Division Level - continued Contact Information
♦ (Personnel Complaint) The
individual named in the complaint
will be given an opportunity for Division Office 867-2754
explanation and written response
and will have the right to have a
representative of his/her choosing Elementary Schools
present during any discussions or Douglas Elem. School 763-4480
meeting about the complaint.
Erickson Elem. School 636-2266
3. Personnel Files Forrest Elem. School 728-7674
♦ If documentation is entered into a Oak River Elem. School 566-2167
personnel file, the employee will be Onanole Elem. School 848-2402
provided with a copy and will have
an opportunity to include a written Rapid City Elem. School 826-2824
response. If a complaint is Rivers Elem. School 328-7416
determined to be unfounded, it will
not be included in the employee’s Tanner’s Crossing School 867-2591
Elton Collegiate 728-7676
Erickson Collegiate 636-2605
Minnedosa Collegiate 867-2794
Rivers Collegiate 328-5364
Cool Spring Colony School 865-2350
Deerboine Colony School 728-1106
Hillside Colony School 763-4963
Oak River Colony School 272-8051
Resolving Complaints Policy Procedures for Resolving Complaints ♦ (Personnel Complaint) If the meeting
on Programs, Activities, Operations with the person against whom the
Concerns may arise regarding School and Personnel complaint is made does not result in
Division personnel, programs, activities satisfactory resolution, the parties will
and/or operations. The Board expects that 1. School / Department Level meet with the immediate supervisor
complaints and concerns will be dealt with in an attempt to resolve the issue.
at the lowest level of authority and directly ♦ Whenever possible, the complaint
with the individuals involved. Most of these should be dealt with at the school /
2. Division Level
situations will be addressed satisfactorily department level.
through informal discussion between the ♦ When a complaint is made to the
person(s) with the concern and the ♦ Where a concern or complaint is Superintendent, he/she or his/her
employee(s) with responsibility in the directed to a division administrator or designate will determine first if the
situation. trustee, it is important that the complaint protocol outlined in the policy has
be redirected first to the school / been followed before attempting to
The Board supports the process reflected department to allow for a meeting resolve the complaint.
in the Regulation for dealing with between the person against whom the
unresolved concerns or for more serious complaint is made and, if necessary, ♦ When a complaint is made directly to
matters that would be characterized as a with the school principal / supervisor. the school board, it takes on a
complaint. An individual or group raising a No action should be taken by a division significance that requires more
concern or complaint will be advised of the administrator or trustee before the formality. Complaints must be
appropriate process. concern/complaint has been addressed recorded in writing and must be
at the school / department level. signed by the person(s) lodging the
All parties have an interest in ensuring that complaint, with a copy to the
a fair and expeditious process is in place to ♦ It is important for the complainant to individual named in the complaint.
deal with complaints. The purpose of this meet first with the person against whom
process is to find a satisfactory resolution the complaint is made. The exception ♦ The immediate supervisor will be
to the complaint(s) raised. Important to this is where legislation prescribes notified of a written complaint against
considerations include: otherwise (e.g. Child and Family any employee under his/her
Services Act) or when the supervision.
♦ addressing the complaint(s) raised as Superintendent deems the situation to
early as possible, be emergent. ♦ The supervisor of the program,
activity or operation named in the
♦ ensuring confidential treatment of the ♦ If the meeting with the person with complaint will be given an opportunity
complaint(s) and, authority in the area of the complaint for explanation and written response
does not result in satisfactory resolution, and have the right to have a
♦ using a process that is recognized as
the parties will meet with the Divisional representative of his/her choosing
fair and equitable by all parties.
Administrator with responsibility for the present during any discussions or
area of the concern in an attempt to meeting about the complaint.
resolve the issue.