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Chapter 3.1

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					Chapter 3


   Consumer Protection
           Consumer Rights and
            Responsibilities 3.1
n 1962, John F. Kennedy
n Consumer Right = Consumer Responsibility
n Right to Safety        =   n Use Products Safely
n Right to be Informed   =   n Use Information
n Right to Choose        =   n Choose Carefully
                             n Express Satisfaction/
n Right to Be Heard      =
                               Dissatisfaction
n Right to Redress       =
                             n Seek Redress
n Right to Consumer      =   n Be an Educated Consumer
  Education
n Right to a Healthy     =   n Contribute to a Healthy
  Environment                  Environment
        Government and Consumer
             Protection 3.2
Governmental Organizations    Warranties
 These organizations were     Companies promise that the
   set up by the government     product will meet specific
   to protect consumers         standards, or they will
 n FTC         * FDA            repair, replace, or refund
                              (Magnuson-Moss Warranty Act)
 n CPSC        * FCC
                              n Full Warranty
 n EPA
                              n Limited Warranty
 n USDA
                              n Implied Warranty
 n NHTSA
 n BBB (not a govt. agency)
                              Best Buy Performance
 n State Attorney General
                                Service Plan
 n US Post Office
Deception and Fraud 3.3
Legal but Deceptive        Illegal and Fraudulent
n Trading Up               n Bait and Switch
n Sale Price               n Pyramid Schemes
n Suggested Retail Price   n Telephone Fraud
n Loss Leader
Resolve Consumer Problems 3.4
n Resolve the Problem
n The Complaint Process
n Government Involvement to Help Consumers

				
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posted:7/13/2013
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