MPLA West South – West Region ANNUAL REPORT The West South – West Region held meetings at Parramatta, Bankstown, Holroyd and ended the 2002 year in Blue Mountains in a difficult time with bushfires. Our Zone discussed many issues throughout the year including: Websites / development Catalogue on the web Support for subcommittee by managers MPLA fees Staff exchange / development Marketing Aurora Training and Development State Library statistics and their current format New Collection Development Committee Succession Planning Agency Staff WSROC role in supply – Purchasing power NSW.net Visit to Villawood Detention Centre Strategic Planning Public Funding for Public Libraries MPLA Conference Out and about – Around our Libraries Campbelltown City Council New branch library being built at Eaglevale & will form part of leisure center. This great new facility will have an Internet center, call center and Café. Replaced limited bookmobile service Reviewed Library Service Soon to open Homework Help centers at 3 branch libraries Holroyd Council Expanded public access to Internet services Held free internet word processing and spreadsheet workshops for all ages English conversation classes continue to be very popular Introduced DVD to collection Multicultural story time very popular with community groups. These sessions allow grandparents and parents to share stories with their children Mayor celebrated National Trust Heritage Week Festival in Library with launch of photographic exhibition acknowledging the industrial and manufacturing history of Holroyd Local Govt. area. Digitised Council Business paper minutes etc from 1872 to present with Library Council of NSW grant. Baulkham Hills Council Construction commenced on the new Castle Hill Hub Library adjacent to Castle Towers Shopping Centre. The 1900 sqm facility is due to open in March 2004. Implementation of an RFID based Collection Management System commenced. This system supports automated self-check and mapping the position of items in the Library. A go live date of mid 2003 is anticipated. In partnership with the Cancer Council NSW, Baulkham Hills Shire Library established the “Info for Life” collection. This collection provides information on understanding, preventing and surviving cancer as well as access to on-line information. Hawkesbury City Council Library Policies - The library policies were approved by Council in March 2002. These included the Collection Development Policy, Loan, Membership, Interlibrary Loans, Internet Access, Equity and Access, Censorship, Information Access and a Customer Service Charter. Computer Bookings - There was a 20% increase on last year's figures. Windsor Central Library has 10 PCS available, free of charge to the public, all with Internet access. Richmond Branch Library has 2 PCS. Visitors to the Library. - There was a 4% increase on the number of visitors to the library during the year. Displays - The library held 18 displays, these included Book Week, Remembrance Day, Seniors Week, Heritage Week, Library Week, Star Wars and Tea for Two. Enquiries- The number of enquiries increased by 16% this year. Windsor Central Library recorded 67% of this total and Richmond 33%. Local Studies- There is a 30% increase in the number of family historians attending the meetings of the Hawkesbury Family History Group. Heritage Week and History Week were observed with displays. There was a 27% increase in the number of Family History enquiries. Publications - The Hawkesbury Community Directory was published in February 2002. It is also available on the web page. The Hawkesbury Calendar was published in November 2002. Penrith City Council Very successful School Holiday Programs with increased participation Held a huge book, toy and video sale Held a very successful conference the history of Penrith “The making of a City” A great response to “Tomorrows Future Pioneers in Science”event, held in February. The National Simultaneous Story time continues to grow in popularity Liverpool City Council Launch of new “e-Branch” website Developed Strategic Plan with great staff participation Launched “Internet for Seniors” Developed Customer Service Charter English Language Conversion Groups continue to grow in popularity Reviewed Corporate Information Service to assist organization Formed strong partnership with local community radio station 2GLF – established 3 regular spots on the station. Blue Mountains City Council Decision made to accept Epixtech Horizon as the new Library Management System for Blue Mountains. Implementation and training well underway at the end of 2002, with "Go Live" anticipated on Tuesday 28th January 2003. Library Amnesty on Overdues/Fees in place January - March 2003 to link with new system implementation. Successful Grant applications for 1. Book Express - to operate for commuters from Katoomba and Springwood Railway Stations from March 2003 2. Cooperative Grant with Liverpool, Randwick, Great Lakes, Orange and Cessnock for pilot study on marketing libraries with retail consultant John Stanley First Service Level Agreement developed between Library Services and City Solutions as part of the new Policy/Purchaser/Provider model within Council that commenced July 1, 2002. Plans for extension to Katoomba Branch Library still on hold - pending decisions on proposed site development Planned town and highway development for the mid-mountains has placed Lawson branch on the agenda for a new building. Draft Library Strategic Plan developed - delayed to link with Council's 25-year Strategy document due for release April 2003. Working to develop "Learning City" philosophy for Council with Library Services as a key player in facilitating the concept. Participated in Strategic Planning Workshops with Robert McEntyre and State Library of NSW Sept.-Nov. 2002 Fairfield City Council Library Quality Customer Service In January 2002 John Stanley, Retail technology consultant, inspected all the libraries and his report “Fairfield City Libraries Retail Development Report” will be used to improve the visual appeal of all the libraries. Staff were trained in how to produce attractive displays quickly and economically. The Horizon Team planned and partly implemented the migration of the Library Management System from Dynix to Horizon Sunrise. Horizon Sunrise will provide a modern, windows and browser-based catalogue capable of displaying Chinese language scripts. The team has completed system parameters, training, data loading and testing and functionality testing. Multicultural technology classes were started in November 2001, teaching technology skills in Vietnamese and Spanish. In 2002 the library entered into a partnership with Macarthur Community College. The College handled the enrolments and the final certificates. Computer classes in Vietnamese, Spanish, Cantonese, Arabic and Italian were offered every term in 2002. A computer for public use was installed at Smithfield along with an ISDN line on the 1st July 2001 to bring this branch in line with the rest of the library service. The Seniors and IT Grant Program was held in partnership with the State Library and Liverpool Library. 78 people, mainly from non-English speaking backgrounds attended workshops over a 4-week. The program aims to promote the benefits of using computers and the Internet as well as to work towards removing the barriers that stop older people accessing information technology. Mayor Anwar Khoshaba launched the Wetherill Park Homework Centre in February 02. Nine English Conversation classes are currently held at the Fairfield and Whitlam Libraries. In 2001 over 70 students attended the end of year Xmas party where Mayor Anwar Khoshaba handed out certificates to tutors and students The successful Family Literacy Program, now in its third year, has recently been funded through the CDSE grants ($6,600) to start at the Whitlam Library in 2003. A Seniors Kit Launch was held at Smithfield Library on the 22nd March 2002. Twelve seniors enjoyed the morning, which was organized by Daniel Ferguson, and launched by Anne Hall. Library staff regularly promoted the Library on Radio 2GLFM throughout the year Outreach Librarian, NESB community, initiated or facilitated library displays, information stalls and staff involvement at - Mayor’s “Meet and greet” at Stocklands Mall Shopping Centre, Wetherill Park, Drug Awareness Expo at Neeta City, Fairfield, Moon Festival in John Street, Cabramatta and Bonnyrigg Multicultural Festival. The metropolitan multilingual marketing campaign financed the placing of a billboard at Fairfield and Cabramatta railway stations promoting library services. The campaign also provided posters and postcards. Bankstown City Council Refurbishment of the Central Library, new front desk and new carpet and new furniture. Huge Summer Reading Program Expanded Internet Services Participated in staff exchange with Fairfield and Auburn Libraries Revision of Libraries underway both location and service GEAC Library System upgraded New DVD collection Increased participation in Library tours Internet classes for seniors to commence “Go to your Local Library” promoted at Bankstown Railway station – included posters and postcards.