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					WATER SERVICES DEVELOPMENT PLAN
.......Local Municipality 20_ _

 Module 2: Topic Explanations & Detailes Information
 ENABLING FACTORS COMPLIANCY SUPPORTIVE INFORMATION



              Conservation & Demand Management             WS Institutional Arrangements       Reporting




                                                                               Needs Development Plan


                                  Water Resources


                                                              Infrastructure

                        Socio Economic                                              Service Levels




                                                                        Social & Customer Services


                                               Operation & Maintenance




        Water Balance




                                             Socio Economic


                                                                                           Demographics




                              Financial




                                           Associated Services




Document Date: November 2010
DWA's GUIDE FRAMEWORK & CHECKLIST FOR THE DEVELOPMENT OF WATER SERVICES
DEVELOPMENT PLAN
                                            MODULE 2
             WSDP Preparation Guide: Topic Explanations & Detailed Information
                                              TOPIC 2

Demographics

An important component of planningis to characterise the WSA in terms of physical, topographical
and socio-economic attributes that might influence the provision of services.
 Choose the descriptions that best describe the character of the area and give the percentage of the
total surface area covered by that description.
Settlement types
The demarcation process has resulted in substantially different municipal areas than was the case
before 2000. The result is that Category B municipalities now include rural areas whereas in the past
local municipalities comprised urban areas. It is suggested that in order to be consistent and
understand the context of the municipal area, different settlement types for urban and rural be used.
There are three main reasons why it is useful to distinguish according to settlement types:
Firstly, these settlement types are consistent with a number of nationalprogrammes.
Secondly, there are different costs associated with providing infrastructure to different settlement
types (for example it will be cheaper to provide services in urban areas as opposed to rural areas
because of economies of scale).
Thirdly, institutionaloptions for service delivery differ according to settlement types (for example, it
will be possible for a community based water services provider to run schemes in villages and
scattered settlements, whereas it will be less likely that they will be able to successfully run schemes
in large urban areas).

Description of Settlement types
Urban – Formal towns within vicinity of urban cores
Dense – Dense rural settlements with population> 5000
Village – Rural village with populationbetween 500 and 5000
Scattered – Scattered rural village with populationless than 500
Farmlands – Farming



It is important to note that not all these types will occur in each area and therefore the WSA
need only report on the settlement types, which occur within its area of jurisdiction.
                                                  INDEX

                                                 TOPIC 2

                                                                                                 Previous WSDP
             INDEX               Module 1 Requirement           Module 2 Current Status               Status
                                                                                                     Current
                                                                                               -1yr -2yr -3yr -4yr
                                                        Required & Included: Addresses
                                                                                               RS    RS   RS   RS
                                                        Sufficiently (RS)
   DEMOGRAPHICS PROFILE
                                                      Required & Included: Update Required
                                      (Due to Poor                                             RU   RU    RU   RU
                                                      (RU)
                                 Assessment in Module
                                       1: YES / NO    Required but Not Included (RN)           RN   RN    RN   RN
        2. SETTLEMENT
        DEMOGRAPHICS
                                                        Not Required (N)                        N    N    N    N
                                                        Not Required. Additional Information
                                                        Included (NI)
                                                                                               NI   NI    NI   NI
2.1 Total Population
2.2 Total Number of Households
2.3 Average Household Size
2.4 Settlement Type (Urban &
Rural)
2.5 Social Service Type
                                            MODULE 2
            WSDP Preparation Guide: Topic Explanations & Detailed Information
                                             TOPIC 3

Service

Having an understandingof the current situation allows the most important aspect of the plan to be
addressed: service level targets. This section sets out what services will be provided to consumers,
both in terms of level of service and quality of service . Before going into the tables themselves,
some explanatory text is given dealing with types of services and the importance of formulating a
service level policy.
The vision and mission of the IDP should drive this part of the planningprocess. For example, the
vision of the IDP could be, amongst other things, to ensure that all citizens have access to at least a
basic level of service within five years.
The targets set in this section must be compatible with the IDP.
The proposed programme, as defined by the service level and service quality goals, can only
be done with reference to the full integrated planning process, considering socio-economic,
water resource, environmental, infrastructure, management and financial constraints. This
implies that a number of scenarios will have to be tested before the most appropriateone can be
decided upon.
Types of services
The concept of service levels relates to the options which consumers can be given with regard to
the convenience of the service and hence the amount of water, which they will consume, and the
associated wastewater they will generate.
There are ranges of different service types, which can be provided. These are clarified below
according to the types reported in the tables.
None or inadequate
This refers to the number of consumer units (or households) that do not have access to basic water
supply or sanitation.
Basic water supply comprises:
a) The provision of appropriateeducation in respect of effective water use; and
b) A minimum quantity of potable water of 25 litres per person per day –
At a minimum flow rate of not less than 10 litres per minute;
Within 200 meters of a household; and
With an effectiveness of not more than 7 days interruptedsupply to any consumer per year.


Basic sanitation comprises:
a) The provision of appropriatehealth and hygiene education; and
b) A toilet which is safe, reliable,environmentally sound, easy to keep clean, provides privacy and
protection against the weather, well ventilated, keeps smells to a minimum and prevents the entry
and exit of flies and other disease- carrying pests.
(Source: Compulsory nationalstandards in terms of Sections 9(1) and measures to conserve water
in terms of 73(1)(j) of the Water Services Act.)


Water service levels
Communal water supply
See ‘basic water supply’ explained above.


Controlled volume supply
E.g. Yard Tanks. Each house is provided with a tank, which holds about 200 litres. The tank gets
filled up once a day. This type of service is often referred to as an intermediatelevel of supply.
Uncontrolled volume supply
There are generally two types: either the tap stands outside the house on its own or on the wall of an
outside toilet (yard tap) or water is piped into the house to take water to taps in the kitchen, bathroom,
toilet etc.

Sanitation
Consumer installations: Dry
See basic sanitation supply explained above.
VentilatedPit: A basic pit latrine structurally reinforced without preventing water seepage into
surrounding soil, a slab that
seals the edges of the pit and a screened air pipe that vents smells from the
pit into the air above the privy. The concrete slab
over the pit is not standard requirement for all VIP toilets, but necessary
under certain geotechnical conditions and it must comply with ground
water protocol. Eco San option: one of a range of sanitation options
that convert the waste products into re-usable agricultural soil conditioners
of fertilizers on-site (usually without water use)




Consumer installations: Wet (septic tanks)
Water is flushed into a digester where certain bacteria and other organisms break down the solids.
Digester effluent flows into the soak away, then the ground and it must be ensured that the soak away
does not cause pollutionof ground water. There can be a build up of sludge in the digester that has to
be pumped out occasionally.
In some cases the effluent from the septic tank is discharged into the bulk sewer
network, which leads to a sewage
treatment plant or oxidation ponds.
Discharge to wastewater treatment works
Here there are generally two types: intermediate(e.g. aqua privy
with solids free sewer which is similar to a septic
tank, but instead of a soak away the digester effluent flows into a pipe which
connects to a small sewer in the
road reserve).
Full waterborne refers to the situation where a flushing toilet is used; the wastewater flows to a sewer
on the site, then to sewers on the street. Effluent discharged from sewage treatment works must meet
nationaleffluent discharge quality standards in order to avoid pollutingthe water resources.

References for more detailed information on sanitation technology options
If applicabledescribe
Average capital and O&M costs of the different technology choices

Provide references for suitable guidelines on technical options

Key issues to be taken into account when choosing an appropriate Sanitation Service Level

O&M arrangements
Desludging of septic tanks
Pit emptying service
Capacity of the bulk sewer network and sewage treatment works
Availability of adequate water for waterborne sanitation
Availability of budgets for O&M
Service level policy
The key issue in preparing a service level policy is that higher than basic services should be provided
only where households can afford these levels of service, due to the necessity of recovering the
increased capital and operating and maintenance costs. While politically difficult, this is likely to be the
only way in which sustainable services can be provided in the long term. There are numerous
examples of unaffordableservice levels being provided with catastrophic results for both households
and municipalities.

Existing service levels
Having an understandingof the types of services available, the WSA should assign existing services
to these different levels and report the figures in the current columns of the tables. Considerable work
will need to be done in integratinginformation from the different areas that comprise the new water
services authorities.

Service level targets
Service level targets (set within the constraints of the service level policy) can be set as follows:
a) New consumer units - This refers to new units that will need to be provided as a result of natural
populationincrease or migration to the area.
b) Current backlogs - This refers to those households that are currently not adequately served, for
example those having a supply less than RDP standards.
c) Upgrading - This refers to those households who currently have adequate services but who are to
be upgraded to a higher level.
The figures need to be consolidated and translated into targets per year for the number of consumer
units, which will have access to each level of service category and recorded in the tables in Error!
Reference source not found. .
If for any reason basic services cannot be extended to all consumer units within 5 years, reasons
need to be stated in the text as to why this is so.

Service level coverage – “quantity”
The current situation needs to be completed for the settlement types i.e. urban and rural (dense,
village, scattered and farmland) and consolidated according to the tables below. Separate tables are
given for each category of user. Once the scenario has been chosen, the targets need to be reported
in the columns from year 1 to year 5. By year 5, there should be no consumer units that have a level of
supply that is “none or inadequate”.If this cannot be achieved, reasons for this must be stated in the
text.
                                                        INDEX

                                                       TOPIC 3

                                                                                                     Previous WSDP
              INDEX                    Module 1 Requirement         Module 2 Current Status               Status
                                                                                                         Current
                                                                                                   -1yr -2yr -3yr -4yr
                                                            Required & Included: Addresses
                                                                                                   RS    RS   RS   RS
                                                            Sufficiently (RS)
                                                            Required & Included: Update Required
                                            (Due to Poor                                           RU   RU    RU   RU
                                                            (RU)
   SERVICE LEVELS PROFILE              Assessment in Module
                                                            Required but Not Included (RN)         RN   RN    RN   RN
                                             1: YES / NO
                                                            Not Required (N)                        N    N    N    N
                                                            Not Required. Additional Information
                                                            Included (NI)
                                                                                                   NI   NI    NI   NI
3.1 Settlement Water Service Level
Definitions
3.2 Settlement Sanitation Service
Level Definitions
3.3 Residential, Public Institutions
and Industries
                                         MODULE 2
          WSDP Preparation Guide: Topic Explanations & Detailed Information

                                           TOPIC 4


Map and Profile
Section 13 a, b, d, f, g, and h (IV) of the Water Services Act of 1997requiregraphic
representations of part of the information presented in the WSDP.

Socio-economic profile
As the focus of the WSDP is on delivering services to consumers, the profile of the consumers
within the area to be served is of central importance and the starting point in the planning
process.
The information reported in this section should be exactly the same as that contained within the
IDP, as it is the same group of people who are being planned for.
Through completing this section, an understandingof the consumers living within the WSA
area of jurisdiction should be gained. Building a knowledge base around the numbers of
consumers and their income profile (current), together with broader factors like populationand
economic growth rates (future), helps inform what types of services can be provided.
                                             INDEX
                                             TOPIC 4


                                                                                       Previous WSDP
    INDEX         Module 1 Requirement              Module 2 Current Status                 Status
                                                                                           Current
                                                                                     -1yr -2yr -3yr -4yr
                                           Required & Included: Addresses Sufficiently
                                                                                       RS   RS   RS   RS
                                           (RS)
    SOCIO                                  Required & Included: Update Required (RU) RU     RU   RU   RU
                (Due to Poor Assessment in
  ECONOMIC                                 Required but Not Included (RN)              RN   RN   RN   RN
                   Module 1: YES / NO
 BACKGROUND                                Not Required (N)                            N    N    N    N
                                           Not Required. Additional Information
                                           Included (NI)
                                                                                       NI   NI   NI   NI
4.1 GENERAL
4.1.1 Present
population
4.1.2 Projected
population growth
rates
4.1.3 No. of dry
industrial consumer
units
4.1.4 No. of wet
industrial consumer
units
4.1.5 No. of
commercial
consumer units
4.2 AGE & GENDER PROFILE
4.2.1 Permanent
resident population
4.2.2 Aged
Residents (>65yrs)
4.2.3 Youth
Residents (<18yrs)
4.2.4 Male
Residents
4.2.5 Female
Residents
4.3 EMPLOYMENT PROFILE
4.3.1 Eligible
Workforce (19 – 65
yrs)
4.3.2 Permanent
residents – without
jobs
4.3.3 Seasonal
farm workers
4.3.4 Temporary
domestic workers
4.3.5 Permanent
farm workers
4.3.6 Permanent
Industry workers
4.3.7 Professional
workers
                                                                                        Previous WSDP
    INDEX          Module 1 Requirement              Module 2 Current Status                 Status
                                                                                            Current
                                                                                      -1yr -2yr -3yr -4yr
                                            Required & Included: Addresses Sufficiently
                                                                                        RS   RS   RS   RS
                                            (RS)
    SOCIO                                   Required & Included: Update Required (RU) RU     RU   RU   RU
                 (Due to Poor Assessment in
  ECONOMIC                                  Required but Not Included (RN)              RN   RN   RN   RN
                    Module 1: YES / NO
 BACKGROUND                                 Not Required (N)                            N    N    N    N
                                            Not Required. Additional Information
                                            Included (NI)
                                                                                        NI   NI   NI   NI
4.4 DEMOGRAPHIC TRENDS & MIGRATION PATTERNS
4.4.1 Permanent
resident population
4.4.2 Peak daily
labour migration (-)
out / (+) in
4.4.3 Peak long-
term labour
migration (-) out /
(+) in
4.4.4 Permanent
population changes
(-) out / (+) in
4.4.5 Holiday
Population

 4.5 HOUSEHOLD INCOME


 4.6 ECONOMICS
                                            MODULE 2
             WSDP Preparation Guide: Topic Explanations & Detailed Information

                                              TOPIC 5


With service level targets set, associated flows identifiedwithin the context of the resource constraint
and possibilities for reducing demand investigated, the WSA is in a position to assess whether its
existing infrastructure is sufficient to meet future demand. This section covers:

Existing infrastructure;
Schemes to be transferred;
Schemes to be rehabilitated;and
New infrastructure to be built.
                                                                INDEX

                                                                TOPIC 5

                                                                                                             Previous WSDP
                                                   Module 1                                                      Status
                     INDEX                        Requirement
                                                                          Module 2 Current Status               Current
                                                                                                           -1yr -2yr -3yr -4yr

                                                                Required & Included: Addresses Sufficiently
                                                                                                            RS   RS   RS   RS
                                                                (RS)
                                                  (Due to Poor
 WATER SERVICE INFRASTRUCTURE                      Assessment
                                                               Required & Included: Update Required (RU)   RU    RU   RU   RU
           PROFILE                                in Module 1:
                                                    YES / NO Required but Not Included (RN)                RN    RN   RN   RN
                                                               Not Required (N)                            N     N    N    N
                                                               Not Required. Additional Information
                                                               Included (NI)
                                                                                                           NI    NI   NI   NI
5.1   GENERAL INFORMATION
5.1.1 Is there an Asset Register Monitoring
Programme (Yes/No)
5.1.2 Total number of components / km of
pipeline
5.1.3 VIP toilets
5.1.4 Other dry sanitation toilets
5.1.5 Septic tanks


5.2   OPERATION
5.2.1 Previous vandalism or theft (Security
Problem) (Yes/No)
5.2.2 Is the abstraction registered with
DWA?
5.2.3 % Allocation for domestic consumption
(licensed)
5.2.4 % Of domestic allocation used
(licensed)
5.2.5 Is abstraction recorded? (Yes/No)
5.2.6 Safety inspection performed: Regular
5.2.7 Total volume of water treated per year
(MI/annum)
5.2.8 Average Operating hours per day
5.2.9 Is ther a Water Quality Plan (Yes/No)
5.2.10 Sample Failure %
5.2.11 Autherisation Compliance

5.2.12 Are there any standby pumps available?

5.2.13 Is there any leakage control? (Pressure
regulation)
5.2.14 How many illegal connections to date?
5.2.15 % Illegal connections be formalized?

5.2.16 What is the storage factor (x daily use)
5.2.17 Total volume of water received and
treated per year (Ml)
5.2.18 Average Operating hours per day
5.2.19 Discharge volume (Ml/annum)
5.2.20 Volume of effluent recycled (Ml/
annum)
5.2.21 % Effluent controled
5.2.22 Permitted effluent (Ml/annum)
                                                                                                              Previous WSDP
                                                   Module 1                                                       Status
                    INDEX                         Requirement
                                                                         Module 2 Current Status                 Current
                                                                                                           -1yr -2yr -3yr -4yr
                                                                Required & Included: Addresses Sufficiently
                                                                                                            RS   RS   RS   RS
                                                                (RS)
                                                  (Due to Poor Required & Included: Update Required (RU)   RU    RU   RU   RU
 WATER SERVICE INFRASTRUCTURE                      Assessment
           PROFILE                                in Module 1: Required but Not Included (RN)              RN    RN   RN   RN
                                                    YES / NO Not Required (N)                               N    N    N    N
                                                               Not Required. Additional Information
                                                               Included (NI)
                                                                                                           NI    NI   NI   NI
5.2.23 Solid waste disposal (m³/annum)
5.2.24 Sludge produced (m³/annum)
5.2.25 % Of the time that effluent is chlorinated

5.3   FUNCTIONALITY
5.3.1 General physical condition (N: Not in
operation/P: poor/G: good)
5.3.2 How well is the infrastructure
maintained? (N: None, I: infrequent, D:
demand, P: planned)
5.3.3 Are spare parts readily available? (Yes/
No)
5.3.4 Number of breakages / failures per
year
5.3.5 Total refurbishment needs %
5.3.6 Total refurbishment needs cost (RM)
5.3.7 Total replacement needs %
5.3.8 Total replacement needs cost (RM)
5.4   INSTITUTIONAL STATUS
5.4.1 % the WSA Self the Current Owner
5.4.2 % the WSA Self Current Operator
5.5   ASSET MANGAMENT
5.5.1 % Expected total lifespan: Short (1-3
yrs)
5.5.2 % Expected total lifespan: Medium (3 -
10 yrs)
5.5.3 % Expected total lifespan: Long (10 - 20
yrs)
5.5.4 Estimated replacement value (RM)
5.5.5 Annual operating cost (RM)
5.5.6 Annual maintenance cost (RM)
5.6   TYPE AND CAPACITY
5.6.1 Capacity (m³)
5.6.2 Full Supply storage capacity (m³)
5.6.3 Spillway capacity (m³/sec)
5.6.4 Total annual assured yield (m³/annum)
5.6.5 Can the (dam) capacity be increased?
(Yes/No)
5.6.6 Physical water quality: Turbidity
5.6.7 Chemical causing quality problem
5.6.8 Design Capacity (Mega L)
5.6.9 Discharge rate (Mega L/day)
5.6.10 Pipe material (Most common)
5.6.11 Avg. Diameter (mm)
5.6.12 Avg. Discharge rate (m³/sec)
5.6.13 How much capacity is still available for
development? (%)
                                                                                                           Previous WSDP
                                                Module 1                                                       Status
                    INDEX                      Requirement
                                                                      Module 2 Current Status                 Current
                                                                                                        -1yr -2yr -3yr -4yr
                                                             Required & Included: Addresses Sufficiently
                                                                                                         RS   RS   RS   RS
                                                             (RS)
                                                            Required & Included: Update Required (RU)   RU    RU   RU   RU
                                               (Due to Poor
 WATER SERVICE INFRASTRUCTURE                   Assessment
                                                            Required but Not Included (RN)              RN    RN   RN   RN
           PROFILE                             in Module 1:
                                                 YES / NO
                                                            Not Required (N)                             N    N    N    N
                                                             Not Required. Additional Information
                                                             Included (NI)
                                                                                                        NI    NI   NI   NI
5.6.14 Design Capacity - Hydraulic Load (Ml/
day)
5.6.15 Design Capacity - Organic Load (COD
kg/day)
5.7   EXISTING ASSET MANAGEMENT ASSESSMENT
Resource
Information
Activity Control
Management
Water Master Plan
                          MODULE 2
WSDP Preparation Guide: Topic Explanations & Detailed Information

                            TOPIC 6
                                                          INDEX

                                                         TOPIC 6

                                                                                                         Previous WSDP
                                                  Module 1                                                   Status
                    INDEX                        Requirement
                                                                       Module 2 Current Status              Current
                                                                                                       -1yr -2yr -3yr -4yr
                                                                Required & Included: Addresses
                                                                                                       RS    RS   RS   RS
                                                                Sufficiently (RS)
                                                 (Due to Poor Required & Included: Update Required     RU   RU    RU   RU
                                                Assessment in (RU)
      6. OPERATION & MAINTENANCE
                                                Module 1: YES / Required but Not Included (RN)         RN   RN    RN   RN
                                                     NO         Not Required (N)                        N    N    N    N
                                                                Not Required. Additional Information
                                                                Included (NI)
                                                                                                       NI   NI    NI   NI
6.1    IS THERE A OPERATION & MAINTENANCE PLAN?
6.2    WATER SERVICES INFRASTRUCTURE: OPERATIONAL ASSESMENT
6.2.1   RESOURCES
6.2.1.1 Existing Groundwater Infrastructure
6.2.1.2 Existing Surface water Infrastructure
6.2.1.3 Existing Water Treatement Works
Infrastructure
6.2.1.4 Existing Pump Station Infrastructure
6.2.1.5 Existing Bulk Pipeline Infrastructure
6.2.1.6 Existing Tower & Reservoir
Infrastructure
6.2.1.7 Existing Reticulation Infrastructure
6.2.2   INFORMATION
6.2.2.1 Existing Groundwater Infrastructure

6.2.2.2 Existing Surface water Infrastructure

6.2.2.3 Existing Water Treatement Works
Infrastructure
6.2.2.4 Existing Pump Station Infrastructure
6.2.2.5 Existing Bulk Pipeline Infrastructure
6.2.2.6 Existing Tower & Reservoir
Infrastructure
6.2.2.7 Existing Reticulation Infrastructure
6.2.3   ACTIVITY CONTROL & MANAGEMENT
6.2.3.1 Existing Groundwater Infrastructure

6.2.3.2 Existing Surface water Infrastructure
6.2.3.3 Existing Water Treatement Works
Infrastructure
6.2.3.4 Existing Pump Station Infrastructure
6.2.3.5 Existing Bulk Pipeline Infrastructure
6.2.3.6 Existing Tower & Reservoir
Infrastructure
6.2.3.7 Existing Reticulation Infrastructure
6.3.1   RESOURCES
6.3.1.1 Existing Groundwater Infrastructure
6.3.1.2 Existing Surface water Infrastructure
6.3.1.3 Existing Water Treatement Works
Infrastructure
6.3.1.4 Existing Pump Station Infrastructure
6.3.1.5 Existing Bulk Pipeline Infrastructure
6.3.1.6 Existing Tower & Reservoir
Infrastructure
6.3.1.7 Existing Reticulation Infrastructure
                                                                                                         Previous WSDP
                                                  Module 1                                                    Status
                    INDEX                        Requirement
                                                                       Module 2 Current Status               Current
                                                                                                       -1yr -2yr -3yr -4yr
                                                                Required & Included: Addresses
                                                                                                       RS    RS   RS   RS
                                                                Sufficiently (RS)
                                                 (Due to Poor Required & Included: Update Required
       6.1 WATER SERVICES                                                                              RU   RU    RU   RU
                                                Assessment in (RU)
  INFRASTRUCUTRE: MAINTENANCE
                                                Module 1: YES / Required but Not Included (RN)         RN   RN    RN   RN
           ASSESSMENT
                                                     NO         Not Required (N)                        N    N    N    N
                                                                Not Required. Additional Information
                                                                Included (NI)
                                                                                                       NI   NI    NI   NI
6.3.2   INFORMATION
6.3.2.1 Existing Groundwater Infrastructure

6.3.2.2 Existing Surface water Infrastructure
6.3.2.3 Existing Water Treatement Works
Infrastructure
6.3.2.4 Existing Pump Station Infrastructure
6.3.2.5 Existing Bulk Pipeline Infrastructure
6.3.2.6 Existing Tower & Reservoir
Infrastructure
6.3.2.7 Existing Reticulation Infrastructure
6.3.3   ACTIVITY CONTROL & MANAGEMENT
6.3.3.1 Existing Groundwater Infrastructure

6.3.3.2 Existing Surface water Infrastructure
6.3.3.3 Existing Water Treatement Works
Infrastructure
6.3.3.4 Existing Pump Station Infrastructure
6.3.3.5 Existing Bulk Pipeline Infrastructure
6.3.3.6 Existing Tower & Reservoir
Infrastructure
6.3.3.7 Existing Reticulation Infrastructure
6.4   WATER SUPPLY QUALITY
6.4.1 Water Safety Plan
6.4.2 Process Control
6.4.3 Monitoring Programme
6.4.4 Sample Analysis (Credible)
6.4.5 Failure Response Management
TOPIC 7
                                                 TOPIC 7


                                                                                               Previous WSDP
               INDEX          Module 1 Requirement          Module 2 Current Status                Status
                                                                                                  Current
                                                                                             -1yr -2yr -3yr -4yr
                                                      Required & Included: Addresses
                                                                                             RS    RS   RS   RS
                                                      Sufficiently (RS)
                                                      Required & Included: Update
                                                                                             RU   RU    RU   RU
                                                      Required (RU)
                              (Due to Poor Assessment
 7. ASSOCIATED SERVICES
                               in Module 1: YES / NO Required but Not Included (RN)          RN   RN    RN   RN
                                                      Not Required (N)                        N    N    N    N
                                                      Not Required. Additional Information
                                                      Included (NI)
                                                                                             NI   NI    NI   NI
7.1     Water Services
7.1.1   Education
7.1.2   Health
7.2     Sanitation Services

7.2.1 Education

7.2.2 Health
                                             MODULE 2
               WSDP Preparation Guide: Topic Explanations & Detailed Information

                                               TOPIC 8


 Water Conservation can be defined as the minimisation of loss or waste, the care and protection of
 water resources and the efficient and effective use of water.
 Water Demand Management can be defined as the adaptationand implementationof a strategy by a
 water institution or consumer to influence the water demand and usage of water in order to meet any
 of the following objectives: economic efficiency, social development, social equity, environmental
 protection, sustainability of water supply and services, and political acceptability.
 Promoting the efficient use of water should be a driver of the WSDP process, particularly since South
 Africa is a water scarce country. Water required as a result of the service level targets may exceed
 water available. There are two options in this case, either build new infrastructure (which is very
 costly), or institute a WC/WDM strategy, or a combination of the two. The need to implement
 WC/WDM is not limited to water resource requirements. The implementationof WC/WDM can have a
 significant impact in ensuring effective, affordableand sustainable water services with social,
 economic and environmental benefits.
 The potentialbenefits of this approach for the country as a whole are significant as indicated in the
 box below.
 “It is estimated that the potentialeconomic benefit of WC/WDM over the next fifteen years in the water
 services sector in South Africa is approximately R50 billion.This could be achieved through cost
 savings in postponing capital infrastructure and in operating costs.”
 “… It is calculated that the total opportunity in reducing water demand in the water services sector in
 South Africa is approximately 39 percent f the total existing demand”
 (Source: Water Conservation and Water Demand Management Strategy for the Water Services
 Sector, 2000)



“It is estimated that the potential economic benefit of WC/WDM over the next fifteen years in the
water services sector in South Africa is approximately R50 billion. This could be achieved through
cost savings in postponing capital infrastructure and in operating costs.”
“… It is calculated that the total opportunity in reducing water demand in the water services sector
in South Africa is approximately 39 percent f the total existing demand”
(Source: Water Conservation and Water Demand Management Strategy for the Water Services Sector,
2000)



 The total figures for water balance can only be calculated once WC/WDM has been conducted for the
 area.

 WC/WDM Strategy
 The National Water Audit (Section 2 (h) (iii)) requires the WSA to prepare WC/WDM strategies in order
 to achieve more efficient use of water. The Directorate Water Conservation has prepared
 comprehensive guidelinesin this regard, including a model strategy for water services authorities. A
 model strategy has also been developed for regional water services institutions such as water boards
 and metropolitancouncils that have bulk water supply functions. The WC/WDM strategy for WSA's
 also needs to form part of the regional WC/WDM strategy. It is important to recognize that although
 WSA’s are ultimately at the interface of WC/WDM initiatives the needs and objectives of the strategy
 need to be looked at from various perspectives including consumers, municipalities, bulk suppliers,
 catchment management agencies and the nationalperspective.
“The purpose of the WC/WDM model strategies is to enhance the management of water services in
order to achieve sustainable, efficient and 100 percent affordable services to all consumers. The aim
of the model strategies is to influence all functions and business plans related to water services. The
emphasis of the model strategies is to influence water services to incorporate social, environmental,
economic and technical considerations.”
Source: Water Conservation and Water Demand Management Strategy for the Water Services Sector,
2000)




 These guidelinesinclude a very useful overview of how such strategies can be applied within the
 different areas that comprise new municipalities.

 The model strategy comprises a number of elements. WSA’s are then encouraged to use the
 elements to develop their own detailedstrategies, which should identify appropriateactions and
 business plans to meet the stated objectives and goals. The focus of the model strategy is for a
 medium to large size WSA. Smaller WSA’s are encouraged to implement as many aspects of the
 strategy that are feasible.
 Many of the elements of such a strategy are part of the WSDP requirements. However, particularly
 the larger, more capacitated WSA’s are encouraged to produce specific strategies based on the
 above mentioned model strategy. Should this be the case, the WSA should attach their strategy to
 their WSDP submission.

 There are a host of activities that a WSA could embark upon to ensure more efficient use of water.
 These can be classified according to the following four categories:
 Water resource management
 Distribution management
 Consumer/end user demand management
 Effluent/returnflow management

 The implementationof a WC/WDM strategy does not only refer to measures that reduce water
 wastage and inefficient use but also include measures to effectively manage and sustain efficiency
 targets. Some of the priority requirements are to install systems that measure and identify certain
 key parameters such as minimum night flows and systems to enable detailedand regular water
 audits and water balances.
 Depending on the circumstances, the initial focus of reducing demand could be the reduction in
 unaccounted for water (UAW) and a reduction on the wastage and inefficient use of non-revenue
 water consumption (i.e. the reduction of involuntary water usage by non-paying consumers).
 However, this does not mean that WSA’s should not target paying consumers and WSA’s should
 also consider implementing other activities to reduce water consumption. Some of the activities that
 a WSA should implement include quantifyingthe exact potentialthrough pilot projects and through
 further research. Pilot projects should include retrofittingof plumbing fittings, artificial recharge,
 rainwater harvesting, retrofit water saving devices and the use of indigenousplants. A
 communication and awareness campaign needs to be an integral and sustainable interventionof
 any WC/WDM strategy.
                                                   INDEX
                                                           TOPIC 8

                                                                                                           Previous WSDP
                                                      Module 1                                                 Status
                       INDEX                         Requirement
                                                                         Module 2 Current Status              Current
                                                                                                         -1yr -2yr -3yr -4yr
                                                                  Required & Included: Addresses
                                                                                                         RS    RS   RS   RS
                                                                  Sufficiently (RS)
                                                     (Due to Poor Required & Included: Update Required   RU   RU    RU   RU
        8. CONSERVATION & DEMAND                      Assessment (RU)
               MANAGEMENT                            in Module 1: Required but Not Included (RN)         RN   RN    RN   RN
                                                       YES / NO Not Required (N)                          N    N    N    N
                                                                  Not Required. Additional Information
                                                                  Included
                                                                                                         NI   NI    NI   NI
8.1   WATER RESOURCE MANAGEMENT INTERVENTIONS
8.1.1    REDUCING UNACCOUNTED WATER AND WATER INEFFICIENCIES
8.1.1.1 Reticulation leaks
8.1.1.2 Illegal connections
8.1.1.3 Un-metered connections
8.1.1.4 Internal plumbing leaks
8.1.2    REDUCING HIGH PRESSURES FOR RESIDENTIAL CONSUMERS - NUMBER OF CONSUMER UNITS TARGETED BY:
8.1.2.1 <300kPa
8.1.2.2 300 –600kPa
8.1.2.3 600 –900kPa
8.1.2.4 >900kPa (>9Bar)
8.1.3    LEAK AND METER REPAIR PROGRAMMES - CONSUMER UNIT TARGETED BY:
8.1.3.1 Leak repair assistance programme
8.1.3.2 Retro-fitting of water efficient toilets
8.1.3.3 Meter repair programme
8.1.4    CONSUMER/END-USE DEMAND MANAGEMENT: PUBLIC INFORMATION & EDUCATION PROGRAMMES
8.1.4.1 % Schools targeted by education
programmes
8.1.4.2 % Consumers targeted by public information
programmes
8.1.5 CONJUNCTIVE USE OF SURFACE- AND GROUNDWATER
8.1.6 WORKING FOR WATER
8.2     WATER BALANCE (Volume Units in Kilolitre per Annum)
8.3     WATER LOSSES
                                        MODULE 2
          WSDP Preparation Guide: Topic Explanations & Detailed Information

                                         TOPIC 9


This section is closely related to the water balance, but where the balance deals with total
amounts, this section deals with the conditions associated with use, both in terms of quantity
and quality. The total water required as identifiedin the water balance based on the service
level targets needs to be compared to permit abstraction and return rights as stipulated in the
permits. There is therefore some overlap in reporting requirements.
This part of the WSDP is driven by the National Water Act (Act 36 of 1998) and therefore will
require dialoguewith the Catchments Management Agency (CMA) [or DWAF Regional Office
until the CMA is established] and reference to the Catchments Management Strategy/ies (CMS)
when these are in place. It is very important that water demand and wastewater flows within the
Catchments be viewed against what the resources can sustainably supply and what the likely
environmental impacts will be. `
Permits govern abstraction and return rights within a Catchment. The additionalflows that might
arise from the service level targets may well result in requirements over and above what is
stated in the permit. The WSA needs to understand what these are and the implications for
permits.
It is important to note that all water used within the WSA area needs to be included, including
those resources not managed by the authority (such as boreholes and those operated by other
water services providers).
The reporting format in this section does not require a separation into urban and rural areas.
                                                         INDEX
                                                        TOPIC 9

                                                                                                     Previous WSDP
         INDEX               Module 1 Requirement              Module 2 Current Status                    Status
                                                                                                         Current
                                                                                                   -1yr -2yr -3yr -4yr
                                                    Required & Included: Addresses Sufficiently
                                                                                                   RS    RS   RS   RS
                                                    (RS)
                                  (Due to Poor    Required & Included: Update Required (RU)        RU   RU    RU   RU
      9. WATER
                             Assessment in Module Required but Not Included (RN)                   RN   RN    RN   RN
      RESOURCES
                                   1: YES / NO
                                                  Not Required (N)                                  N    N    N    N
                                                  Not Required. Additional Information Required.
                                                  (NI)
                                                                                                   NI   NI    NI   NI

9.1 SOURCES & VOLUMES

9.2   MONITORING
9.2.1 % of water
abstracted monitored:
Surface water
9.2.2 % of water
abstracted monitored:
Groundwater
9.2.3 % of water
abstracted monitored:
External Sources (Bulk
purchase)
9.2.4 Water levels (1:
daily, 2: weekly, 3:
monthly, 4: annually, 5:
never)
9.2.5 Water quality? (1:
daily, 2: weekly, 3:
monthly, 4: annually, 5:
never)
9.2.6 Borehole yields?
(1: daily, 2: weekly, 3:
monthly, 4: annually, 5:
never)
9.2.7 Borehole
abstraction? (1: daily, 2:
weekly, 3: monthly, 4:
annually, 5: never)
9.2.8 % Compliance to
drinking water
acceptable limits
9.2.9 % Compliance to
effluent release
acceptable limits
9.2.10 Number of
monitoring points for
drinking water
sufficient
9.2.11 Number of
monitoring points for
effluent release
sufficient
                                                                                                    Previous WSDP
        INDEX               Module 1 Requirement             Module 2 Current Status                    Status
                                                                                                       Current
                                                                                                  -1yr -2yr -3yr -4yr
                                                 Required & Included: Addresses Sufficiently
                                                                                                  RS    RS   RS   RS
                                                 (RS)
                                 (Due to Poor    Required & Included: Update Required (RU)        RU   RU    RU   RU
      9. WATER
                            Assessment in Module Required but Not Included (RN)                   RN   RN    RN   RN
      RESOURCES
                                  1: YES / NO    Not Required (N)                                  N    N    N    N
                                                 Not Required. Additional Information Required.
                                                 (NI)
                                                                                                  NI   NI    NI   NI
9.3 WATER QUALITY
9.3.1 Reporting on
quality of water taken
from source: urban &
rural
9.3.2 Quality of water
returned to the resource:
urban
9.3.3 Quality of water
returned to the resource:
rural
9.3.4 Is there a
Pollution contingency
measures plan in place?
9.3.5 Quality of water
taken from source:
urban - % monitored by
WSA self?
9.3.6 Quality of water
taken from source: rural
- % monitored by WSA
self?
9.3.7 Quality of water
returned to the source:
urban - % monitored by
WSA self?
9.3.8 Quality of water
returned to the source:
rural - % monitored by
WSA self?
9.3.9 Are these results
available in electronic
format? (Yes/no)
9.3.10 % Time (days)
within SABS 241
standards per year
9.4   WET INDUSTRIES:         URBAN & RURAL
9.5   'RAW' WATER CONSUMERS:            URBAN & RURAL
9.6   INDUSTRIAL CONSUMER UNITS FOR SANITATION:                 URBAN & RURAL
9.7   INDUSTRIES AND THEIR PERMITTED EFFLUENT RELEASES
                                               MODULE 2
              WSDP Preparation Guide: Topic Explanations & Detailed Information

                                                TOPIC 10

This part of the planningprocess is critical to the final WSDP. By identifyingthe costs associated with
service level targets and the sources to meet the costs, the WSA will be able to see how financially
viable their plan is.


FINANCE                                                            Capital                  Grants
OVERVIEW                                                           Expenditure              Income
                     Service Level      Cost
                                                                                            Borrowing
                     Targets
                                                                   Operating                 Tariffs
                                                                   Account                   Subsidies



As mentioned earlier service level targets are what drive costs. On the one hand there are capital
costs, which refer to how much it is going to cost to install the infrastructure. The section on capital
expenditure requires the costs of infrastructure to be recorded according to a number of different
categories. The section on capital income requires that the sources of finance to meet capital
expenditure be recorded both in terms of subsidies, consumer payments, money from the WSA’s
current income and amounts to be borrowed.

Once the infrastructure has been built, there are ongoing operating costs. If the projected operating
costs associated with capital expenditure are not factored in right from the start (i.e. when service
levels are being considered), there is a danger that the WSA will not be able to afford the running
costs of the services. Detailed operating costs are not required as part of the tables, however key
information on the operating account is requested. This information gives an indication of how
“healthy” the WSA’s finances are.

Income for operating costs comes from user payments (through tariffs) and subsidies (equitable
share). The section on operating income requires information on current and future tariffs. Future
tariffs are important since they provide an indication of the costs to users for the services set out in
the targets.

Whilst income and expenditure will be calculated for the different settlement types, the tables require
that the amounts be consolidated for the WSA area as a whole.
It also needs to be noted that costs can only be calculated once the necessary water services policies
are in place, for example Free Basic Water Policy, indigentpolicy, and policies regarding the use of
equitableshare and other subsidies.
                                                  INDEX
                                                 TOPIC 10

                                                                                            Previous WSDP
                                    Module 1                                                    Status
             INDEX                 Requirement
                                                       Module 2 Current Status                 Current
                                                                                          -1yr -2yr -3yr -4yr

                                    Required & Included: Addresses Sufficiently (RS)      RS    RS   RS   RS
                       (Due to Poor
                      Assessment in
10. FINANCIAL PROFILE
                      Module 1: YES Required & Included: Update Required (RU)             RU   RU    RU   RU
                          / NO      Required but Not Included (RN)                        RN   RN    RN   RN
                                    Not Required (N)                                      N    N     N    N
                                    Not Required. Additional Information Required. (NI)   NI   NI    NI   NI
10.1 CAPITAL FUNDS
10.1.1    INCOME
10.1.1.1 Subsidies from:
10.1.1.2 National Government
10.1.1.3 Provincial Government
10.1.1.4 Local Government
10.1.1.5 Other
10.1.1.6 Grants (incl. the
equitable share) from:
10.1.1.7 National Government
10.1.1.8 Provincial Government
10.1.1.9 Local Government
10.1.1.10 Other
10.1.1.11 Spent Conditional
grants
10.1.1.12 Metering & Billing
Income
10.1.1.13 Other Income
10.1.1.14 Deficit

10.1.2    CAPITAL EXPENDITURE

10.2   OPERATING COSTS
10.3   TARIFF & CHARGES
10.3.1    Water
10.3.2    Sanitation
10.3.3    Other
10.4   FREE BASIC SERVICES
10.4.1    Subsidy Targeting Approach
10.5   METERING, BILLING & INCOME
10.5.1    Commercial: Water
10.5.2    Industrial: Water
10.5.3    Commercial: Santiation
10.5.4    Industrial: Sanitation
                                             MODULE 2
             WSDP Preparation Guide: Topic Explanations & Detailed Information
                                               TOPIC 11


In order to address the WSDP goals and service level targets the municipality needs to ensure that:

a) It is able to effectively fulfil the water services authority (WSA) responsibilitiesas outlinedin the
Water Services Act (internal management and regulatory arrangements);
b) Efficient and effective water services provider institutional arrangements are in place (bulk
WSPs, retail WSPs and support services agents)

The water services authority is the municipality that has been assigned WSA functions. It is
accountable and responsible for ensuring that water services are provided to consumers. However,
this does not mean that it has to provide the services itself. It, or other water services providers can
provide the services. If the WSA decides to appoint a water services provider to fulfil the water
services provision function, it will enter into a municipal services partnership (MSP) through signing
a contract with a bulk and/or retail water services provider.

WSA responsibilities
Whilst the Water Services Act does not require the WSDP to contain details about the municipality’s
capacity to fulfil WSA functions, various components within the WSDP are dependentupon these
functions being effectively fulfilled. For this reason, a section is included to highlightfunctions that
are critical to the WSDP process.
                                                        INDEX

                                                       TOPIC 11

                                                                                                       Previous WSDP
                                     Module 1                                                              Status
            INDEX                   Requirement
                                                                Module 2 Current Status                   Current
                                                                                                     -1yr -2yr -3yr -4yr

                                                     Required & Included: Addresses Sufficiently (RS) RS   RS   RS   RS
  11. WATER SERVICES               (Due to Poor     Required & Included: Update Required (RU)        RU    RU   RU   RU
    INSTITUTIONAL                 Assessment in     Required but Not Included (RN)                   RN    RN   RN   RN
 ARRANGEMENT PROFILE             Module 1: YES / NO Not Required (N)
                                                                                                      N    N    N    N
                                                    Not Required. Additional Information Required.
                                                    (NI)
                                                                                                     NI    NI   NI   NI

11.1 GENERAL FUNCTIONS

11.1.1 Policy Development
11.1.2 Regulation and
Tariffs
11.1.3   Infrastructure
Development (Projects)
11.1.4   Water Conservation
and demand management
11.1.5   Performance
Management and Monitoring
11.1.6   WSDP
11.2   BULK AND RETAIL
FUNCTIONS
11.2.1 Water Service providers
(retail water)
11.2.2 Water service providers
(sanitation)
11.2.3 Water service providers
(bulk water)
11.2.4 Water service providers
(bulk sanitation)
11.2.5 Support service agents
(water)
11.2.6 Sanitation Promotion
agent
11.2.7 Support service
contracts
* 11.2.8 Water service
institutions
* 11.2.9 WSP staffing levels:
water
* 11.2.10 WSP staffing levels:
sanitation
11.2.11 WSP training programme

11.3   WATER SERVICES
PROVIDERS
11.3.1 Retail Water
11.3.2 Sanitation
                                             MODULE 2
             WSDP Preparation Guide: Topic Explanations & Detailed Information

                                               TOPIC 12

Consumers’ experience of the delivery of water services is not restricted to what level of service they
receive, but includes the quality of service rendered. If consumers are satisfied with the quality of
service, they are more likely to be prepared to pay for the services they receive.
On the water supply side, quality of service includes: water quality, service continuity, complaint
response time, meter coverage, billing,and access to pay points. On the sanitation side, quality of
service is about the quality of infrastructure provided (basic sanitation) and support for operation and
maintenance and also about response times to complaints.
While figures need to be reported for both urban and rural areas, it is accepted that the quality of
service in rural areas is unlikely to be the same as in urban areas. However it is important that efforts
are made to improve the quality of service in rural areas. The figures to be reported on refer to all
categories of user (i.e. household, industrial, commercial and other).
                                                            INDEX
                                                           TOPIC 12

                                                                                                            Previous WSDP
                                        Module 1                                                                Status
              INDEX                    Requirement
                                                                  Module 2 Current Status                      Current
                                                                                                          -1yr   -2yr   -3yr   -4yr
                                                    Required & Included: Addresses Sufficiently (RS)       RS     RS     RS     RS
                                       (Due to Poor Required & Included: Update Required (RU)              RU     RU     RU     RU
  12. SOCIAL & CUSTOMER                 Assessment Required but Not Included (RN)                          RN     RN     RN     RN
  SERVICE PEQUIREMENTS                 in Module 1:
                                         YES / NO Not Required (N)                                         N      N      N      N
                                                    Not Required. Additional Information Required. (NI)    N      N      N      N
SOCIAL & CUSTOMER SERVICE PEQUIREMENTS
12.1 Resources
12.1.1 Quality of service for water:
urban
12.1.2 Quality of service for water:
rural
12.1.3 Attending to complaints for
water: urban
12.1.4 Attending to complaints for
water: rural
12.1.5 Attending to complaints for
sanitation: urban
12.1.6 Attending to complaints for
sanitation: rural
12.1.7 Education for basic water
services
12.1.8 Pollution awareness

12.2 QUALITY OF SERVICE FOR WATER

12.2.1 Total number of consumers
12.2.2 Number of consumers
experiencing greater than 7 days
interruption in supply per year
12.2.3 Number of consumers
receiving flow rate of less than 10
litres per minute
12.2.4 Water quality: no
chlorination
12.2.5 Water quality: chlorinated

12.2.6 Water quality: full treatment
12.3 NO. OF CONSUMER UNITS TO BE TARGETED BY:
12.3.1 Water education (including
water conservation)
12.3.2 Sanitation promotion and
health and hygiene awareness

12.4 ATTENDING TO COMPLAINTS FOR WATER

12.4.1 Total number of consumer
units
12.4.2 Number of complaints of
quality of service per year divided
by total number of consumer units

12.4.3 Number of queries/
complaints received within the year
* 12.4.4 % Queries responded to
within 24 hours
                                                                                                           Previous WSDP
                                       Module 1                                                                 Status
              INDEX                   Requirement
                                                                 Module 2 Current Status                       Current
                                                                                                         -1yr -2yr -3yr -4yr
                                                   Required & Included: Addresses Sufficiently (RS)       RS RS RS RS
                                      (Due to Poor Required & Included: Update Required (RU)              RU RU RU RU
  13. SOCIAL & CUSTOMER                Assessment
                                                   Required but Not Included (RN)                         RN RN RN RN
  SERVICE PEQUIREMENTS                in Module 1:
                                        YES / NO Not Required (N)                                        N    N     N    N
                                                   Not Required. Additional Information Required. (NI)   NI   NI    NI   NI
12.4.5 Number of major or visible
leaks reported within the year
12.4.6 % Major or visible leaks
repaired within 48 hours after
being reported
12.5 ATTENDING TO COMPLAINTS FOR SANITATION:                   DISCHARGE TO TREATMENT WORKS
12.5.1 Total number of consumer
units
12.5.2 Number of complaints of
quality of service per year divided
by total number of consumer units

12.5.3 Number of queries/
complaints received within the year
12.5.4 % Queries responded to
within 24 hours
12.5.5 Number of blockages
reported within the year

12.5.6 % Blockages repaired within
48 hours after being reported
12.6   ATTENDING TO COMPLAINTS FOR SANITATION:                  PIT/TANK PUMPING
12.6.1 Number of pits/ tanks
12.6.2 Number of calls received
within the year for emptying
12.6.3 Number of calls received
within the year for emergency
maintenance to pits/ tanks
12.6.4 % Queries responded to
within 24 hours
12.6.5 % Pits/tanks pumped within
48 hours of being reported
                                      MODULE 2
         WSDP Preparation Guide: Topic Explanations & Detailed Information

                  E. IDP and WSDP Goals & Integration

To comply with the Water Services Act, the WSDP should be prepared as part of the IDP
process unless there is no IDP process in which case it can be prepared separately. The
WSDP is a sectored plan that falls within the inter-sectored umbrella plan of the IDP. The
WSDP sectored planningand integrateddevelopment planning,must inform each other. It is
therefore important to start the WSDP planningprocess by orientatingthe water services
development goals against the overall development goals of the IDP. This in essence becomes
the overall framework within which detailedwater services needs and development projects can
be benchmarked and tested.

				
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