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working on ice office public relations polish your professional image
Polishing Your Professional Image its in the Cards Making a strong and favorable impression in business is far more than following a list of “do’s and don’ts.” You must perfect an authentic professional image—your own unique “brand”—that’s truly right for you and nobody else. Your image and brand need to benefit you not only in your organization but also in today’s culturally diverse world Personal Appearance. • Heavy chains, pinky rings, and large gaudy earrings, while fashionable, carry a certain stereotyping with them. Trendy clothes, artistic collars, leather blazers and skirts are not smart choices to wear to a job interview, nor is loud make-up. People need to dress as though they were going to a religious ceremony, You smell nice Personal Hygiene. Good personal hygiene goes along with personal appearance. Don't come into an interview wearing heavy perfume or cologne. Don't chew gum -- if you must lubricate your throat, discretely suck on a small candy. Shut up and Listen Occasionally You want to be perceived as honest, sincere, confident, knowledgeable and credible Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. • We listen to obtain information. • We listen to understand. • We listen for enjoyment. • We listen to learn. Pay attention Not Pay Homage • Pay Attention Give the speaker your undivided attention, and acknowledge the message. Recognize that non-verbal communication also "speaks" loudly. Look at the speaker directly. Put aside distracting thoughts. Don't mentally prepare a rebuttal! Avoid being distracted by environmental factors. For example, side conversations. "Listen" to the speaker's body language. Show the Talk with the Walk Show That You're Listening Use your own body language and gestures to convey your attention. • Nod occasionally. • Smile and use other facial expressions. • Note your posture and make sure it is open and inviting. • Encourage the speaker to continue with small verbal comments like yes, and uh huh. Provide Feedback Our personal filters, assumptions, judgments, and beliefs can distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions. • Reflect what has been said by paraphrasing. "What I'm hearing is," and "Sounds like you are saying," are great ways to reflect back. • Ask questions to clarify certain points. "What do you mean when you say." "Is this what you mean?" • Summarize the speaker's comments periodically Defer Judgment Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message. Allow the speaker to finish each point before asking questions. Don't interrupt with counter arguments Respond Appropriately Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down. • Be candid, open, and honest in your response. • Assert your opinions respectfully. • Treat the other person in a way that you think he or she would want to be treated. I see you Can I see myself • Understand that other people are your mirror. A simple concept, yet one that many people are either unwilling, or unable, to grasp. Summed up, it is simply that other people reflect you. Your emotions, your traits, and your feelings are reflected back at you from other people either through in-kind responses or through predictable reactions to the emotions or feelings that you're issuing. The True • Recognize that people say things to you, or about you, for a reason. While it can be easy (in fact it's human nature) to dismiss anything not felt to be relevant, or not seen to be complimentary, and to see it rather as a reflection of the person saying or commenting about things you're not comfortable with (to an extent it's about them but that's not the whole story), for the most part it probably has a grain of truth in it for you Recognize that this person-to-person mirror is a two-way mirror. • Just as people say things to or about you for various, possibly obscure but knowable reasons, recognize when you do the same thing. Examine why you may have said a certain thing; usually, this self-examination will occur after the fact. Don't be afraid to ask someone you trust to help you work through the reasoning; for example, if your best friend heard you, they almost surely already know why you said something and what personal motivations, quirks, and needs lie behind it. Pluses and Minuses • Consider that a person whom you detest is invariably your perfect mirror – they are just like you. While this may seem strange or even offensive to you, experience often bears it out. The reason is that we invariably overlook behaviors in ourselves that we can't tolerate in another. By allowing the other person to carry the burden of our own disliked inner quirks or weaknesses, we shield ourselves from having to meet our less likable aspects head on and choose instead to view the unlikable traits as the fault of the other person. Often we see this as insurmountable because we choose to believe that the other person is the one generating the unwanted behavior. You don’t have to love them • Recognize the opportunities in a relationship challenged by your intense dislike of one another. While you may never learn to like each other, opportunities exist here for personal behavioral modification. Indeed, often the most rewarding of outcomes can result when you push yourself to cope with people whom you find challenge you in this respect because you ultimately learn to manage, if not learn to tolerate, a part of yourself that you didn't even want to face before. A new page everyday • Continue seeing yourself as others see you throughout life. This isn't a one-off exercise. It's something that will benefit you and your relationships for all time, and as such, it's essential that you continue to remain alert and willing to see yourself reflected in others around you. Be part the Positive Equation • Be part of the solution. Be the one to love every person for who they truly are. Make people comfortable around you, and allow them to be themselves with you.
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