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When Life Happens_ Supporting your Students in Crisis

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					WHEN LIFE HAPPENS: SUPPORTING YOUR
      STUDENTS IN CRISIS
                        K A T H E R I N E S N Y D E R
     S T U D E N T    A F F A I R S S Y M P O S I U M , F A L L   2 0 1 2
                     U N I V E R S I T Y O F A R I Z O N A
                     AGENDA

• Students of concern/Students in crisis
• Case management as a profession
• Student Assistance at the University of Arizona
• University of Arizona data
• How we work with students
• How you can support students in crisis and work with
  student assistance
• Questions?
                   STUDENTS IN CRISIS

• Crisis is self-defined, any examples?
  •   Poor grade on an exam
  •   Difficult relationship with roommate
  •   Break-up of romantic relationship
  •   Illness
  •   Family emergency
  •   Mental health issues**
  •   Substance use/abuse
  •   Self-harming behavior
  •   Suicidal thoughts/ideations
               CASE MANAGEMENT

“Case management is essential to pre-intervention,
intervention-based and post-intervention
management of students of concern.”
      -National Behavioral Intervention Team Association (NaBITA)


“NaBITA has recognized that campus case
management and behavioral intervention are
tandem tasks that support each other and are
complementary to the success of each.
     -National Behavioral Intervention Team Association (NaBITA)
                              CASE MANAGEMENT

• Profession grown from concern over increasing
  mental health issues on-campus
  • Alcohol problems (up 45 %)
  • Illicit Drug Use (up 49%)
  • Learning Disabilities (up 71%)
  • Self-injury incidents (up 51%)
  • Eating disorders (up 38%)
  • 17% of counseling center clients take psychiatric medications, 2000.
    Up from 9% in 1994.
  • 89 % of centers had to hospitalize a student for psychological
    reasons
      •   Kitzrow, M. A. (2009). The mental health needs of today’s college students: Challenges and
          recommendations. NASPA Journal, 2009, 46.

• Growth at UA
• Need to centralize resources and processes for all
  students in crisis
               CASE MANAGEMENT

• Growing profession
• Professional organization
  • Higher Education Case Management Association (HECMA)
• National conference/roundtable
• Pre-conference workshop at NASPA 2013
• Standards and Advancement Committee
  • Developing CAS Standards
  • Developing training track for case managers
             STUDENT ASSISTANCE


The goal of the Coordinators of Student Assistance is
   to empower students to take a proactive role in
     exploring their own resolutions in order to be
  successful both inside and outside the classroom


             Chrissy Lieberman, Associate Dean
               Katherine Snyder, Coordinator
                 Emily Gaspar, Coordinator
              Hilary Love, Graduate Assistant
                 STUDENT ASSISTANCE

• Provides one-on-one consultations with students seeking
  assistance regarding challenges that may impede their ability to
  remain successful
• Offers assistance with academic processes such as Explanation of
  Absence, Complete Withdrawal, Medical Withdrawal, and
  Retroactive Medical Withdrawal
• Educates campus community regarding policies, procedures,
  and support services available to students
• Connects students to appropriate campus and community
  resources
• Provides students with institutional knowledge concerning policies
  and procedures in order to strive to create a common baseline
  understanding of the University among all students
• Collaborates with campus colleagues to assist students in
  navigating campus bureaucracy
• Remains unbiased when working with students, staff, and faculty
• Assists students in significant code cases, specifically related to
  complainants and respondents in Title IX as these cases can be
  particularly stressful.
              STUDENT ASSISTANCE

Roles beyond our reach:

• Providing mental health counseling
• Offering academic advising
• Sharing personal student information with parents,
  unless health and safety concerns are present
• Representing students in legal situations or code of
  conduct violations, or serving as a hearing officer
• Completing University policies and procedures on
  behalf of a student
           HOW WE SUPPORT STUDENTS



•   Information sharing
•   Consulting colleagues
•   Connecting students with the appropriate people
•   Policies/procedures/resources
•   Cut the red tape
                           POLICIES

• Absence policies
 •   Excused absence
 •   Dean’s excuse
 •   Explanation of absence
 •   Leave of absence
 •   Specific email to professors
• Dates and deadlines
 • Financial aid
 • Withdrawals
                    PROCESSES

• Withdrawal
 • Change of Schedule Form
 • Complete withdrawal
 • Medical withdrawal
• General Petition
• Speaking with instructors
• How to make a complaint
                      RESOURCES

•   Counseling and Psych Services
•   Office of Scholarships and Financial Aid
•   Academic Advising
•   Think Tank
•   Office Hours
                THE NUMBERS
        AUGUST 1, 2011-AUGUST 1, 2012= 928
•   Adjustment and Transition-40      • Student Conduct / Disciplinary
•   Academics -52                       Issues-14
•   Bias-6                            • Student Death-21
•   Family Emergency-86               • Suicidal Ideations/Gestures-40
•   Financial Aid Concern-3           • Threatening Behavior-13
•   Financial Needs-31                • Wellness Check-53
•   Harassment-26                     • Drug Overdose-2
•   Hospitalization-61                • Extreme Intoxication-55
•   Mental Health-98                  • Acts of Violence or Threats-23
•   Mental Health Hospitalization-8   • High Profile Events that result in
•   Other -48                           Media Attention-9
•   Physical Assault-35               • Housing-6
•   Physical Health-72                • Missing Student-9
•   Relationship Violence-9           • Sexual Assault -18
•   Sexual Misconduct-10
•   Stalking-1
                     CURRENTLY

• Adjustment & Transition-33   •   Physical Assault-2
• Academics-33                 •   Physical Health-6
• Bias-3                       •   Sexual Misconduct-3
• Conflict Coaching-4          •   Student
• Family Emergency-22              Conduct/Disciplinary Issues
• Financial Aid Concern-14         -2
• Harassment-6                 •   Student Death-3
• Hazing-1                     •   Substance Use/Abuse-24
• Hospitalization-20           •   Suicidal Ideations/Gestures
                                   -7
• Mental Health-22             •   Threatening Behavior-7
• Mental Health                •   University Complaint-3
  Hospitalization-5
• Other-8                      •   Wellness Check-18
AUGUST 1, 2012- OCTOBER 10, 2012= 247
                           Adjustment & Transition

                           Academics

                           Bias

                           Conflict Coaching

                           Family Emergency

                           Financial Aid Concern

                           Harassment

                           Hazing

                           Hospitalization

                           Mental Health

                           Mental Health Hospitalization

                           Other

                           Physical Assault

                           Physical Health

                           Sexual Misconduct

                           Student Conduct/Disciplinary Issues

                           Student Death

                           Substance Use/Abuse

                           Suicidal Ideations/Gestures

                           Threatening Behavior

                           University Complaint

                           Wellness Check
                REFERRAL NUMBERS

•   CAPS-1
•   UAPD-29
•   Greek Life-30
•   Faculty / Staff-36
•   Residence Life-33
•   Parents / Guardian-41
•   Student-7
•   Athletics-1
•   Self Report-68
     HOW YOU CAN SUPPORT STUDENT

• Listen
• Knowing policies relevant for your role and the
  students with whom you work
• Don’t be afraid to ask difficult questions
• It’s okay to offer words of encouragement and
  support
• Provide resources
• Know you do not need to have all of the answers
• Ask questions and refer!
                  WORKING TOGETHER

• Contact us
  • Questions about a situation
    • There is no expectation everyone has all the answers
  • Presentations to your department
• Understand that contact by Student Assistance is in
  no way a reflection on you or how you do your job
• Be as flexible and collaborative as possible
• Refer/report students
       REPORTING A STUDENT OF CONCERN

• Clear
• Give examples, not feelings
REPORTING A STUDENT OF CONCERN
REPORTING A STUDENT OF CONCERN
                FINAL THOUGHTS

• We ALL have a responsibility to support students in
  need, it takes a village!
• Working together and collaboration makes this task
  easier for everyone

     Do what you can, when you can, listen, and
    remember, if you are doing what feels right, it is
               probably the right thing.
                 QUESTIONS?

Katherine Snyder, M. A.
katherinesnyder@email.arizona.edu
626-6186
Coordinator, Student Advocacy and Assistance
Dean of Students Office
University of Arizona

				
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