MedTel Cloud Hosted VoIP PBX by lisahodo


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									MedTel Cloud
               Hosted VoIP PBX
medtel Cloud                Hosted VoIP PBX

                                              THE COMPLETE BUSINESS
                                              SOLUTION FOR INTERNET
                                              Medtel Cloud integrates all the voice communications needs
                                              of a small to medium business on a hosted platform with
                                              integrated voicemail, automated attendant, smartphone apps
                                              and PC soft phone.

         Softphone App for iPhone

 Scan the
 QR-Code to
 app                                                                                  Professional IP Desk Phone

                                               IP System phones                                                    Business Benefits
                                              IP desktop phones are connected to the Cloud over your           Maintain leading-edge technology with a professionally
                                              broadband Internet connection.                                   managed, dedicated to your business, cloud based IP PBX
                                                                                                               instance. This secure, tailored, unified communications
                                              Desktop phones                                                   solution is highly scalable.
                                              There are two “conventional” IP desktop phones to choose
                                              from, Executive and Professional, each with a 4 line backlit         Flexible configuration
                                              display, with context sensitive navigation keys. A PC may be     Numerous locations can be serviced by one instance of the
                                              plugged into a second Ethernet port on the back of the IP        Cloud PBX, making it the ideal solution for a distributed
                                              system phone. Optionally a 48 key Direct Station Select          workforce. The capacity at any one location is only limited
                                              (DSS) module may be used in conjunction with the                 by the bandwidth of your broadband internet connection.
                                              Executive desktop phone.
                                                                                                                   Tailored system
                                              Soft phones                                                      Each Cloud PBX is configured to precisely match your
                                              The desktop phone is also available as an Apple app for
                                                                                                               requirements and add-ons and moves can be implemented
                                              iPhone, iPod Touch and iPad and as an Android app for
                                                                                                               quickly and easily when needed.
                                              Android smart phones and tablets. Smart phone apps
                                              provide full keyset functionality. The Executive set is also
                                                                                                                   High security
                                              available as a PC application offering desktop phone
                                              functionality on any PC running Microsoft Windows.               All voice communications, signaling packets and user
                                                                                                               registration information are protected by 128 bit AES
          Softphone App for Android                                                                            encription.

                                                                                                                   Email forwarding of voice mails
                                                                                                                   and recorded calls
                                                                                                               Individual and group voice mails and recorded calls can be
                                                                                                               forwarded automatically to your email address as a .WAV
Scan the                                                                                                       file attachment. From your mobile phone you can change
QR-Code to                                                                                                     your voicemail/greeting and your call forwarding destination
download                                                                                                       at any time.
                                                       Softphone for Windows PC
                                                                                                                          MedTel Cloud
                                                                                                                                                                Hosted VoIP PBX

Automated Attendant                                                        Fixed Mobile Convergence                                 Commmunications as a Service
One hundred separate interactive messages and menus                        (FMC) with Caller ID                                     Zero Touch provisioning and configuration management.
can be played to callers depending on the number they                  A user may have single number reachability and a single,     Order entry
dial, the time of day, the language preference and other               centralized voice mailbox for the office desktop phone,      Optional licenses’ installation
options selected by the caller. The Automated Attendant                remote office phone, mobile and PC soft phone. Any           SIP trunk provisioning
can be used to construct a menu tree where, for                        WiFi/3G/4G-LTE and SIP compatible mobile device may          Firmware upgrades
example, one branch allows the caller to filter through                be registered to a user as an extension device on the        Reboot
group and extension name choices to a particular                       wireless LAN or roaming on the cellular public network.      Backup/restore full system configuration
destination. An alternative branch could offer different               The caller ID of the caller is presented to all handsets.    View system status, connected etc.
message information based on events or timetables.                     The user presents one caller ID number, irrespective of      Automated remote diagnostics
                                                                       the device used to make the call.                            Service delivery without site visits
Browser-based user portal
Upload your phone book from Gmail or Outlook. Set Call                 For a user with several registered devices (home, remote     Call Recording
Forward and manage voice mails and general user                        office, mobile, soft), the last device used is the active    All outside calls can be recorded or selected calls may be
parameters.                                                            device for all incoming calls until a different device is    recorded on an ad-hoc basis. Recorded calls can be
                                                                       used. The user can change active devices by either going     forwarded by email, as .WAV file attachments.
                                                                       off line, for example in the case of a soft phone, or by
                                                                       pressing a hot key to change activity to another device or   Meet Me Conference Rooms
                                                                       by making a call from another device.
                                                                                                                                    Two seven-party dial-in audio conferences may be held
                                                                                                                                    at the same time and can be recorded and emailed to
                                                                           Feature/expansion licenses
                                                                       SIP trunks
                                                                       SIP users
                                                                       IP desktop phone users
                                                                       Multi-layer Automated Attendant
Dial from your PC using CTI                                            Voicemail with Email forwarding
                        The desktop PC can dial calls                  Call Recording with Email forwarding
                        from Outlook. Incoming calls                   Music-on-Hold (uploadable 3 min .WAV or MP3 files)
                         can pop a screen on the PC,                   CTI to integrate with customer databases
                         providing access to the caller’s              Windows PC Softphones
                          information, stored in your                  Apple iPhone, iPod Touch and iPad Softphone apps
                           contact or customer database.               Android smartphone and tablet Softphone apps
                                                                       Meet-me conference bridges

                                                                           Legacy Environment
                                                                                                                                                                Android tablet
                                                                       Four-port analog terminal adaptors and digital 2-wire
                                                                       telephone interfaces are available for installations with
                                                                       legacy infrastructure.

                                        CORPORATE HQ                                                                                 REGIONAL OFFICES
                                             IP Professional
                                                        Applications:                                                                Softphone app on
                                                        - Voicemail                                                                  WiFi Smartphone
                                             LAN        - Auto Attendant
                                                        - System
                                                          Administrator                                                                    LAN

                      IP                    Executive            PC                                                                                        Executive
                      Desk Phone
                                                                                INTERNET CLOUD PBX                                  IP Professional                            PC

                      with DSS Module
                                          High Speed Internet Connection                                                                                High Speed Internet Connection

                                                                                                                                              BRANCH OFFICES,
                         REMOTE/TELEWORKERS                                                                                              RETAIL OUTLETS AND STORES
                            High Speed Internet Connection                               Cellular
                                                                                         Wireless         MOBILE WORKER/                      High Speed Internet Connection
                       IP Executive            LAN                                                        ROAD WARRIORS
                                                                                                                                                                       Softphone app on
                                                                                                                                                                       WiFi Smartphone

                                                 PC                                                                                                              IP Professional PC
                                                                                              Softphone on Windows PC
      MedTel Cloud
                                                             Hosted VoIP PBX

      The only cloud based service with true desktop phone functionality.
                                                                                                                                                                                                 IP Executive with DSS Module

        Security                                                                                 Voice functionality
       128 bit AES encryption of speech                                                        Alarm clock calls                                    Call Transfer                                  IP desktop phones
       128 bit AES encryption of control data                                                  Android app                                          Call Waiting (internal and external)           Outlook PC Client contacts’
       128 bit AES encryption of user names and passwords                                      Automated attendant                                  Caller ID                                      synchronization
                                                                                               Automated Management Server                          Conference Call (Internal and External)        Least cost routing
        Desktop phone specifications                                                           Automatic Call Distribution                          CRM interfaces                                 Meet-me conference rooms
                                                                                               Browser based system programming                     CSTA                                           Multiple user devices (desk, soft, mobile)
       IP desktop phones with dual ethernet ports,
                                                                                               Browser based user programming                       CTI                                            Music on hold
       6V DC power supply,                                                                     Call-back                                            Do not disturb                                 Networking of multiple systems
       PoE                                                                                     Call Blocking, up to 7 levels                        Doorphone                                      Night service
       Headset jack (Executive phone only)                                                     Call Forward                                         Email forwarding of voice mails                Paging via IP desktop phones
       DSS module (Executive phone only)                                                           Forward all                                      and recorded calls                             Phone Book
       Voice compression codecs: G711, G729                                                        Forward no answer                                Embedded web server                                pool of 10,000 entries
       Quality of Service (QoS): 802.1p/q                                                          Forward on busy                                  External line ringing assignment                   import / export of directories
       Echo and silence suppression                                                                External or internal Forward                     Fixed Mobile Convergence (FMC)                     Internal extension list
       Echo cancellation G.165/G.168                                                               Reprogram Forward remotely                       Gmail contacts’ synchronization Groups:        Programmable keys 16
                                                                                               Call History                                             Dedicated mailboxes                        Re-dial (last 10 numbers)
                                                                                                   Missed                                               Group Forward                              Ringing Modes, 15
                                                                                                   Dialed                                               Group mailbox                              SIP client (up to 60 SIP trunks)
                                                                                                   Received                                             Missed call list per group                 SIP extension users
                                                                                               Call Hold                                                Up to 30 groups                            Soft phone
                                                                                               Callback                                             Headset ready (RJ11)                           User PIN codes
                                                                                               Call Logging                                         Hot desking                                    Voicemail
                              WiFi Smartphone app                                              Call Park                                            Hunt groups                                    Voice recording
                                                                                               Call Pick-up                                         iPhone, iPod Touch and iPad apps               WLAN/3G/4G-LTE SIP mobiles
                    Remote teleworker                                                          Call Record                                          IP server (for IP extensions)
                     Smartphone App
                                                            High Speed

                           IP Professional
                                                                      ISP                                    Meet-me
                                                                                               Call           Rooms                  Intelligent
                                                                                             Recording                               Call Routing

                                                                                          Cloud IP PBX User Registrations
                                                                                                AES                                  Smart phone
                                                                                             Encryption     Contact     Automated       Apps
                                                                                                             Center      Attendant

                                                  Cellular Provider

     Smartphone app on 3G
                                                                                                                                                                              Remote/Regional/Branch Offices
                                                                                         High Speed
                                                                                         Connection                                                           High Speed

                  WiFi Smartphone app                                                  Corporate HQ                                                           Connection
                                                                                                                                                                                                                                        Remote Site
                                                                                                                                                                                PC       IP Professional   IP Executive with   PC
                                                                                                                                                                                                              DSS Module

                                             PC              IP Professional     IP Executive with            PC
                                                                                    DSS Module

                                                                                                                                                                                              MedTel Services LLC
                                                                                                                                                                                              2511 Corporate Way
                                                                                                                                                                                              Palmetto, FL 34221
                                                                                                                                                                                              Phone: 941.753.5000

Specifications subject to change without notice. Facilities described may or may not be supported by your network.                                                                                                             DM-1089 rev. 1

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