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training The Official Publication of north lancs times training group ltd ...a company you can trust Autumn 2012 Issue No.19 NLTG Welcomes The Queen to Accrington Also inside NLTG Ofsted Report 2012 Ofsted Inspear Young Apprentice Dinner Apprentice Update Company Nature of Business Contact Telephone Accrington Grinding Co Precision Tool Grinders Russell Kenyon 01254-383088 Baron Mercer Ltd. Chair Frames, Office Chairs, Bar Furniture, Upholstery, Church Furniture David Baron 01254-237953 Bradshaw Pattern Co High Quality Cabinet Making Philip Holt 0161-624-5043 Bridgecraft Furniture Ltd. Upholstery Stuart Chadwick 01422-881000 The Cumberland Pencil Co Pencils David Sharrock/ Barbara Reynolds 01900-609590 Dean House Plc Fitted Kitchen and Bedroom Furniture Manufacturers Noel Dean 0161-627-0042 Delta Laminates Ltd. Laminate Fabricators Garry Rowland 01942-295170 Durr Furniture Ltd Fitted Kitchens Mark Durr 0161-798-8695 Eastlight Ltd. Office Filing Systems Martin Wallis 01296-397444 English Hardwood Design Solid Wood Fitted Kitchen and Bedroom Furniture Keith Brady 01524-735077 Float Glass Industries Glass Processing, Merchanting Eileen Foster/Dawn Offland 0161-946-8000 The Frostholme Furniture Co Ltd. Dining Room Furniture and Upholstery Nicholas Radford 01706-815133 G M Fitted Furniture Fitted Bedrooms and Kitchens Shirley Aspinall 01254-872445 Goreforce Ltd Moulding and Wood Component Manufacturers David Clare 01706-341913 Hill’s Panel Products Ltd. Kitchen and Component Manufacturers Stephen Hill 0161-628-6100 Imperial Office Furniture Ltd. Office Furniture Manufacturers Jeremy Bennett 01204-364602 Interform Contract Furniture School and College Furniture David Monks 01282-614974 Latham Jenkins Ltd. Contract Furniture and Specialist Joinery Paul Witherington 01942-821414 Linden Upholstery Upholstery Jane Coltman 01900-64787 Mardan Products Ltd. Manufacturers of Plastic Display Products Gill Waller 01706-816692 Martin Moore Manufacturing Ltd Bespoke Kitchen and Bedrooms Martin Moore 01422-314888 Mills & Scott Hardwood Kitchen and Bedroom Furniture Phillip Mills/Adrian Scott 01282-431128 Ortho Plastics Ltd. Medical Plastics Stuart Green 01706 874171 M A Platt Ltd. Tables and Occasional Furniture Nigel Platt 01254-234743 Quadrant EPP UK Ltd. High Density Plastics Joe Norwood 01706-811000 Radford Furniture Ltd. Manufacture Bespoke Furniture Nicholas Radford 01706-811299 Rothwell & Thomas Ltd. Hand Crafted Custom Made Furniture Tom Shaughnessy 0161-832-9100 Saxon Leather Upholstery Leather Furniture Robert Jolly 01204-365377 Shaw Pallet Ltd. Pallets Chris Hillaby 01484-848400 Shaw Timber Ltd. Timber and Sheet Material Component Manufacturers and Assemblers Chris Woodhead 01484-848484 Simpsons of Greenfield Mill Ltd. Fitted Kitchens and Free Standing Furniture in Hardwood and Pine Steve Simpson/Philip Simpson 01282-863988 Solo Sports Brands Limited Distributors of Sporting Goods Digby Gunson 01539-622322 Specialised Hardwoods Ltd. Timber Suppliers John Fagan 01925-767770 The Lighting & Interiors Group Ltd. Lamp and Lampshade Manufacturers Mike Tinkler 01204-707277 Vale Upholstery Ltd. Upholstery Stuart Chadwick 01422-885000 Whitehall Fabrications Ltd. Corian Fabricators and Installers Mike Greenwood 0113-2444892 Window World (WG) Ltd. Upvc Window Systems and Conservatories Cliff Spooner 01228-599777 3Y Group Kitchens John McLaughlin 028-7964-2501 Northern Ireland Member Companies Ardboe Manufacturing Co Ltd. Kitchens and Upholstery Patsy Forbes 028-8673-7348 Alfred Briggs (Alwood) Ltd. Solid Wood Fitted Kitchen and Bedroom Manufacturers Wilson Briggs 028-3832-3296 Forbes Kitchens Fitted Kitchen Manufacturers Patsy Forbes 028-7963-4777 W Oliver (Exorna) Ltd. Kitchen Manufacturers Willie Oliver 028-7035-6501 Petal Postforming Ltd. Postforming Patrick Monaghan 028-6862-1766 John Sheridan & Sons Ltd. Office and Hotel Bedroom Furniture, Specialist Joinery and Coffins Sean Sheridan 028-6632-2510 Specialist Joinery Fittings Ltd. Specialist Joinery Bars and Receptions John O’Hagan 028-7964-3021 T W McDonagh Ltd. Terry McDonagh 028-3833-3215 Top Glass Contracts Ltd. Decorative Glass/Mirror Manufacturers James O’Kane 028-7965-9333 Trade Mouldings Limited Doors and Mouldings Conor Mac Oscar 028-8676-2993 NORTH LANCS TRAINING GROUP LTD Founded in 1969 Head & Registered Office Bradshawgate House, Oak Street Accrington, Lancashire BB5 1EQ Tel: 01254 397119 (8 lines) Fax: 01254 872432 Web: www.nltg.co.uk Email: firstname.lastname@example.org Registered in England. Company Registration No. 1948169 page 2 | Autumn 2012 | training times Jim’s View I find it hard to believe that it is that time of the year when we need to be asking members for details of their company’s booking requirements for places on our Effective Management series of weekend courses, also for the Health and Safety, Job Instruction and Communication Courses. To help members to decide use (or to further use) the courses, we have reduced the price of all weekend courses to £140 per weekend. i.e. Friday pm and all day Saturday (including residential costs) but not including Health and Safety Course exam and Course booklet costs. We are finding that more company personnel, who would benefit from the course, are due to understandable circumstances not being booked on due to the costs, so hopefully our reduction of the course costs will increase Group Members demands. Jim Harkness Congratulations to Simon Clarke for reaching his 25 years service with the company, Simon has at all times been a first class member of the team and now in his job role of Quality and Safety Manager is of fantastic value to all Group Member Companies and to NLTG. His handling of quality and legislation is of the highest standard. We have recently (23rd – 27th July) had a government inspection on our various young persons programmes via Ofsted, all of our grades were very acceptable at Grade 2 or in the case of Foundation Learning Grade 1. (See page 10, 11, 12 for in depth details). Our various programmes that we manage are very much about the help, support and development of our young persons. This in itself gives great motivation for our Team to put in the effort that they do, and is illustrated at its best on page 6 regards the fantastic development of Lucianne Hinch from apprenticeship to setting up her own business “ well done Lucianne all the best for the future”. My closing request is that Member and Associated Companies consider further apprentices recruitment. We have a considerable number of young persons who are “on our books” as looking for employment. So many of our Member Companies have members of their team who started off as apprentices and have become very valuable to the company, 70+ of our own team started out as apprentices with NLTG and associated companies. Jim Harkness - Managing Director A Message from the Chairman To be sat as the chairman riding the wave of success currently attained is nothing but beyond my expectation so, I say congratulations team on yet another set of sound financial results this year. More so than any other year, we seem to have achieved more than our own usual high standards and all this against the backdrop of the current economic climate. For around 8 years, I have seen a culture change that Jim has had the foresight to embrace; one which has empowered the management team and, as a consequence, all are adding value at a fantastic rate. To quote a phrase used often around the hallowed walls of NLTG, “Our team is our greatest asset.” National recognition has been heaped upon us of late, first at the City and Guilds award ceremony with the presentation of ‘Recognition of Centre of Excellence’, the first of its kind, and Ofsted’s conclusion to inspection, ‘Outstanding’. Congratulations Team, the foundation of this company just keeps going from strength to strength. Chris Durr The new financial year is looking like it will continue in the same vein, yet it isn’t a given right to be successful so make the most of any opportunities as they present themselves and in turn this wonderful company will maintain its growth and profitability. Before I sign off, I want to share with you a moment which I was touched by recently. Ofsted had concluded their inspection process and certain elements of the result could be divulged to the staff. Jim asked me to accompany him to the Old Bakery site for a small presentation. We were the dignitaries passing by the ‘chill out’ kitchen area to the main presentation room and I caught sight of a young man who had some problems and looked like he had been in a bit of a scrape - his arm was bandaged and he was sleeping on a table. My instinct was that someone would rush to hide him away, far from it. Nobody tried to disguise this while the presentation was being played out. The humanity of the staff of NLTG was plain to see and the young man felt he was in a safe environment. I saw from that moment that NLTG staff deeply care about their learners; that they are not just a number and it’s not all about the profit. Well done once again. I would like to take this opportunity to wish the very best for the coming year from the Board of Directors and myself. Lastly, to the Board of Directors who give up their spare time, precious time, and let’s remember they have their own business affairs to attend to, and offer their guidance and support unreservedly. Thank you Board. Doesn’t it make you wonder where the next chapters will take us all? Chris Durr - Chairman page 3 | Autumn 2012 | training times business matters “If you can keep your head – What’s New? • In the ladies clothing department of Marks and Spencer, the only age group to gain sales volume this year was when all about are losing theirs the over 65s. So what happens when they hand in their – and blaming it on you – etc…. dinner pails? etc…you’ll be a man my son.” • In Majestic Wine Warehouses the wines which are showing the largest growth in sales are in the over £20 In 1910, Kipling wrote his poem, “If”. Soon after that per bottle bracket –customers are eating out less so they came the First World War, then the great depression of buy a decent bottle or two to drink at home. the late 1920s, followed by the Second World War, the austerity of post war years, the stop/start behaviour of • Two men from Wessex Water came to our house one morning to replace a broken sewer pipe. It was under the UK economy for the rest of the century and now, crazy paving. They took a photo of the paved area and in the new Millennium, the National Debt has gone promised me that when they had finished I wouldn’t see through the roof, banks and building societies have had any difference. They dug a hole, over a metre deep and to be bailed out, companies are fighting for survival, two metres wide. They replaced the pipe, filled the hole, half the shops are “To Let”, many families are deeply put back the crazy paving and photographed the result. in debt, there’s rioting in the streets, they’re expecting When I looked at the before and after pictures I couldn’t three million to be unemployed by Christmas and it tell which was before, which was after. There was no never stops raining. So, what’s new? Have you kept supervisor – no one came to check on the job. The guys your head when all about have been losing theirs? were well trained, well motivated, proud of what they were doing – fixing sewer pipes. If you have been smart and had a fair share of good • My wife recently wrote a letter to the manager of our fortune, you are still in business. You know the local Morrisons. She complained about the fruit and veg importance of managing cash through tight control of section – empty shelves, tired stock. She told him to costs, stocks, debtors and capital expenditure; you cross the road and see how Asda did it. The manager are constantly adjusting prices and trading terms for phoned her that afternoon. He thanked her for the letter the goods and services you supply; you know that the – he would copy it to his Area Manager. On the following way your business functioned in past years has had to Monday there had been a transformation. A young change to meet the needs of a new type of customer; woman was put in charge of the section, the delivery you know that you cannot carry passengers – at lorry came an hour sooner, and the shelves were properly management level or in the workforce; you have learned set out by the time the shop opened. Do you get the how to avoid being completely sucked in by day to day feeling that sometimes the people running the show pressures; you have given yourself time to think, time to don’t know how the show is being run? see how other businesses work – how they buy, how It looks as if we are going to face more gloom and doom they make, how they attract and serve their customers. during the next few years. But, amongst all that there will Most importantly, you have learned how to get the very be shining opportunities to develop existing businesses, best out of all the people who work for you – they are start new companies, provide jobs and create wealth. the ones who spend your money, they are the ones It’s happened before and it will happen again. Just keep who make money for you. I have noted a few examples your head! of good news…bad news…I have come across recently. Viv Stokes Autumn 2012 training times page 4 | Summer2012 | | training times awards Jim Awarded Honorary Membership of City and Guilds Jim has been awarded an honorary membership of the City and Guilds of London Institiute for his hard work and dedication to the guild. Honorary membership is conferred in recognition of personal contribution to vocational education, training and assessment. Cavan Wins Livery Award On July 16th, Cavan Mulkerrin was awarded a City and Guilds Livery Award for General Learning for Employability and Personal Development. Cavan was awarded a certificate and a cheque for £250 from the Worshipful Company of Environmental Cleaners, aboard the HQS Wellington on the River Thames, London. Cavan achieved a City and Guilds Medal for Excellence earlier this year for his hard work and commitment whilst on Foundation Learning. Following this achievement, Cavan was nominated by City and Guilds for the Livery Award and was successful. Cavan is now continuing his Apprenticeship at GM Fitted Furniture Accrington. Autumn 2012 training times page 5 | Summer2012 | | training times apprenticeship success Lucianne continued to improve her skills and knowledge across the traditional and modern upholstery disciplines, benefitting from the excellent one-to-one training and support during her time at Ossett Upholstery. Having gained a sound understanding of the requirements for both modern and traditional furniture, assessing restoration, cutting, sewing and upholstery methods and techniques, Lucianne decided to make the brave leap and set up her very own re-upholstery business in March of this year. Lucianne said, “My favourite type of work is antique re-upholstery and restoration. It’s nice to take an old chair and make it look new again.” Four months in, Lucianne is making very good progress. She has links with Apprentice to two York based designers and has various orders in place until the end of September. She has one or two craft shows booked in over the summer around the Emley and Penistone areas of West Yorkshire which will help to Business Owner get her established in the local area. From her Training Officer, Graham Cornwell’s, point of view, Lucianne is an outstanding example of what can be achieved through the National Lucianne Hinch is an outstanding young lady who has benefitted Vocational Apprenticeship programme. Lucianne should be promoted as greatly from completing her full Apprenticeship with NLTG. an exemplar case study to other learners who are on their own journey. She She completed her Upholstery and Soft Furnishings level has been and remains an inspiration to Graham, clearly demonstrating the 2 Apprenticeship in 2009 then progressed on to a Level 3 importance of the role of the Training Officer in helping to guide and motivate Apprenticeship, completing in 2011. During this time she achieved young people in industry today. the Regional Apprentice of the Year 2009, for West Yorkshire and Humberside, came runner up in the National Apprentice of the Year Best wishes for the future Lucianne! 2009 and finally achieved a City & Guilds Gold Medal in 2010. Graham Cornwell - NLTG Training Officer Continental Installations Limited The company Business Development Manager, John Thompson, said, “ We trialled the Apprenticeships with the three learners to see how it suited us. We were very happy with the services that North Lancs provided and at the teaching and learning provided by Roy; Pictured are three learners from Continental installations who recently our employees have gained knowledge and new skills which will help achieved their Fabrication Apprenticeships with North Lancs Training them and us in the future. Since then, we have also enrolled more Group’s Training Officer, Roy Pusey. Les Threlfall and Oliver Greenoff apprentices onto the scheme and look forward to keeping a long completed their level 2 Intermediate Adult Apprenticeships whilst running relationship with Roy and North Lancs.” Patrick Murphy completed his level 3 Advanced Adult Apprenticeship. All three are pictured with their GQA certificates. NLTG Training Officer - Roy Pusey page 6 | Autumn 2012 | training times apprenticeship success Sarah Woodward announced as one of 30 young manufacturing stars to challenge outdated opinions and transform the effective and the end result was that Sarah, image of modern manufacturing. She will have a as well as producing an excellent portfolio and special role in engaging with other young people, achieving her NVQ well ahead of schedule, was to ensure that the next generation is aware of the able to develop the warehouse layout to make it a great jobs and careers in the industry. more efficient and organised work area. Business Minister, Mark Prisk, said, “There’s Sarah continually developed her knowledge and a huge range of different job opportunities in skills through internal and external courses and modern manufacturing, in design, in engineering then became the warehouse supervisor. She has Sarah Woodward, Print Manager at The and in production. We need more talented, successfully trained up staff to carry out their Paper Cup Company in Lancashire has been enthusiastic people to fill these roles and we warehouse duties to the set standards that she announced as one of thirty young rising stars of hope that the ‘30 Under 30’ will inspire the next has introduced and started the Team Leading the manufacturing world by Business Minister, generation to consider a career in manufacturing.” qualification to reflect her new role. Mark Prisk. Sarah’s Training Officer, Steve Kelly, said, “I first Again, Sarah completed her course in the The Make It in Great Britain ‘30 Under 30’ met Sarah when she was put forward for the required timescale, meeting all required targets come from all walks of manufacturing and were NVQ Level 2 Apprenticeship in Warehousing. and deadlines for work. As part of the company selected by a panel of expert judges. As well as Sarah had completed a Public Services course expansion, Sarah has now taken on a new role as Sarah, who is the Print Manager at The Paper at college but couldn’t join the forces and Print Manager, ensuring that customer orders are Cup Company, they include young talent from started work at The Paper Cup Company as a dealt with effectively and efficiently. Again, as part companies such as Pendennis Shipyard and warehouse assistant. Sarah explained that she of this new work role, Sarah is now progressing GlaxoSmithKline as well as SMEs including The had only just started working in the warehouse onto the Management qualification to help her Paper Cup Company and Vantage Power. and would like to learn more about it. development. Sarah was selected for being a true high-flyer, As the course progressed, Sarah quickly Sarah is an ideal candidate for this initiative due to standing out from her peers and demonstrating developed her skills and knowledge of warehouse her positive attitude to work and the experiences passion, enthusiasm and ambition in her role. operations, identifying possible evidence and that she has had in her progression at The Paper completing the work required within the agreed Cup Company”. Sarah will now go on to act as an ambassador for timescales. Sarah was also using the course to the Make it in Great Britain campaign, which aims help her re-organise the warehouse to be more NLTG Training Officer - Steve Kelly Case Study - Annette Bennett of Blackburn with Darwen Borough Council Children’s Services Annette was born in 1965. She is a very family orientated person who During the course of her training, Annette suffered a setback with health lives for her children and grandchildren. She was diagnosed in 2006 with and needed further treatment to combat lymphodema. She was put on breast cancer and needed to have a mastectomy. She endured 6 cycles of long term absence but I kept in touch with her throughout. When she chemotherapy and radiotherapy. In 2007 she had breast reconstruction. returned to work she rang me and asked if we could continue. I saw her every 2 weeks until she finished on the 31st March 2012 within her time Throughout her ordeal she remained very positive and it was with this allowed. in mind that she decided to do her Apprenticeship in Administration, in August 2010. Her daughter, Kerry, was already completing a course with I asked Annette what she had got out of doing the course and she said us and encouraged her mum to do it. On my (Barbara Croft, Training that her confidence had increased to the stage where she is now applying Officer) first visit I realised that Annette was a very nervous person who for a higher position at work. She also said her maths skills had improved needed to build up her confidence after everything she had been through. although she still doesn’t like it! We soon built up a really good relationship and Annette started to relax Barbara Croft - NLTG Training Ofﬁcer with me. We chatted about our families and showed photos. She produced Sandra Kay - Skills for Life Trainer some good work for her NVQ but needed support to complete her key skills and technical certificates. page 7 | Autumn 2012 | training times apprenticeship success Jessica Knowles JMP Foods I am responsible for taking food orders from businesses to be distributed by ourselves. I deal with orders, problems and complaints from our customers. I also update our order processing. I work with a small team of 6 people in the ofﬁce and liaise with the drivers to arrange deliveries, making sure that the orders are processed on time to ensure efﬁcient delivery of our products. I send out invoices and chase payments and orders. I have completed an Advanced long time since I had used some maths skills still working at JMP on a part time basis Apprenticeship in Business and and I was a bit nervous about this but I also and again it has helped me to improve my Administration, this was my second knew it would help me considerably. skills by encouraging me to think about qualification as I had completed an During the process of the Apprenticeship the policies and procedures I must adhere Apprenticeship in Customer Service which I had two children resulting in me going to and how I can improve the customers’ I really enjoyed doing and benefitted on a break in learning twice! I did not give experience through my actions. I can use me greatly. It helped me to understand up though as I knew it was something percentages to work out discounts for how important my role is in ensuring we that would benefit me in the future. I also bulk orders and special offers and also maintain a good reputation and provide took over the local fish and chip shop and calculate with decimals much better now. efficient customer service. I wanted to do restaurant with my husband which resulted Overall I feel that I have benefitted a lot from the Advanced Apprenticeship in Business in me going part time at JMP Foods. my Apprenticeships and it helped me to Administration to help me to develop Throughout all of this I was determined to realise our family dream of owning our own my skills and knowledge of working in a continue with my qualification and managed business. business environment. This has helped me to fit it around having 2 young children and to realise the importance of targets and helping to run the new business as well as At times I wondered if I would ever get it deadlines and I always make sure that the working at JMP. all completed but with the help of everyone orders are processed on time and that at North Lancs Training Group including communication is the key! If I don’t give At first I struggled with the maths side of my Training Officer, Lindsay Morris, and my vital information to the delivery drivers and the qualification and worked hard with my Skills for Life Trainer, Gemma Wellings, along packers then it will result in a lot of wasted Training Officer, Lindsey Morris and Skills for with my own personal determination, I did it. time and effort by everyone involved. I feel Life Trainer, Gemma Wellings, to build my There were times when the children were ill I have raised my awareness of Health and skills. I was determined to pass! I arranged etc that I had to cancel an appointment but I Safety during this course as I covered this extra visits to help and when I passed I was always made sure I arranged another one as unit; I was able to identify potential hazards ecstatic. soon as I could to carry on. in the office and advise others of areas to help improve. The skills I have learned I have been able to I am so proud of my achievements and my put to good use when running our business. confidence in myself and my abilities have When I started my apprenticeship I was It has helped me to understand about grown considerably. working full time at JMP Foods. It was Health and Safety, good customer service, explained to me that I needed extra support building reputations and most of all using my NLTG Skills for Life Trainer - Gemma Wellings for my maths and I had a Skills for Life maths skills to help with balancing takings NLTG Training Officer - Lindsey Morris Trainer to help me with this. It had been a and dealing with customer payments. I am Want more information on Apprenticeships or NLTG’s services? Contact our Recruitment Team now on 01254 395355 visit our website www.nltg.co.uk or email email@example.com Autumn 2012 training times page 8 | Summer2012 | | training times B e par t of e par B PPRENTICESHIP SC HEME THE GUILD A T apprenticeship success/preston guild THE GUILD APPREN Learner: Matthew Smithson l Age: 25 l Because of his new found confidence, Matthew was Qualification: Performing Manufacturing Operations l asked to help set up the new spray area at Tyson’s. To Company: Tyson Lighting help him learn more about the requirements, he came l l Training Officer: Stephen Kelly to visit the NLTG CoVE centre to get a better insight l into how the area should be set up and has taken this l Matthew has not achieved or attempted an academic qualification information back to his workplace so he can make the since leaving school due to problems with his low self-confidence necessary adjustments there. and dyslexia but since starting the Apprenticeship, and receiving help and support from both his Training Officer, Steve Kelly and When Matthew left school, he wanted to go to college to Skills for Life Trainer, Sue Peet, he has really started to develop instudy engineering but when he mentioned his dyslexia his work, English/maths skills and in his own self-confidence and at the course interview he was told that he wouldn’t abilities. be able to do the work, so there was no point in doing the course! Matthew has struggled with form filling and Matthew is well regarded at Tyson Lighting having worked there for paperwork in previous jobs and relied on people to do several years in the final assembly and testing side of the business. that for him. Since starting his Apprenticeship, he has He has recently helped them to set up their new spray and finishing have been raising Sue Peet dyslexia from Plumbs Furniture, units for customers. been receiving help with his Furniture, a long established Preston f area to allow them to produce bespoke lightinga long established Preston family firm, Plumbs to complete the paperwork (SfL Trainer); he is now able awareness of the above event by introducing the Guild awareness of the above event by int on his own, which has increased his self-confidence. Apprenticeship of the process and Matthew has an excellent working knowledge Scheme, in partnership with North Lancs Training Group. Apprenticeship Scheme, Everyone at Tyson Lighting asks him about his in partnership with Apprentices recruited in Preston in what the customer wants but, due to confidence issues, was never 2012 are being recognised as Preston Apprentices recruited in progress Apprenticeship and they are very proud of the Preston in 2012 are able to get fully involvedGuild Apprentices to mark this occasion. As your company have recruited an in the workplace. However, since he has he has made. Guild Apprentices to mark this occasion. As yo apprentice, we are inviting Matthew been receiving help and support via his Apprenticeship, your company and your apprentice to take part in has become more involved with the process and now has the apprentice, we are Stephen Kelly - NLTG Training Officer inviting your company and y the Preston Guild Apprenticeship Scheme. the Preston Guild Apprentices confidence to talk to people more than he ever used to. Sue Peet - Skills for Life Trainer If you would like to be part of the legacy please contact Pat Atkinson onto be part of the legacy plea If you would like 01254 395355. Details of the presentation evening will then be given. Details of the presentation 01254 395355. Preston Guild Be par t of it IP SCHEME THE GU ILvacanciesRENTICESH for D APP but several were History of Preston Guild 12 companies placed multiple positions which resulted in 26 apprentices starting their Apprenticeship. An excellent presentation evening Preston Guild has its roots ﬁrmly based in was arranged for the apprentices by Plumbs, this was promoting trade and commerce and is a tradition held at Preston Guild Hall where the mayor presented over 800 years old. The holding of the Guild, once each apprentice with a certificate. Also a lovely buffet was every 20 years since 1542, was a major event and l organised and supplied by Plumbs for the event. We all think l the cause of much celebration across the city. you will agree that this whole event has been a resounding l success. Plumbs Furniture, a long established Preston family firm, l l planned to raise awareness of the Guild event. The company l requested NLTG Recruitment Team be involved with their plans right at the beginning by attending a breakfast meeting Plumbs said - l held at the Barton Grange Hotel where we were given the “The Guild Apprenticeship Scheme will help not opportunity to give a presentation to invited companies. We were able to inform them of the benefits of placing a vacancy only strengthen our businesses but will also create with NLTG and employing apprentices in the occupations new jobs in the city. Preston Guild’s foundations are we specialise in whilst promoting the Preston Guild within the trade and industry of Preston. This initiative Apprenticeship Scheme. links directly with the history of the Guild, the future of Plumbs Furniture, a and above event by introducing the Guild raising established Preston family firm, have been our apprentices longthethe businesses they work for, for awareness of Plumbs were keen to ensure we encouraged more companies to become involved, so a mail shot was next 20 years.” theApprenticeship Scheme, in partnership with North Lancs Training Group. Apprentices recruited in Preston in 2012 are being recognised as Preston prepared and sent to companies across the Preston area. Guild Apprentices to mark this occasion. As your company have recruited an The Recruitment Team then joined forces with NLTG Sales apprentice, we take this opportunity to thank Sarah, take part Again, can we are inviting your company and your apprentice toRachael in Department to follow up with further information and and Alan from Plumbs, for inviting NLTG to help with their the Preston Guild Apprenticeship Scheme. encourage vacancies to be placed. initiative. We all wish the Preston Guild apprentices every page please contact Pat Atkinson on If you would like to be part of the legacy 9 | Autumn 2012 | training times 01254 395355. Details of the presentation evening will then be given. Ofsted inspection NLTG are not only ‘2 Good’ again but are Outstanding for Foundation Learning As a Government funded training The full copy of NLTG’s inspection report is available via www.ofsted.gov.uk/ provider, NLTG are subjected to inspection-reports or via www.nltg.co.uk/publications periodic Ofsted inspections against a document entitled the Common Below we have summarised the findings detailed in their report: Inspection Framework. The frequency of inspections is determined via an Area Grade Description of Grade Ofsted risk assessment process but as it was 2006 when we were last Overall Effectiveness 2 Good inspected, and 6 years is the maximum duration between inspections, we were Capacity to Improve 2 Good on tenterhooks this year awaiting the Outcomes for Learners 2 Good phone call giving us three week notice of the forthcoming inspection. Quality of Provision 2 Good Our inspection subsequently took place Leadership and Management 2 Good between the 23rd and 27th July 2012 Engineering and Manufacturing and involved 8 inspectors carrying Technologies (i.e. Furniture, 2 Good out group and individual interviews, Glass, Performing Manufacturing telephone calls and emails to gain the Operations and Food Manufacture) views of learners and employers. They also looked at questionnaires that Catering and Hospitality` 2 Good learners and employers had recently Preparation for Life completed. They observed learning (i.e. Foundation Learning) 1 Outstanding sessions, assessments and progress Business Administration reviews and Inspectors collected and Law (i.e. Business evidence from programmes in each Administration, Customer 2 Good of the occupational areas that we Service, Team Leading and provide. The inspection also took into Management) account our own assessment of our provision, comments from the funding bodies (e.g. the Skills Funding Agency and Education Funding Agency), the previous 2006 government inspection • NLTG is a good provider. Achievements of learners on foundation report (in which we achieved grade and workplace learning programmes are outstanding. NLTG has 2s, Good, across the board), reports demonstrated year-on-year improvements in success rates on from the Ofsted’s quality-monitoring Apprenticeship programmes inspection and data on learners and our achievement over the 6 years since • NLTG make an excellent contribution to the community through a our previous inspection. wide range of volunteering and charitable work. page 10 | Autumn 2012 | training times • Individually planned programmes, and • The promotion and monitoring of highly flexible arrangements for training equality and diversity is good. and assessment, meet the needs of learners and their employers extremely • NLTG uses its available resources well. particularly well to secure outstanding value for money. • Partnership work is outstanding. NLTG is an influential partner in developing a local What do NLTG do next? improvement strategy. NLTG’s excellent We compile an action plan to partnership working with employers ensure the strengths and areas strongly supports learners throughout for improvement identified in the their training. The positive relationship inspection report are addressed. NLTG have with local councils is very effective in developing innovative projects We prepare for the fact that our next to benefit young people. Very effective inspection will be sometime within the partnerships with local schools and next 6 years (with only 2 working days community groups successfully promote notice period in future), remembering the availability of training and employment that whatever we do today will opportunities. NLTG is committed to influence the next inspection findings. providing opportunities for employees in specialist vocational areas and there is a We continue with our existing ethos very strong focus on meeting the needs of of continuous improvement and of the most vulnerable people. listening and meeting the needs of the learners, employers and funding • Pastoral support for learners is bodies. outstanding. Personal support is exceptional and staff go the extra mile What Ofsted say NLTG need to to support learners, many of whom have do to improve further. significant and diverse needs. Impartial • Provide more challenging advice and guidance enables learners to improvement targets to further make informed choices about their next improve success rates. steps. • Further develop trainers’ • The range of programmes is highly understanding of safeguarding relevant to learners’ employment and and how it relates to apprentices career goals. in the workplace to enable them to • Effective development of learners’ develop apprentices’ understanding literacy and numeracy skills significantly and knowledge through good contributes to the attainment of learners’ professional discussion techniques. learning goals and qualifications. • Improve the rigour of the internal • Foundation Learning learners increase observation process and ensure their employability skills significantly. a greater focus on what progress Assessment is timely, thorough and and learning has occurred in the arranged flexibly to meet the needs of session. Use the evidence from learners and employers. observations to ensure that all trainers have clear action points • Senior Managers and the Board of to improve and drive forward the Directors provide very effective leadership quality and pace of learning and to bring about sustained company growth raise success rates. and improvements. Staff are highly effective and motivated. Continued... page 11 | Autumn 2012 | training times Ofsted inspection Summary of the views of • the amount of resources to help with users as conﬁrmed by answering questions from unit booklets inspectors • the number of opportunities to What learners like: meet other learners on the same Apprenticeship programme. • the trainers’ availability and approachability Summary of the views of employers as conﬁrmed by inspectors • the good opportunities to develop a range of skills, What employers like: including writing skills • the very good partnership working with • the use of voice recorders to NLTG record portfolio evidence as it saves time • the excellent service NLTG provides for employees and employers • the support and help given which makes learners feel • the excellent communication and confident in their employment flexible approach of NLTG staff to meet and helps them achieve their employers’ and learners’ needs potential • the high standard of training NLTG • the enjoyable and interesting provide learning sessions • the fantastic professional support that • the atmosphere at NLTG which is given to learners by NLTG staff provides a good environment in • the effective support given by NLTG to which to learn employers, especially during business • building up credits towards a difficulties place at university • the positive benefits and improved • the excellent resources. employee skills as a direct result of training What learners would like to see improved: • the training that broadens the outlook and raises the confidence of learners. • the number of trainer visits which are cancelled and What employers would like to see rearranged improved: • the large amount of paperwork • the supply of a replacement trainer on Apprenticeships by using when the usual trainer is absent from technology more to record work evidence • the opportunity to attend a twice-yearly • the amount of resources and employers’ forum National Vocational Qualification • the terminology and jargon used in (NVQ) specialised units questions for the NVQ. available to Information and Communication Technology learners page 12 | Autumn 2012 | training times outward bound presentation HAYLEY WRITE UP Loch Eil Outward Bound Fort William - Scotland On 14th May 2012, 12 learners and 2 NLTG staff arrived at Preston managed to have a cosy night’s sleep in their station ready to embark upon a week of fun filled activities at tent. Loch Eil Outward Bound Centre. The train journey took 6 hours but everyone was entertained playing cards, telling stories and The next morning, following breakfast, admiring the incredible scenery. we made our way back to the minibus. Thankfully, Martin took us an easier Upon arrival at Loch Eil we met Martin, our instructor for the week. route on the way back and we made He asked us to change into shorts and a T-shirt for a very icy dip in it back in 3 hours. On our return to the lake. The rest of the evening was spent planning the activities the centre, we cleaned down all the for the week, setting rules and discussing expectations. equipment then had a well-earned shower and some lunch. Following this, Day 2 started with an eventful morning of abseiling and rock Martin decided that there was no time for climbing. The whole team worked really well together to create resting and all the learners participated in a secure rope for everyone to abseil down. In the afternoon we an activity called Jacob’s ladder. The objective had the opportunity to gorge walk. All the learners got involved; was to work in teams to reach the top of a ladder; jumping off very high rocks into deep icy water. Tuesday evening with each rung being spaced between 4ft and 6ft apart. Thursday was spent preparing our rucksacks for the next day’s expedition. evening, the team reflected upon the week and discussed what The rucksacks were very heavy, weighing 15 kilos in total, and they had learnt. All the learners said that they had learnt about were filled with pans, camping stoves, sleeping bags and roll mats, the environment and realised they had strengths that they were amongst other things. unaware of. After a good night’s rest, the team set off on a gruelling 6 hour walk On Friday morning the team were due to head home but Martin over mountains to reach our camping destination. The scenery managed to squeeze in another activity. The learners participated along the journey was stunning and although the learners found in an activity called crate stack; with the objective being to work some of the walk very challenging, it was definitely worth the in pairs and see who could create the highest stack. Following effort. We finally arrived at our destination and set up camp. The this we made our way over to the train station for our long journey learners caught some fresh mussels which we cooked on an open home. On the journey back the learners were very sad to be fire in the bothy. This was followed with hot chocolate and telling leaving and discussed how much they had enjoyed the week. stories around the fire. Although it was a wet rainy night, everyone Autumn 2012 training times page 13 | Summer2012 | | training times Queen’s visit On Wednesday 16th May, Her Band and three cartoon characters for Majesty the Queen and His Royal the children. Highness The Duke of Edinburgh visited Accrington to celebrate As the Queen and Duke arrived the her Diamond Jubilee Tour, her excitement grew; people were waving 60th year on the throne. flags, cheering and singing. Their driver stopped just in front of us and the NLTG learners and staff left early to get Queen was greeted by the Mayors of front row viewing, joining the crowds Lancashire and Cumbria, guards and that flocked the streets of Accrington the army. Inside the Market Hall, the awaiting the royal couple’s arrival. NLTG Queen unveiled a coat of arms and, with provided pizza and drinks from Quattros the Duke of Edinburgh, spoke to the for the learners. Whilst waiting, we market stall holders. They made their were interviewed by Radio Lancashire way to the balcony of the Town Hall, and the BBC and had pictures taken speaking to the crowds and accepting for the Lancashire Evening Telegraph. flowers. It was a really memorable and Entertainment before the Queen’s arrival enjoyable day which was appreciated was provided by the Accrington Pipe by everyone. page 14 | Autumn 2012 | training times young apprentice dinner Young Apprentice Dinner Students, employers and staff celebrated the completion of another successful year at the Young Apprenticeship End of Year Dinner held at North Lancs Training Group’s Vocational Centre of Excellence, the Old Bakery, in Accrington on Tuesday 26th June 2012. The event was devised, prepared, cooked and served by the Young Apprentices themselves which showcased the student’s skills to company sponsors, school staff and the student’s parents and families. The dinner was the culmination of two years hard work for the Young Apprentices which had seen the students achieve over 50 days work placement, ranging from children’s activity centres to Michelin star restaurants, and achieve a Level 2 qualification in Hospitality Services and Food Safety in Catering. After the meal, Jim Harkness MBE, Managing Director of North Lancs Training Group, thanked all the students and staff for their dedication and hard work over the past two years and for the high standard of food and service at the dinner. Mr. Harkness handed out certificates to the students and praised them all for their marvellous achievement. The evening was a fantastic success and enabled all the students involved an opportunity to demonstrate the skills they had developed over the two years. Hospitality Training Officers involved:- Heidi Pearce and Jason Slater. page 15 | Autumn 2012 | training times foundation learning Case Case Study – Study - Elizabeth O’Callaghan Thomas Libby started the Foundation Learning programme at the beginning of February 2012. She was interested in the Hairdressing qualification she could work towards on programme but was unsure what type of career she was interested in. Floyd Libby had 100% attendance since starting on the programme and completed all work set. From the start key workers commented on her ability and motivation whilst in sessions. Thomas started the Foundation Learning programme in August 2011 to gain support During 1:1 sessions and reviews we discussed all the qualifications she would work towards to achieve an Apprenticeship. and for her to start researching different careers she maybe interested in. Libby has Level Whilst at school, Thomas was easily 2 ICT qualification from school and is extremely confident working with people she doesn’t distracted and didn’t always work to his full know. potential. Thomas has had excellent attendance whilst on the programme and worked hard in all sessions. He was determined to complete a work placement and gain an Apprenticeship at the end of his programme. After a lot of career research, Thomas decided that he would like to work in a warehousing/ manufacturing environment. After working hard, Thomas achieved the Edexcel BTEC Award and Certificate in Libby took part in the National Apprenticeship Week visiting training officers ‘Have a go’ Workskills, City and Guilds Employability activities. Whilst finding out about the Recruitment department at NLTG she was made aware and Personal Development Award and of what a Business Administration apprenticeship consists of and how we have had members Certificate, Award in Customer Service, of staff complete the FL programme and progress to a work placement with NLTG which has BTEC Award in Sport and Active Leisure, resulted in being taken on as an apprentice. After the event Libby asked if she could focus Award in Creative Techniques in Upholstery and Functional Skills Maths. on working towards gaining a work placement with NLTG as she was impressed with the Thomas completed an 8 week placement apprentices. at Current Care Limited where he demonstrated commitment and Luckily a work placement became available for an FL learner to assist on reception at head professionalism. He gained an excellent office leading to a possible progression being taken on as an apprentice. Libby was put reference from the employer who stated forward straight away and informed of the opportunity. She stopped shopping and came that if they had a position available they straight to the centre and spent all afternoon researching NLTG and preparing for the interview would definitely employ Thomas. Whilst on placement, Thomas learned about the setup for the position. She was accepted and started the placement the following week. of a warehouse, how to use manual handling and the importance of checking stock. Several comments from staff at NLTG have been extremely positive and Libby is enjoying the placement. On her second day she asked if she could start answering the telephone After completing his placement, Thomas was and transferring calls which she has done in a professional manner. Libby is finishing her put forward for an Apprenticeship interview qualifications on FL whilst in placement and evidence from her placement is being used to at Assured Performance Group in Blackburn help her complete the programme. where he has gained the position of Apprentice Manufacturing Assistant through North Lancs Training Group. Update: Libby has now been permanently employed by NLTG as an Apprentice Administration Assistant. Well done Libby! Foundation Learning Key Worker - Victoria Ferguson Foundation Learning Key Worker - Jess Ross For more information on our Foundation Learning Programme contact NLTG on 01254 392385 Summer 2012 training times page 16 | Autumn 2012 | | training times skills for life Hazeldene Foods Back in May 2012, Hazeldene During the day, employees were Foods Ltd invited NLTG encouraged to complete quick into the company to tasks to get them thinking about promote maths and English their own skills and to see what qualiﬁcations during Adult would be involved in the course. Learners’ Week. Adult Prizes were available and the tasks Learners’ Week is an annual proved very popular – particularly event designed to inspire the Hazendene anagram challenge people to discover how which really got people talking and learning can change their working together. The anagram lives. ‘red lasagne’ proved particularly difficult with only a few employees Hazeldene Foods Ltd is a Wigan correctly working out that this was based company who supply ‘green salad’. salad products to the retail Hazeldene Anagram Challenge The day was a huge success with fifteen sector. Hazeldene and NLTG have employees expressing an interest. They have successfully worked together for cult tee now started their new qualifications. a number of years now and many ya elf employees have already gained We hope to continue working with Hazeldene qualifications in both maths and long into the future. crib gee English. Adult Learners’ Week was Why not try a sample of the quick tasks the a great opportunity to promote employees completed on the day: ma toot these qualifications to more employees. NLTG Skills for Life Trainer - Charlotte Turton Working with Atrium Legal Services NLTG were approached by Mike Skarratt, of Atrium Legal Services Ltd, Rawtenstall, asking well together, individually and in pairs. Each group was enthusiastic and quite competitive What Atrium said... if there was any training that we could offer when it came to completing quizzes and We view the literacy course as a vital part of their employees that would help them improve puzzles to illustrate their competence. our staff development programme – as the their writing skills. If any of the learners didn’t feel comfortable article says: we need our staff to complete working within a group environment, one to one documents in a way which meets the The main function of the company is to take sessions were arranged. requirements of some of the country’s leading details from clients (over the telephone), transcribe these details and forward them to At the end of the course everyone was keen to solicitors. The course has increased the ability various legal departments. It is essential that take the final assessment. Each of the learners (AND confidence) of all who took part. It has these transcripts are 100% accurate. There is achieved their goals and were awarded with been really well received by our staff and their no room for misinterpretation. Adult Literacy qualifications. comments have included; As our SfL team are specialists in maths and Mike was pleased with the results and “I can’t thank you, the company and Barbara English, we were confident we could help with confirmed the level of document writing has enough for the help and support you have this request. improved. He has received positive feedback given” from all those involved in the courses and After a meeting with Mike to ascertain the looks forward to working with NLTG on future “The course has definitely improved my company’s precise needs, we were able projects. punctuation and grammar” to compile a course that would satisfy the company’s needs and increase their employees’ NLTG Skills for Life Trainer - Barbara Wild confidence when writing formal documents. “The course has improved my ability to write up claims and also to phrase things properly The course was to run over nine sessions. After on the phone” initial assessment we discovered that there were two different levels of competence. We ran We recently achieved the Investors in People two courses, one for learners working towards Gold Standard and the assessor specifically Adult Literacy Level 1 and another for learners mentioned the Literacy project as a strength of working towards Adult Literacy Level 2. Each our company. course was well attended. The learners worked Summer 2012 training times page 17 | Autumn 2012 | | training times legislation update legislation updates framework that the apprentice will be doing, this agreement National Minimum Wage will be enough under legislation to stop any breach of contract claims as the ‘contract of apprenticeship’ will become a ‘contract of service’ thus termination of the apprenticeship for conduct, From 1 October 2012, only two of the four capability etc will not give rise to breach of contract claims, so rates of the National Minimum Wage will long as the employer still follows a fair dismissal process. increase, and are as follows: Also section 32-36 of the said act stipulates that all apprentices • 16-17 year olds will remain at £3.68 per hour. must have an apprenticeship agreement at the start of their • 18-20 year olds will remain at £4.98 per hour qualification. • 21 year olds and over will rise from £6.08 to £6.19 per hour. • the training rate for apprentices will rise from £2.60 to £2.65 All employers are given a employer handbook when an per hour apprentice is signed on, along with a CD which has sample News on Change to policies on it, and that includes a generic template, which can be Apprenticeship Legislation adapted to each company and apprentice, of ‘written statement of employment particulars’ which would fulfil the requirements of Legislation affecting employing apprentices changed on 6th April the legislation. 2012 with regard to dismissal and breach of contract. The problem Historically, apprenticeships have involved greater responsibilities (and greater liabilities) for employers than ordinary contracts of employment. The most significant disadvantage, from the employer’s perspective, was that there was only a limited right of dismissal during the apprenticeship. An apprenticeship was for a fixed term which could not be terminated early and premature termination of a traditional contract of apprenticeship could therefore give rise to a breach of contract claim for compensation for loss of wages for the balance of the period of the apprenticeship. Therefore an apprentice was taken on under what is called a ‘contract of apprenticeship’ which is basically a contract to ‘serve and learn’. What has changed? The Government recognised that employers were being sued for breach of contract when a ‘bad’ apprentice was dismissed due to conduct, performance etc, due to the ‘contract of apprenticeship’ but have now changed that under ‘The Apprenticeships (Form of Holiday Pay and Sickness Apprenticeship Agreement) Regulations 2012. Now under section Absence: Finally! 35 of the Act, as long as employers give out basic terms of In the latest long running saga over holiday pay and sickness employment, i.e. written statement of particulars of employment absence, another intriguing outcome came out from the Court of (most people refer to this as contracts), and stipulating what Appeal regarding holiday pay and sickness absence which, by skill, trade or occupation linked to a relevant recognised English the way, has been going on since 2005! page 18 | Autumn 2012 | training times As you are aware, you cannot be sick and be on annual employment terminates. On termination, they have a right to be leave at the same time. Recent court decisions have already paid in respect of any accrued but untaken statutory annual leave. indicated that if you are sick you cannot take annual leave and that includes employees working for firms that close for annual Decision shutdowns. In that scenario, the employee is paid statutory sick The Court of Appeal conducted a thorough analysis of the pay during the annual shutdown and is then allowed to take their legislation and previous decisions in relation to sickness absence holidays on return or at a later date. If there were no shutdowns and accrued statutory annual leave. This included the key European and the employee stayed on sick, they would then take them on Court of Justice decisions, some of which were decided after the return. But what if they were on sick all year, do they lose them or original Employment Tribunal hearing. are they allowed to carry them over to the next holiday year? The Court of Appeal found in favour of the employee in this case, This has been a burning debate for years as employment setting out that the ‘use it or lose it’ principle does not apply where tribunals, employment appeal tribunals, European Court of an employee is absent through sickness. The Court of Appeal Justice, have all contradicted themselves over judgements. But indicated that there is nothing in the European Working Time has a recent Court of appeal judgement finally laid this to bed? Directive requiring a sick employee to request holiday if they are Let’s have a look. absent due to illness. Verdict The Court of Appeal found that the Working Time Regulations 1998 The Court of Appeal delivered a verdict on 25th July 2012 in NHS must be interpreted to provide for an employee, absent through Leeds v Larner which will have ramifications for employers in sickness, to automatically carry over accrued but untaken statutory relation to this issue. holiday and, if they do not subsequently take it, be paid for such holiday upon termination of their employment. The decision was based on the following: The facts of NHS v Larner were heard at the Employment Appeal Comment Tribunal in 2010 which found that an employee who is absent The outcome of this case does not make good reading for through sickness does not have to request to take holiday and employers and opens the door for employees to return from lengthy must be allowed to carry that holiday forwards to the next holiday periods of sickness absence, only to request significant periods year. Straight forward enough! of accrued but untaken leave. Additionally, if their employment is terminated, employers will be faced with a potentially large payment Then in lieu of such accrued but untaken holiday. A later Employment Appeal Tribunal decision of Fraser v Southwest London St George’s Mental Health, found that an *The decision makes it even more important for employers to be employee absent through sickness must either request to take pro-active about their absence management procedures. Every annual leave or request that the leave is carried over, otherwise effort should be made to return employees to the workplace as they lose their entitlement. Confused? soon as possible or, if a return is not possible, consider whether it is appropriate to take steps to terminate a sick employee’s Eventually employment*. Continued... The NHS Leeds v Larner case has now been heard by the Court of Appeal, following an appeal by NHS Leeds. The main point which the Court of Appeal was being asked to consider was whether the now so-called “use it or lose it” principle from the Fraser v Southwest London St George’s Mental Health, applied If you are a Group Member Company to employees absent through sickness. In other words, where and require more information an employee is absent through sickness, is the onus on the regarding Legislation contact employee to make a request that they take/carry forward leave or is the right automatic? Jimmy Ellis at NLTG on 01254 397119. The question becomes increasingly relevant to employers where an employee has been absent for a prolonged period and their page 19 | Autumn 2012 | training times safety matters Group Member Companies’ FAQs Window Q. Once you have received a grievance from an and door employee, your ﬁrst priority should be to apply manufacturer and follow your company grievance procedure. In most cases, this will require you to arrange ﬁned after worker killed a formal grievance hearing with them, although it may be appropriate to pursue an informal approach in order to come up with a resolution. A firm specialising in the manufacture of wooden doors A. If you adopt the formal approach, the employee should be invited, in and windows has been fined for safety failings after a writing, to a formal hearing as soon as possible and be given the right to be worker died. accompanied in line with the company policy (this should include the right to be accompanied by a work colleague or accredited trade union official). The The worker tried to remove a large board from the middle purpose of the hearing is for the grievance to be discussed in detail so that the of a pile stacked upright against a wall in the workshop. investigator can go away and carry out any necessary investigations before compiling a response to the grievance complaints. These investigations will The company’s usual system for doing this was for include talking to the employee mentioned in the grievance and any relevant one employee to stand in front of the stack, taking the witnesses, although the parties involved in investigation meetings are not weight of the unwanted boards on his hands, while a normally offered the right to be accompanied, unless this right is extended as fellow worker pulled out the chosen one from the side. normal practice or as part of any internal procedure. Any investigations should Unfortunately as the worker tried to support the weight occur in good time in an effort to provide an outcome to the grievance as soon of the leaning wooden panels they toppled over, crushing as is reasonably practicable. The grievance outcome should be confirmed in him and causing fatal head injuries. writing, giving details of whether the grievance is being upheld or not and any recommendations as a result of the process. The employee should then be The Health and Safety Executive (HSE) investigated the offered the opportunity to appeal the decision within a specific period of time. incident and found that the company did not have a safe Q. Does an employee, who has raised a complaint system of work for the storage or retrieval of boards. of bullying and harassment, have any right to see Storing the boards flat on the floor or using a simple the notes taken during investigatory interviews purpose-built racking system would have greatly reduced with witnesses? the risk of injury. The HSE inspector said, “This was a death waiting A. Your grievance process should be as open as possible and your to happen. Incidents such as this are still a common investigation process will be essential in deciding whether or not to uphold occurrence in the industry despite the existence of the grievance. Unlike a disciplinary hearing, there is no need to present the guidance from the HSE offering simple, inexpensive employee with the investigation notes or any other information upon which solutions for stacking wood safely. your decision is based. Instead, you would be expected to communicate with As a direct result of the company’s failure to provide safe the employee whether the grievance was valid or not and provide relevant storage for their everyday materials, a father and husband assurances that appropriate action has been or will be taken. has lost his life. There is no excuse for employers not ensuring that wood on their premises is properly stored, If the employee is dissatisfied with the outcome, he or she has the right to posing the most minimal risk to their staff.” appeal and, should the individual make a relevant request under the Data Protection principles, it would be appropriate at that point to provide access The company pleaded guilty to breaching section 2(1) of to the relevant documents, but you may need to retract any anonymous the Health and Safety at Work etc Act 1974 and was fined confidential information and you would only need to provide information which £26,000 and ordered to pay £9,000 in costs. relates to and identifies that individual. page 20 | Autumn 2012 | training times Company fined after worker’s fingertip is severed A Cardiff manufacturing the employee carrying out the drilling was called company has been ﬁned after away and Mr Thomas took over. It was during this time that his right glove became entangled in the a worker lost the tip of a ﬁnger drill bit, resulting in the loss of the top of his ring while using an unguarded drill. finger down to the first knuckle. Vaughan Thomas, 21, from Caerphilly, was HSE’s investigation revealed that Mr Thomas working at MIB Manufacturing Ltd’s factory on had not received any information, instructions Rising Sun Industrial Estate, Blaina, when the or training on using the drill and that it had been incident happened on 26 April 2011. unguarded at the time of the incident. Also, the The Health and Safety Executive (HSE) prosecuted operation of the drill had not been risk assessed the company, which produces light steel frames and there was no formal system in place for and panels for the building industry, after an checking the drill guard. investigation revealed it had failed to ensure its workers were protected from dangerous parts of MIB Manufacturing Ltd (now known as Blaina machinery. Manufacturing Ltd) of Rhymney River Bridge Road, Cardiff, today pleaded guilty to breaching Abergavenny Regulation 11(1) of the Provision and Use of Magistrates Work Equipment Regulations 1998 and was fined Court heard £15,000 and ordered to pay costs of £9,947. it was Mr The company was also ordered to pay £3,000 in Thomas’ first compensation to Mr Thomas. time working HSE inspector Hugh Emment said: at the Blaina factory and he “Serious incidents involving inadequately guarded had been sent drills are unfortunately too common. As this there to work incident illustrates, the wearing of gloves is often a on placing and significant factor as it greatly increases the risk of tightening bolts entanglement and serious injuries. and screwing Incidents like this often result in the injured boards onto person having to deal with significant long term steel panels. consequences for themselves and their families. However, the panels were Employers should ensure that machinery is suitably not yet ready and Mr Thomas was instead sent to and sufficiently assessed. This includes taking into help another employee who was drilling holes into account relevant guidance and standards so that steel frames. all necessary guarding and other risk reduction measures are in place as well as having systems to He was asked to help load and unload the steel ensure that controls provided are maintained.” and was given gloves to wear. During the morning, page 21 | Autumn 2012 | training times staff announcements Mr and Mrs Ross Jessica and Rob got married on Friday 4th May 2012 at St. Bartholomew’s Church in Great Harwood. The wedding breakfast and evening reception were held at Mytton Fold Hotel and Golf Complex where 90 day guests and 180 evening guests joined them to celebrate. Jessica and Rob have just enjoyed a fantastic honeymoon in Antigua, in the Caribbean. Jess is a Foundation Learning Keyworker at NLTG’s Old Bakery office in Accrington. Mr and Mrs Topselvi Ike and Hayley married on the 12th August 2012. The ceremony was held at the Inn on the Lake, Glenridding, Ullswater. We got married outside in the gazebo on the lake shore. We then had our day reception and followed that with a champagne cruise on a steam boat on the lake. Then we had our evening reception. Hayley is a Foundation Learning Keyworker at NLTG’s Blackpool office. Simon Clarke celebrates 25 years service at NLTG On 6th July 2012, Simon Clarke celebrated 25 years service with NLTG. Simon has developed from a ‘shy’ young man, who joined us as a Group Training Officer in 1987, into the solid, competent senior manager he is today. Simon is a most amenable member of staff who is invariably consistent and hard working. He is one of the core members of NLTG staff who has played a key part in helping to develop the group to its current status. Sincere thanks to Simon for all his hard work, commitment and ongoing contributions to the group. Happy Retirement Michael On the 14th May 2012 the team at NLTG were gathered to say farewell to Michael Hewitt. Michael has worked at NLTG for over 25 years as a Group Training Officer. Michael was presented with gifts and a cake on behalf of the team. All the best for the future Michael. Thank you Michael for your tremendous effort on behalf of NLTG, both Group Members and NLTG staff will miss you greatly.
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