WEATHERIZATION

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					                    Community Action Partnership of Riverside County
               SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT



WEATHERIZATION


Introduction      This section outlines the service objectives and goals for delivery of LIHEAP
                  services in response to needs and provides justification to support Agency
                  specific budget allocations. Agencies should base their assumptions on level
                  funding for the 2008 LIHEAP Program Year.


Energy Burden     The Federal nationwide average for Energy Burden is 15%. CSD has adopted
Goals             this average as our target goal for Agencies to attain throughout the program
                  year for the various LIHEAP program components.


Weatherization    1. Describe your weatherization services:
Services
                    Community Action Partnership of Riverside’s County (CAP Riverside)
                    Weatherization Program enables low-income families including the elderly,
                    the disabled and those with children under five, to permanently reduce their
                    energy bills by making their homes more energy efficient. CAP Riverside
                    contracts 100% of its weatherization program with three contractors: Ace & Son
                    Construction, Community Action Partnership of San Bernardino and Winegard
                    Energy. CAP Riverside provides Contractor all leads and assessments for
                    weatherization services. Contractor completes installation of required measures
                    countywide on dwellings assessed and referred by CAP Riverside on a first-in
                    first-out basis.
                   Customers are provided with written energy conservation information with
                   helpful tips to conserve, description of benefits of weatherization measures
                   installed, description of what each measure does to conserve and proper use of
                   measure. During the last five years, CAP Riverside has provided
                   weatherization services to more than 4,000 low-income families. By
                   providing this service to low-income families, it has helped to reduce their
                   energy bills and enables them to use the funds on more pressing family needs
                   as food, rent and medicines. This is provided to eligible customer’s county
                   wide.
                   Other Benefits:
                       Homes in community are improved.
                       Increase in value of home.
                       Lowers insurance rates.
                       Neighborhoods stabilized.
                       Seniors able to remain in their homes.
                       Household safety improved.
                       Households meet building codes.
                   Outreach efforts are targeted to reach low income customers especially
                   migrant and seasonal farm workers, disabled, and elderly and limited English-
                   speaking in rural areas. CAP Riverside has partnered with over 80
                   community-based and faith-based organizations identified by Supervisorial
                   Districts, throughout Riverside County in an effort to coordinate outreach
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                   efforts to reach vulnerable populations.
                   CAP Riverside also maintains six satellite offices located in the cities of
                   Blythe, Indio, Hemet, Mecca, Thermal and Perris. These offices enable CAP
     Community Action Partnership of Riverside County
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT


   2. Fill in the chart below with the following data:
       Total projected number of dwellings
       Projected number of dwellings by quarter.

                        1st Qtr         2nd Qtr         3rd Qtr       4th Qtr
    Total Dwellings
                        (Jan – Mar)     (Apr – Jun)     (Jul– Sep)    (Oct – Dec)
    600                 8% = 48         23% = 138       46% = 276     23% 138

   3. Describe your Agency’s plan for prioritizing weatherization services to
      eligible households or dwellings, including:
       New clients (households or dwellings not previously weatherized
          under LIHEAP or DOE),
       Recipients of emergency heating and cooling services under ECIP
          HCS,
       High energy burden households or households with high energy
          consumption,
       Households with the lowest incomes, particularly those with
          household incomes below 75% of the federal poverty guidelines, and
       Households with members of the vulnerable populations.
    CAP Riverside will weatherize homes consistent with the priority criteria
    outlined in the LIHEAP contract: (1) First priority for services to households
    with the highest energy burden; (2) Second priority to households whose
    members have life-threatening emergencies; (3) Third priority to households
    with vulnerable populations; elderly persons (60 years and older), disabled
    persons, young children (ages 5 years and under). Individuals receiving utility
    assistance shall be given first consideration for weatherization. This would
    enable low-income customers to save on their energy expenses and live in a
    comfortable, safe and healthy environment.

    CAP Riverside will continue to seek out new weatherization customers by
    using Geographic Information Service (GIS) in selecting dwellings to be
    weatherized and targeting priority populations with the greatest need. Poverty
    pockets will be identified and targeted in an effort to reach those vulnerable
    populations with the lowest income. Use of GIS will also enable CAP
    Riverside to monitor areas that have been served or under served.

    Recipients of heating and cooling services to mitigate their health and safety
    concerns under ECIP HCS or Severe Weather Energy Assistance and
    Transportation Services (SWEAT) shall receive priority weatherization
    services once the emergency situation has been mitigated through installation,
    loan or repair of the defective appliance(s).

    In addition, CAP Riverside will also use local priorities (working poor, limited
    English speaking persons, migrant and seasonal farm workers and Native
    Americans) in determining weatherization priorities.


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     Community Action Partnership of Riverside County
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT




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                 Community Action Partnership of Riverside County
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT



WEATHERIZATION, Continued


Weatherization   4. Identify if any weatherization services are needed in any portion of your
Services            service area but cannot be provided by your agency. Please identify the
(continued)         specific challenges and/or limitations preventing your agency from
                    delivering these services and internal efforts to overcome these obstacles.
                  Service provided County-wide.



                 5. Please complete the Weatherization Energy Burden and Vulnerable
                    Population Goals for your Agency in the table below:

                  Weatherization                       CSD Statewide Goal   Agency Goal
                  Energy Burden                                 15%                15%
                  Vulnerable Population                         77%                84%

                 6. Does your Agency’s goal meet the Statewide Goal?
                     Yes  No
                    If no, answer questions 7, 8 & 9 as applicable.
                    If yes, proceed to HEAP Section.
                 Response: (Box will expand to accommodate text)




                 7. Justify Energy Burden variance, if any.
                  CAP Riverside weatherization program targets the agency’s vulnerable
                  population (senior, disabled and families with small children). Seniors and
                  disabled individuals usually have a low total energy usage because they
                  live on a fixed income and they make a conscious effort to conserve. As a
                  result of this their energy burden is usually low. These groups represent a
                  large number of our customers.

                 8. Justify Vulnerable Population variance, if any.
                 Response: (Box will expand to accommodate text)
                  CAP Riverside meets and exceeds the States vulnerable population
                  standards.

                 9. Identify at least one objective your agency could pursue in the upcoming
                    contract year that could bring your agency closer parity with the network
                    goals. Consider outreach, administrative efficiencies, collaborations, etc.
                 Response: (Box will expand to accommodate test)



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                   Community Action Partnership of Riverside County
              SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
                     CAP Riverside objective is to target outreach to underserved rural areas,
                     priority population (senior, disabled and families with small children) in
                     highest poverty areas and the hearing impaired. CAP Riverside will partner
                     with senior centers that have TTY equipment for the hearing impaired.

Continued on next page




                                                     H6
                Community Action Partnership of Riverside County
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
HEAP


HEAP Services   Please check the following non-emergency services you provide in
                accordance with CSD Policies & Procedures?
                   HEAP (Electric & Gas)
                     HEAP Wood, Propane and Oil

                1. Explain why your agency does not provide HEAP for a particular fuel
                   type if the fuel type is used by a significant number of households in your
                   service areas as indicated by the Agency Profile Information and 2000
                   Census data.
                Response: (Box will expand to accommodate text)
                 In Riverside County, less than 1% of residents use wood as their main
                 heating fuel. Most low-income customers request payment assistance with
                 gas, electricity or propane. In 2008, CAP Riverside will continue to
                 provide outreach services in remote areas to seek out those in need of
                 wood fuel assistance.


                2. Describe your process for assessing HEAP Electric and Gas and
                   HEAP/WPO client needs.
                Response: (Box will expand to accommodate text)
                 CAP Riverside assesses HEAP Electric and Gas and HEAP/WPO client
                 needs by distributing funds utilizing the same federal, state and local
                 priority criteria currently used under the LIHEAP program. First priority
                 for services will be given to households that have the lowest incomes and
                 pay a high portion of that income for home energy (energy Burden) and to
                 households with members who have health and safety or life-threatening
                 emergencies. Second priority will be provided to vulnerable populations as
                 defined by the state which include elderly persons (60 years or older),
                 disabled persons, limited-English-speaking persons, migrant and seasonal
                 farm-workers, and households with very young children (ages 5 years and
                 under). CAP Riverside will also utilize local control to assist the working
                 poor who may fall short of the priority ranking. Others may include those
                 facing some kind of crisis, which prevents the wage earner from working,
                 such as a job layoff, disability or medical emergency. Qualifying
                 households will be eligible for assistance one time per year.




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     Community Action Partnership of Riverside County
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
   3. Agencies are encouraged to adopt a repeat customer policy. Please
      indicate if your agency has such a policy and describe the policy.
   Response: (Box will expand to accommodate text)
    Effective January 1, 2004, CAP Riverside implemented a new policy
    approved by the CAP Riverside Commission and the Riverside County
    Board of Supervisors. The new policy stated that customers (excluding
    seniors and disabled), who have been assisted for three prior years, will not
    be assisted for a fourth year in order to assist new customers. Working poor
    with very young children five (5) and under are also exempt from this
    policy. Customers seeking assistance for a second year will be offered
    financial management classes in anticipation of the third and last year of
    assistance. The goal of this policy is to strike a reasonable balance between
    dependency prevention and self reliance.

   4. Please complete the HEAP/WPO Energy Burden and Vulnerable
      Population Goals for your Agency in the table below. (Transfer your Agency
        Energy Burden and Vulnerable Population Goals to the “Priority Plan”)

    HEAP Electric & Gas                          Statewide Goal          Agency Goal
    Energy Burden                                     15%                   15%
    Vulnerable Population                             76%                   82%
   5. Does your Agency’s goal meet the Statewide Goals?
          Yes
                     No
      If no, answer questions 6, 7 & 8 as applicable.
      If yes, proceed to ECIP Section.



                                                                        Continued on next page




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                Community Action Partnership of Riverside County
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
HEAP, Continued


HEAP Services     6. Justify Energy Burden variance, if any.
(continued)        CAP Riverside meets and exceeds the States vulnerable population
                   standards.


                  7. Justify Vulnerable Population variance, if any.
                  Response: (Box will expand to accommodate text)
                   NA

                  8. Identify at least one objective your agency could pursue in the upcoming
                     contract year that could bring your agency into closer parity with the
                     network Energy Burden/Vulnerable Population goals. Consider outreach,
                     administrative efficiencies, collaborations, etc.
                  Response: (Box will expand to accommodate text)


                   CAP Riverside will increase its outreach services in remote areas to seek
                   out those in need that fall in the other vulnerable population categories
                   (i.e. families with small children)



                                                                             Continued on next page




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                 Community Action Partnership of Riverside County
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
ECIP


Emergency         Please check the following emergency services you provide in accordance
Crisis            with CSD ECIP Policies & Procedures?
Intervention
Program
(ECIP) Services      Fast Track (Electric & Gas

                     ECIP Wood, Propane and Oilx
                     ECIP Heating
                     ECIP Cooling
                     ECIP SWEATS


                  1. Identify if any of the above ECIP services are needed in any portion of
                     your service area but cannot be provided by your agency. Please identify
                     the specific challenges and/or limitations preventing your agency from
                     delivering any of the above services and internal efforts to overcome these
                     obstacles.
                  Response: (Box will expand to accommodate text)
                   In Riverside County, 99% of the customers use natural gas, electricity or
                   propone as their primary heating fuel type. They therfore request payment
                   on their gas, electric or propane rather than wood. In 2008, CAP Riverside
                   will continue to provide outreach services in remote areas and seek out
                   those in need of wood assistance.

                  2. Fast Track services should be provided throughout the contract term. If
                     not, please provide justification.
                  Response: (Box will expand to accommodate text)
                   CAP Riverside will provide Fast Track services throughout the contract
                   term. Funds will be allocated based as Priority Population by Supervisorial
                   District. To insure funds are available throughout the contract term, funds
                   will be allocated based on high peak periods for both Summer and Winter
                   months. High peak Summer months are defined as the months of May
                   through October when temperature can range from 105o to 120o degrees.
                   High peak Winter months are defined as November through March when
                   temperatures can dip into the low 30’s in desert areas. Staff will be
                   assigned to monitor and manage the funds over the course of the program
                   year.




                                                                    H10
     Community Action Partnership of Riverside County
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
   3. Describe how your agency leverages and coordinates the delivery of ECIP
      Fast Track, ECIP WPO, ECIP HCS, and ECIP SWEATS with
      weatherization, DOE, HEAP and other energy programs.
   Response: (Box will expand to accommodate text)
    Customers receiving ECIP Fast Track/ ECIP WPO, ECIP HCS or
    SWEATS to resolve emergency situations, will be given first consideration
    for weatherization services. Depending on the condition and circumstances
    of the emergency, CAP Riverside will provide utility assistance, install/or
    repair heating, cooling appliance, water heater or provide a portable heating
    or cooling system to mitigate the immediate situation. CAP Riverside will
    also provide energy/ safety education to customers.
    Based on availability of funds, CAP Riverside may repair or replace all
    identified appliances within the current contract period with either
    LIHEAP, DOE, or Southern California Gas contracts or delay such service
    to immediate upcoming contract season. CAP Riverside has leveraged
    with So. California Edison and Adult Protective Services to provide
    emergency heating/ cooling systems.
    Emergencies coordinated with Subcontractors will be addressed in a timely
    manner.

   4. If your agency wishes to modify the typical heating and/or cooling season
      as shown in your Agency Profile, indicate the beginning and ending dates
      of the proposed season and provide justification.
   Response: (Box will expand to accommodate text)
    NA


                                                               Continued on next page




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                 Community Action Partnership of Riverside County
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
ECIP, Continued


ECIP Services     5. Please complete the ECIP Funding Allocation Percentages for each of the
                     following ECIP components. (Transfer your Funding Allocation Percentages to the
                       “Percentage-Based LIHEAP Budget Proposal”)

                   ECIP Expenditures                    Statewide Range       Agency Allocation %
                   ECIP Fast Track                         7% - 42%                  10%
                   ECIP WPO                                1% - 21%                   2%
                   ECIP HCS                                1% - 30%                   5%

                  6. Does your Agency’s Allocation % meet the Statewide Range?
                       Yes        No
                      If no, please provide justification for each variance in funding
                      components.
                  Response: (Box will expand to accommodate text)


                   NA
                  7. Please complete the ECIP Fast Track Vulnerable Population Goals for
                     your Agency in the table below. (Transfer your Agency Energy Burden and
                       Vulnerable Population Goals to the “Priority Plan”)

                   ECIP Fast Track                           Statewide Goal       Agency Goal
                   Vulnerable Population                          65%                74%
                  8. Does your Agency’s goal meet the CSD Statewide Goal?
                       Yes        No
                      If no, proceed to question 9.
                      If yes, proceed to question 10.

                  9. Justify Vulnerable Population variance for Fast Track, if any.
                  Response: (Box will expand to accommodate text)
                    NA

                  10. Justify if no ECIP heating services are provided, in spite of average
                      temperatures falling below 60 degrees as shown in your Agency Profile.
                  Response: (Box will expand to accommodate text)
                   ECIP Heating Services are provided

                                                                                   Continued on next page




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                 Community Action Partnership of Riverside County
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
ECIP, Continued


ECIP Services     11. Justify if no ECIP cooling services are provided, in spite of average
(continued)           temperatures reaching 90 degrees or greater as shown on your Agency
                      Profile.
                  Response: (Box will expand to accommodate text)


                   ECIP cooling services provided.

                  12. Identify at least one objective that your organization could pursue in the
                      upcoming contract year to enhance your ECIP that could increase
                      program effectiveness and maximize service benefits for clients.
                  Response: (Box will expand to accommodate text)
                   During the upcoming contract year, CAP Riverside will use the Geographic
                   Information Service (GIS) to better target areas that have been under-
                   served for utility and weatherization programs. CAP Riverside staff will
                   also utilize a mobile unit to conduct for outreach clinics in more remote
                   communities. CAP Riverside will also recruit and train new community
                   and faith-based partners to assist with outreach, pre-screening and the
                   application process for potential customers for utility and weatherization
                   assistance.




                                                                    H13
                    Community Action Partnership of Riverside County
               SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
ASSURANCE 16


Assurance 16      1. Describe the service plan objectives and goals (outcomes) for those
Services             allowable Assurance 16 services you plan to deliver in conjunction with
                     program services provided under weatherization, utility assistance, and
                     ECIP (e.g., energy conservation, care, maintenance, and proper use of
                     appliances).
                  Response: (Box will expand to accommodate text)
                   CAP Riverside will distribute funds utilizing the same federal, state and
                   local priority criteria currently used under the LIHEAP program. First
                   priority for services will be given to households that have the lowest
                   incomes and pay a high portion of their income for home energy (energy
                   Burden) and to households with members who have health and safety life-
                   threatening emergencies. Second priority will be given to vulnerable
                   populations as defined by the state which include elderly persons (60 years
                   or older), disabled persons, limited-English-speaking persons, migrant and
                   seasonal farm-workers, and households with very young children (ages 5
                   years and under). CAP Riverside will also utilize local control to assist the
                   working poor who may fall short of the priority ranking. Others may
                   include those individuals facing some kind of crisis, which prevents the
                   wage earner from working, such as a job layoff, disability or medical
                   emergency. Qualifying households will be eligible for assistance one time
                   per year.

                   CAP Riverside maintains three satellite offices located in the cities of
                   Blythe, Indio, and Hemet. In June 2006, CAP Riverside successfully
                   negotiated with the tribal leaders at Torres Martinez Community Center in
                   Thermal, to establish a permanent office space for utility and
                   weatherization assistance. CAP Riverside also reached an agreement with
                   DPSS to have a representative in the Mecca Family and Farm Worker
                   Service Center in Mecca and Perris Valley Family Resource Center in
                   Perris. The added offices enable CAP Riverside to serve outlying areas in
                   Riverside County.

                   CAP Riverside’s outreach efforts and on-going coordination with existing
                   community-based and faith-based organizations will insure maximum
                   efficient utilization of all energy resources. This approach includes
                   partnering with over 80 community and faith-based organizations, senior
                   housing projects, mobile home parks, advertising in the local news papers
                   and setting-up booths at various community events to distribute programs
                   information, regarding weatherization and utility assistance, and sending
                   mailers (including brochures, clinic schedules, utility and weatherization
                   applications) to community and faith-based organizations.




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     Community Action Partnership of Riverside County
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
    Most of these organizations assist the public with completion of the
    required forms on a daily basis while the balance assists with distribution of
    applications to the public. Emergency/urgent situations are handled on a
    case-by-case basis with the community-based organization faxing the
    completed applications to CAP Riverside for action.

    CAP Riverside has developed an energy assistance and weatherization
    information web-site containing monthly outreach clinic schedules, the
    LIHEAP application, definitions of weatherization measures, and energy
    savings tips. Customers are able to download this application and the
    required forms, complete them and mail them to CAP Riverside. Home
    visits to homebound customers are also provided.

    CAP Riverside provides each customer with written information on energy
    conservation, helpful tips to conserve, budget counseling, description of
    benefits of weatherization measures installed, description of what each
    measure does to conserve and proper use/care of measure.

    Most utility payment assistance and weatherization customers are also
    processed for the California Alternate Rate For Energy (CARE) program.
    Qualified customers receive 20% discount on their Gas and Edison bills.

    Effective in the 2004, CAP Riverside began requiring all utility payment
    assistance/weatherization customers to attend mandatory energy education
    classes. The purpose of the education is to assist the customer in learning
    about the costs of energy, the benefits of energy conservation measures and
    practices, available programs such as rebates and appliance safety. Elderly
    and disabled customers may receive one-on-one energy education.

   2. Describe the type of advocacy and coordination with utility companies,
      and/or other energy programs or partnerships.
   Response: (Box will expand to accommodate text)
    CAP Riverside advocates and coordinates with utility companies on behalf
    of customers. On several occasions, CAP Riverside has pledged an amount
    and worked with the customer to negotiate a payment plan with the utility
    companies to avoid shutoffs or to be reconnected. City of Riverside Public
    Utility, for example, may pay for the deposit while HEAP pays the past due
    amount.
    CAP Riverside has partnered and trained over 80 community and faith-
    based organizations regarding the eligibility criteria for utility assistance
    and weatherization programs. Most of the organizations assist the public
    with completion of the required forms on a daily basis while the balance
    assists with distribution of applications to the public. Emergency/urgent
    situations are handled on a case-by-case basis with the community-based
    organizations faxing the completed applications to CAP Riverside for
    action.


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     Community Action Partnership of Riverside County
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
    CAP RIVERSIDE coordinates with So. California Gas, So. California
    Edison, City of Riverside Public Utilities, Imperial Irrigation District and
    City of Banning in providing utility assistance/weatherization. In addition,
    CA has coordinated efforts with over 16 propane companies throughout
    Riverside county who also refer customers in need of assistance.

    CAP Riverside has also coordinated emergencies referrals with So.
    California Edison and Adult Protective Services to loan heating/cooling
    devices


   3. Describe how you will ensure information is communicated in the
      language of target low-income community populations in your service
      territory.
   Response: (Box will expand to accommodate text)
    CAP Riverside uses various mediums to communicate and provide
    information to our customers. Pamphlets and brochures are printed in other
    languages, such as Spanish, Vietnamese, and Laotian for non-English
    speaking customers. They are distributed at various community events and
    clinic workshops. CAP Riverside has staffs onboard that are able to
    translate and assist customers in their native language.

    CAP Riverside also has a TTY to effectively service hearing impaired
    individuals.


   4. Identify if any Assurance 16 services are needed in any portion of your
      service area but cannot be provided by your agency. Please identify the
      specific challenges and/or limitations preventing your agency from
      delivering these services and internal efforts to overcome these obstacles.
   Response: (Box will expand to accommodate text)
    None


   5. Identify at least one programmatic objective that your organization could
      pursue in the upcoming contract year to enhance Assurance 16 funded
      activities and services that would increase program effectiveness and
      maximize service benefits to clients.
   Response: (Box will expand to accommodate text)
    CAP Riverside will continue to use the Geographic Information Service
    (GIS) on a wider scale to better target priority populations. This system
    allows the mapping of poverty census data to better target those priority
    populations with the greatest need and identify areas that have been under
    served. CAP Riverside plans to utilize a mobile unit to better access remote
    areas within the county to provide utility and weatherization services.



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                Community Action Partnership of Riverside County
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT


OUTREACH


Outreach      1. Describe how your agency plans to market services available under
Services         LIHEAP, i.e., mail out, partnerships, brochures, flyers, telephone
                 communication, word of mouth, satellite offices, cable ads, public
                 services announcements, community fairs, and penny-saver.
              Response: (Box will expand to accommodate text)
               CAP Riverside maintains three satellite offices located in the cities of
               Blythe, Indio, and Hemet. In June 2006, CAP Riverside negotiated with the
               tribal leaders at Torres Martinez Community Center in Thermal, to
               establish a permanent office space for utility and weatherization assistance.

               CAP Riverside also reached an agreement with DPSS to have a
               representative in the following Family Resource Centers: Mecca Family
               and Farm Worker Service Center in Mecca and Perris Valley Family
               Resource Center. These offices enable CAP Riverside letter serve the
               outlying areas in Riverside County.

               CAP Riverside’s outreach efforts and on-going coordination with existing
               community-based and faith-based organizations will insure maximum
               efficient utilization of all energy resources. This approach includes
               partnering with over 80 community and faith-based organizations, senior
               housing projects, mobile home parks, advertising in the local news papers
               and setting-up booths at various community events to distribute programs
               information, regarding weatherization/utility assistance, sending mailers
               (including brochures, clinic schedules, utility/weatherization applications)
               to community and faith-based organizations. Most of these organizations
               assist the public with completion of the required forms on a daily basis
               while the balances assist with distribution of applications to the public.
               Emergency/urgent situations will be handled on a case-by-case basis with
               the community-based organization faxing the completed applications to
               CAP Riverside for action.

               CAP Riverside will continue to coordinate its outreach efforts with other
               city and county departments such as the Office on Aging, Adult Protective
               Services, Libraries and Veterans Affairs and with other CAP Riverside
               Programs such as “Flex Your Power”, Youth Initiatives and Individual
               Savings Account Program. CAP Riverside will target its efforts by
               conducting outreach clinics in locations throughout the County where
               services are not as easily accessible and targeting populations who may not
               participate in other programs, such as senior housing, mobile home parks,
               etc. An average of fifteen outreach clinics will be conducted on a monthly
               basis to help reach these populations. The clinics will be advertised well in
               advance in order to provide information to the public. Through these



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     Community Action Partnership of Riverside County
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
    arrangements with local agencies, CAP Riverside is able to schedule
    outreach clinics to provide utility/weatherization assistance, energy
    education and financial management classes to customers. In addition, CAP
    Riverside will continue to coordinate outreach and referral efforts with
    local utility providers including electric, gas, wood, propane and oil.

    CAP Riverside will also coordinate outreach efforts with Cool Centers.
    Cool Centers are locations offered countywide to provide a safe cool place
    to low-income families to escape the extreme temperatures during the
    months of May through October, Riverside County’s high peak temperature
    months. CAP Riverside has coordinated efforts with the Riverside County
    Public Health Department, the Riverside County Fire Department and with
    several community-based organizations that offer their facility for this
    purpose. CAP Riverside provides energy education, weatherization
    information, technical assistance, snacks and water supplies at the centers.

    CAP Riverside will distribute program information via participation at
    various community dialogues, conferences and health and resource fairs.
    CAP Riverside will also conduct presentations before various groups
    including senior centers, veterans groups, head start programs, etc., to
    better inform the public of these services. In addition, CAP Riverside
    will develop media releases for publication in local newspapers and radio
    stations. Furthermore, CAP Riverside has developed energy assistance
    and weatherization information on its website containing
    monthly clinic schedules, the LIHEAP application, definitions of
    weatherization measures, and energy savings tips. The website address
    is http://communityaction.riversidedpss.org/cap/.


   2. How does your Agency plan on adapting your outreach to:
       Overcome language barriers and ensure information is communicated
        in the language of low-income populations, and
       Reach any language groups or other populations within their service
        territory that have been difficult to serve in the past? (This could
        include geographic isolation and other factors.)
    CAP Riverside is currently maintaining six satellite offices located in the
    cities of Blythe, Indio, Hemet, Mecca, Thermal and Perris. These offices
    are staffed by local residents who are able to translate and assist customers
    in their native language. CAP Riverside is also providing after-hour clinics
    to reach migrant farm workers who may have difficulties assessing
    weatherization and utility payment assistance programs due to work hours.
    Pamphlets and brochures in other languages, such as Spanish, Vietnamese,
    and Laotian for non English- speaking customers are also available. Bi-
    lingual staffs also assist customers. A TTY phone is available at CAP
    Riverside for hearing impaired customers.



                                      H18
     Community Action Partnership of Riverside County
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
   3. Describe how your agency will ensure information is communicated in
      the language of low-income community populations in your service
      territory.
   Response: (Box will expand to accommodate text)
    CAP Riverside ensures pamphlets and brochures in other languages, such
    as Spanish, Vietnamese, and Laotian for non-English speaking customers
    are available. CAP Riverside has staffs onboard that are able to translate
    and assist customers in their native language.

   4. If the agency opts to not allocate funds to outreach, agency must describe
      the process or methods to be utilized that ensure outreach services will be
      provided in the absence of LIHEAP funding.
   Response: (Box will expand to accommodate text)
    NA


   5. Identify if any Outreach services are needed in any portion of your service
      area but cannot be provided by your agency. Please identify the specific
      challenges and/or limitations preventing your agency from delivering
      these services and internal efforts to overcome these obstacles.
   Response: (Box will expand to accommodate text)
    NA


                                                               Continued on next page




                                                     H19
                   Community Action Partnership of Riverside County
              SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
OUTREACH, Continued


Outreach         6. Identify at least one programmatic objective that your organization could
Services            pursue in the upcoming contract year to enhance your organization’s
(continued)         outreach strategies and ability to reach targeted low-income families,
                    particularly those target representing targeted groups, including:
                    households with the lowest incomes, members of the vulnerable
                    populations, and high energy burdens.
                 Response: (Box will expand to accommodate text)
                  CAP Riverside will continue to use Geographic information Service (GIS)
                  on a wider scale to better target priority populations. This system allows
                  the mapping of poverty data to better target those priority populations with
                  the greatest need and areas that have been or under-served. CAP Riverside
                  also plans to utilize a mobile unit to better access remote areas within the
                  county for utility and weatherization services. CAP Riverside has been
                  able to provide assistance through direct mail and local community and
                  faith-base organizations.

                  CAP Riverside objective is to target outreach to underserved rural areas,
                  priority population (senior, disabled and families with small children) in
                  highest poverty areas and the hearing impaired.




                                                                   H20

				
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