TOURISM INDUSTRY

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        PROJECT REPORT



              ON



      SUMMER INTERNSHIP

FROM (01-06-2011 TO 31-07-2011)

COMPANY NAME: CLICK2TRAVEL.IN




 SUBMITTED BY: GAURAV KATHAIT

MBA (TOURISM AND HOSPITALITY)

         ROLL NO: A-23

        Section: RR1001

       REG NO: 11013600



SUBMITTED TO: Anjali Khanna(HOD)
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Table of content

   1.   Acknowledgement

   2.   Overview of India tourism industry.

   3.   Different sectors of tourism industry in India

   a.   Tourism and hospitality industry

   b.   Structure of the industry

   c.   Tourism policy

   d.   Other government initiatives

   4.   Future outlook

   a.   Medical tourism industry

   b.   Rural tourism industry

   c.   Eco tourism industry

   5.   Travel industry

   6.   Forms of travel

   7.   Tour operator

   8.   Inbound tour operator

   9.   Job of domestic tour operator

   10. Sources of income of a tour operator

   11. Outbound tour operator

   12. Check list for International Tourist

   a.   At the time of reservation

   b.   Visa

   c.   FOREX

   13. Corporate travel

   a.   Corporate travel check list

   14. MICE (Meetings, Incentives, Convocation and Events)
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   a.   Organizers check list

   b.   Meeting and Events check list

   15. Introduction to company

   16. Company’s profile

   17. The management

   18. Mission, Vision and Values

   19. Unique selling point

   20. Services

   21. Procedure for hotel reservation

   22. Research methodology

   a.   Objective

   b.   Scope of study

   c.   Facts and findings

   23. Frequently asked questions




ACKNOWLEDGEMENT

 First of fall I would like to thank the Director of Click2Travel.in for giving me the
opportunity to do my two-month project training in his esteemed organization. I am highly
obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I
express my thanks to all team members under whose able guidance and direction, I was
able to give shape to my training. Their constant review and excellent suggestions
throughout the project are highly commendable.
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Introduction to Indian tourism industry
Indian Tourism Industry is the major service industry in the country. The prime authority for
the development, management and promotion of tourism industry in India is the Ministry of
Tourism which also runs the Incredible India Campaign.


Overview of India Tourism Industry

      Tourism in India contributes around 6.23% of the national GDP and is responsible
for generating 8.78% of the overall employment in India.

     As of 2008, the Indian tourism industry generated about US$ 100 billion and
around US$ 275.5 billion of revenue is expected to be generated by 2018.

      The growth rate has been expected to be 9.45% annually.

      Figures of 2009 indicate that around 5.11 million foreign tourists visited India that
year, mostly coming from the USA and UK and domestic tourism touched high figures of
650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh
and Tamil Nadu.
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      Rajasthan, Tamil Nadu, Maharashtra, Delhi and Uttar Pradesh remain the favorite
destination among the tourists.

      The Ministry of Tourism formulates and regulates the national policies for the
promotion of the tourism sector. It collaborates with various Central agencies, State
Governments, Union Territories and thus promotional policies and programs for the
tourism sector are defined.




Different Sectors of Tourism Industry in India
the different sectors of the Indian Tourism Industry are enlisted below:

Tourism and Hospitality Industry

A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume
of foreign tourists and the overall revenue compared to the International Tourism Industry.
The World Travel and Tourism Council (WTTC) have counted India and China as among the
fastest growing tourism industries over the span of next 10-15 years. Indian hospitality
industry's excellent growth has been primarily due to the following reasons

      Strong GDP performance
      Developing stronger ties with nations all across the world
      Encouraging foreign investment

Structure of the Industry
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The hotel industry is an important division of the Tourism Industry. The Hotel sector has
registered a faster growth than the GDP since the last few years.

Tourism Policy
    The National Tourism Policy was prepared in the year 2002. It contains the following
      policies

      Target tourism as a major sector for economic growth
      Focus on domestic tourism
      Position India as a global brand for tourism
      Develop integrated tourism circuits
      Tourist friendly visa process
      Tax rates rationalization in the hospitality sector
      Immigration services

Other Government Initiatives

      31 villages have been recognized by the Ministry of Tourism, Government of India
to be developed as tourism hubs. The states of which the villages have been identified
are Himachal Pradesh, Gujarat, Maharashtra, Assam, Bihar, Karnataka, Madhya Pradesh,
Kerala, Orissa, Tamil Nadu, Sikkim, Rajasthan and West Bengal.




       Incredible India: Under this policy the Government carries out its promotional
activities through various marketing programs.




      Atethie devo bhava: (guests are equal to God) this policy by the Government
aims to make the common people aware who come in contact with the tourist.

Future Outlook
The hotel sector is expected to register a positive growth in the next few years. The
Government of India is expecting to generate Rs. 8,500 billion to GDP by 2020.

Medical Tourism Industry

This is one of the highly growing sectors of the Indian Tourism Industry. With years passing
by India is becoming a top priority for medical tourism, as it provides quality health
treatment at cheaper costs compared to the treatment costs in the USA and other
developed nations.

Advantages
India offers the following advantages when it comes to medical treatment and facilities:

      The treatment costs are comparatively 30% lower to that of Western countries
and also the cheapest in South-east Asia.
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       The medical staff, doctors etc have a good command over the English language
which makes it easier for the tourists to communicate with them
       Indian hospitals offer excellent medical facilities in cardiology, orthopedics, in
transplants, joint replacements, cosmetic treatments and many others.
       Full body pathology, comprehensive physical and gynecological examinations,
audiometric, spirometry, Chest X-ray, 12 lead ECG, 2D echo Color Doppler, gold
standard DXA bone densitometry, body fat analysis, coronary risk markers, cancer risk
markers, high strength MRI etc are some of the medical services offered in India.
       Infertility treatments cost almost 1/4th of that in the developed countries and
services include modern assisted reproductive techniques, such as IVF, and a full range
of Assisted Reproductive Technology (ART) services.

Future Estimates for the Medical Tourism Industry
This sector has immense potential and by 2012, a business of $2.3 billion has been
estimated to come up, as reported by the Confederation of Indian Industry (CII). The sector
is expected to generate an annual growth of 30%, which will, make it a Rs. 9,500-crore
industry by 2015.

Spiritual Tourism Industry
India has numerous spiritual destinations which makes India a hot spot for spiritual tourism
industry. Spiritual tours organized for the tourists all across the country give the tourists an
insight into the religiously rich culture of India.

Rural Tourism Industry
Rural tourism industry reflects the rural civilization and culture followed in rural India which
is rich in arts and crafts. This sector has got quite a high number of tourists specially those
who have an attraction for the rural ways of life. Even without any promotional programs for
developing rural tourism, innumerable tourists across the seas visit the villages in
Rajasthan, Gujarat and South India every year.

Alone from Rajasthan, handicraft exported amounted to about INR4 million in the year
2009. Tourism projects have been launched by the Union Tourism Ministry in collaboration
with the UNDP, which has given US$ 2.5 million for the project.

Eco-Tourism Industry

Eco- Tourism is a very responsible form of tourism which encourages sustaining ecological
balance and also leading to ecological development. It has the prime objective of promoting
tourism by maintaining the nature as it is and promoting the conservation of wildlife and
their habitats.
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Travel industry

The travel industry caters to recreational, leisure and business travelers.

The travel sector covers the following sectors

      Transportation services (Rail, Road, Ship, Airways)

      Hospitality services (including accommodation in hotels and resorts)

      Destination

Forms of travel

      Ship travel: Sea travel has largely been replaced by faster means of travel such as
       automobiles and airplanes. However it is still used for small trips and leisure cruises.

      Air Travel: It is the most popular form of international travel, due to its speed and
       coverage.

      Rail travel: the popular forms of rail travel include inter-city trains, transit trains and
       high speed long distance trains.

      Road travel: It is the most popular form of travel and includes various modes such as
       personal automobiles, buses and taxis.

Tour operator

A company that assembles the various elements of tours is known as a tour operator. The
elements of tours consist of,

      Travel (rail, road, sea, air).

      Accommodations along with meals if necessary.

      Travel services (transfer to and from the destination).

      Sightseeing.

Travel operators are mainly of two kinds that is

      Inbound tour operator (domestic tour operator)

      Outbound tour operator

Inbound tour operator

An inbound tour operator is simply a company that makes travel arrangements for arriving
tourist from other countries or tourist from within the country. These can include hotel
reservation, tours of the areas, airport transfer, meals etc.
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For example, let us say that you are a tour company that is located in India. You are an
inbound operator if you make arrangements for people who are arriving in India for a visit.

Job of domestic tour operator

      Identify itinerary (it include everything from sightseeing, accommodation, etc).

      Short listing of hotels according to the client requirement.

      Help in arranging transportation for the client (rail, road, sea, air).

Sources of income of a tour operator

      Service charge.

      Commission from sales (not much these days from airlines).

      Commission from hotels can vary according to the hotel policy.

      Commission from package tour holidays.

    Incentive packages. These are the tours booked by the companies for their
       employees through tour operator.

Outbound tour operator

An outbound tour operator is a company which makes travel arrangement for the people of
their country to some other country. These can include hotel reservation, tours of the areas,
airport transfer, meals etc.

For example let us say that you are a tour company that is located in India. You are an
outbound tour operator if you make arrangements for people who want to visit some other
country.

In outbound tours two or more tours operators are involved. That is to say that one tour
operator is of the company from where the tourist belongs and the other where the tourist
wants to visit.

Outbound Tour operator in India takes the requirement of a customer in detail , Such as the
Destination selection, Duration of Travel, Type of Accommodation, Interest, No of adults and
children traveling etc. and then makes a detailed itinerary. After this he coordinates with his
counterpart: The Agent at the destination and work out the cost inclusive of all the
necessary elements of the tour.

The tour operator of the destination country negotiates the rate with the hotel, travel
agency, etc on your behalf. After that he sends the package detail to you that is hotel cost,
transportation cost etc. then the Tour operator customize and pass on the package detail to
the client by adding up his margin in it.

Once the client has agreed for the package, The Outbound Agent in India confirms all the
arrangement of as per the itinerary with the destination tour operator.
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Work of a travel agent

      Give advice on destination.

      Make arrangements for transportation, hotel accommodation, car rentals, tours and
       recreation.

      Advice on weather conditions, restaurants, tourist attraction and recreation.

    Provide information on custom regulation, required papers (passports, visa and
       certificate of vaccination) and currency exchange rates to international travelers.

    To collect information on departure and arrival time, fares and hotels ratings and
       accommodations.
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Check list for international tourist

                        Operational Guidelines - International

                              At the time of reservations.

       Names given by client should match the name as on their respective passports.

       Take complete name. Example Mr.Satinder Singh

       Check Validity – In most cases passport should be valid for at least six months
         from the date of departure from the destination country.

       Visa Status – Check if there is enough time available to obtain Visa.

       A Child should have name of the accompanied parent on his/her passport.

       Check on the Travel Insurance requirements.

       In view to provide Best of Services, you must check on Seat /Meal Request,
         Forex, Travel insurance, Inoculations, Special Request and advise him on
         Change/Refund/No-Show Clauses.

       In view to generate additional revenue, you must check and offer on the services
         he is not buying from us.

   E.g. if he is only buying tickets from us, then we should also ask him where he is going
   to stay, and if we can offer him hotels/ transfers/ Forex / travel Insurance.
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                                          Visa

 There should be enough pages available for Visa (2 pages for one visa required)

 Check the Passport’s Place of Issue – as embassies do not accept applications of
   passport issued out of their region.

 If it’s Schengen Visa, ensure you apply visa to the country of first port of arrival.
   With Schengen visa, you may enter one country and travel freely throughout the
   Schengen zone. The 15 Schengen countries are: Austria, Belgium, Denmark, Finland,
   France, Germany, Iceland, Italy, Greece, Luxembourg, Netherlands, Norway,
   Portugal, Spain and Sweden.

 Check Nationality - If passport holder other than Indian, different regulations apply.

 Standard Documents required

   Passport with validity of more than six months.
   1 Visa application form duly filled in and signed.
   2-4 recent passport size color photographs with white background and on Kodak
    paper only.
   Covering letter from the applicant on company's / personal letterhead stating
    his name, designation, purpose and duration of visit.
   Tour Confirmation & Hotel Confirmation.
   Detailed Tour Itinerary.
   Foreign Exchange endorsement / Copy of Credit cards.
   Original Bank Statement for the last 6 months.
   Income Tax paper for the last 3 years.

    Medical Requirements : *As Applicable
    Visa Fee                 : *As Applicable
    Time Taken               : *As Applicable


  * Please check directly from Embassy or its website for correct info.
  (OR)

  * Please Log on to Visa pages online to find out details.
   Countries like USA, UK, Canada, and Australia have stringent norms, so take care
when dealing with such itineraries.
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      In case passenger availing Visa on arrival, please check requisite documents
  including passport size photographs to be carried along.




FOREX


     Always advice passenger that the payment due would be calculated as per ROE on
      the date of payment made.

     Always check the current rate of Exchange before you accept the payment.

     TC / Cash currency rates may differ, so please check from your Bank/ Forex Dealer.

     There is lot of duplicate currency floating in the market, so be careful when accepting
      currency notes. If not able to identify them, then to safeguard yourself, note down
      number of each currency note.



  What is Buying Rate?

  Rate at which the Bank or Forex Dealer buy currency. Example 1USD = INR 46.85.




  What is Selling Rate?

  Rate at which the Bank or Forex Dealer sell currency. Example 1USD = INR 45.10.
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Corporate Travel

Corporate travel is the people travelling for purpose related to work from one country to
another or from one place to another within the country. There are basically four expense
categories for corporate travel. Which are as follows?

      Airlines expense

      Hotel expense

      Food and beverages expense

    Transportation expense



             CORPORATE TRAVEL CHECKLIST

       Travel Advisories
      Check for travel advisory warnings before booking flights.

       Inoculations
      Make sure inoculations are completed as soon as possible because inoculations can
       take several weeks to become effective.

      Health Advisories

       Passport
      Check validity of traveler’s passport – passports should be valid for at least 6 months
       after date of arrival in destination country. Consider obtaining a second passport for
       convenience if the traveler is a frequent flyer. Both passports will be simultaneously
       valid.

      Visas
    Check the embassy/consulate’s website for visa requirements, instructions and
     forms, or use the
    Link below to find visa requirements by country. Remember that an inoculation
     certificate may be required when applying for a visa.

        Export license(s)
      Find out if a trade license/permit is needed.
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        International Driving license
      Find out if an international driving license/permit is required.

        Flights
       Compare prices using a flight comparison website
       Check travel policy for traveler's approved class of travel
       Before booking, compare prices using a flight comparison website like Expedia.co.uk
       Be aware of time zone impact on date/time of arrival
       Check traveler’s seating preference, dietary requirements, and air miles details.
       Obtain tickets/boarding pass in advance if preferred


       Hotel
      Check hotel reviews
       Make sure the hotel has service amenities (i.e. Wi-Fi, incoming/outgoing
       fax/voicemail)

      Specify the type of room required (i.e. standard, single occupancy double, etc)
      Specify smoking/non-smoking preference
      Check if customer parking is available
      Note booking reservation number
      Send traveler's flight details to hotel upon confirmation
      Request that the room is held for late arrival (arrival after 1800 hrs), if applicable.

Translator/escort
    Check with the applicable tourist board for translators/escorts

Hire car
    Find out what type of hire car the traveler prefers (subject to travel policy), and any
      extras such as satellite navigation, air conditioning, luggage capacity,
      manual/automatic.
    insurance requirements
    Find out if chauffeur drive is required because of country regulations
    Verify location of collection/drop off point
    Find out if corporate vouchers are available
    Find out if maps are provided

Taxis/Courtesy Car
    Note pickup time and exact location of collection point
    If driver will be carrying a sign, find out what the sign will say.
    Note the driver’s mobile number

Trains
     Note train times
     Obtain train tickets
     Find out if seat reservation is required
     Find out if connecting train(s) leave from the same station
     Get directions from station to venue

Driving/Car parking
     If possible, keep a record of traveler’s registration no., make and model of car,
       mechanic, garage, breakdown cover.
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    Check if international breakdown cover required?
    Find out if you need to reserve a parking space
    If parking is arranged at client’s premises, provide traveler’s registration no., make,
      model and color of car.

Health insurance cover
    Make enquiries about health insurance

Spending Money

Worldwide Restaurant Search

Itinerary
Include the following details
     Name and location of airport
     Date of travel, check-in times, flight times, flight nos.
     Airline terminal no. for all arrivals and departures
     Hotel arrival time, room reservation no., name, address, telephone no., fax no.
     Taxi pickup times, contact/account details (name written on sign)
     Train times, station, platform, rail enquiry desk no.
     Timing/location of meetings and entertainment
     Name and telephone nos. of overseas contacts
     Hire car collection/drop off time, company name, address, contact details,
       reservation no.




Travel Pack
    Passport
    Inoculation certificate
    Flight Tickets/boarding pass
    Hotel booking reservation number
    Travelers cheques
    Car rental voucher
    Train tickets
    Insurance documents
    Stationery (headed paper, compliment slips, envelopes)
    Business cards (with reverse side in country specific language)
    Meeting papers
    Weather report for week ahead
    Advice on dress code for events
    ‘Hints for Exporters’ booklet
    Hardcopy of diary for the travel period
    Photocopy of passport/important docs/credit cards
    Country specific information, guidebook, phrasebook, advice on local etiquette
    Extra copy of the itinerary for his household
    Contact details of others travelling to the same meeting
    Area map (Google maps) and map/directions to venue, hotel, hire car pickup/drop
       off location
    Details of local currency and suggested daily budget
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MICE = Meetings, Incentives, Conferences, and

Exhibitions.

The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and

the “C” sometimes referring to Conventions. MICE are used to refer to a particular type of

tourism in which large groups planned usually well in advance are brought together for

some particular purpose.



Most components of MICE are well understood, perhaps with the exception of Incentives.

Incentive tourism is usually undertaken as a type of employee reward by a company or

institution for targets met or exceeded, or a job well done. Unlike the other types of MICE

tourism, Incentive tourism is usually conducted purely for entertainment, rather than

professional or educational purposes.



MICE tourism usually consists of a well planned agenda centered on a particular theme,

such as a hobby, a profession, or an educational topic.



MICE tourism is a specialized area with its own trade shows (IMEX) and practices. MICE

events are normally bid on by specialized “convention” bureaus located in particular

countries and cities and established for the purpose of bidding on MICE activities. This

process of marketing and bidding is normally conducted well in advance of the actual event,

often several years. MICE tourism is known for its flawless planning and demanding

clientele.
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Meetings: it is designed to bring to bring people together for the purpose of exchanging
information

Incentives: It is a trip that is planned by a company to reward their employees for
outstanding services in their desired field.

Conventions: A gathering of people to meet and discuss similar issues and activities in a
large setting.

Exhibitions: An event design to bring together people in the specific industry or closely
related industry to come together to show case their product or services to a group of
attendees.



The source of income is by charging 5% to 10% on the total bill.
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Organizer’s checklist

Location

   •   Accessibility: is the meeting location easy to reach?
   •   Environment: comfort, atmosphere, ease of concentration

Nature of the event

   •   Is the event one-off or a series of events?
   •   Calm of nature, experiences or an urban meeting?
   •   Homely and cozy or classy and stylish?

When planning your schedule

   •   Will your guests arrive from near or far?
   •   Will they arrive by public transport, with their own cars or is their transportation
       specially arranged?

Facilities

   •   What kind of facilities will you need: main meeting room, spaces for group work,
       auxiliary spaces, lunch, exhibition, dinner, accommodation?
   •   Can you move from one space to another conveniently and quickly?
   •   Soundproofing, acoustics, furniture, air conditioning, technology

Furniture

   •   Short informative sharing event or information bulletin: rows of chairs
   •   All-day seminar or longer: classroom set up (tables and chairs)
   •   Training or workshop: group work tables (4–6 people per table)
   •   Meeting: conference table (max 20 people per table)
   •   Training event or meeting: U-shaped table
   •   Evening event or get-together: cocktail set-up (buffet and bar tables)
   •   Festive dinner party: banquet setting (8–12 people per table)

Technology

   •   Take note of the size of the space: is the PA loud enough, is the projector bright
       enough, will you need cameras and screens?
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   •   Visual aspects: lighting technology, visual planning and projectors, quality of
       technical execution
   •   Required IT solutions: open/closed network, webcasting and recorded files
   •   Are you looking for interaction: voting facilities, video recordings?
   •   Will you require professional help with planning or technical support during the
       event?




Catering

   •   Nature of the event: working meeting or a party?
   •   Participants: gender, nationality, status
   •   What is the aim of the catering: to satisfy hunger, make an impression, or encourage
       guests to stay longer?
   •   Timing and schedule: how hungry are the participants, and how much time do you
       need to reserve for eating?
   •   What message do you want to convey: health-consciousness, luxury?

Trends

   •   Decoration and presentation: neutral, seasonal, following a theme or a corporate
       image?

Security

   •   Security of the site: fire safety, suspended items and installations, security officers,
       access control
   •   Personal safety: first aid, personal security arrangements (for speakers or
       participants)
   •   Information Security: spaces, materials, own staff and meeting location staff

Quality and responsibility

   •   Quality of the meeting arrangements: quality standard certificates, standards for the
       operations
   •   Responsibility of the meeting location: recycling, heating, air conditioning, lighting
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Meeting & Event Check List For Big Meetings & Events

At the very start

Define

    The purpose and objectives of the meeting - to you.

    What will the guests/delegates gain from participating?

    Who will be the members of the planning group/event committee?

    Who is the decision maker(s)?

    Who will be there to help on-site?

    What do you want to happen? (Work out a preliminary program/agenda).

    When do you want it to take place? (Remember to check dates for other events).
     Can you be flexible on dates?

    Where do you want it to take place? (Consider parking, transportation, accessibility
     for disabled etc.).

    What is your budget? (Can you get extra funds if needed? Could you get sponsors.)?

    Whom do you want to attend? Estimate no. of guests/delegates.

    How long would your event be?

    Do you need to attract guests/delegates by PR. (Develop a relevant media contact
     list)?

    Do you need to insure the event?

Determine

      Preferred dates. And available optional dates.

      No., seating format and size of meeting rooms and other facilities needed each day
       (incl. times).
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      Need for breaks, lunches, dinners, receptions etc.

      No. and standard of bed rooms each day.

      Type of guests/delegates.

      Any special requests (e.g. exhibition, stage).

      Budget.

      State your preference packages &/or itemized rates.

      Any other relevant information.

      When you need the offer.

      A rough draft of the program.

Inspect the considered event venue(s).




Consider the offers received:

     Which facilities will best accommodate your event?

     Which will best live up to the expectations of the guests/delegates?

     Who will be the best partner to work with?

     Which venue best meets your budget.

Book the event venue(s) and main services



Consider the need for printed material and prepare a timeline for producing it.



Invite speaker



Prepare invitations. Allow the guests/delegates to note their individual requirements
(dietary, smoking etc.) on the response form.
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3 months prior to the event

      Update your reservation (no. of meetings rooms, bed rooms, guests/delegates etc.).

       (Updating minimizes your cancellation/reduction costs).

      Order signs and printed material.

      Order gifts and amenities.

      Start preparing a scenario (to do list with responsible persons assigned).

      Prepare your event budget. Check budgets from similar meetings to ensure that all is
       included.

      Consider the unexpected. (E.g. what happens if one of your speakers falls sick?) +
       prepare contingency plans

      Invite guests/delegates.

      Confirm guests/delegates participation.




1 month prior to the event

      Choose and confirm catering and menus

      Check development of speakers presentation (Remind speakers of presentation due
       dates,       for copying/production of handouts).

      Check and order speakers' technical equipment requirements.

      Check and order speakers' for transportation requirements.

      Finalize of printed material production.

      Send rooming list to the hotel. Remember to note special requests (VIPs etc.).

      Hold a pre-event meeting with your venue contact to go through the programmed.

      Prepare press release for your event.
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One week prior event

      Send material to arrive at the hotel 48 hours before your arrival.(advise the hotel to
       expect the material)

      Make arrangements to return material to your office after the event. Check and order
       speakers' technical

      Prepare a master copy of all your printed material to bring with you - just in case.

      Confirm all deliveries and pick-ups.

      Prepare name badges.

      Send out your event press release. Call up contacts to get confirmation of coverage.

      If you are using your own AV, check that it functions and that you have all necessary
       cords, plugs etc.

      Prepare a staff briefing kit (programmed, scenario, contact telephone list etc.).

      Advise the event venue (and other relevant suppliers), who has the authority to sign
       bills and order any extras.

Upon arrival at the venue / 1 day before event

      Hold a pre-event meeting with your venue contact to go through the programmed.

      Personally check that all material has arrived and is in good condition.

      Aim at getting to bed early - and get a good start!

1 hour before event

      Check all event rooms.

      Make sure that all greeters, helpers etc. are on-site, briefed and ready to go

During the event

      Relax, smile and have a great event!




After the event
                                                                                    25


   Meet with your venue contact to review the event. (Present you feed-back and feed-
    forward).

   Fill out the event evaluation form.

   Check the invoice.

   Pay the invoices from suppliers.

   Send thank-you notes to the speakers, sponsors, staff etc.

   Make notes for the next event.
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Introduction to the company

Click2travel.in is an online travel company catering to the travel as well as to the hospitality
industry. They assist the customer in making their package tours according to their
requirement. Beside that they also assist their customer in booking the hotel of their choice
and try to provide the best alternative choice to the customer.




Company’s Profile

Click2travel.in one of the India’s travel company was started in 2008 by Mr. Siddharth Jain.
It is run by a team of young and energetic professionals fully conversant with modern day’s
travel trade and its practices that have background with various travel agencies.
Click2travel.in is an IATA recognized agency in India. The office of Click2travel.in is located
in Darya Ganj, New Delhi. The office is well equipped with the external and internal
communication system, being effectively maintained wit telephone, internet, fax, and
computer networking and computer reservation system to meet up the demand of their
clients. They provide their customers with complete travel solution. They act as a facilitator
in getting tours, groups and corporate events organized along with both air and ground
transportation reservation done.
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The management

Siddharth Jain - Founder Director

Siddharth Jain, the founder of Click2Travel.in has passionately created an online travel
service Click2travel.in. A thorough professional and a perfectionist, Siddharth is skilled in all
fields of the trade, be it operations, sales or business development. He is well versed with
the challenges that the world of hospitality has to offer. Siddharth has an impressive
knowledge of the field which he has gained over a decade and work credits with companies
like Carlson Wagon Lit, BTI Sita, American Embassy Travel Management Centre, Air Sahara
& Journey mart.

Shalini Jain - Director

She has vivacious personality full of positive attitude and proficient in nature. Shalini has
been in the industry for 11 years and has worked with multi-nationals like Holiday Inn,
American Express and Carlson Wagonlit. Shalini started a successful offline Tour Operator
Company in the Year 2004. She is the operational head of Click2Travel.in her team is
constantly striving for a 99% client conversion rate, which in turn brings in a more than
100% satisfied customer that keeps coming back with all their travel needs and plans.

Kamyab InfoTech PVT Ltd

Click2travel.in is developed through Kamyab InfoTech. They are our technology partners,
headed by Mr. Neeraj Jain. Kamyab InfoTech is IT Solution Company based in New Delhi
and Mumbai, which provides us e-business solutions and application management services
to keep our operations sailing smoothly. Their industry experience extends to providing
solutions to several key industries such as the Banks, Financial Institutes, Retailer, Stores &
Super markets, IT Companies & Travel Companies.
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Mission, Vision and Values

Mission: To push the leading edge of travel and give the added value of services to our
guest.

Vision: To be among the top travel agency in the country.

Values: To create value for guest, be ethical and trust and respect each other




Unique Selling Point

      To customized travel packages as per client requirement.
      Communication route is simplified.
      To make hotel reservation according to the customer will.

Services

Click2travel.in is a coming up Travel Company in India which provides its client with a wide
range of services. They try to keep their client with updated information about the hotel
reservation, tour packages, corporate, incentive tour packages etc.

The company ensures that their customer is offered with the best of the Hospitality. The
company also organizes group tours and tries to give its customer the best value of their
money. The cost effective and well organized tour packages are sure to satisfy their
customer.

      Hotel reservation services
      Leisure trips
      Luxury Cruises
      Tour packages within India
      Tour packages outside India
      Car rental services
      Corporate/incentive tour
      Airlines deals
      Tailor made vacations
      Religious tours
      Conferences and incentives
                                                                                          29


Procedure for hotel reservation

      Call at the hotel room reservation.
      Greeting the person and asking his or her name.
      Check the availability as per the client requirement.
      If the rooms are available ask for the various packages that are offered by the hotel
       along with their rates.
      Also ask if the rate is inclusive of tax or they are extra.
      Then ask for the Travel Agent Commission.
      Also ask for extra bed cost if required.
      Ask for the child policy of the hotel.
      After all this is done say thank you.
      After that give the best hotel reservation price to the client and once he/she has
       confirmed the booking ask him to message the conformation on yours email id.




Typically, agents receive a 10% commission on booking in hotels where as it can vary
depending upon the hotel policy.

If the travel agent has a tax deduction certificate then 10% tax would not be deducted from
the travel agent commission where as if they don’t have it then the hotel deduct 10%
amount from the agent commission.
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Research Methodology

Objective

      To understand what customer wants in their tour packages, hotel booking and Airline
       reservation and how to organize and modify the plan according to the customer
       need.
      How to make itinerary and to modify it according to the customer need.




Scope of study

While working with Click2trave.in as a trainee I got to learn how to make itineraries, to do
air ticket billing on Yatra software and to handle the customer queries. Also in the beginning
of my training I got to work on a project luxury resort which is going to open at the region
of Dehradun the capital of Uttrakhand. I got to work on the room reservation for our client.




Facts and Findings

      The company mainly deals in outbound tours.
      Company also deals in hotel booking and air deals.
      The company also deals in group tour.
      The company also has tailor made packages for its clients.
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FAQ of accounts department

   What do you mean by TDS?

     TDA means Tax Deduction at Source

   Is TDS different

     TDS is 10% on commission

   What is the service tax on airlines ticket?

     For domestic air ticket the service tax is .64% where as for international air ticket it
     is 1.24%.

   What is VISA service tax charge and how it is applied?

     VISA service tax charge is 10.30% and it is applied on service charge.



     Hotel

   What are different types of meal plan and what all things it contains?

     There are four different types of meal plan that is

     European plan (EP): in this just the reservation of room is involved in price

     Continental plan (CP): in this plan room and breakfast is included in price

     Modified American Plan (MAP): in this plan room, breakfast, lunch/dinner is included
     in price

     American plan (AP): in this plan room, breakfast, lunch and dinner are included in
     price.
                                                                                         32


FAQ hotels

Accommodation: any room sold to a customer

Adjoining rooms: Hotel rooms which, while next to each other, have no connecting doors.

All inclusive: One price covers all listed elements of the package.

Amenities: The facilities and features of a property, usually a hotel.

American plan: A meal plan at a hotel or resort in which three meals a day are included in
the price, Sometimes referred to as Full American Plan.

AP: American plan is a meal at a hotel or resort in which three meals a day are included in
the price, sometime referred to as full American plan.

APAI: American plan All Inclusive. Include all three meals and all taxes.

Availability: The current inventory of seats, rooms, cabins, etc that can be sold or
reserved.

Available rooms: In a hotel, the number of rooms actually available for use on a given
day, eliminating rooms not available due to damage, repairs, and so forth.

B&B: n. Bed and breakfast.

Basis two: Another term for double occupancy.

Buffet: A serve-yourself meal featuring several choices in each course.

Cancel. 1. To void, as a reservation. 2. To indicate an item has been processed, as a check.

Cancellation clause: In a contract, a provision which allows for cancellation by one of the
parties, usually upon payment of a penalty.

Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds
when a reservation is cancelled.

Check-in: A procedure whereby a hotel guest is registered as having arrived. Check-in
may require the presentation of payment, reservations, or other documentation or
identification.

Check-in time. In hotels, the earliest time at which a room will be available.

Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or
her bill.

Check-out time. In hotels, the latest time a guest may leave without being charged for
another night's lodging.

Complimentary: Free, without charge.
                                                                                       33


Confirmation: The official acceptance of a booking by the supplier

CP: Continental plan includes only breakfast.

CPAI: Continental Plan includes only breakfast and all taxes.

Double-double. A hotel room with two double beds sometimes called a twin double.

Double occupancy rate: The rate charged when two people will occupy a room, suite,
apartment, etc economy class.

EP: European plan, Accommodations that do not include meals

FAP: Full American plan.

In-out dates: Dates on which a guest arrives and leaves.

Invoice: A business document detailing goods or services provided and requesting
payment.

Inclusive rates: Room rates that include tax.

MAP: Modified American plan includes breakfast and one major meal and all taxes.

MAPAI: Modified America Plan, includes breakfast and one major meal and all taxes.

Modified American plan: A hotel rate that includes two meals daily, usually breakfast and
dinner.

PPDO: Per person, double occupancy.

Tariff: A schedule of fares or prices.

Twin: A hotel room containing two single beds.

Twin-double: A hotel room with two double beds sometimes called a double-double.
                                                                                                34


FAQ for air lines

A: First class discounted

Airline codes: Specifically, the unique two- or three-digit indicators that identify specific
airlines in CRS systems, more loosely, all such unique indicators, including those that
identify airports.

APT: Airline passenger tariff

Availability: The current inventory of seats that can be sold or reserved.

Add-ons: Extra flight at extra cost

Amendment: Changes to your booking.

B: Coach Economy discounted

Base fare: The fare, as of an airline ticket, before tax has been added. Commissions are
calculated on the base fare.

Bulk fare: A fare available only when buying blocks of seats.

C: Business class

Cancel: To void, as a reservation.

Carrier: Refers to the name of the airline you are travelling.

Child: Person 2-11 years.

Class: Letter used to book your flight reservation.

Code share: Flight operated by another airline.

Conditions: Rules pertaining to this air fare.

CNL: Cancel.

CT. Circle trip.

D: Business class discounted

Domestic airline: An air carrier that provides service within its own country, also called a
domestic carrier.

Domestic fare: Fare charged for travel within a country.

F: First class

Fare: A paying passenger on a plane.
                                                                                            35


H: Coach Economy discounted

IATA: International Air Transport Association.

Inventory: Refers to the number of rooms and specific room types available for sales in a
hotel.

J: Business class premium

Joint fare: The fare charged for travel that utilizes more than one airline. This fare is
agreed on by the airlines involved.

K: Thrift

L: Thrift discounted

Nominated carrier: The airline you can fly.

Net fare, net rate: The fare after commission.

Normal fare: An airline fare for a completely unrestricted ticket.

Non-refundable: No refund value.

Non-reroutable: No changing of destinations.

No show: This occurs when customer or group has made a confirmed reservation and fails
to check in.

Non-endorsable: No changing of airlines/carriers.

M: Coach Economy discounted

MPM: Maximum permitted mileage, the maximum distance you can fly in air miles.

Mileage: The amount of miles permitted to be flown on an air fare.

One-way trip: Any trip for which a return leg has not been booked.

Open jaw: Fly into one city and out of another city at no penalty.

OW: one way journey.

P: First class premium

Passport: A document identifying an individual as a citizen of a specific country and
attesting to his or her identity and ability to travel freely.

PNR: Passenger, Name, Reference.

Q: Coach Economy

R: Supersonic
                                                                                           36


S: Standard Class

T: Coach Economy discounted

Reissue: Changes requiring a new ticket to be issued.

Rerouting: Changes to flight routing.

R T Fares: Return journey fares.

Roundtrip: A trip, as on an airline, to a single destination and back.

RT: Round trip.

Split ticketing. Creating two separate tickets for a single journey, usually to obtain a lower
fare.

Season: Different times of the year for travel have different fares.

Stopover: When you leave the airport for more than 24 hours.

STPC: Airline pays for your accommodation at the stopover.

Surcharges: Extra cost involved.

Ticket designator: An airline code, usually indicating a discounted fare.

Ticket on departure: A ticket that will be picked up by the passenger at the airport.

Ticket stock: Blank airline tickets.

TKNO: Ticket number

TKTL: Ticket time limit.

Transit: Stopover and change plane.

Transit visa: A limited-term visa issued solely to allow passage across or through the
issuing country's territory.

Unrestricted fare: A higher fare for a ticket offering maximum flexibility.

Upgrade: To move to the next higher category, as to upgrade a passenger from tourist to
business class.

V: Thrift discounted

W: Coach Economy premium

Y: Coach Economy
                                                                                            37


FAQ for travel industry

Accreditation: Approval given by various trade associations to a travel agency allowing the
sale of tickets and other accommodations.

Add-on: Anything optional purchased by a passenger, as in tour arrangements.

ADVN: Advise as to names.

ADVR: Advise as to rate.

All inclusive: One price covers all listed elements of the package.

All-in: All inclusive, as a tour.

AVS: Availability status messages.

Briefing tour: A tour, usually for travel agents and other industry personnel intended to
acquaint them with a new destination or new procedures.

Client: A term used for a customer, usually to indicate an on-going relationship.

COD: Cash on delivery.

Commission: A percentage of a sale price paid to a salesperson as payment for making a
sale.

Complimentary: Free, without charge.

CRN Cash refund notice.

Cultural tourism: Travel to experience the arts or history of a location or travel to
immerse oneself in the language, society, or culture of a region.

Destination: Place to which a person is traveling or a thing is sent.

Full service agency location: A branch of an agency that provides customers both
reservations and ticketing

Inclusive Rates: Rates that include tax.

IATA: International Air Transport Association.

Inbound operator: A person or company providing inbound services.

Incentive travel: Travel that is given to employees as a reward for outstanding
performance.

Inclusive tour: A tour package that bundles transportation and lodging along with
additional services such as transfers, sightseeing, museum admissions, and so forth

In-out dates: Dates on which a guest arrives and leaves.
                                                                                             38


Itinerary: The route of travel. In an airline booking, a list of flights, times, etc.

Land only: A fare rate that doesn't include air transportation.

Leisure travel: Travel undertaken for pleasure, as opposed to business travel, Often used
to indicate a trip of seven days or longer, regardless of its purpose.

MAAS: Meet and assist.

Markup: The sum of money or percentage added to a wholesale or purchase price to arrive
at the retail or resale price.

Net rate: These are rates with commission deducted at source.

Net amount: The amount due to supplier after the commissions had been deducted.

Non-refundable: Of a ticket, no moneys will be returned should the trip be cancelled. The
amount of the ticket, minus a service fee, may be applied to another trip in many cases.

Outbound: Referring to the leg of the journey departing the city of origin to the destination
or destinations.

Package: A travel product bundling several distinct elements, such as air travel, a rental
car, and a hotel. A package is distinguished from a tour by virtue of the fact that it
combines fewer elements.

Passenger name record: A file on a computerized reservation system containing all the
information relating to a specific booking, Also called "personal name record

Passport: A document identifying an individual as a citizen of a specific country and
attesting to his or her identity and ability to travel freely.

Point of embarkation, point of origin: Where a journey begins.

PPR: Passenger profile record.

Rooming list: A list of guest names and room dates for a group, supplied to the hotel prior
to guest arrival.

Service charge: A fee charged by travel agencies for providing non-commissionable
services.

Supplier: In the travel industry, any company providing travel services to the public.

Surface: On land, in an itinerary, referring to travel over land that does not involve an
aircraft.

T&E: Travel and entertainment.

TQM: Total Quality Management

TA: Travel agent.
                                                                                            39


TAAD: Travel agent automated deduction.

TAC: Travel agency commission.

Through fare: Fare to a foreign destination reached via a gateway city.

Throwaway: Any item given away for free, either as a way of rewarding a purchase or to
attract business.

Ticket: A formal travel document representing a contract between the traveler and the
supplier.

Tire kicker: A customer who asks a travel agent for recommendations or quotes but who
never actually makes a booking.

TO: Tour order.

Tour: A travel product in which several elements are bundled together and sold as a unit.
Tours typically involve the use of a guide, host, or escort by groups.

Tour conductor: An employee of or contractor to a tour operator who accompanies and is
in overall charge of a

Tour documents: A packet of tickets, vouchers, itineraries, instructions, and other
information sent to a passenger by a tour company.

Tour operator: A company that assembles the various elements of a tour.

Tourism: The activity of travel for pleasure.

Tourist: A leisure traveler.

Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be
in bad taste or to give poor value for the money. An area of a tourist destination that has
become over-commercialized.

Transfer: The transportation of a passenger between two points, such as from the airport
to a hotel or vice versa, often included as an element of a tour.

Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront
retailer.

Travel agent: Any person who sells travel products on a commission basis.

Travel consultant: An alternative term for travel agent. A person with specific knowledge
of the travel industry hired on a contract basis to provide advice, guidance, or services to a
company.

Travel counselor: An alternate term for travel agent.
                                                                                           40


Travel partner: A travel supplier that participates in a frequency marketing program
operated by another travel supplier.

Trave log, travelogue: A documentary film or video extolling the attractions of a specific
travel destination or group of destinations

Trip: In the travel industry, any journey of more than 100 miles from a person's home,
regardless of whether an overnight stay is involved

Vendor: In the travel industry, any supplier of travel products or services.

Visa: A document or, more frequently, a stamp in a passport authorizing the bearer to visit
a country for specific purposes and for a specific length of time.

Visa expediter: A person or company charging a fee to procure visas another travel
documents

Visa support: Any documentation, such as a letter of invitation from an approved
organization or a receipt for confirmed bookings, required by a foreign government before a
visa will be issued.

Weather tourist: A person who travels to view meteorological events such as hurricanes
and tornadoes.

Wholesaler: Any company that sells to retailers as opposed to the general public, a tour
operator.

Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is
extended to tour operators and packagers.

XO: Exchange order.




FAQ Accounts

Account Executive: Person responsible for management of office.

Accountable document: Any piece of paper that, when validated by a travel agency, has a
monetary value and which must be accounted for to the ARC.

Accountable manual documents: Blank ARC ticket stock used to hand-write tickets.

ADR: Average daily rate.
                                                                                          41


Commission: A percentage of a sale price paid to a salesperson as payment for making a
sale.

CRN Cash refund notice.

Depreciable asset: Any property owned by a business that is subject to depreciation for
tax purposes.

Depreciation: In taxation, a deduction taken to account for the decline in value of assets,
such as machines used in a business, over a period of time, Used to offset the cost of
acquiring the asset.

Fortnight: A period of two weeks

Invoice: A business document detailing goods or services provided and requesting
payment.

Net rate: These are rates with commission deducted at source.

Net amount: The amount due to supplier after the commissions had been deducted.

Net profit: Profit after all expenses has been taken into account.

Service charge: A fee charged by travel agencies for providing non-commissionable
services.

TAC: Travel agency commission.




References

Internet

http://www.personal-assistant-tips.com/support-files/corporatetravelplanningchecklist.pdf

http://www.corporatetravel.co.in/mice.html

http://www.mysiatravel.com/Faqs-on-tours.aspx

http://www.resavenue.com/faq/tits.jsp
                                        42


http://click2travel.in/K_About_us.php

Training