VP Healthcare Operations Risk in Kissimmee FL Resume Grace Gilbert-Davis by GraceGilbertDavis


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									                                  Grace Gilbert-Davis, MSA, CHE, CHC
                                                             C 802.343.6007
South Burlington, VT 05403                           gracegilbertdavis@ymail.com                         Poinciana, FL 34759

                                                  Senior Director - Healthcare
Seasoned professional with 15+ years of leadership excellence in provider practice, teaching hospital and
federally qualified health center environments. Draw on business acumen and administrative expertise to
realize long and short term operations plans using market demand and cost benefit analysis as well as regu-
lar review of department performance reports and data. Confident leader who manages large capital budg-
et projects, including opening new buildings, clinics and services as well as equipment expenditures. Ability
to build top-caliber teams by serving as a role model to foster positive staff morale, performance, and reten-
tion. Forge productive relations with all colleagues and staff members. Augment strengths with unwavering
commitment to mission and professional integrity.

                                                          AREAS OF EXPERTISE
           Operations / Capital Projects              Budgeting & Cost Accounting          Cost Reduction & Elimination
           Quality Management                         Policy Development & Integration     Risk Mgmt / Safety / Compliance
           Staff / Board Education/Training           Personnel Management                 Provider/Patient Staff Relations
                                                      PROFESSIONAL EXPERIENCE
Community Health Center of Burlington, Inc, Burlington, VT                                                    2008 – present
Director - Operations & Facilities (2010 – present): Oversee operations for a 33K-square-foot main site,
3 satellite clinics, and 4 school-based programs. Manage facilities department, behavioral health therapy and
social services, purchasing, patient relations, security, risk management/safety and compliance. Accountable
for capital budget, projects, and expenditures. Oversee contracting, insurance portfolio and policy, proce-
dure and protocols. Drive education and training for risk management, compliance, HIPAA, and emergency
preparedness. Member of senior management team reporting to Executive Director.
                       Raised internal customer survey scores by launching facilities helpdesk ticket system that reduced
                       response time 20% and improved prioritization of projects, maintenance, and repairs.
                       Instituted formal RFP process; generated all necessary RFPs in six months, establishing baseline
                       costs and insuring compliance with organization’s by-laws
                       Centralized policies, decreasing number of documents from 873 to <100; created 3-year renewal cy-
                       cle to ensure compliance with all legal bodies.
                       Captured up to 25% savings by centralizing dental, medical, and office supply purchasing.
Director – Operations & Quality (2010 – 2012): Serving on the senior management team, oversaw op-
erations including nursing, behavioral health, registration, eligibility, and health information management.
Coordinated all quality and risk management, as well as corporate compliance and ethics programs.
                       Served on steering committee for an $11.3M building project:
                       o Participated in building design to ensure optimal clinic flow, pleasant waiting rooms, and efficient
                           administrative space.
                       o Effectively controlled $410K furniture, furnishing, and equipment (FFE) budget.
                       o Managed relocation to new clinic with no interruption to patient services.
                       Instituted cross-departmental surveys to pinpoint improvement opportunities.
Director – Quality Management (2008 – 2012): Member of senior management team. Instituted formal
risk management, compliance, and quality programs including all related policies, procedures, and protocols.
Oversee program advancements in response to ongoing changes in regulatory and accreditation standards.
Conduct regular enterprise risk assessments for quality improvement, risk management, and building safety
Grace Gilbert-Davis, MSA, CHE, CHC                                                                    PAGE 2


Interim Executive Director (2009 – 2010): Took advanced role overseeing entire organization during
Executive Director’s absence. Reported to President of Board of Directors.
       Oversaw successful application for $10.9M building grant and $5M 330b HRSA grant. Formally ac-
       cepted grant from President Obama during a press conference at White House in 12/2009.

Problem Knowledge Couplers, Burlington, VT                                                       2006 – 2007
Intellectual Property Compliance & Controls Manager: Reduced risk by creating companywide pro-
gram for use of third-party intellectual property in medical decision support software product.
       Developed full compliance program and audit tools; conducted first intellectual property audit.
       Facilitated redesign of medical content development process.
       Conducted program training across entire organization.

Fletcher Allen Health Care (Vermont’s Academic Health Center), Burlington, VT
Director – Network Development (1999 – 2006): Served as senior liaison for 24 hospital CEOs and
CMOs, and 1400 referring providers. Drove outreach business development focused on cardiology, radiolo-
gy, neurosciences, orthopedics/spine, and women’s services. Provided clinical and administrative oversight
of 150 outreach clinics, practices, and professional consulting services.
       Implemented telemedicine dermatology services for NY Department of Corrections’ North Country
       Created organization’s Outreach Service Program, yielding 100+ new outreach services in 4 years.
       Instituted central system for management and contracting of outreach services, negotiating 150
       agreements in 4 years.
       Identified need for outreach informatics services in community hospital setting; implemented remote
       services for radiology, cardiology, dermatology, and psychiatry, yielding $1M+ average gross
       Revamped telemedicine program from a research-based initiative to include patient care services,
       resulting in 800 additional patients consults with $160K+ annual gross charges.
       Created a formal physician relations program to target 1400 referring providers.

                                           PRIOR EXPERIENCE
  Advanced through a series of safety, risk, and treasury management roles at Fletcher Allen Health Care.

                             EDUCATION & PROFESSIONAL DEVELOPMENT
        Master of Science – Administration / Organization Behavior, Saint Michael’s College
            Bachelor of Science – Business Administration / Pre-Law, Trinity College

                Health Care Compliance Association, Certified Healthcare Compliance (CHC)
              Snelling Center for Government, Vermont Leadership Institute Graduate, UVM
             American College of Healthcare Executives, Certified Health Care Executive (CHE)
            Certified Risk Manager; Certified Safety Officer, New England Health Care Assembly

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