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					ASPEN RIDGE MANAGEMENT
2500 N. University Ave. Suite 155 Provo, Utah 84604 801-607-1680 M-F 9am - 5 pm

Date: Summer 2009

WHITE-GLOVE Cleaning & Check-outs
On the day residents move out of the apartment, they will be required to do a white-glove final cleaning check & check-out. These are very demanding cleaning checks. Residents for the AUGUST Cleaning & Check-Out are responsible to have the entire unit cleaned and ready for the new incoming residents. Residents for SEPTEMBER to JULY Cleaning &/OR Check-Out are to clean your bedroom, the bathroom you use, and one common area of the unit (ie: living room, kitchen, etc.) that has not already been done by another roommate. Note: If everyone in your apartment is moving within the same time period, the whole apartment must be cleaned. If you fail to do the cleaning at the designated checkout time, your deposit will be charged $25/hr. (one hour minimum) for any necessary cleaning. Also, be aware that if you bought another residents contract, the agreement is between you and the seller. If the apartment was dirty and you signed the contract, you accepted it as it was and may have to do extra cleaning to bring it up to our standards when it is check-out time.

THESE FINAL CLEANING CHECKS ARE FOR EVERYONE, whether you are moving out or staying at the unit. If you are staying, you are not required to do your bedroom cleaning, but you are required to participate in the cleaning of the entire unit’s common areas.

 DEADLINE - 12 NOON on the day your contract ends
(Call if you need to know what day your contract ends)

 CALL US to schedule your checkout time.
We will inspect your apartment after you have finished your assignments and have moved. Check-out information is posted on our web site for your convenience. If more than one of you is moving out at the same time, the last person to leave is responsible for making sure the areas are ready to be checked. If you have any other questions, please feel free to call us @ 801-607-1680. Thank you, Aspen Ridge Management

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CLEANING SUPPLIES/LIST
Below is a list of suggested cleaning supplies for cleaning. To do a job right, you need the right tools for the job, in this case, the right cleaning supplies. You can save time and energy by using the right cleaning products. Plain water will not work. Use the following products or something similar:
Good quality Mop, broom, & dustpan Bathroom Cleaner - for removing soap scum & build-up on bathtubs & surrounds, use Lime-Away (turn on the shower on straight hot for several minutes while working in another area, then spray down with lime-away, let sit for several minutes and then scrub away deposits & build-up) Bathroom Cleaner - for toilets, use Clorox toilet bowl cleaner. For sinks use 409 or Clorox Spray to bleach bathtub & shower floors and to whiten kitchen & bathroom sinks. Pumice Stone - found at Wal-Mart for $1.15, use this to remove build-up that is hardened on around faucets and drains. Sometimes you will see a gray ring of build-up around drains and faucet fixtures. This must be removed and the easiest way other than lime-away setting on the build-up is to purchase a pumice stone, this will also remove rings in toilet bowls without ruining the porcelain. Mirrors, Windows - Use Windex and then wipe with newspaper or paper towel for no streaks Kitchen Cleaner - Use Easy-Off for stove cleaning on the inside of the oven. For the stove bowls, I recommend just buying new ones from the store, if you can’t afford to do that, use SOS pads to get all the black build-up off the stove bowls. (Most of the time you can find the stove bowls & rings for several dollars at Lowe’s, Wal-Mart or the Mending Shed on State St.) Microwave - If you have lots of food spattered inside, take a microwave-safe container, maybe a glass measuring cup or large microwave-safe bowl and fill it with water and put it in the microwave on high for 5 minutes. Remove the container, spray down with 409 or Fantastic and wash down, hardened on items just wipe right off. Dusting Furniture (wooden) - Use Pledge

HINTS TO HELP YOUR UNIT PASS CLEANING CHECKS
DEEP CLEAN - “White Glove” means just that - no dirt, dust, build-up anywhere. This does not mean just picking up and making sure everything is off the floor. We don’t care if you have things on the floor, but the deep cleaning must be done. When we say clean the fridge, that means taking out the shelves, drawers and cleaning from top to bottom, inside and out. FOLLOW THE CHECKLIST - There is a cleaning checklist that is provided. This helps you make sure you don’t miss anything. If it’s not on the list, but it’s in your unit, clean it thoroughly! PASS/FAIL - Since cleaning checks work on a “pass/fail” system, there are no gray areas, it’s either clean or dirty. CLEAN EFFECTIVELY - When cleaning a room, start from top to bottom, leaving the floors to do last. This way you are not back-tracking and cleaning areas twice, when it’s not necessary. USE PROPER CLEANING PRODUCTS - We have included above some of the cleaning items that we suggest to get the best results when cleaning. Call Hilary if you need suggestions or have a “hard-to-clean” project. Use the right products when cleaning! This is the most common problem - students don’t use the right products. Your time is valuable, so don’t waste it, get the right products to do the job right the first time.

PLAN AHEAD - Manage your time wisely. Running out of time is not an acceptable excuse for rescheduling your check-out. Make sure you leave enough time at the end to do the necessary cleaning of your unit. Break up your assignments; see what you can do in smaller increments to save time.

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ITEMS TO RETURN / HAND IN UPON MOVING OUT
Please leave the MAIL KEY in the unit. One mail key has been assigned to each unit. It stays in the apartment. For the following items, we will require you to bring them to our office within 24 hours of checking out of your unit: 1. House key and bedroom key (if applicable) – bring it in a labeled envelope with your name and unit a. If this is not brought within 24 hours of your check-out, you will receive a charge to your account so a key can be made to give to tenants moving in. PLEASE, bring this item to our office or your deposit will be charged. 2. Self-addressed and stamped envelope (where you want your deposit sent) a. If we do not receive this, we will use our envelope and stamp, and $1.00 will be taken from your deposit return to cover the cost. 3. Roommate Release Form If you have a parking pass ISSUED TO YOU FROM US, please remove it from your vehicle and include it in the envelope with your unit key. If you have a parking pass that was ISSUED BY ANOTHER MANAGEMENT COMPANY, please contact them for any special check-out instructions they may have. Thank you!!! ARM

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NAME:__________________________________ CIRCLE the words that describe your bedroom location as you go down the hall. It’s the 1st, 2nd, 3rd, 4th on the left, right, back, front, and/or straight ahead, upstairs, downstairs.

BEDROOM WHITE-GLOVE CHECK-OUT CLEANING Before you start get a bucket of warm water with Mr. Clean or some other cleaning detergent diluted in the water with a clean towel/rag. This will help you with all of the areas needed to clean in your bedroom.
1. Make sure your bedroom has been completely emptied of all of your personal items and garbage. 2. Clean light fixtures* (remove dust & bugs). Get a chair and unscrew the light fixture cover, make sure the light has been off for awhile so the glass is not hot, it will shatter if it’s hot when you put it in water. Replace any bulbs that have burned out with 60-watt bulbs. Spray the fixture glass with 409, wash (in the bathroom sink or bathtub) and then dry, and reattach fixture. This will remove bugs & dust build-up. (*Disregard if ceiling over 8’ high.) 3. Wash walls with 409 or with warm water solution in your bucket (make sure the water is fresh, you may need to change it, depending on how much dust is in your room). Get marks, dirt, and cobwebs off walls/corners. We realize the units are not brand-new, but most marks should easily wipe off the walls. Wipe off shelves in closet and on wall (if applicable). 4. Wash baseboards and bedroom & closet doors. First spray them with 409 and then wash them down with your warm water solution and towel in your mop bucket. 5. Clean windows, blinds, sills, and tracks around windows. Spray window with Windex, use newspaper to wash the window for a “no-streak” shine. 6. Dust furniture inside and out, especially inside drawers. Flip mattress on other side to keep from sinking in on one side. 7. Vacuum floors and corners. The biggest areas for dust to collect on the floors are in the corners and along the baseboard edges. I recommend spraying down the edges of the carpet and corners with 409 and then using your rag from your bucket and wiping the edges and corners down, your rag will collect all the dust build-up along the edges and corners. Then vacuum your room, this way you only have to vacuum once, vacuuming should be the last thing you do before you finish and close your bedroom door.

If you complete ALL of the items on this list, you WILL pass your bedroom portion of the white-glove cleaning check-out. Thank you, Management
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AUGUST FINAL CLEANING – CHECK-OUT INSPECTION REQUIREMENTS
These assignments are the responsibility of all residents living in ______________________________________________________ Deadline to be completed: by NOON of the day your contract terminates

(ALL areas need to be deep cleaned even if they are not specified on this list, i.e., loft areas
w/fireplaces, additional bathrooms, garages, front porches, etc.) Make sure every area in your
unit has been deep cleaned before your scheduled checkout. If it’s not on the list – Clean it anyway!
SIGNATURE ASSIGNMENT

Kitchen
_____________1) Clean oven and range (may have to use razor blade to remove any build-up – be careful not to scratch surface!) _____________2) wipe down counters (under any free-standing appliances, i.e microwave, toaster, etc.) _____________3) Wash dishes left out in kitchen _____________4) Fridge/Freezer– remove all food, shelves and drawers and wash, defrost freezer, remove all food and wipe out, wash outside _____________5) Floor – mop (wash any rugs that belong to unit, pull out fridge and mop under) _____________6) Empty Garbage/wash garbage can _____________7) Microwave – wash inside and out-get all sides and ceiling on the inside _____________8) Cabinets and Cupboards – Wash down the inside and outside of cupboards and cabinets – get dust out from corners of cabinets on the outside and any food/hand build-up, remove food and dishes from cupboards and wipe out with damp cloth _____________9) Dishwasher – Run empty cycle to sanitize, wash down front, wipe down inside along top to remove any food build-up _____________10) Kitchen Table & Chairs – wash down _____________11) Kitchen Walls – wash down walls in kitchen _____________12) Kitchen Baseboards – wipe down _____________13) Window, Sill, Track, and Blinds if Applicable _____________14) Light Fixture- remove and wash, wipe down lamps, replace burned out bulbs (unless ceiling is over 8 ft.) _____________15) Wash and Shine Kitchen Sink Living room/Hallway and Entry _____________1)Vacuum – all carpeted areas in living room and hallway _____________2) Walls – Wash down walls in living room, entryway, and hallway _____________3) Light Fixtures – remove and wash, wipe down lamps, replace burned out bulbs (unless ceiling is over 8 ft.) _____________4) Living room – Dust all furniture _____________5) Windows & Sills; clean tracks – Wash down blinds _____________6)Wash down baseboards in living room, entryway and hallway _____________7) Sweep and mop entryway (or vacuum if carpeted) _____________8)Clean vents in hallway, entry, or living room Office Personnel-CIRCLE or write in the type and quantity of light bulbs needed; ladder, etc. Kitchen fluorescent 60 watt Living Room 60 watt Bathroom Vanity round frosted 60 watt Bedroom 60 watt Notes:

Ladder

____________________________________________________________________________________________________ ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ ____________________________________________________________________________________________________
______________________________________________________________________________________________________________ 5

Bathroom(circle the words that describe your bathroom location: right, left, connected to bedroom, across from bedroom) _____________1)Bathtub, shower, & surround – Clean so it’s sparkling (no build-up is acceptable), use Zap (Wal-Mart), remove hard water deposits with pumice stone _____________2)Toilet – wash down outside, base, and inside – remove any hard water build-up in toilet bowl with pumice stone _____________3)Sink – clean faucet and sink – remove any hard water build-up with pumice stone, use Limeaway to remove rust and calcium build-up(especially around the base of the faucet) _____________4)Vanity – wash down cabinets inside and out, wipe out drawers, remove any dust build-up from cabinet doors, wipe down counter, clean medicine cabinet (if applicable) _____________5)Mirror – wipe down mirror (use newspaper to wipe with Windex for no streaks) _____________6)Floor – mop & wax – wash any rugs that belong to unit _____________7)Door – Wash down door – front & back _____________8)Bathroom Walls and Baseboards – wipe down _____________9) Light Fixtures – remove and wash, wipe down lamps, replace burned out bulbs _____________10) Window, Sill, Track, and Blinds if Applicable Bathroom(circle the words that describe your bathroom location: right, left, connected to bedroom, across from bedroom) _____________1)Bathtub, shower, & surround – Clean so it’s sparkling (no build-up is acceptable), use Zap (Wal-Mart), remove hard water deposits with pumice stone _____________2)Toilet – wash down outside, base, and inside – remove any hard water build-up in toilet bowl with pumice stone _____________3)Sink – clean faucet and sink – remove any hard water build-up with pumice stone, use Limeaway to remove rust and calcium build-up(especially around the base of the faucet) _____________4)Vanity – wash down cabinets inside and out, wipe out drawers, remove any dust build-up from cabinet doors, wipe down counter, clean medicine cabinet (if applicable) _____________5)Mirror – wipe down mirror (use newspaper to wipe with Windex for no streaks) _____________6)Floor – mop & wax – wash any rugs that belong to unit _____________7)Door – Wash down door – front & back _____________8)Bathroom Walls and Baseboards – wipe down _____________9) Light Fixtures – remove and wash, wipe down lamps, replace burned out bulbs _____________10) Window, Sill, Track, and Blinds if Applicable Washer/Dryer Area _____________1)Floor – Mop any area that is not covered by the washer and dryer _____________2)Wipe down shelves (remove any cleaners, detergents, and wash under them) _____________3)Wipe down washer and dryer – inside and out, remove any lint from lint tray in dryer _____________4)Wash down washer/dryer closet doors and throw away garbage Front Entrance _____________1)Front Door – Wash down front and back _____________2) Remove any garbage and personal items from front porch or in front of front door Furnace Closets _____________1) Remove any thing stored from the furnace closet. NOTHING can be stored in the furnace closets at any time. $30 fine per unit if any items are found in the furnace closet and must be removed by the individual doing the cleaning check. Wash down the closet doors. Vacuum Cleaner _____________1)Clean the outside surface of the vacuum. Empty the dirt chamber if machine is bagless or replace the bag with a new empty bag and change the belt if frayed or broken. Remove the hair build up on the belt cylinder. Leave the vacuum in the living room for the cleaning inspector.

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SEPTEMBER-JULY CLEANING CHECK &/OR FINAL CHECK-OUT INSPECTION REQUIREMENTS
These assignments are the responsibility of all residents living in _______________________________________________ Deadline to be completed: by NOON of the day your contract terminates – IF YOU ARE STAYING, you are required to participate in the cleaning of the entire unit’s common areas and maintain their white glove cleanliness, but you are not required to clean your bedroom.

(ALL areas need to be deep cleaned even if they are not specified on this list, i.e.,
loft areas w/fireplaces, additional bathrooms, garages, front porches, etc.)
Make sure every area in your unit has been deep cleaned before your scheduled checkout. If it’s not on the list – Clean it anyway!
The unit has failed all of the items marked with an “F”. A cleaning recheck has been scheduled for __________________. Please clean all items marked with an “F” by the cleaning recheck date. If you fail the cleaning recheck, all items failed will be cleaned by a cleaning company at the rate of $25/hour per person. SIGNATURE ASSIGNMENT

Kitchen
_____________1) Clean oven and range (may have to use razor blade to remove any build-up – be careful not to scratch surface!) _____________2) wipe down counters (under any free-standing appliances, i.e.microwave, toaster, etc.) _____________3) Wash dishes left out in kitchen _____________4) Fridge/Freezer – remove all food, shelves and drawers and wash, defrost freezer, remove all food and wipe out, wash outside _____________5) Floor – mop (wash any rugs that belong to unit, pull out fridge and mop under) _____________6) Empty Garbage/wash garbage can _____________7) Microwave – wash inside and out-get all sides and ceiling on the inside _____________8) Cabinets and Cupboards – Wash down the inside and outside of cupboards and cabinets – get dust out from corners of cabinets on the outside and any food/hand build-up, remove food and dishes from cupboards and wipe out with damp cloth _____________9) Dishwasher – Run empty cycle to sanitize, wash down front, wipe down inside along top to remove any food build-up _____________10) Kitchen Table & Chairs – wash down _____________11) Kitchen Walls – wash down walls in kitchen _____________12) Kitchen Baseboards – wipe down _____________13) Window, Sill, Track, and Blinds if Applicable _____________14) Light Fixture- remove and wash, wipe down lamps, replace burned out bulbs (unless ceiling is over 8 ft.) _____________15) Wash and Shine Kitchen Sink Living room/Hallway and Entry _____________1)Vacuum – all carpeted areas in living room and hallway _____________2) Walls – Wash down walls in living room, entryway, and hallway _____________3) Light Fixtures – remove and wash, wipe down lamps, replace burned out bulbs (unless ceiling is over 8 ft.) _____________4) Living room – Dust all furniture _____________5) Windows & Sills; clean tracks – Wash down blinds _____________6)Wash down baseboards in living room, entryway and hallway _____________7) Sweep and mop entryway (or vacuum if carpeted) _____________8)Clean vents in hallway, entry, or living room Office Personnel-CIRCLE or write in the type and quantity of light bulbs needed; ladder, etc. Kitchen Fluorescent 60 watt Living Room 60 watt Bathroom Vanity round frosted 60 watt Bedroom 60 watt

Ladder

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Bathroom(circle the words that describe your bathroom location: right, left, connected to bedroom, across from bedroom) _____________1)Bathtub, shower, & surround – Clean so it’s sparkling (no build-up is acceptable), use Zap (Wal-Mart), remove hard water deposits with pumice stone _____________2)Toilet – wash down outside, base, and inside – remove any hard water build-up in toilet bowl with pumice stone _____________3)Sink – clean faucet and sink – remove any hard water build-up with pumice stone, use Limeaway to remove rust and calcium build-up(especially around the base of the faucet) _____________4)Vanity – wash down cabinets inside and out, wipe out drawers, remove any dust build-up from cabinet doors, wipe down counter, clean medicine cabinet (if applicable) _____________5)Mirror – wipe down mirror (use newspaper to wipe with Windex for no streaks) _____________6)Floor – mop & wax – wash any rugs that belong to unit _____________7)Door – Wash down door – front & back _____________8)Bathroom Walls and Baseboards – wipe down _____________9) Light Fixtures – remove and wash, wipe down lamps, replace burned out bulbs _____________10) Window, Sill, Track, and Blinds if Applicable Bathroom(circle the words that describe your bathroom location: right, left, connected to bedroom, across from bedroom) _____________1)Bathtub, shower, & surround – Clean so it’s sparkling (no build-up is acceptable), use Zap (Wal-Mart), remove hard water deposits with pumice stone _____________2)Toilet – wash down outside, base, and inside – remove any hard water build-up in toilet bowl with pumice stone _____________3)Sink – clean faucet and sink – remove any hard water build-up with pumice stone, use Limeaway to remove rust and calcium build-up(especially around the base of the faucet) _____________4)Vanity – wash down cabinets inside and out, wipe out drawers, remove any dust build-up from cabinet doors, wipe down counter, clean medicine cabinet (if applicable) _____________5)Mirror – wipe down mirror (use newspaper to wipe with Windex for no streaks) _____________6)Floor – mop & wax – wash any rugs that belong to unit _____________7)Door – Wash down door – front & back _____________8)Bathroom Walls and Baseboards – wipe down _____________9) Light Fixtures – remove and wash, wipe down lamps, replace burned out bulbs _____________10) Window, Sill, Track, and Blinds if Applicable Washer/Dryer Area _____________1)Floor – Mop any area that is not covered by the washer and dryer _____________2)Wipe down shelves (remove any cleaners, detergents, and wash under them) _____________3)Wipe down washer and dryer – inside and out, remove any lint from lint tray in dryer _____________4)Wash down washer/dryer closet doors and throw away garbage Front Entrance _____________1)Front Door – Wash down front and back _____________2) Remove any garbage and personal items from front porch or in front of front door Furnace Closets _____________1) Remove items in furnace closet. NOTHING can be stored there at any time- $30 fine per unit if any items are found in the furnace closet and must be removed by cleaning inspector. Wash down the closet doors. Vacuum Cleaner _____________1)Clean the outside surface of the vacuum. Empty the dirt chamber if machine is bagless or replace the bag with a new empty bag and change the belt if frayed or broken. Remove the hair build up on the belt cylinder. Leave the vacuum in the living room for the cleaning inspector. The unit has failed all of the items marked with an “F”. A cleaning recheck has been scheduled for __________________. Please clean all items marked with an “F” by the cleaning recheck date. If you fail the cleaning recheck, all items failed will be cleaned by a cleaning company at the rate of $25/hour per person. 8


				
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