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January 21, 2014 Report to the County Board of Supervisors Patty Furr Executive Director Jackson Hinds Library System Six Months of Progress at the Jackson Hinds Library System • Staffing • Technology • Facilities and Maintenance • Staff Training Jackson Hinds Library System is an Equal Opportunity Employer that does not discriminate against any individual because of their race, color, religion, sex (including pregnancy), national origin, age (40 or older) or disability. Ratio of Employees in 2012-2013 66% Black 33% White Ratio of Employees in 2013-2014 75% Black 25% White All Hiring Decisions Are Made by a Committee of Three Persons: Patty Furr, Executive Director, Charlotte Moman, AD for Public Services Brenette Nichols, AD of Human Resources (1 White, 2 Black Employees) A Veto by Any One of the Three Hiring Committee Members Means That the Employee Is Not Hired…. We Value our Employees and Want their Experience at The Library System to Be A Positive One. Assistant Director of Public Services, Charlotte Moman, Supervises All Branch Scheduling and Approves Staffing Levels Each Week. All employees who work 8 hours are entitled to a one-hour lunch and 2 fifteen minute breaks. Staff Training is Offered 3 Times a Year at an All-Day Training Session. Previously Customer Service Training was the main training offered to everyone, and all staff were required to take the training— even those in IT, Tech Services, HR and Finance. Since July of 2013, training has been diversified. Federally required training in Drug-Free Workplace & Sexual Harrassment are Scheduled, as well as Anti-bullying and Safety Training. Customer Service Training is Required for New Employees. The Library Grievance Process is Available to All Employees. A Standard Grievance Form is Available for Anyone Who Might Wish to File a Grievance on Their Own Behalf. The Aggrieved Person Must File a Grievance on Their Own Behalf. However, the Library Executive Director Hears and Responds to Any Complaint by Any Employee. Technology is Constantly Advancing to Better Serve Customers. JHLS ILS Server was recently migrated from an obsolete format to a state-of-the-art Oracle- based system. SAS Service Option will improve library’s ability to quickly assess and address problems. New Online Library Catalog Coming Feb. 15th. • New state-of-the-art catalog has a Google-like analytical search capability. • Social-media integration to attract younger library users. • Email and text-message delivery of library notices with 2 day pre-overdue notice. New Point-of-Sale Cash Management System Coming In April, 2014 Comprise system will allow JHLS to offer secure credit card payment both in-person and online. New system will tighten library internal controls over cash payments at each branch. New Library Website Coming in May 2014 Current Library Website Has Remained Unchanged Since Late 1990’s. Future Projects Online library card sign-up. Online meeting room reservation. Online library event reservation. Online registration for the Summer Reading Program. Virtual, Online Summer Reading Program. Facilities and Maintenance All 15 library branches have been visited and preliminarily evaluated for maintenance needs and safety concerns. Five City Libraries with Extensive Roof Leaks Were Temporarily Dried-In and Cleaned. An environmental company performed extensive cleaning which included air scrubbers, treatment with biocides and extensive hands-on cleaning. Water-damaged ceiling tiles were replaced and walls with stains were scrubbed clean. The City of Jackson will undertake roof replacement or similar permanent repairs later in the year. Two Restoration Projects were Completed Water leak in a toilet at Byram brought extensive flooding. Sewage back-up at Welty led to 2 months of clean-up and repair. Library Carpets were Cleaned: • Willie Morris • Eudora Welty • Quisenberry Safety concerns were addressed: • Locked fire exit doors at Tisdale. • Unsafe entrance doors at Welty • Electrical closets with books & papers • Out-of-date fire extinguishers. Liability Issues Have Been Addressed: • New work policies to limit worker’s comp liability. • Comprehensive safety plan is being drafted: • Evacuation plans in all buildings. • First aid kits at all locations. • Fire and tornado drills at all libraries. • “Shooter in the Library” training. Rolling, lockable tilt tables help enable the library staff to reset the room from a toddler Storytime to a Senior craft or computer class in about 10 minutes. New Furniture Will Now Enable Westside Seniors to Meet at the Bolden Moore Library Renovation, Repair and Refurbishment Plans Are Being Developed for Several Libraries: Edwards, Richard Wright, Charles Tisdale and Eudora Welty. Circulation Has Dropped Dramatically at Eudora Welty 104,666 in 2003 to 53,055 in 2013 2003 104,666 2004 107,528 2005 109,075 2006 116,636 2007 85,207 2008 51,205 2009 35,887 2010 61,835 2011 58,028 2012 51,417 2013 53,055 Populations Missing at Welty • Wheelchair-bound, Blind, Hearing Impaired • Young Families with Children • Toddlers and Juveniles • Teens and ‘Tweens • Senior Adults and Elderly • Adults Living and Working Downtown. A New Space Plan is Being Considered at Welty Library Public comment will soon be solicited to hear what the public thinks about needed renovations and how to attract the missing user groups back to the library. Welty Library Serves the Homeless According to Mississippi Library Laws, public libraries are for the public. The homeless cannot ever be turned away from any public library. This Past December the Library Staff Voluntarily Contributed Over 100 Items of Warm Clothing Items to Gateway Mission for the Homeless The Library Staff Also Donated a Large Amount of Food from a Staff Training Dinner to “Grace Place.” We Offer an Employment Lab For Anyone Who Needs Help Finding a Job. We also offer hot coffee on cold mornings and will soon be offering a movie matinee during the week for adults at Welty Library. Public Libraries are for Everyone. Tax Money that Supports Your Public Library is Contributed by Every Age, Social Class, Race or Ethnic Group. Your Local Public Library Should Have Something That Appeals to Everyone. Every Library Customer Deserves a Clean, Up-to-Date Public Library With Comfortable Seating and Materials that Have Appeal for Every Age Group and Interest.
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