PUNJAB NATIONAL BANK Request for Proposal For ATMDebit CARD by warwar123

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									                              Transaction Banking Division
                   HO: 5, Sansad Marg, New Delhi – 110 001




  PUNJAB NATIONAL BANK




    Request for Proposal


            For


ATM/Debit CARD MANAGEMENT




             -1-
                                                      Transaction Banking Division
                                           HO: 5, Sansad Marg, New Delhi – 110 001



                            TABLE OF CONTENTS


Sl.      SUBJECT                                                       PAGE
No.                                                                    NO
    1.   BID DETAILS                                                   3

   2.    INSTRUCTION TO BIDDERS                                        5

   3.    TERMS AND CONDITIONS                                          13

   4.    PRE QUALIFICATION CRITERIA FOR VENDOR – ANNEXURE -I           15

   5.    BIDDER’S INFORMATION – ANNEXURE-II                            16

   6.    COMPLIANCE STATEMENT – ANNEXURE-III                           18

   7.    PERFORMANCE STATEMENT – ANNEXURE-IV                           19

   8. PROFORMA FOR COMMERCIAL OFFER– ANNEXURE – V                      20
   9. SPECIFICATIONS FOR STATIONERY ITEMS – ANNEXURE – VI              22
   10. PROCEDURE FOR PACKING OF CARDS AND PINS –                       24
       ANNEXURE VII
   11. TECHNICAL SPECIFICATIONS – ANNEXURE VIII                        25




                                     -2-
                                                           Transaction Banking Division
                                                HO: 5, Sansad Marg, New Delhi – 110 001


Bid Details

 1.      Date of commencement       22/10/2009
         of sale of Bidding         1000 HRS
         Document
 2.      Last date and time for     18/11/2009
         sale of Bidding            1500 HRS
         Documents
 3.      Last date and time for     18/11/2009
         receipt Of Bidding         1500 HRS
         Document
 4.       Last date and time for    31/10/2009
         acceptance of queries      1500 HRS
         from Bidders               Bidders may raise their queries at email
                                    Debitcard@pnb.co.in mentioning following details,
                                    so that in case of any clarification same may be
                                    issued to them--

                                    Name of company, contact person, Mailing
                                    address with Pin Code, Telephone No., Fax No.,
                                    email address, Mobile No. Etc.
 5.      Last date for Bank         07/11/2009
         responding of queries
         from Bidders
 6.      Date and Time of        18/11/2009
         Technical Bid Opening   1530 HRS
  7.     Place of opening of BidsPunjab National Bank,
                                 Transaction Banking Division,
                                 Head Office, 4th Floor
                                 5 Sansad Marg,
                                 New Delhi - 110 001
  8.    Address for              As above
        communication            Tel:(011) 23352015
                                 Fax:(011) 23710149
  9.    EMD                      Rs.2,00,000/- in the form of Demand Draft/
                                 Banker’s cheque in favour of Chief Manager,
                                 Punjab National Bank, Transaction Banking
                                 Division payable at New Delhi. EMD should be
                                 enclosed with Technical Bid.
  10.   Cost of RFP              Rs.5000/- (non-refundable) in the form of Demand
                                 Draft/ Banker’s cheque in favour of Chief Manager,
                                 Punjab National Bank, Transaction Banking
                                 Division payable at New Delhi.
Note: Bids will be opened in presence of the bidders’ representatives who opt to
attend

                                          -3-
                                                           Transaction Banking Division
                                                HO: 5, Sansad Marg, New Delhi – 110 001



The Chief Manager,
Transaction Banking Division,
Punjab National Bank
HO: 5 Sansad Marg,
New Delhi-110001

Sir,
        Reg.: Our bid for ATM/Debit card Management Services

We submit our Bid Document herewith.
We understand and accept that
  • You are not bound to accept the lowest or any bid, and you may reject all or any
     bid.
  • If our Bid for the above job is accepted, we undertake to enter into and execute at
     our cost, when called upon to do so, a contract in the prescribed form. Until a
     formal contract is prepared and executed, this bid together with your written
     acceptance thereof shall constitute a binding contract between us.
  • If our bid is accepted, we are to be jointly and severally responsible for the due
     performance of the contract.
  • You may accept or entrust the entire work to one vendor or divide the work to more
     than one vendor without assigning any reason or giving any explanation
     whatsoever.
  • Vendor means the bidder who is decided and declared so after examination of
     commercial bids.




       Dated at____________this _______________day of __________2009.

                                                                        Yours faithfully

                                                      For______________________

                                                      Signature: _______________


                                                       Name: __________________




                                          -4-
                                                             Transaction Banking Division
                                                  HO: 5, Sansad Marg, New Delhi – 110 001


                             INSTRUCTIONS TO BIDDERS

   1. INTRODUCTION

Punjab National Bank is a leading Public Sector Bank with over 4500 Branches. Bank has
already issued over 80 Lac ATM/Debit cards and is expanding ATM/Debit card base. The
bank has been issuing ATM / Debit Cards to its customers for the last six years. We are
looking for a vendor, who can supply blank ATM/Debit cards, related stationery and
perform personalization of cards and packing and Dispatch of cards and PINs in a
secured environment.

   2. ELIGIBLE BIDDER

This invitation of Bids is open to all ATM/Debit Card Master Card accredited registered
companies having presence in India, provided they fulfill the minimum qualification criteria
as mentioned in Annexure I. Joint bids will not be entertained.

   3. SCOPE OF WORK

The vendor is required to set-up a two-tier Card Management Centre at their premises
approved by MasterCard any where in India and at Bank’s premises at Delhi NCR. The
cards would be prepared, packed and dispatched from vendor’s premises while their
relative PINs would be prepared, packed and dispatched from Bank’s premises by the
vendor.

The following activities are required to be carried out by the vendor at its MasterCard
approved premises: -

   •   Supply of blank ATM and Debit Cards as per specifications approved by the Bank.
   •   Embossing/Flat printing of the cards. (Card Embossa file will be provided by bank
       to the vendor. However vendor should have complete setup to receive the
       encrypted data through a secured FTP channel or any other mode.) After
       personalization of the cards the embossa files are to be deleted by the vendor.
   •   Scanning/Printing of colored photograph on ATM/Debit card.
   •   Supply of stationery items required as per specifications placed at Annexure VI for
       packing and dispatch of cards.
   •   Pasting Card on the face of corresponding Welcome letter through automated
       process.
   •   Packing of Cards along with insertions as per procedure placed at Annexure VII.
   •   Dispatch of packed Cards through Speed Post / Courier within 48 hours of getting
       required data from Bank. The vendor is required to dispatch all cards where data is
       provided by the Bank with a maximum of 40000 cards per day. Vendor is advised
       to maintain sufficient inventory of blank cards and stationery items preferably for
       one month need of the Bank. Complete lot up to 500 cards in respect of a
       particular branch is to be dispatched as a single packet.

                                            -5-
                                                             Transaction Banking Division
                                                  HO: 5, Sansad Marg, New Delhi – 110 001


   •   Keeping all the record of card personalized and dispatched to the branches which
       includes postal receipt No., card serial number, card returned if any, etc. The
       vendor should also provide us delivery details of cards dispatched to the branches
       in the format as specified by the Bank.

The following activities are required to be carried out by the vendor at Bank’s premises in
Delhi NCR: -
   • Supply of PIN Mailers.
   • Packing and dispatching of PINs as per specification mentioned at Annexure VI
       and as per procedure placed at Annexure VII through Speed Post / Courier within
       48 hours of getting required data from Bank for preparation of cards with a
       maximum of 40000 PINs per day. Complete lot in respect of a branch is to be
       dispatched as a single packet.

All hardware / miscellaneous items / software including licenses, ATS, AMC etc as
well as manpower required for executing the above scope of work will be managed by
the vendor at his own cost.

4. COST OF BIDDING
The Bidder shall bear all the costs associated with the preparation and submission of its
bid and Punjab National Bank, hereinafter referred to as the Purchaser, will in no case be
responsible or liable for these costs, regardless of the conduct or outcome of the bidding
process.

5. BIDDING DOCUMENT
The Bidder is supposed to examine all instructions, forms, terms and conditions and
technical specifications in the Bidding Documents. Failure to furnish all information
required by the Bidding Documents or submission of a bid not substantially responsive to
the Bidding Documents in every respect will be at the Bidder’s risk and may result in the
rejection of its bid without any further reference to bidder.

6. AMENDMENT OF BIDDING DOCUMENTS
At any time prior to the deadline for submission of bids, the Purchaser may, for any
reason, modify the Bidding documents by amendments at the sole discretion of the Bank.
Such amendment will be duly notified.

In order to provide, prospective Bidders, reasonable time to take the amendment(s) into
account in preparing their bids, the Purchaser may, at its discretion, extend the dead line
for submission of bids.

7. PERIOD OF VALIDITY
Bids shall remain valid for One Year from the date of bid opening prescribed by the
Purchaser. A bid valid for shorter period shall be rejected out rightly by purchaser as non-
responsive.



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                                                            Transaction Banking Division
                                                 HO: 5, Sansad Marg, New Delhi – 110 001


8. BID CURRENCY
Prices shall be expressed in the Indian Rupees only.

9. BIDDING PROCESS (TWO STAGE)

For the purpose of the above scope of work, a two-stage bidding process will be followed.
The response to the present tender will be submitted in two parts, Technical Bid and
Commercial Bid. The bidder will have to submit the Technical Bid and Commercial Bid
Portion of the Bids separately in red lakh sealed envelopes (wax seal), duly superscribing
“TENDER FOR ATM/DEBIT CARD MANAGEMENT” and “TECHNICAL BID” or
“COMMERCIAL BID” as the case may be.

TECHNICAL BID will also contain the Bidders information in the format given in bid
document as per Annexure II.

TECHNICAL BID will NOT contain any pricing or commercial information at all. Technical
bid with commercial information will be rejected.

In the first stage, only TECHNICAL BIDs will be opened and evaluated. Only those
bidders satisfying the technical requirements as determined by the Bank and accepting
the terms and conditions of this document shall be short-listed.

In the second stage, the COMMERCIAL BID of only those bidders, whose technical bids
are short listed, will be opened.

The bid should be typed/written in indelible ink and shall be signed by the Bidder or a
person duly authorized to bind the bidder to the contract. The authorization shall be
indicated by copy of written power of attorney accompanying the Bid. All pages of the bid
except amendable printed literature shall be initialed by the person(s) signing the Bid.

The bid shall contain no interlineations, erasures or over writing except as necessary to
correct errors made by the Bidder, in which case such corrections shall be duly confirmed
under signature/initials of the person(s) signing the bid.

   10. SUBMISSION OF BIDS
The bidders shall duly seal each envelope with RED LAAKH SEAL (Wax Seal). The bid
should be addressed to Purchaser at the following address and reach on or before the
date and time mentioned on page 3 (Bid Details). Bank will not be responsible for any
postal delay.

Chief Manager
Punjab National Bank,
Transaction Banking Division,
4th Floor, Head Office, 5 Sansad Marg,
New Delhi – 110001


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                                                             Transaction Banking Division
                                                  HO: 5, Sansad Marg, New Delhi – 110 001


11.    BID EARNEST MONEY
Bidders have to submit the Bid Earnest Money of Rs. 2,00,000/- (Rs. Two Lacs Only) in
the form of Demand Draft/ Pay Order favoring Chief Manager, Punjab National Bank,
Transaction Banking Division payable at New Delhi. In absence of requisite Earnest
money bid will be rejected.

12.    DEADLINE FOR SUBMISSION OF BIDS
Bid must be received by the Purchaser at the address specified in Bid Document not later
than the specified date and time as specified in Bid Document. In event of the specified
date for submission of bids being declared a holiday for the Purchaser, the bids will be
received up to appointed time on next working day.

The purchaser may, at its discretion, extend this deadline for submission of bids by
amending the bid documents in accordance to clause 6, in which case all rights
and obligations of the purchaser and bidders previously subject to the deadline will
thereafter be subject to the deadline as extended.

13.    LATE BIDS
Any bid received by the Purchaser after the deadline for submission of bid will be rejected
and/or returned unopened to the Bidder, if bidder so desires.

14.     MODIFICATION AND/OR WITHDRAWAL OF BIDS
Bids once submitted will be treated, as final and no further correspondence/amendment
will be entertained on this.

No bid will be modified after the deadline for submission of bids.
No bidder shall be allowed to withdraw the bid after the deadline for submission of bids. In
case of successful bidder, he will not be allowed to withdraw/back out from the bid
commitments. The bid earnest money in such eventuality shall be forfeited and all
interests/claims of such bidder shall be deemed as foreclosed.

15.   CONTENTS OF DOCUMENTS TO BE SUBMITTED

The bidder shall submit the following documents:

Documents required in Technical Bid Envelope (Sealed Cover)
1. Following Supporting documents in respect of pre qualification criteria as per
       Annexure-I.
   Master Card Certification for the Card personalization Bureau.
   Audited Balance Sheet & Profit & Loss A/c Statement for the Financial Year 2008-09.
   Certificate from two Banks for card supply and personalization business.
   Declaration by the bidder Regarding card personalization Machine specification.
   Declaration by the bidder and letter of comfort from the card manufacturer / supplier
   partner.
2. Bidders Information as per format as per Annexure II


                                            -8-
                                                             Transaction Banking Division
                                                  HO: 5, Sansad Marg, New Delhi – 110 001


3. Acceptance of the terms and conditions as per Annexure III (Compliance Statement).
4. Any other document indicating the features of the products
5. Last year (2008 – 09) balance sheet and profit and loss account statements.
6. Bid Earnest Money in the form of Demand Draft/ Pay Order payable at Delhi for Rs.
      2,00,000.
7. Performance Statement as per Annexure IV.
8. Cost of RFP in the form of Demand Draft of Rs. 5000/- if RFP downloaded online.
9. Letter of Comfort from the card manufacturer / supplier, stationery supplier and other
      Sub Agents if any showing their commitment for successful performance of the
      contract between the bidder and subagent.
10. Responses to Technical Specification as per the format at Annexure VIII.
11. Acceptance in respect of Annexure VI and VII.

Documents required in Commercial Bid (Sealed Cover)

1. Commercial offer: The offer should be inclusive of all taxes except service tax.
(As per Annexure V)

16.   BID OPENING AND EVALUATION

The purchaser will open the bids, in the presence of Bidders’ representative who choose
to attend, at the time and date mentioned in Bid document at the address mentioned in
para “Submission of Bids”.

The bidders’ representatives who are present shall sign register evidencing their
attendance. In the event of the specified date of bid opening being declared a holiday for
purchaser, the bids shall be opened at the appointed time and place on next working day.

The commercial bid shall be opened in the presence of Bidders’ representative, whose
bids are considered as responsive and fulfilling the technical and other qualification
criteria as underlined in the bid document. The detailed Technical Evaluation process is
given in para 26 of Page 11. The intimation of time and place of opening of commercial
bids will be informed separately to technically qualified bidder(s) only.

17.    CLARIFICATIONS OF BIDS
To assist in the examination, evaluation and comparison of bids the purchaser may, at its
discretion, ask the bidder for clarification and response in writing and no change in the
price or substance of the bid shall be sought, offered or permitted.

18.   PRELIMINARY EXAMINATION
The Purchaser will examine the bids to determine whether they are complete, whether
any computational errors have been made, whether required information have been
provided as underlined in the bid document, whether the documents have been properly
signed, and whether bids are generally in order. Bids from agents without proper



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                                                               Transaction Banking Division
                                                    HO: 5, Sansad Marg, New Delhi – 110 001


authorization from the manufacturer as per authorization form shall be treated as non-
responsive and will be out rightly rejected.

Arithmetical errors will be rectified on the following basis. If there is a discrepancy
between unit price and the total price that is obtained by multiplying the unit price and
quantity, the unit price shall prevail and total price shall be corrected. If there is
discrepancy between words and figures, the amount in the words will prevail.

The bid determined as not substantially responsive will be rejected by the purchaser.

The purchaser may at its sole discretion waive any minor informality or non-conformity or
irregularity in a bid, without any reference to the bidder.

L1 selection will be done as defined in footnote of Annexure V. However, the Bank
reserves the right to select more than one vendor keeping in view its large requirements.

19.   CONTACTING THE PURCHASER
Any effort by bidder to influence the purchaser in the purchaser’s bid evaluation, bid
comparison or contract award decision may result in the rejection of the Bidders’ bid.
Purchaser’s decision will be final and without prejudice and will be binding on all parties.

20. PURCHASER’S RIGHT TO ACCEPT OR REJECT ANY BID OR ALL BIDS
The purchaser reserves the right to accept or reject any bid and annul the bidding
process and reject all bids at any time prior to award of contract, without thereby incurring
any liability to the affected bidder or bidders or any obligation to inform the affected bidder
or bidders of the ground for the purchaser’s action.

21.     SIGNING OF CONTRACT
The successful bidder(s) shall be required to enter into a contract with PNB, within 7 days
of the acceptance of the contract or within such extended period as may be specified by
Bank on the basis of the Tender Document, the terms and conditions of purchase order,
the letter of acceptance and such other terms and conditions as may be determined by
the Bank to be necessary for the due performance of the work in accordance with the Bid
and the acceptance thereof, with terms and conditions contained in a Memorandum of
Understanding to be signed at the time of execution of the Form of Contract. The rate
contract will be valid up to ONE year and such extended period as mutually agreed with
the bank, unless terminated by the Bank before that date.

The vendor will also sign a Non-Disclosure Agreement with the Bank.

22.    GOVERNING LAW AND DISPUTES
All disputes or differences whatsoever arising between the parties out of or in relation to
the construction, meaning and operation or effect of these Tender Documents or breach
thereof shall be settled amicably. If, however, the parties are not able to solve them
amicably, the same shall be settled by arbitration in accordance with the applicable Indian


                                             -10-
                                                              Transaction Banking Division
                                                   HO: 5, Sansad Marg, New Delhi – 110 001


Laws, and the award made in pursuance thereof shall be binding on the parties. The
Arbitrator/Arbitrators shall give a reasoned award. Any appeal will be subject to the
exclusive jurisdiction of courts at Delhi.

The vendor shall continue work under the Contract during the arbitration proceedings
unless otherwise directed in writing by the Bank or unless the matter is such that the work
cannot possibly be continued until the decision of the arbitrator or the umpire, as the case
may be, is obtained.
The venue of the arbitration shall be Delhi.

23.    USE OF CONTRACT DOCUMENTS AND INFORMATION
The supplier shall not, without the purchaser’s prior written consent, make use of any
document or information provided by Purchaser in Bid document or otherwise except for
purposes of performing contract.
24.    DELAYS IN THE SUPPLIER’S PERFORMANCE
Delivery of the goods and performance of the Services shall be made by the vendor/
supplier in accordance with the time schedule specified by purchaser. Any delay in
performing the obligation by the vendor/ supplier will result in imposition of liquidated
damages and/or termination of rate contract for default.

25. EVALUATION OF L1 BIDDER
The L1 bidder will be decided on the basis of commercial offer of Technically qualified
bidders placed at Annexure V. L1 would be decided on the basis of amount indicated in
row D against column no 7 in Annexure V. Further Bank may opt for Reverse Auction in
the event of 2 or more bidders found technically eligible as below:

Reverse Auction process:

The bidders whose commercial bids have been opened will participate in the reverse
Auction through e_procurement website, at the specified date and time communicated to
all the bidders whose commercial bids are opened. The base price will be fixed
depending on the lowest quote among the commercial bids. The time window for the
reverse auction and the bid decrement will also be specified. The bidders participating in
the reverse auction will have the option to reduce the price based on bid decrement that
will be specified, within the time window. The latest and the least price quoted by any of
the participating bidders in the Reverse Auction will be treated as the lowest bid and the
bidder as the L1 bidder who shall be declared as successful bidder and eligible for award
of contract. In case a bidder does not participate in the reverse auction, the price quoted
by them in their Commercial bid will be treated as their final offer.

26. TECHNICAL BID EVALUATION PROCESS:

The bid will be evaluated by the bank based on the prequalification criteria given as per
Annexure I. Bidders who do not fulfill the prequalification criteria shall not be considered.



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                                                             Transaction Banking Division
                                                  HO: 5, Sansad Marg, New Delhi – 110 001


The technical bid of the bidders who fulfill the prequalification criteria will be further
evaluated based on the Technical evaluation chart mentioned at Annexure VIII. A
committee comprising of Bank’s Officials may also visit the bidder’s premises for the
purpose. The commercial Bid of those bidders will be opened who attain minimum 65
marks in the Technical Evaluation Chart mentioned at Annexure VIII.




                                           -12-
                                                            Transaction Banking Division
                                                 HO: 5, Sansad Marg, New Delhi – 110 001


                             TERMS AND CONDITIONS

1. ACCEPTANCE OF ORDER: -
The vendor shall give acceptance within 7 days from the date of order. However, Bank
has a right to cancel the order, if the same is not accepted within a period of 7 days
from the date of the order and the EMD money will be forfeited.

2. TAXES
The prices are inclusive of all Taxes, Statutory levies, octroi if any, etc. excluding
Service Tax. No other charges are payable by the bank.

3. PAYMENT:
Vendor will raise invoices with actual bills on weekly basis in respect of blank cards;
personalization and stationery items used for dispatch of cards and payment shall be
released accordingly within 2 weeks of receipt of bill. Also vendor will submit invoices
with actual bills for speed post / Courier for the dispatch of the cards and PINs
separately thereafter the expenditure will be reimbursed to the vendor

TDS as applicable will be deducted from the payments due.

4. BANK GUARANTEE:
The successful vendor shall submit a Performance Bank Guarantee to the Bank for
Rs. 15 lac (Fifteen Lacs) for 1 year, which the vendor will have to get extended for the
period, which the Bank may decide to extend the contract at the discretion of the bank.

5. PENALTY
The cards are to be duly prepared, packed and dispatched within 48 hours from the
date of receipt of required data provided by Bank (The vendor is required to dispatch
all cards where data is provided by the Bank with maximum of 40000 cards per day).
Non-dispatch of cards due to any reason whatsoever would attract penalty @ 5% of
the bill amount of actual delayed cards per day till the actual dispatch of the cards up
to a maximum of 50 % of the bill amount of actual delayed cards. Thereafter Bank
may take recourse to invoke bank guarantee and also consider termination of contract
in case of frequent non compliance over a period of a quarter. (The penalty would be
deducted from the bill amount payable without any prior intimation.)

Any financial loss / fraud taken place due to the vendor’s negligence shall be
recoverable from the vendor along-with damages if any with regards to Bank’s
reputation and goodwill.

6. Inspection & Audit Of the Services

The Bank reserves the right to carry out physical audit of the vendor’s card processing
bureau in the presence of representatives of the Service Provider at any point of time.
The Service Provider shall allow the Bank, it’s authorized Personnel, its auditors (internal


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                                                            Transaction Banking Division
                                                 HO: 5, Sansad Marg, New Delhi – 110 001


and external) and/or other statutory authorities, unrestricted right to inspect and audit the
operations and records at vendor’s bureau related to Bank’s card Management activity.
If the Service Provider is outsourcing any portion of the above activity, it will be
responsibility of the Service Provider to ensure that the authorities/officials as mentioned
above are allowed access to the places where the services is outsourced, for inspection
and verification.

7. PERIOD OF CONTRACT
The contract will be valid for a period of ONE year, which may be extended for a
further period at Bank’s discretion. The rates would be reviewed by the Bank after 1st
year. The vendor will pass on to the Bank, the benefit of discounts if any announced
by the related vendors during period of contract in respect of orders placed during that
period.




                                          -14-
                                                              Transaction Banking Division
                                                   HO: 5, Sansad Marg, New Delhi – 110 001


                                                                              ANNEXURE-I

                    PRE QUALIFICATION CRITERIA FOR BIDDERS

The minimum qualification criteria for the ATM/Debit Card Management Firms are
as under: -

      1. Should have a Master Card certified bureau having required infrastructure for
         Debit card Personalization confirming to all the guidelines issued by
         Mastercard.
          Document required -: Master Card Certification for the Card personalization
          Bureau.
      2. Should be registered company in India. In case of Multinational Company, it
         should have valid license to do business in India. The company should have
         earned profit in the financial year 2008-09 and should submit audited balance
         sheet and Profit & Loss A/c statement for the said year.
          Document Required -: Audited Balance Sheet & Profit & Loss A/c Statement for
          the Financial Year 2008-09.
      3. The vendor should be in business of procuring/supplying of plastic cards and
         personalization of cards for at least 2 banks in India as per the specifications of
         Mastercard.
          Document Required -: Certificate from two Banks for card supply and
          personalization business.

      4. Should have card personalization capacity of at least 50000 cards per day.
          Document required: - Declaration by the bidder with Card personalization
          Machine specification.
      5. Should be a Debit card manufacturer with production capacity of at least 50000
         cards per day or should have tie up arrangement with a card manufacturer for
         procuring at least 15 lac cards per month.
          Document required -: Declaration by the bidder and letter of comfort from the
          card manufacturer / supplier partner.

Note: Please attach documentary proofs in support of above eligibility criteria.




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                                                          Transaction Banking Division
                                               HO: 5, Sansad Marg, New Delhi – 110 001


                                                                         ANNEXURE-II

                               Bidders Information


Please provide following information about the Company (Attach separate sheets if
required): -
 S.                   Information                       Particulars / Response
No.
 1. Company Name
 2. Date of Incorporation
 3. Company Head Office / Registered Office
      and Addresses
      Contact Person(s)
      Phone
      Fax
      E-mail
      Website, if any
 4. Any pending or past litigation (within three Yes / No / Comments (if option is
      years)? If yes please give details         ‘Yes’)

     Also mention the details of claims and
     complaints received in the last three years
     against the company in the activities
     related to ATM / Debit card Management.
5.   Please mention turnover for last two          Year               Turnover
     financial years and include the copies of                        Rs.(lacs)
     Balance Sheet in support of it.             2007-08
                                                   2008-09
6.   Please mention turnover from ATM/Debit Year                Turnover
     Card Management for last two financial                     Rs. (lacs)
     years and provide documentary proof in 2007-08
     support of it.
                                                2008-09
7.   Total No. of MasterCard cards supplied to 2007-08
     all the banks in India and provide
                                                2008-09
     documentary proof in support of it.
8.   Total No. of MasterCard cards personalized 2007-08
     for all the banks in India and provide
     documentary proof in support of it.        2008-09




                                        -16-
                                                             Transaction Banking Division
                                                  HO: 5, Sansad Marg, New Delhi – 110 001


9.    Location of Primary card personalization
      center.
      Addresses -
      Contact Person(s) --
      Contact details --
10.   Location of DR Site (if any)
      Addresses
      Contact Person(s)
      Contact Details
11.   Ever Blacklisted by Indian Bank Asociation YES / NO
      (IBA)                                      If yes, give details.

                                                             Signature and Seal of Bidder




                                           -17-
                                                              Transaction Banking Division
                                                   HO: 5, Sansad Marg, New Delhi – 110 001



                                                                            ANNEXURE-III


                              COMPLIANCE STATEMENT

DECLARATION

We hereby undertake and agree to abide by all the terms and conditions stipulated by the
Bank in the RFP including all annexure(s), addendum(s) and corrigendum(s)




                                                              Signature and Seal of Bidder




We certify that the systems/services offered by us for tender conforms to the Technical
specifications stipulated by you with the following deviations


List of deviations

1)
2)
3)
4)

(If left blank it will be construed that there is no deviation from the specifications given
above)




                                                              Signature and Seal of Bidder




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                                                         Transaction Banking Division
                                              HO: 5, Sansad Marg, New Delhi – 110 001



                                                                          ANNEXURE-IV

                 PROFORMA FOR PERFORMANCE STATEMENT
                     (FOR A PERIOD OF LAST 2 YEARS)

S.No Nam     Name of    Contrac Period        Quantity of       Total     Remarks/
.    e of    Bank       t No. & of            ATM/Debit         Value     Reason for
     Bid     (Full      Date    Contrac       Cards             of        late
             Address)           t             (i)Supplied       Works     delivery/poor
                                              (ii)Personalize   execute   performance,
                                              d                 d         if any




Note – Vendor should provide the contact details of the Banks and supporting
document for the work done.

                                                          Signature and Seal of Bidder




                                       -19-
                                                                Transaction Banking Division
                                                     HO: 5, Sansad Marg, New Delhi – 110 001


                                                                                ANNEXURE-V

                        PROFORMA FOR COMMERCIAL OFFER

S Item/Service      ATM/Debit       Card      Signature based        Signature based
No                  bilingual with HICO        Bilingual Debit       Bilingual Photo
                    Magnetic       Stripe     Card with HICO         Debit Card / Co-
                    and Maestro logo          Magnetic Stripe        Branded Card /
                    on Debit Card             and MasterCard       Joint Venture card    (D)
                                            logo and hologram           with HICO
                                               on Debit Card         Magnetic Stripe     (A *
                                            And any other non        and MasterCard     0.01 +
                            (A)              photo based new       logo and hologram      B*
                                                   product         on Debit Card and    0.96 +
                                                     (B)             any other photo      C*
                                                                   based new product    0.03)

                                                               (C)
                    Cost (Rs.) Weight Cost (Rs.) Weight Cost (Rs.) Weight               Cost
                                                                                        (Rs.)
1   Blank Card
2   Supply of
    Stationery for
    packing and
    dispatch of
    Cards and                      1%                      96%                   3%
    PINs.
3   Personalization                                                   Not
    (Embossing/Flat                                                Applicable
    printing) of Card
4   Personalization    Not                     Not
    (Embossing/Flat Applicable              Applicable
    printing) of Card
    along with
    scanning and
    printing of photo
    on the card
5   Packing of
    Cards and PINs
    separately and
    preparing
    branch-wise
    packets.




                                              -20-
                                                                Transaction Banking Division
                                                     HO: 5, Sansad Marg, New Delhi – 110 001


6   Other Services
    (Printing of
    welcome letters
    for Cards and
    PINs,
    Maintaining
    record of
    dispatch of
    cards & PINs,
    handling
    returned Cards/
    PINs, etc)
7   Total

    Note
       • All types of ATM /Debit cards can be Bilingual also.
       • Please submit your quote including cost of all stationery items used, but excluding
         Service tax & courier charges, as they will be paid by the bank on actual basis.
       • The above mentioned rates shall be fixed irrespective of the quantity.
       • L1 will be decided on the basis of lowest total rate quoted as per Sr. No D7 after
         end of reverse auction process.




                                              -21-
                                                            Transaction Banking Division
                                                 HO: 5, Sansad Marg, New Delhi – 110 001


                                                                          ANNEXURE VI
                        STATIONERY ITEMS AND SPECIFICATIONS

Item   Description        Specification
No
S1     Welcome      Size 9 inch * 11.5 inches of 80 GSM Maplitho duly four colored
                    printed on both sides. The letter shall be printed in bilingual.
       Letter of card
S2     Pouch        Size 7*10 cm. Both sides 4 color printing on 110 Art Gloss Paper.
                    Laminated.
S3     User Guide   Size 9 * 11.5 inches both side multicolor printing with two folds on
                    90 GSM Art Paper of Royal BILT/ JK Paper.
S5     Large Window Envelopes manufactured of 95 GSM HB Maplitho size 10*4.5
       Envelopes    inches having window of 2*4 inches duly printed (inside as well as
                    outside) in four colors as per design approved by Bank with
                    gumming.
S6a    Plastic      Envelopes manufactured of 200 Gage LDP, size 10 * 4.5 inches
       Envelopes    with two color printing with gumming
S6b    Paper        Pre Printed laminated brown envelope of 250 GSM, size 12 * 6
       envelope     Inches.
S7     Plastic Bags Plastic Bag manufactured with 250 Gage thickness, HM quality,
                    size 19.5 * 17 inches and size 15.5 * 12 inches, Pre Printed in two
                    colours with gumming.
S8     Gunny Bags   Pre Printed Gunny Bags having size 35 * 24 inches of good quality.
S9a    Small Window Envelopes manufactured of 95 GSM HB Maplitho size 7.5*4.5
       Envelopes    inches having window of 2*4 inches duly printed (inside as well as
                    outside) in three colors with gumming.
S9b    Business     Envelopes manufactured of 95 GSM HB Maplitho size 7.5*4.5
       Reply        inches duly printed (inside as well as outside) in three colors with
       envelope     gumming.
S10a   Tape         Pre-printed cello tape 1.5 inch wide.
S10b   Brown Tape   Brown Cello Tape 2 inch wide.
S11    A4 Paper     Used for printing of Card and PIN Dispatch Reports. Should be of
                    good quality
S12    PIN Mailer   4*11 inches in triplicate in continuous format with pocket holes on
                    both sides and perforated Cream Wove paper of A Grade mill is to
                    be used and shrink packing of 1000 each and three packets in one
                    corrugated box.
                    Printing specifications of PIN Mailer:
                      Leaf        Front      Back          Paper Remarks
                                  Printing Printing
                      First       3 color    Black         50       Clipped with 2nd and
                      Leaf                   Carbon Ink gsm         3rd leaf
                      Second 3 color         Black         60gsm Sealed & Glued
                      Leaf                   Carbon Ink             from all side with 3rd


                                          -22-
                                                           Transaction Banking Division
                                                HO: 5, Sansad Marg, New Delhi – 110 001


                                                                      leaf
                         Third      Single      3 color      80       Sealed & Glued
                         Leaf       Color                    gsm      from all side with 2nd
                                                                      leaf

Note --

     The above stationery items need to be duly approved by the Bank.

     Specification and measures will be decided in consultation with Bank and is subject
      to change as per the requirement of the Bank which will be communicated as and
      when required.



                                                                               Accepted


                                                          Signature & Seal of the Bidder




                                         -23-
                                                            Transaction Banking Division
                                                 HO: 5, Sansad Marg, New Delhi – 110 001


                                                                          ANNEXURE VII


                 PROCEDURE FOR PACKING OF CARDS AND PINS


Steps for Packing of Cards (to be carried out at vendor’s premises)
   1. Printing of Welcome Letter for Debit card (S1).
   2. Stuffing of Welcome Letter, Pouch (S2), User Guide (S3) in a window envelope
       (S5) along with card.
   3. Sealing the card envelope prepared in Step 2 with a plastic tape (S10a) and further
       stuffing the card envelope prepared in Step 2 in a plastic envelope (S6a) and
       sealing the same with the plastic tape.
   4. Printing of Card Reports (S11) Branch-wise in duplicate.
   5. Packing the card envelopes prepared in Step 2 branch-wise in big plastic bags (S7)
       along with card reports.
   6. For non-personalized Debit Cards the packets prepared at Step 3 would be further
       packed in gunny bag (S8) containing 100-500 cards.

Steps for Packing of PINs (to be carried out at Bank’s premises)

   1. Printing of PIN Mailer (S12) – to be done by Bank, however the stationery would
       be provided by the vendor.
   2. Printing of PIN Reports (S11) Branch-wise in duplicate showing card numbers.
   3. Packing the PIN mailers in big plastic bags / Paper envelope (S7 / S6b) along with
       PIN reports.


   Note: The above given processes are subject to change as per the requirement of the
   Bank which will be communicated as and when required.

                                                                               Accepted


                                                          Signature & Seal of the Bidder




                                          -24-
                                                                   Transaction Banking Division
                                                        HO: 5, Sansad Marg, New Delhi – 110 001


                                                                                  Annexure VIII

                   Technical Evaluation Chart for Debit card Management System

 Sl.               Parameters                   Criteria              Marks              Marks
No.                                                                                     Obtained
1      Bidder has Mastercard Certified
                                                Yes / No                10
       Bureau.
2      The bidder is capable of supplying       > =20 Lac               10
       approx 15 lac cards per month.            >15 Lac                7
                                                 = 15 Lac               5
3      Bidder have capacity of 50000             > =1 Lac               10
       card personalization in a day.            >75000                 7
                                                 = 50000                5
4      Bidder      is     supplying     and    >= 5 Banks               10
       personalizing cards for at least two     > 2 Banks                7
       banks.                                  = 2 Banks                5
5      The Bidder is having the capacity
       to accept data in encrypted form
                                                Yes / No                 5
       through secured FTP or any other
       secured channel.
6      The Bidder’s Bureau has secured
       infrastructure / zones for card
                                                Yes / No                 5
       processing,       packaging      and
       dispatch handling?
7      Card personalization / Packing
       area is equipped with CCTV and           Yes / No                 5
       biometric access system etc.
8      The bidder has separate area and
       personnel for personalization of         Yes / No                 5
       cards of each and every bank.
9      The Bidder has PCI DSS
                                                Yes / No                 5
       Certification.
10     The      bidder      has     security
       Certification of ISO 27001 or any
                                                Yes / No                 5
       other equivalent certification. Give
       Details.
11     The bidder has proper processes
       for deleting the data provided for
                                                Yes / No                 5
       card processing by the Bank after
       processing the same.
12     The bidder has capacity for
       automated Pasting the cards on           Yes / No                 5
       the corresponding welcome letter.


                                                 -25-
                                                               Transaction Banking Division
                                                    HO: 5, Sansad Marg, New Delhi – 110 001


13   Bidder has Disaster Recovery site.    Yes / No                  5
14   Bidder has printing setup or firm
     arrangement with other vendor for
     printing and supplying stationary     Yes / No                  5
     items       to      match      card
     personalization activity.
15   Dedicated help desk to provide
     specific    information   regarding
     status of card personalization,       Yes / No                  5
     dispatch etc. for both card lot and
     single card.
16   Availability of MIS reports related
     to card personalization, dispatch &   Yes / No                  5
     returned card.
     Total                                                          100

     Note: Commercial Bids of only those bidders shall be opened who secures
     minimum 65 marks in the Technical evaluation based on the above mentioned
     parameters.

     Note: the vendor should not give wrong information in order to attain higher marks.
     The mentioned parameters will be cross checked during site visit. Anything
     contrary to the information provided found during the visit may disqualify the bid.




                                             -26-

								
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