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					    Station Group


Business Enabled Communications
Contents
•Station Group
    – Circular/Terminal/Longest Idle/Ring/Voice Mail
    – Station Group Announcement
    – Station Group Feature
•Pick Up Group
•Page Group
•Command Conference Group
    – One way / Conference
•PTT Group
•Interphone Group
•Pilot Hunt Group
    – Call Forward
    – Call Coverage
Station Group
   Station Group Capacity
        SYSTEM          No of Group   No. of Member   Number
     iPECS-MG 300             50           50         620 ~ 669
     iPECS-MG 100             20           50         620 ~ 639


   Station Group Attributes
Station Group
    Group Assignment (PGM 200)
In each group, Group type, Name, Tenant, Time table, Pick up option can be programmed.
Max. 50 member can be assigned in a group.

                                               •Group Assignment
                                                Max 50 members can be assigned in a group.
                                               •Group Type
                                                The following type can be selected.
                                                Terminal, Circular, Ring, Longest Idle, Voice Mail
                                               • Group Name
                                                This will be provided with LCD message when a member
                                               receive Group Ring.
                                                               GROUP 620 RING
                                                          04504629    (Help Desk)

                                               • Tenant Number
                                                Tenant can be assigned to each group. A call to a group
                                               can be restricted according to Tenant Access (PGM 283).
                                               • Time Table Index
                                               Time table can be assigned to each group. This is defined
                                               for the ring mode of forward destination.
 Member can be assigned/deleted                • Pick Up Option
 with Range/Individual Case                    Group can be used as Pick up group with the following
                                               option (Disable, All Call, Internal, External)
Station Group
     Circular (Round-robin search)                          Terminal (First-to-last search)
 An idle member of the hunt group is called when a     If the call is unanswered or unavailable, it is routed
call is received. If unavailable or unanswered,
the call is routed to the next station in the group.    to the next listed station in the group.

                                  STA101 answer
                          STA101                                                   STA101

              STA100                     STA102
                                                                     STA100                     STA102
  CO LINE 1                                              CO LINE 1



                                             STA103                                                  STA103
              STA105                                                 STA105

  CO LINE 2                                              CO LINE 2
                         STA104                                                  STA104
Station Group
     Longest Idle                                             Ring
Calls are routed to the station in the group that has    All the stations in the group will receive ring for a
been idle for the longest time.                          call of station group when a call is received



                         STA101                                                  STA101

  CO LINE 1
                                                           CO LINE 1
                    STA100                                           STA100               STA102
                                       STA102

  CO LINE 2                                     STA103
                     STA105                                                                           STA103


                                  STA104
  CO LINE 3                                                             STA105

                                                                                     STA104
Station Group
    Greeting/Queuing Tone (PGM 201)
                                      • Greeting Tone
                                      When a call is routed to a Station Group,
                                      Greeting Tone is played during Greeting Play
                                      Timer and repeated during repeat counter.

                                      • Queuing/Second Queuing Tone
                                      If all member of group is busy, Queuing Tone
                                      Is played and repeated during repeat counter.
                                      If Greeting/Queuing Timeout timer is expired,
                                      a call is routed to forward destination.

                                      • Tone Type
                                      Normal/Prompt/Announcement/Internal MOH
                                      External MOH/SLT MOH/ VMIB MOH

                                      • CCR During Announcement
                                      CCR service can be provided during queuing
                                      announcement is played.

                                      • MOH for Prompt/Annc.
                                      MOH can be provided during Repeat delay
                                      time.(INT/EXT/VMIB/SLT MOH)
Station Group
     Greeting/Queuing Tone (Prompt & Announcement case)


 Greeting Tone                             RBT                        RBT

                    Real Recording Time   Delay Time               Repeat Counter or,
                 Greeting Tone Start           Greeting Tone       Greeting Play Timer is expired.
                                              Start



 Queueing Tone                               RBT/MOH                        RBT/MOH
                   Real Recording Time       Delay Time                     Repeat Counter
                 Queueing Tone Start                 Queueing Tone Start
                                                                            is finished.

                                                      Queueing
                                                      Forward Timer



 2nd Queueing                                RBT/MOH                        RBT/MOH
 Tone
                   Real Recording Time        Delay Time                    Repeat Counter
                 Queueing Tone Start                  Queueing Tone Start
                                                                            is finished.
Station Group
     Additional Attributes (PGM 202)
  • Call In Greeting (Member Ring Start Time)                  • Apply Time Type
   -. In Greeting : Provide ring to member during Greeting.    It defines the time to apply forward feature.
   -. After Greeting: Provide ring to member after Greeting.   (All/Day/Night/Timed)
  • Max Queue Count                                            • Forward Destination
   It defines maximum queue count of each group.               It defines the destination to forward.
  • Forward Type                                               • Wrap Up Timer
  It defines forward type of group.                            A member does not receive the next call during this
  •Not Use – Call is routed to Error destination               timer when he goes to idle state.
  •Unconditional – Call is directly routed to forward          • Member No-Answer Timer
  destination                                                  If a member doesn’t answer the call during this timer,
  •Queueing overflow – When Queue count overflows              it is routed to the next member.
  •Queueing timeout – When Queueing timer expires.             • Ring No-Answer Forward Timer
  •Queueing overflow or timeout – case 3 or 4                  If a member doesn’t answer the call during this timer,
                                                               it is routed to the forward destination
Station Group Basic Flow

   1. When there’s an available member in group                                     If Ring No Answer Forward timer
                                                                                               expires,
             First idle member rings         Next idle member rings


                Member No answer Time
  Ring


  Greeting                                                            RBT
                                       RBT/MOH
  Annc.                                                               Repeat Counter or,
              Real Recording Time      Delay Time                     Greeting Play Timer is
                                                                      expired.
              Greeting Annc                          Greeting Annc.
                                                     Repeated

                                                                                               If Queuing Forward timer
                                                                                                          expires,
   2. When there’s no available member in group


  Queuing                               RBT/MOH                         RBT/MOH
  Annc.                                                                Repeat Counter
               Real Recording Time      Delay Time                     is finished.
               Queuing Annc                          Queuing Annc
                                                     Repeated
Pick Up Group
   Group Capacity
            SYSTEM                 No of Group                No. of Member
         iPECS-MG 300                    50                         100
         iPECS-MG 100                    20                         100


   Pick Up Group Attributes
                                                               Pick Up Group allows to pick up the
                                                               call among members.
                                                               • Pick Up Condition
                                                               -. All Call
                                                                  Pick up is allowed about all call.
                                                               -. Internal Call
                                                                  Pick up is allowed about internal call
                                                               -. external Call
                                                                  Pick up is allowed about external call
  • Feature Code
        SYSTEM          Direct Pick Up        Group Pick Up
   iPECS-MG 300/100   7 + Station No.             566
Page Group
    Group Capacity
            SYSTEM                 No of Group               No. of Member
         iPECS-MG 300                      30                      50
         iPECS-MG 100                      15                     50
                                                  • PGM 134-Flex 2(Page Access) : Enable
    Page Group Attributes                         • PGM 151(Internal Zone Page Group Access) : Enable Group Access
       A station, which is allowed to access page feature, can speak
                           to any or all the internal/external page zones.

  • Operation
  •Lift Handset.                                 Dial Page Feature Code                   STA101
  •Dials Page zone feature code.                 + Group No
  •Dials zone index.                                                            STA100              STA102
  •Speaker of phones in zone goes open(ON)
  and Station A can announce the message.
                                                                                         PAGE
                                                                 STA A
  • Feature Code.                                                            STA105      ZONE 1       STA103
        SYSTEM           Internal Page       External Page   All Call Page
                                                                                         STA104
   iPECS-MG 300/100     543 + Group No.          548             549
                         (00: All group)
Command Conference Group
   Group Capacity
            SYSTEM               No of Group              No. of Member
         iPECS-MG 300                  10                      12
         iPECS-MG 100                  10                      12

   Command Group Attributes
 Stations and external contacts (up to 12 members) can be arranged in groups so that a user may
 create a conference or paging with all members in the group through a single call.


 • Command Page (One Way)
   Only the caller can make announcements (paging) to members of the Command Group.

 • Command Conference (Both Way)
   A user can make conference calls with members of the Command Group

 • Feature Code                                    • PGM 152(Command Group Access) : Enable Group Access
    Command Group                   Command Page                          Command Conference
    iPECS-MG 300/100            581 + Group No. (00~10)                   580 + Group No. (00~10)
Command Conference Group
   Group Attributes
 • On Hook Service
 •On Hook – if a called party member goes to on-hook, he
 leave the conference
 •Recall – if a called party member goes to on-hook, he
 receives recall ring.
 • Busy Service (One-Way/Both-Way)
 •Busy - if a member is busy, Command call is established
 without this member.
 2.Request Queuing – if a member is busy, Command call will
 queue to this member.
 3.Recover call – if a member is busy, Command call is
 established with a member in busy state and original call is
 disconnected.


 Dial One Way or
 Conference Command Call             PSTN                       ONE WAY COMMAND CALL
                                                   External
 Code + Group No
                                                   1234567
 (580 / 581 + 01)                                               CONFERENCE COMMAND CALL
  STA 3000                         STA3001
PTT Group
    Group Capacity
               SYSTEM                   No of Group         No. of Member
            iPECS-MG 300                       10                 50
            iPECS-MG 100                       10                 50


    PTT Group Attributes
 The user may log-in or log-out to one group, or to group 0 (all PTT group). Once logged in, the user
 may place or receive one-way page announcements to/from other users who are logged in to the same PTT group.

  •Log In
  •Dial the {PTT Group Log-In/Out Feature Code}; the PTT Group   • Operation
  status and registration will be displayed.                     •Press PTT button.
  •Dial PTT Group No (0 – 9)                                     •SPK of All Log-In Station will be on.
                                                                 •Press PTT button to stop the PTT.
  • Log Out
  •Dial the {PTT Group Log-In/Out Feature Code}; the PTT Group • PTT Button :
  status and registration will be displayed.
                                                                  PGM + Flex + 2(Fixed Key) + Select PTT + SAVE
  •Dial *
   PTT Log-In/Out Feature Code                      538
Interphone Group
    Group Capacity
                 SYSTEM              No of Group         No. of Member
            iPECS-MG 300                  10                   10
            iPECS-MG 100                  10                   10

    Interphone Group Attributes
        To call a station using a simple, one-touch digit, Stations can be put into an Interphone Group.
        (up to 10 members). Call is available only between members.

  • Operation                                                                         34501001
  •Dial {Interphone Group Access} Feature code.
  •Dial one digit.                                                        34501000
                                                                                                34501002
  • Feature Code.
                                                       Make a Call with
    Interphone Group                                   “534 + 0”                     Interphone
   Access Feature code
                                                                        34501005
                                                                                     Group           34501009
           534
                                                                                     34501006
                                                       Make a Call
                                                       with “534 + 6”
Pilot Hunt Group
    Group Capacity
             SYSTEM                 No of Group             No. of Member
         iPECS-MG 300                      50                    20
         iPECS-MG 100                      20                    20

    Pilot Hunt Group – Call Forward
 • Pilot Hunt Call Forward
  If a call is routed to member of pilot hunt group, a call is automatically routed to forward
 destination according to RING MODE (Day/Night/Timed).
 • Register Pilot Hunt Call Forward
 •Dial {Forward Register Feature code}
 •Select Call Forward Type.
      (Unconditional/Busy/No answer/Busy-No answer)
 3.Dial destination (Station or Station Group).
 • Cancel Pilot Hunt Call Forward
 •Dial {Forward Cancel Feature code}
 • Feature Code.
       SYSTEM           Forward Register        Forward Cancel
  iPECS-MG 300/100            514                    515
Pilot Hunt Group
    Pilot Hunt Group – Call Coverage

  • Pilot Hunt Call Coverage
  The member of Pilot Hunt Group can cover the call for other member.
                                                                     • PGM 131-Flex 5(Busy Service) : Pilot Hunt
  • Busy Service                                                     • PGM 134-Flex 6(Pilot Hunt Ring Assign) : Enable
  •Station can be programmed the busy service as Pilot Hunt.
                  (Busy Tone/Camp-On/Call-Wait/Pilot Hunt)
                                                                                                 CO LINE 2
  2.If he receives the call from Internal/external party,
        a call is routed to next member according to Service and Type.          CO LINE 1
  •Service : All Call / Intercom call / External Call
  •Type : Terminal /Circular

                                                                                    STA 100              STA102
                                                                                               STA101

                                                                                            Pilot Hunt
                                                                                 STA105     Group          STA103

                                                                                              STA104
Attendant Group


Business Enabled Communications
Contents
•Attendant Group
    – Capacity
    – Attributes
    – Group Assignment



•Night Attendant Group
    – Capacity
    – Attributes
    – Group Assignment
Attendant Group
   Attendant Group Capacity
         SYSTEM                 No of Group        No. of Attendant
      iPECS-MG 300            9 (one per Tenant)          5
      iPECS-MG 100            5 (one per Tenant)          5


   Attendant Group Attributes
Attendant Group
     Group Assignment (PGM 270, 271, 272)
 • Attendant Assignment
  Max 5 Attendants can be assigned in a tenant.
 • Group Type
  The following type can be selected.
 Terminal, Circular, Ring, Longest Idle, Ring
 • Group Name
  This will be provided with LCD message when a member
 receive Group Ring.
         GROUP ATD RING
   04504629   (Main ATD Group)


 • CO Attendant Number
 If this number is assigned, system analyzes this number before
 it analyzes numbering plan/digit conv. table.

 • Attendant Call by Station number
 Basically, Attendant call is activated when a caller dial
 Attendant call code.
 But, if this is enabled, attendant call is activated
 when a caller dials the number of attendant member.
Attendant Group
    Attendant Feature

  • ACCESS
   [PGM] + 0 + (1~9, *, #)

  • 1. SMDR Print/Delete
  • 2. Traffic Print/Delete
  • 3. COS / Password
  • 4. DATE / TIME / Wake Up
  • 5. Preselected Message
  • 6. VMIB Announcement Record/Listen
  • 7. User Program (Name/Language/Prepaid/Feature Cancel)
  • 8. Ring Mode Change/ Conference Room Monitor-Delete
  • 9. USB (Upgrade/ DB Up/Download)
  • * + #. Admin Programming
  • #. DECT Registration
Attendant Group
   Night Attendant Group Capacity
        SYSTEM               No of Group        No. of Attendant
     iPECS-MG 300         9 (based on tenant)          5
     iPECS-MG 100         5 (based on tenant)          5


   Night Attendant Group Attributes
Attendant Group
    Group Assignment (PGM 275, 276, 277)
 • Night Attendant Assignment
  Max 5 Member can be assigned in a tenant.
 • Group Type
  The following type can be selected.
 Terminal, Circular, Ring, Longest Idle, Ring
 • Operation
 In the following state, a attendant call is routed to night attendant Group
 •All attendant goes to DND states.
 •Ring mode of Tenant is Night mode.

    CO LINE
                                                                                                       CO LINE




              STA 100 STA101 STA102              STA110      STA111            STA 100 STA101 STA102



                 Attendant Gr.                    Night ATD Gr.                  Attendant Gr.
         ACD Group


Business Enabled Communications
Contents
•ACD Group
    – Capacity & Attributes
    – Status Service for Group Call
    – Call Queuing & Forward Service
    – Call Distribution by Agent Priority
    – Agent State



•ACD Group Supervisor Function
    – Group Status Management
    – Agent Management and Monitoring
    – Group Call Traffic Analysis
ACD Group
   ACD Group Capacity
    SYSTEM       No of Group     Supervisor        Agent   Queuing Step   Agent Priority

  iPECS-MG 300       50        1 (Sub-Supervisor    50          5              20
                                       3)
  iPECS-MG 100       20        1 (Sub-Supervisor    50          5              20
                                       3)
   ACD Group Attributes (PGM 212 ~ 215)
ACD Group
   ACD Group Status Service for ACD Group Call
        Status                       Means                               Service
       Normal           General In-Service Status

       Forward          Forward Status                     1. Forward (Unconditional)

        Night           Night time Status                  1. Release
                                                           2. Night Announcement Service
                                                           3. Forward
       Holiday          Holiday time Status                1. Release
                                                           2. Holiday Announcement Service
                                                           3. Forward


   • Forward Destination: Station / Station Group / Other ACD Group / Digits
   • Forward, Night, or Holiday, these kinds of status can be set manually by Administrator or
    Main Supervisor
   • Night, Holiday Status can be changed automatically by Auto Status Change Admin
    PGM212-Index5
   • In case of Announcement Service in Night, Holiday, assigned Announcement is played first
    and then the call is released
ACD Group
    ACD Call Queuing & Forward Service
 • Max Queuing Count
  Max 99 Group Call can be queued.
 • Queuing Announcement Service
  Max 5 Announcement can be served
 • Queuing Announcement Repeat Service
  Queuing Annc. can be rotated until repeat count

 • Forward Service After Queuing Time
  1. Call Release
  2. Forward to registered destination

 • 5 Step Queuing Announcement Can be defined
 • CCR Service
ACD Group
   ACD Call Distribution by Agent Priority
    - There are 20 levels as priories.
    - First higher priority group’s agents will receive the ACD call first.
      If there’s no idle agent, the next priority group’s agent will receive the ACD call.


                                                                               1         ACD Group Call
                                                      Priority-1 Group
                                                STA 2003             STA2005
                                                                                   2
                                                           STA2004
                                                                                             3




   Web: ACD Agent State & Priority
                                              Priority-2 Group                 Priority-10 Group
                                                                          STA 2009               STA2011
                                         STA 2006             STA2008
                                                                                       STA2010
                                                    STA2007
ACD Group
   Agent State
    - Agent can has 4 states (Log-Out / Log-In Ready / Log-In Work / Log-In DND)
    - Supervisors can check and change agent’s state




                                          After Work-Out
                                               Timer
                                                           After Grp. Call
                                                                                Work State
                                                           or Other Rules


  Log-Out State                    Ready State               DND Feature
                                                                   Code
                          Can Receive
                          the Grp. Call          DND
                                                 Feature Code
                                                                             DND State
ACD Group Supervisor Function
     Group Status Management (Station Web of Main Supervisor)
   - Main Supervisor can check and change Group Status (Normal / Forward / Night / Holiday)
   - Main Supervisor can make rules how to handle the ACD Call in each Group Status

   - Main Supervisor can manage Group Status with Specific Feature Code
    [ACD Supervisor Group Call Forward]
    [ACD Supervisor Group Night Mode]
    [ACD Supervisor Group Holiday Mode]

   - Main Supervisor can manage the Group Status by his Station Web Program




    Station Web
      Program
of Main-Supervisor
ACD Group Supervisor Function
     Agent Management and Monitoring

 - Supervisors can change Agent State (Log-Out / Log-In Ready / Log-In Work / Log-In DND)
 - Supervisor can answer the Queued Group Call
 - Supervisor can monitor the agent’s conversation

 -Supervisor’s Specific Feature Code for Agent Management
  [ACD Supervisor Agent State Check] / [ACD Supervisor Queued Call Answer] / [ACD Supervisor Silent Monitor]

 - Supervisor can manage Agent State by the Station Web Program




    Station Web
      Program
of Main-Supervisor
ACD Group Supervisor Function
     Group Call Traffic Analysis
 - ACD Group Call Traffic information is saved automatically
 - Supervisors can check and delete Group Call Traffic information
 - Supervisor also can check each agent’s Call Traffic information

 - Supervisor’s Specific Feature Code for Traffic Information [ACD Supervisor Traffic Check]

 - Supervisor can manage Group or Agent Call Traffic by his Station Web Program




 Station Web
   Program
of Supervisor

				
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