INTERACTIVE VOICE RESPONSE (IVR)

							INTERACTIVE VOICE RESPONSE

OBJECTIVES
1. IVRS 2.DRAWBACKS OF EXISTING CALL CENTERS 3.MODEM 4.VOICE FILES 5.NUANCE 6.TOUCH TONED IVR SYSTEM (OLD ) 7.SPEECH RECOGNITION 8.SPEAKER VERIFICATION 9.TEXT TO SPEECH 10.APPLICATIONS

1.IVRS INTRODUCTION
Definition of Voice interactive systems. It can enhance your organizations efficiency and make your customers feel happier

popularity of IVRS system in companies and business
advantages of IVRS and impact on business

DRAWBACKS OF EXISTING CALL CENTERS

 

LONG TIME FOR GET REPLY
OPERATED TIMES MORE EXPENSIVE

MODEM

 The modem has a micro controller and a data pump (analog

to digital to analogue converter),Multi port serial card can be installed

 The new voice modem has ability to read the CallerID

information, receive/send fax , dial another number

VOICE FILES

 rmd ( raw modem data )
 Lin files  Pvftools

NUANCE
 Nuance speech recognition software for the delivery of

customer care applications and enhanced services to people around theworld





database

Speech recognition system

IVR software

Text-to-speech

Voice card system software

CPU

Voice card

PSTN(public switched telephone network

VERSIONS OF IVRS
 OLD VERSION IVRS
 NEW VERSION IVRS

TOUCH TONED IVR SYSTEM
(OLD VERSION IVRS)
 In old IVR systems, input from users was taken by asking

them to press telephone pad keys and callers very well knew that they were not dealing with a live agent

 Example

SPEECH RECOGNITION
(NEW VERSION)
 Older speech recognition systems were not accurate, so conformation of user provided data was needed every time and you could only direct some predefined commands in order to navigate.

 ART provides a comprehensive, feature-rich speech recognition technology that enables users to easily activate and navigate their devices. Designed for ultra-fast response .

SPEAKER VERIFICATION



With speaker verification, the IVR system can skip taking the caller details and identification information, which decreases the duration of the call and is an important

 How to recognition voice

APPLICATIONS
 CALL CENTERS
 PASSPORT ENQUIRY  AIR WAYS  RAILWAYS