Worthing Homes, Davison House, North Street, Worthing, West Sussex BN11 1ER
www.worthing-homes.org.uk T: 01903 703 100 E: firstname.lastname@example.org
Antonia Jeffers Customer
with Mr Baker of
CUST OMER PROFILING Contents
2 Walkabouts in 2012
3 Walkabout update
4 Digital switchover
5 Development news
5 RedAssure customer information
6 Greenspace news
I am pleased to announce that Mr Baker of Clarendon Road
7 Handyman service
won the luxury Christmas hamper. I have had a great response 7 Out of hours repair service
from residents returning the forms to me and I would like to 8 Spotlight on the Resource Centre
personally thank you all. 9 Residents Panel
9 Tendering Panel – seeks members
I would encourage those of you who haven’t returned the form to do so 9 Resident representative
before 27 April for the next prize draw to win £25 of High Street vouchers, 10 Community section
as you can see it’s definitely worth returning your form and entering this 11 Supported housing news
draw, you never know, you could be a winner like Mr Baker. After all, you 11 Wordsearch
have to be in it to win it! 12 Dealing with debt
If you have any queries or need support filling in the form or need 12 Money matters prize draw
another form please either go to the Community House at 25 Dominion 13 Walking into history
Road, Davison House, North Street or ring Antonia on 01903 703 194 or 14 Community House update
email her email@example.com 14 Staff news
Walk and Talk in 2012
As a resident, you know the area you live in AUGUST
better than anyone. The neighbourhood walk 2nd Ringmer Rd, Radnor Rd/Cls, Harefield Ave,
and talk is an ideal opportunity to talk to Chippers Cl/Rd, Castle Rd, Upton Gardens.
other people who are interested in the area Meet at: Chippers Close car park
and share ideas for improvements. 16th Cavendish Close, the Quadrant, St Richard’s
Worthing Homes staff walk the area with residents Close, Keystone Close, Lavinia Crt.
and others including the police community support Meet at: Maybridge Community Church
officer, local councillors and council officers to take 30th Mendip Road, Cotswold Road, Chiltern Cr,
a good look at what is happening. Cheviot Rd. Meet at: Chiltern Crescent play area
Walk and Talk for the rest of 2012 are: SEPTEMBER
APRIL 6th Dominion Road, Ruskin Rd, Thackeray Road,
5th Dominion Road, Ruskin Rd, Thackeray Road, Kingsley Cl, Meredith Road.
Kingsley Cl, Meredith Road. Meet at: Community House
Meet at: Community House 20th Westbrook Way, Southwick.
19th Westbrook Way, Southwick. Meet at: Parking area next to 15 Westbrook Way
Meet at: Parking area next to 15 Westbrook Way
MAY 4th Maybridge Sq/Cr, Limbrick Lane/Cl, Alexandra
3rd Maybridge Sq/Cr, Limbrick Lane/Cl, Alexandra Crt, Bridge Cl, May Cl, Melville Way, The Avenue,
Crt, Bridge Cl, May Cl, Melville Way, The Avenue, Anson Crt. Meet at: Grassed area in middle of
Anson Court. Meet at: Grassed area in middle of Maybridge Square bungalows
Maybridge Square bungalows 18th The Tynes & Hildon Cl/Park.
17th The Tynes and Hildon Cl/Park. Meet at: Grassed Meet at: Grassed area in front of 1-4 Alston Way
area in front of 1-4 Alston Way
31st Queen Street, Cortis Ave, Carnegie Rd/Cl, South NOVEMBER
Farm Rd, Loder Gdns. Meet at: Grassed area by 1st Queen Street, Cortis Ave, Carnegie Rd/Cl,
90 Queen Street South Farm Rd, Loder Gdns.
Meet at: Grassed area by 90 Queen Street
15th Meadow Rd/Cr, Strudwick House.
14th Meadow Rd/Cr, Strudwick House.
Meet at: East corner of Meadow Road/Crs
Meet at: East corner of Meadow Road/Crs
21st Collingwood Rd/Cl, Raleigh Way, Anson Road, 29th Collingwood Rd/Cl, Raleigh Way, Anson Road,
Grenville Ave/Cl, Nelson Rd. Grenville Ave/Cl, Nelson Rd. Meet at: Keystone
Meet at: Keystone Club Club
5th Winterbourne Way/Cl/Crt, Summerdown Cl/ 13th Winterbourne Way/Cl/Crt, Summerdown Cl/
Crt, Jevington Cl/Crt, Ashburnum Cl, Penhurst Crt, Jevington Cl/Crt, Ashburnum Cl, Penhurst
Crt, Larch & Laburnum Lodge, Walnut Tree Way, Crt, Larch & Laburnum Lodge, Walnut Tree
Orkney/Lewis/Shetland/Eriskay Crt. Meet at: Way, Orkney/Lewis/Shetland/Eriskay Crt.
Garage site/car park at rear of Orkney Court Meet at: Garage site/car park at rear of Orkney
12th Angola Road, William Morris Court, Sackville Court
Close/Cres, King Edward Ave, Warner Road.
Meet at: Community House If you have any questions or would like
26th Barrington Rd/Cl, Montrose Cl/Crt, Frampton to know more about the walk and talk
Crt, Littlemead, Melbourne Ave/Rd/Way, in your area, please contact the resident
Mulberry Lane, Palmerston Ave, The Terrace, involvement team on 01903 703 177 or email
Marlborough Rd. Meet at: Grassed area in middle
of Palmerston Avenue bungalows
WALK AND TALK UPDATE
Please see below some of the findings, which we have addressed, from the recent walk and talks:
8 DECEMBER 2011 12 JANUARY 2012
covered the Winterbourne Way area: covered Angola Road, William Morris Court,
Sackville Close/Cres, King Edward Ave,
General: Warner Road
Eriskay Court – weeds covering car park, drain cover
has sunk and is collecting water General:
Lewis Court – Damaged pavement and fencing fly Warner Road – bike parts in communal garden, bikes
tipped, graffiti on door under stairs, rubbish dumped in bin area
Shetland Court – small drain loose and needs re- Angola Road – Overflow pipe dripping badly,
securing rubbish on balcony, bikes and buggy under stairs
Orkney Court – fence panels missing to garden, William Morris Court – hinges on fire doors need
damage to drain pipe, old cooker left by front door, replacing, bin store door does not close
tent in front garden, sunken drain cover, damaged Sackville Road – untaxed vehicle
King Edward Avenue – bikes and buggy under stairs
Winterbourne Close – sign missing, untaxed van
parked outside garage
Various locations – 3 untaxed cars
Laburnham Lodge – bikes under stairs, high chair
26 JANUARY 2012
and mattress to be removed, rubbish in bushes covered Barrington Rd/Cl, Montrose Cl/Crt,
Larch Lodge – bikes under stairs, communal door
Frampton Crt, Littlemead, Melbourne Ave/
squeaking, mop and sponge outside door Rd/Way, Mulberry Lane, Palmerston Ave,
The Terrace, Marlborough Rd
Jevington Close – front garden needs tidying,
balcony door wedged open General:
Montrose Close/Court garages – tarmac needs
Summerdown Court – gutters need cleaning, litter
resurfacing and hedges cutting back, ivy obscuring
pick needed, flickering light, ladder tied to outside
car park, parking problems – too many cars, not
of block, rubbish outside front door
Penhurst, Larch, Laburnum and Summerdown –
Frampton Court garden – leaves need clearing,
poor cleaning of communal areas
items left in bin store area
NEXT WALK AND TALK: will be at 2pm on Footpath leading to Littlemead was uneven
Thursday 5 April and will cover Dominion Palmerston Avenue – footbaths need renewing and
Road, Ruskin Rd, Thackeray Road, Kingsley communal gate oiling
Cl, Meredith Road. We will meet at the It was nice to see pride being taken in block
Community House. 1-4 Jevington Court recently. A special thank you
Walk and talk dates and areas covered goes to the resident who cleans the communal
areas which we noticed were very clean.
feature on our Facebook page Thank you.
A RE YOU
T OO LATE P
TO G ET HEL
Switchover Help Scheme provides practical • Easy-to-use-equipment.
support for those who need it most until • All installers are approved and no one
27 July 2012 will call without an appointment.
Older and disabled people struggling with switchover • A free 12 month aftercare line is
in the Meridian area are being reminded this week that provided which offers help with retuning.
they can still get help with switching to digital TV.
By the time switchover is complete, the BBC-run People are eligible for help if:
Switchover Help Scheme will have written to one • Aged 75 or over, or
million eligible people in the Meridian TV region to
• Have lived in a care home for six months or more, or
offer everything needed to switch one TV set to
digital. • Get (or could get):
The Switchover Help Scheme is open for applications – Disability Living Allowance (DLA), or
until 27 July. Tens of thousands of older and disabled – Attendance or Constant Attendance Allowance, or
people in the Meridian area have already benefitted – Mobility supplement, or
from the Help Scheme. • Are registered blind or partially sighted
The Switchover Help Scheme has been especially
designed around the needs of older and disabled Most people will be asked to pay £40 towards the
people and can make switching to digital TV easier for standard option of help. For eligible people who are
them. If someone is eligible for help, the Help Scheme also on pension credit, income support, income-based
will have already written to them at their home jobseeker’s allowance or income-related employment
address. But did you know: and support allowance, it’s FREE.
• People can still take up the offer of help now even All eligible people in the Meridian region can also
if they contacted the Help Scheme to opt out choose from other digital options, including freesat,
earlier this year. some of which cost extra.
• The Help Scheme can convert a second TV set in
your home even if you already have digital on your Eligible people need to respond to get the help.
main TV set. To make it easier to get help by switchover
we are urging people to call the Help Scheme
• The Help Scheme will set up and install everything
you need to make the switch to digital. FREE on 0800 4087 654
This development is a scheme
of approximately 700 properties
being built by Barratts David Wilson
just outside Felpham village. By July
2012 Worthing Homes will be the proud The affordable rent* properties will be let through
owners of 139 of these new homes which the Homemove Choice Based Lettings Scheme. If
you would like to apply please ring Arun District
include a mix of houses and flats at affordable
Council on 01903 737 500 and not Worthing Homes.
and intermediate rents.
If you are interested in an **intermediate rented
These homes are being handed over in phases and
property please ring Jo Calder, Sales and Leasehold
we’re now nearing the half-way stage, having taken
Adviser on 01903 703 130.
possession of 87 properties as at the end of January.
The scheme will include a small amount of retail units, *Open to those in need of social housing.
sports and play areas. **Open to all applicants at 20% below market rent.
It is important that you regularly test
your red button. This prolongs the Red Assure gives me
life of your pendant and also keeps “
confidence and my son peace
you familiar with what happens when of mind as he worries about
you press the button. You should be me living alone.
testing your button every 2-3 weeks
to keep it in optimum condition.
All you need to do is press your red button
and wait for the call to be answered. When P
Peace of mind at
the call centre answer, just tell them you are
making a test call and they will confirm your the touch of a button...
name and address then close the call for you. RedAssure is a complete local support Other services include:
service which gives you and your • Smoke detectors
It’s as simple family peace of mind, a simple press • Fall detectors
on the red button connects to your
as that! phone line for direct access to help,
24 hours a day, 7 days a week.
For more information about all our services call now to
speak to one of our friendly team:
Tel: 01903 703 103
Greenspace is the name given to the
grounds maintenance service operated
by Worthing Homes. We carry out the
gardening to the communal gardens around
blocks of flats and maintain the open
spaces owned by Worthing Homes.
We employ trained and qualified staff, wearing
readily identifiable uniforms, to carry out work in
a safe and professional manner. What we do is
affected by the weather and its effects on plant
growth, but we aim to: Left to right: Stefan Morley, Zoe Spicer, Rob Irons, Glen Mitchell,
Cut the grass 16 times a year between March and Max Gorringe and Taran May
November. This usually means that the grass will be
cut twice a month during the summer, but only once a ANTI-SOCIAL BEHAVIOUR
month during Spring and Autumn. On smaller sites the The following information details some of the
grass clippings will be removed and sent for recycling preventative and enforcement action that has been
into compost. taken place between October and December 2012.
Maintain the borders, through regular removal of litter 99 cases were dealt with in the last three months;
and weeds during the summer months. Followed by an 49 were ‘new’ cases reported.
annual winter tidy-up and pruning regime during the The new cases fell into the following categories:
3 domestic violence and abuse
Cut the hedges in communal areas once a year during 4 drugs 4 harassment
July and August except where it is necessary to cut the 2 intimidation 7 multiple causes
hedges more frequently to maintain access routes. The
24 noise 3 nuisance from vehicles
sides of hedges on adjacent properties will be trimmed
2 pets and animals
to prevent encroachment onto open spaces and
alleyways owned by Worthing Homes. 8 cases were given advice only. 3 cases were served
with a notice of seeking possession. 7 cases were
Maintain and inspect children’s playgrounds on a
closed during this period as they were resolved or
regular basis, carrying out repairs when necessary.
inactive. 1 case resulted in other legal action. 2 cases
Maintain trees in communal areas. Trees will be were referred to another support service and 28
inspected at least every five years and works are cases are under investigation.
carried out to keep the trees in a safe and healthy
condition. Any requests to have trees pruned are 5 feedback forms were returned following case
assessed so that a balance is struck between the closure. 4 felt the level of service received was
environment, planning restrictions and the needs of good and 1 felt it was fair; 2 reported the action
individual residents. Priority will be given to health and taken stopped the problem completely and 3
safety considerations or potential damage to property. reported the action taken reduced the problem.
Inspect trees in individual properties. Trees within For more information about anti-social behaviour
individual properties are the responsibility of the go to our website: www.worthing-homes.org.uk
resident to maintain. However Greenspace will offer or contact your neighbourhood housing officer or
a free safety inspection service and where there support coordinator, alternatively you can pick
are dangerous trees may be able to assist with any up a leaflet from our office.
Hard surfaces –We will control weeds on hard
surfaces at least once a year through the use of
‘environmentally safe’ herbicides.
Did you know we have a
Have you got some odd jobs that need doing? Handyman work can be carried out for a fixed price,
Try our accredited handyman service. It’s agreed before the works start or for a charge of £20
excellent value for money and carried out for up to an hour (including VAT).
by a trustworthy, skilled and local team of Much can be achieved in one hour! You could
contractors. have two curtain poles put up, plus fixing all those
bathroom accessories such as cabinet, toilet roll
Although Worthing Homes is responsible for
holder, mirror and towel rail!
maintaining the structure of your home, there will
be odd jobs that you need done which aren’t our
For more information please call P H Beck on
responsibility and this is where our handyman service
01273 262 720. Remember to tell them you are
a Worthing Homes’ customer.
Typical handyman jobs could be assembling furniture, The handyman work should be agreed between you
putting up shelves, cleaning a patio or clearing up and PH Beck, and payment made direct to them.
our on-line repairs reporting facility available on the
Worthing Homes website www.worthing-homes.org.
uk or you can e-mail us at Maintenance@worthing-
The need for an emergency repair won’t always
happen when our offices are open so Worthing
Homes provide a repair service 365 days a year, 24
hours a day. The out of hours service is only for
emergencies that may affect your health and safety
or cause serious damage to your home such as major
leaks, blocked main drains and serious electrical faults.
You can access this service by calling us on 01903 703
Worthing Homes aim to carry out repairs to
101 or 01903 703 100 at any time between 5pm and
your home quickly and efficiently. It is your 8:30am Monday to Friday, or at weekends and on bank
responsibility to report any repair that we holidays.
are responsible for as quickly as possible, and It is important to note that Worthing Homes is not
to provide us with as much information as responsible for changing the lock on the door to
possible when you report a repair. You can your home, unless the lock is faulty. So if you lose
find information about what repairs you are your keys or lock yourself out you would need to
responsible for in your residents’ handbook or make your own arrangements to gain access to your
home by employing your own locksmith. Details of
on our website www.worthing-homes.org.uk/
local locksmiths can be found in directories such as
your-home/ Thomson Local and Yellow Pages, both of which are
You can report repairs to us by various means including also accessible on line.
calling us on our dedicated general repairs helpline
number 01903 703 101 or by visiting our offices at Should you have any questions relating to repairs,
Davison House Monday to Friday between 9-5pm. which may include communal or shared areas for
which Worthing Homes are responsible, please call
You may also report non-emergency repairs by writing
our general repairs helpline on 01903 703 101 where
to us at our Davison House address (full address on
the team will be happy to help you.
page 16). If you have access to the internet, you can use
THE RESOU,RCE CENTRE
Davison Hous g
North Street, Worthin
in Chapel Road, Wo
The Resource Centre is located in the
Worthing town and is a hub of activity,
providing a place where people can meet,
learn new skills, socialise and gain information.
The Resource Centre is all on ground level and Success stories
is accessible for wheel chair users. A h d h
At present there are 45 students using this service.
The resource centre is available for hire and is Two of the drop-in students have found paid
employment and one of the volunteers who helps out
used by organisations and community groups.
has also found employment*.
There are a number of different classes which
take place at the centre: One student now keeps in contact with her friends in
Canada and has booked her flights to Canada over the
internet for her holiday this year and another student
wrote her first newsletter to friends and family last
* You will receive certificates for all learning undertaken.
Other groups hiring
the Resource Centre
Adult and Community Learning – various times during
the week. Providing English, Maths and ESOL classes
(English for speakers of other languages). If you are
interested in any classes please contact Adult and
IT drop-in, every Wednesday 10-3pm Community Learning directly on 01903 703 565.
So much is being achieved at the popular drop-ins.
A booking system is in place for training and help. Do you need a meeting space
Worthing Homes residents and the wider community to hire at reasonable rates?
can come and learn in small groups with Amber the There are two separate rooms for hire at the Resource
tutor, or receive help from two volunteer tutors. If you Centre. For more information please ring resident
just want to come in and use the internet then that’s involvement on 01903 703 177, look at our website
fine too. If you are interested in learning in the first www.worthing-homes.org.uk/in-the-community/living-
instance please come along and speak to Amber or in-the-community/training-and-resource-centre/
Guy between 10-3pm any Wednesday. or e-mail: firstname.lastname@example.org
Tendering Panel – seeks members
Do you have some spare time? Would you
like to have a say in who Worthing Homes
awards contracts to? For example the
gas contract, the bathroom and kitchen
refurbishment contract or the electrical
RESIDENTS PANEL contract? If so then the Tendering Panel
is an excellent opportunity for you to
The Residents’ Panel is a voluntary group of influence the services received by residents.
residents, leaseholders, licensees and other Support throughout the meetings will be offered
Worthing Homes customers who meet every by the resident involvement co-ordinator and
three months. The work of the group focuses asset team. Training will also be given. Reasonable
on regular consultation and their contribution expenses for transport, carer costs and childcare will
is sought on Worthing Homes’ policy be reimbursed as we do not want any resident to be
development and community development out of pocket for volunteering.
and is the springboard onto the Board as a For more information ring resident involvement
tenant director. on 01903 703 177 or e-mail residentinvolvement@
The Residents’ Panel is a key feature of Worthing Homes
Resident Involvement Strategy. It’s aims are:
• to explore and challenge issues that cut across the
neighbourhoods in which we work;
• to represent the diversity of Worthing Homes
community by encouraging participation from socially
Do you have an interest in the area where you
• to explore and advise on examples of best practice live? Would you like to work more closely with
in service delivery and social issues where housing Worthing Homes? Then why not become a
impacts on residents’ communities; resident representative for your area? As a resident
• to develop a pool of trained resident experts, who representative you will act as a link between the
are willing and capable to be consulted on Worthing residents and leaseholders in your area and Worthing
Homes policies, and who may later seek a directorship Homes. You can help us to ensure we are delivering
on Worthing Homes board. excellent standards to our customers by:
Resident Panel Members will be invited to attend • Identifying any problems or issues and letting us
workshops, seminars, training, events and visits as well know about them
as participating in other opportunities. This will provide • Monitoring and providing feedback on the
members with an understanding of issues in housing performance of our contractors
management and community development and also • Helping us to consult with residents on any
experience of what works best for customers. proposed changes or improvements to your area
The hours are irregular and may involve occasional • Keeping communal notice boards up to date
daytime, evening and weekend sessions. (where applicable)
All members of the panel are given support by the We will reimburse you for any reasonable out of
resident involvement team and training is given. We pocket expenses and we will provide you with training
would not want you to be out of pocket for getting opportunities and our full support.
involved so we reimburse all reasonable travel, childcare If you would like to become
and carer’s costs. a resident representative for
your area or you would like
If you would like to see what we get up to at
to find out more please
these meetings any resident is welcome. The next
contact Nikki Dunford
meeting is on 24 April at 6pm at Davison House.
on 01903 703 132 or
If you would like to come along please ring
Ruth Crack on 01903 703 177.
What’s going on at the
PHOENIX YOUTH CLUB
10am-12pm BABY AND TODDLER STAY AND PLAY
£2 first child and £1 for additional children,
adults free and tea and coffee free, we also
provide a snack of toast and fruit for the children.
Have you ever 6pm-7pm PHOENIX FOOTBALL TRAINING
wanted to learn WITH BRIGHTON AND HOVE ALBION COACH
face painting? £2 each or 50p if attending 12-16 club after.
7-9pm 12-16YRS DROP IN YOUTH CLUB
Are you between £2 each and £5 yearly membership fee.
18-25 years old and a WEDNESDAYS
Worthing Homes Resident? 5.30-6.30pm PHOENIX DRAGONFLIES DANCE
FOR 4-8s £2.50 each
Do you have a child/children 6.45-8.14pm DANCE FOR 9-16s £2 each.
that you could bring along? THURSDAYS
4.30-5.40pm DROP IN YOUTH CLUB FOR 4-7s
Well now is your chance to learn the
£1.50 each and £5 yearly membership.
basics of face painting at a FREE 2 hour
workshop in the Resource Centre on 6-8pm DROP IN YOUTH GROUP FOR 7-12s
Saturday 28 April from 2-4pm. You will £1.50 each and £5 yearly membership.
learn 4 basic faces and good working Off site trips, activities and residentials provided
practices. It’s all very easy and rewarding. during the holidays at heavily subsidised prices.
For more i f
information please ring For more information ring Laura Scott on 0788 9855
Ruth in Resident Involvement on 01903 703 177 or 573 or e-mail her at email@example.com
e-mail firstname.lastname@example.org – If you are Phoenix Project, Roman Road, Worthing, West Sussex,
interested please let me know by Wednesday 18 April. BN13 3ED
Do you have some spare time on your hands? the variety of activities on offer from circus skills to
Would you like the opportunity to work with zumba dancing and to visit the numerous stalls set up
in the park.
a group of people to help set up this year’s
This year they are also planning a Dog Show to take
Picnic in the Park event in Tarring. The event
place on a different day so if you would like to help
is organised by Worthing Councillor Nora shape this year’s events in Tarring and help out on
Fisher and a team of volunteers. the day, then please contact Nikki Dunford, Resident
The event attracted hundreds of people last year and Involvement Coordinator on 01903 703 132 or email
was a huge success. Those who came along enjoyed email@example.com.
Articles should be sent to Ruth Crack at the address on page 16 or e-mail
firstname.lastname@example.org. Please let Ruth have your articles for the
summer magazine by 14th May 2012. The community pages are for you to tell
other residents about any gardening, money, or energy saving tips, share a
favourite recipe, advertise a community or fundraising event.
My involvement with
by Carol Gatford, Resident of Anson Court I had done for years. I
went on from mystery
I was on a train going to see Loose Women shopping to do surveys
being recorded in London, with the local with residents, firstly
multiple sclerosis group when my mobile in the foyer of Davison House,
rang. When I answered it I found it was catching poor unsuspecting callers at reception with
a cheery “Hello I’m Carol, would you mind spending
someone from Worthing Homes. My first
a few minutes with me to do a survey” and then in
thought was that I had done something wrong the offices ringing tenants up with the same cheery
as I had only been a resident for a short time. words, and I really enjoyed talking to people who
I was soon reassured that nothing was wrong, would take time out of their day.
in fact quite the opposite as the person at the By this point in time my confidence had improved so
other end informed me I had won £250 in a much and I also enjoyed meeting the other residents
draw! What draw I though? I couldn’t recall at various functions put on by Worthing Homes so
entering anything? when I received a letter about a Residents’ Scrutiny
Committee and training, I decided to give it a go,
I was told that I had won the money because I had
and to my surprise found I was very interested in this
paid my rent and hadn’t any arrears (this is an incentive new venture and decided to join the shadow scrutiny
Worthing Homes offer every year to encourage committee. The first thing we looked at was the
tenants to keep their rent account in credit – see welcome pack that Worthing Homes gives to new
article on page 13). I shrieked with delight and said it residents. I’m not going to lie, as when we looked at
would come in very handy as I needed to buy a new other housing associations welcome packs, I felt that
four wheeled walker with a seat, as I am disabled and ours needed a lot more attention to it!
need to rest when walking.
Some of us went to London for a meeting with other
Sue Brown from resident involvement contacted Council’s and housing associations to learn about
me to arrange a date to give me the cheque and empowerment, and how other resident scrutiny
take a photograph for the newsletter. So after the panels were shaping up. We all realised it may take
photographs had been taken Sue just happened to a while to achieve, the knowledge to change things
remark about resident involvement and how she for the better but in the meantime, certainly for
thought I would be just the person to get involved myself, I am going to enjoy all the courses and training
with mystery shopping at Worthing Homes. I actually that are offered to me and I thank all the residents
thought to myself, someone believes in me, as a few involvement team for that.
years before after having a stroke I had lost all my
confidence. If like Carol you would like to know more about
ways to get involved please ring Nikki or Ruth in
I agreed to get involved with the mystery shopping
resident involvement on 01903 703 177 or e-mail
and what fun that was. I then realised that getting
involved with Worthing Homes was the best thing
SUPPORTED HOUSING NEWS
Silver Surfers’ Week 23-27 April 2012
Silver Surfers’ Week is the biggest national campaign If we have bad weather…
to promote the use of digital technology by older people During really bad weather
and was launched by Digital Unite in 2002. (snow) Supported
Services will do its utmo
st to visit you, if
Why not pop down to the Resource Centre at Worthing the weather is such that
we cannot get to
Homes offices in North Street on Wednesday 25 April any a scheme please rememb
er to use your
time between 10-3pm and emergency alarm in emer
gencies to contact
‘surf’ away to your heart’s content or speak to the tutors us, the 24 hour response
service will be
Amber or Guy about learning how to use a computer or staffed and emergency se
rvices will be able
brushing up on your computer skills. to access your property.
For more information please ring Ruth on 01903 703 118.
The Garden V E G E T A B L E S W
Have a go at finding all the words. L E V O H S B E N C H
Words can go horizontally, vertically,
or diagonally. Words may overlap and
A G R E E N H O U S E
share one or more letters. J S W D R A I N A G E
Q E D Q I U L W Q Q L
DRAINAGE FLOWERS S E I L F R E T T U B
GLOVES GRASS E D G S R E W O L F A
V L G H D H O L E O R
SHOVEL TROWEL O I I I O G R A S S R
VEGETABLES WEEDING L N N B E E T L E S O
G G G E F I L D L I W
Please fill in your details and send to the address at the top of page 16 by 23 April. The first
correct entry drawn will win £20 of high street vouchers. The competition is open to all ages.
TYPE OF DEBT
Dealing with WHAT COULD
Rent, mortgage IF YOU DON’T
or service char PAY?
ges Could lose
Electricity and your home
Could be cut o
TV licence ff
If you struggle to pay your
bills the most important thing Council Tax
g Could have mo
ney taken from
is to not ignore the problem Maintenance fo
r others benefits, bailiff wages or
(eg child suppo could be called
– it will only get worse. rt paym belongings, fine to take
ents) d or even go to
The Citizens Advice Bureau (CAB) prison
publishes a sheet of top tips for You cannot go
dealing with debt, which you can Credit cards to prison for no
these bills but t paying
download from their website. you can be take
Store cards county court fo n to
They advise that you focus on the r a judgement.
Personal loans Not paying may
important debt such as electricity, affect your ‘cre
rating’ or your dit
gas or your rent. Use the table Bank overdraft chances of gett
or mortgage in ing a loan
opposite as a guide: the future.
2012 Money matters prize draw
We are offering you some extra help again
this year to manage your most important bill,
your rent account. So what are we doing?
1 We offer you lots of different ways
For more advice on paying your rent, benefits, how to
save money and more please see our Your Finances
to pay your rent.
section on our website – www.worthing-homes.org.uk
Talk to the Neighbourhood Housing Team or alternatively contact your neighbourhood housing
(01903 703 102) who can advise you of the best officer for advice.
payment option for you.
Every account with a balance of £0.00 or in credit
on 31 March 2012 will qualify for entry into our prize
2 We provide support and guidance
draw to win one prize of £250 and five prizes of £50.
To qualify for the draw you must have paid
to those experiencing difficulties. all rent due unto 31 March 2012.
Again, talk to the neighbourhood housing team Please make payments by
if you are behind with your rent, or have money 26 March 2012 to ensure they
management difficulties. They can offer advice or reach your account in time.
arrange for you to receive independent advice/
If you have any other
money management guidance from an appropriate
outstanding debts to Worthing
Homes we will deduct this sum
from the prize money.
3 Give you an incentive.
Many of you always pay on time
and this draw is for you too.
Of course paying your rent on time means you do Note: If you are receiving FULL housing
not need to worry about it. You may also have benefit you do not quality for entry
access to all of our services, such as right to a into the prize draw. Garage accounts,
mutual exchange or to apply for a transfer, carry out intermediate rents and homeowners are not
minor improvements and have all your repairs done. included in this incentive prize draw.
Walking into History! The walks this year will
14 May Peppering, Burpham.
Lost village and moated sit
(A special walk for con)
21 May West Blatchington.
Church, lost village and wi
28 May Ditchling. Church and villag
4 June Bank holiday. No meeting
11 June Randolphs Farm, Hurstpie
Roman villa, road and pest
18 June South Malling. Monastic
site and church
25 June Stone Pound, Hassocks.
Local archaeologist, Alex Vincent is arranging 2 July Newbridge. Bridge and sit
another series of archaeological walks for e of chapel
this summer. Alex is the author of several 9 July Halnaker. Old stone age
site, Roman road
books and has organised many walks to and windmill
places of historic interest in the past.
16 July Stanmer. Church and estat
Walkers meet in the car park at Worthing Homes, e village.
Davison House, North Street on Monday evenings at 23 July Toddington. A small medie
6.45pm for 7pm start. A donation is payable to the val hamlet
Resource Centre for the walks and all are welcome. 30 July Kings Barn, Steyning. Me
After the walks, we go to a pub for refreshments.
6 August Applesham, Co
Summer solstice Lost village and old salterns
On 21 June we celebrate the Summer Solstice at the
Devil’s Jumps, Hooksway near Chilgrove. The sun 13 August Hill Barn/Wor
thing golf Course.
sets on the alignment of the Bronze Age barrows on Roman burial ground
this date. We do it each year as a memorial to Con
Ainsworth whatever the weather. We meet at the 20 August Heene. Lost vil
lage and remains of chapel
Resource Centre car park at 6.30pm.
27 August Bank holiday.
3 Sept Field place, Goring. Old ma
We have a yearly get together for a meal before nor house
Christmas. This will be at The Swallows Return Inn,
Goring on Monday 26 November at 6.30pm. We also
celebrate the Winter Solstice at the Cricketers pub in For more information please ring Alex
Broadwater on 21 December at 8pm. on 07753282714 after 2pm on weekdays.
New contact details for the
WORTHING DOG WARDEN
Should you need to contact Russ Akehurst the dog warden for Worthing
Borough Council please use his new phone number and e-mail Russell.
email@example.com 01273 263 157 mobile 0773 479 1162.
STAFF NEWS Learning all the time
We would like to say thank you and good bye to the COMMUNITY HOUSE
Bob Mitchell. Bob worked as a Deputy Scheme
Manager and was a valuable member of the team for Things don’t stand still for very long at the
over 6 years. Community House. We are always on the
Jo McIntyre. Jo was the Neighbourhood Manager lookout for new ways to provide services for
from the housing team for over 7 years. She will be local people.
ter school and
greatly missed by her team and Worthing Homes.
As well as our regular af
w also have:
Kath McLennan. Kath worked as an accountants holiday activities, we no
assistant in the finance team. Kath had been with
Worthing Homes for 6 years and has moved to a
✓ Computer class
company that can provide promotion for her.
✓ Job club youth club
✓ Friday nightyoung people who are lesbian, gay,
Debby Holden. Debby worked as the RedAssure ✓ Group for nsgender or unsure of their sexuality
Manager. We would like to wish her all the best for up
the future. ✓ Young mums and baby gro
✓ Tea and chat social group
We would also like to welcome some new
members of staff. In January we did a wide consultation, involving
Antonia Jeffers. Antonia has joined the Resident surveys for local residents, businesses, volunteers,
Involvement team as the Customer Profiling parents, schools and other council and government
Co-ordinator. We wish her all the best in this role. departments. We wanted to know what is good and
bad about the Community House and what people
Margaret Osborne has joined would like to see going on.
the Corporate Services team as Thank you to everybody who took part – we really
the Corporate Administration enjoyed getting out and meeting new people – we
Assistant. Margaret will be with discovered quite a lot of hidden talent in the area and
us on a fixed term contract for hope that these lovely people will be joining us as
6 months. volunteers!
Other staff news: We will be looking at the survey results and
may be introducing new activities soon – so
Nikki Dunford. Nikki has joined the Resident
watch this space. You can see what we are up to
Involvement team on a six month secondment as a
on our Facebook page http://www.facebook.com/
Resident Involvement Co-ordinator so you will see
CommunityHouseWorthing or call in to see us
her out and about.
at 25 Dominion Road, Worthing, BN14 89JZ.
Tel 01903 215 799.
Tony Bilotti gets
recognition for his good work Drop-in and see your
- Staff at Worthing Homes neighbourhood housing officer
are delighted to inform you Steve Martin will be in room 3 at Durrington
that Tony Bilotti, concierge at Community Centre from 11-12 noon on:
Norfolk, Suffolk and Phoenix
28 MARCH 25 APRIL
House was nominated “Officer
If you have any housing related matters you wish
of the Year” by his employer, Allied security. I
to discuss why not pop down and speak to Steve.
am sure that all residents of Norfolk, Suffolk and
For more information on the service
Phoenix House, will agree that this is well deserved
please ring housing on 01903 703 102.
recognition of Tony’s hard work and commitment.
HOME NEWS WHAT’S GOING ON IN
THE RESOURCE CENTRE
(opposite the Town Hall)
Davison House, North Street, Worthing, BN11 1ER
PLEASE CONTACT THE DEPARTMENT YOU NEED ON
THE DIRECT DIAL NUMBER LISTED BELOW:
Repairs/day to day maintenance/emergency repair
line outside office hours: 01903 703 101
You can report your repairs online at
www.worthing-homes.org.uk ‘your home’ under useful
Supported services/RedAssure: 01903 703 103 COMPUTER DROP-IN
Every Wednesday from 10.30-3.00pm. Open to the
Housing services: 01903 703 102 community and for all abilities and ages just pop in and
Greenspace/Homespace: 01903 243 847 have a chat with Amber or Guy or ring 01903 703 177 for
firstname.lastname@example.org more information.
Planned maintenance: 01903 703 104 ENGLISH AND MATHS CLASSES THROUGH
email@example.com ADULT AND COMMUNITY LEARNING
Finance: 01903 703 105 Various classes in the week. For more information ring
01903 703 565.
Resident involvement/Resource Centre: 01903 703 177
firstname.lastname@example.org ADVICE ON LOCAL HEALTHCARE SERVICES
AND WASTE PREVENTION
Community House: 01903 215 799
Alcira Ferrari is a qualified community health champion,
Customer Profiling: 01903 703 194
health trainer and community worker. Alcira holds a surgery
Tenant Directors: listening to people’s health concerns and gives advice,
Mark Richardson: 0754 5930 213 information and promotes the NHS health programmes.
Hille Cook: 07968 574 910
Alcira is also a qualified Waste Prevention Adviser for
CHIEF EXECUTIVES OFFICE: West Sussex County Council and gives advice on home
Ann Watkins PA to The Directors 01903 703 110 composting, food waste, cotton nappies, smart shopping
EDITOR: and recycling. Advice is free so why not come down to the
Ruth Crack 01903 703 118 Resource Centre at Worthing Homes from 1-3pm on the
Fax: 01903 703 111 first Wednesday of the month and talk to Alcira.
The rooms at the Resource Centre are available to rent.
Email: email@example.com For more information please ring Resident Involvement
Typetalk exchange: dial 18001 (followed by the full number on 01903 703 177 or look at our website
including the code you wish to call). www.worthing-homes.org.uk/in-the-community/
HOME NEWS is published by Worthing Homes and
is distributed free to all customers.
Please contact us if you would like HOMENEWS in: EASTER CLOSURE
Braille, large print, on CD or in another language. Worthing Homes will be closed from 5pm
on Thursday 5 April until 9am on Tuesday
If you have any comments on the newsletter 10 April. In an emergency during
please contact Ruth Crack on 01903 703 118 this time please ring the out of
or email firstname.lastname@example.org hours service on 01903 703 101.
16 Printed on chlorine free paper certified by The Forest Stewardship Council using vegetable inks. HOMENEWS