A Quick Guide to IT Services for Students by lonyoo

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									Details on how to connect to the network can be found at: http://support.it.soas.ac.uk .

A Quick Guide to IT Services for Students
Getting Started
http://home.soas.ac.uk is your starting point to computing in SOAS. From there, you can access your email and go to other useful links e.g. the library and the intranet.

File Storage
Every student is provided with 250MB of file storage space on the network. When you log on to a computer in the labs, the “My Documents” folder becomes your file store, which is on the network. Documents saved in the file store will be available the next time you log on (even to a different computer). You can also transfer files to and from your file store over the Internet from http://home.soas.ac.uk .

Your Computer Account
Your student number (the 6-digit number on your student ID card) is also your computer account number. The temporary password for your account is your date of birth (format: dd-Mmm-yy e.g. 09-Aug-76; the first letter of the month is in uppercase). You should change your password as soon as possible. (There is a change password link at http://home.soas.ac.uk ).

Backing up your files
You should always back up your files onto removal storage devices e.g. flash drives (memory sticks) or DVDs.

Computer Labs
Lab RB01 Open Access Labs Location Basement, East Block Opening Hours* College Building/Library opening hours College Building/Library opening hours Library opening hours Outside teaching hours; check timetable on the door Vernon Square Building opening hours

Email
Your account number is also your email address (e.g. 135790@soas.ac.uk). You can access your email at http://home.soas.ac.uk . You can customise your email address by creating an alias (e.g. jo.smith@soas.ac.uk). To create an alias, send an email to getalias@soas.ac.uk. On the first line of your email write: alias student_number (note: there is a space between the alias and user ID) (e.g. the request for jo.smith@soas.ac.uk for the student number 123456 is: jo.smith 123456) Your SOAS email address is a very important means of communication between you and the school. You should check your mail regularly, or forward your SOAS email to an address that you use regularly, otherwise you will miss some very important messages relating to your study.

L53 Library Computer Lab/Teaching Room L62 V121, V123

Basement, Main Building, Library floor D Basement, Main Building 1st Floor, Vernon Square

Internet Access
Internet access is available in all the computer labs. There are sockets are available in the Library Reading Room and Library North Terrace and Library Reading Room for connection to the internet for laptops. You can also connect

your laptop to the wireless network in many locations in the school. 2 1
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Lab Research lab R301 Research lab

Research lab 4430 Music post-graduate lab IFCEL student lab Multi-media computer lab

Research and other labs Location Access First Floor, East Block Research students Research students 4th floor, 21, Russell Square (access via 22 Russell Square) Room 4430, College CISD students Building Room 511, College Music Research Building students Room FB17, Faber IFCEL students Building Room G61, College Students taking media Building related courses. Contact your dept/tutor. Special Needs Computer Lab Contact Jane Phillipson, Room D15, Library Reader Services Librarian, (jp6@soas.ac.uk) Room 482; VG21 Contact Ambie Rene, Student Services, (ar40@soas.ac.uk)

Intranet
The intranet (from http://home.soas.ac.uk) is a web system that is only accessible by the School’s users. It contains information for internal circulations (e.g. notices, teaching materials). The intranet noticeboard provides a convenient place for posting internal notices for both staff and students.

Training
IT offers training courses on basic computing and MS Office software in the autumn term. There are also online training courses available through the Intranet. Details of these courses are available at: http://mercury.soas.ac.uk/it/training/ittraining.htm.

Support
The IT Support Desk is located in Room 130, 1st floor, College Building. The Desk opens from 8:45 a.m. to 5:00 p.m.; Monday to Friday during term time. Outside term time the Desk opens Mon 9:00–1:00; Tue 1:005:00; Wed 9:00–1:00; Thu 1:00-5:00; Fri 9:00–1:00. The Support Desk provides computer support and answers general queries. However the Desk does not provide extensive training nor support personal computer equipment. Contacts: Tel: x4950 (02078984950) Email: helpdesk@soas.ac.uk

For students with special needs.

For students with special needs.

Conditions of Use Printing
Laser printing is available in most labs provided you have enough print credits on your account. All students are given an annual printing allowance for their course work: 150 pages @ 5p per page for undergraduate students, 250 pages for taught postgraduate students, and 400 pages for full-time research students. Initial printing credits are not transferable or refundable. Once this is used up you can top up your account using one of the Netprint stations (Outside the Library; Outside E15, Library; Vernon Square foyer). It is important to note that you should only top-up to the amount required, as any remaining balance is not refundable when you finish your course. The use of the computer system in the school is governed by the “Conditions of Use for SOAS Information Technology Systems” (http://mercury.soas.ac.uk/it/policy/itpolicies.htm) Violation of the code of practice is subject to disciplinary actions (including withdrawal of services).

Further information
This is only a quick guide. More information on IT services is available on: http://mercury.soas.ac.uk/it/docs/docindex.htm.

Comments and Suggestions
If you have any comments or suggestions on the School’s IT services, don’t hesitate to contact us at: IT_feedback@soas.ac.uk.

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