ASHFORD HCA 375 Week 2 DQ 2 Quality and Outcomes

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Quality and Outcomes

According to Sollecito& Johnson it is more meaningful to analyze
outcomes data, as opposed to structures and processes, because
improving outcomes is the end goal of health care services.
After viewing the “Defining Quality”: Aiming For a Better Health Care
System video, develop a description of quality as it relates to health care;
then answer the following questions:
a. How would one go about measuring outcomes based on your
definition of quality? Provide at least three specific reasons to support
your position.
b. What role does customer satisfaction play in your definition and
outcomes measurement?
Your initial post should be 250-300 words and utilize a minimum of two
scholarly sources

				
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posted:1/2/2014
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