I N N O VATI O N Publication.
A Business Technology News & Information Update
4th Quarter 2005
SPAM Email: A Greater Risk Than You Think
Survey reveals that a company’s biggest by Jason E. Hundley, Marketing Assistant
security threat may be its own End Users.
According to a recent survey on “email hygiene”, End Users take great Isis Introduces Spam Filtering Services
risks when it comes to handling SPAM emails. The survey, conducted by
Because of the huge profits being generated by SPAM email, it doesn’t
Mirapoint and the Radicati Group, revealed that an overwhelming num-
look like the problem is going away any time soon. In an effort to keep
ber of people click on embedded links within SPAM emails. Even more
customers’ valuable data safe, Isis, Inc. is now offering a powerful new
disturbing: 1 out of 10 respondents to the survey have actually made a
service: Isis SPAM Prevention.
purchase from SPAM email, ensuring that SPAM emails will be a great
security risk for quite some time. Here are some more details from the As a preemptive email security service that sits between the Internet and
survey: your email gateway, Isis Spam Prevention Services (ISPS) prevents email
threats from ever reaching your network. ISPS effectively stops SPAM,
Of people responding to the “Email Hygiene” survey: phishing, viruses, directory harvest attacks and other email threats
31% have clicked on embedded links within a SPAM through its patented, multi-layer technology.
email (NOT including the “Unsubscribe” link). Practically all organizations use email and view it as an essential tool in
Clicking on embedded links reveals an active email account to their day-to-day activities. Because uninterrupted delivery of our cus-
Spammers, encouraging more SPAM to be sent to that address and tomers’ email is of paramount importance, our solution is designed to
to the email domain. Clicking links also increases the chances of improve the manageability, security, and resilience of this mission critical
a computer within your network becoming infected with viruses corporate function.
and other malicious code, which can easily spread throughout an
organization, and – Features of Isis SPAM Prevention Services include:
worse case scenario – infect the computers of outside business Network Uptime: guaranteed 100% network uptime.
partners and customers.
Resilient Email Delivery: If the company’s email servers
18% have clicked the “Unsubscribe” link in SPAM. become unavailable, our ISPS dynamically queues inbound email
Many Spammers exploit the unsubscribe link to identify active until the problem is solved.
email accounts. Once they have individual email addresses,
Spammers can then target entire domains, increasing security risks Triple Virus Protection: ISPS scans inbound email with 3 antivi-
for an entire organization. rus engines: McAfee, SOPHOS, and FPROT.
Over 10% have purchased products from SPAM. Guaranteed SPAM Filtering: Our Spam Trap removes over
That’s right – 1 out of 10 recipients of a SPAM email bought 97% of all SPAM and malicious content from inbound messages.
something advertised in the email. Considering the near-zero cost Broad Product Coverage: We provide Spam and Virus
of sending out huge quantities of SPAM messages, Spammers are Filtering for Microsoft Exchange, Group Wise, Notes/Domino,
reaping major profits, but in the process clogging bandwidth and Oracle, Sendmail, and Linux/Unix.
compromising security of organizations around the world.
Perimeter Protection: Our Gate Sentry makes your Internet
facing mail systems invisible
Delivery Manager: Our Delivery Manager eliminates all down-
stream link problems or application abnormalities.
Control & Configuration: The Administrator directly controls
filter settings, capture rates, and quarantines via an integrated
Reports & Stats: Provide feedback on system performance in
areas such as held mail, top SPAM messages, top viruses, and top
Isis SPAM Prevention Services is reasonably priced for all of the function-
ality and benefits received from it. For more information, contact the Isis
SOURCES: mirapoint.com, isisinc.com
2 INNOVATION 4th Quarter 2005
How Healthy Is Your Network?
A Letter from Ensuring your network still runs after hours.
Chuck Pistole by Jason E. Hundley, Marketing Assistant
The office hours of your organization may be from 9am
Customer Service Manager to 5pm, but that doesn’t mean your business closes
down after that. Your computer network is still operat-
We may not have met face-to-face yet, but there’s a good
ing in some way at all times – over holidays, through
chance that we have spoken on the phone. As I transitioned the weekend, all day and all night. If you have a website,
into my new role here as the Customer Service Manager, you’re most likely getting hits at all hours. Employees
I made a point of speaking with each of our clients may decide to work from home before or after their
personally. I called to introduce myself and to gain a better shifts begin. And of course there’s your organization’s
understanding of the unique set of challenges facing your valuable data, stored on servers that run 24-7. So, if
business. If we haven’t spoken yet, please give me a ring. there is a problem with your network while no one is in the office, what
I would greatly appreciate hearing your ideas and business do you do?
challenges. For large firms, the answer is simple: keep an IT staff on call 24 hours a
I have been with Isis for two years now and just recently day. That way, if a server crashes at 2am, for example, someone will be able
stepped up to the plate as the new Customer Service to get it up and running again right away. But for small and medium sized
Manager. While I may be new to that role at Isis, I have organizations, such a solution is impractical, if not impossible, because
over a decade of experience in Customer Support, and all of the tremendous cost involved. Even with outsourcing, the expense
of this within the IT ﬁeld. As your corporate advocate at Isis, of having a dedicated IT staff to monitor all aspects of your network is
I want to do everything in my power to ensure a successful not cost-effective. So with all the expense involved, what can a small or
partnership between you and Isis. medium sized organization do to ensure that its network will be up and
Last month you received an email from me. In it I asked
One possible solution is a service known as Network Monitoring, and
you to take a new on-line customer satisfaction survey.
it’s a service that Isis now offers to our customers! Isis Network Moni-
I sincerely thank you for taking your time to complete it.
toring Services continuously monitors the health of your infrastructure,
The candid and insightful responses have proven very and alerts an Isis IT staff member when something goes wrong. The staff
informative. Our management team spent a signiﬁcant member then remotely accesses your network, diagnoses the problem,
amount of time of reviewing it and discussing the results. I and makes corrections to the system. This reduces costly downtime and
expect you will see many of the suggestions implemented in saves the company money.
the coming months.
Isis Network Monitoring is an inexpensive, reliable, and efficient way to
Improving the communication between Isis and you is one not only prevent your network from breaking down, but to boost its per-
signiﬁcant step toward improving our business relationship. formance as well. The continuous “check-up” of your network allows us
Thus, you will be hearing from me more often. For example, to forecast failures before they occur. In other words, we can take correc-
I will be checking in to see how things went following the tive action before a problem even occurs. Similar services were previously
completion of each project. In addition, I may give you a call only available to large corporations with huge budgets. Isis Network Moni-
occasionally during the year just to see how things are going. toring provides comparable coverage of your network at a fraction of the
I look forward to growing into my new role at Isis, and to
ensuring that you receive the services and support you For some additional information on Isis Network Monitoring, contact the
expect and deserve. Isis Networking Department: firstname.lastname@example.org
Some Immediate Beneﬁts of
Isis Network Monitoring Include:
Chuck Pistole, MCP Significant decrease in employee downtime, which
Customer Service Manager increases your profitability.
Improved network and hardware performance.
Fewer “growing pains” via network capacity
Isis Welcomes Our management.
Lower costs and increase efficiency via resource
New Employees allocation.
Protection against various security breaches.
Service calls are more productive and less intrusive.
Chris Rollings – Accounting Assistant
Boost employee productivity by automating routine
David Marble – Software Developer administrative functions.
Detailed daily, weekly, and monthly reports available.
Tom Travers – Business Consultant
Significantly reduced monitoring cost, starting at
under $100 per month.
Want to read previous issues of our Innovation newsletter?
3 INNOVATION 4th Quarter 2005
What Does Microsoft Have on the Horizon?
Microsoft has a lot on its plate for the immediate future. Here are 3 upcoming projects
that you might ﬁnd interesting. by Jason E. Hundley, Marketing Assistant
Microsoft SQL Server 2005 Vista is nothing short of a complete redesign of the way Windows looks. From
folders to animations, thumbnail views to the glass look of interface elements,
Microsoft has redesigned the SQL Server 2005 product family to better meet the Windows Vista is visually stunning.
needs of each customer segment with four new editions: Express, Workgroup,
Standard, and Enterprise. As a low-cost mainstream database, SQL Server 2005 Open windows are translucent, meaning that it’s easier to focus on the content
will deliver unprecedented value and functionality compared with competitive of a window rather than the window itself. This feature (along with other window
solutions. SQL Server 2005 is designed to empower users across an organization design enhancements on all Windows Vista computers) reduces distraction and
through a more secure, reliable, and productive data management platform. streamlines your work while making windows easier to manage. Even details
Additionally, with the reduced application downtime, robust scalability and such as how windows move when they are minimized have been improved. When
performance, and tight security controls, SQL Server 2005 represents a dramatic minimized, a window now clearly minimizes to a thumbnail on the taskbar where
step forward in supporting the most demanding enterprise systems in the world. it resides, making it easier to locate later.
SQL Server is a comprehensive, integrated end-to-end data solution that New scalable thumbnail images are used throughout Windows to show you the
empowers users across your organization by providing them with a secure, actual first page for documents, the actual photo for photos, a screen capture for
reliable, and productive platform for enterprise data and business intelligence videos, and album art for individual songs. By previewing the actual contents of a
(BI) applications. SQL Server 2005 delivers powerful, familiar tools to Information file at a glance, you’ll find what you want more quickly without the trial-and-error
Technology professionals as well as to information workers, reducing the of opening files to preview them.
complexity of creating, deploying, managing, and using enterprise data and Overall, the Windows Vista experience is more polished, smooth, and refined on
analytical applications on platforms ranging from mobile devices to enterprise all computers. For more information on Windows Vista, visit Microsoft’s Windows
data systems. Through a comprehensive feature set, interoperability with existing Vista website: www.microsoft.com/windowsvista
systems, and automation of routine tasks, SQL Server 2005 provides a complete
data solution for enterprises of all sizes.
The Microsoft Business Solutions
In today’s connected world, data and the systems that manage that data must
always be secure yet available to your users. With SQL Server 2005, users and
Information Technology professionals across your organization will benefit from Microsoft is moving forward with its plan to combine several
reduced application downtime, increased scalability and performance, and tight yet products of the Microsoft Business Solutions line – Solomon,
flexible security controls. SQL Server 2005 also includes many new and improved Great Plains, Axapta, and Navision – into a single product.
capabilities to help make your Information Technology staff more productive. SQL Formerly known as “Project Green”, Microsoft recently
Server 2005 includes key enhancements to enterprise data management in the announced that the official name of the combined business
areas of Manageability, Availability, Scalability, and Security. software solutions will be Microsoft Dynamics. The name
change will occur first, followed by the actual combining of the software products.
Windows Vista There will be a transitional period in the coming months from the familiar Microsoft
Business Solutions branding to Microsoft Dynamics, so this is not likely to affect
The newest version of Microsoft’s Operating System – Windows Vista – is the next releases of its products. The changeover will take place in two waves.
slated to make its debut in July 2006. On their website, Microsoft promises that
Windows Vista will deliver to end users, “…a compelling user experience from In the first wave of the branding conversion, the names of the products will be
the moment that you start interacting with the computer to the moment that you simplified. “Microsoft Business Solutions” will be replaced with “Microsoft
leave it.” Working with Windows Vista is all about seeing, finding, organizing, and Dynamics”, followed by an abbreviated form of the product name. See below:
confidently controlling your information and your computer desktop. The new The product named... Will now be called...
Windows Vista user interface is streamlined, useful, and efficient to work with.
Axapta… Dynamics AX
The top priority for Microsoft’s new OS is security. Windows Vista security
Great Plains… Dynamics GP
features protect against the latest generation of threats, such as worms, viruses,
and spyware. In the unlikely event of a successful attack, Windows Vista actively Navision… Dynamics NAV
minimizes the effects. With Windows Vista, you can feel confident that your Solomon… Dynamics SL
information and your computer are safe.
In addition to the above, Microsoft CRM will change its name to “Microsoft
Dynamics: CRM”, but will remain a separate product.
According to a poll of consumers taken by Microsoft, there was some confusion
distinguishing “Microsoft Business Solutions” from “Microsoft Office”. Changing
Screenshot of the branding to the more distinctive “Dynamics” should clear any confusion up.
Operating System, Uniting the products under a single name now will prepare Microsoft’s current
Windows Vista customers for the eventual combination of the software products into a single
The second wave of the conversion will involve the physical integration of the
various products. As mentioned previously, there will no longer be distinct and
separate product suites. So Solomon and Great Plains customers will be using
the same base product, just with the specific customizations they order.
Microsoft hopes that this unification will provide a simpler experience for
the end user, and strengthen the overall product line.
SOURCE: microsoft.com, pcworld.com, Microsoft Newsletter
Visit the Innovation Archive: www.isisinc.com/Isis-Innovation
4 INNOVATION 4th Quarter 2005
Microsoft Training Classes User Group Meetings
Training is essential in order to gain Join Isis for our Microsoft Business Solutions
the competency necessary to use your User Group meetings for FREE lunch,
Microsoft Business solution to its fullest great fun and informative conversation. Isis
potential. Isis provides courses in all of the hosts user group meetings each quarter to
products we sell. As you become familiar discuss issues and find out how other users
with your solution, you can continue to
build efficiency with additional training
are utilizing their software to maximize
their effectiveness and efficiency. To get
opportunities from Isis. In addition, Isis the ball rolling, we start the meeting with Many of our customers are users of Microsoft
will provide custom training to meet your a kick-off topic. Hope to see you at the next
specific needs at our location or yours. User Group!
Solomon. This issue’s TechTIPS section is devoted
to some features and shortcuts of Solomon, and will
Isis Software Training Positioned for Proﬁt Seminars
Isis Software Training classes are now Join us for a FREE Seminar. How do you ef-
hopefully help everyone in some way!
available for the entire Isis Software fectively manage your business, determine
product line. Isis Software Training classes what makes you proﬁtable, and handle the Using Function Keys
are hands-on, and instructed by one of our inﬂux of new customers? Find out how your
Business Software Consultants. Classes ﬁrm can maintain a competitive edge by us- If you want to: Press:
available include Time & Billing, Non-Profit ing the right technology solution.
Fund Raising, and bundled classes for the Access Solomon Help F1
various Isis Enhancements modules. Edit ﬁeld in grid view or in a date or
Color & Abbreviation Key
Look up possible values for a ﬁeld,
= Microsoft Training = Isis Software Training = User Group = Isis Seminar F3
RIC = Richmond RKE = Roanoke HR = Hampton Roads
or access a calendar for a date ﬁeld
Enhancements 1 = AP-AR Refunds, AR Collections Look up extended possible values
Shift + F3
Enhancements 2 = Expanded Master Info., 401K Data Interchange, Positive Pay, SQL Save for a ﬁeld
Toggle Form View and Grid View
October Class Type Focus / Topic of Class Price double-click
21st User Group - RIC Isis Software Products for Solomon 6.0 Free Clear text in a ﬁeld F5
24th Isis Software Training Enhancements 1 $395
Enter the current date in a ﬁeld F7
26th Microsoft Training Great Plains Payables Manager $495
Bring up the Note ﬁeld F9
Access the Solomon toolbar F10
November Class Type Focus / Topic of Class Price
2nd Microsoft Training Solomon Payroll $495
4th Microsoft Training Microsoft Word $245 Operating Tips
9th Microsoft Training Solomon Accounts Receivable $495 Many ﬁelds have possible value lists from which you
11th Microsoft Training Great Plains Receivables Manager $495 can select a value to enter into the ﬁeld. To access a
18th User Group - HR Isis Software Products for Solomon 6.0 Free possible values list:
21st Microsoft Training Great Plains Payroll $495
Place the cursor in the ﬁeld.
30th Microsoft Training Microsoft SQL Server Admin. $495
Double-click the right mouse button or press F3. A
list of the possible values for that ﬁeld displays.
December Class Type Focus / Topic of Class Price
2nd Isis Software Training Enhancements 2 $395 To sort the list, click the title of the column you
7th Microsoft Training Crystal Reports I $495 want to sort.
9th Microsoft Training Windows Server 2003 Admin. $495 Double-click on a value, or highlight a value and
9th User Group - RKE Isis Software Products for Solomon 6.0 Free click OK. The selected value appears in the ﬁeld.
Phone: (804) 762-4200
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Richmond, VA 23255
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