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'Working As' Function Statewide Protocol _TWIST_ - CHFS Online

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									                                                                                   (R. 4/04)


         Statewide Protocol on “Working As” Function in TWIST


All Protection and Permanency staff who utilize TWIST are expected to follow the
guidelines that are listed below when using the “working as” function.

Family Services Office Supervisor

1. A supervisor may allow one Social Services Clinician to “work as” the supervisor to
   approve casework in TWIST during the absence of the supervisor. The supervisor
   will not have to set a time limit for this individual as long as this clinician is the
   regular worker who has been appointed by the supervisor to make supervisory
   decisions in his/her absence. This clinician shall not approve his/her own casework at
   any time. The SRA or designee must give approval if the clinician needs an approval
   to provide uninterrupted services to families.
2. A supervisor may allow one additional worker to “work as” the supervisor to approve
   casework in TWIST in the absence of the supervisor when the regular clinician is
   unavailable (i.e. vacation, sick leave, training). The supervisor must enter the date
   that this assignment begins and ends in the “working as” screens not to exceed 30
   calendar days when this occurs. This worker shall not approve his/her own casework
   so the SRA or designee must approve work, if needed, during this time.
3. A supervisor may allow a clerical, support service aid, or other worker to “work as” a
   case manager in TWIST to do data entry for the case manager. The supervisor must
   enter the date that this assignment begins and ends in the “working as” screen in
   TWIST. This time limit may not exceed 30 calendar days.
4. A supervisor may allow other workers on the same team to “work as” an assigned
   case manager in instances where the case manager is unavailable for a specified
   period of time (i.e. vacation, sick leave, training). The supervisor must enter the date
   that this assignment begins and ends in the “working as” screen in TWIST. This time
   limit may not exceed 30 calendar days.
5. If a case manager will be unavailable for longer than 30 calendar days, a supervisor
   should use the “case assignments” screen to add the temporary worker to the case for
   service provision without changing the case manager. The “working as” screens
   should not be utilized in these instances.
6. A supervisor or designee has access to all cases assigned to case managers on his/her
   team and will not need to “work as” a case manager. The only exception to this is
   regarding a case where “control access” has been used for the case. A supervisor
   should not approve his/her own casework and the SRA or designee should review
   each situation and make arrangements for another approval process in these instances.
7. At no time should a supervisor allow his/her entire team to “work as” the supervisor
   or each other. Closed/Inactive cases can currently be accessed by any staff with
   TWIST access to enter new referrals in that case. Any staff entering a new referral or
   call on an open/active case should use the new TWIST Hotline screens, case
   assignment screens, or case share screens and intake approval may only be given by
   the supervisor or other staff working as the supervisor in his/her absence.



                                                                                 Page 1 of 2
                                                                                   (R. 4/04)


8. A supervisor should not allow clerical, support service aid, or other workers “work
   as” the supervisor in TWIST to approve casework (including intake, investigations,
   case plans, etc). The only individuals with authority to approve casework other than
   the supervisor, are specified in number 1 and 2 listed above. Other staff entering
   intake data should use the new TWIST Hotline screens.

Service Region Administrator

1. An SRA may allow an SRAA, SRCA, Specialist, or billing clerk to “work as” the
   SRA to approve casework in TWIST. The SRA will not need to indicate an ending
   date in the “working as” screens if this designation is an ongoing assignment.
2. An SRA may allow a supervisor from a different team to “work as” a supervisor who
   is unavailable for a specified period of time (i.e. vacation, sick leave, training). The
   SRA must enter the date that this assignment begins and ends in the “working as”
   screen.
3. An SRA may allow a supervisor from a different team, SRAA, SRCA, or Specialist
   to “work as” a supervisor in TWIST to complete a special assignment or to cover a
   vacant supervisor position. The SRA must enter the date that this assignment begins
   and ends in the “working as” screen.




                                                                                 Page 2 of 2

								
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