Zurich Financial Services Australia
Corporate Fact Sheet
Issue date: September 2013
Zurich Financial Services Australia (Zurich Australia),
a member of the Swiss-based worldwide Zurich
Insurance Group, is the only global financial services
group operating in Australia under a single brand
in the core business lines of general insurance, life
risk, investment and superannuation solutions. We
operate under the global Zurich brand.
Our business is divided into two main segments. We offer general
The worldwide Zurich insurance solutions to customers such as small businesses, mid-sized
Insurance Group and large companies and multinational corporations, primarily through
insurance brokers. We also offer life and investment solutions to corporate
Serving customers for 135 years and personal customers, primarily through financial advisers.
Our presence in our core lines in Australia has been sustained, no matter
Operating in over 170 countries what economic conditions prevail. Our offices are Australia-wide and our
headquarters are in North Sydney.
Employing over 60,000 people Zurich Insurance Group – a global view
The Zurich Insurance Group is one of the world’s largest insurance based
1220 people in Australia & NZ financial services insurance groups, and one of the few to operate on a
truly global basis.
3 main business lines, general It has a global network of subsidiaries and offices in North America and
Europe, Asia-Pacific, the Middle East, Latin America and other markets.
insurance, life risk, investments Founded in 1872, the company’s headquarters are in Zurich, Switzerland.
Zurich employs over 60,000 people helping customers manage risk
in more than 170 countries. It is the second largest insurer of global
The Group, headed by Chief Executive Officer Martin Senn, is listed on the
Swiss stock exchange. For more information, visit www.zurich.com
Our Australian origins
The Australian lineage of Zurich Insurance Group dates back to 1920,
when the Commonwealth General Assurance Corporation Ltd (CGA) was
incorporated in New South Wales. In 1961, CGA became part of the Zurich
Our employees and leadership
Zurich Australia, with around 1220 employees in Australia and New
Zealand, is led by Daniel Fogarty, Chief Executive Officer – General
Insurance, and Colin Morgan, Chief Executive Officer – Life & Investments.
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What we offer • Zurich Australia also provides a range of online risk
Our business is divided into two main entities – General management tools for brokers and their customers,
Insurance and Life and Investments. We leverage the strength such as Virtual Fleet Risk Manager, Z Fleet Navigator
of the global Zurich group and have a deep understanding of and Virtual Fire Safety Manager.
our local markets. Our business segments are united by our • Claims Online provides brokers with an online inquiry
common aspiration to be a leading financial services provider facility for motor, property and liability claims.
in our chosen markets and to deliver to our customers when
it matters. • CTP Greenslips Online enables efficient processing
of CTP insurance.
Zurich’s wealth protection solutions
Zurich Australia’s Life Risk business provides choice and
Zurich Australia has built a major general insurance business flexibility through a suite of award-winning business and
through its reputation for strong risk management, security personal life risk solutions. Our Life Risk personal risk
and intermediary-based distribution strategy. We offer solutions include life, trauma and disability insurance. Zurich
insurance packages and business risk solutions to small to is able to draw on its global strength to provide exceptional
medium-sized enterprises (SMEs), large corporations and service and outstanding value, and provide innovative,
multinational companies. customer-friendly products.
Part of Zurich Australia’s commitment to the Australian Zurich Australia’s Life Risk business continues to receive
market is to provide greater access for local insurance brokers accolades for delivering market leading service, innovative
and their customers to Zurich Insurance Group’s global products and outstanding value. In late 2012, our strength in
capabilities and expertise. business insurance was again recognised by Canstar Cannex,
Our general insurance solutions provide protection: with Zurich Australia winning Outstanding Value Awards in
the Business Life Insurance, Business Partner Insurance and
• for loss or damage to physical assets
Key Person Insurance categories.
• for legal liability for personal injury or property damage
As one of the longest standing independent players in the
to third parties
Australian life market, Zurich Australia remains committed to
• to meet statutory requirements for workers compensation working in partnership with independent financial advisers.
and compulsory third party insurances in some States
and Territories. Zurich’s wealth creation solutions
Investments and super
Products offered include: Commercial Motor (including fleet),
For the past 30 years, Zurich Investments has been managing
Industrial Special Risks, Liability, Financial Lines, Accident &
money on behalf of Australian investors across a range of
Health, Engineering, and Marine.
diversified and sector funds. Zurich Investments has a unique
Zurich’s products are tailored to meet the requirements range of funds that provide advisers and clients with access
of many types of businesses including aged care facilities, to specialist strategic investment managers. By using global
transport industries, tradespeople and many more. expertise and scale, Zurich Investments forms strategic
partnerships with a select group of investment managers,
Zurich Australia is a leader in insurance risk solutions and
who are experts in their particular asset class. Strategic
investment partners are selected based on their compatibility
• In 2008, Zurich became the first insurer in Australia with the Zurich Investments philosophy, the strength of their
to automatically offer flood cover in our Business processes and their performance track record.
• In 2003, Zurich Australia became the first local insurer to
launch a full end-to-end, web-based commercial policy
processing system – Z.stream®. Building on the success of
Z.stream, Zurich launched Z.streamXpress in 2010, a full
life cycle system, which includes underwriting, quoting,
new business, renewals and endorsements.
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Asset class Zurich’s strategic Corporate Responsibility
investment partner Zurich Australia’s Corporate Responsibility approach aims
to build trust and integrity with customers, employees,
International shares Lazard Asset the community and all stakeholders through thoughtful
– thematic Management Pacific Co.
contribution to the community and environment.
International shares American Century
Investment Management, Community
Inc Zurich Australia partners with various organisations, including
The Smith Family. The Smith Family is a children’s charity
International shares PM Capital
helping disadvantaged Australian children to get the most
– equity income strategy
out of their education. Additionally, employees are provided
Australian shares Above The Index Asset paid volunteering leave to actively participate in their local
– value Management Pty Ltd
communities and may choose to participate in a workplace
Australian shares Denning Pryce Pty Ltd giving program.
– equity income strategy
Global shares Environment
– Alternative equity strategy Zurich Australia’s Green Office program aims to limit the
company’s impact on the environment and addresses
Australian shares Ellerston Capital Ltd day-to-day operating procedures via energy, paper,
– small companies
water and recycling initiatives. Zurich Australia has
Australian property securities Renaissance Property qualified for the government accredited Green Power Tick
Securities Pty Ltd (www.greenpower.com.au) by sourcing 25 per cent of its
Fixed interest Aberdeen Asset electricity from green power.
Cash Management Limited
Active currency overlay
Zurich Australia has implemented an education program with
See our latest strategic investment partners online at brokers and SME customers to help them understand/adapt
www.zurich.com.au to climate change-related risks.
Our most recent awards for excellence in service and
products are listed on our website.
For more information, please visit
Zurich Financial Services Australia is a group of companies including Zurich Financial Services Australia Limited ABN 11 008 423 372, Zurich Australian Insurance
Limited ABN 13 000 296 640 and AFSL 232507 (issuer of general insurance products), Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 (issuer of life
insurance products), Zurich Investment Management Limited ABN 56 063 278 400 AFSL 232511, Zurich Australian Superannuation Pty Limited ABN 78 000 880 553
AFSL 232500 and Associated Marine Insurers Agents Pty Limited ABN 41 006 104 007 AFSL 235383. This document is dated April 2012. This information is given in
good faith and has been derived from sources believed to be accurate as of this date. It is general information only and should not be considered as a comprehensive
statement on any matter and should not be relied on as such. This document has not taken into account the objectives, financial situation or needs of any person.
These factors should be considered before making decisions about financial products and Zurich Australia recommends you consider seeking advice from appropriately
qualified financial advisers or insurance brokers. The relevant Product Disclosure Statement (PDS), Information Memorandum, or other offer document should be
ZU20187 - 08/13 - SROR-005180-2011 - September 2013
considered before committing to any decisions about whether to acquire, retain or dispose of a financial product. Applications to invest in financial products may only
be made on the approved application form, which is included in or accompanied by the current PDS or offer document for the relevant financial product, which are
available via your banker or adviser.
Zurich Financial Services Australia Limited
ABN 11 008 423 372
5 Blue Street North Sydney NSW 2060
Telephone 02 9995 1111
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