Homeless to Home Australian Homelessness Clearinghouse

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					Homeless to Home:
South Australia’s Homelessness Strategy 2009-2013
© 2011 Government of South Australia, Department for Families and Communities
Printed July 2011
ISBN: 978-1-921649-25-7

The information in this publication can be provided in alternative format on request.
Phone: (08) 8413 9072
FOREWORD                                                                munity’
                                                                                                       MEMBER FOR WRIGHT

                                                        ing for our com
                                                 It ver
Becoming homeless can be frightening and lonely.‘Deliis also something
that can happen to anyone, even unexpectedly. It is for this reason that
the South Australian Government has for a long time been trying to not
just manage homelessness but get homeless people sheltered and stop
more people going on the streets.

We strove to be innovative and                                      specialist service system for women and
persistent, even during those times                                 children who are homeless as a result
when homelessness wasn’t high on the                                of experiencing Domestic or Aboriginal
public agenda. Guided by our Thinker in                             Family Violence. We have set a range of
Residence (2006) Ms Rosanne Haggerty                                new and practical targets including the
and the efforts of the Social Inclusion Unit,                       increased accessibility to homelessness
significant achievements have already                               services for Aboriginal and Torres Strait
been made in South Australia.                                       Islander people and prioritising the
These include reductions in the number                              reduction of rough sleeping. We have
of rough sleepers, housing initiatives such                         worked hard to not just deliver new
as Common Ground to provide ‘housing                                programs, but provide a well planned
first’ responses and innovative support                             and State-wide response to this important
responses, such as the Street to Home                               issue. We are confident of continuing to
multi-disciplinary assertive outreach                               reduce homelessness in this state and
service.                                                            making a real difference to the lives of
                                                                    those in need.
With the Commonwealth Government’s
renewed focus on homelessness in recent           It is with great pride, a sense of
years, South Australia has developed              achievement and a growing confidence
strong inter-government and cross sector          in the future that I release Homeless to
relationships to take our responses               Home: South Australia’s Homelessness
even further. In the past two years South         Strategy 2009 – 2013.
Australia has delivered wholesale reform
and major investment to create a
renewed and integrated Homelessness
Service Sector. We are proud of being
able to offer a more professional, well-                                 Hon Jennifer Rankine MP
connected and responsive service to                        Minister for Families and Communities
families and individuals experiencing                                             Minister for Housing
homelessness. We are also proud to be 1, The Village Shopping Centre, The Golden Way, Goldenfor Ageing
                                      Suite                                        Minister Grove SA 5125
able to offer a separate and specific                                             8289 1430
                                                   Phone: (08) 8289 0700 Fax: (08)Minister for Disability

                                   Authorised by Michael Brown, 141 Gilles Street, Adelaide SA 5000. Printed by Falcon Print, 24 Gaelic Avenue, Holden Hill SA 5088.

                                                           Homeless to Home: South Australia’s Homelessness Strategy 2009-2013                                         1
                   Homelessness has devastating effects on                experiencing homelessness or at risk
                   the health and wellbeing of a significant              in every region across South Australia,
                   number of adults, families, young people               including services for adults, families,
                   and children. Those living without access              children, young people, Aboriginal and
                   to safe, sustainable housing represent the             Torres Strait Islander people and women
                   most disadvantaged and marginalised                    experiencing domestic violence. We also
                   people in Australian society.                          have a new homelessness state-wide
                                                                          “gateway” service to assist people to
                   In 2008, aided by a substantial increase               access housing and support 24 hours a
                   in investment in homelessness programs                 day, seven days per week.
                   and infrastructure by the Commonwealth
                   and State Government, Housing SA                       This process has also provided the
                   led a major strategic reform of the                    opportunity to develop and implement a
                   homelessness sector in South Australia.                number of highly innovative housing and
                   The overarching goal of the reform was                 support models to respond to people who
                   to assist more people to end or prevent                in the past may have fallen through the
                   homelessness in their lives.                           gaps. These include:
                                                                          •	 Common	Ground:	Mixed	community	
                   South Australia has significantly reduced                  supportive housing in Adelaide and
                   the number of people who were homeless                     Port Augusta
                   and sleeping rough in the city of Adelaide.            •	 Ladder	St	Vincent	Street:	For	young	
                   Annual street counts of rough sleepers in                  people to be housed and supported
                   the Adelaide inner city reveal the number                  to maintain links with education and
                   of rough sleepers reduced by 50% from                      employment.
                   108 in 2007 to 51 in 2011.                             •	 Melrose	Park:	Specially	designed	and	
                                                                              built supportive housing for older
                   An investment of $200 million in                           homeless people.
                   homelessness support services in South                 •	 Uno	Apartments:	High	rise	inner	
                   Australia from 2009 to 2013, as well as an                 city mixed community building
                   additional 726 new houses for homeless                     incorporating market housing,
                   people, provided the unique opportunity                    affordable housing, public rental and
                   to build on the success of our response to                 youth crisis accommodation.
                   rough sleepers and move forward with a
                   significant expansion in our approach to
                   ending homelessness.

                   From 2008 to 2009 the plan for a renewed
                   homelessness sector was developed.
                   In 2010 the new sector was rolled out, with
                   75 new specialist homelessness services
                   in operation across South Australia by
                   the end of the year. In 2011 we now have               Minister Arbib and Minister Rankine opening
                   high quality consistent services for people            Ladder St Vincent Street

2   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
Whilst the reform has meant a process of
great change and at times uncertainty,
we are already seeing significant
achievements from services. Between
July 2010 and March 2011 nearly 20,000
people received support to end or prevent
homelessness across South Australia. This
represents a 47% increase in the number
of people who were assisted compared to
the previous year. Eleven-thousand people
have also been assisted to sustain their
tenancies or exit into sustainable housing.

These outcomes have only been possible
as a result of considerable commitment,
co-operation and persistence on the
part of the Commonwealth Government,
South Australian Government, the non-
government sector and homeless people
in South Australia.

                                                                             Site visit at Ladder St Vincent Street

                                              Homeless to Home: South Australia’s Homelessness Strategy 2009-2013     3
                      Homelessness has devastating impacts on                              In 2008, aided by a substantial
                      the health and wellbeing of a significant                            increase in investment in homelessness
                      number of adults, families, young people                             programs and infrastructure by the
                      and children. Those living without access                            Commonwealth and State Governments,
                      to safe, sustainable housing represent the                           Housing SA, Homelessness Strategy
                      most disadvantaged and marginalised                                  Division, led a major strategic reform
                      people in Australian society.                                        of the homelessness sector in South
                                                                                           Australia. This work involved the strategic
                      The most recent national “Counting the                               assessment and alignment of mainstream
                      Homeless” study, reported there were                                 Government services, cross portfolio
                      7962 homeless people in South Australia                              funding, non-Government specialist
                      on census night 2006, representing                                   services, public housing assets and
                      53 homeless people per 10 000 of the                                 community housing to build an integrated
                      population, in line with the national                                service system.
                      average1. Of these it is estimated that up
                      to 800 people may sleep rough across our                             Housing SA, Homelessness Strategy
                      state on any given night2.                                           Division (HSD) has led a process of reform
                                                                                           building on consultations previously
                      In 2002 the South Australian Rann                                    undertaken across SA to build a new
                      Government established the South                                     Homelessness Service System which:
                      Australian Social Inclusion Unit (SIU), led                          •	 capitalises	on	new	investment
                      by Monsignor David Cappo. The SIU set                                •	 consolidates	previously	fragmented	
                      the radical target to halve rough sleeping                               responses
                      in South Australia. Initial success was                              •	 increases	quality	of	service	provision
                      evident with 2006 Census data indicating                             •	 achieves	consistency	across	service	
                      that rough sleeping in SA had reduced,                                   regions
                      against a backdrop of a national                                     •	 invests	in	best	practice
                      increase.                                                            •	 achieves	agreed	targets
                                                                                           •	 embeds	specialist	homelessness	
                                                                                               service responses into the broader
                                                                                               housing and mainstream service

                                                                                           Critical to the success of the reform
                                                                                           process was the ability of all stakeholders
                                                                                           to work together in partnership
                                                                                           towards the development of a better
                                                                                           service system. To this end Housing SA,
                                                                                           Homelessness Strategy Division led a
                      CEO sleep out at the Zoo                                             comprehensive consultative process

       Chamberlain C, MacKenzie D 2009. Counting the homeless 2006: South Australia. Canberra: AIHW

       Chamberlain C, MacKenzie D 2009. Counting the homeless 2006: South Australia. Canberra: AIHW, p.6.

4   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
                including state-wide, regional and sector
                based consultation forums, established
                advisory groups and a monthly newsletter
                ensuring information sharing and
                meaningful consultation with all key

                The reform has resulted in a significant
                increase in support services and
                housing options. We now have a service
                system that is more accessible, robust,
                equitable, transparent, connected and
                most importantly, better able to deliver                            Launch of SA Homelessness Implementation Plan
                sustainable outcomes for those who are
                homeless or at risk of homelessness in
                South Australia.
                                                                                     Table 1: South Australian SAAP activity
                                                                                              2000-01 to 2009-10
                The Homelessness Sector
                                                                                       Year                   Number         Average length
                Pre-Reform                                                                                  of support            of support
                Prior to 2009 under the Commonwealth                                                           periods        period (days)

                State Housing Agreement, specialist
                                                                                       2000-01                   11 000                     73
                homelessness and domestic violence
                services were managed through the                                      2001-02                   14 400                     66

                Supported Accommodation Assistance                                     2002-03                   14 100                     64
                Program (SAAP) and included matched                                    2003-04                   14 700                     69
                State and Commonwealth funding.                                        2004-05                   15 600                     67
                The demand on SAAP services grew
                                                                                       2005-06                   15 900                     66
                dramatically between 2000/01 and
                                                                                       2006-07                   20 000                     62
                2008/09 with a 93% increase in the
                                                                                       2007-08                   21 900                     77
                volume of support periods provided by
                SAAP services in South Australia along with                            2008-09                   21 200                     84

                a 15% increase in the average length of                               2009-10                    23 200                     87

                support periods3 (see Table 1).

                Launch of Ladder project partnership

 AIHW 2010. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2008-09 South Australia supplementary
tables. Canberra: AIHW, p. 54.

                                                             Homeless to Home: South Australia’s Homelessness Strategy 2009-2013                    5
                      During this same period data reported in Counting the Homeless demonstrated South
                      Australia was making marked improvement in moving people from more vulnerable forms
                      of homelessness, including rough sleeping and boarding houses, to the less vulnerable
                      form of SAAP accommodation4 (see Table 2).

                      Table 2: Persons in different sectors of the homelessness population in south australia
                               2001 to 2006
                        Sector of homelessness                South Australia 2001             South Australia 2006       SA   National
                                                                                                                      Change   Change
                                                                  No.               %              No.           %

                        Boarding houses                         1,438              19           1,369           17      4.8%        6%

                        SAAP accommodation                      1,114              15           2,111           26     89.5%       39%

                        Friends and relatives                   4,137              55           3,634           46     12.2%        4%

                        Improvised dwellings /
                        rough sleeping                            897              12             848           11      5.5%       19%

                      A reduction in rough sleeper numbers in                               on the SAAP service system. This placed
                      South Australia by 5.5% was seen against                              a heavy burden on the already stretched
                      a backdrop of a 19% increase nationally.                              specialist homelessness sector and
                      South Australia’s relative success was due                            highlighted significant gaps in the
                      in a large part to the SA Government’s                                broader housing and support service
                      investment in social inclusion initiatives                            system. In a review of SAAP in 2006,
                      since 2002. The Government, through                                   Housing SA had identified major barriers
                      the South Australian Social Inclusion Unit                            to an effective homelessness service
                      (SIU) set an ambitious target to halve                                system including:
                      rough sleeper numbers in South Australia
                      by 2010. Progress towards the target was                              •	 inconsistency	in	the	spread	and	
                      underpinned by three key principles:                                     quality of specialist homelessness
                                                                                               services across geographical regions
                      • a ‘housing first’ approach to                                       •	 inequity	of	access to services for
                         homelessness                                                          particular high risk population groups
                      •	 assertive	outreach	                                                   in many regional areas
                      •	 mainstream	and	specialist	service	                                 •	 a	lack	of	integration amongst
                         integration.                                                          specialist homelessness services and
                                                                                               between specialist and mainstream
                      In 2007 South Australia commenced an                                     services.
                      annual street count of people sleeping
                      rough in the Adelaide inner city. The                                 In 2007 Housing SA, Homelessness
                      data from these counts indicates the                                  Strategy Division (HSD) started along the
                      target to halve rough sleepers has been                               pathway to reform. Commencing with
                      successfully achieved in this region,                                 the engagement of the SAAP sector in a
                      with the numbers in inner city Adelaide                               series of consultations, HSD aimed to build
                      reducing from 108 in 2007 to 51 in 20115.                             on the success of SIU initiatives, increase
                                                                                            quality and consistency across the
                      Success in reducing rough sleeping                                    sector and improve long term outcomes
                      across South Australia however                                        for people experiencing all forms of
                      contributed towards increased pressure                                homelessness.

       Chamberlain C, MacKenzie D 2009. Counting the homeless 2006: South Australia. Canberra: AIHW, p. 27.

       Inner City Rough Sleeper Count May 2011, p. 2.

6   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
National Commitment to Tackle
On 21 December 2008, after an extensive
consultation and Green Paper process,
the then Prime Minister, the Hon Kevin
Rudd MP and Minister for Housing, Tanya
Plibersek MP released the Government’s
White Paper on Homelessness: The Road
Home: A National Approach to Reducing
Homelessness 6. The Road Home set
a new national strategic agenda for
reducing homelessness by 2020, with two
overarching goals:

•	 To	halve	overall	homelessness;	and	
•	 To	offer	supported	accommodation	
   to all rough sleepers who need it.

The Commonwealth reform agenda on
Homelessness facilitated a transition from
the previous SAAP Bilateral Agreement
to the new National Affordable Housing
Agreement, with additional investment
contributed by the National Partnership
Agreement on Homelessness (NPAH).
Later	the	same	year	the	Commonwealth	
announced the Nation Building and
Economic Stimulus Plan (NBESP) which
offered unprecedented investment in
the building of social housing across
the country.

 Department of Families, Housing, Community Services and Indigenous Affairs 2008. The Road Home: A national approach to reducing homelessness.
Canberra: FaHCSIA.

                                                             Homeless to Home: South Australia’s Homelessness Strategy 2009-2013                 7
                   A substantial increase in investment                   experiencing homelessness, maximise
                   in homelessness services and social                    new investment, ensure best practice
                   housing infrastructure in South Australia              principles were reflected consistently
                   provided increased momentum and                        throughout the entire sector and promote
                   a unique opportunity to move forward                   the longevity of intended program
                   with a major strategic reform of the                   outcomes.
                   homelessness sector.                                   Central to the development of a better
                   The reform sought to combine existing                  connected service system, was the
                   and new resources, engage mainstream                   promotion of a client centred approach
                   commitment across the whole of                         and the prioritisation of ending
                   Government and redesign all existing                   homelessness for individuals and families.
                   specialist programs, to ensure a spread                Careful consideration was given to the
                   of high quality specialist homelessness                experience of individuals accessing the
                   services that are integrated with                      system and a commitment was made
                   mainstream responses, across the State.                early in the reform process that people
                   The reform was driven by a mandate                     entering the new service system would
                   to improve outcomes for people                         only have to tell their story once.

                   Homelessness Strategy Service Support Team

8   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
To meet this commitment, the new system                                In order to achieve effective change,
needed to respond in an integrated way.                                Housing SA, Homelessness Strategy
The development of a web based                                         Division set about building an evidence
standard case management system,                                       base for resource distribution and best
embedded within every homelessness                                     practice responses to people who were
service was identified as a key to                                     homeless or at risk of homelessness
achieving these goals.                                                 in South Australia. Extensive mapping
                                                                       exercises were conducted to establish
                                                                       a demand profile. This work analysed
                                                                       specialist homelessness services’ activity
                                                                       data and demographic data7 from the
                                                                       2006 Census8 and Social Health Atlas of
                                                                       South Australia9 including: age, Aboriginal
                                                                       and Torres Strait Islander status, culturally
                                                                       and linguistically diverse background
                                                                       and socio-economic index measures in
                                                                       each geographical region. This exercise
                                                                       provided a formula for the distribution
                                                                       of funding for specialist homelessness
                                                                       services in each region (see Figure 1 on
                                                                       next page) and across priority population
                                                                       groups: generic (adults and families),
                                                                       young people, Aboriginal and Torres
                                                                       Strait Islander people and women and
                                                                       their children experiencing domestic/
                                                                       Aboriginal family violence (see Figure 2
                                                                       on next page).
Service development mapping

 AIHW 2011. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2009-10: Australia. SAAP National Data
Collection annual report 2009-10. Canberra: AIHW.
AIHW 2010. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2008-09 South Australia supplementary
tables. Canberra: AIHW.
 Australian Bureau of Statistics 2006. 2006 Census. Canberra: ABS
 Glover	J,	Hetzel	D,	Glover	L,	Tennant	S,	Page	A.	A	Social	Health	Atlas	of	South	Australia	(Third	edition).Adelaide:	The	University	of	Adelaide,	2006

                                                               Homeless to Home: South Australia’s Homelessness Strategy 2009-2013                      9
        Figure 1. Average annual regional funding increases for specialist homelessness services
                    Figure 1: Average annual regional funding increases for specialist
                  in South Australia, 2010 - 2013.
                     homelessness services in South Australia, 2010 - 2013.

                                                                                                        New (NPAH)
                                                                                                        Existing (NAHA)
        $m 7.000























































                                                              Regional coverage of Services

        Figure 2. Average annual funding (NPAH and NAHA combined) for specialist homelessness
                  services in South Australia to respond to homeless priority population groups,

                                        South Australian Specialist Homelessness Service
                                        annual funding by priority population



                                $m      12.000

                                                           de es

                                                                         ce ic


                                                                       en st


                                                         an rr

                                                                     ol e
                                                      Isl To

                                                                   Vi om
                                                    it &

                                                 ra al
                                              St in

                                                                        Priority Population

10   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
Extensive consultations were then                  the architecture for a renewed specialist
undertaken with representatives from               homelessness sector. The Plan committed
specialist homelessness and mainstream             to three national targets stipulated under
services across the State. The demand              the National Partnership Agreement on
profile analysis was presented to the              Homelessness:
sector, highlighting gaps in geographical
and population based responses and                 1. By 2013, a	7	per	cent	reduction in
providing a solid evidence base for                   the	number	of	South	Australians	
the direction of reform. In partnership               experiencing	homelessness	(from
with funded services, Housing SA,                     7,962 in 2006 to 7,405 - a reduction
Homelessness Strategy Division then                   of 557).
developed an overarching blueprint for
a reformed homelessness service system             2. By 2013, a	one	third	reduction	
to better meet the needs of homeless                  in	the	number	of	Aboriginal	
people and those at risk in South                     South	Australians	experiencing	
Australia.                                            homelessness (from 858 in 2006 to
                                                      572 – a reduction of 286).

                                                   3. By 2013, a	25	per	cent	reduction	in	
                                                      the	number	of	South	Australians	who	
                                                      are	sleeping	rough	(from 848 to 636 –
                                                      a reduction of 212).

                                                   The Plan identified a set of fundamental
                                                   principles developed in partnership
                                                   with stakeholders that would underpin
                                                   specialist homelessness services and
                                                   the integration with mainstream services
                                                   as follows:
                                                   •	 A	Housing	First	Approach:	to provide
                                                       safe and secure housing as a first step
                                                       in ending a person’s experience of
                                                       homelessness, alongside coordinated
                                                       support services.
                                                   •	 Consolidation	of	services: to
                                                       facilitate efficient economies of scale
                                                       and reduce unnecessary duplication
Reform Consultations                                   in administrative costs.
                                                   •	 Regionalisation	of	services:	to
The blueprint for reform was articulated in            provide consistent high-quality
the South Australian Implementation Plan               specialist homelessness services
(“the Plan”) for the National Partnership              targeting each priority population
Agreement on Homelessness. The Plan                    group in every region, including
combined existing resources (via the                   services for adults and families, young
National Affordable Housing Agreement)                 people, women and their children
with new resources (via the National                   experiencing or escaping domestic
Partnership Agreement on Homelessness)                 violence, Aboriginal and Torres
and social housing (Nation Building                    Strait Islander people and children
Economic Stimulus Plan) and outlined                   accompanying adults.

                                              Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   11
                    •	 No	wrong	door: to avoid barriers                    •	 Culturally	competent	responses	to	
                       accessing housing and support,                         Aboriginal	and	Torres	Strait	Islander	
                       the ‘no wrong door’ principle                          people:	to strengthen and expand
                       ensures clients receive a consistent                   the sector’s provision of culturally
                       response, regardless of where                          competent services for Aboriginal and
                       or how they access the system.                         Torres Strait Islander people who are
                       Central to this is the requirement of                  homeless or at risk of homelessness.
                       specialist homelessness services                    •	 Priority	for	the	safety	of	women	and	
                       to act as ‘gateways’ to the broader                    their	children: to apply a priority
                       homelessness sector.                                   response where women and their
                    •	 Standardised	best	practice	case	                       children who are experiencing or
                       management	and	integration	                            escaping domestic/Aboriginal family
                       of	services: to apply high quality                     violence are recognised as needing
                       and consistent case management                         priority access to support as well as
                       practice to ensure integration across                  safe and secure housing. In order to
                       specialist and mainstream services in                  facilitate this, the reform involved the
                       order to assist individuals to end their               separation of domestic/Aboriginal
                       homelessness.                                          family violence services (formerly
                    •	 Separation	of	tenancy	management	                      embedded in the SAAP service
                       and	support	provision: to enable                       system), into a separate and specific
                       property management to be                              Domestic and Aboriginal Family
                       undertaken separately to client                        Violence Service Sector.
                       support and minimise the potential                  •	 Children	as	clients	in	their	own	
                       for conflict of interest, or a monopoly                right: to improve the response to
                       of services in a person’s life. The                    homeless children. This principle
                       separation of these two functions                      requires individual assessment and
                       also ensures transparent allocation                    case management for every child
                       of resources for support and property                  accompanying an adult into a
                       management.                                            specialist homelessness or domestic/
                                                                              Aboriginal family violence service.

                    DFC staff launch reform milestone

12   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
A Partnership Approach to                                           Engaging Mainstream Services
Sector Reform                                                       A critical component of the Australian
With a blueprint for reform in place a                              Government’s White Paper “The Road
robust consultative and communication                               Home” is the engagement of mainstream
system was adopted. This involved                                   services in the identification and delivery
engagement with nine advisory                                       of services to homeless people.
groups/committees, including broad
based sector groups, as well as those                                    ‘People	will	get	much	better	help	
focussed on priority populations: youth,                                   if	mainstream	and	specialist	
Aboriginal and Torres Strait Islander                                   homelessness	services	work	better	
people and women experiencing                                                        together.10
domestic/Aboriginal family violence.
A regular newsletter update on                                      Housing SA, Homelessness Strategy
the progress of the reform was also                                 Division approached the reform process
distributed to Government and non-                                  with a clear mandate to not only
Government stakeholders. A strong                                   scrutinise the non-Government service
partnership approach throughout the                                 delivery sector but to also consider
implementation process was critical to                              substantial deficits in the delivery of
success in ensuring a consistent spread                             mainstream Government Services to
of high quality services was applied within                         the Homeless Population. As a result
the context of locally identified needs for                         considerable reform has taken place
people experiencing homelessness and                                not only in the specialist sector but
domestic/Aboriginal family violence.                                also in the mainstream sector including
                                                                    the utilisation of Housing SA Regional
                                                                    offices as Gateways to Homelessness
                                                                    Services, the development of a social
                                                                    work program in Housing SA to assist
                                                                    people at risk to maintain tenancies,
                                                                    and the expansion of the Private Rental
                                                                    Liaison	Program	across	all	Housing	SA	
                                                                    Regional Offices.

 Rosanne Haggerty’s visit to the Riverland

  Department of Families, Housing, Community Services and Indigenous Affairs 2008. The Road Home: A national approach to reducing homelessness.
Canberra: FaHCSIA, p. 10

                                                             Homeless to Home: South Australia’s Homelessness Strategy 2009-2013                  13
                    Additional strategies to promote reform in                 These	include	the	Ladder	St	Vincent	
                    mainstream services include:                               Street program, Integrated Housing
                                                                               Exits Program, Youth Justice Program
                    •	 All	relevant	South	Australian	                          and the state-wide Supportive
                       Government departments have                             Housing Program. In each of these
                       been required to develop individual                     examples formal partnerships have
                       Departmental Implementation                             been developed engaging critical
                       Plans addressing the outcomes in                        mainstream services. Each partnership
                       the National Partnership Agreement                      includes:
                       on Homelessness and outlining their                 	   	 •	 formal	Governance	processes	
                       contribution to achieving the targets               	   	 •	 protocols,	outlining	stakeholder	
                    •	 The	South	Australian	Social                                   commitment, signed off by
                       Sustainability Partnerships Action                            all partners
                       Group works across Government                       	         f
                                                                               	 •	 	ormal	Management	Committee
                       departments,	Local	Government	and	                            processes, and
                       non-Government agencies to ensure                   	         p
                                                                               	 •	 	 artnership	policies	detailing	the	
                       rapid and appropriate responses to                            roles and responsibilities of all
                       rough sleeping and issues of public                           service delivery partners.
                       space in inner city Adelaide
                    •	 The	Inner City (Adelaide)                           Preferred Support Providers
                       Homelessness Reform Steering                        The first major step in reform involved
                       Committee engages stakeholders                      the creation of a preferred provider
                       across Health, Aboriginal Health,                   system for specialist homelessness and
                       Social Inclusion Unit, Drug and Alcohol             domestic violence support providers
                       Services	SA,	Housing	SA	and	Local	                  and a tender process for services across
                       Government to ensure consistency                    the State. Previously under SAAP there
                       and cross Government responsibility                 had been limited tendering of services
                       for actions against the NPAH targets in             and little formal structures in place for
                       inner city Adelaide.                                quality assurance measures. As part
                    •	 The	development	of	formal	service                   of the reform, funded services were
                       level partnerships across innovative                invited to apply to become a specialist
                       and complex projects involving a                    homelessness Preferred	Support	
                       number of Government and non-                       Provider	(PSP). Within this, services
                       Government stakeholders.                            could also apply for speciality status

                    Catherine House

14   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
in youth, domestic/Aboriginal family
violence and Aboriginal and Torres Strait               Box 1: Core Service Elements for
Islander services. Criteria for PSP selection                  Specialist Homelessness
included evidence of strong	governance	                        and Domestic/Aboriginal
systems in place and the commitment                            Family Violence Services
and capacity to provide high quality                           across South Australia.
case	managed	support to clients who
are homeless, at risk and/or experiencing
                                                        •	 A	Gateway	for	Service:	
a high level of need.                                      assessment for intake or referral
                                                           and support to engage the
Forty-three agencies met the required                      appropriate service provider,
                                                           wherever a client may enter the
standards and were allocated to the PSP
panel. Those agencies were then eligible
                                                        •	 Early	Intervention	Outreach	
to apply for tenders for homelessness
                                                           Support: for people at risk of
and domestic /Aboriginal family violence                   homelessness
services as they became available over
                                                        •	 Waitlist	Support: for people
three stages of tenders; the majority in                   waiting to receive support or
May and September 2010 and finalised in                    accommodation.
May 2011.                                               •	 In	Centre	Support: provided
                                                           via a shopfront or on-site
Consistent Responses                                       accommodation service.

The second reform involved the                          •	 Outreach	Support: to maintain
                                                           housing across all forms of tenure
development of a set of standard and
fundamental services to be provided                     •	 Supported	Accommodation:
                                                           access to or provision of crisis,
in every specialist homelessness and                       transitional and longer term
domestic/Aboriginal family violence                        supported housing options
service in every region; these became                      aligned with case management
the core	service	elements	(see Box 1).                     and support
Prior to reform, services had evolved via               •	 Post-Crisis	Support:	provision of
stand-alone programmatic responses,                        continued support upon exiting
                                                           homelessness including support to
with widespread inconsistencies in the                     sustain housing and successfully
way services were delivered, the type                      transition into the community.
of services that were provided and the                  •	 Homeless	Children’s	Support:	
availability of services across the State.                 individual assessment and
Whilst there were many examples of best                    case management for children
practice standards being applied, the                      accompanying adults.
lack of strategic approach to standardise               •	 Brokerage	Fund: to support
these practices resulted in inequities in                  case management outcomes
                                                           and assist with access to
the type and quality of services across                    specialist services and practical
regions and amongst population specific                    requirements.
services. Whilst still acknowledging the                •	 Supportive	Housing	Packages:
importance of flexible local responses, the                case managed support for high
core	service	elements meant that for                       needs clients accommodated
                                                           in Supportive Housing Program
the first time in South Australia, standard
                                                           properties built through the Nation
specialist homelessness services informed                  Building Economic Stimulus Plan
by best practice would be implemented                      funding.
consistently within every agency across
the spread of regions.

                                                Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   15
                    NAHA Case Management                                         assisting people to review and address
                    Framework                                                    life circumstances that have lead to
                    To support services in the delivery of                       homelessness and risk of homelessness.
                    the core service elements, Housing SA,                       For many years the specialist
                    Homelessness Strategy Division created                       homelessness sector has advocated
                    and implemented the NAHA Case                                for stronger links and better integration
                    Management	Framework	for	the	South	                          amongst specialist services and with
                    Australian	Specialist	Homelessness	                          mainstream services. The need for
                    Service	Sector. Prior to reform, whilst a                    improved service integration was identified
                    number of agencies provided high quality                     as critical to enhance the work that
                    case managment support, this was driven                      individual agencies provide to homeless
                    by individual agencies and the availability                  or at risk clients and better support
                    of such services was sporadic across                         positive outcomes. The implementation of
                    regions. The	NAHA	Case	Management	                           a standard tool set and practices through
                    Framework builds upon common high                            a common case management system
                    quality case management practices that                       will support service integration through
                    existed in the sector (pre-reform) and                       clear referral processes and links across
                    sets out best practice and standardised                      regional service providers.
                    case management processes that all                           The NAHA Case Management Framework
                    specialist services are required to operate                  follows the best practice for individuals
                    under, including: intake, assessment,                        and family groups, and takes into
                    referral, planning, review and exit                          consideration culturally appropriate
                    processes. The Framework promotes a                          and relevant service responses. Below
                    housing first approach, prioritising the                     is a diagram of the process a client
                    support of clients to obtain safe, secure                    will experience through NAHA Case
                    and long-term housing, with a focus on                       Management (see Figure 3).

                    Figure 3. NAHA Case Management – Process Overview

                                  •	Client	presents	to	an	agency,	program	or	Gateway	service
                                  •	Information	is	provided	by	the	client	and	recorded.	Emergency	or	Crisis	supports	are	provided	
                       Intake       which may include accommodation
                                  •	A	referral	to	another	service	can	occur	if	appropriate

                                •	Client	agrees	to	a	full	assessment	of	need	to	identify	areas	where	support	can	be	provided	
                                  or referred
                     Assessment •	The	main	focus	for	NAHA	Case	Management	is	to	secure	and	/	or	sustain	housing	and	
                                  resolve issues that put the client at risk of homelessness

                                  •	Client	and	Case	Manager	design	a	client	focussed	and	directed	case	plan	based	on	the	
                                    assessment of need
                     Case Plan    •	Referrals	are	made
                                  •	Partners	in	service	support	are	engaged
                                  •	Case	plan	is	monitored,	reviewed	and	updated
                                  •	Progress	is	discussed	with	the	client	and	case	noted	regularly

                                  •	Client	is	ready	to	move	from	supported	accommodation	and	/	or	sustain	long	term
                                    housing without ongoing support
                      Exit Plan   •	Client	is	supported	to	continue	to	connect	with	community	and	other	external	supports
                                  •	Details	of	where	the	client	exits	the	service	to	are	recorded	(	address,	telephone	number	etc.)

                                  •	Client	is	followed	up	to	ensure	accommodation	is	still	safe	and	secure
                                  •	Any	emerging	issues,	risks	are	assessed	and	support	provided	to	resolve	any	risk	of	
                     Post Case      homelessness.

16   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
A Separate Specialist Domestic
and Aboriginal Family Violence
Service Sector
Homelessness funded domestic and
Aboriginal family violence agencies had
advocated for some time (pre-reform),
for the creation of a separate and
specialist domestic/Aboriginal family
violence sector. Under SAAP domestic/
Aboriginal family violence services and
homelessness adult, families and youth                Partnership road trip to the APY Lands
services came under the one umbrella.
The reform provided the opportunity to                Housing SA, Homelessness Strategy
respond to this request by creating a                 Division, Attorney General’s Department,
separate specialist domestic/Aboriginal               Office for Women and the South Australian
family violence sector to work alongside              Coalition of Domestic Violence Services
and in partnership with the specialist                engaged in a partnership to reform
homelessness sector. This change                      Domestic and Aboriginal Family Violence
recognised the specialist skills and                  Services across South Australia into a
services required to house and support                separate specialised sector. The reform
women and their children who are                      was designed to compliment new South
experiencing or escaping violence and                 Australian domestic violence legislation,
allowed for indicators of success specific            Intervention Orders (Prevention of Abuse)
to domestic/Aboriginal family violence                Act 2009, that give police greater powers
client outcomes to be determined.                     to remove perpetrators and allow women
                                                      to remain in the family home following

Partnership road trip to the APY Lands

                                                      Coober Pedy Regional Domestic Violence and
                                                      Aboriginal Family Violence Service

                                     Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   17
                     THE NEW
                     SERVICE SYSTEM
                     With a strategic framework and tools                  children, young people and adults exiting
                     in place for a high quality, consistent               prisons and Aboriginal and Torres Strait
                     specialist homelessness and domestic/                 Islander people who are transient.
                     Aboriginal family violence service sector,
                     Housing SA, Homelessness Strategy                     Gateways to Housing and Support
                     Division set about implementing                       Accessibility is critical to any service
                     consistent services in every region                   system. Ensuring equitable state-
                     across the State , targeting each priority            wide access to the new specialist
                     homelessness population group: Generic	               homelessness service sector was a key
                     Services,	Aboriginal	and	Torres	Strait	               design element of the system. The new
                     Islander	Services,	Youth	Services	and	                sector includes three specialist state-wide
                     Domestic/Aboriginal	Family	Violence	                  Gateway	Services that provide intake
                     Services. Alongside a regional approach,              assessment and supported referrals to
                     state and metro-wide responses are also               crisis accommodation and local regional
                     critical to the service system. State and             specialist homelessness and Domestic/
                     metro-wide services function to improve               Aboriginal family violence services.
                     access to specialist regional services                A description of each Gateway service
                     and also to respond to sub-groups within              is provided in Box 2 to 4.
                     the key priority populations, including

        Ladder St Vincent Street

18   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
Box 2. Homelessness Gateway                 Box 4. Domestic/Aboriginal
                                                   Family Violence Gateway
•	 The	Homelessness	Gateway	is	
                                            •	 The	Domestic/Aboriginal	Family	
   a 24-hour state-wide telephone
                                               Violence Gateway is a telephone
   response to people who
                                               based service for women and their
   are homeless or at risk of
                                               children who are experiencing or
   homelessness in South Australia.
                                               escaping domestic/Aboriginal
•	 The	Homelessness	Gateway	                   family violence.
   provides information, crisis
                                            •	 The	service	provides	specialist	
   counselling, intake assessment
                                               telephone information, counselling,
   and supported referrals to crisis
                                               intake assessment and supported
   accommodation, specialist
                                               referrals to crisis accommodation,
   regional homelessness and
                                               regional domestic/Aboriginal
   domestic/Aboriginal family
                                               family violence services and
   services and mainstream services.
                                               mainstream services.
•	 The	Homelessness	Gateway	
                                            •	 The	service	operates	9am	to	5pm	
   provides services to all homeless
                                               Monday to Friday
   and at risk people 24 hours
   a day, 7 days per week and
   works closely with the other two
   gateway services to include
   responses for young people and
   women experiencing or at risk
   of domestic/Aboriginal family
   violence after normal business

Box 3. Youth Gateway

•	 The	Youth	Gateway	Service	is	a	
   specialist shopfront and telephone
   based service providing access
   to the specialist homelessness
   service sector for young people
   aged 15-25 who are homeless or
   at risk of homelessness.
•	 The	service	operates	9am	to	5pm,	
   Monday to Friday.
•	 The	service	provides	face	to	face	
   and over the phone information,
   counselling, intake assessment
   and supported referrals to crisis
   accommodation, regional
   specialist youth homelessness
   services and mainstream services

                                        Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   19
                        Regional Specialist Homelessness
                        and Domestic/Aboriginal Family
                        Consistent regional responses across
                        all population groups are a critical
                        component of the reform blueprint. Boxes
                        5 to 9 provide an overview of each service
                        type implemented in every regional
                        area across South Australia. Aboriginal
                        and Torres Strait Islander services
                        include Generic Services specifically for
                        Aboriginal families and adults, as well as
                                                                                              Port Lincoln sleepout
                        specialist Aboriginal Youth and Aboriginal
                        Family Violence Services. Within these,
                        there are Aboriginal	specific services
                        with a target of 100% Aboriginal clients
                        and	Aboriginal	focussed	services	with
                        a target of 60% Aboriginal clients. All other                             Box 5: Youth Homelessness
                        services in the specialist homelessness                                          Services
                        and domestic/Aboriginal family violence                                   •	 Young	people	under	25	represent	
                        service sectors have a target of 20%                                         a third of all clients accessing
                        Aboriginal clients.                                                          homelessness services in SA
                                                                                                     (AIHW, 2011).
                        All services are also required to respond                                 •	 Youth	Homelessness	Services	
                        to children who are accompanying an                                          are delivered to young people
                                                                                                     who are homeless or at risk of
                        adult into a homelessness or domestic/                                       homelessness, between the ages
                        Aboriginal family violence service as                                        of 15 and 25.
                        individual clients and either provide                                     •	 There	are	16	regional	Youth	
                        case managed support or work in                                              Homelessness Services across SA.
                        partnership with another lead case                                        •	 2	of	which	are	Aboriginal	Specific.	
                        management agency. Children in
                                                                                                  •	 150	new	NBESP	houses	have	
                        specialist homelessness and domestic                                         been built across the regions to
                        violence services accounted for just                                         accommodate at risk or homeless
                        under half (43.5%, n= 10,100) of all                                         young people with high and
                                                                                                     complex needs.
                        clients in 2009-1011 . Prior to the reform
                        homeless children were not considered                                     •	 Additional	reunification	programs	
                                                                                                     are delivered across the state
                        clients in their own right. The new
                                                                                                     to young people at risk of
                        homelessness service system ensures                                          homelessness aged between
                        children’s needs are identified and                                          12 and 15 years.
                        responded to appropriately.

          AIHW 2011. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2009-10: Australia.
        SAAP National Data Collection annual report 2009-10. Canberra: AIHW.

20   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
Box 6: Generic Homelessness                      Box 7: Homelessness Services
       Services                                         for Aboriginal and Torres
•	 Generic	services	target	adults	                      Strait Islander People
   and families who are at risk of or
   experiencing homelessness.                    •	 Aboriginal	people	are	
                                                    overrepresented in rates of
•	 Adults	(with	no	children)	comprise	              homelessness in South Australia,
   at least 11% and families at                     accounting for 10.9% of all
   least 14% of people accessing                    homeless people and one fifth
   homelessness services in SA                      (19.6%) of rough sleepers (ABS,
   (AIHW, 2011).                                    2006 – Counting homeless).
•	 There	are	33	regional	Generic	                •	 In	2009/10	Aboriginal	people	
   Homelessness services across SA.                 represented 20.6% of clients
•	 5	of	which	are	Aboriginal	focussed.              accessing Specialist Homelessness
                                                    Services (AIHW, 2011).
•	 In	addition	to	the	core	service	
   elements, Generic Services                    •	 The	new	homelessness	service	
   engage in Intensive	Tenancy	                     sector has greatly increased the
   Support	(ITS	and	Boarding	House	                 number of services that specifically
   Outreach	Support).                               target Aboriginal people who
                                                    are homeless or at risk of
•	 ITS	involves	case	managed	                       homelessness.
   support of adults and families who
   are identified as at risk of losing           •	 There	are	7	Aboriginal	specific	
   their existing tenancies.                        services for Aboriginal adults and
                                                    families in the new homelessness
•	 Boarding	House	Outreach	                         sector.
   Support involves case managed
   support for people with high and              •	 127	(20%)	of	the	total	new	
   complex needs who are residing in                NBESP houses have been built
   boarding houses.                                 to specifically accommodate
                                                    Aboriginal people with high and
•	 	204	new	NBESP	houses	have	been	                 complex needs who are homeless
   built to specifically accommodate                or at risk of homelessness.
   at risk adults (without children)
   and 151 for families.

Box 8: Domestic and Aboriginal Family Violence Services

•	 Domestic	and	Aboriginal	family	violence	is	the	single	biggest	risk	factor	for	
   homelessness in Australia with women escaping domestic or Aboriginal family
   violence representing 30% of all SAAP clients in South Australia.
•	 In	addition	to	the	core	service	elements,	these	services	also	provide:	
   •	 Safe	at	Home,	which	involves	support	to	women	and	their	children	to	remain
      in their own home, when a perpetrator is removed and when it is safe to do so.
   •	 Women’s	Safety	Contact,	a	new	service	element	to	be	operational	in	late	2011,	
      which will provide support to improve the safety of women following the issue
      of an Intervention Order on their behalf.
   •	 Domestic	Violence	Counselling
•	 There	are	18	regional	specialist	domestic/Aboriginal	family	violence	services
   in SA, three of which are Aboriginal focussed services and three Aboriginal
   specific services.
•	 120	new	NBESP	houses	have	been	built	to	specifically	accommodate	women
   who are homeless or at risk of homelessness due to domestic or Aboriginal
   family violence.

                                           Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   21
                                                                                Artwork from Louise Place

                    Metropolitan and State-wide                               the justice system and are homeless
                    services                                                  or at risk of homelessness. The
                    The reform also includes state and                        service operates across metropolitan
                    metro-wide services that are strategically                Adelaide and Port Augusta and
                    designed to integrate with and support                    involves a partnership response
                    the delivery of regional responses by                     involving Housing SA, Department
                    providing additional specialist support.                  of Corrections and a Homelessness
                    The type of services are wide ranging                     Preferred Support Provider.
                    and include specialist support for;                    •	 Youth	Justice: housing and support
                    children, young people, Aboriginal                        for young people aged 16 years
                    and Torres Strait Islander people, rough                  and over transitioning from juvenile
                    sleepers, people exiting prisons and                      custodial institutions. Support reduces
                    women and their children who are                          the likelihood of re-offending and
                    experiencing or escaping domestic/                        homelessness. This program is a
                    Aboriginal family violence.                               partnership between Housing SA,
                    The state-wide services include the                       Families SA and a Homelessness
                    following:                                                Preferred Support Provider.
                                                                           •	 Aboriginal	Transitional	Housing	
                    •	 Child	Focused	Support: individual                      Outreach	Service:	outreach support
                       and group support for children aged                    for Aboriginal people from regional
                       0-12 who are accompanying adults                       and remote communities who are
                       within specialist homelessness and                     transient and presenting in Coober
                       domestic/Aboriginal family violence                    Pedy and Adelaide. Intensive tenancy
                       services across the State, including                   support is also provided to Aboriginal
                       the services of a seconded Child and                   people living in those communities in
                       Adolescent Mental Health practitioner.                 existing tenancies that are threatened
                       The program also provides workforce                    due to overcrowding.
                       development to the specialist                       •	 Staying	Safe	Staying	Home:	In
                       homelessness and domestic/                             partnership with the Attorney General’s
                       Aboriginal family violence services to                 Department and the Victim Support
                       improve their skills in case managing                  Service this program delivers individual
                       and supporting homeless children.                      safety packages and risk assessments
                    •	 Ex-Custodial	Homelessness	Support	                     available across the State to enable
                       Service:	housing and support for                       women and their children who are
                       adults who are either exiting custodial                experiencing or escaping domestic/
                       settings or have obligations through                   Aboriginal family violence to safely
                                                                              remain in or return to their homes.

22   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
•	 State-wide	Culturally	and	                         In addition, metropolitan-wide services
   Linguistically	Diverse	(CALD)	                     include:
   Domestic	Violence	Service:	
   in partnership with local regional                 •	 Street	to	Home: multi-disciplinary
   domestic/Aboriginal family violence                   team providing assertive outreach
   services, this service provides specialist            support to people sleeping rough
   support	to	CALD	women	and	their	                      across metropolitan Adelaide.
   children who are experiencing or                   •	 Schools	Assertive	Outreach: early
   escaping domestic violence.                           intervention, assertive outreach
   The service also provides workforce                   to young people in metropolitan
   development training to the regional                  schools at risk of homelessness, to
   domestic violence services to improve                 maintain connections with family,
   their capacity to respond to women                    school and community and prevent
   from	CALD	backgrounds.	                               homelessness.
•	 Therapeutic	Youth	Service: housing                 •	 Aboriginal	Youth	Early	Intervention:	
   and onsite and outreach support                       case management and outreach
   and counselling, including family                     support for Aboriginal families who
   counselling and sexual abuse                          are at risk of homelessness including
   counselling to young people aged                      assisting the family to safely care for
   12-15 who are at risk of homelessness                 their children in a nurturing and stable
   but have potential for family                         environment.
   reunification. Support is focussed on              •	 Young	Family	Support	Program:
   reunification (where appropriate) or                  on-site supported accommodation
   the establishment of independent                      at four sites across metropolitan
   living skills. This service operates across           Adelaide to young families at risk of
   4 sites: Western Adelaide; Southern                   homelessness and young women who
   Adelaide; Northern Adelaide; and                      are pregnant.
   Mount Gambier.

Ruby’s Mt Gambier launch

                                                 Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   23
                    Common Ground Light Square

                    The reform of the South Australian                     •	 Aged	Homelessness	Service: long
                    homelessness sector also presented                        term supported housing for people
                    the opportunity to increase investment                    aged 55 and older who are homeless
                    in innovative programs and services. A                    or at risk of homelessness. Support
                    number of unique programs and services                    is focussed on reducing isolation,
                    have been funded in South Australia in                    sustaining tenancies, community
                    new and innovative ways to respond to                     integration and connecting clients
                    homelessness. Examples include:                           with services in the aged care sector.
                                                                           •	 Ladder	St	Vincent	Street:	
                                                                              In	partnership	with	Ladder,	an	
                                                                              organisation supported by the
                                                                              Australian	Football	League	Player’s	
                                                                              Association, this program offers long
                                                                              term supported housing to people
                                                                              aged 16 to 21 who are homeless or
                                                                              at risk of homelessness. Support and
                                                                              mentoring is provided on site, with
                                                                              the aim of linking young people with
                                                                              training, education and employment
                                                                              opportunities and long term
                    Melrose Park Aged Homelessness Program
                                                                              sustainable housing options.

24   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
•	 Common	Ground:	long term
   supported housing with homeless
   people, rough sleepers and low
   income tenants creating a mixed
   community model. Common Ground
   is located across 2 sites in the
   Adelaide CBD and with a 3rd site in
   Port Augusta currently in development.
   Support is provided onsite to assist
   people who otherwise would not
   be able to sustain an independent
   tenancy to maintain housing and
   establish stable, safe and secure

Riverland rough sleeper count

•	 Regional	Assertive	Outreach:
   assertive and intensive outreach
   support to engage with people
   sleeping rough in the Riverland and
   West Coast regions and assist them
   to achieve stable, long term housing
   outcomes. These programs are
   Aboriginal and Torres Strait Islander
   focussed with a 60% ATSI target.
•	 Uno	Apartments:	This 17-storey CBD
   apartment development will provide
   146 apartments. The apartments will
   have a six star energy rating and
   incorporate universal design features.
   Uno is another innovative mixed
   community model. Of the 146 units in
   the building, 30 will be set aside for a
   youth crisis accommodation service,
   and the balance will be designated
   in approximately equal numbers
   for public housing, private rental,
   affordable purchase and general
   market sale.                                       Uno apartments concept design

                                              Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   25
                    STRUCTURES FOR
                    A HIGH QUALITY
                    SERVICE SYSTEM
                    The reform of the homelessness sector                  supporting mechanisms. This includes
                    has seen a major change in the way                     a new web based case management
                    specialist homelessness and domestic/                  and data collection system, workforce
                    Aboriginal family violence responses are               development program, regional
                    delivered across South Australia and the               collaborative infrastructure, evaluation
                    type of services that are available.                   framework and connection to a state-
                    In order to support the renewed specialist             wide framework for responding to
                    services, promote integration with                     Aboriginal mobility.
                    mainstream services and ensure high
                    quality sustainable outcomes for those                 Figure 4 provides an overview of the
                    who are homeless or experiencing                       homelessness service system and the
                    domestic/Aboriginal family violence,                   supporting structures within Housing
                    Housing SA, Homelessness Strategy                      SA, Homelessness Strategy Division
                    Division has developed a range of new                  (yellow boxes).

26   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
Figure 4: The Homelessness Service System in South Australia

    YOUTH                             HOMELESSNESS	                                    DV/AFV
   GATEWAY                              GATEWAY                                        GATEWAY

    Regional              Regional                            Regional                  Regional
  Youth Service         Generic Service                      ATSI Service            DV/AFV Service

                                 Statewide Services
                                 • Child focussed Support
                                 • 	 x-Custodial Homelessness
                                   Support Services
                                 • 	 boriginal Transitional
                                   A                                            Homelessness
                                   Housing Outreach Service                      Evaluation
                                 • Youth Justice                                 Framework
                                 • CALD	DV	Support
                                 • 	 taying Home Staying Safe
                                 • 	 herapeautic Youth Service

      Regionalisation            Metropolitan-wide                               Workforce
                                 Services                                       Development
                                 • Young Family Support
                                 • School’s Assertive Outreach
                                 • Street to Home
                                 • 	 boriginal Youth Early

        Aboriginal                                                            Homelessness
                                 Innovative Programs                         Innovation Fund
        Consultants              • Ladder	St	Vincent	Street
                                 • Regional Assertive Outreach
                                 • Aged Homelessness
                                 • Common Ground
                                 • Uno Apartments

                                                                  Safe tracks

                                          Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   27
                    H2H sector training

                                                                           track South Australia’s performance in
                                                                           reaching the targets stipulated under
                                                                           the National Partnership Agreement on
                    Case Management and Data
                    Collection System
                    In order to support the delivery of the
                                                                           Workforce Development Program
                    NAHA Case Management Framework,
                                                                           The Housing SA, Homelessness Strategy
                    Housing SA, Homelessness Strategy
                                                                           Division Workforce Development
                    Division has developed a web based
                                                                           Program delivers education, training
                    case management and data collection
                                                                           and development opportunities for staff
                    system. The system is first being rolled out
                                                                           working in the specialist homelessness
                    to specialist homelessness and domestic/
                                                                           and domestic/Aboriginal family violence
                    Aboriginal family violence services (as
                                                                           sectors. In collaboration with these
                    of July 4 2011). Phase two will include a
                                                                           agencies, a workforce development
                    roll out to mainstream services, including
                                                                           strategy is being created that will identify
                    Housing SA, Housing Services. This system
                                                                           and respond to individual, organisational
                    is designed to ensure clients entering the
                                                                           and legislated service standards.
                    homelessness service system only have
                    to tell their story once and receive an
                                                                           	•	 Cultural	Consultants
                    appropriate integrated response across
                                                                           As part of the Homelessness Workforce
                    specialist and mainstream services. The
                                                                           Development Program, Housing SA,
                    system is the first homelessness specific
                                                                           Homelessness Strategy Division has
                    web based case management and
                                                                           created two Principal Aboriginal
                    data collection system in Australia and
                                                                           Consultant positions. The positions
                    provides homelessness services with
                                                                           will provide leadership across the
                    electronic intake, assessment and referrals
                                                                           homelessness service system to ensure
                    tools, greatly improving the capacity for
                                                                           best practice, culturally appropriate
                    joint case work across the sector. The
                                                                           case management and improved client
                    system has also been designed to collect
                                                                           outcomes for Aboriginal and Torres Strait
                    key performance and outcome data to
                                                                           Islander people.
                    meet South Australia’s requirements under
                    the National Minimum Data Set and to

28   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
                                                    that provide community benefit in the
                                                    context of homelessness. The Fund
                                                    promotes sustainability and collaboration.
                                                    Funded projects must not require
                                                    ongoing funding and have the potential
                                                    to be replicated to other contexts or
                                                    situations. They must also involve at least
                                                    two partner organisations across sectoral

                                                    Safe Tracks
Homelessness Expo - Canberra
                                                    Safe Tracks: A Strategic Framework for
                                                    Supporting Aboriginal Mobility and
Regionalisation Project
                                                    Reducing Aboriginal Homelessness brings
The Regionalisation Project aims
                                                    together all levels of government and the
to strengthen formal and informal
                                                    community sector to address the mobility
regional alliances between specialist
                                                    of Aboriginal persons. This framework
homelessness and domestic/Aboriginal
                                                    is the platform for addressing related
family violence services and mainstream
                                                    housing, health, safety and well being
services, in order to enhance service
                                                    needs of Aboriginal South Australians
coordination and promote local decision
                                                    moving between remote communities
making. The project will build upon the
                                                    and regional centres. The framework has
strengths and resources available in local
                                                    been developed through engagement
communities and ensure regional Round
                                                    with Aboriginal people, and recognises
Tables are operating across the State,
                                                    the inherent value in preserving traditional
that facilitate integrated responses to
                                                    patterns of mobility and cultural
the locally identified needs of homeless,
                                                    understandings of place and home.
at risk and disadvantaged people. In
                                                    The Framework integrates mainstream
addition to strengthening local integrated
                                                    and non-Government services across
structures, the Regionalisation Project will
                                                    South Australia to address issues related
facilitate a collaborative communication
                                                    to Aboriginal mobility and overcrowding.
mechanism to identify common State-
                                                    The Framework operates in the Anangu,
wide issues to be progressed via Housing
                                                    Pitjantjatjara	&	Yankunytjatjara	Lands	and	
SA, Homelessness Strategy Division
                                                    other Aboriginal communities across SA,
to state-Government Chief Executive
                                                    as well as in Ceduna, Coober Pedy, Port
and Ministerial groups responsible for
                                                    Augusta and Adelaide.
addressing homelessness.

Homelessness Innovation Fund
The Homelessness Innovation Fund
provides one-off funding to incorporated,
non-government, non-profit, community
service organisations to develop and
promote innovation that assists people
who are homeless or at risk (including
those experiencing or escaping
domestic/Aboriginal family violence).
Funding is available for new strategies,
projects, programs, concepts or ideas               Housing SA office in the APY Lands

                                               Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   29
                    Homelessness Evaluation
                    The Homelessness Evaluation Framework
                    provides a guide and structure for
                    evaluation of the South Australian
                    Implementation Plan under the National
                    Partnership Agreement on Homelessness.
                    The Framework has been developed
                    by the Department for Families and
                    Communities’ Research Unit who will also
                    coordinate and lead the evaluation. The
                    evaluation will assess the overall high level
                    outcomes achieved by homelessness
                    reforms in South Australia and the factors
                    influencing and contributing to these
                    achievements. The evaluation findings will
                    also contribute to the national evidence
                    base around homelessness.

                    Contract Performance
                    Management Framework
                    In order to promote best practice and
                    embed a partnership approach to ensure
                    the best possible outcomes for clients of
                    specialist homelessness and domestic/
                    Aboriginal family violence services,
                    Housing SA, Homelessness Strategy
                    Division has developed and implemented
                    the Homelessness Contract Performance
                    Management Framework. The framework
                    creates an environment for funder and
                    provider to work together to:
                    •	 	 upport	continuous	improvement
                        to service delivery
                    •	 	 rovide	extra	support	and
                        assistance through ongoing
                    •	 identify	and	respond	to	trends,	
                    •	 recognise	and	support	good	

30   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
In 2008 South Australia grasped the
opportunity for significant change on                Box 9: Service Level Data From
the back of substantial new investment                      Specialist Homelessness
in high needs housing infrastructure and                    and Domestic/Aboriginal
homelessness services across the country.                   Family Violence Services
In 2011 we now have an entirely renewed,                    July 2010 – March 2011.
consistent and robust service system,
delivered by high quality agencies and
                                                     •	 19,800	total	clients	were	assisted	in	
supported by high quality systems. We                   this period by specialist services
are confident these changes will result
                                                     •	 Of	these	11,600	clients	were	
in the delivery of long term, sustainable               assisted in the first six months, in
improvements in the health, wellbeing                   comparison to the same period in
and housing outcomes for those who                      2009, in which 7, 900 clients were
are homeless, at risk and the most
disadvantaged in our community.                      •	 21%	of	clients	identified	as	
                                                        Aboriginal or Torres Strait Islander,
                                                        above the 20% target.
Preliminary data reported to Housing
                                                     •	 11,000	clients	have	been	assisted	
SA, Homelessness Strategy Division from                 to sustain their tenancies or exit
specialist homelessness and domestic/                   into sustainable housing.
Aboriginal family violence services,                 •	 1,529	clients	received	Intensive	
indicate significant improvements in the                Tenancy Support (21% Aboriginal
delivery of housing and support services                or Torres Strait Islander) compared
since the commencement of the new                       to the year to date target of 439.
homelessness service system. The first nine          •	 198	clients	were	provided	with	
months of service level data between                    Boarding Housing Outreach
                                                        Support, compared to the year to
July 2010 and March 2011 reveals key                    date target of 174.
performance and client outcomes are
already being achieved (see Box 9).

                                                   The next two years, from 2011 to 2013,
                                                   offer an exciting opportunity to bed down
                                                   reforms and enhance the consistency
                                                   and effectiveness of service delivery
                                                   across South Australia. It is critical that we
                                                   continue to evaluate and scrutinise what
                                                   is and isn’t working, and further develop
                                                   our evidence base to highlight emerging
                                                   gaps and design new responses.

                                              Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   31
                    We will continue our efforts to strengthen
                    and build the specialist homelessness
                    and domestic/Aboriginal family
                    violence service sectors and their
                    integration with mainstream services.
                    We will systematically evaluate not only
                    individual program responses but also
                    the reform process itself as well as the
                    supporting structures. We will continue to
                    look for opportunities to link additional
                    built form with high quality and innovative
                    service modelling and to create ongoing
                    partnerships across the service sectors.

                    The last two years, from 2009 to 2011
                    have seen unprecedented investment
                    and change in the Homelessness Service
                    System in South Australia. Across the
                    state our specialist homelessness and
                    domestic/Aboriginal family violence
                    services and mainstream partners
                    have shared this journey. Throughout a
                    period of great change and uncertainty
                    these services have continued with
                    considerable commitment and drive to
                    respond in flexible and creative ways
                    to the high demand for housing and
                    support across South Australia.
                    Their commitment to and advocacy on
                    behalf of homeless and at risk people
                    across the state has been exemplary.

                    The outcomes that we are now seeing
                    and the successes we are having are
                    a credit to all that have been involved
                    in this process and the Department for
                    Families and Communities would like
                    to formally acknowledge the hard work
                    of all partners and thank them for their
                    commitment to the development and
                    implementation of Homeless to Home:
                    South Australia’s Homelessness Strategy

32   Homeless to Home: South Australia’s Homelessness Strategy 2009-2013
Homeless to Home: South Australia’s Homelessness Strategy 2009-2013   33

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