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Account Relationship Executive in Dallas Ft Worth TX Resume Jean Hoffeld

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Account Relationship Executive in Dallas Ft Worth TX Resume Jean Hoffeld Powered By Docstoc
					                                     JEAN HOFFELD
                               Richardson, Texas 75080
               Home: 972-669-0734 | Mobile: 214-707-9528 | jhoffeld@att.net



                                          SUMMARY

Determined and focused Account Relationship Professional who consistently meets and
exceeds production goals. Derives satisfaction working in the Debit Card world, matching
clients and services to the benefit of both the company and the client. Excels in selling
products and services built on state of the art technology in an environment where clients
are held in high regard. Known for professional integrity.

                                         EXPERIENCE

FIRST DATA CORPORATION, Atlanta, Georgia                                          2010 - 2013
Strategic Relationship Manager
Established relationships with C-level management and Debit specialists in a group of 250
STAR Network member financial institutions.
   Turned around “ignored” accounts by building trust while educating and seeking
   opportunities for other First Data products and services.
   Renewed 98% of contracts with less than 1% price compression.
   Managed annual revenue of over $4 million, increasing the revenue to 109% of target.
   Replaced “term less” contracts with termed contracts in 80% of those attempted.
   Consulted and educated clients on industry trends and new technology.
   Introduced new products and services from the First Data catalog of services, acquiring
   new debit processing and internet banking clients.
Relationship Manager
Built and managed relationships with C-level management and Debit specialists with a
group of 60-70 financial institutions with clients representing a combination of First Data
processing and Star Network only relationships.
   Renewed contracts (without pricing compression on 98% of renewals).
   Replaced “term less” contracts with termed contracts in 95% of attempts.
   Sold EFT product enhancements.

JACK HENRY & ASSOCIATES, Allen, Texas                                           1999 - 2009
Jack Henry & Associates provides core data processing and ancillary services to banks and
credit unions in the community financial market.
Senior EFT Sales Executive
Worked with both community banks and credit unions to design and implement ATM/Debit
card programs in a territory of 30-50 states.
   Attained 100-175% of quota consistently by building solid client relationships.
   “Rookie of the Year” during first year of service and “Sales Person of the Year” in
   subsequent year having sold in excess of $10M in recurring revenue.
   Maintained relationships with existing Clients to insure continued satisfaction with
   PassPort.
   Negotiated contract renewals for existing Clients with a 99% success rate.
                                    JEAN HOFFELD
                  Home: 972-669-0734 | Mobile: 214-707-9528 | Page 2




JACK HENRY & ASSOCIATES (Continued)
   Sold membership into Regional Networks-NYCE, STAR, and Pulse.
   Sold Visa, MasterCard and Discover debit programs.
   Developed and presented debit card processing presentations for new sales
   opportunities and at client meetings.
   Participated in the formation of client focus groups for the purpose of enhancing the
   PassPort product offering.
   Member of the internal product development committee responsible for setting the
   direction of new products and services.

THE INTERCEPT GROUP, Norcross, Georgia
Account Executive
Opened and developed new geographic territory for the selling and promoting of the
InterCept EFT processing services to community banks and credit unions.

AFFILIATED COMPUTER SERVICES, INC., Dallas, Texas
   Developed and implemented Account Management structure resulting in a 98% account
   retention and revenue growth from $17.5M to in excess of $20M.
   Managed a team of Account and Relationship Executives responsible for new client
   acquisition and retention of existing clients.
   Represented client and sales team interests on product design and development
   committee.
   Managed off-premise retail ATM network working with national merchants to contract
   site availability, network promotion and profitability.

                                        EDUCATION

University of Texas at Dallas, Richardson, Texas
Bachelor of Science in Business & Public Administration with a concentration in Finance
       Graduated Cum Laude in three and one half years
       Member of Accounting Honor Society

Texas Women's University, Denton, Texas
General Studies in Business and Economics

				
DOCUMENT INFO
Description: Jean Hoffeld is a determined and focused Account Relationship Professional who consistently meets and exceeds production goals. Jean is willing to travel.