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					IT TRENDS SURVEY 2009
Questionnaire for ICT Managers

About the survey This is the 23rd year of Socitm's annual survey of information and communications technology (ICT) trends in Local Government. In setting the questions the editorial board has focused upon the key issues and challenges that face the ICT Manager in the public sector today. Please complete as much of the questionnaire as you can. Leave blank any questions that do not apply to your organisation or that you are unable to answer. Where questions refer to the "ICT function" unless otherwise stated this means all providers of ICT services; wherever located. All information you provide will remain confidential (in the publication your answers are not attributable).

The survey has been organised into 2 parts, each with a number of sections. You may wish to send individual sections to colleagues for completion. Please ensure that the whole survey is returned. answers you gave the last time you completed the questionnaire may assist you in the process of completing this year’s survey. Socitm maintains a database from the information you supply. The answers you give this year will be sent to you in 2010 to ease future completion of the survey. Insight Definitions used in this document can be found www.socitm.gov.uk
If you have any queries please contact John Serle on 01395576940 or by email john.serle@socitm.gov.uk

Please return the survey by Tuesday the 30 June to: Socitm IT Trends, PO Box 121, Northampton, NN46TG or by email to ittrends@socitm.gov.uk

Index
Section 1 Contact information Part A Section 2 Key Facts Section 3 Technology
Hardware Software platforms

Section 4 Section 5 Section 6 Section 7

Improvement and Performance Management Finance Organisation and Staffing Access to Information and Security

Part B Section 8 Future challenges Section 9 Transformation and the Modernisation of Services

Section 1 Contact information
This information is required for audit purposes and is not for publication. In the event that we need to verify any of your data we will use the contact information entered here

Q1.

Question Name and address of your organisation

Previous years answer

Q2. Q3. Q4.

Officer completing the questionnaire Telephone number and email Job title and Responsibilities

Part A Section 2 Key Facts
Provide the following information about the organisation as at 1 April 2009 Previous years answer Q5. Q6. Q7. Q8. Type of organisation (LA, Police, Fire, Transport, Housing, other) Population (in '000s) Total number of staff employed by the organisation Total Service Budget of the organisation 2009/10 (millions)

Section 3 Technology
Hardware
Please indicate the estimated number of computer/servers used in the organisation. As far as possible include devices managed by all services and outsourcing companies involved in the delivery of services. Q9. Previous years answer Installed equipment Servers Desktop PCs Laptops Thin client devices PDAs /smart phone Printers Central server storage (Tb) Brand name of the equipment installed in the organisation. If more than one manufacturer is used state the most used Previous years answer Server Desktop Laptop Thin client PDA/ smart phone Printer Central storage Purchase plans. Provide estimated quantity of equipment you plan to purchase this financial year Previous years answers shown in prefilled 2009 answers Servers Desktops Laptops Thin client PDA/ smart phone Printers Storage

Q10.

Q11.

Software platforms
Q12. Databases. Score 1-3 the databases used (where 3 is more important 1 less important) Oracle Microsoft SQL Access Ingres Sybase Open source SQL Other Specify other listed above Previous years answer

Q13.

Operating systems. Score 1-3 the following operating systems used (where 3 is the more important 1 is the less) Mainframe OS Unix/Solaris Linux Windows Vista Win2003 Server
Win2005 Server Win2008 Server

Previous years answer

Windows XP Windows other Other Specify other listed above Q14. Communication channels. Do you have a written strategy to manage channel use enter X Written strategy Channel use Indicate your position for channels listed below. For further guidance on definitions refer to Planning for ICT: the technology architecture Previous years answers (Socitm Insight) www.socitm.gov.uk shown in prefilled 2009 answers In person Post Telephone manned (including contact centre) Telephone IVR E-mail E-forms Website (Internet) SMS (Text) Other online

Q15.

Section 4 Improvement and Performance Management

Q16.

Service improvements and efficiency. Indicate which technologies you use to deliver efficiencies and service improvements. X all boxes that apply Previous years answer CRM Workflow BI (knowledge management) E-procurement Electronic forms Content management Records management (including DIP)

GIS Mobile ICT (including home working) Open source Ubiquitous IP (voice and machine to machine) Regional private network Enterprise search Cloud computing Other specify below

Q17.

Q18.

Delivering efficiency. Indicate on a scale 5 (major role) to 1 (minor role) that the following management approaches are expected to play in delivering your organisation’s efficiency programme. Previous years answer Channel switching (encouraging customers to use cheaper channel e.g. self service) Business process improvement Joint procurement with other public sector organisations Partnerships with the private sector Shared services (with other organisations) Workflow Mobile working Home working Flexible working (hot desk) Office accommodation reduction Influence. Indicate level of involvement that the ICT function has in the following areas (at the corporate level, not just within the ICT function). On a scale 5 (extensive involvement) to 1 (little involvement). Previous years answer Setting strategic direction of the organisation Setting the organisation’s priorities for work Ensuring sufficient capacity exists to deliver the service Monitoring and responding to performance issues Accountable for delivering improvements Ensuring lessons are learnt and knowledge shared Creating a robust internal control environment Understanding users' needs

Section 5 Finance
Q19. Revenue. What is your organisation's ICT revenue budget for the current year? Provide figures in £000 (exclude spending by schools from their own budget)

Previous years answer

Central ICT budget (excluding voice communications ) Voice Communications (excluding call charges ) Departmental ICT (other than recharges from central ICT included above ) Capital. What is your organisations capital budget for the current year? Provide figures in £000 (exclude spending by schools from their own capital budget) Previous years answer Central ICT budget (excluding voice communications ) Voice Communications (excluding call charges ) Departmental ICT (other than recharges from central ICT included above ) Variance. What is the percentage change in your total ICT budget compared with last year? Previous years answer (+ or -) Revenue Capital Change factor. Indicate the main reasons for the change in budget. Rate 5 (large influence) Previous years answer to 1 (small influence) Inflation/deflation Investment in new ICT / software facilities Efficiencies ICT staffing changes Transfers to / from central ICT budgets Organisation-wide budget change Reorganisation (unitary, merger) Financial downturn Budget allocation, (how the money is spent). Provide an estimate of how the central ICT revenue budget for 2009/10 is allocated (%) between the following elements of service (total 100%) Previous years answer Hardware (including procurement & support) Software (including procurement & support) Data and voice communications Staff cost Consultancy and interim management Contracts for external service provision Other specify below

Q20.

Q21.

Q22.

Q23.

Q24.

Source of funds. What proportion of funding (%) do you obtain from the following sources External funding (specific grants) Partnership/joint investment with local authorities Partnership/joint investment with other public service providers

Previous years answer

PFI/PPP Internal investment Redeployment of resources (from other functions) Efficiency savings Borrowing

Section 6 Organisation and Staffing
Q25. IT staff. Provide the estimated number of IT staff employed or contracted in for 2009/10 (full Previous years answer time equivalent) Central ICT staff in post ICT staff employed by departments Staff employed by providers of contracted services Consultants and contract staff Staff changes. Staff changes. Provide details of changes since 2008 (enter + or - number of staff) Central ICT staff in post ICT staff employed by departments Staff employed by providers of contracted services
Consultants and contracted staff

Q26.

Previous years answer

Q27.

Q28.

Q29.

Skill shortage. Please provide details of areas in which you currently have a skill shortage (leave blank if none) Strategies. Do you have a published strategy for the following Information management Information technology Enterprise IT architecture Service customer access Web services Influence of the ICT function. Indicate level of influence on scale 5 (major) 1 to (minor) Previous years answer ICT strategy ICT management Business performance improvement Business change management Customer service/contact centre Information management Information governance Telephony Data protection /PCI DSS Flexible workforce. Indicate the % of staff for each area listed; that work from home or are classed as mobile workers. Education Health and social care

Q30.

Previous years answers shown in prefilled 2009 answers

Housing Environmental Transport and streets Police and public safety Leisure and culture Administration and democracy Q31. Outsourcing use. Which if any of the following ICT services are provided externally? Please enter X for those that apply.

Previous years answer All ICT services except strategy and client management Partial externalisation Computer operations Network management Systems development Systems support and maintenance Project management PC / desktop support Service desk Web development Server hosting Q32. Shared services use. Which if any of the following ICT services are provided through a shared service? Please enter X for those that apply. All ICT services except strategy and client management service Partial shared Computer operations Network management Systems development Systems support and maintenance Project management PC / desktop support Service desk Web development Server hosting Q33. External ICT service provider.Where some or all of your ICT services are externally provided, please state the companies and organisations you have contracted to provide the service, indicate the type of the agreement (OS – outsourcing; PP – Private Partnership Agreement including other services) and the value of the contract over the whole contract period. Previous years answers shown in prefilled 2009 List up to three. answers External provider 1 External provider 2

Previous years answer

Q34.

External provider 3 Drivers for change. Score on a scale 5 (major influence) to 1 (minor influence) the following factors that might influence your sourcing strategy over the next three years. Change in demand Price/cost reduction Skill shortage Technology change Partnership Central government policy Organisation policy Outsourcing of business processes Security of information Organisation change

Section 7 Access to Information and Security
Q35 How many breaches of security caused financial, operational or reputation damage last year? (serious incidents - notifiable) Provide brief description of incidents

Q36.

Q37.

What is your estimate of the annual cost of dealing with electronic security threats including, prevention, investigation and recovery costs?

Q38.

Q39. Q40. Q41.

Q42.

What is your estimate of the additional cost of meeting the code of connection requirement (coco) Who tests your systems to ensure they are secure? How frequently is your system tested? (months) What is your estimate of any direct financial loss suffered by the organisation through debit/credit card/electronic fraud in 2008? (£000s) Security concerns. What are your main security concerns

Q43.

Securing Data.. List technology used to provide secure access to data within your organisation (Strong password, 2 factor authentication, encryption E-mail policy. Indicate which of the following apply to your email management Spam filtering (enter X) Previous years answers shown in prefilled 2009 answers

Q44.

Restriction on mailbox sizes (MB) Restriction on email sizes (MB) (in and outgoing) Auto-deletion after a stated period (months) Auto-archiving (enter X) Email management training for all staff (enter X) ("Warnings" from the postmaster (!)) (enter X) Q45. Internet access policy. Enter X in boxes that apply Personal use allowed subject to rules Access to social network sites allowed Do other web site restrictions apply Greater access granted to individuals Data handling. Have you reviewed your policy following the publication of the new data handling guidelines? Enter X Media/data security. Indicate which of the following best describes the position of your organisation for the following. Enter X in boxes that apply Access control to rooms with ICT facilities Heat resistant media storage Offsite back up storage at least 5km from prime site Controlled access to media Media inventory Log of media movements Secure transport of media Encryption of all sensitive data Control of unauthorised media use Business continuity Does your organisation have a business continuity plan? Do you have a designated security officer? Has GCSX made your data more secure?

Q46.

Q47.

Previous years answers shown in prefilled 2009 answers

Q48.

Part B
Section 8 Future challenges
Previous years answer Q49. Organisational efficiency proposals. What proposals are you working on to deliver efficiency gains for the whole organisation in the current year (list up to three examples)?

Q50.

IT efficiency proposals.What proposals are you working on to deliver efficiency gains for the IT function in the current year (list up to three examples)?

Q51.

Projects. List 3 projects that will have the most impact on your organisation

Q52.

Innovation. List any innovative use of established technology (up to 3 examples)

Q53.

New technology. List any cutting-edge technology that you are using

Q54.

Challenges. What do you see as the biggest challenges facing your Organisation in its application and management of ICT in the next three years?

Q55.

Influences on ICT. Which of the following will have the greatest influence on your ICT function in the next three years? Rank where 1 is the most important 8 least important Factor Reorganisation of public services Shared services Efficiency Technology Green IT Flexible working New regimes (CAA England only) Open standards

Previous years answer

Section 9 Transformation and the Modernisation of Services
Q56. Server & desktop consolidation and virtualisation. Previous years answer What proportion of your servers are virtual (%)? What proportion of your desktops are virtual (%)? What is your estimate of the cost saving from this approach (£)? What is your estimate of the space saving from this approach (%)? What is your estimate of the heat saving from this approach (KWh)? Reduction in printing Previous years answer What is your target for the reduction in printers in the current year (%)?

Q57.

What is your target for the reduction in use of paper in the current year (%)? Do you use double sided printing (enter X)? Do you restrict the use of colour (enter X) Q58. Thin client. Which of the following apply to your organisation (X all those that apply) Previous years answer Used to secure cost reductions Used for flexible working Used to achieve standardisation Planned but not yet used Q59. Thin client/virtual desktop not used Local service planning. What is you estimate of the savings made through local service planning? (£000) Green IT. List up to 4 measures used to monitor the carbon impact of your IT.

Q60.

MANY THANKS FOR YOUR HELP
Socitm would like to thank you for completing this survey. We look forward to sharing the results with you later in the year.

SURVEY 2009

e for ICT Managers

and communications technology (ICT) trends in d has focused upon the key issues and challenges

ave blank any questions that do not apply to questions refer to the "ICT function" unless erever located. All information you provide will

ber of sections. You may wish to send individual e whole survey is returned. Referring to the aire may assist you in the process of completing

ply. The answers you give this year will be sent to Definitions used in this document can be found

or by email john.serle@socitm.gov.uk

2009 Answer

2009 Answer

2009 Answer

number

Primary purchase method (auction, framework, tender, reseller, quote, direct, spot purchase, catalist

2009 Answer

2009 Answer

Yes

No

% Rate of change expected for this If you measure the use of the channel in the next channel enter X year.

Management

Used now

Planned

No plans

2009 Answer Scale (1 to 5)

2009 Answer

2009 Answer

2009 Answer

2009 Answer

2009 Answer

2009 Answer

2009 Answer

2009 Answer

2009 Answer

In place

Developing

None

2009 Answer

Home

Mobile

All/Most

Some

Externalisation planned

None planned

All/Most

Some

Sharing Planned

None Planned

External provider

Type of agreement

Total value of agreement over life of Contract period agreement (£millions) (Years)

score

Global

Exceptions for certain staff

Yes

No

Selective web sites

Reviewed

Changed

Written policy

Operational

2009 Answer

2009 Answer Ranking

nisation of Services

2009 Answer

2009 Answer

2009 Answer

vey. We look forward to sharing the results


				
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