Porting Form

							                              Gradwell Number Porting Form
   Please complete the following fields and provide a copy of a bill from your current service provider.
       Then fax to 01225 800 801, or email to porting@gradwell.net. For queries please phone
         01225 800 870. Help with completing the form can also be found in the online wiki at
                                      www.gradwell.com/support

                                  SECTION ONE: CUSTOMER INFORMATION
                        Contact Name:
               Company Name (if applicable):
                   Contact Email Address:
                   Contact Phone Number:
            Gradwell Account Email Address
                (if different from above):
         NB: If you do not have an account set up with Gradwell, you can set one up by contacting Sales
         on 01225 800 800, or sales@gradwell.com. We are able to set up a temporary number and service
                 before your number moves to Gradwell to ensure a seamless transfer of service.

                                   SECTION TWO: INSTALLATION ADDRESS
  Is the service forwarded from an exchange in another
area (Remote Call Forwarding)? If so, please provide the
                     exchange name.

Otherwise, what is the current location of the number(s)
   to be ported? Please provide the full address and
postcode. This may be different from the address on the
                          bill.

                   SECTION THREE: ABOUT YOUR CURRENT TELEPHONE SERVICE

      Please provide name of your service provider:

       Current provider account number/reference:

                 Main account holder name:

 What type of service do you currently have? (Single
 Line, PBX system, Feature Line, DDI, ISDN line etc.)

         Is your current line a single or multi line?

     NB: Single lines are standard analogue lines that terminate on a single wall socket. Multi lines are lines which are
              delivered to provide two or more lines (PBXs, ISDN, Home Highway, Feature Line, DDIs etc.)

How many lines in total are currently being provided? NB:
 If there are more than 10 lines you will need to complete
                the Capacity Planning Form
                   (available in the Wiki)


  Are there any products associated with this line? (i.e.
 Redcare, Call Sign, Payphones, PDQ, Broadband etc.)


    NB: Cessation of ISDN. Where numbers are ported from an ISDN installation there may be a need for the customer
                           to request cessation of service with their current service provider.

                                  SECTION FOUR: NUMBERS TO BE PORTED

What is the main billing number? NB: This number must
be ported and should be confirmed in a copy of your bill.
 Are there other numbers associated with the installation
    that you wish to port? If so, please list them here.
              You may include DDI ranges.

                                  SECTION FIVE: NUMBERS TO BE CEASED

  Are there numbers associated with the installation that
 you do not wish to port? It will normally be necessary to
     cease all such numbers. Please list them here.

                                   SECTION SIX: PORTING DATE REQUIRED

Date*

     * Please allow 10 working days for single line ports. Multi line requests (PBX, Feature Line, ISDN etc) will take
       a little longer to process. Please refer to website for timescales. The port will normally take place between
                                              10am and 1pm, Monday-Friday.

                               SECTION SEVEN: CUSTOMER AUTHORISATION
                           This must be completed by the current account holder.


I recognise that it is my responsibility to ensure:

* I am the customer being billed for the number(s) to be ported
* All security lines associated with the number must be ceased/transferred
* Services associated with number (broadband and fax services) must be ceased/transferred
* The number must be in service with the current range holder for a port to take place
* Failure to provide the correct information will result in a port rejection fee of £20 (excluding VAT)
* Forms are required to be signed or will not be submitted



                            Signed:


                     Name (please print):
                   Position (please print):
                                      OPTIONAL: DIRECTORY ENQUIRIES

 Are your numbers already listed in Directory Enquiries?                                    (Y/N)


        If yes, do you require to maintain the entry?                                       (Y/N)

               If your numbers are not listed, or you require to change your entry details,
               please fill in a separate BT Directory Enquiries form found on our website:
                              www.grawell.com/phoneservices/keepmynumber
                                 ADDITIONAL INFORMATION/REQUIREMENTS




               Please provide a copy of the latest bill from your current service provider,
                          quoting account number and main billing number.


          www.gradwell.com | 01225 800 870 | porting@gradwell.com
Last updated June 2009
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Capacity Planning Questionnaire

CAPACITY PLANNING QUESTIONNAIRE
These questions are designed to ensure that sufficient capacity is engineered into the Donor network
to ensure that the ported call is provided with the same level of service as currently experienced.

IN COMMERCIAL CONFIDENCE!

Capacity Planning Questionnaire

Criteria                                     Example                      Response
Type of Business                             Newspaper, Catering etc
Number of lines being provided after port    12 Lines

Expected future growth?                      Yes/No…additional 10 lines
% of incoming lines?                         50%, 100%
Number of Call Centre Groups or
Communications Providers positions for
incoming calls.                              1,2,3 etc
                                             Yes or No and quote time
Is the incoming call profiles bursty?        of day




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