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RoleofEOAJan09

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									Role of Equal Opportunity
         Advisors




                        Prepared by:
              Directorate of Research
          Defense Equal Opportunity
               Management Institute
                            December 13
               Overview
• Five Major Duty Areas for EOAs
• Knowledge, Skills, Abilities and Other
  Characteristics
• Barriers
• Best Practices
• Emerging Issues
• EO Personnel in a Deployed
  Environment                     December 13
    Five Major Duty Areas
          for EOAs
• Climate Assessment
• Complaint Processing
• Education, Training, and
  Awareness
• General EO/Administrative
• Special Observances
                              December 13
 Knowledge, Skills, Abilities
  and Other Characteristics
Three sources used to develop complete
 listing of KSAOs

• Department of Labor O*NET
• Subject Matter Experts (SMEs)
• Exemplary EOAs

                                  December 13
 Knowledge, Skills, Abilities
  and Other Characteristics
• 9 Knowledge areas
• 19 Skill areas
• 9 Abilities
• 23 Work Styles or Other
  Characteristics



                            December 13
 Knowledge, Skills, Abilities
  and Other characteristics
• Knowledge
  – Historical events
  – Human behavior and
    performance
  – Group behavior and dynamics


                           December 13
 Knowledge, Skills, Abilities
  and Other characteristics
• Skills
  –   Active Listening
  –   Facilitation Skills
  –   Negotiation
  –   Social Perceptiveness
  –   Speaking
  –   Writing

                              December 13
 Knowledge, Skills, Abilities
  and Other Characteristics
• Abilities
  – Oral Comprehension and
    Expression
  – Problem Sensitivity
  – Written Comprehension and
    Expression
                           December 13
 Knowledge, Skills, Abilities
  and Other Characteristics
• Other Characteristics
  –   Awareness
  –   Concern for Others
  –   Empathy
  –   Integrity
  –   Leadership
  –   Receptiveness
  –   Self-Awareness
  –   Stress Tolerance     December 13
               Barriers
• Communication problems upward
  and downward
• Buy-in from leadership
• Funding
• Additional duties (tasks that take
  away from EOA duty time)


                                 December 13
               Barriers
• Interference with others in leadership
  (detracts from protection of EO
  process)
• Personnel with EO issues are
  prevented from using EOA personnel
• Former EOAs/EORs
  handling/attempting to resolve
  current issues
                                  December 13
              Barriers
• Personnel cuts/shortages/turnovers
  without prior notice
• Not informed of policy/procedural
  changes
• Addition of new responsibilities



                               December 13
               Barriers
• Geographic location of EOA in
  relation to personnel in the
  organization
• Privacy for interviews (cubicles vs.
  offices)
• Command interest in access to EO
  complainants vs. client needs

                                   December 13
            Best Practices

• EOA/Program Manager/Civil Rights
  personnel conduct senior leader
  training focusing on equal opportunity
  and sexual harassment.
• Document the amount of dollars or
  training days lost due to EO incidents
  (USCG has a model)
• Bring in guest speakers to address
  command on EO issues             December 13
             Best Practices
• Ensure EO has a seat at the table (staff
  call, directors’ call, chiefs’ meetings)
• Conduct staff assistance visits to lower
  echelons (creates a face-to-face
  environment)
• Conduct teleconferences with outlying
  units
• Invite a DEOMI Mobil Training Team
  to conduct training
                                      December 13
           Best Practices
• Market program to commanders/key
  staff personnel
• Establish relationship with
  resource/budget advisor
• Market program to other affiliates to
  get buy-in to receive support needed
  to run EO program

                                 December 13
          Best Practices
• Partner with other EO representatives
  within the organization
• Educate leadership on EO process




                                 December 13
         Emerging Issues

• Diversity – Diversity has become a
  buzzword for leadership. EOAs must
  at least be able to address diversity
  within the respective organizations.




                                 December 13
             Emerging Issues
• Topics to address when discussing
  Diversity
  –   Tie diversity to strategic plan *mission/goals*
  –   EO/EEO Laws, policies
  –   Clear policy guidance from DOD
  –   Demographics (particularly promotions)
  –   Protected categories
  –   Education levels
  –   Cultural/Ethnic backgrounds
  –   Management styles/personalities          December 13
        Emerging Issues
• Disabled servicemen remaining on
  active duty
• Age discrimination
• Women in combat – career fields
  closed to women
• Joint Service environments e.g., USAF
  filling in deployed Army units
                                 December 13
         Emerging Issues
• Deployment with Coalition Forces
• Merging/Joint Bases (conflicts
  between services)
• Merging EO/EEO duties and
  responsibilities (particularly in USAF)



                                  December 13
         Senior Leader
        Emerging Issues
• Religious discrimination
• Gang activity
• Sexual harassment/assault
• Cultural awareness




                              December 13
 EO Personnel in a Deployed
       Environment
What was the major EO complaint your
office dealt with?
All of the respondents listed sexual
harassment as the primary basis for EO
complaints in their respective positions. One
individual noted that there may have been an
equal amount of racial discrimination
complaints as well.

                                      December 13
 EO Personnel in a Deployed
       Environment
What major barrier existed for you or your
office in the performance of your EOA/MEO
duties?
•Separating EO Issues from IG complaints
•Establishing the program while in a deployed environment
•Convincing leaders that EO was important in a wartime
environment (i.e., in comparison to safety concerns associated
with mortar attacks)
•Lack of quality EO training for soldiers
•Absence of trained EOAs in Reserve and Guard components

                                                      December 13
EO Personnel in a Deployed
      Environment
What “best practice” did you employ in support of
 the EO program?
• Conduct as much training as possible
• Raise awareness of the program through contact with leaders
  and other soldiers
• Gain senior leadership participation in observances
• Be a team player and continue to support the mission
• Be involved in solving leadership issues beyond EO
• Work the program as a Human Relations Office
• Network with other relevant agencies (JAG, IG, MP, CID,
  Medical, MWR, etc.)
                                                  December 13
               Summary
• Five Major Duty Areas for EOAs
• Knowledge, Skills, Abilities and Other
  Characteristics
• Barriers
• Best Practices
• Emerging Issues
• EO Personnel in a Deployed
  Environment                     December 13

								
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