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					ITIL Trainings Brochure
                                                 The ITIL Framework
                          Requirements                 The business/customers

                             Services                                                                                Change proposals
    managements system

                                                                                               Resource and          & service charters
     Service knowledge

                                                                           Policies             constraints

                                                                                                                               Services Design
                                     Services                                                                                     packages
                                      Design                                     Architectures
                                                            Solution Designs

                                                                                                                                          Implementation of
                                              Services                                                                                     transition plans
                                                                                                                     SKMS updates
                                             Transition                                      Testes Solutions
                                                                      retired services

                                                     Operation                                       Operational/live
      Service                                                                  Achievements             services
     portfolio                                                                 against targets

    Catalogue                                                 Continual
                                                                                         CSI register, improvement
                                                               Service                        action and plans

Who we are                                                                                  Associated with...
MCAL (Management Consulting & Advanced Learnings) is the leading high-end
consulting and training company in South Asia having expertise in the areas like
Business Analysis, Management Consulting, Project Management , Sales, Finance,
Cloud Computing, Six Sigma, Android,
Big Data, Data Analytic IT Service Management / ITIL framework.
            We are serving most of the fortune 500 companies present in India. In
the last 5 years, we have helped more than 5000 professionals shape their career
with accelerated growth.
            Our exceptional track record and innovative approach make us one of
the most liked Training and Consulting Partner for our clients, from Individuals to
            We are associated and approved from by the Global Bodies like IIBA -
              ®          ®               ®                   ®
Canada, PMI -US, TUV -Germany, IREB -Germany and ITIL -UK, this is a unique
achievement for any Indian Company.

 ITIL Cources @ MCAL
                   ITIL is well known IT service Management (ITSM) framework developed by OGC UK. It is de facto standard for understanding
                                                                  and ensuring best ITSM practices
                                   ITIL stands for Information Technology infrastructure Library. Following is certification Scheme
  COURSE                                           PURPOSE                                                                                     WHO SHOULD DO IT
                                                Become conversant with ITSM terminology and basic concepts                              Anybody who wants to become IT Service Management professional.
 ITIL Foundation
                                                                                                                                        E.g. Software Engineers, IT Managers, IT Support Groups etc

                                                IT Service study through various life cycle stages.                                     ITSM professional focusing on one/multiple areas of IT Service
                                                Service Strategy, Service Design, Service transition, Service Operation                 Management. This stream is for those who will design Services and
 ITIL Life Cycle                                Continual Service Improvement                                                           implement them. The perspective is of IT Service creation.

                                                IT Service Management aspects study from various class of roles.                        IT users, business users, managers focusing on one/multiple areas of IT
 ITIL Capability
                                                Operational Support and Analysis, Planning Protection and Optimization Release          Service Management. This stream is for those who will use and extract
                                                control and validation Service Offerings and Agreements                                 value from IT Services and do business using IT services. The
                                                                                                                                        perspective is of IT Service optimization, usage of service for business.

 Managing Across Life Cycle                     IT Service delivery using thorough understanding of each life cycle stages in isolation Senior IT and Business professionals who need understanding of ITIL
                                                and bridging the gap in stages to achieve optimal value by using service                framework. This should enable them implement IT services provision
                                                management practice as opposed to separate subject areas.                               with better quality.
                                                ITIL processes and practices, as learnt from the lifecycle and capability streams of
                                                the intermediate certificates, are put into a context of delivering this value.

ITIL is framework for IT service management. It is result of years of interaction of various diverse vendor groups and UK government Office of Commerce OGC
group to arrive at common understating of ITSM.
ITIL consists of framework around Service Life Cycles namely Service Strategy, Design, Transition, Operation and continual Service improvement
(draw a major diagram as discussed earlier).
ITIL Certification path consists of foundation and life-cycle and capability paths.
There are five life-cycle certificates and four capability certificates. In addition to this one certificate of Managing across life cycle will lead to ITIL expert title.
1. ITIL offers standardization of IT service management terminology
2. ITIL is collection of best practices in IT services offering
3. ITIL does not prescribe any specific way; outlines the guidelines which are vendor neutral
4. Use of ITIL knowledge will help achieve ITSM and IT security certificates
5. ITIL gives flexibility in implementing best practices as per needs of organization; it allows to adopt and adapt
6. ITIL helps individuals to achieve certification giving impetus on knowledge skills required at various levels of IT service management hierarchy
7. ITIL is continuously updated with latest experience due to adoption of continual improvement approach
8. ITIL is adopted in variety of situations giving it wider acceptability
9. ITIL has life cycle approach which ties the process driven improvements as per needs of business
10. ITIL brings in focus the service aspect of IT and enables organization to achieve more

                                                                       Team Benefits
Individual Benefits                                                    1. Common understanding of ITSM terminology;
1. Clearer concepts of ITSM terminology helps in                          better communication                                                  1. Better assessment of companies position vis-
   understanding overall IT service model                              2. Use of collective experience since ITIL does not                         à-vis IT SM industry
2. Frame work approach gives Individual to use                            enforce any standard                                                  2. Uniformity in application of processes.
   his experience to best                                              3. Collaboration within and outside team based on                        3. Better understanding of contractual obligations
3. Clear path of career progression by achieving                          clear understanding of requirement of IT as                              as well as internal working of IT service
   different capability/service life-cycle certificates                   Service For example, better understanding from                           provider departments
4. Better understanding of IT service industry both                       vendors, third parties and inter department                           4. Better placed to strategies and take position
   from client and IT service vendor perspective                          requirements                                                             based on best in class practices
5. Use of best in class processes                                      4. IT as service becomes focus; rather than technical                    5. Value for money realization with residual value
                                                                          expertise or excellence                                                  for IT service provider(specifically)
                                                                       5. Clearer roles and responsibilities

                                                                          Core Study Material for ITIL Qualifications
           RECOMMENDED READING                                                                                                                                      RECOMMENDED READING
           ITIL Services Strategy                                                                                                                                   Primarily ITIL Services Operations
           ITIL Services Strategy Publication                                                   ITIL Master                                                         Continual Service
           21 hours of personal study is                                                                                                                            12 hours of personal study
           recommended                                                                           ITIL Expert                                                        from SO and CSI is
           ITIL Services Design
           ITIL Services Design Publication                                                                                                                         PPO
           21 hours of personal study is                                            Managing Across the Lifecycle                                                   Primarily ITIL Services Design
           recommended                                                                                                                                              21 hours of personal
                                                                                                                                                                    study from SD is
           ITIL Services Transition                                                                                                                                 recommended
           ITIL Services Transtion Publication                   SS      SD      ST      SO      CSI              OSA PPO RCV SOA
           21 hours of personal study is                                                                                                                            RCV
           recommended                                                                                                    Capability modules                        Primarily ITIL Services Transition
                                                                         Lifecycle modules
                                                                                                                                                                    and ITIL Services Operation
           ITIL Services Operation                                                                                                                                  21 hours of personal study
           ITIL Services Operation Publication                                                                                                                      from ST and SO is
           21 hours of personal study is                                                                                                                            recommended
           recommended                                                      ITIL Foundation in IT services management
           ITIL Continual Service                                                                                                                                   Primarily ITIL Services Strategy
           Improvement                                                                                                                                              and Service Design
           ITIL Continual Service                                                     RECOMMENDED READING                                                           21 hours of personal study
           21 hours of personal study is                                           Reference all 5 ITIL Lifecycla Publications                                      from SS and SD is
           recommended                                                           20+ hours of personal study is recommended                                         recommended

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