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Linchi Kwok One-Page Resume


									Linchi Kwok, Ph.D.
The Collins College of Hospitality Management | California State Polytechnic University Pomona
(909) 869-4523 | | |

•   Energetic hospitality professional, with insight in Chinese, American, and Cantonese cultures
•   First-hand experience in meeting outbound Chinese tourists’ expectations, as well as training and developing
    managerial talent for the hospitality industry
•   Strengths in curriculum development, research design, mixed methods, qualitative and quantitative analysis
•   Strategic thought leader in social media, service operations, and organizational behavior

Training and Developing Experience
!   Assistant Professor, The Collins College of Hospitality Management, California State Polytechnic University Pomona
    (Sep 2013 – present)
!   Adjunct Professor, School of International Hospitality & Service Innovation, Rochester Institute of Technology
    (Nov 2012 – present)
!   Kauffman Professor of Entrepreneurship and Innovation, Syracuse University (Feb 2011 – Aug 2013)
!   Assistant Professor, Syracuse University (Aug 2009 – Sep 2013)
!   Graduate Part-Time Instructor and Teaching Assistant, Texas Tech University (2002/2003; Jun 2006 – Aug 2009)
!   Conducted 20+ presentations at international conferences and career development events (e.g., dinner etiquette)

Selected Industry Experience
!   Consultant for Sheraton Syracuse University Hotel & Conference Center, Syracuse, NY            Mar 2012 – May 2012
        o Provided consulting and translation service to support Starwood’s corporate-wide effort of welcoming
            outbound Chinese tourists within the property; the hotel met the requirements set by Starwood.
!   Blog Writer and Administrator                                                                     Jan 2010 - present
        o Perspectives about online reviews were quoted in The New York Times, 8/19/2011,
        o Strategies of how hoteliers can respond to online reviews were cited and quoted in the cover story in
            Voyager’s World, 12/2011. and
!   Front Office Manager at the Crosswaters Ecolodge & Spa, Guangdong (GD), China                  Sep 2005 – Jun 2006
        o Led the department of 30+ team members until the hotel’s grant opening and I moved back to the U.S.
!   Front Office Agent/Management Trainee in (Marriott) Rotary House in Houston, TX                Aug 2003 – Jun 2004

Selected Publications
Kwok, L., & Yu, B. (2013). Spreading the social media messages on Facebook: An analysis of restaurant business-to-
consumer communications. Cornell Hospitality Quarterly, special issue on Information-Based Strategies in the Hospitality
Industry. 54, 84-94.
Kwok, L., Adams, C.R., & Feng, D. (2012). A comparison of graduating seniors who receive job offers and those who do
not according to hospitality recruiters’ selection criteria. International Journal of Hospitality Management, 31, 500-510.
Kwok, L. (2012). Exploratory-triangulation design in mixed methods studies: A case of examining graduating seniors
who meet hospitality recruiters’ selection criteria. Tourism and Hospitality Research, 13, 125-138.
Kwok, L. (2012, March). Are you ready to face the HR challenges created by Web 2.0? Hotel Business Review, special
issue on Hotel Human Resources: The Biggest Challenges.

Texas Tech University, Ph.D. in Hospitality Administration, 2009
Syracuse University, iMBA in Organization and Management, 2013
Texas Tech University, M.S. in Restaurant, Hotel & Institutional Management, 2003

Foreign Languages
Cantonese and Mandarin (Native), Japanese (Limited working proficiency), and French (Elementary proficiency)

                    LinkedIn profile: | Bio and curriculum vitae:

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