An Overview to Demographic Analysis by hcj

VIEWS: 12 PAGES: 51

									  Using Continuous Quality
Improvement in an Academic
 Setting to Measure Quality
1.   The Scientific Method
2.   Complexity in Processes
3.   Tools of the Scientific Method
4.   Examples
5.   Application
The Scientific Method: The Empirical Approach


 emperioV                        Skilled




empeirikoV               Experienced




empirikuV                                  A physician who
                                             Is guided by
                                           His experience
The Scientific Method: Empirical
           Approach




  Scientific method is a body of techniques
   for investigating phenomena, acquiring
      new knowledge, or correcting and
        integrating previous knowledge.

 To be termed scientific, a method of inquiry
      must be based on empirical and
  measurable evidence subject to specific
          principles of reasoning.[
   Complexity
   1. Mistakes/Defects
   2. Breakdowns & Delays
   3. Inefficiencies
   4. Variation
       a. Common cause variation
       b. Special cause variation.
Mistakes/Defect
Breakdowns & Delays
Breakdowns & Delays

     It was due three          Sorry Mac,
        Days ago….      I got my own troubles…..
   Inefficiencies                               Ok. I got it….
                                            The ink restora……
        sign it?                          Countersigned by the fig
  of course i can sign                          newton society
                                               Reviewed by the
          it…                                      …………
after it’s reviewed by ink               I got it boss….I got it……
  conservation committee,
with duplicates countersigned by
 the tree preservation consortium,
             and, of course,
      it has to be reconciled with the
           budget inhibition clause….
 Variation
                          Common Cause Variation is variation that is normal
                                        To the process.




Special Cause Variation
     Is caused by
Something outside the
        Process.
a. Flow Charts
b. Work-Flow Analysis
c. Deployment Charts
d. Pareto Charts
e. Cause & Effect Diagrams.
f. Practical Concepts Worksheet
                        Y               Y                  Y                 Y
Scheduled                   Office            Right            Dock
             Arrive         Open
 Delivery                                     Dock             Open

                    N               N                 N               N

            Trace           Wait            Reroute            Wait



                        Y               Y                  Y                 Y
                             Lift               Lift            Unload
Unload      Space           Ready              Work             Safely


                   N                N                  N                 N

            Wait            Wait              Repair           Salvage
  Enter
   Into
Inventory
                            Process Flow Chart
Work Flow Analysis
       Deployment Chart
Step        Rene   Jacob   Olga   Manuel
Plan the
Report
Organize
The
Report
Write the
Report
Produce
The
Report
       Pareto Charts
             Newspaper Print Room
             Daily Down-Time Report


Occurrence    Paper    Out of   Out of   Production
s             Jam      Ink      Paper    Error
7
6
5
4
3
2
1
Cause & Effect Diagrams
   1. What is you job? Into what process or processes does
    it fit? What product or service results from it.
   2.Who are your external customers? Internal Customers?
   3. Who are your external suppliers? Internal Suppliers?
   4. What are the quality characteristics of the product or
    service? What criteria are important to your customers?
   5. Give examples of quality characteristics related to: What
    you make and how you make it.
   6. Review sources of complexity. List complexity to which
    your job is subject.
   7. What would it take to reduce or eliminate this
    complexity? (85/15 rule)
   8. How would you go about measuring variation? How
    could you determine its impact on the quality of your
    process?
   9. What kinds of common causes exist? What special
    causes exist?
   10. How would you investigate a problem.
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.


      The Library supplies ancillary learning materials in a variety of formats to all campuses and provides
      study space for the main campus. The Library receives students from all campuses and aids them in
      gaining knowledge from its resources. The result is a better prepared student.




    Suppliers                                                                                     Customers
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.


                The External customers of the Library are the Students and other Colleges.
                The Internal customers are the different campuses of the college.




    Suppliers                                                                                     Customers
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.


                    The External suppliers of the Library are the Students themselves.
                    The Internal suppliers are the different campuses of the college.




    Suppliers                                                                                     Customers
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.


         Quality Characteristics are availability of needed material, timeliness of access, abundance
         Of material, ease of access. The customers are most concerned that the students leave the
         Library with added knowledge and with an improved ability to gain access to knowledge.




    Suppliers                                                                                     Customers
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.


     Library users demonstrate an ability to gain knowledge learned through library use. Library users
     Demonstrate an ability to see relations between knowledge groups through their use of computerized
     cross references.




    Suppliers                                                                                     Customers
                                                                      6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                      complexity to which your job is subject.
    fit? What product or service results from it.
                                                                      7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?            this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?           8. How would you go about measuring
   4. What are the quality characteristics of the product or         variation? How could you determine its impact
    service? What criteria are important to your customers?           on the quality of your process?
                                                                      9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What      special causes exist?
    you make and how you make it.                                     10. How would you investigate a problem.

                                                                            Library does not provide
     Difficult for Online students            Library is a 100 year
                                                                            Printout of all accessed
     During weather disturbance.              Old building.
                                                                            Material.




    Suppliers                                                                                          Customers



                                              Students cannot leave with
                                              Certain material.
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.

            Add a program that automatically prints                      Library does not provide
             A copy of each student’s full search at                     Printout of all accessed
                The end of each search session.                          Material.




    Suppliers                                                                                       Customers
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.
One class of students with research projects are provided                Library does not provide
with the search reports sheets and another class is not.                 Printout of all accessed
Students complete a questionnaire pertaining to how much                 Material.
they remember about the topic of research.




    Suppliers                                                                                       Customers
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.

                                                 SCV – Active X control is set at too
     Difficult for Online students
     During weather disturbance.                  stringent a level on the student’s
                                                              computer.




    Suppliers                                                                                     Customers



                                              Students cannot leave with              Common Cause
                                              Certain material.                          Variance
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.


       A Process Flow Chart following the steps it takes for a teacher to arrange for
                             a class to meet in the Library.




    Suppliers                                                                                     Customers
                        Y               Y                  Y                 Y
Scheduled                   Office            Right            Dock
             Arrive         Open
 Delivery                                     Dock             Open

                    N               N                 N               N

            Trace           Wait            Reroute            Wait



                        Y               Y                  Y                 Y
                             Lift               Lift            Unload
Unload      Space           Ready              Work             Safely


                   N                N                  N                 N

            Wait            Wait              Repair           Salvage
  Enter
   Into
Inventory
                            Process Flow Chart
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.



         A Work Flow Analysis following a librarian through their tasks for the day.




    Suppliers                                                                                     Customers
Work Flow Analysis
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.

     Deployment Chart regarding how personnel should respond to research study
                                    requests.
         Pareto Chart from interview with Instructors regarding the most common
                         problems observed in student research




    Suppliers                                                                                    Customers
       Deployment Chart
Step        Rene   Jacob   Olga   Manuel
Plan the
Report
Organize
The
Report
Write the
Report
Produce
The
Report
       Pareto Charts
             Newspaper Print Room
             Daily Down-Time Report


Occurrence    Paper    Out of   Out of   Production
s             Jam      Ink      Paper    Error
7
6
5
4
3
2
1
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.

     Deployment Chart regarding how personnel should respond to research study
                                    requests.
         Pareto Chart from interview with Instructors regarding their opinion of the
                              quality of final student research




    Suppliers                                                                                    Customers
                                                                   6. Review sources of complexity. List
   1. What is you job? Into what process or processes does it
                                                                   complexity to which your job is subject.
    fit? What product or service results from it.
                                                                   7. What would it take to reduce or eliminate
   2.Who are your external customers? Internal Customers?         this complexity? (85/15 rule)
   3. Who are your external suppliers? Internal Suppliers?        8. How would you go about measuring
   4. What are the quality characteristics of the product or      variation? How could you determine its impact
    service? What criteria are important to your customers?        on the quality of your process?
                                                                   9. What kinds of common causes exist? What
   5. Give examples of quality characteristics related to: What   special causes exist?
    you make and how you make it.                                  10. How would you investigate a problem.



       Cause and Effect Chart created in conjunction with faculty regarding Library
                        skills they need to see in their students




    Suppliers                                                                                    Customers
Cause & Effect Diagrams
   1. What is you job? Into what process or processes does
    it fit? What product or service results from it.
   2.Who are your external customers? Internal Customers?
   3. Who are your external suppliers? Internal Suppliers?
   4. What are the quality characteristics of the product or
    service? What criteria are important to your customers?
   5. Give examples of quality characteristics related to: What
    you make and how you make it.
   6. Review sources of complexity. List complexity to which
    your job is subject.
   7. What would it take to reduce or eliminate this
    complexity? (85/15 rule)
   8. How would you go about measuring variation? How
    could you determine its impact on the quality of your
    process?
   9. What kinds of common causes exist? What special
    causes exist?
   10. How would you investigate a problem.
    (2)                  (3)                            (4)              (5)                (6)                  (7)
 Strategic       Desired Outcome &                   Strategy          Budge        Assessment Method/       Findings &
  Focus/          Target/Criterion            To Accomplish Desired    t Link           Instrument             Use of
Institution                                          Outcome                                                 Results for
     al          (Outcome begins with                                   (Yes                               Improvement
   Goal                   verb,                    (Use bullets)         or                                        
                   Target numerically                                    No)                                (Use bullets)
(SF# and/or           measurable)
    IG#)
SF I.A,         Offer freshman and              Courses should                 Use of the common course    
II.A, II.B,     sophomore general                transfer to                    numbering system
II.H, III.A     education courses                traditional
                                                 baccalaureate
IG I & II       Target:                          degree programs
                Number of students
                completing core
                curriculum and
                transferring to four
                year programs will
                remain constant
SF I.A, II.E,   Increase online course          Additional sections            Enrollment numbers of       
II.H, III.B,    offerings and continue           of anatomy &                   students
III.D           to offer courses off-            physiology,
                campus                           nutrition, and
IG I & II                                        psychology will be
                Target:                          added to
                All courses with ten or          accommodate the
                more students                    increased demand
                enrolled                         for online courses
    (2)                  (3)                            (4)              (5)                (6)                  (7)
 Strategic       Desired Outcome &                   Strategy          Budge        Assessment Method/       Findings &
  Focus/          Target/Criterion            To Accomplish Desired    t Link           Instrument             Use of
Institution                                          Outcome                                                 Results for
     al          (Outcome begins with                                   (Yes                               Improvement
   Goal                   verb,                    (Use bullets)         or                                        
                   Target numerically                                    No)                                (Use bullets)
(SF# and/or           measurable)
    IG#)
SF I.A,         Offer freshman and              Courses should                 Use of the common course    
II.A, II.B,     sophomore general                transfer to                    numbering system
II.H, III.A     education courses                traditional
                                                 baccalaureate
IG I & II       Target:                          degree programs
                Number of students
                completing core
                curriculum and
                transferring to four
                year programs will
                remain constant
SF I.A, II.E,   Increase online course          Additional sections            Enrollment numbers of       
II.H, III.B,    offerings and continue           of anatomy &                   students
III.D           to offer courses off-            physiology,
                campus                           nutrition, and
IG I & II                                        psychology will be
                Target:                          added to
                All courses with ten or          accommodate the
                more students                    increased demand
                enrolled                         for online courses
Major
Assignment
             Week 1: Course introduction; syllabus review, Pre-course essay
s

             Week 2: Pre-course assessment; Library tour; Chapter 1

             Week 3: Ch-1, Habits for Success, Syllabus Quiz

             Week 4: Ch-2, Learning Styles

             Week 5: Ch-3, Time and Money

             Week 6: Ch-4, Setting and Reaching Goals

             Week 7: Ch-5, Critical and Creative Thinking

             Week 8: Ch-6, Memory

             Week 9: Ch-7, Reading and Studying

             Week 10: Ch-8, Reading Across the Disciplines

             Week 11: Ch-9, Active listening and Note Taking

             Week 12: Ch-10,Test Taking 1

             Week 13: Ch-11, Test Taking 2

             Week 14: Ch-12, Moving Toward Success

             Week 15: Ch-12, Makeup Tests

             Week 16: Final
Major
Assignment
             Week 1: Course introduction; syllabus review, Pre-course essay
s

             Week 2: Pre-course assessment; Library tour; Chapter 1

             Week 3: Ch-1, Habits for Success, Syllabus Quiz

             Week 4: Ch-2, Learning Styles

             Week 5: Ch-3, Time and Money

             Week 6: Ch-4, Setting and Reaching Goals

             Week 7: Ch-5, Critical and Creative Thinking

             Week 8: Ch-6, Memory

             Week 9: Ch-7, Reading and Studying

             Week 10: Ch-8, Reading Across the Disciplines

             Week 11: Ch-9, Active listening and Note Taking

             Week 12: Ch-10,Test Taking 1

             Week 13: Ch-11, Test Taking 2

             Week 14: Ch-12, Moving Toward Success

             Week 15: Ch-12, Makeup Tests

             Week 16: Final
Program    1. Communicates with appropriate modes of expression to individuals or
           groups.
Student
Learning   A. Demonstrates thesis clarity
Outcomes
           B. Organizes information

           C. Uses support

           D. Presents ideas in appropriate mode of expression



           2. Demonstrates awareness of cultural differences and similarities.

           A. Identifies cultural characteristics (beliefs, values, perspectives, or practices)

           B. Interprets works of human expression within cultural context

           C. Shows awareness of one’s own culture in relation to others



           3. Uses critical thinking skills

           A. Identifies problem, argument, or issue (to determine extent of information
           needed)

           B. Differentiates the facts from opinions as relates to situation

           C. Constructs possible solutions or prediction or consequences

           D. Uses logical, sound reasoning to justify conclusion
Program    1. Communicates with appropriate modes of expression to individuals or
           groups.
Student
Learning   A. Demonstrates thesis clarity
Outcomes
           B. Organizes information

           C. Uses support

           D. Presents ideas in appropriate mode of expression



           2. Demonstrates awareness of cultural differences and similarities.

           A. Identifies cultural characteristics (beliefs, values, perspectives, or practices)

           B. Interprets works of human expression within cultural context

           C. Shows awareness of one’s own culture in relation to others



           3. Uses critical thinking skills

           A. Identifies problem, argument, or issue (to determine extent of information
           needed)

           B. Differentiates the facts from opinions as relates to situation

           C. Constructs possible solutions or prediction or consequences

           D. Uses logical, sound reasoning to justify conclusion
   1. What is you job? Into what process or processes does
    it fit? What product or service results from it.
   2.Who are your external customers? Internal Customers?
   3. Who are your external suppliers? Internal Suppliers?
   4. What are the quality characteristics of the product or
    service? What criteria are important to your customers?
   5. Give examples of quality characteristics related to: What
    you make and how you make it.
   6. Review sources of complexity. List complexity to which
    your job is subject.
   7. What would it take to reduce or eliminate this
    complexity? (85/15 rule)
   8. How would you go about measuring variation? How
    could you determine its impact on the quality of your
    process?
   9. What kinds of common causes exist? What special
    causes exist?
   10. How would you investigate a problem.
   1. What is you job? Into what process or processes does
    it fit? What product or service results from it.
   2.Who are your external customers? Internal Customers?
   3. Who are your external suppliers? Internal Suppliers?
   4. What are the quality characteristics of the product or
    service? What criteria are important to your customers?
   5. Give examples of quality characteristics related to: What
    you make and how you make it.
   6. Review sources of complexity. List complexity to which
    your job is subject.
   7. What would it take to reduce or eliminate this
    complexity? (85/15 rule)
   8. How would you go about measuring variation? How
    could you determine its impact on the quality of your
    process?
   9. What kinds of common causes exist? What special
    causes exist?
   10. How would you investigate a problem.
       THECB report on Higher Education Cost Efficiencies
                    To the Governor - 2010
                                 Transition                    Variation in
Developmental Ed.
                                                               Degree Plan
                                 Better output by
   Students are not accurately    High Schools                    Cap Associate
      Identifying students                                       Degree at 60 Hrs.
     Needing developmental
                                       $7,800,000.00
    Classes. $3,900,000.00
                                                                       $6,500,000.00
                                    College interaction
                                     On H.S. Levels
                                                                                       Potential waste in
                                                                                         Higher Ed. In
             Students must                                                                  Texas
            Choose degree                     $31,600,000.00
           Plan within 30 hrs.
                                     Increased use of           $83,500,000.00
     $45,900,000.00
                                   Existing physical plant
Faculty aggressively                       before              Too heavy
   Intervene with                       Expansion is         Admin. structure
 Problem students                        Approved.
     Drop-Out
                                     Physical
                                      Plant                Admin.
                                                          Structure
       THECB report on Higher Education Cost Efficiencies
                    To the Governor - 2010
                                 Transition                    Variation in
Developmental Ed.
                                                               Degree Plan
                                 Better output by
   Students are not accurately    High Schools                    Cap Associate
      Identifying students                                       Degree at 60 Hrs.
     Needing developmental
                                       $7,800,000.00
    Classes. $3,900,000.00
                                                                       $6,500,000.00
                                    College interaction
                                     On H.S. Levels
                                                                                       Potential waste in
                                                                                         Higher Ed. In
             Students must                                                                  Texas
            Choose degree                     $31,600,000.00
           Plan within 30 hrs.
                                     Increased use of           $83,500,000.00
     $45,900,000.00
                                   Existing physical plant
Faculty aggressively                       before              Too heavy
   Intervene with                       Expansion is         Admin. structure
 Problem students                        Approved.
     Drop-Out
                                     Physical
                                      Plant                Admin.
                                                          Structure
  Using Continuous Quality
Improvement in an Academic
 Setting to Measure Quality

								
To top