e-Government Services The Future as Strategy by yurtgc548


									e-Government Services
  Some Perspectives

       Randeep Sudan
    Global ICT Department
           Public Value of IT Frameworks
• Constituent service level
   – Financial benefits
   – New services
   – Greater focus on constituent needs
• Operational efficiency
   –   Higher productivity
   –   Faster administrative processes
   –   New revenue streams
   –   Lower inventory costs
• Societal returns
   – Positive impact on society
   – Increase in consensus
   – Economic impacts

  Source: Adapted from Gartner’s Public Value of IT approach
       Value Measuring Methodology (USA)

Source: Gartner, 2007
Federal EA Performance Reference Model (USA)

Source: Gartner, 2007
                      WiBe (Germany)
                Economic Efficiency Assessment

Source: Gartner, 2007
                        MAREVA (France)

Source: Gartner, 2007
      eGovernment Economics Project (EU)

Source: Gartner, 2007
Demand and Value Assessment (Australia)

Source: Gartner, 2007
  ICT Business Case Guide and Tools (Australia)

Source: Gartner, 2007
Is your company investing in any of the Web 2.0
            technologies or tools?
     (Source: 2007 McKinsey Survey on Internet technologies)

          Using or planning to use web services: 80%
                    Web services
• Software systems that make it easier for different
  systems to communicate with one another automatically
  in order to pass information or conduct transactions.
• For example, hospitals and drug suppliers might use
  Web services to communicate over the Internet and
  automatically update each other’s inventory systems.
• A mashup is a lightweight tactical integration of
  multisourced applications or content into a single
• A local government may integrate third party maps (such
  as those available on Google or Yahoo) with land
• A bank may provide a tax e-filing and payment service
  by meshing its current account service with the e-form
  provided by the revenue agency.
            Constituent Participation
• Folksonomy is social tagging – a way to obtain user
  created metadata via Web sites.
• Citizens can collaboratively and freely tag content
• Service feedback
• Community blogs and wikis can be used to more directly
  engage people in proposing and shaping policies and
• Relevance of such approaches may be further down the
  road for developing countries
                      Some Trends
•   The future is mobile
•   Focus shifting from code to data
•   Opportunistic applications
•   Network centric and not device centric applications
•   Intelligence at the edges
Thank You

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