SLAIS Libr 504 Management of Information Organizations Organizational

Document Sample
SLAIS Libr 504 Management of Information Organizations Organizational Powered By Docstoc
					SLAIS Libr 504 Management of
  Information Organizations

Organizational Culture and Leadership

          Lynn Copeland
   Simon Fraser University Library
           Feb. 7, 2008
         Culture of a group
nShared basic assumptions
nLearned by group
nResponse to external and internal
nWorks ‘well enough’
nTaught to new members
      Organizational culture
nArtifacts
nEspoused beliefs and values
nUnderlying assumptions
        Institutional cultures
nUBC
 n‘Canada’s number 1 university’
 nTrek 2010
nSFU
 n‘Thinking of the world’
 n‘Radical campus’
nVCC
 n‘BC’s number 1 college’
 n40 years: improve lives, job opps, career
  prospects
              Leadership
nprocess of communication that involves
 coaching, motivating/inspiring, directing/
 guiding, and supporting/counseling others.
 This results in the timely production of
 predetermined organization goals.
nIncludes: behaviour, personal
 characteristics, situations
         [good] Leadership
      4 characteristics (Bennis)
nprovide direction and meaning
nKeep team aware of important stated
 goals and objectives
nprefer action and risk taking
ncommunicators of hope

nListen?
          Leadership types
nFact-based
nCreativity based
nFeelings-based
nControl/power based

nA good leader has all four
     Leadership Environment
nEach person different (personality, abilities
 aptitudes, skills)
nTherefore each task is different for each
 person
nTherefore managing each process/task is
 different for manager
       Stereotypical examples
n Systems:
  n Like everything spelled out
  n Directive communication
  n Intolerant of ambiguity
n Reference
  n Like to discuss alternatives, try things out, rethink
  n ‘Speak for users’
n Cataloguers
  n ‘follow the rules’
n Loans staff
  n ‘follow procedures’
  More stereotypes in ULs’ welcome

nUBC Library
  nFocus on size, collections
nSFU Library
  n‘Our Library is where YOU are’
nVCC
  n‘offer our students and staff the best service
   possible’
        Communication

   “The single biggest problem in
communication is the illusion that it has
            taken place.”

                     -- George Bernard Shaw
          (as quoted over staff copy machine)
            SFU Library
nAbout 150 FTE employees
nAbout 40 FTE librarians
nAbout 13 Prof/supervisory
SFU Library
               Questions
nCommunication:
  nHow do you communicate effectively in a
   large organization?
  nHow do you receive communications
   effectively in a large organization?
  nHow do you ensure that people perceive both
   have taken place?
  nHow do you ensure the messages get all the
   way down/up the chain?
               Questions
nWhat do you communicate about?
  nInformation exchange
nWhat are good communication vehicles?
nInformal vs formal communication
                 Formal
nStrategic planning process
nSenior hiring process
nOrganizational: Library Council
                 Informal
nStaff development day
n‘Appreciation’ events
  nOct. 19 Library support staff day
  nIce cream in the parking lot
  nCLA staff appreciation proclamation
nRegular meeting with staff
nBrown bag lunches
   Is there a librarian culture?
nCollaborative
nUser focussed
nInnovative

nSelf righteous?
nCulture bound?
nPassive aggressive, whiny?
      If you want to be an academic
                 librarian:
•   intellectual interests
•   technology skills (Web, database, large complex systems, local area
    networks)
•   interest in planning, management
•   analytical people
•   a ‘get on with it’ approach to problem solving
•   maturity
•   inclusive, service-focussed (the customer is always right)
•   communicators, listening, negotiating skills
•   energetic
•   sense of humor
•   people with ideas, flexible
•   balanced involvement in professional activities
 Communication around dramatic
            events
nEach situation different
nOften situation contextual (university-wide)
nPolicies in place to cover generic
nSafety paramount
nLegal issues – agreements, laws
nEmotions
nUltimate goal is return to normalcy
Thanks! Questions, Comments?


           Lynn Copeland
    Dean of Library Services, SFU
         copeland@sfu.ca

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:2
posted:7/25/2013
language:English
pages:28