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ArkansasOct2010.ppt

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					The Front Door: Show 
 Them That We Care
               Michael Poindexter, Vice President
         Student Services, Sacramento City College



     Arkansas Community and Technical College Workshop
                                       November 2, 2010
                     Perceptions of Community 
                         College Students
•    Need direction
•    Disconnected
•    Lost
•    Scared
•    Hassled 
•    False assumptions by staff
•    Long lines
•    No one cares




    Center for Community College Student Engagement
         Why We Care
•   They choose us
•   They show up
•   They survive the enrollment process
•   They want something from us
•   Students and staff have a mutual 
    engagement in learning
              Who Are Your Students?


• 18-24 years old                                 • Homeless
• Underprepared                                   • Hungry
• Unemployed                                      • Graduates, 2-yr 
• Recently lost job                                 university
                                                  • Upgrading skills


Center for Community College Student Engagement
             Culture of Evidence 

 •Dig Deep…Dig Deeper                             • Dialogue

  • CCSSE
  • Satisfaction Surveys                          • Where you are 
  • Quantitative Data                               losing students
                                                  • Confusing 
                                                    processes
                                                  • Who should be 
                                                    involved in helping 
                                                  • Target populations
Center for Community College Student Engagement
                              One College’s Story: 
                              Small Group Exercise
   • What do you see from                         • How might you in your 
     these data?                                    current role, work with 
   • What story might the                           these data to inform 
     data be telling you?                           improvement efforts?
   • Based on these data,                         • What are the priorities 
     what else would you like                       for your college 
     to know?                                       leadership to address, 
   • What additional data do                        and why?
     you need to move 
     forward?

Center for Community College Student Engagement
         One College’s Story
                                                  • Communication
                                                  Lacking
                                                  • Disconnected, Lost,
                                                  Scared
                                                  • Physical Barriers
                                                  • Stand Alone Services
                                                  • Crowded Hallways
                                                  • Long Waiting Lines

Center for Community College Student Engagement
                                                  • Systemic Barriers
                                 Intentional
                                 Matriculation
                                 Pathway




Center for Community College Student
             Engagement
                                       Service
                                       Delivery
                                       Integratio
                                       n



Center for Community College Student
             Engagement
Financial Aid / Registration Laboratory




                             Welcoming
                            Environment
                      Increased Access to
                                 Services
Financial Aid / Registration Laboratory
                    Personal Connections
                                Training
      Front Door Communication
  •   Improve Communication Pipeline
  •   Good Customer Service 
  •   Multiple Exposure to Information
  •   Easy Access to Staff 
  •   Mandatory processes 
  •   Identify the Right Messages




Center for Community College Student Engagement
 Strategic
 Communicatio
 n
Center for Community College Student Engagement
SOS: Students Obtaining Success Programs
   SOS Welcome Back to SCC!
   SOS You’ve Have to Pay to Stay
   SOS It’s Not Over In October/Stay til May
   SOS What’s Next/Advising Week
   SOS Register NOW - Get the Classes You Want


Center for Community College Student Engagement
 SOS: Welcome Back to SCC!
  Request participation in SOS retention
  activity to: Staff, Faculty and
  Administrators




Center for Community College Student Engagement
SOS: You Have to Pay to Stay




           Center for Community College Student
                        Engagement
 SACRAMENTO CITY COLLEGE




               •     Drop by the tables in Rodda North and the
                     Quad
               •     Get a tutor
               •     Talk to your instructor
               •     See a counselor
                                        We’re here to help!

Center for Community College Student Engagement
Center for Community College Student Engagement
 SOS: What’s Next/Advising Week
                                                  SOS
                                  Students Obtaining Success
  • Priority 1 Registration for Spring 2010             √  Go to the Registration/Financial Aid 
    Begins Dec. 1st                                           assistance
  • We are here to support you! Follow these            √   Pick up a Student Support Services 
    steps to success:                                        Flyer from Admissions and Records
    √  Meet with a counselor before you                 √    Go to an Office with an S.O.S. flag 
       register                                               to get answers to your questions.
    √  Complete your supplemental 
              application
    √  Apply for a BOG fee waiver if you did        •   Go to the Counseling Center if you have 
       not do so during the summer or fall              questions about your major, GE 
    √  Go to the Financial Aid Office for               requirements, and transferring, make an 
       information about financial assistance           appointment with a counselor (916) 558
                                                        -2204 or go to Rodda North Room 147. 




Center for Community College Student Engagement
                     SOS: Register NOW – 
                    Get the Classes You Want




Center for Community College Student Engagement
                      Future SOS Programs
  • SOS - Civility
  • SOS – R2T4




                                                  S.O.S.

Center for Community College Student Engagement
Center for Community College Student Engagement
                                          CARE




                    IT’S NOT JUST A 4-LETTER WORD

Center for Community College Student Engagement
                  One College’s Story: Select Data for 
                             Case Study
  Some Front Door Data
  • Less than 25% of full-time students report having
    participated in an Orientation Program or Course
    at the college.
  • Students report their satisfaction with Academic &
    Financial Aid Advising was significantly lower than
    like-size peer institutions.
  • On a percentage basis, fewer students were
    submitting a FASFA compared to like-size peer
    institutions
  • Increases in Financial Aid Applications had not
    kept pace with enrollment growth
Center for Community College Student Engagement
                 One College’s Story: Select Data for 
                            Case Study
    Some Additional Engagement Data
   • 85 % of all students never participate in college-
     sponsored activities.
   • 61 % of students, compared to over 70% of those at
     like-sized peer institutions, responded that the college
     provided the support they needed to help them
     succeed at the college.
   • Less than 30% of students spend more than 30 hours a
     week working for pay, compared to 41% for similar
     schools.
   • Over 28% of students report working for pay for 5 or
     less hours per week compared to 21% for similar
     schools.  

Center for Community College Student Engagement
Center for Community College Student Engagement
 Very
Often
                                                  Very Imp.




Rarely                                            Not Imp.




Center for Community College Student Engagement

				
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