Effective Resume Writing by nbhupathi

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									 Writing a Job
Winning Résumé




  Revised by Susan Jackson 2007
Resume Facts............................................................................................... 1

Writing Tips ................................................................................................ 2-3

Creating Your Job Objective....................................................................... 4-5

Creating Your Educational Information...................................................... 6-7

Top Skills Employers Want ........................................................................ 8

Skill Finder Worksheet................................................................................ 9

Creating Your Special Skills, Personal Information and
Volunteer Information.................................................................................10-11

Adaptive Skills ............................................................................................12-14

Skills Clusters..............................................................................................15-16

Creating Your Past Work Experiences .......................................................17-18

Action Verbs................................................................................................19

Sample Resumes..........................................................................................20-21

How To Create a Scannable Resume ..........................................................22


Sample Scannable Resume..........................................................................23-24


How To Create an Electronic Resume .......................................................25-26
Sample Electronic Resume..........................................................................27

Creating Your References ...........................................................................28

Creating Your Cover Letter.........................................................................29-30

Sample Cover Letters ..................................................................................31-32


Resources.....................................................................................................33
A RESUME is….
  • An advertisement of yourself. The person who gets an interview
    isn’t always the best person for the job!

  • Skimmed over in approximately 1-2 minutes!

  • Expected from you by many employers!

  • A quick way to make an impression – either “good” or “bad”!

  • More likely to get you screened “out” rather than “in”!



During your search for employment, employers will be looking for
evidence that you have the skills and qualifications to succeed in
the position for which they are hiring.




  Your first opportunity to make this connection is through
                         your resume!




                                                                     1
•   Write it yourself
•   Make it error free
•   Make it look good
•   Be brief and relevant
•   Be honest
•   Be positive
•   Be specific
•   Use action words and short sentences
•   Avoid anything negative




Remember…..EDIT, EDIT and EDIT!



                                           2
                       Do…

•       KISS – Keep It Super Simple
•       Use Action Verbs
•       Emphasize Skills
•       Keep it to 1 or 2 pages
•       Make it look super appealing to the eye
•       Make it easy to read
•       Expand on relevant experience
•       Stress accomplishments
•       Use correct grammar
•       Check and recheck spelling errors




                      Don’t…

    • Use a lot of dates and numbers
    • Make it look cluttered and hard to read
    • Use Xerox copies
    • Mention salary information
    • Include personal data such as “age”, “marital
      status”, “height”, “race”, etc.
    • Be negative
    • Use these THREE WORDS: “I”, “Me” and
      “My”


                                                      3
To get started…think about what skills you have to offer
     the company or organization for which you are applying:


1. Taylor your objective to fit the position for which you are applying.

     a. Take job titles off of job advertisements or job descriptions.

2. Make headlines!      Make Headlines! Make Headlines!

     a. Think of a job objective as a heading that will attract the reader’s
        attention.

3. Don’t be vague!

     a. If you don’t know what you want to do, then don’t write an objective at
        all.

Examples:

        Seeking a challenging position as an Administrative Assistant in which to
        utilize skills gained from education and previous work experience.


         This is a well written job objective because it is specific!


        A challenging opportunity with a forward-looking organization, in one or
        more of the following areas-marketing, management, distribution, public
        relation or personnel.

        This is a poorly written job objective because it is too general!



                                                                                    4
NOW, create your own job objective based on the skills you have and want
to use in the job:



____________________________________________________________


____________________________________________________________




____________________________________________________________


____________________________________________________________


____________________________________________________________


____________________________________________________________




                                                                           5
         IF you are close to graduation or have recently completed a
         program, then education belongs near the top of your resume:

            • If graduation is one or two semesters away, state the estimated
              date of graduation

         IF you graduated years ago, or if your educational background
         does not relate to your present career goals, then it is best to list
         education at or near the end of your resume.


         ONLY include your grade point average if it is above 3.0


         It is best not to add special honors (i.e. Dean’s List,
         scholarships, student of the month, etc) and any clubs
         associated with school (i.e. Student Government, Biology Club,
         etc.) in the section.

            • Remember that your resume is only skimmed over for
              approximately 1-2 minutes so keep it brief.




Example of Educational Information:

University of New Mexico-Valencia Campus, Los Lunas, NM
Associate of Applied Science in Office, Business and Technology
Estimated Graduation Date: May 2007
Grade Point Average: 3.5




                                                                                 6
Now list all your educational information. Make copies of this page if necessary.

School Name:_______________________________________________

Location (City, State):________________________________________

Degree/Diploma/Certificate Name: _____________________________

Date of Graduation (Month, Year):______________________________

Grade Point Average: ________________________________________



School Name:_______________________________________________

Location (City, State):________________________________________

Degree/Diploma/Certificate Name: _____________________________

Date of Graduation (Month, Year):______________________________

Grade Point Average: ________________________________________




School Name:_______________________________________________

Location (City, State):________________________________________

Degree/Diploma/Certificate Name: _____________________________

Date of Graduation (Month, Year):______________________________

Grade Point Average: ________________________________________



                                                                                    7
References are not usually listed on a resume. Most Resumes
will use the statement: References Available on Request.

Being that the resume is the first step a potential employer
takes; reference calls and inquiries are not made until the
decision to hire has been completed.

A good time to start thinking about references you want to
use begins with whom you feel is going to make the biggest
impact on your getting hired. Meaning: choose people who
will inform the prospective employer about things such as your trustworthiness, honesty,
dependability, work ethics and such.

    •   People who have supervised your work (bosses, business owners, etc.)
    •   People who have instructed you (former teachers)
    •   People who have advised you
    •   People who have witnessed your progression to new levels of competence

Do not use references from friends, family members, ministers, personal acquaintances from work
or political affiliations.

Choose 3-4 references. You will need to hand in the following information when requested by the
prospective employer:

        Full Name, Job Title (If any)
        Department of Organization or Company
        Name of Organization or Company
        Business Address
        Business Phone
        Your relationship to individual
        Years of acquaintance (dates)

Example:                Jane Delaware, Executive Director
                        Marketing and Advertising
                        Las Vegas Hilton Hotel
                        PO Box 12345
                        Las Vegas , NV 89102
                        (702)234-9876 xt. 212
                        Administrative Assistant
                        7 years (1998-2005)




                                                                                                  8
Directions: Look over the list and put a check mark beside any skill that you feel you have now. In the
“Want to Improve” column, put a check mark beside any skill that you feel you need to improve.

                Skill         Have Now     Want to                    Skill                 Have Now   Want to
                                           Improve                                                     Improve
Good attendance                                         Sense of humor
Honest                                                  Leadership
Punctual (Arrive on time)                               Physical stamina
Follows instruction                                     Enthusiastic
Meets deadlines                                         Good sense of direction
Hard working                                            Persistent
Gets along with others                                  Self motivated
Ambitious                                               Accepts responsibility
Patient                                                 Results oriented
Flexible                                                Willing to ask questions
Mature                                                  Pride in doing good job
Assertive                                               Willing to learn
Dependable                                              Creative
Learns quickly                                                                     Add your Own
Completes assignments
Sincere
Motivated
Problem solver
Friendly




                                                                                                                 9
    Personal Information and Volunteer Work Information
Special Skills: Because resumes are read so rapidly, this may be the most
important portion of a resume

   • List any special skills not already covered in your work experience or education
     sections such as:
     -CPR Certified
     -Bilingual
     -Typing
     -Computer Skills

   • Don’t forget about any personal special skills you may have such as:
     -Hard working
     -Ability to learn new skills quickly
     -Ability to solve problems

   • If you are having trouble identifying your special skills, choose words off the skill
     finder worksheet.




Personal Information                            Volunteer Work

   • In years past, this information was            • Do not forget to list volunteer work
     expected. But times change! This                 or community service. If the work
     section is no longer used in a                   performed is in direct relationship
     resume.                                          to the position you are applying
   • Never indicate information such as:              for…put the information in the work
     Date of birth, age, marital status,              experience section.
     etc.                                           • IF not, add a separate section for
   • Never make references to your                    volunteer work or community
     political, religious or philosophical            service. This indicates your positive
     beliefs.                                         character. Include organization,
   • Information such as hobbies and                  work required, and years of service.
     travel only take up much needed
     space and are not part of the job
     description or duties so do not add
     them.


                                                                                              10
List your special skills:
_________________________________        ______________________________
_________________________________        ______________________________
_________________________________        ______________________________

List your personal skills:
_________________________________        ______________________________
_________________________________        ______________________________
_________________________________        ______________________________




Name of organization:________________________________________________
Location (City, State, Zip): ____________________________________________
Volunteer dates (mm/dd/yyyy) From ____/____/______ to _____/_____/_____
Work required (results and accomplishments):_____________________________




Name of organization:________________________________________________
Location (City, State, Zip): ____________________________________________
Volunteer dates (mm/dd/yyyy) From ____/____/______ to _____/_____/_____
Work required (results and accomplishments):_____________________________




                                                                            11
What are adaptive skills?

 These skills you use every day to survive and get along.
 They are called adaptive skills because they allow you to
 adapt or adjust to a variety of situations. Some of them
 could also be considered a part of your personality.



Why is it necessary for you to know your adaptive skills?

 Knowing what you are good at is an essential part of your job search. It will help you
 answer interview questions, write a resume, and complete applications. More
 importantly, knowing the skills you like to use can help you make a better decision about
 what sort of job you really want.




Why is it necessary to acknowledge your top adaptive skills and
three skills you want to improve?

 Employers consider adaptive skills as a major component of your success on the job.
 Many job-related skills can be taught. Most adaptive skills are a part of your personality.
 Understanding areas that you need to improve is the first step to changing these actions.
 On or in most interviews, you may be asked to tell about your best quality and an area
 you need improvement. Now you will have answers!




                                                                                               12
Review your list of skills that you have now from the skill finder worksheet. Then, in the
spaces below, list the three adaptive skills that you feel are most important for an employer to
know about you. Think about situations in your life when you used each of those skills.
Briefly describe those situations and how you used the skill. Can you support your claim that
you have these skills? (This becomes very important during job interviews).



Skill #1: _________________________

How I used this skill:




Skill #2: ________________________

How I used this skill:




Skill #3:_________________________

How I used this skill:




                                                                                                   13
 Now, list three skills that you want to improve from the skill finder worksheet. Think
 about how improving these skills might improve your work performance. Briefly
 describe the steps you are going to take to improve these skills. (This becomes very
 important during job interviews)




Skill #1: _________________________

How I plan on improving this skill:




Skill #2: ________________________

How I plan on improving this skill:




Skill #3:_________________________

How I plan on improving this skill:




                                                                                          14
Chose area you are applying for and use as many of the action words in your resume.


  Fundraising        Leadership         Innovating           Human             Editing
                                                            Resources
Research           Create            Create             Assess            Read
Analyze            Lead              Modify             Analyze           Preview
Program            Encourage         Change             Recruit           Analyze
Develop            Manage            Upgrade            Survey            Check
Contact            Organize          Improve            Screen            Compare
Inquire            Compare           Design             Interview         Correct
Inform             Inspire           Activate           Select            Rewrite
Motivate           Represent         Restructure        Train             Revise
Direct             Govern            Establish          Mediate           Rework
Persuade           Direct            Stimulate          Appraise          Amend
Monitor            Advise            Transform          Coordinate        Improve
Coordinate                                              Align
                        Writing          Language                             Consulting
Public Relations   Conceive          Translate               Finance      Troubleshoot
Prepare            Construct         Interpret          Analyze           Problem solve
Coordinate         Conclude          Lecture            Invest            Assist
Present            Integrate         Converse           Budget            Arrange
Negotiate          Interpret         Negotiate          Inventory         Guide
Strengthen         Capture           Teach              Evaluate          Counsel
Handle             Abstract          Understand         Appraise          Serve
Participate        Express           Comprehend         Construct         Contribute
Facilitate         Inform            Proficiency        Develop           Initiate
Troubleshoot       Summarize         Fluency            Acquire           Investigate
                                     Tutor              Manage            Advise
  Accounting        Craft/Artisan                       Project
Record             Design               Research &                            Teaching
                                       Development
Assess             Create            Identify                Analysis     Educate
Audit              Build             Evaluate           Observe           Tutor
Prepare            Sculpt            Review             Review            Stimulate
Maintain           Entertain         Compare            Dissect           Inform
Forecast           Perform           Analyze            Interpret         Instruct
Calculate          Draw              Determine          Discern           Facilitate
Estimate           Render            Critique           Infer             Explore
Appraise           Illustrate        Explain            Illuminate        Advise
Examine            Compose           Prepare            Clarify           Counsel
Measure            Construct         Recommend          Qualify           Motivate
Verify             Conceive          Conclude           Conclude          Train
Figure             Choreograph

                                                                                           15
   Performing     Management &         Selling    Administration      Mechanical
                    Supervision
Create           Coordinate       Inform          Monitor          Analyze
Present          Facilitate       Educate         Track            Design
Play             Plan             Persuade        Assess           Construct
Interpret        Schedule         Provide         Coordinate       Craft
Act              Delegate         Assist          Organize         Troubleshoot
Sing             Mediate          Handle          Requisition      Create
Dance            Develop          Present         Receive          Engineer
Perform          Listen           Sell            Process          Repair
Model            Consult          Convince        Serve            Align
Read                                              Furnish          Coordinate
Entertain             Design       Organizing &
                                      Logistics
Inspire          Organize         Classify            Service &      Investigating
                                                     Hospitality
Amuse            Explore          Organize        Serve            Pursue
                 Formulate        Assist          Assist           Interrogate
    Program      Sketch           Maintain        Troubleshoot     Question
  Development
Analyze          Draw             Liaison         Present          Analyze
Design           Draft            Support         Maintain         Intuition
Construct        Layout           Arrange         Coordinate       Seek
Develop          Create           Schedule        Prepare          Probe
Prepare          Plan             Coordinate      Create           Examine
Coordinate       Pattern          Streamline      Welcome          Explore
Formulate        Build            Simplify        Enhance
Persuade         Display                          Anticipate
Implement                            Marketing                       Counseling &
                                                                         Healing
Monitor              Technical    Review             Persuading    Listening
                 Design           Survey          Articulate       Sense
   Information   Troubleshoot     Analyze         Clarify          Intuition
Appraise         Inspect          Quantify        Challenge        Analyze
Analyze          Locate           Identify        Negotiate        Assist
Inventory        Edit             Announce        Inquire          Align
Structure        Link             Promote         Reason           Coordinate
Categorize       Analyze          Advertise       Influence        Understand
Document         Implement        Advance         Convince         Inform
Process          Construct        Improve         Mediate          Facilitate
Manage           Modify                           Reconcile
Program          Operate
Coordinate       Network
Organize




                                                                                     16
                                         Work Experiences
                          Past experiences indicate how you are likely to perform in the future


 Emphasize Your Accomplishments – (Don’t            Emphasize Your Work Experience:
St
 confuse an accomplishment with a duty)
                                                    Employer Name:
 An Accomplishment:                                 For each employer, write the full name of the
 Completed 145 summary report on sales,             company and complete address:
 including weekly volume, percent of increase                  XYZ Company
 and new clients. Received commendation from                  111 This Street
 sales manager for accuracy and for never                     Anytown, State 12345
 missing a deadline.
                                                    Job Title:
 A Duty:                                            Write your job title. If your job title is difficult
 Wrote weekly reports on sales and submitted        to understand or if it doesn’t mean anything by
 these to home office.                              itself, change it, be honest.
                                                                Office Assistant
 Emphasize Your Results –Doing something is                     Computer Aided Drafter Trainee
 one thing; doing it well is quite a different
 thing.                                             Length of Employment:
                                                    Give the month and year you began and the
 Impressive Results:                                month and year you left. If you are still
 Member, “Winner’s Circle”, honors sales club       employed there, write “present”
 1998-2000.                                                    July 1998-Present
                                                              January 1996-July 1998
 Averaged 50 cold call phone contacts daily,
 converting 6% into customers.                      Description of Experience: Use Action
                                                    words. See list of action words found on the
 Emphasize Your Past Experiences-                   following pages. Use as many of these words
                                                    as possible.
 State What Interests Employers that you:
 Have past work experience, are ambitious,          Employment Experience from 10 years or
 work hard, did a good job, are a team player,      more:
 arrive to work on time, are trustworthy, take      Don’t list jobs you held over 10-years ago
 pride in yourself and that you have a positive     unless they are significant t o the position you
 attitude.                                          are applying for.

                                                    You may add a statement like: Maintained
                                                    steady employment from 1990-1987



                                                                                                           17
               Begin with most current employment
Employer Name:_____________________________________________________
Employer Address, city, state, zip:_______________________________________
Job title:___________________________________________________________
Employed (mm/yyyy) From: _____/______ To: _____/______
Results and Accomplishments:
________________________________________________________________________
________________________________________________________________________
_______________________________________________________________

Employer Name:_____________________________________________________
Employer Address, city, state, zip:_______________________________________
Job title:___________________________________________________________
Employed (mm/yyyy) From: _____/______ To: _____/______
Results and Accomplishments:
________________________________________________________________________
________________________________________________________________________
_______________________________________________________________

Employer Name:_____________________________________________________
Employer Address, city, state, zip:_______________________________________
Job title:___________________________________________________________
Employed (mm/yyyy) From: _____/______ To: _____/______
Results and Accomplishments:
________________________________________________________________________
________________________________________________________________________
_______________________________________________________________

Employer Name:_____________________________________________________
Employer Address, city, state, zip:_______________________________________
Job title:___________________________________________________________
Employed (mm/yyyy) From: _____/______ To: _____/______
Results and Accomplishments:
________________________________________________________________________
________________________________________________________________________
_______________________________________________________________



                                                                        18
Accepted             Dealt               Implemented
Achieved             Decorated           Improved
Adapted              Defined             Increased
Adjusted             Delegated           Informed
Administered         Demonstrated        Initiated
Advised              Designed            Inspected
Allocated            Detailed            Inspired
Analyzed             Determined          Installed
Anticipated          Developed           Interviewed
Appraised            Devised             Investigated
Approved             Diagnosed                          Recognized
Arranged             Directed            Keynoted       Recommended
Assembled            Discovered                         Recruited
Assessed             Displayed           Led            Reorganized
Assigned             Dissected                          Researched
Assisted             Disrupted           Maintained     Reviewed
                     Doubled             Managed        Revised
Balanced             Drafted      Mapped
Budgeted             Dramatized          Mastered       Scheduled
Build                                    Measured       Screened
                     Earned              Mediated       Simplified
Calculated           Edited              Monitored      Solved
Catalogued           Effected            Motivated      Strengthened
Checked              Empowered                          Succeeded
Clarified            Encouraged          Navigated      Supervised
Classified           Enforced            Negotiated
Collected            Engineered          Nominated      Trained
Communicated Enlarged                                   Transformed
Compared             Enlightened         Observed       Translated
Compiled             Enlisted            Operated
Composed             Established         Organized      Unified
Computed             Estimated                          Utilized
Conceived            Evaluated           Participated
Conceptualized Examined           Performed             Validated
Conducted            Expanded            Persuaded      Verified
Confronted           Experienced         Planned
Constructed                              Predicted      Wrote
Consulted            Facilitated         Prepared
Contracted           Formed       Presented
Controlled           Founded             Prioritized
Converted                                Programmed
Coordinated          Generated           Promoted
Created        Governed           Provided
Critiqued            Guided

                                                                       19
Denise Kochert
111 Bonaventure Place
Locust Grove, GA 30248
(412) 555-8137


Objective

A challenging position as an administrative assistant at a growth-oriented firm, which will allow me to
both further utilize my skills and acquire new abilities.

Skills

- Typing: 80wpm
- Strong analytical and organizational skills
- Excellent interpersonal skills, phone manner, and office etiquette
- Software: All Windows operating systems, Microsoft Word, Excel, WordPerfect.

Experience

1998 – Present
Administrative Assistant
Watts Pharmaceuticals, Atlanta, GA

- Handled all official company correspondence
-Upgraded office filing system
-Typed all company documents
-Created a computerized customer database
-Typed all company correspondence.
-Responsible for new employee training

1994 – 1998
Administrative Assistant
Martitta Chamber of Commerce, Martitta, GA

-Organized the Annual Marietta Chamber Gala
-Typed all company documents
-Responsible for production of company's bi-monthly newsletter
-Answered phones and met with public to answer questions

Education

1994
Hagerstown Business College, Hagerstown, MD
A.A., Business Operations



                                                                                                          20
David Jessup      78 Waite Terrace * Memphis, TN 38195 * (809) 555-2720 * jessup@aol.com



Objective

Seeking a position in information technology or data processing with a progressive, forward thinking
company.

Summary of Qualifications

Self starter with proven leadership abilities, able to identify gaps in processes and initiate corrective
actions, excellent oral and written communication, and excellent project management skills.
Experienced with installation, configuration, and maintenance of firewall, gateway, and proxy servers;
NIS and NIS+ servers; and DNS, web, and email servers. Also familiar with installation and
configuration of Samba on UNIX file servers and domain controllers for support on Windows
95/98/NT/2000.

Employment History

Senior Systems Administrator, 1994 – Present
Fox Technologies, Memphis, TN

Responsible for Systems Administration and Operational Support of the Phoenix CAD environment
including installation and maintenance of Sun and Linux compute servers, Network Appliance
fileservers, and engineering design workstations, printers, and plotters. Created and administered user
domain accounts and management of network file systems. Also provided daily backups of critical
design data, archival of completed projects, and inventory management while acting as liaison to
Applications Support to provide a complete Design Systems/Applications environment.

Data Processor, 1990 - 1994
M.K. Data Corporation, Knoxville, TN

Set up company website, including database access via Java servelets/JDBC and ASP/ADO. Produced
banner tables using SPSS and CFMC. Wrote macros using VBA to automate graph generation and
manipulate data.

Education

120 Hour Certificate, Johnson Management Institute, 1997
M.B.A., Business Administration, 1994
B.A., Economics, 1990
University of Tennessee, Knoxville, TN



                                                                                                            21
Resumes that will be scanned into a computerized database need to be prepared in a
different manner than what we are used to when preparing a traditional resume.

OCR (Optical Character Reorganization) software looks at the image to distinguish every
letter and number. From this, a text file is created.

Artificial intelligence that reads the text and extracts the important information, such as:
name, address, phone, work history/experience, education and skills.

Guidelines:
   • Type Font – use standard typefaces such as Helvetica, Geneva, Arial or Times New
     Roman.
   • Font Size – use font size 12 pt. Scanners may not pick up anything smaller
   • Paper- use white or very light color, use average weight (20 lb.) paper and print only on
     one side.
        o Mail resume in 9 x 11 envelope. Do not fold and do not staple papers (if more
            than 1 page) together. DO make sure your name and contact information is listed
            on both pages.

   • Design- Keep design simple and free of graphics, pictures, boxes, lines and unnecessary
     symbols. The scanner is meant to read text not graphics.
   • Format- Place your name and address, phone and other contact information at the top of
     each page. Make sure format is clean, neat and clear. Use standard resume headings
     such as: Objectives, Experience, Education, Professional Affiliations, Licenses,
     Certifications and so on.
   • Language- use more nouns rather than verbs (action words). For example: “I was a
     supervisor of 5-10 employees…” rather than “I supervised 5-10 employees”.
   • Key words- to increase the attention that your resume will receive, use as many key
     words or short phrases as possible. Describe your qualifications in the same terms the
     advertisement or job description used. Use as many of the industry terms as possible.
   • DO NOT use extra spaces between words such as: UNM-Valencia: A.A.S. Degree.
     When copied over to scannable - extra spaces will show up not allowing for a concise
     resume format.




                                                                                             22
AMY MATTHEWS
Box C-23123
Cambridge, MA 02138
Phone: 617-555-1849
E-mail: amatthews@harvard.edu

OBJECTIVE

Health management position utilizing my education and skills with a growing firm.

QUALIFICATIONS SUMMARY

Several years experience and education in health management, leading to the development of
communications, client relations, order processing, interpersonal, accounting, marketing, health policy,
leadership, and management skills.

SYSTEMS SKILLS
Microsoft Office, HTML/Web publishing, WordPerfect, PageMaker.

EDUCATION

B.S., Harvard University, Cambridge, Massachusetts
--Major: Health Sciences
--Minor: Management

RELEVANT COURSES

Human Anatomy & Physiology I, Human Anatomy & Physiology II, Health Policy Organizational
Analysis and Health Care, Health Care Management, Human Resource Management

HEALTH MANAGEMENT EXPERIENCE

-Assistant to the Director, Stacey G. Houndly Breast Center Foundation.
-Public Health Representative, Cambridge Area Public Health Administration.
-Coordinator, Harvard University Public Health Awareness Week, 1996, 1997.

COMMUNICATIONS EXPERIENCE

-Solicited donations from Harvard alumni and parents for Harvard University while serving as a phone-
a-thon caller on several occasions.
-Honed interpersonal communications while volunteering for a political campaign through distributing
literature door-to-door, fielding questions, and making phone calls to local constituents.

MANAGEMENT EXPERIENCE

                                                                                                           23
-Knowledge of all back office functions, including employee relations and routine accounting.
-Dealt with client relations, order processing, and routine upkeep of the business.
-Managed customer relations by coordinating efforts between customer needs and group personnel.
-Designed market research analysis and projects for client.
-Presented market research results to client with suggestions for implementation of results.

LEADERSHIP

-Participated in Youth Leadership Boston, a group dedicated to the development of leadership skills
through various programming activities.
-Served as Formal/Social Coordinator for my sorority program council.
-Elected Vice President of Risk Management for Panhellenic, which is a group that governs over and
coordinates education programming for Harvard's Greek system.

REFERENCES

Available upon request.




                                                                                                      24
                                    An electronic resume is a format to send via the Internet. An
                                    electronic resume should be entered into a job bank (like the
                                    ones sponsored by employment or job search companies),
                                    or pasted into your e-mail. This format is also called Plain
                                    Text, Text File, or ASCII (American Standard Code for
                                    Information Interchange).



Have you ever tried to copy and paste your resume only to find
that it looks distorted?
The electronic resume is your solution. More importantly, your electronic resume will survive a
Keyword scan and make sure your resume is selected for the "view" pile. You see, when you
send a resume via the Internet, a computer scan is performed and then if your resume is picked
up during a Keyword search, an actual person reads it. If you don't have those Keywords -- you
are invisible in cyber space!

Keywords are industry buzzwords, jargon, language, skills and phrases only known for that
specific industry.

Why an Electronic Resume?
When you send a resume via the Internet, you want to be sure that it has been received and that it
can be read. Therefore, you need to prepare an E-resume. Different computers read software
differently and different software read fonts differently.

For example:
    1. You might have different ISP (Internet Service Provider.
    2. You might have a PC (Personal Computer) and the receiver might have a Mac
       (Macintosh).
    3. If you send an attachment, your receiver might not have the software you used to prepare
       your resume and so they won't be able to open it, or worse -- it will look horrible!
    4. Some people are concerned about viruses sent with attachments, and so they will avoid
       opening them -- sometimes it is even a rule!
    5. *An E-resume is full of keywords and will increase your chances.
These are some of the key reasons why an electronic resume is the best way to transmit a
document online. It is recognized by all types of computers, it is not an attachment, and your
resume will appear exactly how you planned it to.



                                                                                                    25
How is an E-resume prepared?

Use the same guidelines used for a scannable resume. Remember NOT to add extra spaces
between words or lists. You want the resume to look concise.




                                                                                        26
SUSAN SIMONS
Address
City, State Zip Code
Message Phone
E-mail Address

OBJECTIVE        Executive/Administrative Assistant

HIGHLIGHTS OF QUALIFICATIONS

- Over 12 years of experience as an administrative assistant.
- Hardworking, conscientious, detail-minded and team-oriented.
- Strong written and oral communication skills.
- Extremely dependable in completing projects accurately and on time.
- Demonstrated ability to effectively work with little or no direct supervision.
- Able to maintain positive work relationships in a variety of work situations.

WORK EXPERIENCE

1986-Present
Executive Assistant
New England Financial / Sherman Oaks, CA

-Assist five agents in: handling accounts receivable; policy changes; policy loans and dividends; surrenders; reinstatements;
duplicate policies; 1035 exchanges; checking accounts; reconciliation; policy conservation letters; producing enforce policy
illustrations and completing insurance applications.
-Process mutual fund applications and make mutual fund trades for our financial planners.
-Proficient in the use of Microsoft Word and Datamax (software for tracking mutual fund performance.
-Use CRT for data input and for processing billing and commission statements.

1985-1986
Administrative Assistant
Prudential Life Insurance Company / Woodland Hills, CA

-Provided general administrative assistance including data entry and filing.

1979-1985
Administrative Assistant
G.R.E.A.T. Insurance Services / Encino, CA


-Processed billing statements and agent's commissions for group life insurance.
-Completed bank deposits and accounts receivable.
-Processed enrollment applications for new entrants to existing group policies.

EDUCATION

A.A. in Child Development
Los Angeles Valley College
Los Angeles, CA




                                                                                                                                27
References are not usually listed on a resume. Most Resumes
will use the statement: References Available on Request.

Being that the resume is the first step a potential employer
takes; reference calls and inquiries are not made until the
decision to hire has been completed.

A good time to start thinking about references you want to
use begins with whom you feel is going to make the biggest
impact on your getting hired. Meaning: choose people who
will inform the prospective employer about things such as your trustworthiness, honesty, dependability,
work ethics and such.

    •   People who have supervised your work (bosses, business owners, etc.)
    •   People who have instructed you (former teachers)
    •   People who have advised you
    •   People who have witnessed your progression to new levels of competence

Do not use references from friends, family members, ministers, personal acquaintances from work or
political affiliations.

Choose 3-4 references. You will need to hand in the following information when requested by the
prospective employer:

        Full Name
        Job Title (If any)
        Department of Organization or Company
        Name of Organization or Company
        Business Address
        Business Phone
        Your relationship to individual
        Years of acquaintance (dates)

Example:                Jane Delaware, Executive Director
                        Marketing and Advertising
                        Las Vegas Hilton Hotel
                        PO Box 12345
                        Las Vegas , NV 89102
                        (702)234-9876 xt. 212
                        Administrative Assistant
                        7 years (1998-2005)




                                                                                                      28
Cover letters are designed to deliver a personalized message between the potential
employer and the applicant.

Your cover letter can be submitted in the mail along with your resume (in a 9 x 12
envelope) or as a scannable or electronic letter. When submitting as scannable or
electronic, the same rules apply as when creating a scannable or electronic resume.

Guidelines
Never begin with “To Whom it may concern” UNLESS there isn’t any contact person
listed to whom you send your resume and letter to. Begin letter as:
                                     Dear Mr. or Dear Mrs……


Have a strong opening statement:

Enclosed you will find a current resume in response to the Administrative Assistant
position #ABQ312 listed in the Sunday, April 2, 2007 issue of the Albuquerque Journal.

Keep your cover letter to one page. Edit very carefully. Tailor your letter to the
specific job you are applying for using exact words from the job listing or job description.


  A. Display knowledge of the hiring company.

  With the wealth of company information now available on
  the Internet and most public libraries, you should be able to
  drop one or two facts/names into your cover letter that show
  you’ve done your homework on the company and it’s
  specific products, needs, challenges, etc., they will call you.

  B. Briefly state your best qualifications AND
  achievements.
  Don’t spend a lot of time rehashing your resume. But do include enough tidbits to generate interest in
  the mind of the reader. Because cover letters and resumes do get separated (I know this from
  experience!) it’s important to write a cover letter that will make readers want to pick up the phone and
  call you even if they’ve never seen your resume.


                                                                                                             29
C.   Show your enthusiasm about the job you want.

Avoid sounding like 90% of applicants, who say (not in so many words): “Give me a job where I can
advance and make more money.” Instead, convey this sense:


“I’m excited about the possibility of brining my skills and expertise to work for you and
your company.”

This should be the main theme of your cover letter.

D. State that you will follow up to schedule an interview.

This is not considered rude by employers. Far from it!

If you politely inform the reader that you’ll be calling within a few days to answer any questions and
schedule an in-person interview, you set yourself apart from the crowd with your determination and
confidence. Your persistence will pay off, eventually, in an interview for the job you want. And an
interview is the goal of every cover letter.

                                Four mistakes to avoid


                                    Here are four of the most common mistakes to avoid:

                                    1. Don’t start off slow. Start yours with a bang, like this:
                                    “I’m applying for the position of Caretaker at the Troy location
                                    of White Tower Apartments, as advertised in the Daily
                                    Tribune.” Here’s an easy way to find your best opening.

         1. Don’t talk about your career goals. Avoid statements like, “I seek a position where
            my skills will be utilized and recognized with further advancement.” Don’t waste the
            reader’s time by making demands before the two of you have ever met.
         2. Never, EVER mention salary. Even if the classified ad requests a salary history.
            Reason? Employers use salary histories to screen out candidates who are too
            expensive or not experienced/sophisticated enough to have made enough money
            previously. Including a salary history can only hurt your chances.
         3. Never mention why you left a previous job. Some people feel compelled to explain
            why they stayed so long (or so briefly) at prior jobs. Don’t. Prepare your answers for
            any hard questions about your employment history … then save them for the job
            interview. This is no time for confessions. Don’t include anything in your cover letter
            that could result in doors being closed.




                                                                                                     30
[Your Name]
[Street Address]
[City, ST ZIP Code]
April 11, 2007


[Recipient Name]
[Title]
[Company Name]
[Street Address]
[City, ST ZIP Code]


Dear [Recipient Name]:

I am writing in response to your advertisement for a secretary in the July 10 edition of the Elm Street
News. It would be a pleasure to meet with you so that I might demonstrate how my abilities fit your
needs precisely.

As you’ll see from the enclosed resume, I am proficient in a variety of computer software programs as
well as in stenography. I am experienced in handling general office duties and answering phones
cordially and courteously.

What my resume does not reveal is my professional demeanor and appearance. In a business
environment, these qualities are of the utmost importance in dealing with clients as well as co-workers.
In me, you’ll discover a reliable, detail-oriented, and extremely hard-working associate⎯one who will
serve as a model to encourage other staff members to demonstrate the same high standard of
professionalism.

If you will contact me at (425) 555-0198, we can schedule an appointment.

Sincerely,




[Your Name]

Enclosure


Copyright © 1996 by the McGraw-Hill Companies, Inc.




                                                                                                           31
117 River Street
Boston, MA 02127
(H) 617 247 8459 or (M) 617 847 1269




Date




Ms. Emma Kennedy, HR Manager
Cambridge Medical Devices Co.
117 Mass Avenue, Cambridge
Boston, MA 02127

Dear Ms. Kennedy,

Enclosed is a copy of my resume in response to the advertisement placed on usrecruit.com [date]
for the position of Training Manager within your company.

I have been employed as a Training Manager for over three years now in a Medical Device
Manufacturing facility and I am confident that my experience would benefit your company and that I
would make an immediate contribution if I were successful in gaining this position. [State here how
your qualifications match the job qualifications and how being hired you can make a contribution-
details].

I am aware that you are holding interviews for this position later this week and look forward to
scheduling an interview to discuss my resume and qualifications with you. You can contact me at
the above numbers.

Thanking you in advance, yours sincerely,




Amy Mathews

Enclosure




                                                                                                   32
The internet offers a variety of resources to help you in writing your resume and cover
letters:



Resume Templates and Samples:

http://content.monster.com/resume/home.aspx?WT.mc_n=SRCH/?s_kwcid=resume%20s
amples%7C735130819

http://hotjobs.yahoo.com/careertools/?refsrc=ysem

http://www.quintcareers.com/resume_samples.html

http://www.resume-
templates.com/ResumeTemplates/S/?cid=R:S22&s_kwcid=resume%20samples|5697231
84

http://jobsearch.about.com/od/sampleresumes/a/sampleresume2.htm

Cover Letter Templates and Samples:

http://hotjobs.yahoo.com/careertools/?refsrc=ysem

http://jobsearch.about.com/od/coverlettersamples/a/coverlettsample.htm

http://www.quintcareers.com/cover_letter_samples.html

http://www.careerlab.com/letters/default.htm




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