JAMES R. CROUCH, SR.
Lutz, Florida 33558
Talented leader, manager, and training specialist with years of experience improving the
communications, development, and performance of organizations through expert orchestration of
teams, programs, and human resources. Inspired speaker and organizer at industry conferences and
events. Strategic manager and creative developer of large-scale staffing initiatives. Excellence in sales
management, training/development, and resource optimization.
Organizational Development • Lean • Six Sigma • Agile • Program & Project • Change Management
•Compensation Programs • Competency-Based Performance • Cross-Cultural Communications
• Diversity Management • Employee Communications Management • Employee Retention
• Program & Project Labor Relations • Training & Development • Organizational Design/Development/Needs
Assessment • Train-the-Trainer • Program Development • Basic proficiency in Spanish
Conducted extensive studies in ancient Near and Mid-East cultures. Wrote and presented seminars on
the subject matter
St. Petersburg College
JC Penney 2011-2012
Field Operations Director 2010
US Census Bureau, Tampa, Florida
Coordinated all activities of census taking and office operations. Maintained accountability for over
300K+ separate census documents. Supervised electronic input of census data into central data base.
Led Atlanta Region to in completing census
Kept 100% accountability of over 300k census documents
Resolved conflicts in training materials to ensure smooth flow of document transactions
General Sales Manager
A-1 COMMUNICATIONS, INC., New Port Richey, Florida
Multi-site cellular retailer and repair facility. Spearhead and direct sales planning, forecasting,
marketing, logistics, and HR management. Conduct all aspects of recruitment, selection, training, and
development. Benchmark procurement/ purchasing and pricing initiatives. Led store manager training
and development Increased revenue by slashing transportation costs by creating inventory
Cultivated reputation as SME on cellular processes and consumer-friendly retail operations.
Positioned company to secure rating as the best service facility in the state of Florida.
Winner of numerous sales awards for percentage of increase in sales and high customer
Triggered record sales throuch innovative marketing from start-up $0 to 400% sales revenue
across 4 stores within 6 years.
District Training Manager 1997 - 1998
HCR MANOR CARE (formerly MANOR CARE HEALTH SERVICES), Tampa, Florida
Managed and orchestrated all aspects of regional training/development, regulations compliance,
program development, and SOP management. Developed training materials based on assessed needs
and effectiveness. Developed and established training standards and quality adherence in compliance
to local, State and Federal regulations and guides.
Led the SE region, delivering excellence in training and ensuring attainment of business goals.
Revamped the new hire training program to portray the sincere interest of the company had for
Accommodated changing needs by analyzing trends and designing relevant training programs that
comply with state and local laws.
Trained licensed staff in management techniques to improve their ability evoke the highest level of
performance from their employees.
US Army 1977-1995
Facilitated major reorganization of staff in order to meet new requirements.
Trained senior officers of all branches in Special Operations capabilities.
Conducted presentations to General Officers and high-level government officials.
Wrote position papers that were presented to Joint Chiefs, Department of State, and other
MA, History United States Army Command & General Staff College
Bachelor of Science, Computer Science East Tennessee State University
Project Management Professional®
Lean/Six Sigma Green Belt
Project Management International
American Society for Quality