Oliver Wight appoint new consultant from Caterpillar

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					Press Release
July 2013

Oliver Wight appoint new consultant from Caterpillar

Business improvement specialists, Oliver Wight EAME have appointed a new
consultant for their European operation. Dawn Dent who joins from Caterpillar, is the
second new consultant to join the firm in the last month.

Oliver Wight EAME CEO, Les Brookes says, “Dawn has huge global experience on both the
demand and supply side of one of the world’s best known manufacturing brands. Her skills
are a very valuable asset to our team.”

Dent has spent more than 30 years in industry and says one of the most common
characteristics of organisations is their focus on product and people management. “Process
management tends to be neglected. To an extent that’s because today’s senior executives
have risen up through functionally-structured organisations where you do well if you are a
good leader of people or manager of product. But in my experience, those companies that
give equal focus to process have a much healthier business as a result; particularly from a
structural cost perspective.

During her time at Caterpillar, Dent was responsible for an Oliver Wight Class A programme
for Planning and Control and the evolution of the organisation’s global S&OP process into
Integrated Business Planning. As global process manager, she took a lead role in the
worldwide implementation of the company’s new SAP ERP system. She is also an
experienced practitioner of the Oliver Wight Proven Path to business excellence: “Once I’d
learned the methodology, I just couldn’t help but use it every day. When you know something
works you just naturally apply it,” she says.

Dent has a BA in Modern Languages from Bradford University, and has lived and worked in
France and Germany. She speaks French, German and Italian.
Notes to editors

About Oliver Wight

Oliver Wight has a 40 year track record of delivering business improvement to some of the world’s best-known
organisations. With a team of professionals offering a wealth of experience, Oliver Wight is the largest consultancy
of its type, with offices throughout Europe, South Africa, North and South America, and the Asia Pacific region. We
believe that sustainable business improvement can’t be delivered by external consultants but only by our clients’
own people, so unlike other consultancy firms, we transfer our knowledge to them, helping deliver performance
levels and financial results that last.

Integrated Business Planning
At the leading edge of management thinking and practice, our Integrated Business Planning (IBP) model lies at the
heart of our clients’ journey to outstanding business performance. Oliver Wight are the originators of sales and
operations planning (S&OP) and IBP can most simply be described as advanced S&OP. However, unlike S&OP,
IBP brings a truly strategic perspective, integrating diverse processes - in the extended supply chain, product and
customer portfolios, customer demand and strategic planning - into one seamless management process.

Supply Chain Design and Optimization
Oliver Wight supply chain design and optimization allows organisations to understand their position within the
extended supply chain; identify where value is being created and destroyed; develop profitable relationships with
suppliers customers and consumers; and optimize their supply chain (however complex) for the ultimate in
customer service and business performance.

Performance Benchmarking for Supply Chain
Oliver Wight Performance Benchmarking provides a qualitative and quantitative assessment of supply chain
performance, allowing organisations to identify opportunities for improving customer service at the same time as
dramatically reducing supply chain costs.

Meeting the Class A Standard
The Oliver Wight Class A Checklist is the longest standing and most successful business assessment tool. The
latest, Sixth Edition, raises the bar, and sets ever more demanding standards for companies on their journey to
business excellence and the Oliver Wight Class A standard.

More information

Zoe Davis                                                               Steve Lipscombe
Oliver Wight EAME                                                       RONIN Marketing Limited
zoe.davis@oliverwight-eame.com                                          +44 (0) 20 3326 5040
www.oliverwight-eame.com                                                stevel@roninmarketing.co.uk

Description: Oliver Wight have appointed a new business improvement consultant to their European operation. Coming from Caterpillar, Dawn Dent is the second new Associate to join the firm in the past month.