What is itSMF Macedonia by yurtgc548

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									itSMF Macedonia


             Igor Dimitrovski
  itSMF Macedonia Steering Committee representative
 What is itSMF Macedonia?
§ Non-profit organization affiliated to the itSMF
 International.
§ Established as a forum for:
     – IT service/product providers,
     – IT service/product users,
     – other related parties
§ To explore all means available to maximize IT business
 value.
§ Will operate within the Macedonia IT industry and its
 objectives must be relevant to that context.
 Mission
The itSMF is a global forum whose aims are primarily:

§ To develop and promote best practice in IT Service
 Management
§ To engender professionalism within IT Service
 Management personnel
§ To provide members with a relevant forum in which to
 exchange information and share experiences with their
 peers
§ To liaise with other parties that share an interest in IT
 Service Management
§ To provide a vehicle for helping members improve service
 performance
Objectives
§ To develop, accumulate, and disseminate knowledge and ITIL
  and other best practices of the IT service management and related
  areas.
§ To encourage the growth, standardization and recognition of IT
  Service Management throughout the Macedonian IT industry.
§ To recognize and reward individuals and organizations who make
  significant contributions to the advancement of best practices,
  standards and professionalism in IT Service Management.
§ To provide mechanisms, formal and informal, which contribute to
  a culture of Continuing Professional Development.
Objectives

5. To provide the membership with a forum that enables
  them to exchange and share their views and experiences
  on the IT service management and related areas.
6. To provide a range of services which can maximize IT
  business value of the member organizations.
7. To be an active member of itSMF International.
8. To connect with other Macedonian and regional
  organizations interested in ITSM
Activities

Accumulating Knowledge/Best Practices in the ITSM and
  related areas:

§ to perform research projects
§ to operate SIGs (Special Interest Groups)
§ to translate global best practices, books, and journal
  articles into Macedonian
§ to maintain knowledge base of ITSM products, services,
  and training available both locally and internationally
Activities

Disseminating Knowledge /Best Practices in the ITSM and
 related areas:

§ To organize regular events (i.e., seminars and conferences)
  to build knowledge and awareness about ITSM and to
  facilitate contact between ITSM professionals.
§ To provide the membership with global best practices,
  books, and journal articles related to ITSM
§ To provide access to a knowledge base of ITSM products,
  services, and training.
§ To support ITSM related training/education.
Activities
Providing the membership with a forum:

§   To provide a forum which enables real-time exchange of views
    and opinions among members through WWW.
§   Maintaining a membership list to facilitate contact between
    members.


Contributing to the development of ITSM area:
§   To participate in the development and improvement of
    international ITSM standards.
§   To pursue administration of Macedonian version of ITSM
    standard certification.
§   To purse establishment of ITIL (Information Technology
    Infrastructure Library) curriculum in universities.
Deliverables
A web site with the following information:
    - a description of the purpose of itSMF
    - a description of the “best practice” approaches and
    frameworks that itSMF supports
    - a description of how the local chapter operates
    - the membership types/fees/benefits offered
    - how to become a member
    - contact details for the chapter
    - a link to other itSMF websites (www.itsmf.org)
    - a description of any services the chapter offers and
    how to access them
Deliverables
Events
      § The chapter will offer a mixture of free and chargeable events.
      § A chargeable annual conference is planned.
      § At least one “paying” event per year
Booksales
      § The chapter offers itSMF, OGC/TSO and other publications for
        sale.
      § These can be offered at good discounts to members and allow
        the chapter to create a revenue stream.
An Annual General Meeting (AGM)
Reports to the International secretariat
Membership

§ itSMF Macedonia is wholly owned by its members and is
  not dependent upon any specific vendor organization.
§ Membership status in the itSMF Macedonia will be obtained
  upon successful application and the payment of a fee
  determined by the Management Board.
§ Membership is valid for one year from the date that
  membership fees are invoiced.
Member benefits
§ Access to “members-only” areas of web site including specialist
  bulletin boards
§ Discounts on book sales
§ Discounted attendance at seminars and conference
§ Free copies of the electronic newsletter
§ Contacts for reference sites
§ Opportunity to contribute to best practice work
§ Free attendance at country discussion groups
§ Free or discounted advice and guidance on high-level Service
  Management issues
§ Entries in “Classified” areas of web site (situations vacant/wanted)
§ Permission to use itSMF Macedonia logo on collateral
§ Entries in “service” areas of web site (suppliers’ catalogues –
  products, consultancy, training)
§ Discounted advertisements in the newsletter and on the web site
§ Discounted exhibition space
§ Mail shots to database
§ Press releases in the newsletter and on the web site
Membership Fees
Type                                                 Criteria                                  Price EUR     Benefits

Individual             - Single named practitioner and students.                                       50        1-8
                                                                                                 (student:
                                                                                                      10)

Academic / Public      Faculties, Public Institutions & Funds, public enterprises on central          100       1-10
Institutions           and local level
                       -Up to 2 named individuals.

Vendor/Corporate-1     Service &/or product supplier, consulting and training                         100       1-15
                       -1 named individual.
                       -No memebership cards for clients

Vendor/Corporate -2    Service &/or product supplier, consulting and training                         200       1-15
                       -Up to 2 named individuals.
                       -1 memebership card for clients

Vendor/Corporate -5    Service &/or product supplier, consulting and training                         400       1-15
                       -Up to 5 named individuals.
                       -Up to 3 memebership cards for clients

Vendor/Corporate -10   Service &/or product supplier, consulting and training                         700       1-15
                       -Up to 10 named individuals.
                       -Up to 6 memebership cards for clients

Global                 Global membership covering all personnel worldwide(HP, IBM,                   See        1-15
                       Computer Associates, Sun Microsystems, Dimension Data)                  www.itsmf.
                                                                                                     com
Thank You and
 Questions ?

								
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