Grace Gilbert-Davis, MSA, CHE, CHC
South Burlington, VT 05403 email@example.com Poinciana, FL 34759
Senior Director - Healthcare
Seasoned professional with 15+ years of leadership excellence in provider practice, teaching hospital and
federally qualified health center environments. Draw on business acumen and administrative expertise to
realize long and short term operations plans using market demand and cost benefit analysis as well as regu-
lar review of department performance reports and data. Confident leader who manages large capital budg-
et projects, including opening new buildings, clinics and services as well as equipment expenditures. Ability
to build top-caliber teams by serving as a role model to foster positive staff morale, performance, and reten-
tion. Forge productive relations with all colleagues and staff members. Augment strengths with unwavering
commitment to mission and professional integrity.
AREAS OF EXPERTISE
Operations / Capital Projects Budgeting & Cost Accounting Cost Reduction & Elimination
Quality Management Policy Development & Integration Risk Mgmt / Safety / Compliance
Staff / Board Education/Training Personnel Management Provider/Patient Staff Relations
Community Health Center of Burlington, Inc, Burlington, VT 2008 – present
Director - Operations & Facilities (2010 – present): Oversee operations for a 33K-square-foot main site,
3 satellite clinics, and 4 school-based programs. Manage facilities department, behavioral health therapy and
social services, purchasing, patient relations, security, risk management/safety and compliance. Accountable
for capital budget, projects, and expenditures. Oversee contracting, insurance portfolio and policy, proce-
dure and protocols. Drive education and training for risk management, compliance, HIPAA, and emergency
preparedness. Member of senior management team reporting to Executive Director.
Raised internal customer survey scores by launching facilities helpdesk ticket system that reduced
response time 20% and improved prioritization of projects, maintenance, and repairs.
Instituted formal RFP process; generated all necessary RFPs in six months, establishing baseline
costs and insuring compliance with organization’s by-laws
Centralized policies, decreasing number of documents from 873 to <100; created 3-year renewal cy-
cle to ensure compliance with all legal bodies.
Captured up to 25% savings by centralizing dental, medical, and office supply purchasing.
Director – Operations & Quality (2010 – 2012): Serving on the senior management team, oversaw op-
erations including nursing, behavioral health, registration, eligibility, and health information management.
Coordinated all quality and risk management, as well as corporate compliance and ethics programs.
Served on steering committee for an $11.3M building project:
o Participated in building design to ensure optimal clinic flow, pleasant waiting rooms, and efficient
o Effectively controlled $410K furniture, furnishing, and equipment (FFE) budget.
o Managed relocation to new clinic with no interruption to patient services.
Instituted cross-departmental surveys to pinpoint improvement opportunities.
Director – Quality Management (2008 – 2012): Member of senior management team. Instituted formal
risk management, compliance, and quality programs including all related policies, procedures, and protocols.
Oversee program advancements in response to ongoing changes in regulatory and accreditation standards.
Conduct regular enterprise risk assessments for quality improvement, risk management, and building safety
Grace Gilbert-Davis, MSA, CHE, CHC PAGE 2
PROFESSIONAL EXPERIENCE CONTINUED…
Interim Executive Director (2009 – 2010): Took advanced role overseeing entire organization during
Executive Director’s absence. Reported to President of Board of Directors.
Oversaw successful application for $10.9M building grant and $5M 330b HRSA grant. Formally ac-
cepted grant from President Obama during a press conference at White House in 12/2009.
Problem Knowledge Couplers, Burlington, VT 2006 – 2007
Intellectual Property Compliance & Controls Manager: Reduced risk by creating companywide pro-
gram for use of third-party intellectual property in medical decision support software product.
Developed full compliance program and audit tools; conducted first intellectual property audit.
Facilitated redesign of medical content development process.
Conducted program training across entire organization.
Fletcher Allen Health Care (Vermont’s Academic Health Center), Burlington, VT
Director – Network Development (1999 – 2006): Served as senior liaison for 24 hospital CEOs and
CMOs, and 1400 referring providers. Drove outreach business development focused on cardiology, radiolo-
gy, neurosciences, orthopedics/spine, and women’s services. Provided clinical and administrative oversight
of 150 outreach clinics, practices, and professional consulting services.
Implemented telemedicine dermatology services for NY Department of Corrections’ North Country
Created organization’s Outreach Service Program, yielding 100+ new outreach services in 4 years.
Instituted central system for management and contracting of outreach services, negotiating 150
agreements in 4 years.
Identified need for outreach informatics services in community hospital setting; implemented remote
services for radiology, cardiology, dermatology, and psychiatry, yielding $1M+ average gross
Revamped telemedicine program from a research-based initiative to include patient care services,
resulting in 800 additional patients consults with $160K+ annual gross charges.
Created a formal physician relations program to target 1400 referring providers.
Advanced through a series of safety, risk, and treasury management roles at Fletcher Allen Health Care.
EDUCATION & PROFESSIONAL DEVELOPMENT
Master of Science – Administration / Organization Behavior, Saint Michael’s College
Bachelor of Science – Business Administration / Pre-Law, Trinity College
Health Care Compliance Association, Certified Healthcare Compliance (CHC)
Snelling Center for Government, Vermont Leadership Institute Graduate, UVM
American College of Healthcare Executives, Certified Health Care Executive (CHE)
Certified Risk Manager; Certified Safety Officer, New England Health Care Assembly