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What to Consider When Replacing Your Phone System - Westelcom

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					  What to Consider When
Replacing Your Phone System
                  by
  Scott R. Wilson, MBA Technology
            Management

                                    1
                Overview
• Out With The Old In With The New
• What to Consider When Replacing a
  Telephone System
• How to Protect Your Investment
• Q&A

                                      2
                                Unified Networks Evolution

Circuit-Switched                   IP Enabled            IP-based Networked
   Telephony                     Hybrid Circuit/         Telephony Services
                                Packet Telephony
Call Switching/Processing
     and Applications



            PSTN




        IP LAN/WAN




                     VoIP Integration With Networking                    3
Out With The Old In With The New
         Old Technology                 New Technology
•   High Capital Cost          •   Lower Monthly Recurring
•   Annual Maintenance Costs       Costs – Equipment,
•   Investment & Management        Maintenance , & Service
    of Cable Plant             •   Connect Remote
•   Planned Obsolescence by        Locations/Workers
    Manufacturer               •   More Value for your $ -
•   Rapid Advancement in           Lower Toll Charges
    Equipment Performance      •   Lower Capital Investment
                                   Costs
                               •   Low Annual Maintenance $
                               •   Easily Scalable – Lower  4
What to Consider When Replacing
      a Telephone System
• Business Future - # of Stations – Remote
  Workers – Expanding into new Markets
• Features/Functions – Likes & Dislikes Getting
  the most out of the System
• Carrier Costs, # of Lines, Features, LD Costs
• Monthly Recurring Costs vs. Capital Cost        5
     Protecting Your Investment
• Redundancy – Emergency Line - Hosted
  Services
• Power Protection – UPS – Incoming Line Surge
• 24 X 7 Local Support – Time is Money
• Software Upgrades
• Modular Equipment – Digital vs. Analog
• Ongoing Training of New & Existing Employees
                                             6
 Dannemora Federal Credit Union
• Multiple Office Connectivity
  – Ability to Transfer Calls Between Locations
  – Eliminate $$$ Between Branches
  – Secure Communication Via Internet
  – One Vendor For Equipment, Voice & Data


                                                  7
8
                  Summary
•   Old vs. New Technology
•   Higher Bandwidth = Greater Opportunity
•   Protect Your Investment
•   Q&A



                                             9

				
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