Answering Service Firm can
Provide Top Notch Service
Professional Physicians Answering Service
Firm can Provide Top Notch Service
• Medical emergencies can strike any time of the day or night, anywhere.
Doctor’s accessibility is of paramount importance during critical medical
• It will to the death knell for a doctor’s practice or reputation if their patients
cannot reach them in times of emergency.
• A professional and reliable physicians answering service provider can offer
top notch and consistent services for high quality patient care.
• These providers have professionally qualified and trained live operators who
handle patients’ calls with care, patience, and efficiency.
• Patients want their doctors to be accessible to them. This, of course is not
practically feasible as doctors, like other normal human beings, need some
time for sleep, food, rest, etc.
• An off-duty physician would not like to be disturbed if the situation is not a
medical emergency requiring his immediate attention and intervention.
Good Services Filter out Calls
• Doctors have receptionists and other staff that handle patients’ calls and
carry out responsibilities like appointment scheduling/re-scheduling and
disbursal of information on physician’s timing, availability, fees, etc.
• There are, however, two limitations to this approach: One is that the office
staff cannot be available all times of the day or night, and second is that
they may have other jobs or responsibilities to perform.
• As such, there is nobody to handle the after-hours calls and also the calls
attended to during the office hours may be at the expense of some
• This is where a professionally qualified and reputable physicians answering
service provider can be of immense help. They can manage important
communication between the doctors and their patients on a 24x7 basis.
Patients are assured that the Help is Only a
Phone Call Away
• Experienced service providers have trained and knowledgeable operators
who can differentiate between emergency and non-emergency calls.
• Off-duty doctors know that they will not be disturbed by routine calls from
their patients. These operators have the knack and knowledge of filtering
out important calls.
• They handle emergency calls on a priority basis and ensure that the correct
message is passed to the concerned physician correctly and quickly.
• This does not imply that routine calls are not handled with care or patience.
It is just that less-important and less-urgent calls are routed to the on call
doctor after the emergency calls have been processed.
• A well-known and reputable physicians answering service provider would
have HIPAA (Health Insurance Portability and Accountability Act) compliant
operators who have sound knowledge of medical terms, medical jargon,
and the requisite experience of working in a medical atmosphere.
• This knowledge, however, will prove to be of little value if the physicians
answering service provider firm lacks the technology, equipment, or
mechanism of efficiently passing on the accurate message.
• Good and high quality service providers apart from having excellent staff
also invest in sophisticated communication equipment and technology to
provide clear, undisturbed, reliable, and uninterrupted communication.
• Doctor’s or physician’s reputation to a large extent depends upon their
availability during medical emergencies. Patients are unlikely to patronize a
doctor who is unavailable during critical situations.
• A quality healthcare answering service provider understands the needs of
the doctors to respond to patients’ calls quickly and efficiently.
• These acclaimed and renowned service providers effectively and efficiently
handle all the incoming communication needs of medical centers, doctors,
physicians, or dentists. They ensure that you never miss out on an
important call any time of the day or night.
• Quality healthcare answering service firms have all the latest technologies
and equipments along with a highly trained and motivated workforce to
comprehensively cover all your service needs.
• Professional medical answering service can act as an effective
communication bridge between the patients and their doctors.
• Cullens Communications is a highly reliable and reputable physicians
answering service firm that has the manpower and technology to provide
the most comprehensive answering services at the most affordable costs.
• Cullens Communications
• 40 Mathews St.
• Suite 204
• Goshen NY 10924
• Phone: 877 499 1280
• Email: email@example.com