Customer Relationship Management (CRM) Conference by a62nh

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									                                          SGA
               Customer Relationship Management (CRM) Conference

                                 August 26-28, 2007
                      Buena Vista Palace Hotel - Orlando Florida

                           TECHNOLOGY ROUNDTABLE

Technology Roundtable Chair:
Rex Petrey, Manager, Information Technology - Atmos Energy Corp. rex.petrey@atmosenergy.com
806.349.5770
Co-Chair: TBA

Conference Chair: June Moore, Piedmont Natural Gas
Conference Vice-Chair: Chris Baker, Laclede Gas Co.

The Technology Roundtable agenda is currently being developed. The following topics have been
identified at this point.

      eLearning/eCoaching – using technology to deliver training and feedback

      Telecom Expense Management – using an outside service to manage invoices and
       inventory, evaluate expenditures, and track usage

      Work from home agents – using technology to enable work at home agents while
       maintaining quality and service levels

      Atmos Executive Dashboard Reporting follow-up – where are we a year later and what
       have we learned

Preliminary Conference Schedule
Sunday August 26, 2007
    Welcome to Orlando Reception (6 to 7 pm)
Monday August 27, 2007
    Breakfast with exhibits (7 to 8 am)
    General session (8 to 9 am)
    Break out roundtable sessions (9:15 to 11:45 am)
    Lunch with exhibits (11:45 am to 1:15 pm)
    General session (1 to 2 pm)
    Break out roundtable sessions (2 to 4:45 pm)
    Reception with exhibits (5 to 6:30 pm)
Tuesday August 28, 2007
    Continental breakfast (7 to 8 am)
    Roundtable sessions continue (8 to 11:30 am)
    Conference adjourns (11:30 am)

Other Roundtables at this Conference:
    Customer Field Service Utilization
    Call Center Operations
      Credit and Collections
      Marketing
      Vendor Exhibit Featuring the latest in CRM Systems and Technology

SGA Staff Liaison: Pat Downey pdowney@southerngas.org

								
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