APPROVED TITLE: Assistant Director (Special Programs) DEPARTMENT: Financial Aid SUPERVISOR: Director FLSA Exempt APPROVED GRADE: BB1 DATE APPROVED: 5/30/01

Provides financial aid services to athletes, veterans and graduate students in the Graduate School of Arts and Sciences and the Divinity School. Monitors changes in NCAA financial aid rules and Veterans Administration benefit regulations. Serves as the department's in-house expert on PC-based software and as webmaster. Assists the Director in updating the office web page, and assures prompt responses to requests for information via web page and e-mail connections.

Education, Experience and Training Bachelor's degree required with three years experience in financial aid administration with program management responsibilities, or an equivalent combination of education and experience. Knowledge, Skills, Ability  General knowledge of financial aid processes.  Knowledge of financial aid software systems  Ability to practice effective communication skills both verbally and in writing.  Ability to listen empathetically to students and parents.  Ability to work independently and complete complex tasks by prescribed deadlines.  Ability to analyze and interpret policy and procedural guidelines.  Ability to organize workflow and coordinate activities.  Proficiency in Word, Excel, Netscape, Powerpoint, and HTML.  Excellent numeric reasoning ability. Physical Requirements Sedentary work. Talking: Expressing or exchanging ideas by means of the spoken word Hearing: Perceiving the natures of sounds at normal speaking levels or without correction Repetitive motions: Substantial movements of the wrists, hand and fingers Close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, expansive reading Not substantially exposed to adverse environmental conditions.

            Coordinates Veterans' Education Benefits Program Coordinates ROTC awards with other financial aid Provides financial aid information to students in the Graduate School of Arts and Sciences and the Divinity School Assists in the development of policies and procedures for graduate student financial aid administration Compiles data and prepares reports regarding graduate and professional student characteristics and award amounts Coordinates athletic awards with other aid under NCAA rules Coordinates awards to part-time students Performs need analysis and makes awards Responds to requests for information via web-page/e-mail connection Coordinates student loan counseling via on-line entrance and exit interviews Tests software to assure compliance with campus-wide Year 2000 standards Installs, tests and maintains financial aid PC-based software, upgrades, fixes and patches; assists in the evaluation of new software products; communicates with software vendors and vendor technical
WFU-HR-0023 Issued: 8-1-00

-2      support personnel Evaluates computer hardware requirements for financial aid software, including Title IV WAN, EdConnect, EdExpress, PellPayment, PowerFAIDS, LineSS and NASFAA Electronic Encyclopedia Monitors and participates in E-mail list-serves, user groups and bulletins boards related to computer and technical products and financial aid solutions Performs nightly validation and backup of all financial aid databases Loads College Scholarship Service electronic Profile records into PowerFAIDS and performs related batch processes on weekly basis Assists with updating, maintaining and enhancing financial aid office web page, with special focus on developing more links and providing for student download of documents Performs other related duties as assigned.

       Attends training sessions related to financial aid software Assists in providing training to staff in financial aid software Develops a system for archiving electronic records required for audits Assists with electronic submission of records to National Student Loan Clearinghouse Assists in development of electronic transfer of loan funds from lenders to Office of Financial and Accounting Services Assists with maintenance of SRN AID module Provide technical assistance required to host regional financial aid training program.

Assists the Director and Associate Director in supervising the office's three support staff members in tasks related to financial aid services to graduate and professional students. Supervises the graduate intern's responses to requests for information via e-mail.

Works under minimal supervision. Determines financial aid eligibility and makes awards. Calculates refunds for withdrawing students and returns monies to federal funds.

Makes professional judgments to adjust financial aid eligibility due to unusual and extenuating circumstances. Resolves functional problems with financial aid software systems.