body over CRS Chapters, owns the CRS courses, the CRS logos and trademark.
The Lone Star CRS Chapter is an official Chapter of the Council of Residential
Specialists, the largest affiliate of the National Association of REALTORS®.

                          MISSION STATEMENT
The mission of the Lone Star CRS Chapter is to increase public awareness of the
CRS designation, the professionalism and standards that its members adhere to;
and to provide its members the educational opportunities, networking, and
member benefits to achieve the highest level of success.

                       CRS CHAPTER OBJECTIVES
Support the attainment of the Council's Mission of attracting and serving members
who seek levels of economic and professional success in residential real estate by:

   Building CRS membership growth and satisfaction
   Promoting CRS learning opportunities
   Promoting CRS Designation awareness and use
   Building CRS networking and referral benefits

                            GENERAL OBJECTIVES
    1. Provide superior educational opportunities in a cost effective manner.

    2. To provide and promote benefits which enhance the value of membership in
       the Chapter and the Council.

    3. To create and maintain alliances with appropriate organizations to ensure the
       integrity of the Lone Star CRS Chapter.

    4. To create and maintain procedures to ensure a standard of excellence that is
       required for earning the CRS Designation.

    5. The Lone Star CRS Chapter will be inclusive and accessible to all Designated
       and Non-Designated members per the Bylaws.


  THIS POLICIES AND PROCEDURES MANUAL HAS BEEN PREPARED TO ASSIST THE
OFFICERS, DIRECTORS, COMMITTEES, STAFF, AND MEMBERS OF THE LONE STAR CRS
  CHAPTER TO ACHIEVE THE FOREGOING OBJECTIVES. IT SHOULD BE CAREFULLY
   MAINTAINED BY EACH SUCCEEDING BOARD OF DIRECTORS WITH THE GOAL OF
          PROVIDING STABILITY AND CONTINUITY TO THE ORGANIZATION.


                                                                                  4
                    OFFICERS & DIRECTORS

            OFFICERS, DIRECTORS AND JURISDICTION

The jurisdiction of the Lone Star CRS Chapter is within the state of Texas. Any
chapter member who resides in another state who elects to join this chapter shall
have the same privileges as a resident in Texas.
The elected officers of the chapter shall be: President, President-Elect, Treasurer
and Secretary.
The Board of Directors shall consist of the elected officers, the Immediate past
President, the Chairs of all standing and special committees, and the Regional
Directors.
The Presidential appointed Directors serving the Board shall be                 a)
Parliamentarian and may also appoint b) a Regional Director Coordinator.
Standing Committees are Membership, Education, Programs, Budget, Bylaws,
Communications / Public Relations, Chapter With A Heart, Technology, Ways
and Means and Strategic Planning.
The Executive Committee shall consist of the President, President-Elect,
Treasurer, Secretary and the Immediate Past President.
The President serves as the Chair of the Board of Directors
The President is an Ex-officio member of all committees.


               OFFICERS AND BOARD OF DIRECTORS

General Policy
The Board of Directors is responsible for all policy decisions governing the
Chapter including incorporation of new policies into this manual.

Term of Office
All officers are elected. Regional Directors are nominated by each region and
appointed by the Lone Star President for a one-year term concurrent with the
calendar year.

Meetings
1. General Chapter Membership meetings are held bi-annually in conjunction
    with the meetings of the Texas Association of REALTORS® Mid-Winter
    Business meeting and the Annual Convention. Board of Directors meet bi-
    annually in conjunction with the General Chapter Membership meetings.

2.   Additional special meetings may be called by the President as needed or
     whenever requested by 1/3 of the Board of Directors.


                                                                                5
Election and Installation
Officers shall be elected prior to October 1 of each year and shall be installed
prior to January 1 of their official year. Their duties begin on January 1 of that
year.

Quorum
1. Meetings of the Board of Directors require 50% of the Board Members
    provided 50% of the elected officers are present.

2.   General Chapter Membership meetings require 20 members to conduct
     chapter business.

                                  PRESIDENT

The Duties and Responsibilities of the President are:

1. Preside at all Executive Committee meetings, Board of Directors meetings
    and Chapter meetings.

2. Ensure that the By-laws and Policies of the Board are properly administered
    preferably by a Parliamentarian.

3. Ensure that the directives of the Board are carried out.

4. Appoint chairmen of all Standing and Special Committees.

5. Be the official spokesman for the Lone Star CRS Chapter, reflecting the views
    of the Board and membership on special issues.

6. Report on Chapter activities at the Texas Association REALTORS®
    appointed meetings.

7. Receive the annual audit and distribute it to members of the Board of
    Directors.

8. Be authorized as a signatory on Lone Star CRS Chapter Checks.

9. Sign all contracts after the Executive Committee approves them.

10. May appoint a Parliamentarian.

11. See to it that the annual Tax Return and an Audit of the financials are
     completed and sent to National.




                                                                               6
12. Sign and submit to the Council the dues billing agreement by their deadline
     each year prior to billing year.

13. Ensure that all Council deadlines are met and all agendas, minutes,
     newsletters, budget, calendar of events, etc., are forwarded to the Council’s
     Regional Vice President and the Council.

14. Ensure that the Secretary submits to the Council, on time, the Education
     Grant, Reinstatement Rebate, Web Site Program, CRS Awareness Fund
     and Chapter with a Heart Application.

15. The President and President-Elect are both expected to attend all
    pertinent CRS Council meetings, including but not limited to, Chapter
    Leadership Meetings, Orientations, Chapter Activities Forum and CRS
    Council Board of Directors Meeting.


Minimum Qualifications for this position:

1.   Be a Designated Member in good standing of the Chapter, Council of
     Residential Specialists and National Association of REALTORS®.

2.   Have served on the Chapter Board of Directors within the last three years.

3.   Have served as chairman of a committee within the last three years.

                            PRESIDENT-ELECT

The duties and responsibilities of the President-Elect are:

1.   Act on behalf of the President in his/her absence.

2.   Serve as chair of the Budget Committee.

3.   Appoint Vice Chairs for all Standing and Special Committees.

Minimum qualifications for this position:

1.   Be a Designated Member in good standing of the Chapter, Council of
     Residential Specialists and National Association of REALTORS®.

2.   Have served on the Chapter Board of Directors within the last three years.

3.   Have served as chairman of a committee within the last three years.




                                                                                  7
                                 TREASURER

The duties and responsibilities of the Treasurer are:

1.   Oversee the financial stability of the Chapter.

2.   Serve on the Budget Committee.

3.   Ensure that the Annual Tax return and Audit of the financials are completed
     and sent to National CRS.

4.   Be authorized as a signatory on Lone Star CRS Chapter checks.

5.   Provide a written report to be presented at the Board of Directors and
     General Membership Meetings.


Minimum qualification for this position:

1.   Be a Designated Member in good standing of the Chapter, Council of
     Residential Specialists and National Association of REALTORS®.

2.   Have served on the Chapter Board of Directors within the last three years.

3.   Have served as chairman of a committee within the last three years.


                                 SECRETARY

The duties and responsibilities of the Secretary are:

1.   Take minutes of all meetings, sign and submits for approval.

2.   Presents minutes of the previous meeting for approval.

3.   Annually submit to the Council, on time, the Education Grant, Reinstatement
     Rebate, Web Site Program, CRS Awareness Funds and Chapter with a
     Heart Application. Timelines are available from National CRS. Submit
     Bylaws and Policy and Procedure Manual to Council for approval every
     three years.

4.   Oversee Administrative records, which include, but are not limited to the
     following:




                                                                                  8
TYPE OF RECORD                                        RETENTION TIME

Administrative Records
Articles of Incorporation                             Permanent

Bylaws (original & amendments)                        Permanent

Charter                                               Permanent

Contracts and Leases                                  7 years

Correspondence (important and legal)                  Permanent

Correspondence (routine)                              7 years

Deeds, Bills of Sale, and all other documents which   Permanent
convey interest in Chapter property

Financial Records
Accounting journals and records                       10 years

Annual audited financial statements                   Permanent

Check vouchers, invoices and receipts                 7 years

Tax-exempt status letter from IRS                     Permanent

Membership records, annual (Dec. 31)                  Permanent

Minutes
Board of Directors Meetings                           Permanent

Committee Meetings (except Finance)                   4 years

Finance Committee Meetings                            7 years

Business Meetings                                     Permanent



Minimum qualifications for the position:

1.    Be a Designated Member in good standing of the Chapter, Council of
      Residential Specialists and National Association of REALTORS®.

2.    Have served on the Chapter Board of Directors within the last three years.

3.    Have served as chairman of a committee within the last three years.




                                                                                   9
                      IMMEDIATE PAST PRESIDENT

1. Serves as Chair of the Strategic Planning Committee.

2. Serves as Chair of the Nominating Committee

3. Is a member of the Executive Committee and a voting member of the Board
     of Directors.

                          REGIONAL DIRECTORS

The duties and responsibilities of the Regional Directors are:

1.   The Director of each region shall serve on the Lone Star Board of Directors.

2.   The Director shall act as a liaison between the Lone Star Board of Directors
     and their regions.

3.   Attend the annual National CRS Convention (prior to service year) and the
     Chapter meetings held during the Texas Association of REALTORS Mid-
     Winter Meeting and the annual Convention. The regions shall budget for
     and fund these expenditures.

4.   Preside over Regional events.

5.   Ensure the Region complies with the Lone Star CRS regional policies and
     procedures.

6.   Help candidates with designation questions.

7.   Promote CRS courses and or other educational events within the region and
     state.

8.   Be available to serve as a chapter spokesperson at CRS and GRI classes
     and other appropriate events.

9.   Communicate with local Board Presidents/Chairperson, Education Chairs,
     Executive Officers and local WCR chapter(s) to keep them informed and
     current on scheduled CRS events during the year and to promote CRS
     events in their different medias.




                                                                                10
Minimum Qualifications of the Regional Director:

1.   A Designated Member in good standing of the Chapter, Council of
     Residential Specialists and National Association of REALTORS.

2.   Have served the Region in some capacity within the last three (3) years.

                                  REGIONS
Policies for Regions:

In addition to the Regional Director, each Region should consider establishing at
least one or more of the following positions in their Region: Deputy Director,
Finance Manager, Correspondence, Publicity, Education, Program, Chapter With
A Heart, Communications, and Membership.

Funds belonging to each Region shall be held by the Lone Star CRS Chapter.
These funds will be identified on the Lone Star CRS Balance Sheet as a Lone
Star CRS Asset. The Balance Sheet shall designate the funds by region. These
funds are for that Regions use only.

Regional boundaries are within the zip codes listed below. Request to change
boundaries shall be in writing and submitted to Lone Star Board of Directors for
approval.

Any Lone Star member wishing to attend functions sponsored by a region
outside of their assigned region are welcome to attend. The charge will be
whatever that region is charging for guests OR an annual $25.00 Regional Fee
plus whatever the charge is for the Lone Star Members of that region for that
event. The second option is not retroactive after any event has been announced.


The zip codes are:
Austin:            76500-76599, 78600-78699, 78700-78799, 78900-78999
Dallas:             750, 751, 752, 762
East Texas:         754, 756, 757, 759 + 75103 & 75144
                    (by agreement with Dallas)
Ft. Worth:          76006, 76008, 76013-18, 76020, 76028, 76036, 76040,
                    76053-54, 76092, 76102, 76107, 76109-10, 76112, 76116,
                    76119, 76126, 76132-33, 76179-80, 76308
Houston:            77001-77588
Southeast Texas: 77611, 77613, 77619, 77622, 77625, 77626, 77627, 77629,
                 77657, 77659, 77630, 77632, 77639, 77640, 77642, 77651,
                 77656, 77659, 77662, 77670, 77701-77709


                                                                                11
Each Region will be allocated a dollar amount on an annual basis determined by
the Board of Directors and will be based on the number of Lone Star members in
the zip code jurisdiction of that Region. Each distribution shall be within 30 days
of the deposit to Lone Star’s account.

Provided the Region has met the annual minimum requirements in the previous
year to be a Region under Lone Star and subsequently decides to become a
Chapter, their funds will be distributed once they are chartered as a Chapter.
The region shall have no outstanding invoices or statements due at the time of
the distribution of funds. Should the region owe Lone Star or any vendor any
monies, that amount shall be deducted and the vendor or Lone Star paid in full.
At that point the distribution may be made.

Minimum Requirements for all Regions:

The following are the minimum requirements to be recognized as a Region of
Lone Star CRS and to be entitled to membership rebates determined by zip
codes.

1.   Provide four (4) events per year for members, i.e. luncheons, courses,
     social events, etc.

2.   Participate in the Lone Star Chapter With a Heart Project in their region.
     Each Region may have a separate program with the approval of the Lone
     Star Chapter With a Heart Committee Chairperson.

3.   Contact all CRS designees in their Region at least four (4) times a year.

4.   Recruit new members. Goal should be a 10% minimum increase per year.

5.   Obtain sponsors/advertisers for events, meetings and courses.

6.   In the event a Region of Lone Star fails to meet their minimum
     requirements, the Regional Liasion (A member of the executive committee)
     for that region and the Regional Director shall meet with the Membership
     Director of Lone Star and fashion a plan for the members of that region to
     receive membership benefits.

     The Region’s asset account shall be frozen and no expenditures shall be
     undertaken without the approval of the Lone Star Executive Committee.

Regional Financial Procedures:

1. Each Region will submit a proposed budget for the Region to the Chairman of
   the Budget Committee prior to the committee meeting. The Regional budget




                                                                                 12
   is a part of the Lone Star Budget and will be approved by the Board of
   Directors.

2. The Finance Manager for the Region will approve all expenditure requests
   prior to forwarding to the CPA. The Regional “Request for Reimbursement”
   form with appropriate receipts, properly completed, dated, signed and the
   event clearly identified are required for reimbursement. (Sample Copy
   Attached—Exhibit B).

3. The Deputy Director shall also approve any reimbursement request payable
   to the Regional Director that (a) is not a budgeted line item or (b) exceeds
   the budgeted amount of a line item.

4. The procedure for submitting a “Request for Reimbursement” to Lone Star is
   as follows:

      a. The Request for Reimbursement form and receipts are sent to the
         CPA by mail, e-mail, or fax.
      b. The CPA e-mails or faxes the Request for Reimbursement and
         receipts to the Lone Star Treasurer for approval.
      c. The CPA cuts the check for the reimbursement

The President and the Treasurer sign the checks and mail to recipient.


           LONE STAR LEADERSHIP SUCCESSION
It is the intent of the Chapter to annually promote each officer presently in an
officer position to the next higher officer slot so that each year the Secretary
position shall be open.

The current members of the Lone Star Board of Directors shall be considered
first in filling any available officer positions.

Any exceptions to the minimum qualifications to any elected positon must be at
the recommentation of the Nominating Committee and approved by the
Executive Committee.

             LONE STAR ELECTION OF OFFICERS

The nominees for election shall be provided to all members at least 30 days prior
to their election. Elections are normally held by electronic means.
The presentation of officers elected for the next year is customarily presented at
the fall meeting.



                                                                                13
REPLACEMENT OF OFFICERS, REGIONAL DIRECTORS,
                     OR
    COMMITTEE CHAIRS UNABLE OR UNWILLING
   TO SERVE AFTER APPOINTMENT OR ELECTION
The President shall appoint a replacement for any vacancy that shall occur. The
appointee shall serve only the remaining term of office. Having served in the
interim office, the individual shall not be subsequently penalized in any manner
for having served in the interim office.

In the event the President is unable or unwilling to serve, the President-elect
shall serve in the President’s place and this would not preclude the President-
elect from serving their full term as President in the subsequent year.

                COMMITTEES and APPOINTMENTS

It is the responsibility of all chairs to determine where, when and the medium by
which the meetings will be conducted. All Committee Chairs and Presidential
Appointments report directly to the President and will submit a written report at
each Board of Directors Meeting.


                         STANDING COMMITTEES

1.   Membership Committee
1.   Education Committee
2.   Programs Committee
3.   Budget Committee
4.   Bylaws Committee
5.   Communication / Public Relations
6.   Chapter wth a Heart
7.   Technology
8.   Ways and Means
9.   Strategic Planning

                        MEMBERSHIP COMMITTEE

1.    Responsible for encouraging persons to obtain the CRS designation.

2.    Recuriting new members.

3.    Oversee the maintenance of accurate membership records.




                                                                              14
4.   Provide an up-to-date membership report at each Board meeting and at
     other times as requested by the President.

5.   Monitor the use of the CRS logo, which may be used only by paid and
     designated CRS members of the CRS Council. Any problems should be
      reported in writing to the CRS Council.

6.   Coordinate any membership generating activity with Regional Directors and
     Education Chair.


7.   Report to the President by May 1st of each year, the names of members
     who were Lone Star CRS Chapter members the previous year who did not
     renew for the current year.


8.   A solicitation letter shall be written to these "dropped members" to
     encourage them to renew for the current year. A comment card, chapter
     membership application, and Councils reinstatement form shall be an
     enclosure. The designee shall be requested to return the afore mentioned
     to the Memberhsip Chair.


9.   Apply over the President’s signature for the reinstatement rebate program.
     National program guidelines must be followed as referenced in the CRS
     Chapter Leadership Manual.


                        EDUCATION COMMITTEE

1.   Responsible for all education programs offered by the chapter and for acting
     as a resource for the regions. The committee shall take actions to avoid
     misunderstandings about responsibilities and financial commitments. Any
     agreements to share expenses with other organizations and any outside
     parties at Texas Assocation meetings shall be in writing and signed by the
     authorized parties of each participating organization.
2.   Make recommendations as to the CRS courses, proposed dates and
     locations for the courses to be held. However, ultimate responsibility for the
     CRS courses hosted by the Lone Star Chapter shall rest with the Chair.
3.   Any region desiring to sponsor or co-sponsor a CRS approved course shall
     notify the Education Chair. These courses will then be held in the name of
     the Lone Star CRS Chapter and the name of the region if desired. Contact
     information, course presentation, and administration shall be accomplished
     by either the Lone Star Chapter or the region. The Education Chair shall be
     kept informed of when and where the class will be held.



                                                                                15
                         PROGRAMS COMMITTEE

1.    Plan and promote three general membership chapter meetings each year.
      Each year plan and promote special events, and be responsible for
      obtaining speakers when needed. Expenses for all events must not exceed
      the approved budget and all speaker contracts must be agreed to and
      signed by the President.
2..   Ensure members are notified at least 30 days in advance of the programs.
3.    Programs and special events held during the Texas Association of
      REALTORS® meetings must be approved in advance and in accordance
      with the deadlines of the Texas Association of REALTORS®, to include
      approval of Speakers, Sponsors and promotional materials.


                           BUDGET COMMITTEE

A Budget Committee shall be appointed by the Chapter President with the
President-elect serving as Chair. Membership on this committee shall include at
least one Chapter Past-President, one member of the Education Committee, one
member of the Membership Committee, the Treasurer and CPA. (Reference
Lone Star Chaper CRS Bylaws – Article XII for additional instruction.)


                           BYLAWS COMMITTEE

The Chair of this committee is appointed by the President and should be a past
Chapter President, if available.

1.    Ensure that the bylaws have been reviewed on an annual basis and
      submitted to the national Council, by the Secretary, every three (3) years.
      The Regional Vice President shall approve any proposed revisions before
      submitting to the Council. Council deadlines must be adhered to.

2.    Review the Policy and Procedure Manual on an annual basis to ensure that
      customary practices are adhering to the Chapter bylaws, are in step with the
      focus of the national Council and are providing a guideline how to conduct
      the Chapter business for the current year. Ensure the Policy and
      Procedures Manual is submitted to the national Council every three (3)
      years by the Secretary.




                                                                               16
     COMMUNICATIONS / PUBLIC RELATIONS COMMITTEE

1.   Responsible for promoting the image of the CRS designation in public
     electronic and print media such as newsletters and promotional items
     throughout Texas. The focus should be on public and agent awareness.

2.   Any print media should be proofed and approved by the Regional Vice
     President.

3.   Act as a liaison to the Texas Association of REALTORS®, Boards and
     Associations to answer questions about the Lone Star CRS Chapter and the
     CRS Council.

                CHAPTER WITH A HEART COMMITTEE

1.   Responsible for coordinating the Regions involvement and/or commitment
     to the Chapter's statewide community service project. Community service
     project is to be submitted to Council.
2.   Encourage publicity of Chapter with a Heart events.
3.   Submit the Chapter with a Heart Award application to the CRS Council’s
     Manager of Chapter Resources and Services by the September 1st
     deadline of each year. A copy should also be forwarded to the Chapter
     Secretary to retain on file.


                       TECHNOLOGY COMMITTEE

1.   Making recommendations to the Executive Committee and subsequently
     Board of Directors on all matters pertaining to e-mail, Internet web site and
     Home Pages.

2.   Remain informed of all developing technology in the computer and
     telecommunications field that could be implemented cost effectively.

3.   Monitor home pages with The Texas Association of REALTORS® and the
     National Council.



                 STRATEGIC PLANNING COMMITTEE

1.   The Immediate Past Chapter President, if able to serve shall act as the
     Chair. If the Immediate Past Chapter President is unable or unwilling to
     serve, a former Past President shall be asked to serve by the President.



                                                                                17
2.    Develop a vision for the Chapter. (Next 1-3 years.) Develop goals and a
      plan of action consistent with that vision.
3.    Make an annual evaluation and analysis of the Chapter activity with a view
      to determining what is being done properly and areas that need
      improvement.
4.    Present a written report, at the Lone Star Board of Directors meetings and
      at the Annual Transition Meeting of the Lone Star Board of Directors.

     SPECIAL COMMITTEES and PRESIDENTIAL APPOINTMENTS

1.    Parliamentarian
2.    Regional Director Coordinator
3.    Task Force(s)

                            PARLIAMENTARIAN

1.    Advises the President and other officers, committees and members on
      matters of parliamentary procedures.
2.    Is a non-voting member of the Board of Directors.

3.    Attend all Business and Board of Directors meetings and any other
      meetings at the request of the President.

4.    Ensure that Robert’s Rules of Order are followed at meetings. Serve as a
      moderator during meetings and assist the President with enforcing the
      observance of order and decorum among members. To inform the Board
      when necessary on a point of order or practice.

Minimum Qualification for this position:

Be well versed in Parliamentary Procedure and shall be a certified
Parliamentarian. This shall be a budgeted item.

                        NOMINATING COMMITTEE

1.     The President shall appoint a Nominating Committee subject to approval
       of Board of Directors prior to the membership meetings at which the
       election is to occur.
2.     The Committee shall consist of not less than three (3) CRS designees in
       good standing, but no more than five (5) members. It shall be chaired by
       the Immediate Past-President or by the most recent Past President
       willing and able to serve. The current President shall not   be a member
       of the nominating committee. Those members on the Nominating
       Committee will not be allowed to nominate himself or herself for a position.


                                                                                18
                REGIONAL DIRECTOR COORDINATOR

1.   Appointed by the President and shall serve as a voting member of the
     Board of Directors.
2.   Communicates with and coordinates activities of the regions and offers the
     regions support on behalf of the President.


                                 MEETINGS

                         MINUTES OF MEETINGS

Minutes shall be taken by the Secretary at all Lone Star CRS Chapter meetings.
The same shall be reduced to formal writing, reviewed by the President, and then
delivered by the Secretary to all members of the Executive Committee and Board
of Directors.
A copy of the minutes shall be filed by the Secretary with the Lone Star Chapter.
A copy of the minutes shall also be sent by the President to the CRS Council
Regional Vice President and the CRS Council.


                 GENERAL MEMBERSHIP MEETINGS

At least two general membership meetings shall be held each year. They shall be
held in conjunction with the Texas Association of REALTORS® Mid-winter
meeting and Fall Convention.
The President shall conduct the meetings. Any votes taken at such meetings
shall be deemed binding on the membership provided a quorum of members is
present and voting.
In the event the President shall not be present to conduct the meeting, the
President-Elect or Immediate Past President, in that order, shall conduct the
meeting.


           ANNUAL LEADERSHIP TRANSITION MEETING

The Chapter shall conduct a Transition meeting each year no later than
December 15. The purpose of the Transition meeting will be for the incoming
Officers and Chairs to meet with the outgoing Officers and Chairs to discuss the
past and current projects and to pass down the financial records.




                                                                               19
          TEXAS ASSOCIATION OF REALTORS® MEETINGS

The Texas Association of REALTORS® holds two annual meetings a year. Lone
Star CRS Chapter meetings are held at these two meetings and the President
presides.
The CRS President shall give a report to the designated body of the Texas
Association of REALTORS® meeting. In the absence of the President, the
President-Elect shall give the report. In the absence of both, the President shall
designate a Chapter officer to give the report.
If the association holds a meeting with the incoming leadership of the
International Councils and Societies. The incoming Lone Star President and
President-elect should attend to ensure a smooth working relationship with TAR
staff and have a clear understanding of how to coordinate meetings, events,
speakers, sponsors, promotional materials and deadlines. Attendance is by
invitation only.
At convention, the association will hold a coffee, hosted by the councils and
societies for new members. All Board of Directors and the Executive Committee
are invited to attend.


        NATIONAL ASSOCIATION OF REALTORS® MEETINGS

At the National Association of REALTORS® Convention held in October or
November each year the CRS Council meets with the President and President-
Elect of all CRS Chapters. At this meeting the President-Elect is trained to carry
out the CRS programs for the following year.
It is important that the President and President-Elect be present for these
meetings.
The Chapter shall reimburse both the President and President-Elect reasonable
expenditures to attend this meeting to include registration, air travel, ticketed
events and lodging provided this expenditure was approved in the chapter’s
budget. The information taken from the National Business Meetings should be
shared by the President and President-Elect with all Chapter Officers and the
Board of Directors.




                                                                               20
                   LONE STAR CRS TRAVEL POLICY

                General Travel Reimbursement Guidelines:

1. Lone Star CRS will reimburse airfare, hotel (no more than the room rate of the
convention hotel), conference registration, travel to and from the airport, mileage
based on Map Quest miles calculation at the IRS allowable rate if traveling by
car, parking at the hotel, and parking at the airport. Expenses incurred at the
meetings, such as taxis, shuttles, bellman tips, ticketed functions, etc. are
reimbursable items. The maximum daily limit for meals including tips is $75.00.
Receipts must be attached (receipts for tips, taxis and shuttles are not required)
for reimbursement. Without receipts, the reimbursement will be at the IRS per
diem limit for the city in which the expense occurred.
(For further information http://www.irs.gov/publications/p1542/ar02.html#d0e335).

2. At NAR Mid-Winter Meeting the following CRS meetings must be attended to
receive reimbursement for the trip:

      (a) Member Welcome Reception
      (b) Chapter Presidents Forum
      (c) Regional Luncheon Meeting for RVP’s and Chapter Officers (President
          and President-Elect)
      (d) Board of Directors Meeting

Reimbursed expenses will be limited to those dates of the CRS Meetings
including days necessary to get to and from the location of the meetings.
Exceptions must be approved by the Lone Star Executive Committee prior to the
meetings

3. At NAR Convention and Expo the following CRS meetings must be attended
to receive reimbursement for the trip:

      (a)Chapter Leadership Orientation
      (b)Member Welcome Reception
      (c)Chapter Presidents Leadership Forum
      (d)Regional Lunch Meeting for RVP’s and Chapter Officers (President &
         President-Elect)
      (e)Board of Directors Meeting

Reimbursed expenses will be limited to those dates of the CRS Meetings
including days necessary to get to and from the location of the meetings.
Exceptions must be approved by the Lone Star Executive Committee prior to the
meetings.

4. The officers may be reimbursed to attend the following meetings/events:



                                                                                21
       (a)President—TAR Winter Meeting, TAR Convention and Expo, NAR Mid-
       Winter Meeting, NAR Convention and Expo, Lone Star CRS Installation,
       TAR Chairman’s installation at Fall Convention and any other meetings
       approved by the Lone Star Board of Directors.

       (b)President-Elect— TAR Winter Meeting, TAR Convention and Expo,
       NAR       Mid-Winter Meeting, NAR Convention and Expo, Lone Star CRS
       Installation,
       Leadership Training in Scottsdale and any other meetings approved by
       the Lone Star Board of Directors.

       (c)Treasurer—TAR Winter Meeting, TAR Convention and Expo, NAR Mid-
       Winter Meeting, NAR Convention and Expo, Lone Star CRS Installation,
       Other meetings approved by the Lone Star Board of Directors.

       (d)Secretary—TAR Winter Meeting, TAR Convention and Expo, NAR Mid-
       winter Meeting, NAR Convention and Expo, Lone Star CRS Installation,
       Other meetings approved by the Lone Star Board of Directors.

       (e)Immediate Past President—TAR Winter Meeting, TAR Convention and
       Expo, Lone Star CRS Installation, Other meetings approved by the Lone
       Star Board of Directors.

5. Reimbursement for expenses for a meeting/event may be paid for prior to the
meeting/event. Any events reimbursed prior to the event but not attended must
immediately be reimbursed to Lone Star. For reimbursement after attending a
meeting/event, the Request for Reimbursement form must be submitted within 60
days after the meeting/event in order to be reimbursed.

6. Total expenditures for each officer must not exceed the budget allowed for
that officer’s travel during the year without Lone Star Board of Directors approval.
All reimbursements approved must be for CRS events unless otherwise noted
and approved.




                                                                                 22
                   INCOME AND EXPENDITURES

                          SOURCES OF INCOME

The primary source of income is membership dues.

Any events held by the Chapter or a Region where there is a “fee to attend,” all
members shall be expected to attend if they have made a reservation and a
“guarantee” is required by Lone Star. All payments shall be made either by credit
card or a check received PRIOR to the guarantee being made by the Chapter or
the Region. Credit shall not be extended to the member by the Chapter unless in
writing and signed by the President or the Treasurer. Non payment of a
reservation where a “guarantee” was required of the Chapter or the Region will
result in the member’s non-payment being brought before the Board of Directors.




              REIMBURSEMENT AND REFUND POLICY

Policy for reimbursement and cancellation of any reservations must be clearly
stated on all inviations and registration forms.

    PROCEDURE FOR REIMBURSEMENT AND PAYMENT OF
             AUTHORIZED EXPENDITURES

No reimbursement shall be made without the appropriate receipts and the
attached reimbursement form properly completed, dated and signed and the
event clearly identified. (Sample copy of form attached).
The President and Treasurer will act as the signatories.
The Treasurer shall approve any reimbursement requests prior to payment,
without exception. The Treasurer’s reimbursement requests shall be approved by
the President.

The payment of any budgeted line item shall be limited to that specific amount.
Should the expense projected exceed the budgeted amount, then the Executive
Committee must approve.




                                                                                23
Request for Reimbursement                    Lone Star CRS Chapter/Jack Ballou
                                             P. O. Box 843
                                             Arlington, TX 76004-084
                                             Fax:     817-468-8744
                                             Office: 817-468-2757
                                             E-Mail: jackballou@bizmatchdallas.com

Reimburse to:
NAME ______________________________________ DATE(S) OF EXPENSE____________________

ADDRESS____________________________________ PURPOSE OF EXPENSE___________________

C/S/Z_________________________________________________________________________________

PHONE________________________________________FAX___________________________________

         ITEM            Sun   Mon     Tue       Wed      Thur      Fri       Sat     Total
   Attach receipts for                                                               Expenses
       Expenses

 Lodging


 Breakfast


 Lunch


 Dinner


 Tips

 Personal Auto

 Curremt IRS allowable

 Air Fare


 Parking/Tolls


 Taxi/Shuttle


 Materials/Handouts


 Awards


 Other

 Other

 Other

 Total



                                                                                    24
              I certify this statement as accurate for actual and necessary association expenses


Signed___________________________________________________________________Date___________________
                      NOTE: Only one budget line item per reimbursement request
 For Office Use Only: Approved by:                                      Budget Line Item #
     Please mail original Request for Reimbursement with receipts to Lone Star Chapter and make a copy for
                                                  your files




                                                                                                        25
                               MEMBERSHIP

    PROCEDURES FOR JOINING LONE STAR CRS CHAPTER

Designated and Non Designated members of the Council of Residential
Specialists residing in or having a place of business within the jurisdiction of the
Chapter, or place of business in an area which is not within the assigned
jurisdiction of any Chapter, shall be eligible for Chapter Membership, provided
that Designated and Non-Designated members shall be members of the National
Association of REALTORS® and the Council of Residential Specialists.

DESIGNATED MEMBERS
Paid CRS Designees shall be designated members and shall enjoy all rights and
privileges of Membership including the right to hold office and to vote.

NON DESIGNATED MEMBERS
Non-Designated Members shall consist of General Members and Candidate
Members of the Council and the National Association of REALTORS®. They
shall enjoy all of the rights and privileges of membership as established by the
Board of Directors for Non-Designated Members except that they may not hold
the position of an Officer of the Chapter or vote on amendments to the Articles of
Incorporation or the Bylaws of the Chapter.

BILLING
Billing will be done by the Council of Residential Specialists in conjunction with
the National Optional Dues Billing Program.

Anyone becoming a member after the National billing has ended will need to
forward their payment to the Lone Star CRS Chapter address posted on the
website www.LoneStarCRSChapter.com.

PAYMENT
Dues shall be payable on or before March 31st of each year except as otherwise
authorized by the Board of Directors.

Any Member failing to make payment by March 31st shall be terminated as a
Member automatically and without further notice.


             DUES BILLING POLICY AND PROCEDURES

Annual dues to be a member of the Lone Star CRS Chapter will be initially billed
by the Council of Residential Specialists. Dues notices will be sent to each paid
member of the preceding year.
The membership year is from January 1st to December 31st.


                                                                                 26
The Lone Star CRS Chapter dues are $65.00 per year.
Dues may be paid directly to Lone Star CRS. The Treasurer, Membership Chair
and Council will be notified and payment will be forwarded to the Lone Star
Chapter CPA.
Any member having a check returned for insufficient funds or for any other
reason will incur a handling charge in the amount of $25.00. This policy shall be
stated on the application for Lone Star memership.
Dues payments received January to June will be in the full amount for annual
dues. Dues payments received between July and September will be one-half the
full amount for annual dues. Dues payments received anytime between October
to December will be the full annual dues amount but will cover the remaining
balance of the year and pay in full for the following year. No monthly prorations
shall apply.
Any member who has been billed for annual dues initially in October and billed a
second time on February 1st and whose dues remain unpaid will be dropped
from the membership rolls on March 31st and may not appear in the current
membership on-line directory.


                               PUBLICATIONS

                                 NEWSLETTERS

Newsletters are produced and distributed to the membership.
The mailing list will generally be, but not limited to, all Lone Star CRS Chapter
members, the Director of Chapter and Regional Programs at the National
Council, the Council Regional Vice President, Texas CRB Chapter President
and the Texas WCR President.
Additional newsletters shall be printed and used for the following purposes:
 Used in mail out packets to new members and/or inquiries for information
about the Lone Star CRS Chapter.
   Used to enclose with Lone Star CRS letter of solicitation to GRI graduates.
   Used at any Lone Star CRS exhibit booths

The secretary will file a copy of each Newsletter with Lone Star and the CRS Council.




                                                                                        27
                       FINANCIAL PROCEDURES

                                 INTRODUCTION

The Lone Star CRS Chapter is understandably concerned about fulfilling its
fiduciary role of insuring proper oversight, safeguarding, processing and
expenditure of the funds entrusted to it and the regions by members and others.
Certainly, this is a critical matter and the officers and directors take it seriously as
evidenced by their adoption of the Regional Financial Procedures.

The delegation of check-writing and deposit-making to the regions presented a
challenge. The question was: “Can Lone Star CRS Chapter maintain proper
oversight, safeguarding, processing and expenditure of funds if the regions do
their own check-writing and deposit-making?” It was concluded that the fiduciary
responsibility could be fulfilled with proper policies and procedures. Frequently
CPAs use the term “Internal Controls” which would be applicable here. Here are
some of the procedures:

   1. The Chapter accounting system, including regions, will be maintained at Chapter
   2. Complete documentation supporting all transactions will be maintained at
      Chapter
   3. Require two signatures on all checks
   4. All bank statements, Chapter and regions, be received and reconciled by CPA
   5. Chapter have signature authority on all accounts
   6. Proper approval of expenditures
   7. Budgets be prepared and used
   8. Accounting and financial reports be provided to executive committee, board of
      directors, regional leaders and CRS National.

SUMMARY STATEMENT
The Lone Star Chapter CPA is expected to maintain a complete system of
accounting and records for the Chapter and its regions. Therefore, the CPA
must have copies of all documentation related to checks and deposits.


                       Regional Financial Procedures

   1. Each Region will submit a proposed budget for the Region to the
      Chairman of the Budget Committee 2 weeks prior to the committee
      meeting. The CPA will provide the Regions with a sample form for
      completing the proposed budget. The Regional budget is a part of the
      Lone Star Budget and will be approved by the Lone Star Board of
      Directors.




                                                                                     28
   2. At the beginning of each year, the CPA will send the Regional Directors
      and Managers of Finance for that year signatory forms required by the
      bank. It is imperative that they be executed and returned to the CPA
      immediately in order for the Region to be able to conduct their financial
      business. Two signatures are required on each check written for the
      Region. Each Region will be in charge of their funds with oversight and
      review provided by the CPA and Lone Star Treasurer.

   3. The Manager of Finance for the Region will approve all expenditure
      requests and forward them (with all documentation) along with copies of
      the checks written and any deposits made that month (with all
      documentation) to the CPA. This documentation must reach the CPA by
      the fifth of the Month for the preceding month in order for the reports to be
      distributed by the fifteenth of the month. The CPA will provide a form that
      will be completed and attached to the documentation above and returned
      by the Manager of Finance. The Regional “Request for Reimbursement”
      form with appropriate receipts, properly completed, dated, signed and the
      event clearly identified should be required by the Region for
      reimbursement. (Sample Copy Attached—Exhibit B).

   4. The Associate Director and Manager of Finance shall approve any
      reimbursement request payable to the Regional Director that is (a) not a
      budgeted line item or (b) exceeds the budgeted amount of a line item.

   5. The CPA will reconcile the bank statement for the Regions, complete the
      Regional Financial Report and send out the Financial Reports by the
      fifteenth of the Month for the preceding month.

   6. In the event a Regional Member performs a function for the Lone Star
      Chapter, such as purchasing decorations for a Lone Star meeting, etc.,
      the procedure for submitting a “Request for Reimbursement” to Lone Star
      is as follows:

          a. The Request for Reimbursement form and receipts are sent to the
             CPA by mail, e-mail, or fax.
          b. The CPA e-mails or faxes the Request for Reimbursement and
             receipts to the Lone Star Treasurer for approval.
          c. The CPA cuts the check for the reimbursement
          d. The President and the Treasurer sign the checks and mail to
             recipient.

ISSUES
Following are deficiencies that have been observed in policies and procedures.
No one region failed in all of these items nor did any one region fail every month
on any items. This is just a comprehensive listing of deficiencies currently being
noted:



                                                                                29
     1. Inconsistent use of Request for Reimbursement form
     2. Not providing copies of deposit slips to CPA
     3. Deposit slips not being completed properly
     4. Not providing copies of checks included in deposits to CPA
     5. Generic credit card authorization form used instead of Lone Star Chapter
        form
     6. Credit card authorizations with incomplete information
     7. Illegible credit card authorizations


                                  DEPOSITS

1. Endorse checks. Proper endorsement:
                           FOR DEPOSIT ONLY
           Acct Name: (example Lone Star Chapter: Dallas CRS)
                        Acct #_________________

2. List the checks on each deposit slip (called “Deposit Ticket” by Chase).
3. Make a copy of the deposit slip for the CPA.
4. Make a copy of all the checks included in the deposit for the CPA.
5. Make a copy of the receipt received from the bank for the CPA
6. The purpose (Chapter With A Heart, luncheon, etc) should be noted for each
   check.
7. Before copying for CPA, organize documentation in this order:

     A. Deposit slip
     B. Checks included in the deposit (Do not mix copies of checks for one
        deposit with checks for another deposit.)


NOTE
Deposits are posted to the accounting system using the date on the deposit slip,
not using the day the deposit is taken to the bank.




CAUTION
Payees should be verified on all checks received and deposited. If a check is
going to be deposited in a CRS region checking account, it must be clear in the
way the payee is written on the check that it is intended to be for the CRS region.
For example, if someone writes “Habitat For Humanity” on the check as payee, it
cannot be deposited into the CRS account. The bank is likely to reject it. Since
there is another actual organization with that name, the bank would be within its


                                                                                30
rights to reject the check. What if a check is received with “Chapter With A
Heart” as the payee? The bank would probably accept the check but, even
though that is the name of a CRS program, the bank could reject the check
because neither CRS nor the region name is included as payee.


COMMON PROBLEMS
  1. Checks not listed on deposit slips
  2. Copies so disorganized that checks cannot be matched to correct deposit
     slip
  3. Purpose for checks not clear


                                  CHECKS

1. Prepare check
2. Obtain two signatures
3. Make a copy for CPA, if possible (if standing at a cash register to pay for
   something, for example, perhaps it would not be possible to make a copy).
4. Obtain complete documentation to support the check—receipt, invoice, etc.
5. For reimbursements to CRS members, obtain a completed and signed
   Request for Reimbursement accompanied by receipts for items included in
   the request.
6. Write check number on each receipt, invoice etc.
7. Before copying for CPA, organize documentation in this order:

   A. Copy of check (if a copy is not available, insert a sheet of paper with the
      date, amount, payee and purpose)
   B. Documentation supporting the check (Request for Reimbursement,
      receipts, invoices, etc. etc.)(Do not mix copies of documentation for one
      check with documentation for another check)

8. Make copy of documentation for CPA
9. For reimbursements to members, obtain a completed and signed Request for
   Reimbursement accompanied by receipts for items included in the request.


COMMON PROBLEMS
  1. No copies of checks
  2. Documentation for one check mixed with documentation for another check
  3. Documentation cannot be matched to a check
  4. Incomplete or no documentation provided to CPA




                                                                              31
               REQUEST FOR REIMBURSEMENT (R4R)

For payments to members, the R4R form should be used:

1. A R4R from the Regional Director should be reviewed, approved and signed
   by the Manager of Finance.
2. A R4R from the Manager of Finance should be reviewed, approved and
   signed by the Regional Director
3. A R4R from another member should be reviewed, approved and signed by
   either the Regional Director or Manager of Finance.
4. A R4R from the Regional Director that is not a budget line item or exceeds
   the budgeted amount of a line item should be reviewed, approved and signed
   by the Deputy Director and the Manager of Finance.
5. A R4R must include receipts and other documentation needed to fully explain
   and support each item included in the request.
6. EXTREMELY IMPORTANT: The documentation must be clearly matched to
   the R4R. Make sure that each specific amount entered on the R4R can be
   found in the documentation. This may involve nothing more than circling a
   number on a receipt. But, if for example, you are asking for reimbursement
   for only a portion of the amount on a receipt, make a notation on the receipt to
   indicate the specific amount you are requesting to be reimbursed.
7. Make copy of the request and all supporting documentation for the CPA.


NOTE
Bottom line of the form (“For Office Use Only”) must be complete.


CAUTION
Be sure to use current year R4R form. Each year the form is updated to reflect
the IRS-approved auto per-mile reimbursement rate.


PROBLEM AREAS
  1. Incomplete or no documentation
  2. Amounts on R4R cannot be matched to documentation.
  3. Purpose for expenditures unclear (Use separate R4Rs to extent
     necessary so purpose is clear or include additional clarifying information.)
  4. R4R not approved




                                                                                32
                             ACTIVITY REPORT

At the end of each month, an Activity Report should be sent to the CPA:

   1. The form is in Excel format and can be completed and emailed as an
       attachment or printed, completed and faxed.
   2. List all checks dated in the month.
   3. List all checks voided in the month.
   4. Indicate the payee exactly as the check was written.
   5. Provide explanation including who, what, when, where, why for each
       check.
   6. List all deposits using the date on the deposit slip, not the date on the
       receipt received from the bank.
   7. Clearly indicate the purpose for each deposited check so the CPA will
       know how to post the deposit correctly.
   8. When complete, compare the activity report to the previous month’s report
       to verify that no checks or deposits have been omitted.
   9. Send the report to the CPA by the 5th of the following month.
   10. Attach copies of all checks and all receipts, invoices, Request for
       Reimbursement and other supporting documentation.
   11. Attach copies of all deposits along with copies of all checks included in the
       deposit.


NOTE
Credit/debit card receipts are NOT sufficient documentation because they do not
itemize what was purchased. Actual receipts include intemizations of what was
purchased and should always be provided instead of credit card receipts.

SUMMARY GUIDELINE
Explanations and supporting documentation should answer the questions: WHO,
WHAT, WHEN, WHERE, WHY.

PROBLEM AREAS
  1. Report not sent to CPA
  2. Report not sent to CPA timely
  3. No documentation sent to CPA
  4. Incomplete documentation sent to CPA
  5. Deposits omitted from the report
  6. Checks omitted from the report




                                                                                 33
                    CREDIT CARD AUTHORIZATIONS

Lone Star CRS Chapter is set up to process credit card authorizations for both
the Chapter and regions for luncheons, dues payments, special events etc.:

   1. Use custom Lone Star Chapter form. DO NOT USE generic forms.
   2. Information should be printed to help insure that it is legible.
   3. Once signed, the forms must be VERY CAREFULLY REVIEWED to
      insure that they are complete and legible.
   4. After making sure the forms are complete, signed and legible, send to
      Chapter CPA for processing. FAX copies are frequently poor quality so
      the preferred method of sending is to scan and email.

Upon receipt by the CPA:

    1. The authorizations are processed.
    2. The funds are electronically deposited into the Chapter checking account.
    3. Checks are prepared to transmit from Chapter to the regions the funds
       represented by the authorizations.
    4. Region deposits the Chapter check into region checking account.


PROBLEM AREAS
  1. Information is illegible.
  2. Information is missing.
  3. Purpose for the charge is not stated.
  4. Generic forms are sometimes used.


                             BANK ACCOUNTS

Each region has its own Chase Bank checking account. The Chapter CPA works
with a bank officer to administer the accounts:
    1. The Regional Director and the Manager of Finance are approved region
       signers on the region accounts.
    2. The CPA obtains from the bank the signature forms required when
       authorized signers change.
    3. The signature forms are sent to the signers for their signatures.
    4. After the signers’ signatures are obtained on the form it is sent to the Lone
       Star CRS Chapter president for signing.
    5. After all signatures are on the form, it is returned to the bank.




                                                                                 34
Other information about the accounts:
   1. Supplies of checks are retained by the CPA.
   2. When a new supply of blank checks is needed by a region, the CPA sends
       the supply requiring the recipient to sign a form acknowledging receipt of
       the blank checks.
   3. Bank statements are sent directly to the CPA by the bank.
   4. The CPA reconciles the bank statements.
   5. A copy of each bank statement and reconciliation are provided to each
       region.

In order for the bank to set a person up as a signer, the person has to provide to
the bank the following information:
    1. Name
    2. Address
    3. Telephone
    4. Social Security number
    5. Sample signature
    6. Copy of driver license

The above personal information is required by the bank due to changes in
banking regulations adopted as the result of September 11, 2001.

This information can be provided to the bank in either of two ways:
   1. Member can complete and email back to the CPA a form that includes all
       of the information. The CPA will deliver the information to the bank.
   2. Member can go to a local Chase Bank branch and provide the information.
       CPA will provide contact information to the member for the Chase Bank
       officer in Arlington, TX to whom the member’s local branch should send
       the information.

The CPA has a policy of destroying the personal information once it has been
provided to the bank.

NOTE
The CPA is the contact person with Chase Bank for all Chapter and region
accounts. Any banking matter should be referred to the CPA.




                                                                               35
      MEMBERSHIP APPLICATIONS AND DUES PAYMENTS

The procedure for processing applications and payments received by regions:

   1. Applications and dues payments received by a region should be
      forwarded on a timely basis to the Lone Star CRS Chapter Membership
      Chairman.
   2. After the Chairman completes her/his processing, the application and
      check are forwarded to the Chapter CPA for processing.
   3. The dues payments are deposited into the Chapter checking account.
   4. A check is then issued to the region for its share of the dues payment
      received by Chapter.
   5. Region deposits the Chapter check into the region checking account.
   6. Applications for CRS National membership should be sent directly to CRS
      National from the region.

Three basic guidelines:

   1. Regions should NEVER deposit dues checks in a region bank account.
   2. Regions should NEVER send applications and dues payments directly to
      the Chapter CPA.
   3. Regions should ALWAYS send CRS national membership applications
      and dues payments directly to national.


NOTE
Inquiries as to whether or not a person is a member of the Lone Star CRS
Chapter can be addressed to the Lone Star Chapter membership chairman.


                          TAX EXEMPT STATUS

FEDERAL
Lone Star CRS Chapter has exempt status under the federal internal revenue code:

   1. Under Section 501(c)(6) ---Business Leagues, etc..
   2. The organization is exempt from paying federal income tax.
   3. Gifts to the organization are NOT deductible for federal income tax
      purposes. Here is a quote from an IRS publication discussion of
      “Business Leagues”: “Contributions to organizations described in this
      section are not deductible as charitable contributions on the donor’s
      federal income tax return”.




                                                                               36
   4. There are different types of exempt organizations under the federal
      internal revenue code. Not all are allowed to receive deductible gifts.
      Generally, this privilege is restricted to those organizations that are
      “organized and operated exclusively for charitable, religious, educational,
      scientific, or literary purposes, or for the prevention of cruelty to children
      or animals” (excerpt from IRS Publication 78).

TEXAS
Lone Star CRS Chapter exempt from one Texas tax but not exempt from
another:

   1. The organization is exempt from the Texas Franchise Tax.
   2. The organization is NOT exempt from the Texas Sales and Use Tax.
      Here is an excerpt from the original letter exempting the organization from
      the franchise tax: “Although the corporation is now exempt from the
      payment of the franchise tax, it does not qualify for exemption from the
      limited sales, excise and use tax when purchasing taxable items or
      services. Professional and social groups, cemeteries, homeowners
      associations and other like organizations do not meet the requirements for
      sales tax exemptions.”

Under Texas sales tax regulations there are provisions for obtaining exemption
when items are purchased for resale. This would require that Lone Star Chapter:

   1. Apply for and receive Sales Tax Permit number
   2. File quarterly sales tax returns with the Texas Comptroller of Public
      Accounts




                OTHER CHAPTER INFORMATION

        CRS COUNCIL REGIONAL VICE PRESIDENT (RVP)

The CRS Council Regional Vice President (RVP) acts as a liaison between the
CRS Council and the Lone Star Chapter.
The CRS Council Regional Vice President normally attends one Lone Star
Chapter General Membership meeting per year.
It shall be the policy of the Lone Star CRS Chapter to fully cooperate with the
Regional Vice President and timely provide any documentation, data or records
that may be needed by the Regional Vice President. The Lone Star CRS Chapter
shall keep the RVP informed of its activities and extend a cordial invitation to
participate in all Chapter meetings and social events or activities.


                                                                                 37
The Regional Vice President shall be placed on the general mailing list of the
Chapter and shall receive from the Chapter the following information:
  Copy of all newsletters
  Copy of flyers on all CRS courses held
  Copy of all Chapter minutes
  Copy of Chapter budget
  Copy of any proposed changes to Bylaws or Policy & Procedures Manual
  Copy of ads placed
  Update and plans for Chapter With a Heart activities




 Executives Standards of Conduct for CRS Chapter Leadership
                    (Refers to Officers, Board, Directors and Staff)

As a CRS Officer, Executive and/or staff person, I pledge myself to:

1. Maintain the highest standards of personal conduct.

2. Actively promote and encourage the highest level of ethics within the industry or
   profession my association represents.

3. Maintain loyalty to CRS and pursue its objectives in ways that are consistent with
   the member’s interest.

4. Recognize and discharge my responsibility and that of my Chapter to uphold all laws
   and regulations relating to my Chapter's policies and activities.

5. Strive for excellence in all aspects of management.

6. Use only legal and ethical means in all CRS activities.

7. Serve all members of CRS impartially, provide no special privilege to any individual
   member, and accept no personal compensation from a member, except with full
   disclosure and with the knowledge and consent of the Board of Directors.

8. Maintain the confidentiality of all privileged information entrusted or known to me by
    virtue of my office.

9. Refuse to engage in or countenance activities for personal gain at the expense of
   CRS, its industry or profession.

10. Refuse to engage in or countenance discrimination on the basis of race, sex, age,
    religion, national origin, sexual orientation, or disability.



                                                                                        38
11. Always communicate CRS internal and external statements in a truthful and accurate
    manner by assuring that there is integrity in the data and information used by CRS.

12. Cooperate in every reasonable and proper way with other CRS executives, and work
    with them in the advancement of the profession of association and Chapter
    management

13. Use every opportunity to improve public understanding of the role of Chapters.

This Code of Standards of Conduct for members of the Council of Residential
Specialists Executives and staff has been adopted to promote and maintain the highest
standards of association service and personal conduct among its members and staff.
Adherence to these standards is expected from members and staff of CRS, and serves
to assure public confidence in the integrity and service of association executives.

Narrative description of code provisions:

1. Maintain the highest standards of personal conduct. As with an elected official, a
Chapter officer/executive's personal conduct is held up to public scrutiny due to the dual
obligation to serve both the Chapter's members' interests as well as the public's
interests. This fiduciary standard requires the Chapter officer/executive to be a leading
citizen of the community. Maintenance of this code requires extraordinary moral
turpitude on the part of the Chapter officer/executives and personnel.

2. Actively promote and encourage the highest level of ethics within the industry
or profession my Chapter represents. Chapter officers/executives fulfill an important
leadership role within the industry or profession they represent and within society at
large. In this role, they have the opportunity and the obligation to enhance the ethical
awareness of their members both actively through the promulgation of ethical concepts
at every appropriate opportunity, and implicitly, by example.

3. Maintain loyalty to the Chapter, and pursue its objectives in ways that are
consistent with the public interest. A Chapter officer/executive, as well as the staff,
has a primary and fundamental responsibility to loyally serve the interests of the
Chapters and the members of the Chapter. At the same time, however, the
officer/executive has a responsibility not to promote activities contrary to the public good.
Where a Chapter officer/executive believes that the direction of the Chapter is in conflict
with the public interest, there is a responsibility to notify the members of this opinion;
and, should the conflict become irreconcilable, the officer/executive has a responsibility
to maintain individual integrity and act to protect the public interest

4. Recognize and discharge my responsibility and that of my Chapter to uphold all
laws and regulations relating to my Chapter's policies and activities. An
officer/executive has a responsibility to be familiar with the basic principles of law and
regulation which affect the Chapter. As a leader of the Chapter, there is a responsibility
to help members understand the legal framework within which they operate in the
Chapter, and to make sure that all policies of the Chapter are formulated, and all
activities are conducted within this framework.



                                                                                          39
5. Strive for excellence in all aspects of the management of my Chapter. Chapter
officers/executives have a responsibility to keep current with the best thinking in the field
of Chapter management and to apply their best management ability in all of the affairs of
the Chapter.

6. Use only legal and ethical means in all Chapter activities. Misbehavior or
inappropriate activity on the part of an officer/executive reflects badly on the Chapter
Leadership position as a whole and can damage the credibility of all CRS Chapters and
their members. This is particularly important and sensitive when a Chapter is attempting
to influence legislative, regulatory or judicial bodies. Chapter officers/executives have a
responsibility to understand the boundaries of appropriate behavior in efforts to influence
these bodies and should stay within these parameters and take steps to assure that
members stay with them.

7. Serve all members of my Chapter impartially, provide no special privilege to any
individual member, and accept no personal compensation from a member, except
with full disclosure and with the knowledge and consent of my association's
governing board. By virtue of position, officers/executives may find themselves in a
position to grant special favors to members, vendors, and others. Chapter
officers/executives have a responsibility to make the best possible management
decisions in the interest of the Chapter without regard to personal or other interests.
Therefore, officers/executives should take special care to avoid either the fact or the
appearance of a personal interest in decision making. Chapter officers/executives have
a responsibility to represent the interests of all members impartially and should avoid
incurring an obligation to a single individual or some fraction of the membership.

8. Maintain the confidentiality of privileged information (including membership
data) entrusted or known to me by virtue of my office. Chapter
officers/executives frequently have access to privileged information. When members
call on the Chapter for advice or counsel in dealing with problems or opportunities;
when the Chapter conducts special surveys; when the Chapter officer/executive
engages in personal conversations with officers, directors, or members; the
information gained should be held in confidence. If Chapter officers/executives find
themselves the unwilling recipients of information that they feel they cannot in good
conscience hold in trust, they should remove themselves from the source of that
information.

9. Refuse to engage in or countenance activities for personal gain at the expense
of my Chapter or its industry or profession. A wide variety of activities are suggested
by this proscription. Moonlighting (for staff) without the permission of the Chapter--
particularly in areas where it could be perceived that the secondary employment is in
conflict with the interest of the primary employer, i.e., the Chapter--would be one
example of an unethical mode of behavior prohibited by this section. Soliciting or
accepting special favors from suppliers to the industry while representing an employing
Chapter should be measured in the context of proprietary and best interests of the
Chapter.




                                                                                          40
10. Refuse to engage in or countenance discrimination on the basis of race, sex,
age, religion, national origin, sexual orientation, or disability. In principle and in
practice, CRS values and seeks diverse and inclusive participation within the field of
Chapter management and looks to its members to uphold the same values. Chapter
officers/executives should promote involvement and expand access to leadership
opportunities, regardless of race, ethnicity, gender, religion, age, sexual orientation,
nationality, disability, appearance, geographic location, or professional level.

11. Always communicate Chapter internal and external statements in a truthful
and accurate manner by assuring that there is integrity in the data and information
used by the Chapter. The essence of effective communication is credibility. The
Chapter officer/executive has a responsibility to maintain credible lines of communication
both within the Chapter and between the Chapter and its publics. All communications
should represent honest, unimpeachable statements of fact, and opinions should be
clearly demarcated.



12. Cooperate in every reasonable and proper way with other Chapter
officers/executives, and work with them in the advancement of the position of
Chapter management.

Theodore Roosevelt said "every man owes a part of his time and his money to the
profession which supports his way of life." Chapter officers/executives have an ethical
responsibility to work cooperatively with other Chapter officers/executives both in the
interest of the profession itself and in the interest of establishing a model of cooperative
behavior for society at large. Chapter officers/executives who do not actively take part in
the affairs of their own professional Chapter are in a weakened posture to influence their
own members to participate in their Chapters.

13. Use every opportunity to improve public understanding of the role of
Chapters. The role of Chapters in our society is little known or understood. Yet, the
contributions Chapters make, and the impact they have, are extremely significant. All
too often, the public only learns of a Chapter’s activities in some negative way. Chapter
officers/executives should be ambassadors to the general public and work to improve its
understanding of the constructive role played by Chapters/associations and Chapter
officers/executives.




                                                                                           41
STANDARDS OF CONDUCT
ACKNOWLEDGEMENT FORM

Background
The conduct and ethical behavior of a Chapter’s Officers, Board of
Directors and staff set the tone for the conduct and ethical behavior of
the Chapter’s volunteers and members. For this reason, the conduct
and ethical behavior must be beyond reproach and free of any
impropriety. The Chapter officer/executive is responsible for creating an
environment that fosters the highest level of ethical and accountable
behavior at every level of the organization. In this environment,
standards of conduct and ethical behavior that exceed legal
requirements are the norm.

Policy Statement
The Council of Residential Specialists and CRS Chapters believe that a
CRS Chapter’s officers/executives have a responsibility to demonstrate
the highest standards of professional and personal conduct, and to
foster the same in both volunteers and members, in order to protect the
integrity of the Council and Chapters and to foster respect for both the
Council, its leaders and its staff.


Your signature below indicates you have read and understand the CRS
Chapter Officer/Executive Standards of Conduct and agree to conduct
yourself in accordance with the standards as set forth in that document.

Name: _____________________________________

Chapter: ______________________________________
Date: ______________




                                42
                                       Harassment Policy
Harassment of any type (particularly sexual, religious, ethnic, sexual orientation, etc.) is
inappropriate. Therefore, any member of the Council may be reprimanded or removed from a
committee, appointed or elected leadership position, for harassment of a Council member or
employee. The discipline to be imposed shall be determined by the Council's Executive
Committee after an investigation, in accordance with established procedures and after
consultation with legal counsel.

Any elected officer of the Council may be reprimanded or removed from office for harassment of
a Council member or employee. The discipline to be imposed shall be determined by the
Council's Executive Committee, after an investigation in accordance with established
procedures and after consultation with legal counsel. If the recommendation is to remove the
elected officer from office, the officer will be given the opportunity to resign. If he or she refuses
to resign, the report from the investigatory team will be provided to the Board of Directors for
final determination. The Board of Directors may remove the officer from office by a two-thirds
vote. Harassment is illegal conduct and is contrary to the policy of the Council of Residential
Specialists. Each and every member, elected officer or employee is responsible for assuring
that they do not engage in any form of harassment or any conduct which could be viewed as
harassment.

       Harassment includes:
       1) Unwelcome sexual advances;
       2) Unwelcome requests for sexual acts or favors;
       3) Other verbal or physical conduct that creates an intimidating, hostile or offensive
          environment.

Complaint Procedure
Any elected officer, Council member or employee who believes he/she has been a victim of
harassment by any other elected officer, Council member, or employee should bring the
problem to the attention of any of the following individuals:

       1) Member of the Executive Committee;
       2) Council Attorney
       3) Chief Executive Officer

The complaint does not have to be in writing, but it is helpful if details of dates, times, places
and witnesses, if any, to the harassment can be provided.

Complaint Investigation and Confidentiality
All complaints will be investigated promptly by a team comprised of the CRS President Elect,
Council Attorney and Chief Executive Officer. In addition, the Council may engage an outside
independent investigator to work with the investigatory team. If the President Elect or CEO is
subject of complaint, they shall be replaced by the CRS President.

The identity of the individual making the complaint as well as the identity of the individual
accused of harassment will be kept confidential to the extent possible. Information regarding
the charge of harassment and the investigation of that charge will not be made known to anyone
who is not directly involved either as a party, a witness, a member of the investigatory team, or
the Chief Executive Officer. Witnesses interviewed will be provided only such information as is
necessary to elicit from them their observations and other relevant information.




                                                 43
During the investigation, both the complainant and the accused will be provided a full
opportunity to tell their side of the story. Witnesses identified by the complainant or the accused
will also be interviewed. Upon completion of the investigation, the investigatory team will
prepare a written report of its findings and recommendations for the Executive Committee.
Authority for the final resolution of all charges and the determination of appropriate sanctions
rests with the Executive Committee and/or Board of Directors. If the matter has to be brought
to the level of the Board of Directors, the Board will call an Executive Session to deal with the
issue and ask that the confidentiality of the matter be honored.

Discipline
Harassment is a serious offense and any elected officer, Council member or employee who was
judged to be guilty after being investigated, may be reprimanded or removed from office,
committee membership or employment.
In the event a complaint of harassment is found to be totally and completely without basis,
appropriate disciplinary measures may be taken against the individual who brought the
complaint forward.


                                 CONFLICT OF INTEREST POLICY

                   COUNCIL OF RESIDENTIAL SPECIALISTS CRS CHAPTERS


                                                 I. Policy

It shall be the policy of the Chapters of the Council of Residential Specialists (the Council) that no
member, while serving the Chapter in a leadership capacity, as an Officer, a Director, a Committee Chair,
Committee Vice Chair, Committee Member, or in another type of leadership capacity (defined as Chapter
Leadership), will take personal advantage of his or her leadership role by allowing a situation to exist that
may be construed as a conflict of interest situation.

                                                II. Purpose

It has been the intent of the Chapters and of the Council of Residential Specialists since its inception to
carry on its activities in accordance with the highest ethical standards. Adoption of this Policy by the
Chapter’s Board of Directors is, therefore, a reaffirmation of the Chapter’s intent that those holding
appointed leadership positions practice the highest ethical standards and give undivided loyalty to the
Chapter/Council and its goals. Any activities which do not serve the best interest of the Chapter/Council
or which favor the personal advantage of another person or corporation are inconsistent with the duties
and responsibilities owed to the Chapter/Council.

                                          III. Practice/Procedure

It is therefore resolved that:

1.      All members of Chapter Leadership shall scrupulously avoid any conflict between their own
        interests and the interests of the Chapter and Council of Residential Specialists (hereinafter
        “Conflict of Interest”) when acting on behalf of the Chapter in their representative capacities. In
        determining the interests of a member of Chapter Leadership consideration shall include the
        financial and personal interests of the member, the member’s spouse, children, siblings and
        parents, and any trust, corporation or partnership in which any of the foregoing persons have a
        financial interest.




                                                     44
2.   A Conflict of Interest would include, but not be limited to, direct or indirect interests of the
     member of Chapter Leadership in a company, service or product which could be affected by a
     decision of a Chapter Board, Committee, or other Chapter governing body; direct or indirect
     interests of the member of Chapter Leadership in a company or product which is in competition
     with a company, service or product which could be affected by a decision of a Board, Committee,
     or other Chapter governing body; acceptance of any gift, entertainment, services, loans, or
     promises of future benefits from any person or organization that might benefit because of the
     member of Chapter Leadership’s connection with the Chapter; and compensation in the form of
     fees or salaries from third parties if such payment results directly or indirectly from the Chapter
     Leadership Member’s work with the Council.

3.   All Members of the Chapter’s Leadership shall immediately disclose any direct or indirect
     relationships with organizations, either for-profit or not-for-profit, that may, during the member’s
     term of service, be involved with the Chapter in a formal or informal capacity. Examples of such
     relationships may include, but not be limited to employer-employee relationships, governance
     relationships, shareholder relationships, contractor-contractee relationships, etc.

4.   All Members of the Chapter’s Leadership shall immediately disclose all forms of compensation
     received during their term of service from the Council or one of its chapters or other entities
     within the National Association of REALTORS® family received, directly or indirectly, for any
     reason whatsoever.

5.   In the event any member of Chapter Leadership has a Conflict of Interest as described in this
     Policy or may stand to derive, directly or indirectly, a personal gain or benefit from a transaction
     either entered into or not entered into by the Chapter or any other decision by the Chapter or shall
     have any direct or indirect interest in or relationship with any individual or organization (i) which
     proposes to enter into any transaction with the Chapter for the sale, purchase, lease or rental of
     property; or (ii) which proposes to render or employ services, personal or otherwise, to or of the
     Chapter; or (iii) which may be seen as competing with the interests or concerns of the
     Chapter/Council, the member of Chapter Leadership shall as soon as possible give the Chapter
     notice of such interest or relationship and shall, thereafter refrain from voting or otherwise
     attempting to affect the decision of the Chapter relative to the matter giving rise to the Conflict of
     Interest (other than for informational purposes). Minutes of appropriate meetings shall reflect
     that such disclosure was made, and that such Chapter Leader absented him or herself from the
     discussion other than to provide requested information and vote on the matter.

     (Explanation Note: Put most simply, this means that in the case of any Conflict of Interest
     involving the Chapter and the member of Chapter Leadership or the immediate family of the
     Chapter Leadership or an organization in which the Chapter Leadership member has any financial
     interest (e.g., interest involving money, investment, credit or contractual rights), the Chapter
     Leadership member must do two distinct things: 1) he/she must fully disclose his/her interest in
     the proposed transaction; and 2) he/she must refrain from voting on or attempting to influence the
     decision of the Chapter Board concerning the merits of the transaction and the Chapter’s decision
     whether or not to participate in the transaction and/or the terms of any such participation. In a
     single sentence, in case of any such proposed “Conflict of Interests” transaction, the member of
     Chapter Leadership must fully disclose his/her interest in the proposed transaction which creates
     the conflict, and thereafter refrain from participating in the process by which the Chapter’s Board
     determines its response to the proposed transaction.)




                                                  45
        STATEMENT REGARDING CONFIDENTIALITY, COMPETITION AND
            DISCLOSURE OF POTENTIAL CONFLICTS OF INTEREST


I have been selected to serve as a member of CRS Chapter Leadership of the Council of
Residential Specialists (“the Council”).

I understand that my sources of income and financial interests and/or my business dealings with
the Chapter may create a conflict of interest or apparent conflict of interest.

I agree to disclose (1) any source of income or any financial interest I or an immediate family
member have or any direct or indirect interest in or relationship which may be directly or
indirectly affected by a decision of the Chapter and/or its Board of Directors, and/or (2) any
interest I or an immediate family member have in an organization with which the Chapter is
dealing or with which it is considering conducting business, either at the time of my service (or
when this policy is implemented) or when that information is relevant to matters under
consideration by the governing body on which I serve.

I agree that if (1) my income or other financial interest may be directly or indirectly affected by
an action or decision of the Chapter or its Board of Directors, or (2) my interest involves an
organization with which the Chapter is dealing or considering dealing, I will not vote on the
transaction under consideration and will excuse myself from the meeting while the matter is
under consideration unless the remaining members request that I share my knowledge on the
subject at hand.

At the present time, I am an employee, partner, director or officer or have a direct or indirect
interest in or relationship with the following corporations, business entities, organizations or
individuals with which the Chapter may have dealings:

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________




                                                 46
I understand that it is my responsibility to update this information if there are changes in the
impact the Chapter’s actions may have on my existing interests, in my sources of income, in my
other financial interests, in organizations with which the Chapter is considering business, and/or
in the impact the Chapter’s actions may have on my existing interests. I further understand that
the information that I provide in this statement and/or in supplements to this statement may be
provided to the Chapter and Council’s officers, agents and employees.

I further understand that in the course of my duties with the Chapter I will have access to
confidential information about the Chapter’s operations. I agree that during and after my service,
I will not disclose any such information to any person or entity, other than the officers, agents
and employees of the Chapter, except as the Chapter/Council specifically authorizes or directs
me in writing. I will observe any requirements or procedures that the Chapter may require for the
protection of the confidentiality of such information. I understand that any question as to what
information is confidential will be referred to, and resolved by, the President of the Chapter.

I HAVE READ AND UNDERSTAND THE CHAPTER’S CONFLICT OF INTEREST
POLICY.




_____________________                        _____________________________________
Date                                         Signature



Please print your name: __________________________________________________




                                                47
                                       Whistleblower Policy
    PURPOSE OF THIS POLICY: A key defense against fraud occurring in an organization is
    the availability of a means for employees and other constituents to anonymously report
    suspected wrongdoing (whistleblowing). Respondents to a 2004 survey by the Association
    of Certified Fraud Examiners (ACFE) revealed that various forms of fraud are detected 40
    percent of the time by tips, the leading method for detecting fraud.

    While whistleblower programs are not required of not-for-profit organizations, CRS believes
    that it is a prudent practice to follow. In addition, some states have adopted whistleblower
    provisions, and federal law prohibits retaliation against anyone “blowing the whistle” with
    respect to a violation of a federal law or regulation. These would include:

    ◙ Forgery or alteration of documents

    ◙ Unauthorized alteration or manipulation of computer files

    ◙ Fraudulent financial reporting

    ◙ Pursuit of a benefit or advantage in violation with the CRS conflict of interest policy

    ◙ Misappropriation or misuse of CRS resources, such as funds, supplies, or other assets

    ◙ Authorizing or receiving compensation for goods not received or services not performed

    ◙ Authorizing or receiving compensation for hours not worked




                                         CRS Whistleblower Policy
General
The CRS Code of Conduct (hereinafter referred to as the Code) requires directors, other volunteers,
and employees to observe high standards of business and personal ethics in the conduct of their
duties and responsibilities. Employees and representatives of the organization must practice honesty
and integrity in fulfilling their responsibilities and comply with all applicable laws and regulations.

The objectives of the CRS Whistleblower Policy are to establish policies and procedures for:

     The submission of concerns regarding questionable accounting or auditing matters by employees,
      directors, officers, and other stakeholders of the organization, on a confidential and anonymous
      basis.
     The receipt, retention, and treatment of complaints received by the organization regarding
      accounting, internal controls, or auditing matters.
     The protection of directors, volunteers and employees reporting concerns from retaliatory actions.

                                                      48
Reporting Responsibility
Each director, volunteer, and employee of CRS has an obligation to report in accordance with this
Whistleblower Policy (a) questionable or improper accounting or auditing matters, and (b) violations
and suspected violations of CRS’s Code (hereinafter collectively referred to as Concerns).

Authority of Executive Committee
All reported Concerns will be forwarded to the Executive Committee in accordance with the
procedures set forth herein. The Executive Committee shall be responsible for investigating, and
making appropriate recommendations to the Board of Directors, with respect to all reported Concerns.

No Retaliation
This Whistleblower Policy is intended to encourage and enable directors, volunteers, and employees
to raise Concerns within the Organization for investigation and appropriate action. With this goal in
mind, no director, volunteer, or employee who, in good faith, reports a Concern shall be subject to
retaliation or, in the case of an employee, adverse employment consequences. Moreover, a volunteer
or employee who retaliates against someone who has reported a Concern in good faith is subject to
discipline up to and including dismissal from the volunteer position or termination of employment.

Reporting Concerns
Employees
Employees should first discuss their Concern with their immediate supervisor. If, after speaking with
his or her supervisor, the individual continues to have reasonable grounds to believe the Concern is
valid, the individual should report the Concern to the Chief Executive Officer (CEO) or the Vice
President of Operations (VPO). In addition, if the individual is uncomfortable speaking with his or her
supervisor, or the supervisor is a subject of the Concern, the individual should report his or her
Concern directly to the CEO or Vice President of Operations.

If the Concern was reported verbally to the CEO or VPO, the reporting individual, with assistance from
the CEO or VPO, shall reduce the Concern to writing. The CEO or VPO is required to promptly report
the Concern to the Chair of the Executive Committee, who has specific and exclusive responsibility to
investigate all Concerns. If the CEO or VPO, for any reason, does not promptly forward the Concern
to the Executive Committee, the reporting individual should directly report the Concern to the Chair of
the Executive Committee. Contact information for the Chair of the Executive Committee may be
obtained either through the Leadership Manual or by calling the CRS office. Concerns may be also be
submitted anonymously. Such anonymous Concerns should be in writing and sent directly to the Chair
of the Executive Committee.

Directors and Other Volunteers
Directors and other volunteers should submit Concerns in writing directly to the Chair of the Executive
Committee. Contact information for the Chair of the Executive Committee may be obtained from the
CEO.

Handling of Reported Violations
The Executive Committee shall address all reported Concerns. The Chair of the Executive Committee
shall immediately notify the Executive Committee, the CEO and the VPO of any such report. The
Chair of the Executive Committee will notify the sender and acknowledge receipt of the Concern
within five business days, if possible. It will not be possible to acknowledge receipt of anonymously
submitted Concerns.


                                                   49
All reports will be promptly investigated by the Executive Committee, and appropriate corrective action
will be recommended to the Board of Directors, if warranted by the investigation. In addition, action
taken must include a conclusion and/or follow-up with the complainant for complete closure of the
Concern.

The Executive Committee has the authority to retain outside legal counsel, accountants, private
investigators, or any other resource deemed necessary to conduct a full and complete investigation of
the allegations.

Acting in Good Faith
Anyone reporting a Concern must act in good faith and have reasonable grounds for believing the
information disclosed indicates an improper accounting or auditing practice, or a violation of the
Codes. The act of making allegations that prove to be unsubstantiated, and that prove to have been
made maliciously, recklessly, or with the foreknowledge that the allegations are false, will be viewed
as a serious disciplinary offense and may result in discipline, up to and including dismissal from the
volunteer position or termination of employment. Such conduct may also give rise to other actions,
including civil lawsuits.

Confidentiality
Reports of Concerns, and investigations pertaining thereto, shall be kept confidential to the extent
possible, consistent with the need to conduct an adequate investigation.

Disclosure of reports of Concerns to individuals not involved in the investigation will be viewed as a
serious disciplinary offense and may result indiscipline, up to and including termination of
employment. Such conduct may also give rise to other actions, including civil lawsuits.




                        POLICY & PROCEDURES AUTHORITY

It is the intent of a Policy & Procedures Manual to give specific clarification and detail to
the operations of the Chapter.
At any time any part of the Policy & Procedures Manual shall be found to be in conflict
with the Chapter Bylaws, the Bylaws shall control and that part of the Policy &
Procedures Manual shall be deemed null and void.


         PROCEDURE TO AMEND, CHANGE, MODIFY OR DELETE
          ANY PART OF THE POLICY & PROCEDURES MANUAL

After adoption, any proposed addition, change or deletion must first be submitted in
writing to the President of the Lone Star CRS Chapter. The President shall present the
proposed matter at the next meeting of the Executive Committee. Upon approval by the
Executive Committee the matter will then be presented to the Board of Directors. If
approved by the Board of Directors the matter shall be considered adopted.
The Secretary shall change the official record and mail a copy of the change and/or
updated Policy and Procedure Manual to the Executive Committee and Board of
Directors.


                                                   50
As the general membership meets only three times a year, and changes could be
desired and needed prior to the general membership meeting, a vote of the general
membership shall not be required to adopt a change, make a deletion or an addition.




     DISTRIBUTION OF THE POLICY AND PROCEDURES MANUAL

Any Lone Star CRS Chapter member shall be entitled to receive their own personal
copy of the Policy and Procedures Manual by downloading it from the Chapter web site.
However, no general mass mailing to all the membership shall occur. The newsletter
shall announce any adopted changes.




         LONE STAR CRS CHAPTER INCORPORATION STATUS

The Lone Star CRS Chapter was incorporated as a non-profit corporation in Austin,
Texas on September 14, 1998. The legal paperwork was handled by Association
Society Management Institute (ASMI) of Austin, Texas. The official incorporation papers
are held by the CPA and shall not be removed without the President's authorization.
Each year the President and Treasurer shall assure than an IRS tax return is filed with
the CPA and National Council.
Federal tax-exempt status from the IRS was obtianed in November 1998. These papers
are filed with the CPA. The Texas CRS Chapter is officially a federal tax-exempt non-
profit 501(c)6 corporation, Charter # 01505484-01.
We have a Corporate Resolution permanently residing at JP Morgan Chase Bank in
Austin, Texas.
The telephone at the Lone Star CRS office is 888-607-3276.
Our official incorporated name is Lone Star CRS Chapter.




                  LONE STAR CRS CHAPTER PROPERTY

The Lone Star CRS Chapter owns the following property:
  Corporate Resoultion
These items shall either be personally in the possession of the President, or stored at
an agreed to place by the Executive Committee. The President shall be responsible for
knowing at all times to whom he/she has authorized to have possession of these items.
The current President shall surrender these items to the incoming President at the end
of the current President's term.



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The current e-mail address shall be made known to the general membership in the
Chapter newsletter.

Jack Ballou
Lone Star CRS Chapter CPA
P. O. Box 843.
Arlington, TX 76004-0843
Fax:     817-468-8744
Office: 817-658-8080
E-Mail: jackballou@bizmatchdallas.com




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