Product Refills - The Encourage Foundation

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					  ENcourage Foundation®
  PRODUCT REFILL TIP SHEET FOR Enbrel® (etanercept) PROVIDERS

  If your patient has been approved to receive assistance from ENcourage Foundation®, and an initial
  shipment from ENcourage Foundation® has been processed, you may choose to refill your patient’s
  prescription online through ONLINE ACCESS, our online portal.

  Note: To use ONLINE ACCESS, you must first obtain an invitation code to be set up. If you have not
  used ONLINE ACCESS before, please refer to the “ONLINE ACCESS Tip Sheet for First-Time Users”
  for more information.



  Step 1: Log in to ONLINE ACCESS
  How do I request a refill online?



           Go to our website at www.encouragefoundation.com and click on the ONLINE ACCESS link.
           Under the “Provider Access” section of the page, log in using your secure username and
      •

           password.
      •


  Step 2: Select a patient.

           On the Dashboard tab, select the patient for whom you wish to request a refill.
           Click Request Refill. You will automatically be taken to the Prescriptions tab.
      •
      •

  Step 3: Request refill.

      •    On the Prescriptions tab, review the current prescription and if correct, click Request Refill.

  Step 4: Verify the shipping address.

           The address that the medication was previously shipped to is displayed. If the shipping
           address is correct, click Continue.
      •

      •    If the shipping address is incorrect, call us at 1-888-762-6436 to speak to one of our agents.

  Step 5: Select a delivery date.

           Select a specific date you would like the product delivered. If being shipped to the patient,
           please ensure that the patient has been advised of the delivery date as ENBREL has specific
      •

           handling requirements. Note that deliveries cannot be scheduled for Saturday, Sunday, or
           Monday.
           Click on the check box to confirm someone will be available to accept the shipment. If no
           one is available to receive the shipment, the product may be returned to the Foundation and
      •

           may not be reshipped.
           If the product is being shipped to the patient, please ensure that the patient has been
           advised of the delivery date.
      •

      •    Click Submit Request.



________________________________________________________________________________________________________________________________________
   PO Box 5730 ●    Louisville, KY 40255-0730 ● Phone: (800) 282-7752 ● Fax: (888) 508-8083 ● www.encouragefoundation.com
  ENcourage Foundation®
  PRODUCT REFILL TIP SHEET FOR Enbrel® (etanercept) PROVIDERS (cont.)

  I want to request a refill but want to make a change to the prescription. How do I do this?

  To make a change to the prescription, you can create a new prescription by clicking on the
  Prescriptions tab or by calling us at 1-800-282-7752 to speak to one of our agents.

  Why am I am getting a message “Cannot Process Online”?

  We are unable to process your refill request online because you indicated the shipping address is
  incorrect. Please call us at 1-800-282-7752 to speak to one of our agents.

  Why am I am getting a message “Invalid Refill Request”?

  We need an updated prescription for this patient. Please call us at 1-800-282-7752 to speak to
  one of our agents.

  How do I order refills if I don’t want to do it online?

  You may order a refill by calling us at 1-800-282-7752 to speak to one of our agents.

  How will my patient receive medication?

  ENBREL will either be shipped directly to the patient or to your office on behalf of the patient,
  depending on what you indicated on the prescription.

  If you have any other questions:

  Go to www.encouragefoundation.com and click on the Resources tab for answers to Frequently
  Asked Questions and other Tip Sheets.

  You can also talk to one of our agents by calling 1-800-282-7752, Monday through Friday, 9am to
  9pm Eastern Time.




________________________________________________________________________________________________________________________________________
   PO Box 5730 ●    Louisville, KY 40255-0730 ● Phone: (800) 282-7752 ● Fax: (888) 508-8083 ● www.encouragefoundation.com

				
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